{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fde2817c1-f24b-4f1c-bf1f-3c1159e1b949","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"A fabulous alignment | De'Edra Williams | TDSU Ep. 26\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/de2817c1-f24b-4f1c-bf1f-3c1159e1b949\"></iframe>","title":"A fabulous alignment | De'Edra Williams | TDSU Ep. 26","description":"De'Edra Williams is ready for an evolution, and she's here to tell us how alignment will play a pivotal role.\u23f1\ufe0f Timestamps:00:01:32 - Customer success 4.000:02:52 - The evolution of customer success00:04:03 - How we got here: CS 3.000:05:14 - Understanding the \"Why\"00:06:34 - Tension between value realization and revenue growth00:07:45 - Alignment with sales00:09:10 - A necessary symbiosis00:10:21 - Clarity in leadership00:11:35 - Like, comment, and subscribe!\ud83d\udcfa Lifetime Value: Your Destinatio...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/ddf9f023-8fcc-4dda-9c82-e4545e4894d4/ghzypy8glp2dnejukv0qghbtcbql.jpg"}