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Senior Housing Capital and Growth Outlook with NIC MAP CEO Arick Morton
Episode 37712th May 2025 • Bridge the Gap: The Senior Living Podcast • Bridge the Gap Network
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“Survive until 2025” embodied the essence of a challenging period and the hope for brighter days ahead. Now that 2025 has arrived, Arick Morton, CEO of NIC MAP, shares insights and the state of capital and growth outlook for the industry. 

Hear the 2024 recap and Q1 report with Kyle Gardner HERE.

Produced by Solinity Marketing.

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Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity.

Produced by Solinity Marketing.


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Meet the Hosts:

Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. 

Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Transcripts

Intro

Welcome to season eight of Bridge the Gap, a podcast dedicated to informing, educating, and influencing the future of housing and services for seniors. The BTG network is powered by sponsors, Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, ServiceMaster, The Bridge Group Construction, and Solinty and produced by Solinity Marketing. Bridge the Gap in three, two.

-:

Lucas McCurdy

Welcome to Bridge the Gap podcast, the senior Living podcast with Josh and Lucas in beautiful San Diego at the spring NIC conference with our great friend supporter Eric Morton. NIC MAP, welcome back to the show.

-:

Arick Morton

It's a pleasure to be here as always. I'm super excited to chop it up with you.

-:

Lucas McCurdy

Well, we love it when you come on the show. Either you or Kyle. You guys are bringing the best information around data points in the senior living industry. And, we're here. So many conversations are taking place. And you just came off of a panel here. You were at the. What a difference a year makes senior housing capital investment and growth outlook.

And I actually was able to sit in on that very well attended, by the way. There were a couple, I would say at least a thousand people there. It was standing room only. There were people all across, all in, standing against the walls. And you had a great panel. Would you help our listeners that weren't able to attend? I mean, what a great opportunity for you to come on and talk about it, run us through some of the data points on your presentation?

-:

Arick Morton

It was a great panel, very, privileged to be on it. You know, we had three folks, we had Harrison Street, we had the Mortgage Bankers Association, myself. And so, you know, I looked at kind of the demographic story, which obviously I've been talking a lot about and, you know, basically just kind of pulled up and said, all right, well, you know, one of the supply and demand dynamics, what is the growth?

What do the growth numbers look like on the demographic side? How are we doing from a construction perspective? You know, trying to take a second to look at kind of the question I'm always asking myself, it's like, all right, you know, if you project for the 80 plus growth and you look at supply, obviously that tells a story.

But is there anything we're not considering that could cause that equation to kind of move? In either direction. So we looked at, you know, the penetration rate and how that's holding up. As well as what are the financial resources of this generation versus the generation before. And, you know, I think the kind of the net of it is that I don't see a compelling reason to kind of believe anything but the demand that we are seeing each and every day, every quarter that we report that that demand is not set to continue to accelerate and that, you know, the supply side is is just not keeping up. In fact, it's kind of ebbing out, right now. And so, you know, I think that that story, you know, honestly kind of continues apace.

-:

Josh Crisp

That's a great story to unpack and talk about. For many aspects, but it also presents a lot of challenges, obviously opportunities with that. So are you seeing that at the same pace across all sectors of senior housing or is it it some sectors are way more than others.

-:

Arick Morton

Honestly, I spent the last two years in the data, you know, especially during the kind of the heart of the hard times of the last two years. It's crazy, you know, what a difference a year makes, right? It's crazy to think, you know, ‘23 and ‘24. I mean, Covid was probably the hardest time in the industry, at least operationally.

in:

So cut it by, you know, segment type, by age, by size, by market type, I mean, we cut it every which way. And honestly, the graphs all pretty much moved together. So I there is, you know, obviously there are slight differences by market, right? I mean, you know, but the the kind of the, the raw supply demand dynamics that might be starting in a different rates, like, right, the occupancy in Atlanta and, you know, other metros might be a little bit different than where they're starting from.

But you're still kind of seeing the basic overpowering absorption of the 80 plus population, really kind of that story continuing. It seems to pretty much be happening across the entire, you know, across the entire sector. So I have not been able to find a part of the market that is really significantly under or outperforming without, you know, very small market towns out of very small markets.

-:

Josh Crisp

So the deficit between housing services for that boom of population growth, there's a huge deficit which presents a challenge, but an opportunity. Yeah. But I'm sure a lot of the operators here that have had the struggles that we've had over the last four years are thinking, gosh, I'm seeing my occupancies continue to climb, my rents now I can get more rents.

And so that's sort of a sigh of relief. That's actually what our industry needed, not necessarily all those unhealthy reasons that we experienced. So that's the good side. The challenge is what do we do about that. And you know, we're like, so what would you say to that?

-:

Arick Morton

I mean, I think certainly, we needed the recovery. You know, I think this is we're kind of picking back up what we lost in COVID. I think actually, this quarter, we surpassed pre-COVID occupancy. So, you know, we are back and even a little bit ahead of where we were pre-COVID.

So obviously, you know, that's been welcome news, I think. What do we do about this? You know, I think obviously it's something that is an issue. Right. Because it sounds great to see how the buildings are all going to fill up and everybody's going to be full. And, you know, that sounds great. But I think that will invite a policy response.

Because legislators are going to hear about it from their constituencies that are getting constituents. They're going to be hearing and seeing it personally. And so, you know, depending on what state you're in and you know who's in charge, obviously, you know, that could invite, policy, responses that we as an industry might not, you know, like so I, I do think not to mention I think we have kind of a, you know, a social obligation that we, we operate this space and we deliver this service.

And so, you know, we need to meet the needs of, of the population. So it's something that we need to do, you know, we need to work on it. How does it play out? I mean, obviously, I think construction is very different from pencil. You're seeing there are places where it does, and we are still seeing some starts, but stocks are at their all time low.

And then, you know, obviously within the administration, I mean, you're putting 25% tariffs on lumber from Canada, you know, 20, 25% tariffs on drywall from Mexico. You know, a reduction in the migrant workforce that powers a lot of construction sites. So you kind of look at that and you're like, well, I don't, you know, and the Treasury rates come down a little bit, so who knows where that's going to go.

So the interest rate environment. So I think you know I think that will continue to be difficult going forward. For me, I think the way that we solved the problem, or at least put a dent in the problem in the short term is with expansion. And if you think about an expansion, you have a lower kind of cost per unit because you have a lot of fixed cost coverage and you already have the land and you already have the electrical panels and all those sorts of things.

So your cost per unit is lower. And then your, you know, incremental revenue or your incremental margin on those new expansions is higher because, you know, you already have an executive director and you already have a director of clinical services in a van. And, you know, all those sorts of operating costs are a lot of fixed cost coverage. And so, you know, I think you can get to that unlevered yield on cost in, in an expansion, a lot easier than you can get to that unlevered yield on cost on a brand new ground up. And so I think you know, I think there's kind of a call to arms to the industry to look at, you know, okay, what is a five year projection look like in this market area.

Is there anything coming in the pipe. And if not, you know, do I have flag land that I can start to think about another wing, you know, an expansion. And I think that's what the industry's going to have to do in the short term to kind of put a dent in the problem.

-:

Lucas McCurdy

And I want to jump in here one step back before that, to give our listeners the magnitude. If we don't have your graphs, your slides here. Yeah. But we'll probably be sharing some of those with our listeners either edited through the video or but posts on social media give some magnitude that that kind of begs the question on.

-:

Arick Morton

elopment pace to keep pace by:

So we would need to roughly for our current pace, double our all time pace. And actually we basically need to double our all time pace for the next roughly 20 years or 25 years just to keep pace, right. You know, assuming penetration rates stay the same. I mean, there's some assumptions baked in. Of course. So, you know, that's the order of magnitude that we need to meet.

And so obviously, I mean, the other thing and, you know, how does it solve I mean, I think you can imagine a world where you can, you know, if you can put 300 units down right like that, that can make it, that can get your, your margins up. And, you know, you can get the coverage there. So, I mean, I think people are starting to think about bigger buildings with higher rents.

I mean, people are trying and kind of that part of the market. So I do think we're seeing some new construction and people will continue to be creative. But obviously, I think the current policy environment's very unpredictable. And so, you know, it's a little hard to make those, those kind of long term maps.

-:

Josh Crisp

Oh, yeah. Well, to catch that, I mean, we're not going to be quadrupling, as you mentioned, any time soon. And I think that presents a huge opportunity. I've heard a lot of talk while I've been here, just in different circles, developers, operators looking at their existing assets, like you just said. And candidly, there's a lot of opportunity with creativity, it doesn't even have to be a lot of land, but, a lot of assets out there all over the country have opportunity for growth and expansion.

And like you said, that's scalable. And it's a lot quicker to the market. So I think that's going to be a huge opportunity. And for those there's also a lot of really tired operators. Yeah. You know, they've, they have weathered, a lot of years. Then, in their senior years of their lives as operators, they were expecting to go out on a high.

And then Covid hit. Right. And that cancelled the retirement plan. Right. They're trying or maybe expedited it in some cases. But I think the value of the properties potentially also that have the expansion opportunities, those are going to be higher value assets when you imagine.

-:

Arick Morton

100%, 100%, and I think, you know, every deal screen, that's probably happening right now. You know, when something comes up on the market everybody should be looking at that and saying, all right, well, is there a way for me to add, you know, 10, 30 units onto this property? And if so, you know, does the market support it? And then, let's go.

-:

Josh Crisp

Well, and I'm here hearing a lot of talk about distressed assets that that's like the next opportunity for investors to look at. But is that counter productive? If we're talking about the push for demand being so high, is that even going to make these distressed assets an inflated value?

-:

Arick Morton

I think what I'm seeing kind of anecdotally, we track a lot of transaction data. Stuff's trading. And even though, you know, there is distress stuff out there, you know, but if it has a good future on it, it's, it's kind of trading as well.

-:

Arick Morton

So, you know, I think it's an interesting time because, you know, the current performance, the current environment today might be one thing, but the expectation of what it would be in a couple of years is different. So I think that's where you're seeing some kind of still some bid ask spread there. Yeah. Where people are distressed is like yeah, I mean it might be distressed today, but in three or four years, you know, the senior population has grown 15 or 20%. Is this thing distressed? And so I think that's kind of an interesting psychological moment in the market for that reason.

-:

Josh Crisp

Well, with all this data, I mean, you have so much wealth of information at your disposal. You guys worked really hard at that. So when you're looking to partner with the developers, the investors, the owners, the operators in the, in the business, like, what does that look like for you all? Now, what is your most valuable conversation you're bringing and what kind of information are you kind of providing to these partners of yours that's vast here at NIC

-:

Arick Morton

I think it's a little bit of a kind of the supply demand equation. Right? What does the growth look like in this market? What is the current market performance? Where's the rate and what does the pipe look like? And what does that mean?

-:

Arick Morton

What project that forward five years and kind of what does this market look like. And I mean I think we're in an environment where, you know, you need to make sure there's enough labor and, you know, there's other kinds of basics to loans. But, I mean, I think in a way underwriting is getting a little bit simpler right now because you just, you know, if you're turning off, then the supply growth kind of portion of the analysis, you know, it's just a question of like, alright, well how much is this market going to grow? This piece of real estate can either gather, continue to gain its current share or can I, you know, do something to help it increase that share. So, you know, in a way, I think, the underwriting environment's like getting a little bit simpler, you know?

-:

Josh Crisp

So what about the whole supply and demand issue? How does that impact or does it even impact secondary tertiary markets? Because, you know, predominantly in the industry, we've really had this focus around major, you know, the MSA is the major primary market. But I'm hearing a lot of talk about opportunities in secondary in these growth markets outside of the secondary into the tertiary markets. What's your opinion on that?

-:

Arick Morton

I think there are certainly a lot more secondary and tertiary markets where the growth is, you know, uneven or, you know, that national story isn't necessarily Sara Lee, the story of every market. Right. And, you know, I try to first tell everybody like, look at this as a local business.

You compete in a little 15 minute drive time, you know, whatever it might be, whatever your trade area is. And it doesn't really matter what's happening nationally. You know, it doesn't matter what's happening on the other side of the MSA. You know, you're going to get what you're going to get in your you're going to you're going to live and die by kind of your market area.

And so, you know, I think you have to do that due diligence in the southeast of those secondary and tertiary markets. You know, they might be doing well in the Midwest. They might be declining. Right. Like it, you know, and that's a very global statement. So I think it really just comes down to the building and what its specific conditions are. I do think that especially in the tertiary and secondary markets, you have to kind of run the same analysis on the labor pool and really ask yourself, like, is there enough labor?

Because a lot of the secondary and tertiary markets, too, are kind of running into I mean, this will be a bit of a social crisis, not just for senior housing, but for hospitals. And skilled nursing in these markets is like the seniors are still there, you know, but the children have migrated to, you know, whatever the nearest MSA is. And it's like, sure, their demands are there, but is the staff?

-:

Josh Crisp

Well, and I'm glad you brought that up because we've been coming across opportunities and hearing people come across opportunities where, you know, they had done all of their underwriting, work and their research around, hey, wow, this is a perfect demographic to redevelop or expand or even build a new product for housing. And then they did no diligence on the workforce, and then they can't find any employees in the market because the, the, the labor force can't afford to live in the market where there's no influence of the private pay market.

So I think that potentially it is also a real challenge. And an opportunity. Right, as well. And so, we're starting to also see some mixed use developments where there's some private public partnerships, with states and housing authorities, where the workforce, labor force, housing is coming in and bringing the labor to the market. And so I'm curious to see if you're kind of seeing that happen across the country 100%.

-:

Arick Morton

I mean, I think we're probably entering a world over the next few years where the bigger question is not is the demand there? It's going to be the, you know, the supply, the quote unquote labor supply there. And so either, you know, you're 100% right or what we look at is what I encourage everybody to look at, everybody works, you know, think math.

Look at the counts. You know, we have your age by income data. So you can kind of see right in this, you know, in what is the growth of the caregiver kind of income, income segment in this market. You can look at psychographics by income. So like who, who is it? Who is the labor force in this market?

And look at, you know, there's a couple other data sets that are interesting there. And so, you know, yeah, you I think you, I think there's a lot of markets where some people are going to, you know, make some bad investments because the demand side, you know, absolutely crushed it. But, you know, you didn't account for it and that you raised a great point. It's not just in the secondary tertiary market. It's also in some of the, you know, some of the places where developments can pencil right now are going to be super high end markets. And, you know, you really have to ask yourself who's going to work here. Have a very good idea of what, you know, what the wage rate is going to be, what wage rates are going to be needed to get them to come there. And make sure you get that right.

-:

Josh Crisp

You know, Lucas, I don't know what we did before Arick, and team came into our industry to help us with these big challenges and understand the data, but how much better I feel having partners in our industry like NIC MAP and, what what an opportunity and challenges we have ahead, ahead of us. Right?

-:

Lucas McCurdy

We do. We do. Okay, so final thought, final comments. One part of your presentation I thought was so interesting. It was a small piece of the presentation, but it was just like one of those things, like I never thought of that as you mentioned, kind of like, okay, we got this demand. Does it plateau, does it drop off? What happens? And then you started, you had a very long tail look and you were talking about these different generations. I'm like, oh my gosh, only Arick could think of this thing and look that far down the runway. Fill us in.

-:

Arick Morton

Well, I won't take credit for that. You know, obviously the Census Bureau produced those projections. But more importantly, you know, I've gotten, I've gotten questions from people that are like, well, aren't we going to have a bunch of empty buildings after this? So, you know, I'm like, all right, well, well, let's go answer that question.

And, you know, no, for, you know, probably a horrifying for us to, to talk about, but the, you know, the millennials are coming right behind the Gen X and the Millennials are coming right behind the boomers. And so the tail end of the boomers, now, you see a little bit, you know, if you kind of say 27 to 30 is the average age of, you know, having a kid, right?

plus that plus is:

e hit that low. So, you know,:

, you know, we want people in:

-:

Lucas McCurdy

Very compelling optimistic data. And I can't wait to see what attention this industry brings from a lot of people from the outside. And that's going to be very interesting to watch that play out. Eric, thank you so much for your time today.

-:

Arick Morton

Thank you. It's a pleasure as always.

-:

Lucas McCurdy

And for our listeners, I know you're going to want to comment and connect with Nick map. You can scroll down and hit that link in your show notes there. Go to btgvoice.com. Download this content. So much more. Connect with us on LinkedIn and thanks for listening to another great episode. Bridge the Gap.

Outro

Thanks for listening to Bridge the Gap podcast with Josh and Lucas. Connect with the BTG network team and use your voice to influence the industry by connecting with us at btgvoice.com.

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00:24:13
274. ASHA Mid-Year Meeting Preview with David Schless
00:16:07
273. Strategies to Hire and Retain the Best Employees with Managing Partner Katie Churchill
00:23:45
272. Senior Living CRM Solutions for 2023 with CEO Brad Frasher
00:11:23
271. Market Update for Buyers and Sellers with Matt Alley
00:13:37
270. Agency and Flex Staffing with Kevala CEO Todd Owens
00:16:48
269. Wellness Pioneer Leads in Healthy Living with Leon Grundstein
00:20:32
268. NIC Map Vision Data Download with COO Kyle Gardner
00:16:46
267. Sales and Marketing Integration with Frontier CRO CMO Kathy Swann
00:20:43
266. Master Class Market Update with Industry Expert Aron Will
00:21:42
265. How Virtual Reality is Shaping Senior Living Therapy with MyndVR and Select Rehabilitation
00:21:11
264. French-Inspired West Coast Living with Cogir Senior Living CEO David Eskenazy
00:15:38
263. How VA Benefits Could Help Solve Affordability with Founder Suzette Graham
00:14:26
262. How Adopting the Airbnb Experience Could Impact Senior Living Sales and Marketing
00:22:32
261. Accushield Case Study with AgeWell Solvere Living
00:17:24
260. Aspenwood’s Urban Luxury Model Discussion with President Heather Tussing
00:12:32
259. 2023 Senior Housing Market Update Challenges and Opportunities with Alex Loo of Hudson Realty Capital
00:17:55
258. Increasing Human Connection Through Improved Hearing with Dave Blanchard, Hamilton CapTel
00:20:30
257. Increase Occupancy by Addressing the Emotional Process of Relocation
00:17:50
256. Using Technology to Personalize Resident Apartments with Blue Fingerprint
00:23:10
255. ASHA Annual Meeting Preview with David Schless
00:18:42
254. A CEO’s Journey to Close the Gap in Senior Care with Jeff Salter
00:17:36
253. BTG Christmas + Season 5 Recap
00:21:31
252. 2023 NIC Spring Conference Preview from Program Program Committee Chair Colleen Blumenthal
00:14:22
251. The Evolution of Tech for Seniors with Atria Senior Living CTO
00:22:45
250. Government Enforcement and Healthcare Investigations Discussed with Waller
00:32:30
Bonus Episode: Guest Hosts Featured
00:10:06
249. Breaking: Industry Referral Company Referah Launches in Senior Living
00:28:27
248. Why Culture Matters During a Labor Shortage with Brandywine Living Chief of Staff
00:13:21
247. How Culture Helps Residents Live Their Dreams, Trilogy Health Services CEO Leigh Ann Barney
00:18:15
246. Breaking News Merger and Benchmark Study with Data Expert Erin Hayes
00:20:45
245. Market Identification and Operations with MedCore Partners’ Tiffany Cobern
00:15:48
244. Breast Cancer Survivor Discusses Leadership Principles in the Face of Trauma
00:21:25
243. Why Serving A Culturally Diverse Group of Seniors is Driving CEO Arun Paul
00:21:26
242. Growth and Changes in Today’s Operations with Regional Provider and Industry Veteran Marcus Van Ameringen
00:20:30
241. Local Family Operator Proves Success Through Specialty Focus with Founder Susie Finley
00:15:54
240. Why Thinking Outside of the Box is Not Enough with Change Maker William Swearingen
00:15:38
239. Sales and Marketing Messaging with Jeff Gronemeyer of Conversion Logix
00:26:29
238. Motivational Speaker Inky Johnson: VIP Ignite Experience Keynote Podcast
00:18:25
237. Aging with Dignity: How Five Wishes Can Change Your Life with Joanne Eason
00:14:32
236. Tips for Navigating Owner-Operator Relationships from Industry Veteran Damon Thomas
00:19:22
235. It’s Time to Dream Again Nashville
00:09:06
234. FSLA President Gail Matillo Joins Bridge the Gap
00:10:26
233. NIC Fall Conference Preview from COO Chuck Harry
00:20:36
232. Growing Bolder Founder Mark Middleton Shares Visions for Reshaping Aging with Marc Middleton
00:15:14
231. America’s Got Talent Finalist Performs on BTG with Max Major
00:19:13
230. Care for the Caregiver: How Chaplain Services Impact Employee Retention with John Mileson
00:21:37
229. Reaching Leads the Way They Want to Be Reached Through Innovative Tech
00:25:04
228. Workforce Trends and Staffing Solutions with Recruiter Katie Churchill
00:23:28
227. How VR is Shaping Digital Health for Older Adults, MyndVR CEO
00:24:12
226. How a Planned Care Community Meets Unique Needs for Older Adults with Founder Loe Hornbuckle
00:21:13
225. 4 Points to Address Resident Engagement and Staff Education with Dementia Care Trainer Dr. Jennifer Stelter
00:28:27
224. Sales and Marketing Fundamentals with Solvere Living CEO Kristin Kutac Ward
00:19:51
223. Timeless Principles of Creating a Culture of Value for Staff
00:23:40
222. A Provider’s Perspective of Video’s Impact on Occupancy and Retention with Lacy Jungman
00:19:37
221. Creating a Great Place to Work® with CEO Michael Bush
00:24:35
220. Practical How-To Examples for Creating Purposeful Content with VP Marketing Heather Freemont
00:21:34
219. Viral TikTok Shines Positive Light on Senior Living Industry with StoryPoint Leaders
00:33:22
218. How Tech is Transforming the Way Senior Living Engages Residents and Families with Connected Living Innovator Brian McWade
00:25:14
217. Attainable Housing, How Cozy Home Communities Bring Joy to the Middle Market
00:24:39
216. Essential Caregivers' Impact on Staffing Shortage with Advocate Mary Daniel
00:25:05
215. Moving Senior Living Boldly Forward with Radiant Senior Living COO Jodi Guffee
00:23:13
214. The Ultimate Guide to Choosing a Home for the Second Half of Life with Ryan Frederick
00:25:27
213. Market, Labor Force and Kindness with Chairman/CEO Pat Mulloy
00:25:27
212. Peace of Mind with Health Screening Solutions with Accushield CSO Charles Mann
00:25:23
211. How Mentorship Develops Personal Growth with RCM's David Clement
00:18:00
210. Colorado Fires: A Senior Living Story with Michele Sepples
00:23:41
209. Preview: Senior Living 100 Conference with Tim Craig
00:14:53
208. Employee Perspectives Research with OnShift CEO Mark Woodka
00:20:10
207. Research Focus and Advocacy Programming with ASHA President David Schless
00:28:13
206. Residential Home Care Disruptor Raphaela Sapire
00:21:54
205. Power and Purpose in Resident Engagement with Charles de Vilmorin
00:21:03
204. Challenges and Opportunities from Regional Provider President Greg Puklicz
00:21:43
203. Technology and Podcasting
00:13:07
202. Season 5 Launch
00:23:40
201. Purpose Driven Operations with Shawn Corzine
00:19:55
200. Seniors4Seniors: The Intergenerational Answer to Overcoming Isolation
00:17:08
199. Bridging the Gap Between Dementia and Design, Traci Taylor-Roberts of Sodalis Senior Living
00:15:35
198. Industry Veteran and Turnaround Specialist Chris Hollister
00:14:01
197. Optimistic Insight for Seniors Housing Construction with Ryan Companies
00:21:20
196. Recruiting and Retention from President Dave Keaton
00:25:17
195. M&A Update Post Covid with Ziegler
00:13:45
194. Young Leader Changing the Perception of Senior Living with Nathan Jones
00:26:06
193. Legal Tips for Regional Operators with Waller
00:26:21
192. Occupancy Gains and Trends Discussion with Dennis Murphy of Benchmark Senior Living
00:23:58
191. Social Isolation and the Power of Sound with Eversound Co-founder Matt Reiners
00:22:26
190. Capital Markets and Impact of Design with Michelle Clark
00:22:09
189. Intergenerational Meets Affordable with Design Icon Jane Rohde
00:21:38
188. Electrolyzed Water for Infection Control in Senior Living with Expert Dan Lawson
00:31:03
187. Montessori Approach to Dementia Care with Revolutionary Researcher Dr. Cameron Camp
00:29:07
186. Life, Love, and Alzheimer’s with Author Lauren Dykovitz
00:19:42
185. Olympic Champion Scott Hamilton: VIP Ignite Experience Keynote Podcast
00:27:15
184. Demographic Trends in Senior Living with Stellar Senior Living Co-founder Adam Benton
00:26:24
183. Medical Freedom with Advocate Allison Serrao
00:24:05
182. Senior Living Advocacy and Capital Partners with Vium Capital
00:20:16
181. Addicted to Perfect with Vitale Buford
00:21:48
180. Tech Solution for 'Aging in Place' with UpsideHōM CEO Jake Rothstein
00:21:22
179. How to Build a Culture with Customer Service
00:17:42
178. What to Expect: VIP Ignite Experience
00:19:55
177. Freedom Series: The Isolation Challenge with Caregivers for Compromise Founder Mary Daniel
00:38:51
176. Freedom Series: Cannabis Stigmas and Evidence
00:27:06
175. Why A Resident Engagement Institute? Featuring Clinical Psychologist Dr. Jennifer Stelter
00:22:22
Bridge the Gap Industry Spotlight: OneDay
00:21:08
174. Grow Socialization with Therapeutic Horticulture with Orla Concannon
00:20:02
173. Opportunity to Evolve to Better with Torey Riso
00:32:48
172. How Nontraditional Routes Can Be the Best Paths with Executive Director Courtney Dean
00:20:38
Level Up Ep. 6: Leading Within Your Purpose with Anna Hall
00:59:44
171. Senior Living Design Trends and Challenges with Interior Designer Melissa Banko
00:19:23
170. VIP Ignite Experience Reveal with Dale Dupree
00:18:44
169. Mission Driven Development with Ric D'Amico
00:27:16
5. Level Up Ep. 5: Thought Leadership and Content Strategy with Andy Crestodina
00:52:37
168. Boston University Launches Master of Management in Senior Living with Leora Lanz
00:27:36
167. Top 3 Challenges in Senior Living Design with Keri Moore
00:26:31
4. Level Up Ep. 4: A Leadership Culture
00:56:38
166. BTG Ambassador Chris Hoard on Constructing Relationships
00:23:52
165. Why You Can't Stream Netflix in a Community: An IT Strategy Discussion with Amber Bardon
00:23:12
Level Up Ep. 3: Strategy Execution with Monte Pedersen
00:58:49
164. BTG Ambassador & Geriatric Whisperer Micah Hunt Discusses Passion for Senior Living
00:29:11
163. State of the BTG Network
00:23:39
Level Up Ep. 2: MBAR Leadership Model
00:26:30
162. Meet the Inaugural Bridge The Gap Ambassadors
00:17:33
161. Market Forces: Strategic Trends Impacting Senior Living Providers with Jill Johnson
00:34:05
Level Up Ep. 1: Why this podcast?
00:25:11
160. Ronald Reagan's Executive Assistant Peggy Grande: Politics, Life & Dementia
00:29:58
159. Mission-Driven Assisted Living Care in Honduras with Hands 4Life Founder Stacy Shewey
00:19:36
158. Celebrating Lifelong Vitality with Professional Ballet Dancer Vanessa Woods
00:23:02
157. Benchmark Data & 2021 Forecast with Enquire Co-founder Erin Hayes
00:33:25
156. Success in a Servant Leadership Culture with CEO Ryan Novaczyk
00:26:51
155. Meet the Team Behind BTG Network Production with Solinity Marketing President Kaleb Scharmahorn
00:13:48
154. Discussion of New Roll Out Program EverSafe 360⁰ with Chris Bird of LCS
00:21:46
153. Choosing Optimism and Leadership Despite Challenges with COO Steven Flynt
00:22:19
152. How Industry Misconceptions Can Be Flipped with DeAnne Clune
00:23:44
151. Principles and Concepts of Resident Data Exchange with Tommy Ragsdale
00:25:42
Industry Spotlight 3: Propel Insurance
00:17:38
150. Season 4: Reflections & Projections with NHI CEO Eric Mendelsohn
00:27:16
149. Season 4 Preview with Josh and Lucas
00:15:29
148. Bridge the Gap Christmas Celebration & Season 3 in Review
00:15:55
147. M&A Market Update with Ziegler's Don Husi
00:22:49
146. Psychometrics Changes Life Enrichment with Sagely EVP Hollie Kemp
00:32:03
Industry Spotlight 2: Enquire Solutions
00:23:58
145. Industry History Lesson with Frontier Management CEO Greg Roderick
00:35:46
144. Old People Are Cool with Linked Senior CEO Charles de Vilmorin
00:22:41
143. Celebrating Industry Success from Covid Data with CBRE Managing Director James Graber
00:27:05
142. Importance of Saying "No" and Caregiver Self Care with Roz Jones
00:26:49
141. Assisted Living Administrator Postpones Dream Wedding with Residents Due to Covid, Christina Candido
00:24:09
140. Chief Retention Officer Explains Generational Dynamics of Today's New Workforce with Cara Silletto
00:30:39
139. Charity Telethon for Women and Elders in Cameroon Africa
00:31:26
138. Mergers & Acquisitions with Attorney & Guitar Hero Bobby Guy
00:26:32
Industry Spotlight 1: LTC REIT
00:26:59
137. Waitress Turned Entrepreneur with a Passion for Senior's Fitness with Rachel Ridgeway
00:25:39
136. Retired U.S. Marine & Motivational Speaker Ralph Peterson Energizes Five-Star Leadership Teams
00:38:05
135. Industry Conference Spotlight: Fall NIC The Essential Virtual Experience
00:26:08
134. LEAD Initiative and Critical Collaboration with Asbury CEO Doug Leidig
00:23:58
133. 9/11 New York Police Detective Hero Tom Frey Now Advocate for Pulmonary Fibrosis
00:34:11
132. Tent Living for 75-Day Lock In Showcases Household Model of Care with COO Donna Moore
00:28:08
131. Pucker Factor & Healthcare Burn Out with Leadership Speaker Jerald Cosey
00:30:12
130. Empowering You To Become More Resilient & Energized with Corporate Energy Expert Kathy Parry
00:29:07
129. Rediscovering the Magic of You: Leadership Lessons from Associate ED David Hopkins
00:31:23
128. Artists Bridge the Generations with Susan Hebbel
00:30:50
127. Readiness Design: Insights for Communities to Consider Post-Pandemic with Designer Shannon Remaley
00:24:21
126. COVID-19 & Senior Housing Market Update with HHC's Executive Vice Chairman Rich Lerner
00:33:30
125. Ageism, Intergen & Cultural Perception with Author & Activist Phyllis Ayman
00:22:58
124. Changing the Sales Game with LinkedIn Influencer Dale Dupree
00:47:56
123. Content Based Networking - How to Instantly Connect with Anyone with James Carbary
00:28:11
122. Corporate Recruiter Learns From Hospitality Industry with Kimberly Varley
00:26:30
121. Beyond Boundaries with Chair One Fitness Founder Alexis Perkins
00:23:29
120. Link-age CEO Scott Collins on Tech Start Up Products for Older Adults
00:18:42
119. Cornell Student Leverages Grandmother's Impact to Pursue Career in Senior Living
00:26:55
115. Workforce Inclusion & Stupid Rules with COO Meredith Mills
00:27:12
117. Senior Living Start Up VIUM Discusses Distressed Deal Opportunities with Steve Kennedy
00:26:47
116. Hospitality Reimagined with Morrison Living CEO Barbara Conn
00:22:23
115. Plane Crash Survivor and Senior Living Deal Maker Steve Blazejewski
00:33:52
BTG Bonus: Culture in Crisis with Lori Alford
00:26:18
BTG COVID-19 Ep. 22: Best Practices: Dining, Nutrition and Wellness with Erin Van Valkenburgh
00:14:34
114. Nutrition and Recipe Tips with Chef Joe Abuso
00:23:13
BTG COVID-19 Ep. 21: Consumer-Sentiment Data Results with Brian Wynne Pt. 2
00:16:18
BTG COVID-19 Ep. 20: What If Senior Living Communities Partnered with Hotels?
00:20:19
BTG COVID-19 Ep. 19: HKS Report: How to Turn Hotels Into Hospitals with Stan Shelton
00:24:57
113. A COVID Effected Community Lessons Learned
00:32:49
BTG COVID-19 Ep. 18: Resident Engagement & Meaningful Change with Dementia Care Expert Ellen Belk
00:17:43
BTG COVID-19 Ep. 17: Why Overcommunicating Should Be a Top Operational Goal with Austin Steele
00:15:56
BTG COVID-19 Ep. 16: The Importance of Feedback Data During a Pandemic with NRC Health
00:15:59
BTG COVID-19 Ep. 15: The Power of Writing with Motivator Angela Burton
00:16:16
112. How Wellness & Design Impacts Staff & Occupancy with Greg Hunteman
00:29:45
BTG COVID-19 Ep. 14: Video Success in Today's New Norm with OneDay CEO Clint Lee
00:18:15
BTG COVID-19 Ep. 13: Need to Know: Virus Unveiled
00:42:01
111. REIT Done Differently with LTC Finance Leader Pam Kessler
00:28:08
BTG COVID-19 Series Ep. 10: Consumer-Sentiment Data Results with Brian Wynne
00:17:07
BTG COVID-19 Series Ep. 11: Hopes & Smiles with Senior Living Chef Adam Grafton
00:14:15
BTG COVID-19 Series Ep. 12: Confidence & Calmness During Crisis with Industry Expert Rose Saenz
00:13:17
BTG COVID-19 Ep. 9: Every Challenge Presents an Opportunity with BTG Contributor James Lee
00:21:25
BTG COVID-19 Series Ep. 8: Pt. 2 How To Humanize Sales in Senior Living with Expert Traci Bild
00:13:16
BTG COVID-19 Series Ep. 7: Pt. 1 How to Protect Your Mindset When Times Get Tough with Sales Leader Traci Bild
00:16:02
110. Risky Business: The Conversation You Have Been Putting Off with TIS Insurance's John Sims
00:29:39
BTG COVID-19 Ep. 6: COO Meredith Mills Discusses Operations & Telehealth
00:18:13
BTG COVID-19 Series Ep. 5: How to Maintain Peace in Memory Care in a Confusing Time with Gerontologist Mikki Firor
00:18:53
BTG COVID-19 Series Ep. 3: How to encourage your team with Anthony Ormsbee-Hale
00:16:09
BTG COVID-19 Series Ep. 4: Healthcare Hero Survey Results with Charles Turner
00:22:07
BTG COVID-19 Series Ep. 2: Evergreen Woods ED Blair Quasnitschka Bridges Social Isolation With Music
00:18:15
109. Argentum CEO James Balda Talks Workforce Strategy and 2020 Conference Update
00:22:01
BTG COVID-19 Series Ep. 1: We Believe In You
00:12:24
108. Healing Ink Tattoos, REIT Culture and More: An Interview with Sabra CEO Rick Matros
00:29:01
107. BTG Special Edition: Coronavirus Resources
00:16:00
106. Miss Geriatrics Finds North Star In Caring For Aging Adults with Erika Esnard
00:25:32
105. Capital Markets Discussion with Veteran Deal Maker Imran Javaid
00:11:44
104. The Secret Sauce Behind Hometown Hospitality with Americare COO Clay Crosson
00:20:05
103. Hall of Fame Inductee Lynne Katzmann Discusses People, Purpose & Career
00:37:49
102. Leadership & Culture...From An Old Guy with Glenn Van Ekeren
00:20:40
101. First Ever Podcast From A Hot Air Balloon with Josh, Lucas and Sara
00:14:54
100. Acquisitions & Partnerships That Advance Senior Housing Decisions with Vikas Gupta
00:23:14
99. Human Understanding & What to Do With Data with Ryan Donohue & Brian Wynne
00:27:00
98. Discovering Top Talent in Senior Living with Richard Hutchinson
00:25:56
97. BTG Season 3: We're Better Together
00:27:29
96. Leveraging Technology for Workforce Scheduling and Communication with Hamza Sikander
00:16:54
95. Year in Review
00:23:33
94. Flowers Inspire Kindness & Provide Healing in Senior Care Communities with Random Acts of Flowers Founder Larsen Jay
00:21:41
93. Intentional Hiring & Lessons Learned with Leslie Campbell of Diversicare Healthcare Services
00:20:07
92. The Passion Behind What Drives Senior Living Sales with Disruptor Traci Bild
00:17:44
91. The Story Behind a Career in Senior Living Tech with RCare CEO Myron Kowal
00:22:47
90. From Number Ninja to Ops Guru GeLynna Shaw
00:20:48
89. What 37 Years Can Teach You About Human Understanding with NRC Health President Steve Jackson
00:21:56
88. Former NFL Player Gets Hit Off the Field with Family Crisis with Andy Eby of Bickford Senior Living
00:22:04
87. International Businessman Michel Augsburger Leads Senior Living Company with Great Taste
00:22:02
86. Fortune 500 Troublemaker, NRC Keynote Dustin Garis Disrupts Cultural Perception
00:12:10
85. American Business Woman, Undercover Boss & Focus Brands COO Kat Cole
00:19:16
84. From AIT to CEO, Joel Nelson Discusses LCS Culture and Strategy
00:23:33
83. 98-Years Young, Chief Elder Officer Hazel McCallion Talks Leadership & Life Lessons
00:25:16
82. Corporate Tech Artist...Power of Vulnerability with Female Co-Founder Part 2
00:42:21
81. Relational vs. Transaction: The Prospect Guide Part 1
00:28:15
80. BTG Bonus: Fashion, Family & Football with NFL Female Official Sarah Thomas
00:11:11
79. Glass Ceiling Breaking with The NFL's First Female Official Sarah Thomas
00:22:15
78. Building Organizations that Impact Community with Young Leader Ben Thompson
00:19:26
77. Bill Clinton, Starbucks and Senior Care: A Discussion with President of Aegis, Kris Engskov
00:34:30
76. Senior Living Sales Culture & Connection with Brandi Sharp of Allegro
00:20:36
75. Reframing Retention with VP People Operations Anthony Ormsbee-Hale
00:29:16
74. CapEx, Budget & Design with David LaPlaca & Sarah Soler
00:25:41
73. How One Idea Can Impact Dementia; Pedal for Alzheimer's Leaders Josh Crisp & Sara Mitchell
00:36:05
72. Argentum 2019 Recap & Big Study Reveal with Brad Williams
00:15:49
71. Finding Life Harmony in Senior Living with Executive Director Specialist James Lee
00:24:33
70. How to Build The Right Precon Team For A Successful Project with Architect Siobhan Winfrey
00:27:20
69. Senior Living Think Tank with Front Porch Center Founder Kari Olson
00:27:41
68. Legacy Preservation with Tech Start-Up Founder David Sawyer
00:18:10
67. Hospitality Mentality Wins Gold Medal in Renovation Competition with CEO Thomas Garvin
00:31:23
66. Making Senior Living Sexy with Avanti Co-Founder Lori Alford
00:26:26
65. Influencing The Culture of Dementia Care with Industry Leader Paul Mullin
00:23:09
64. Network Infrastructure & Predictive Technology with Young Leader Gary Jones
00:26:16
63. Capturing Senior Living Lightning in a Bottle with Private Equity CEO Robb Chapin
00:29:32
62. Family, Culture & Middle Market Tips with Priority Life Care CEO Sevy Petras
00:36:01
61. Leadership Strategies with Lincoln Healthcare Founder David Ellis
00:20:01
60. Whiteboard Reflections of A 32-Year Career with Industry Icon Larry Cohen
00:35:56
59. Consumer Trends, Online Reviews & Data Reporting In Senior Living & Healthcare with NRC Health
00:21:15
58. Macro Trends, Technology, & Linkage Funds with Ziegler CEO Dan Hermann
00:21:59
57. Bridge the Gap Special Edition: The Glama Project
00:06:15
57. Celebrate Age & Wisdom with The Glama Project Founder Callie Ahern & 77-Year-Old Adrienne Mark
00:17:07
56. Industry CEO Panel Takes on Hot Topics in Senior Living with Eric Mendelsohn
00:20:01
55. HumanGood CEO John Cochrane Tells Us Why Senior Living Is A Fun Business
00:23:12
54. NIC Hosts Workshop Bootcamp On Seniors Housing with Ryan Chase
00:14:39
53. Multigenerational AirBnB Mansion Project with Design Expert & Author Lisa Cini
00:28:56
52. Importance of High Tech & High Touch in Seniors Housing with NIC Founder Bob Kramer
00:29:41
51. Capital Markets, Mentorship & Senior Housing Trends with MidCap President Kevin McMeen
00:28:00
50. Podcast Collaboration Discussion with InterFace Seniors Housing Business Leaders Rich Kelley & Eric Goldberg
00:18:14
49. Culture Changing with Senior Housing Veteran Todd Hudgins
00:21:15
48. NIC Future Leader Chair Andrew Smith Discusses Recruiting Through University Outreach
00:25:22
47. Attorney & Lobbyist Martha Gentry Addresses Legislative Issues in Tennessee
00:26:27
46. Vice Mayor Nashville and ED of Commission on Aging Jim Shulman Discusses Seniors and Affordable Housing
00:24:17
45. The Future of Active Living with Capitol Seniors Housing Founder Scott Stewart
00:20:59
44. Viral Country Music Star Jay Allen Tells His Story & Plays Emotional Song, Blank Stares
00:27:38
43. Design & Build: Projects Redefining Senior Living with Designer Shannon Remaley
00:12:50
42. A Look Back. A Look Forward. Merry Christmas From Bridge the Gap!
00:32:50
41. Best Practices for Space Planning & FFE with Atlanta Designer Melissa Banko
00:19:33
40. Reduce Employee Turnover Through Expert Onboarding with Author Cara Silletto
00:27:55
39. Wisdom, Innovation, & Wellness with Thrive Center CEO Sheri Rose
00:24:27
38. Five Elements of Disruption Impacting Change in Seniors Housing with Keynote Charles Turner
00:19:30
37. Influential Leadership with The Body Language Dr. Donna Van Natten
00:18:29
36. Urinary Tract Infection Epidemic In Senior Living With Josh and Sara Harcus
00:35:09
35. Operations and Labor Challenge: Senior Living Market Study with J.P. LoMonaco
00:21:35
34. BTG 34: Feet to the Fire Writers Workshop Students Patsy Hall and Dan Bauer Part 2
00:31:16
34. Feet to the Fire with Life-Story Legacy Writer Angela Burton Part 1
00:17:46
32. TEDx Alzheimers Disrupter Jean Makesh's Design Care Model Part 2
00:29:13
31. From Firm to Farmhouse, Family and Senior Housing Functions with Jean Makesh Part 1
00:31:01
30. BTG 30: Publicly Traded REIT CEO Eric Mendelsohn Talks Culture, Recruiting and Jazz Guitar
00:24:48
29. Senior Living Deal Flow and Market Conditions with Founder Benjamin Firestone
00:15:56
28. A Sensational Life with Leadership Expert Duane Cummings
00:17:52
27. What Makes Senior Housing a Good Investment? With Susannah Myerson
00:28:56
26. Russian Senior Housing with Foreign Developer Gleb Biserov
00:21:55
25. Mission Vs. Margin with COO Shamim Wu
00:19:17
24. Bridging the Soft Skills Gap with Author & Speaker Bruce Tulgan
00:17:32
23. BTG EP 23: Speaking with Senior Investment Officer Tim Sanders About The Senior Housing Market
00:28:21
22. Road Trippin' with 7 Canadian Nurses
00:29:38
21. Behind the Podcast with Hosts Josh Crisp and Lucas McCurdy Part 2
00:23:00
20. Behind the Podcast with Hosts Josh Crisp and Lucas McCurdy Part 1
00:24:55
19. Its Never 2 Late For Goat Yoga with Jack York
00:19:36
18. Next Gen Workforce with Summer Blizzard
00:28:42
17. Dementia by Day with YouTuber Rachel Wonderlin
00:30:53
16. Staying Power with Labor Retention Expert Cara Silletto
00:26:10
15. Former NASA Engineer Robert Soler Sheds Light on Senior Care and Circadian Rhythm
00:20:44
14. Celebrate Life with Studio Six5 Design Founder Dean Maddalena
00:20:32
13. Authenticity and Collaboration with Senior Housing Forum Renegade Steve Moran
00:15:29
12. Multigenerational Living In Real Life with Ryan Frederick
00:21:37
11. AI Robo Cat and Alzheimer's Design Leader Lisa Cini
00:19:01
10. BTG EP 10: Couch Session with Multigenerational Senior Living Developer Jeff Lefkovich Part 2
00:16:36
9. BTG EP 9: Couch Session with Multigenerational Senior Living Developer Jeff Lefkovich Part 1
00:25:11
8. BTG EP 8: Sex, Stereotypes and Ageism Undressed with Activist Ashton Applewhite
00:20:37
7. BTG EP 7: Top Marketing Trends for Senior Living In A Noisy Space
00:34:36
6. BTG EP 6: Senior Living Tech Today with Operator Charles Turner
00:31:19
5. BTG EP 5: Senior Living Labor challenges Unlocked with HR Healthcare Ninja, Melissa Locke
00:30:11
4. BTG EP 4: A Closer Look At Multi-Generational Living with Amanda Cavaleri At The NIC Conference Dallas
00:32:36
3. BTG EP 3: Senior Living Design Trends with Designer Melissa Banko At The NIC Spring Conference Dallas
00:15:20
2. BTG Ep 2: How To Keep and Attract A Millennial Workforce In Senior Living with Amanda Cavaleri
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1. BTG Ep 1: 3 points - Senior Living Podcast Mission and Introduction
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