{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fe8399449-e096-4530-9143-84d222226b1c","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Inspiring Minds: Crisis Management, with RBS, Stripe and Charlotte Street\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/e8399449-e096-4530-9143-84d222226b1c\"></iframe>","title":"Inspiring Minds: Crisis Management, with RBS, Stripe and Charlotte Street","description":"In this session we looked organisations and brands that have responded well to the current crisis. Those interacting with consumers appropriately during a difficult time, perhaps having to pivot their business model or marketing strategies to reflect a changed marketplace and unprecedented situation.  We looked at examples of handling the crisis well and how this impacts the brand but also some of the skills and tools that you can use to help your organisation manage a crisis in the most effective way possible. This included: \n\nCrisis management \u2013 how to prepare a plan of response  \nManaging reputation in a crisis \nChanging business models\nAgile marketing \nThe changing landscape for businesses \nHow fast will economic recovery be? \nWhat else can businesses do to innovate in a crisis?\n\nWe were delighted to have Morna McLelland, Managing Director of Stripe chairing the webinar, with speakers: Juliet Simpson, CEO, Stripe, Derek Hemphill, Digital Content Lead - Natwest and Andrew Wilson, Founding Partner, Charlotte Street Partners.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/57e1cd45-e466-42f4-963b-adc3ef5e19b8/artworks-gwyn61q5n2o8e4d3-bneoaw-t3000x3000.jpg"}