In this episode of Claim Hunters, your host Chris Tidball speaks with Hope Remetta, Director of Claims at Berkley Industrial Comp.
Hope explains her team's focus on high-severity workers' compensation claims, including fatalities, amputations, and traumatic brain injuries, involving highly skilled workers in hazardous industries. She highlights Berkley's flexible, creative approach to claims management, sharing a notable amputation case where specialized prosthetic care helped an injured worker return to work. Hope also discusses fraud challenges, third-party recoveries, and her accidental career path from aspiring speech pathologist to 21-year claims industry veteran, starting at Liberty Mutual before joining Berkley.
59 - Fraud, Recovery, and Hope: Behind the Scenes of High Hazard Workers’ Compensation with Hope Remetta
00:13:22
58 - Cracking the Montana Litigation Code: AI, Guidelines, and Tax-Free Cars with Brandon Shannon
00:15:50
57 - AI vs. Adjusters: Partnering for Faster, Smarter Claims Processing with Bryan Guin
00:18:22
56 - Inside Workers’ Compensation Claims: A Director’s View on Litigation and Investigations with Michelle Punturi
00:13:51
55 - Exploring the Evolution of Negotiation in Liability Claims and the Role of AI Training with Steve Ellis
00:25:01
54 - The Human Touch in a High-Tech World: Risk Management Strategies in Modern Transportation with Carly Eastwood
00:21:34
53 - The Greatest Growth Story in Insurance: RISE’s Journey to 9,000 Members Across 12 Countries with Amy Cooper
00:10:57
52 - The Alliance Effect: How CLM is Uniting the Defense Bar Against a Changing Legal Landscape with Susan Wisbey-Smith
00:17:33
51 - Avoiding Subro Turbulence: How to Spot and Capture High-Value Claims Opportunities with SubroIQ's Matt Freiman and Eric Ashley
00:22:16
50 - Mastering Subrogation: Three Essential Steps to Winning Claims with Ashton Kirsch and Chris Tidball
00:50:31
49 - Insurers vs. Plaintiff Attorneys: Why Collaboration is Key to Staying Competitive with ClaimConnectIQ's Jeanette Hernandez
00:22:35
48 - Training Tomorrow's Adjusters: The Importance of Mentorship in the Claims Industry with Gallagher Bassett's Gary Leonard
00:19:15
47 - Turning Shopping Centers into Living Spaces: A New Approach to Housing with Collins + Collins' Howard Franco Jr., Esq.
00:08:26
46 - Unpacking the Complexities of Bad Faith Claims: What You Need to Know with Erin Erickson and Paul Tranel
00:15:43
45 - From Legal Briefs to Insurance Claims: A Journey of Unexpected Twists with Golden Bear Insurance Company's Alexandra Santo
00:07:56
44 - Building Codes and Catastrophes: What Every Homeowner Should Know with Markel Group's Phyllis Modlin
00:09:11
43 - Fighting Back Against Fraud: Strategies for Insurers and Consumers Alike with Metro Claims & Risk Mgmt's Dwight Geddes
00:15:04
42 - The Human Factor: How Employee Mistakes Lead to Cyber Incidents with Gallagher Bassett's Christa Johnson
00:14:26
41 - Medical Inflation and Litigation: The Hidden Costs of Vacation Ownership with Marriott Vacations Worldwide's Angela Cabado
00:13:16
40 - Leading the Way: How Mentorship Fuels Growth in the Insurance Industry with Rising Insurance Star Executives' Amy Cooper
00:17:02
39 - Claiming Integrity: A Consultant’s Guide to Staying Honest in the Process with Suite 200 Solutions' Lawrence Beemer
00:18:07
38 - The Insurance Equation: Balancing Claims, Coverage, and Consumer Expectation with CLM Alliance's Susan Wisbey-Smith
00:16:57
37 - Crack the Case Early: How Prompt Investigations Maximize Claim Outcomes with Tyson & Mendes' Sitar Bhatt
00:18:55
36 - The Unseen Risks of Winning: How Social Media Can Impact Legal Outcomes with Hawkins Parnell & Young's Elaine Fresch
00:16:50
35 - Exploring Claims, Employee Benefits, and Timeshare Innovations with Marriott Vacations Worldwide's Cade Williams
00:09:08
34 - Insurance in the Face of Chaos: Adapting to Natural Disasters and Litigation Shifts with Great American Insurance Group's Ronald Morrison
00:16:37
33 - Navigating the Maze: Understanding Strict Liability and Fraud in NYC Construction Claims with Kahana Feld's Jeff Miragliotta
00:11:21
32 - How Can Effective Premium Collections Transform the Insurance Industry? with Brown & Joseph's Joe Falletti
00:21:19
31 - Unmasking the Hidden World of Insurance Fraud: What You Didn't Know with Richard Wickliffe, Fraud SME and Author
00:25:41
30 - Exploring the Future of Claims Management: AI, Efficiency, and Customer Experience with Sapiens' Gayle Herbkersman
00:17:20
29 - Understanding the Impact of Nuclear Verdicts on the Insurance Market with Vernis & Bowling's Ian Matthes
00:16:33
28 - Navigating the Changing Landscape of Insurance Defense with Suite 200 Solutions' Taylor Smith
00:10:15
27 - Unveiling the Complexities of Insurance Defense and Fraud Preventing with Wood Smith Henning & Berman's Frances OMeara
00:14:47
26 - Transforming Insurance Claims Management with Innovative Negotiation Strategies with Cruser & Mitchell's Bill Mitchell
00:18:24
25 - Unleashing the Power of Negotiation: Insights from Insurance and Legal Experts with SECURA Insurance Companies and DunbarMonroe's Taylor Rawal and Chris Dunnells
00:10:06
24 - Innovating Claims Handling: Navigating Legislative Changes and Trial Lawyer Tactics with First Acceptance Insurance's Sarannah McMurtry
00:16:10
23 - Unveiling the Truth: Exploring Fraud and Recurring Injuries in Insurance Claims with Gerber Ciano Kelly Brady LLP's Kelly Petter
00:09:10
22 - Streamlining Insurance Claim Adjustments: The Impact of Digital Owl with DigitalOwl's Sean Allen
00:09:00
21 - Navigating Change and Championing Diversity with Marsh & McLennan Agency's Angela Lee
00:13:33
20 - The Impact of Increasing Insurance Limits on Owner-Operator Truck Drivers with OOIDA's James Luce
00:10:44
19 - The Bottom Line Impact: Recovering Missed Third-Party Deductibles in Commercial Insurance with Paragon's Sean Garret
00:08:47
18 - Unveiling the Power of Relationships in the Insurance Industry with CLM Alliance's Ronna Ruppelt
00:10:05
17 - Unveiling the Untold Stories of Insurance with Gallagher Bassett's Caryn Siebert
00:11:41
16 - The Most Customer-Friendly Appliance Protection Program in the US with Domestic & General Group's Gayle Terry
00:13:53
15 - Navigating the Complex World of Claims and Litigation with CLM Alliance's Ronna Ruppelt
00:22:43
14 - From Accidents to Millions: The Twisted Path of Unethical Insurance Claims with Tim Nee
00:21:25
13 - Staying at a Good Pace with Obie Insurance's Matt Sutika
00:21:25
12 - Gaining the Knowledge to Advance with Bluefire Insurance's Ty Anderson
00:28:09
11 - The Value of Subrogation with MWL Law's Gary Wickert
00:27:02
10 - Communicating the Everchanging Marketplace with WTW's Teresa Carmody
00:19:16
9 - Medical Claims with Authentic 4D's Jorey Chernett
00:26:57
8 - Consumer Sentiment with Liberty Mutual Insurance's Mike Fiato
00:24:52
7 - The Future Generations with New York Central Mutual's Tim Trueworthy
00:19:01
6 - Inflation with WTWCO's Katey Walker and Klayton Southwood
00:25:03
5 - The Challenges Facing Claims Professionals with Quinley Risk Associates' Kevin Quinley
00:32:35
4 - Innovating The Claims Process with Geddes Managment Group's Dwight Geddes
00:19:12
3 - Claims Management with HUB International's Dave Chmiel
00:27:28
2 - Subrogation Nation with SecondLook's Robert Larkin
00:23:15
1 - Introducing the Insurance Claims Innovation Podcast with SecondLook's Chris Tidball