{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fecb6b06d-3836-4c16-a162-060eeed724b0","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#419: The Trust Crisis - Australian Research Insights on Consumer Concerns\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/ecb6b06d-3836-4c16-a162-060eeed724b0\"></iframe>","title":"#419: The Trust Crisis - Australian Research Insights on Consumer Concerns","description":"Today\u2019s episode features insights on trust from Australia. \r\n\nhttps://www.linkedin.com/in/markjamesgji/ (Mark James) and https://www.linkedin.com/in/bonnie-mccoy-30191649/ (Bonnie McCoy) from https://www.customology.com.au/ (Customology) recently released their updated research on customer concerns around trust and brand communications in the Australian market. \r\n\nAs an essential pre-requisite to earning customer\u2019s loyalty, Mark and Bonnie share their insights and advice to address what they are calling the \u201ctrust crisis\u201d. \r\n\nThis issue is becoming even more critical to address as we become more digitally connected, but also more disillusioned with brands and their marketing.\r\n\nListen to learn from the latest research on trust with consumer insights from Australia.\r\n\n\r\n\r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/markjamesgji/ (Mark James\u2060)\r\n\n2) https://www.linkedin.com/in/bonnie-mccoy-30191649/ (Bonnie McCoy)\r\n\n3) https://www.customology.com.au/ (Customology\u2060)\r\n\n4) https://www.customology.com.au/the-unspoken-customer-download/ (The Unspoken Customer)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/793c0de5-1fa5-420a-bde0-b021d939af9b/2953009-1692119099217-59231487a51b4.jpg"}