Artwork for podcast Tell Me Why
S7:E7 — Tell Me Why: ‘We’re making loyalty even more rewarding.’ — Scott Chandler
Episode 712th December 2024 • Tell Me Why • American Airlines
00:00:00 00:04:03

Shownotes

In the latest episode of Tell Me Why, Scott Chandler, Senior Vice President of Revenue Management and Loyalty, joins Ron DeFeo, Chief Communications and Marketing Officer, to share exciting updates to the AAdvantage® program. From getting to use your miles onboard to keeping it straightforward to earn status, discover how we’re making loyalty more rewarding for our customers.

Links

Chapters

Video

More from YouTube

More Episodes
7. S7:E7 — Tell Me Why: ‘We’re making loyalty even more rewarding.’ — Scott Chandler
00:04:03
6. S7:E6 — Tell Me Why: ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
00:08:28
5. S7:E5 — Tell Me Why: ‘We want to increase travel.’ — Geoff Freeman
00:07:43
4. S7:E4 — Tell Me Why: ‘These destinations are a gateway to the rest of Europe.’ — Brian Znotins
00:07:50
3. S7:E3 — Tell Me Why: ‘We’ve really been focusing on supportability.’ — Heather Garboden
00:08:10
2. S7:E2 — ‘We’re reengineering the way we work.’ — Ganesh Jayaram
00:09:07
1. S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour
00:09:52
11. S6:E11 — ‘When you are an innovator, you are focused on your customers, not your competitors’ — Vasu Raja
00:16:31
10. S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni
00:09:38
9. S6:E9 — ‘Fuel is a commodity and it’s all about the supply and demand dynamics’ —Meghan Montana
00:08:55
8. S6:E8 — ‘Sustainability Is At The Heart Of Building An Airline That Thrives Forever’—Jill Blickstein
00:08:11
7. S6:E7 – ‘We’re excited to add new destinations to the mix’ — Brian Znotins
00:07:38
bonus Earnings Highlights — 2Q23
00:10:36
6. S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek
00:09:10
5. S6:E5 - ‘We operate for our customers’ — David Seymour
00:08:24
4. S6:E4 — ‘We want to be a winning franchise, not just have a winning season’ — Jessica Tyler
00:11:40
3. S6:E3 — ‘We are laser-focused on ensuring we have our operation running well.’ — Evie Garces
00:07:05
bonus Earnings Highlights — 1Q23
00:11:43
2. S6:E2 — ‘Our customers have changed, and how they shop has changed’ — Scott Laurence & Thomas Rajan
00:07:25
1. S6:E1 — ‘We are ready to execute for a great summer’ — Julie Rath
00:07:00
bonus Earnings Highlights — 4Q22/FY22
00:08:38
13. S5:E13 — ‘We’re ready to run a reliable operation during the winter holiday’ — Julie Rath
00:06:13
12. S5:E12 — ‘The uniqueness of Stand Up To Cancer partnering with American is just so special’
00:09:14
11. S5:E11 — ‘We’re creating a global network with our partners’ — Scott Laurence
00:06:23
10. S5:E10 — ‘We have an incredible team running a reliable hub’ — Ralph Lopez
00:08:17
9. S5:E9 — ‘Our reliability in September was the best September we’ve ever had.’ — JC Gulbranson
00:07:24
8. S5:E8 — Hispanic Heritage month and 25 Years of the Latin Diversity Network — Juan Carlos Liscano
00:05:26
7. S5:E7 — ‘The operation plays a really critical role in the schedule that we fly’ — Brian Znotins
00:09:13
6. S5:E6 — ‘We have a lot of flexibility as we continue to navigate the recovery’ — Meghan Montana
00:05:59
5. S5:E5 — ‘We want to build the best network in the world and deliver on it reliably’ — Anne Moroni
00:09:37
4. S5:E4 — ‘We contribute at such a high level for this airline’ — Franco Tedeschi
00:07:08
3. S5:E3 — ‘It’s been an incredible effort to make sure we’re ready for summer’ — JC Gulbranson
00:09:59
2. S5:E2 — ‘We’re getting back to the fundamentals’ — David Seymour
00:08:12
1. S5:E1 — ‘We have an outsized role in the success of our airline’ — Jim Moses
00:10:35
5. S4:05 — Tell Me Why: “Welcomed as my true, authentic self.” — Molly Wilkinson
00:06:41
3. S4:03 — Tell Me Why: “The vaccines are all proving highly effective” — Jennifer Saddy
00:06:30
2. S4:02 – Tell Me Why: “You should be excited about this” — Vasu Raja
00:11:38
1. S4:01 – Tell Me Why: “We’ve set a goal of reaching net-zero emissions by 2050” — Jill Blickstein
00:06:51
10. S3E10 - Tell Me Why: “We made improvements not just for American, but for the industry as a whole.”
00:08:35
6. S3:E6 - Tell Me Why: “It’s a real partnership across so many different groups.” — Jessica Tyler
00:06:01
5. S3E5 - “That’s the key to stopping the spread. It’s the multiple layers.” — David Seymour
00:08:53
3. S3E03 — “Our partnerships are about growing our airline” — Vasu Raja
00:10:16
2. S3:E02 — “It’s a day of celebration” — Brady Byrnes
00:07:20
1. S3:E01 — “Alaska has a really, really great network fit with us” — Vasu Raja
00:07:31
32. S2:E32 — “Miles do change people’s lives” — Brian Kelly, The Points Guy
00:10:53
31. S2:E31 — “Every day is an opportunity” — Ralph Lopez
00:09:17
30. S2:E30 — “These aircraft all do have other lives” — Scott Stark
00:06:32
29. S2:E29 —“Even more choice than before” — Adrienne Schneider
00:06:53
28. S2:E28 — “Mental health affects all of us” — Neisha Strambler-Butler
00:07:18
27. S2:E27 — “There’s a lot to be proud of with this program” — Brady Byrnes
00:05:26
26. S2:E26 — “There’s new technology that assures us of a better fit”
00:07:31
25. S2:E25 — “Your new payroll system” — Margaret Dobberstein and Sam Liyanage
00:06:24
24. S2:E24 — “Incredibly honored to be here” — Cameron Row and Brian Kilian
00:04:53
23. S2:E23 – “The more we can perfect communication, the better the results.” — Jim Butler
00:08:20
22. S2:E22 – “Regional and mainline, we want to win” — Glenda Rivera
00:06:58
21. S2:E21 – “We're going to really, really succeed over the long run” — Vasu Raja
00:12:50
20. S2:20 – Tell Me Why: “More things to come in our long-haul system” — Vasu Raja
00:06:51
19. S2:E19 – “It’s all about transparency, visibility and collaboration”
00:05:53
18. S2:E18 – "The people in Philadelphia truly have a winning attitude" — Jim Moses
00:05:55
17. S2:E17 – “Creating a consistent experience connecting through CLT” — Jeannie Driscoll
00:05:39
16. S2:E16 – “A lighter aircraft and the capability to fly farther” — Robert Isom
00:06:41
15. S2:E15 – “Supporting team members in being their authentic self”
00:08:22
14. S2:E14 – “A place people can be proud of” — Tim Skipworth
00:06:06
12. S2:E12 – “Elevating the customer experience during irregular operations” — Dalia Aho
00:06:53
11. S2:E11 – “Participate, get involved” — Don Casey and Anna Tai
00:09:15
10. S2:E10 – “All need to come together to make each turn work” — Dale Salisbury
00:07:54
9. S2:E9 – “We should all be excited about the A321neo” — Kurt Stache
00:07:20
8. S2:E8 – “One of the fastest growing airports in the country” – Dec Lee
00:05:32
7. S2:E7 – “More meaningful and profitable growth from DFW” – Cedric Rockamore and Jose Velez Rubio
00:11:40
6. S2:E6 – “We uplift each other” — Deborah Hecker, Beth Powell and Brenda Robinson
00:08:27
5. S2:E5 – “We need to execute flawlessly for our team and our customers.” - Devon May
00:06:38
4. S2:E4 - "Making Sure The Environment Is Safe For All Of Our Team Members" - David Seymour
00:04:56
3. S2:E3 – “Repeatable activities that we can do consistently”
00:05:22
2. S2:E2 – “Dream big, dream loud”
00:10:44
1. S2:E1 – "Gaining Alignment On Reliability" – Robert Isom
00:07:30