➡️ Summary ➡️
Kristian Jørgensen shares the journey of building Go Elephant, an adoption intelligence tool for Salesforce, from initial customer interviews to product launch and growth strategies. Learn how validation, lean development, and customer insights drive successful SaaS product development.
➡️ Guest ➡️
Kristian Jørgensen https://www.linkedin.com/in/kristianjorgensen/
GoElephant https://www.goelephant.app/
➡️ Takeaways ➡️
Conduct customer interviews before building your MVP
Validate your problem with surveys and interviews
Keep your MVP simple and focused on core learning
Engage early customers for feedback and iteration
Use tiered pricing based on user volume
➡️ Youtube ➡️
Watch this episode on our Youtube channel
➡️ Keywords ➡️
Salesforce, adoption, SaaS, product management, startup, customer validation, product development, adoption intelligence, go-to-market, early-stage SaaS
➡️ Hashtags ➡️
#salesforce #isv #appexchange #adoption #validation
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Today I'm happy to be joined by Kristian Jorgensen of Go Elephant. Welcome to Appsembly Line, Kristian.
Kristian Margaryan Jorgensen (:Good to be here Scott.
Scott Covert (:I'm really looking forward to chatting with you more about your path. I know you've been in the ecosystem a long time. You've been a consultant. You were founder and group leader of an architect group. I believe you wrote a handbook on Salesforce implementation. You lead your own ⁓ webinar podcast series ⁓ on Salesforce as well. Been an author at Salesforce Ben, but of course what we're
going to be discussing today is ⁓ your latest and greatest project, Go Elephant, for adoption intelligence for Salesforce.
Kristian Margaryan Jorgensen (:Sounds good, you got it right. ⁓
Scott Covert (:So maybe we could just start with ⁓ how you kind of got into the ecosystem and how that eventually led to the idea for Go Elephant.
Kristian Margaryan Jorgensen (:Yeah, absolutely. So the way I got started was as I guess an accidental business operations person who became part of this CRM implementation. And we called it something else, but it was Salesforce. ⁓ So it was, ⁓ gosh, I don't know, years ago or something like that. ⁓ And I was on the business side.
doing business analytics. ⁓ So supporting the business in understanding how it's going so they could make better decisions. ⁓ And then I worked at another company that was implementing Salesforce, Hollister, an American medtech company. ⁓ And then I went to the dark side of consulting and was more on the delivery side and had a ton of fun there. So it was from the
from the client side, if you will, in those terms, the first couple of years before I even got to see set up and all of that good stuff. Yeah.
Scott Covert (:fun. So okay, tell us about about Go Elephant. What problem specifically is the application solving and who are you targeting ⁓ and so on?
Kristian Margaryan Jorgensen (:Yeah.
So it is quite a bombastic problem and space that we're attacking because it's not particular to any one kind of industry. It's more about as a company grows or is of a particular size, they start to encounter this problem of not being able to know how their users actually feel about using the tool that is supposed to help them do their job.
Right. It's a that is essentially what Salesforce is at least for like sales and service people. It's supposed to be a productivity enhancement tool. And then there's a bunch of other stuff Salesforce does too. Right. ⁓ And that is something I saw firsthand both when I was implementing and using Salesforce, but also in consulting a lot of times if
There hadn't been enough attention paid to the user experience or tracking user adoption, how the business is actually using Salesforce. Eventually it kind of fades out and there is this scary myth or re-implementation that are notorious and not just for Salesforce, but for IT projects in general. ⁓ So it's really that problem of lack of insight into how is the system actually used and
How does the organization feel about using all the different processes that they can use Salesforce for?
Scott Covert (:Yeah, I think that's a common thing that anyone who's dabbled in the dark side like yourself and consulting has seen issues where there weren't enough ⁓ stakeholder representation of the actual end users. And it was only folks in the C-suite ⁓ handing down requirements from on high. And then when it comes time for go live, it's crickets because the end users don't like it or it doesn't actually meet their needs or their workflow or.
what have you. I know even in small, small, ⁓ customizations to Salesforce, it's a problem, ⁓ to get adoption. So it makes sense that you step back and make you got to Salesforce itself is obviously a big investment, right? So people want to make sure that they're getting adoption, ⁓ at a high level of the tool in general.
Kristian Margaryan Jorgensen (:Absolutely right, because what else are we getting from this big investment?
Scott Covert (:Yeah, exactly. ⁓ And so it sounds like a pretty horizontal product. Are you specifically targeting an individual customer profile or persona or a specific industry that ⁓ you've seen pop up in a lot of prospects?
Kristian Margaryan Jorgensen (:So it's more on the type of person or role within the company. And this is something we've learned ⁓ over the last two years ⁓ of working with Go Elephant and customers. And that is the magic formula for getting value from Go Elephant is that you have someone who is more on the, let's say, product management side. ⁓ So a Salesforce product owner or business application owner.
There are many different names for people who have that responsibility. But then also someone who is responsible for change management or enablement or adoption, they're also called different things, but essentially they're driving the enablement and they really care about that what they do will have the biggest impact. So they need the visibility to see, okay, what teams and users are struggling, have low adoption or not satisfied.
And that's a key thing that we provide alongside also the feedback on the different processes which can feed into, ⁓ okay, what continuous improvement efforts should we prioritize? Because one thing is there are so many ideas of new capabilities we could do, but let's make sure the existing ones are well received.
Scott Covert (:Mm-hmm. Makes sense. So, okay, so you've learned that you need to find like an internal champion, right, at these companies to be advocating for Go Elephant and the product. How have you and the team been going about finding these champions? I mean, you mentioned yourself that they go by a lot of different names. So I would imagine it's a little bit difficult to just run a LinkedIn filter on one specific job title.
Kristian Margaryan Jorgensen (:Yeah, sure. mean, it, you're zooming forward to the present, which is, ⁓ which I get, but if it's okay, I'd like to talk a bit about how we actually went about starting, ⁓ GoElephant. Yeah. ⁓ so you mentioned I was writing, ⁓ the book, the Salesforce end-to-end implementation handbook. And I like to put in different tips on different tools that companies could use, ⁓ at different
Scott Covert (:Sure, that'd be great.
Kristian Margaryan Jorgensen (:stages of their journey, like DevOps tools or adoption tracking tools. But when I got there, I could only find Salesforce labs, adoption dashboards, which I think is fine for like a local team or a smaller company. ⁓ But it doesn't really hit the nail for enterprise companies or midsize companies where they need a little bit more intelligence around adoption.
Scott Covert (:you
Kristian Margaryan Jorgensen (:So that's where the seed was planted. ⁓ And I'm a big fan of product management and the principles in there. So that's how we went about it. we didn't start with Build. We started with a survey, the State of Adoption Survey. ⁓ That was a LinkedIn post and invited different people to participate in it. ⁓ So that was the first sort of early validation that, OK, companies
do believe adoption is important, of course, but very few feel Salesforce is well adopted across teams in their organization. And they don't feel they have a good tool for measuring the level of adoption. So that was the bits that got us started. And then I did, I don't know, 20 or 30 interviews after that with mainly product owners, but also some change managers.
And that's how the hypothesis is that, okay, it is these people that care most and desperately need a tool to focus their efforts.
Scott Covert (:Wow, love it. So, you know, I've talked to a lot of different founders and I, that is, think the ideal path. You have an idea, you don't just pick up your keyboard and start clacking away to build you before you validated and had some, ⁓ some customer interviews or some prospect interviews, but honestly, very few actually have the patience to do it. And the, so I applaud, ⁓ I applaud that you guys actually took the time to make sure.
that it was a real problem in this space and one that folks were willing to pay for to fix. So you said you went through 30 different interviews with folks?
Kristian Margaryan Jorgensen (:Yeah, through that progression, we went from just asking broad open questions. And then in the second interviews to show ugly marks of, okay, we've established that it's a problem with this lack of visibility into adoption across the organization. Then I showed a
an ugly spreadsheet with different teams and some scores so they could see, these teams in your organization have low, these have ⁓ high adoption. Would this be helpful compared to what you have now with, okay, these users have not logged in the last 30 days? How helpful is that, right? ⁓ And yeah, so that's how we got started before we even started to build anything. But obviously that...
feedback on the ugly mocks drove what would become the MVP, the early version of Go Elephant.
Scott Covert (:Very cool. And these early interviews, how were you positioning yourselves when you would request these meetings? mean, at this point, it sounds like you didn't even have mock-ups then on the first round of interviews. So you were just reaching out saying what, that you're interested in the space? Or did you say that you're going to build something?
Because I know some folks kind of shut down when they feel like this is a sales pitch, right?
Kristian Margaryan Jorgensen (:Yeah, I think so what we did ⁓ was in the survey that we did, at the end we left an email field. ⁓ If you'd like to receive the report, put in your email field and we'll send you the results. ⁓ So I did that, ⁓ sent it and then I also said to the ones that had responded with the email, if you're interested, ⁓
Scott Covert (:Mm.
Kristian Margaryan Jorgensen (:I'd love to pick your brain on this topic a bit more, because we're thinking of potentially solving it. And this is next to my job, the full-time job I had at the time before starting Go Elephant. So this was a side investigative project, you could say, at the time.
Scott Covert (:Very cool. When you describe it like that, it doesn't sound like rocket science. But again, a lot of folks aren't doing this before they just immediately want to run to the lab and tinker. ⁓ So it's good to have that of discipline. But you were going to say, I'm sorry.
Kristian Margaryan Jorgensen (:And.
No, no, I was just gonna say I get that fear that some people could have for, will I be perceived as selling? But I think if you're genuine, genuine in that, okay, this is a problem that you see, you found found some other people who feel the same problem, because that's what the results validate. They'd also want help solving it, if it's a real problem for them that they haven't been able to solve ⁓ before, for whatever reason, right? So
Scott Covert (:Mm-hmm.
Kristian Margaryan Jorgensen (:think if you just tell yourself, I'm doing this because eventually I want to help them overcome the problem they have. That takes away a lot of the resistance internally, but you have to tell yourself over and over.
Scott Covert (:Right, yeah, it's not, you're not pushing a clunker car like ⁓ the stereotype of a used car salesman, right? If you're building something that they actually need or trying to actually offer value to them, so.
Very cool. Okay, so you've had these customer interviews. You validated that's a real problem. How did you begin ⁓ actually then building? You got the go ahead. I know you mentioned some ugly mockups, but now you've gotten the go ahead on kind of an early stage what the MVP is going to look like. How'd you move forward from there?
Kristian Margaryan Jorgensen (:Yeah. And that was definitely something tricky because at that point you're finishing some of those interviews and you say, okay, we're thinking that we're going to do something to solve this. Then you have to kind of keep them warm while you do the development phase and you don't know when you're going to be approved on the app exchange and how will the first version actually behave when it's in a big org and not in a sandbox or testing work and all of that.
Scott Covert (:Hmm.
Kristian Margaryan Jorgensen (:So that was some interesting, those were the biggest problems we had at the time. Now we're way past that, of course. ⁓ But yeah, so we were approved in nine days ⁓ from the security review. ⁓ And I remember this was end of June, ⁓ two years ago almost. And we expected it would be at least four or six weeks. So.
Scott Covert (:wow.
Kristian Margaryan Jorgensen (:My co-founder, Tony and myself, we were getting ready to go on a bit of a holiday because we knew there was going to be a lot of work ahead as soon as we got approved or if we didn't get approved. But we got approved and then, okay, we had to rally up those companies that we had been talking to and say, hey, it's actually here now. Is anyone not on holiday? Because European summers and whatnot. Yeah. And then.
It just went from there. I think August or September, we had the first installation and a couple of months later we had the first customers and yeah, then it just went from there.
Scott Covert (:Very cool.
But please don't tell me that this means you and your co-founder canceled your summer vacation because the security review came back so fast.
Kristian Margaryan Jorgensen (:⁓ So we didn't cancel, but we probably worked a bit more than we were planning to because it was ⁓ a gift that we could move our timelines that we had set up ⁓ forward. And step on the go to market.
Scott Covert (:Cool.
So obviously, at a certain level of enterprise, ⁓ admins understandably don't want to or really even can't touch a managed package that hasn't gone through security review. But I'm curious, did you do any beta testing even prior to the ⁓ official security review approval?
Kristian Margaryan Jorgensen (:Not with customers, no. ⁓ But what we did do was with the first few customers, we said, OK, we think we should go in a sandbox and see how the app behaves. ⁓ And we did get some learnings, and there were some things wrong. But it was in the sandbox environment, so it was OK. And we had a pretty close relationship with those early companies, and still do. ⁓
They were okay and then we went back and fixed it and then went to production.
Scott Covert (:Nice. And are these all these organizations, these early customers and prospects, they all originally folks that filled out that survey, that very first survey on LinkedIn? Is that how you came across them or were they folks who were in your network?
Kristian Margaryan Jorgensen (:Yes, ⁓ one of them was, two of them weren't. They were from my network, you could say.
Scott Covert (:Very cool. ⁓ And so back then it's just you and your co-founder ⁓ working on this. ⁓ Could you give listeners a sense of the size of Go Elephant today?
Kristian Margaryan Jorgensen (:Yeah, so today we're past that early stage. we have customers, enterprise customers ranging from 900 to 2,000 plus users, ⁓ or so pretty hefty size orgs. ⁓ We are still Tony and myself. We do have a PDO. That's a product development outsourcer, so a consultancy that specializes in app exchange app development.
⁓ We use them from time to time for ⁓ if we need extra capacity on a special thing that we're doing. But other than that, it's all Tony. I have to say accolades to Tony for just killing it on the product development side.
Scott Covert (:Nice, big props to Tony then. That's very cool. I love ⁓ companies like Go Elephant, too, where ⁓ it feels like just a few years ago, ⁓ being smaller was seen as a weakness, but now it's seen as a strength. How far can you go with keeping lean is actually more a flex these days, I would say. So I love hearing stories about companies that are accomplishing so much and servicing large.
Kristian Margaryan Jorgensen (:Yes.
Scott Covert (:large organizations like you guys seem to be doing. ⁓ Is your pricing ⁓ by the flat fee for the org? Are you doing it per user pricing or how are you managing that?
Kristian Margaryan Jorgensen (:Yeah, so we have user tiers. So if you're below 100 users in the org, then it's one price, and then increments up to 1,000 and different buckets after that. Essentially, the price per user drops pretty fast as it goes up in volume. Our pricing is transparent.
It's on our website, so you can input the number of users in the org and it'll show what's the price for Pro and Premium.
Scott Covert (:Gotcha, I love that. And that makes a lot of sense ⁓ for a product like yours that with the value add increases exponentially as the org increases, right? So it makes sense to kind of peg it. I know you mentioned that it's tiers, so it's kind of like bands rather than literally down to the exact user count, but essentially pegging it to the user count makes a lot of sense.
Kristian Margaryan Jorgensen (:Yeah, we and as all startups, we thought a lot about this and tweaked the model and so on. ⁓ So it's the end of last year is when we implemented this to be effective January 1st. And then this is what we're going to market with. And yeah.
Scott Covert (:Did you have any customers that when you were running these experiments, needed to change their pricing on?
Kristian Margaryan Jorgensen (:that we needed to change the pricing.
Scott Covert (:Well, you said you've kind of revamped this model as of 2026, right? So were there any folks you had to send an email out to ⁓ notifying them of the pricing change or are you just keeping them on your old legacy pricing?
Kristian Margaryan Jorgensen (:⁓
Yeah, so our existing customers all go to premium ⁓ subscription plan with the most comprehensive suite where they also get process experience feedback now. And they will stay at their current pricing or go down if the new pricing model is lower than what they were paying before. ⁓ Yeah, yeah, absolutely. I mean, we love new customers, but we...
Scott Covert (:⁓ so it's a win-win for them.
Kristian Margaryan Jorgensen (:definitely cherish our first and early customers. yeah, think the only thing we did was, ⁓ now that you ask, ⁓ was we had one customer where they were like, okay, we'll do a quarterly contract to start because there was some particular thing Go Elephant couldn't do at the time. ⁓ Essentially, they weren't using the role hierarchy. And that is something at the time Go Elephant was using to show this is how adoption compares.
Scott Covert (:Hmm.
Hmm.
Kristian Margaryan Jorgensen (:across your organization. But if you're not using the role hierarchy, then there's nothing to compare against. So we needed to make it possible to compare with other parameters. So we did that and then they switched to the annual plan.
Scott Covert (:Well, that can be, honestly, that can be a great thing on both sides because in the end, the customer gets what they want, but also you get given explicit instructions for your roadmap, right? If you do this, then sign us up right away. So that's a lot nicer than ⁓ a prospect that goes silent and you never know why.
Kristian Margaryan Jorgensen (:Yeah.
Yep.
Yeah, yeah, absolutely.
Scott Covert (:But of course, that does happen from time to time. ⁓ But OK, so ⁓ very cool. ⁓ So you've got your new pricing now in 2026. We talked earlier about kind of started getting into Lead Gen, and now I'd like to revisit that. So what channel specifically would you say are working well for you? Are you still leveraging LinkedIn a lot ⁓ to introduce folks to Go Elephant?
Kristian Margaryan Jorgensen (:Yeah, so we, there are so many different channels, as they're called that you could use, but when you're small and lean, you have to double down. So yeah, we do outbound outreach. And then we do a little bit of sharing our thoughts on the market and thought leadership as it's called, sharing our perspectives on different current events and
how to get value from Salesforce investments and driving modern product management and adoption.
Scott Covert (:Very cool. so what, so you said you're engaging a lot of thought leadership. are you ⁓ jumping in and kind of ⁓ name dropping Go Elephant where you can in these posts, or are you kind of staying silent and almost doing some more quiet selling of letting, just letting folks know that you're an expert in this space and hopefully then they'll see on your profile that you actually have an app and
Because it's a balancing act, right? I mean, you don't want to be straight up pitching all the time in your posts. I'm curious how you balance that.
Kristian Margaryan Jorgensen (:Yeah.
Yeah, so I think it depends on what post it is. Because if you're trying to share, let's say some framework that you believe in or that you've invented or something, if the purpose of that is ⁓ education or sharing knowledge, it shouldn't end with thanks for reading, now go buy my thing. ⁓ So
Maybe there are different schools of thought on this, but I think it's important to separate that. then every now and then you can be a bit more forward and say, Hey, something new changed, or so many people are surprised when we say it's only 10 minutes to install Go Elephant because all other digital adoption platforms take weeks or months to install. Here's the link, right? But then you're intentional and upfront about it.
I think integrity is really scarce these days. So as long as you are that, it's appreciated.
Scott Covert (:Very cool, interesting. Okay, and you mentioned earlier how ⁓ you did leverage, least for MVP, a PDO. And you did spell out that's a product development outsourcer. ⁓ But maybe if you wouldn't mind expanding a little bit on that relationship, ⁓ because I think there are probably a lot of ISV founders out there that ⁓ maybe could...
could benefit from ⁓ contracting with a PDO if they perhaps haven't been building on Salesforce as long as you have.
Kristian Margaryan Jorgensen (:Yeah. So it was an interesting experience in a good way, meaning, so Tony, my co-founder, CTO, ⁓ 15 years in Salesforce, awesome developer and architect and technical reviewer of my book. so he had super much experience. So the reason we engaged with the PDO
was to have extra capacity. architected, designed everything. ⁓ But then we needed someone who also had that flair of, what is special about AppExchange apps compared to a basic Salesforce app that you would do for sales or customer service? ⁓ And that's where we got a lot of value at from working with the PDO. ⁓ But it was still Tony who did the.
96 % of the work and architecting and designing and even now that's what he excels at.
Scott Covert (:Very cool. I mean, that makes a lot of sense. And kudos to you guys for having the humility to realize that even vast amounts of experience doesn't give you more than 24 hours in a day to work with. So and it sounds like you and Tony in the early days, Go Elephant was a nights and weekends kind of thing. If I'm reading between the lines, right?
Kristian Margaryan Jorgensen (:Exactly, yeah.
Yeah, it was because it was parallel from the survey and early customer interviews, product discovery, ⁓ to some angel stage fundraising. That was all in parallel with some other things we were doing before we went to full time. ⁓ yeah, and then it's still sometimes in evenings and weekends project, but in addition to week during the day, yeah, at the moment.
Scott Covert (:Mm-hmm.
So I didn't, ⁓ I love hearing about this because more and more of your story, as you share more and more your story and get more and more interested. So ⁓ I didn't realize that you had gone through an angel stage ⁓ fundraising round. ⁓ Could you share more about what that experience was like and, ⁓ you know, maybe even timelines because some folks ⁓ don't know when is the right time to go seek that, you know, before or after MVP. ⁓
before or after paying customers or beta testers, right? Maybe you could frame it not just to the calendar, but also where things were in terms of the development of the application.
Kristian Margaryan Jorgensen (:Yeah, gosh, there's going to be a lot of it depends here, but hope that's okay. So we basically knew we had spoken to people at big companies that said, okay, if you have something that works, ⁓ we'll try it out. Right. ⁓ And I think the higher up you get on the evidence ⁓ scale of ⁓
Scott Covert (:Mm.
Kristian Margaryan Jorgensen (:there is market interest or demand for something. ⁓ The more intriguing that is to investors or angel investors, right? ⁓ I think if you can build it yourself in a short amount of time, maybe then you don't need ⁓ investors early on. So don't even worry about it, right? You can always try and get investments later.
once you get more proof. ⁓ Yeah, it took us about three months from when we did the first outreach to network again. ⁓ It all came from from people we know. So we have five, five angel investors.
Scott Covert (:Very cool. did you, so you had kind of some buzz that or some, you could point to the survey as well as or the LinkedIn survey poll as well as these customer interviews that you were doing, right? That you could point to in these meetings with possible ⁓ investors.
Kristian Margaryan Jorgensen (:Yeah,
yeah, absolutely. then a rough market sizing, Salesforce has 150,000 customers. They probably have to be of a certain size ⁓ before they really experience a problem. At least, let's say 200 Salesforce users, that's still 70,000 companies or something like that. ⁓ And how much do they experience a problem?
Scott Covert (:Mm-hmm.
Kristian Margaryan Jorgensen (:translates into what it's worth for them to solve it. And yeah.
Scott Covert (:And did you have anything beyond the customer interviews? I'm curious. Some folks say the gold standard is like a letter of intent. But ⁓ I don't know ⁓ how common it is to get those these days, something actually in writing.
Kristian Margaryan Jorgensen (:We didn't. Maybe other companies do it differently. We didn't get there. ⁓ No.
Scott Covert (:Yeah. Cool. And what about the application itself? At this point, is it still the ugly mock-up stage as you coined it earlier? Or had you actually started building something?
Kristian Margaryan Jorgensen (:You
at that stage or how do mean?
Scott Covert (:When you were meeting with possible investors, did you just have the idea of the application that you would build should they invest or had you already started doing a little bit of building that you could almost do a vaporware demo?
Kristian Margaryan Jorgensen (:Yeah.
Yeah.
Yeah, definitely we didn't have a working application in Salesforce or anything like that. ⁓ But we did have a little bit more refined mock-up. ⁓ We hadn't started building yet, but definitely Tony was full on ⁓ architecting and data modeling and how are we going to come around whatever challenges we may face.
Scott Covert (:Very cool. Okay. ⁓ I want to turn to a topic that you've probably never heard about this before, that's okay. like to, on this podcast, we like to talk about new things and educate folks and topics they might not already be aware of, such as AI. I know you've never heard anything about that before, right, Kristian?
Kristian Margaryan Jorgensen (:⁓ That's adoption
intelligence, is that right?
Scott Covert (:When it comes to Go Elephant, that's true. It would be adoption intelligence, wouldn't it? But I'm curious how, you know, obviously Salesforce has been pushing so hard, Agent Force. There's this kind of growing talk of more and more enterprises becoming agentic and perhaps physical head count, either growing at a slower clip or perhaps even shrinking.
And with an application, you know, that's, that's tied directly to headcount. I'm curious the, how you're envisioning Goelf in the future. Personally, I think that ⁓ although it sounds a little odd, whether it's a, whether it's a human or it's an agent, adoption is adoption. it needs to, you know, the Salesforce needs to be ⁓ leveraged, whether it's by a human or an AI agent. It's still important, but I'm curious if how you're envisioning helping folks see adoption.
beyond just an actual user.
Kristian Margaryan Jorgensen (:Yeah.
Yeah. ⁓ so I think, ⁓ the first thing is not to bug it AI or agent force into one big thing, ⁓ cause it, it, it can serve in that in various different use cases. So let's say number one, where there is no human in the loop at all, let's say, and like Salesforce help, ⁓ on agent force there, right. It's only if.
the agent force for Salesforce help cannot help answer your questions that you are transferred to. I don't know if you're transferred to a human. ⁓ Probably are, right? ⁓ In that case, if the agent force and AI has this human in the loop, Then you need great user adoption. Otherwise it's a crappy customer experience if there is no one to be transferred to.
Scott Covert (:eventually.
Kristian Margaryan Jorgensen (:So that's one use case, right? The other is when AI is a summary of something or a recommendation of something, ⁓ which is there are so many use cases for that. So many opportunities to improve users experience in Salesforce with AI. So I'm a big fan of those. But to get value and return on investment on those AI investments, you need the users to be in Salesforce. ⁓
to have great user adoption and to trust whatever is coming out. So I think you won't have users going away 100 % at least maybe in a thousand years, right? But I think in the near future medium term, it's going to be humans with agents drive customer success together, which was Salesforce's original AI mantra, right?
Scott Covert (:Right, right, better together I think is definitely, hopefully the future we're marching toward. So, okay, you know, now ⁓ Go Elephants got some traction ⁓ and you have early customers, you you're on a great forward trajectory. I'm curious though, ⁓ if you could share some advice with anyone.
⁓ kind of in the early days. Anyone who's still in their ugly mock-up stage, ⁓ do you have any major lessons that you and Tony learned that you could share with others before we wrap?
Kristian Margaryan Jorgensen (:Mm-hmm. Yeah.
Yeah, I think ⁓ when you think you've done enough early product discovery or user research, ⁓ you're halfway there. ⁓ We could have done a ton more ⁓ and avoided some problems or known some things would be really important later on. ⁓ So we've rebuilt GoElephant a few times, ⁓ even in those two years. So the core...
Principle is still the same, but ⁓ the number of things that we've changed and modified as we've learned from customers is pretty big. ⁓ So it's just shifting left also matters, of course, to early product discovery. ⁓ So when you think you've enough and asked enough people, double it. ⁓
Scott Covert (:I love that. is difficult, isn't it, to know when, you know, there's a way to hide, whether you're hiding in the terminal and just working on the product and hiding from actually talking to customers, putting your baby out there and getting told ⁓ that it has room for improvement. There's also, you can get into analysis paralysis, right, and be hiding in the customer interviews.
for so long that you never get anything done. So it can be difficult to know when you're ready to move forward. But I like this adage of just when you think you're just about there, double it and then you can move on.
Kristian Margaryan Jorgensen (:Yeah.
Yeah, maybe not entirely double, but you get the idea. And then I think the other big thing is whatever feature set you think you need in your earliest version, beta version, MVP, whatever you call it, ⁓ cut it in half or a third, because what is the one thing you want to validate and learn with that version?
Scott Covert (:Yeah.
Kristian Margaryan Jorgensen (:And that's how you should look at it. You shouldn't think, okay, this is a version that's ⁓ impress the whole world and get us tons of customers early. It's okay from the early beta testers companies, what is it specifically we wanna learn and validate? ⁓ And when you ask it that way, okay, then all the other fancy UX and what have you can go away. You don't need it. ⁓
We packed our MVP too much, even though that is something we had preached to the ecosystem in Salesforce programs in general. But we, yeah, what do they say about the shoemaker and his shoes? Right.
Scott Covert (:It's easy to do.
Yeah, The cobbler's children have no shoes, I think, on their feet, right? Yeah. That's funny. That's good advice, too. I appreciate you coming on today and sharing these words of wisdom. ⁓ If anybody is dealing with ⁓ an adoption issue in Salesforce, ⁓ how can they get in touch with you or Go Elephant to learn more?
Kristian Margaryan Jorgensen (:That's it. Yeah.
Yeah, LinkedIn is where we hang out most or go to GoElephant.app ⁓ and book a demo.
Scott Covert (:Awesome. Well, Kristian, thank you so much for coming on. Best of luck to you and the Go Elephant team, and we'll chat soon.
Kristian Margaryan Jorgensen (:Sounds good. Thank you so much, Bye.
Scott Covert (:Cheers, bye.