{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fc4efc648-8b06-44ad-a546-00d9a05754f0","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Busting Myths: The Real Role Of Customer Success Managers In Business\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/c4efc648-8b06-44ad-a546-00d9a05754f0\"></iframe>","title":"Busting Myths: The Real Role Of Customer Success Managers In Business","description":"What you don\u2019t do determines what you can do.\u201d- Tim Ferriss We in Customer Success spend a good deal of time talking about what it is that we *do* (almost anything, depending). But there is an art to saying no, and KNOWING when to say no. Now, we can't possibly tease the totality of that spicy meatball out in one hastily put together (but certainly not written by AI) social media post, but we can pull the curtain back just a bit on some of the things a CS leader, individual, or...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/a837e856-5ff9-48af-b59a-71191caf94c8/h5p5295on7xzv8h8z5nix4xmme3n.jpg"}