{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fdbbde30b-d1cf-4485-afb5-8f0686893457","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Reinvention: Necessary or Not? | TDSU Ep. 15\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/dbbde30b-d1cf-4485-afb5-8f0686893457\"></iframe>","title":"Reinvention: Necessary or Not? | TDSU Ep. 15","description":"Antti Nevalainen hops on board to discuss what he believes most customer success folks get wrong: how and when to copy and paste. Timestamps:00:00:00 - Discovering the Customer Journey00:00:52 - Designing the Customer Success Journey00:01:40 - Building Processes Specific to the Company00:02:29 - How to Become a Guest on the Show00:03:13 - Finding the Right Balance in Building a Process00:04:03 - Using Old Results for Research00:04:52 - Discovering the Customer Journey00:05:40 - Finding t...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/55eb1d38-d9ea-47ec-abed-e7ecf8eab84b/fsfc5n4cnu1bqfkj3zcl1gsmwf0e.jpg"}