{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fd35d7f14-fe8d-4713-a7bc-098e1728f34d","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#345: Loyalty and Customer Engagement Insights in APAC with Collinson Group\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/d35d7f14-fe8d-4713-a7bc-098e1728f34d\"></iframe>","title":"#345: Loyalty and Customer Engagement Insights in APAC with Collinson Group","description":"Today we hear some super perspectives on loyalty in the APAC region with our friends in https://www.collinsongroup.com/en/loyalty-and-customer-engagement (Collinson).\r\n\nOur guests are https://www.linkedin.com/in/thomasdornis/ (Thomas Dornis), Vice President of Data and Insights, and https://www.linkedin.com/in/rohanbhalla/ (Rohan Bhalla), Vice President of Business Solutions, both based in Singapore.\r\n\nListen to hear their latest research on just how passionate customers are to travel again in 2023, and some great work Collinson is doing in the region to help brands tap into that incredibly popular reward category to drive customer loyalty.\r\n\nRohan and Thomas also shared some deep insights on the importance of \u201creward innovation\u201d as a key idea for loyalty professionals to be focused on, as well as other key customer engagement strategies that can be used by brands to differentiate themselves in today\u2019s increasingly competitive markets.\r\n\nThis episode is sponsored by Valuedynamx ( Part of Collinson Group)\r\n\nHosted by Paula Thomas.\r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/thomasdornis/ (Thomas Dornis, )Vice President of Data\r\n\n2) https://www.linkedin.com/in/rohanbhalla/ (Rohan Bhalla), Vice President of Business Solutions\r\n\n3) https://www.collinsongroup.com/en/loyalty-and-customer-engagement (Collinson)\r\n\n4) https://www.collinsongroup.com/en/insights/traveller-sentiment-survey-2022 (Priority Pass Global Traveller Sentiment Survey 2022)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/8ae4480a-2b2d-48a0-b31b-4364d8b241ed/2953009-1677089288634-499fe2f4d16b7.jpg"}