{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Ff72c7f2e-bf69-4609-b58b-4d649e642d0b","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Jeff Chatterton \u2013 Empathy in Times of Crisis\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/f72c7f2e-bf69-4609-b58b-4d649e642d0b\"></iframe>","title":"Jeff Chatterton \u2013 Empathy in Times of Crisis","description":"When a problem arises, our first response is often defensive. We lash out, ignoring the other party\u2019s feelings and exacerbating the situation. When a corporation encounters a public problem, a product recall, major complaint, or HR disaster, they can\u2019t afford to be defensive. Crisis communicators step into these messy situations, coaching CEOs, preparing statements, and ensuring that everyone gets their say. Especially in today\u2019s world, where news spreads as fast as a tweet and negative public opinion can bury a company in a day, the correct response is everything.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/52a1c600-76a6-43a7-a5f0-f3acf82f62dd/jeff-chatterton-episode-artwork-construction-disruption.jpg"}