{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fd91e88da-0edd-42ee-a4af-71c9df9bb423","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Leveraging Science to Excel in Customer Success - Off the Clock w/ Ed Powers\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/d91e88da-0edd-42ee-a4af-71c9df9bb423\"></iframe>","title":"Leveraging Science to Excel in Customer Success - Off the Clock w/ Ed Powers","description":"Ed Powers, engineer by training and reformed salesman, joins the pod to discuss the science of how humans categorize experiences and make decisions, and how it is that Customer Success practitioners can use this knowledge to their advantage. Who is Ed Powers?LinkedInService Excellence Partners About this podcast:If you like what you've heard,  please rate this podcast and subscribe to be notified of new episodes.This podcast is written, produced, and edited by Dillon Young. &nb...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}