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Client Retention in Construction | Ben Hutchings-Mitchell
Episode 4227th August 2025 • Build Smart Blueprint • JP Lal
00:00:00 00:49:56

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What if client retention wasn’t just about finishing a job, but about building relationships that fuel long-term growth?

In this episode of Build Smart Blueprint, Ben Hutchings-Mitchell shares how smarter communication and data-led insights can turn satisfied clients into loyal advocates, helping contractors, subcontractors, and design & build firms grow stronger without drowning in admin.

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