How do human relationships impact supplier management in the medical device field? Today you\u2019ll hear from Taylor Brown, a Medical Device Guru and Manager of Onboarding and Implementation for Greenlight Guru, and Maxime Rochon, the Director of Quality Assurance and Clinical Affairs for Puzzle Medical.
In this episode you\u2019ll hear about why building supplier relationships is so important and some of the best practices for those relationships. Listen to the episode to hear how Taylor and Maxime are thinking about whether and how human relationships make things easier, tips for new companies establishing beginning relationships, and social capital in relation to suppliers.
\u201cI saw on Instagram or Buzzfeed or something that you can hire a Karen to be your customer service representative.\u201d \u2013 Taylor Brown
\u201cIn general, I would say you need people who can be both friendly and stuff like that, but keep their professionalism at the same time.\u201d \u2013 Maxime Rochon
\u201cIf I\u2019m looking for a supplier, what is that supplier going to do for me specifically?\u201d \u2013 Taylor Brown
\u201cWe were taking the product the final mile for this manufacturing company who spent hundreds and hundreds of thousands of dollars \u2013 that person in the van better be the right person in the van. You just can\u2019t pick any distribution company off the street. \u2013Taylor Brown.