{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fe9608199-e94e-4310-a64f-0afca8041b61","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Ray Gerber - How Journey Orchestration is Changing CX\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/e9608199-e94e-4310-a64f-0afca8041b61\"></iframe>","title":"Ray Gerber - How Journey Orchestration is Changing CX","description":"This week on Be Customer Led with Bill Staikos; we will be speaking with Ray Gerber, Chief Technology Officer and SVP of WW Engineering at Thunderhead. Thunderhead brings brands closer to their customers by assisting them in better understanding and satisfying the demands and needs of each client, regardless of where or when they connect.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/663839f7-3df3-4068-819c-7ce73d79d1bb/8S6oeq6tZOthYmj5IW_U-jqP.jpg"}