{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fff03970a-d0e5-430e-baf4-e01edf239b23","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Creativity And Customer Service Driving Success At Brick + Mortar\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/ff03970a-d0e5-430e-baf4-e01edf239b23\"></iframe>","title":"Creativity And Customer Service Driving Success At Brick + Mortar","description":"Elizabeth Donaldson is the founder of Brick + Mortar, a creative retail and co-working space and cafe; where the focus is on creating a destination for local creatives to connect with the community and other businesses in the creative industries. Having recently turned 2 years old, Brick + Mortar's community was built by Elizabeth from nothing. A brand new concept in a brand new space, it was a huge leap of faith for early adopters. But it's now a vibrant, busy part of the Norwood community, delighting its audience with fresh, interesting and clever locally made products in a design-oriented environment.  In today's episode of Be The Drop, Elizabeth discusses the importance of good coffee, how commercially viable doesn't necessarily mean un-creative, and reveals the value of customer service to build brand loyalty... \u00a0 To access the weekly podcast episodes as they are released:  SUBSCRIBE to us in iTunes here. SUBSCRIBE to us in SoundCloud here. To access the weekly podcast video as they are released -\u00a0SUBSCRIBE to us in YouTube here. PS:\u00a0REMEMBER to follow us on\u00a0Facebook,\u00a0Instagram\u00a0and\u00a0Twitter.\u00a0 CONTACT US at\u00a0podcast@narrativemarketing.com.au","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/eaef94b1-e970-4ecc-920e-c1ce48a05796/1f7838-bethedropnewthumbnailaug2019_250.jpg"}