{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fd281ed42-94e0-457c-9ab6-a5f2e82ab3b1","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Jim Rembach \u2013 Some Risks Just Can\u2019t Be Avoided\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/d281ed42-94e0-457c-9ab6-a5f2e82ab3b1\"></iframe>","title":"Jim Rembach \u2013 Some Risks Just Can\u2019t Be Avoided","description":"Jim Rembach is a Customer Experience Authority and President of Influence to Action, which operates several entities, including CX Global Media, Call Center Coach Virtual Leadership Academy, Contact Center Virtual Summit, and Customer Service Weekly. He\u2019s the host of the Fast Leader Show, B2B Digital Marketer, and Customer Service Weekly podcasts.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/23d19bf7-aae4-48c2-92f1-da7e74e6b5d8/2eyblhxvnaiunv2xermb92vp.png"}