{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fcd6a7b68-d062-4076-b699-286b1d5ac2dd","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Ep. 15 \u2013 ServiceRocket COO, Erin Rand\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/cd6a7b68-d062-4076-b699-286b1d5ac2dd\"></iframe>","title":"Ep. 15 \u2013 ServiceRocket COO, Erin Rand","description":"Our guest is COO Alliance Member Erin Rand, COO at ServiceRocket. Joining to talk about the importance of process and metrics to a company is Erin Rand, the Chief Operating Officer at ServiceRocket, a company that provides exceptional training, support and utilization solutions for the world\u2019s most innovative software technologies. As a process and analytical [\u2026]","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/048d7554-a84f-4f19-96af-04964790b5ac/3.jpg"}