{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fdb42134e-a37f-4763-bd95-735b01f36cb6","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#392: Leading Retail Loyalty Brand, TFG Delivers Real Personalisation\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/db42134e-a37f-4763-bd95-735b01f36cb6\"></iframe>","title":"#392: Leading Retail Loyalty Brand, TFG Delivers Real Personalisation","description":"https://www.linkedin.com/in/fionna-ronnie-2181012/ (Fionna Ronnie) is Head of Customer and Loyalty at https://tfglimited.co.za (The Foschini Group).  Whilst TFG is based in South Africa, it spans 5 continents, 26 countries and has 34 leading retail brands in its stable.  \r\n\nIIts loyalty program, https://bash.com/tfg/rewards (TFG Rewards),is the biggest in retail in South Africa with 30 million + members.\r\n\nFionna shares KPI results, data strategies, customer centric retailing approach and how the Customer team are the life blood of TFG Rewards.  This team underpins everything driven for a future customer narrative of this extremely impressive retail group.\r\n\n\r\n\r\n\nHosted by https://www.linkedin.com/in/amanda-cromhout-34167b2/ (Amanda Cromhout.)\r\n\n \r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/fionna-ronnie-2181012/ (Fionna Ronnie )\r\n\n2) https://tfglimited.co.za (The Foschini Group)\r\n\n3) https://bash.com/tfg/rewards ( TFG Rewards)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/e10780a1-f121-43dc-8a84-6a8cecef4c27/2953009-1688588195062-ba49479f97093.jpg"}