{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fed9023c0-deda-45eb-ad72-20a65eb14280","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"125 \u2013 Jessica Mogill \u2013 Building a World Class Law Firm Culture","description":"Helping attorneys create great company culture is what motivates Jessica Mogill to give her best every day. As Head of Coaching Strategy at Crisp, the nation’s leading law firm growth company, Jessica helps attorneys define and improve their culture. \n\u201cCulture is really what drives the experience. And it drives the emotions that you feel,\u201d Jessica says. \u201cAnd I think that when you have team members who are part of a culture and part of a mission and a vision, your clients do feel that, your referral partners feel that, and they know that there’s something special about this place.\u201d \nJessica offers advice on how to start defining your core values, creating KPIs that are measurable, and onboarding new team members to make them part of your team culture. \nShe also reflects on some lackluster onboarding experiences that she experienced early on in her career and how those initial interactions soured her perception of those companies from the very beginning. \nFor professionals working on trucking or company vehicle cases, host Michael Cowen closes the episode with a reminder that he is hosting the upcoming https://triallawyernation.com/bigrigbootcamp/ (Big Rig Boot Camp) on June 16th in San Antonio, Texas.\nFeatured Guest\nName: https://crisp.co/meet-jessica-mogill-evolve-summit-featured-speaker/ (Jessica Mogill)\nAbout: Jessica Mogill is Head of Coaching Strategy at https://crisp.co/ (Crisp), the nation’s premiere law firm growth company. On paper, Jessica is an industrial engineer and got started in her career as an engineer in steel-toed boots and a hard hat. \nWhen the time came for a career shift, she entered Crisp on the ground floor back in 2014. While she originally only planned to advise Crisp for 30 days, almost 10 years later, she\u2019s helped Crisp grow to unimaginable heights. Through her experience growing Crisp, Jessica has developed a unique set of leadership and strategic skills, which she now translates into guidance not only for the internal team but also for Crisp Coach clients. \nAs the mastermind behind the content and experience of the industry-leading Crisp Coach program, Jessica keeps a pulse on the challenges, opportunities, and knowledge gaps facing the leaders of the nation’s top law firms \u2014 and delivers solutions that transform.\nCompany: https://crisp.co/ (Crisp)\nConnect: https://www.linkedin.com/in/jessicamccauley/ (LinkedIn) \nKey Points \nTop takeaways from this episode\n\nCulture starts with core values. Defining your core values is the basis to defining your company culture. It\u2019s also normal for core values to change over time as a company grows or needs different things. Ideally, review your core values annually to confirm they still work for the business.\nInvest in your team. Take a 360 degree view of investing in your team. This can include lunch and learns, training, and social events. At Crisp, there is a culture committee who is responsible for regularly planning events for the team in support of core values. \nAssessments can improve the hiring process. Hiring assessments can be used to enhance your hiring process and align candidates with the work that is best suited for their strengths. Examples of assessments used at Crisp are https://www.kolbe.com/ (Kolbe), https://www.paulhertzgroup.com/what-is-print/ (PRINT), and https://wonderlictestpractice.com/ (Wonderlic) assessments. \nSetting KPIs helps build high performing firms. KPIs let attorneys objectively review performance. A good KPI measures the root issue that needs to be addressed. Using software for tracking and reporting can keep you accountable but you can start with a simple spreadsheet if you don\u2019t currently have software in place.\n\nEpisode Highlights \n[05:53] Culture is how stuff gets done: Jessica ...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/80de4db6-da18-41b8-9643-156c5d06db25/tln-logo-itunes-1400.jpg"}