{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fe9897554-3b64-406f-aecf-9871ee0d04de","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"WOYM: Know when to hold'em, Know when to fold'em and Know when to walk away.\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/e9897554-3b64-406f-aecf-9871ee0d04de\"></iframe>","title":"WOYM: Know when to hold'em, Know when to fold'em and Know when to walk away.","description":"<p>I had an issue with a client this week that led to me refunding their money. &nbsp;I knew no matter what I did the client wouldn't be satisfied so I folded my cards and walked away. &nbsp;Jason Bruno and Darvill Darren join me to discuss customer service situations and what is the right way to deal with them and what is the wrong way. &nbsp;</p>\n\n--- \n\nSupport this podcast: <a href=\"https://podcasters.spotify.com/pod/show/detailsolutionspodcast/support\" rel=\"payment\">https://podcasters.spotify.com/pod/show/detailsolutionspodcast/support</a>","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/d08dabbb-9879-442f-a8c0-988cabfaf708/271726-1635086705962-fb0b5ad454b18.jpg"}