{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fe31ab786-27aa-4de3-9801-cb9b9ef7756f","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#131: Luxury Shopping Centre Loyalty Launch - Galerija Belgrade (Serbia)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/e31ab786-27aa-4de3-9801-cb9b9ef7756f\"></iframe>","title":"#131: Luxury Shopping Centre Loyalty Launch - Galerija Belgrade (Serbia)","description":"Shopping Centres need loyal customers now more than ever, but shopping mall loyalty programs are notoriously difficult to create successfully. \nBalancing the diverse needs of merchants, mall operators and shoppers requires a delicate balance of strategic insight and operational experience, so I was delighted with the opportunity to interviews today's guests who have successfully created and launched a program in a brand new luxury mall and fine dining destination in Serbia. \nGalerija Belgrade opened in late 2020, with loyalty at the core of its marketing strategy. \nListen to learn all about how the team developed and funded this generous loyalty programme \"Moj Beograd\" in a way that's delighting all of the stakeholders involved.\n\nShow Notes: \n1) Vanesa Jovanovic \n2) Chayya Bassi\n3) Galerija Belgrade \n4) Quick Brown Fox Consulting","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/8b43bf72-cda9-4056-a75a-f94746ee2b36/2953009-1627485949586-2b4aa9ea0e565.jpg"}