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Outspoken with Shana Cosgrove - Shana Cosgrove EPISODE 3, 21st September 2021
I’m Speaking: Amanda O'Donohue, Chief Operating Officer and Chief Experience Officer at Nyla Technology Solutions.
00:00:00 01:00:59

I’m Speaking: Amanda O'Donohue, Chief Operating Officer and Chief Experience Officer at Nyla Technology Solutions.

Trusting Your Gut, Growing, and Being a Leader.

In this episode of The Outspoken Podcast, host Shana Cosgrove talks to Amanda O'Donohue, Chief Operating Officer (COO) and Chief Experience Officer (CXO) at Nyla Technology Solutions. Amanda discusses the value of the culture at Nyla and her journey with Shana for the past six years. She also talks about being a leader and the dynamic with her team. We get to hear a good bit of advice on trusting your gut, growing, and getting out of your comfort zone. Lastly, Amanda goes into her regrets, superpowers, and how she got away with shoving a pie in Shana’s face!


  • “I feel like in business and in life, there’s not always a right answer or wrong answer. So, you have to go with what you think is best and be okay with that.”– Amanda O'Donohue [19:36]
  • “I think if you can’t experiment and try out new things, you can’t grow.”– Amanda O'Donohue [34:25]
  • “I think there’s something validating [to knowing] that you following your gut is working. You’re making good decisions. I think that’s the biggest thing is it’s given me a lot more confidence.”– Amanda O'Donohue [54:56]



  • [00:04] Intro
  • [02:35] Meet Amanda O'Donohue
  • [03:59] Growing Up Wanting to be a Pharmacist
  • [04:43] Forensic Chemistry and Trying New Things
  • [05:44] Growing Up in Buffalo
  • [07:02] Work During and After College
  • [08:52] Meeting Shana
  • [13:52] Starting at Nyla
  • [15:28] Staying at Nyla
  • [17:34] Before Nyla and Becoming a Leader
  • [19:18] Figuring it Out and Team Dynamic
  • [27:17] Moving Back Home
  • [30:01] Culture and Experience Working at Nyla
  • [34:49] Philanthropy at Nyla
  • [39:03] Shoving Pie in Shana’s Face!
  • [40:22] Programs Amanda Found for Nyla
  • [44:26] Getting a Business Coach
  • [47:07] Amanda’s Superpowers
  • [49:35] Recruiting
  • [50:59] Regrets and Growing
  • [52:16] Amanda and Shana’s Dynamic
  • [54:21] Amanda’s Favorite Book
  • [55:09] Wrap Up Questions
  • [60:39] Outro





I’d love to hear from you -- your feedback is important to me and I read all of it. If you enjoyed the podcast, I hope you’ll give us 5 stars. I’ll be sure to thank you via email. If not, let me know what you think we should do differently. Don’t forget to hit “subscribe” so you’ll receive notifications about guest interviews and other topics that drop every Tuesday.

Live well, Shana

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