{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fcf4d1bb2-bf1c-4ed6-a67e-39c7d73dd598","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"97: Chris Voss - Negotiations and Tactical Empathy\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/cf4d1bb2-bf1c-4ed6-a67e-39c7d73dd598\"></iframe>","title":"97: Chris Voss - Negotiations and Tactical Empathy","description":"<p>Chris Voss, author of Never Split the Difference and CEO of the Black Swan Group joins me to talk about everything negotiations and using tactical empathy day to day.</p> <p>Difference between hostage and business negotiation<br /> Truly listening\u00a0<br /> Dangers of win-win mindset<br /> When you enter a negotiation<br /> Your values vs company values<br /> Not being held hostage yourself<br /> Creating urgency when it doesn't appear to be there</p> <p>Want to learn more from Chris? Text FBIEMPATHY to 22828.</p>","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/a81f88a8-b83e-4650-8daf-410899e9f124/6bf3833d-646a-4788-90de-9bdc3c87c63b.jpg"}