Melissa Vandergriff, MBA, PMP, is Director of Continuous Improvement for the Cleveland Clinic Enterprise Markets. Melissa has served as a member of the Cleveland Clinic Continuous Improvement team for 15 years and has led numerous successful improvement initiatives across the Cleveland Clinic health system. Prior to her current position, Melissa held the role of CI Director for Clinical Institutes and for 6 years held the dual roles of Director of Operations and Continuous Improvement at Cleveland Clinic Hillcrest Hospital, where she led the hospital’s culture of improvement program and oversaw clinical and non-clinical operations. Before joining the Cleveland Clinic, Melissa spent 10 years in process improvement and project management in the IT and healthcare industries. She received her MBA from Case Western Reserve University’s Weatherhead School of Management and is a certified Project Management Professional (PMP).
Keith Sulzer joined the Cleveland Clinic in 2022 where he has served as the Continuous Improvement Advisor for the Education Institute, Dermatology & Plastic Surgery Institute, and the Main Campus Submarket. In all three areas, Keith has excelled in partnering with leaders and teams to build CCIM capability and drive tangible results – most recently in the areas of documentation optimization, appointment fill rates, OR efficiency, and hospital throughput.
Prior to the Clinic, Keith had an 11-year career in management consulting at Oliver Wyman in Chicago where he was a Principal in the firm’s Operations practice. Over his consulting career, Keith worked with Fortune 500 clients in various industries to design and implement large, cross-divisional improvement programs to increase service levels, reduce waste, and improve financial performance. His previous roles included leading a $1.2B cost savings initiative for a logistics company and implementing an operational efficiency program at an airline which reduced fuel spend by $35M a year.
Keith graduated from Northwestern University with a double major in Industrial Engineering and Economics. He was a member of the varsity wrestling team and a two-time Academic All-American. Keith lives in the West Park area, where he was born and raised.
Tiered Huddles at Cleveland Clinic with Melissa Vandergriff & Keith Sulzer
00:31:35
Finance & Kata at GE Aerospace
00:28:09
Enhancing Healthcare Training with TWI Job Instruction (JI), featuring Petal Bartlett & Kaitlyn Wolken
00:32:01
Leadership Team Alignment with Jacques Neatby
00:30:47
Nobody’s Sleeping with Dr. Bijoy E. John
00:28:43
Mastering Facilitation Skills for High-Stakes Meetings with Evan Unger
00:29:23
Both/And Thinking with Wendy Smith
00:31:06
Data Science with Tom Webb
00:30:20
Believe with Morgan Jones
00:26:26
Even Better Leadership with Jenn Christison
00:27:48
Compassion & Kata in Healthcare with Peter Lowe
00:29:44
The science of human flourishing with Dr. Andy Cope
00:29:06
Physician Leader with Dr. Hanah Polotsky
00:27:24
No problem is the biggest problem of all with Mike Hoseus
00:31:34
Leading Excellence with Chris Butterworth and Brad Jeavons
00:34:49
Why fonts matter with Sarah Hyndman
00:29:56
Dr. Art Papier from VisualDX
00:31:09
Radical Humility with Urs Koenig
00:29:46
Training the next generation of physicians: should autonomy be the objective? with Dr. James R. Korndorffer
00:34:36
The Twin Thieves with Steve Jones
00:32:17
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 4
00:29:34
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 3
00:29:21
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 2
00:31:46
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 1
00:30:13
Leading in a Complex World with Jennifer Garvey Berger
00:31:15
Ideascience with Marcus Hollinger & Josh Ruff
00:35:07
Writing for Busy Readers with Todd Rogers
00:37:55
PDSA Cycles Record with Gemma Jones
00:36:12
Why Care? with Chris Butterworth
00:27:03
Reimaging Health Care Through Fiction with Dr. Jake Lancaster
00:28:41
KBI (Key Behaviour Indicators) with Richard Perry
00:30:51
Debrief to WIN with Robert “Cujo” Teschner
00:31:27
Start where you are with Billy Ray Taylor
00:29:42
Improving all domains of outcomes using the Pulse Program with Korby Miller
00:31:24
The Coaching Habit & The Advice Trap with Michael Bungay Stanier (aka MBS)
00:37:45
A Framework for Strategic Development and Integration of the Advanced Practice Executive
00:25:27
Go & Observe with Shaun Barker
00:33:59
Practicing Excellence with Dr. Stephen Beeson
00:31:42
Improving how we think about Wound Care with Dr. Caroline Fife
00:36:24
Hard on Process, Easy on People with Keith Ingels
00:29:33
Picture Yourself a Leader with Elisabeth Swan
00:31:19
Practice Perfect with Doug Lemov
00:31:01
BlueHealth Baptist with Dr. Timothy Chen & Dr. Lee Greer
00:31:44
Teaming with Michaela Kerrissey
00:33:30
Measuring Surgical Competency with Dr. Teodor Grantcharov
00:34:06
Body Language with Mark Bowden
00:36:37
Humble Leadership (2nd Edition) with Peter A. Schein
00:43:26
I Never Thought of It That Way with Mónica Guzmán
00:35:18
Patient FLOW & LOS with Dr. Derek Feuquay & Jacob Lansburg
00:34:18
Giving Wings to Her Team with Tilo Schwarz
00:28:41
How to Work with Almost Anyone with Michael Bungay Stanier
00:34:33
Think Faster, Talk Smarter with Matt Abrahams
00:27:00
Wiring the Winning Organization with Dr. Steve Spear
00:36:15
8 Step Problem Solving with Dave Gutscher
00:37:10
Idea Flow with Jeremy Utley
00:39:46
Objectives & Key Results (OKRs) with Dr. Sarah Sydlowski
00:29:45
THE MISTAKES THAT MAKE US with Mark Graban
00:33:54
The Shingo Guiding Principles 3-part series: Enterprise Alignment (Part 3) with Chris Butterworth
00:28:53
The Shingo Guiding Principles 3-part series: Continuous Improvement (Part 2) with Dan Fleming
00:35:04
The Shingo Guiding Principles 3-part series: Cultural Enablers (Part 1) with Dr. Peter Hines
00:29:19
Systems Thinking and Center of Habitual Excellence with Shana Padgett & Vickie Pisowicz of Value Capture
00:31:16
Health Care Systems Engineering with Dr. Simon Dodds
00:31:25
Human Factors and Health Care with Dr. Michael Privitera
00:31:18
Chasing Yokoten at Cleveland Clinic with Tony Blamer
00:30:24
Visual Workplace and Experimentation with Elisabeth Swan
00:30:27
Toyota Production System Support Center (TSSC) with Jamie Bonini
00:34:49
GREEN Lean with Elaine Mead
00:31:55
Career Anchors Reimagined with Peter Schein
00:42:26
Using LEAN to serve the underserved with Dr. Susan Ehrlich
00:31:44
Center for Career Development with Dr. Sherri Brooks
00:23:51
Traveling down the Continuous Improvement path with Dr. Mark Hallett
00:32:43
Karen Martin speaks about what causes improvement not to stick and what to do about it
00:29:36
Improvement and the Supply Chain with Emily Lantz
00:27:02
Management for Omotenashi by Mike Martyn
00:30:38
The 4 Disciplines of Execution with Chris McChesney
00:32:04
Dr. Paul DeChant on Preventing Physician Burnout
00:33:52
Morgan L. Jones on the new book Transform Behaviors, Transform Results!
00:30:26
Mistake-proofing (Poka-yoke) with John Grout
00:30:04
Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright
00:28:56
Improving for Patients and Families with Alpa Vyas & Dr. Justin Ko
00:31:59
Visiting with Joshua Howell, President, and Executive Team Leader at the Lean Enterprise Institute (LEI)
00:33:26
The Façade of Excellence with John Dyer
00:28:34
Digital Health and Continuous Improvement with Dr. Christopher Longhurst
00:33:03
Lessons Learned about LEAN in Healthcare with Dr. Jack Billi
00:31:55
Building a Principle-based Architecture considering organizations socio-characteristics with Dr. Mohamed Saleh
00:31:36
Leading Performance Improvement at Stanford with Dr. Terry Platchek
00:30:36
The power of Safety Huddles with Dr. Paul Helgerson
00:30:08
How Leaders Can Inspire Accountability with Michael Timms
00:32:56
Emily Elrod on Wellbeing
00:27:25
Lessons on Leadership from Dr. David Zaas
00:27:59
Moving Towards More Meaningful Quality Improvement with Dr. Richard Shannon
00:28:25
4 Step Improvement Kata: Step 4 – Experimenting Toward the Next Target Condition with Tilo Schwarz
00:33:49
4 Step Improvement Kata: Step 3 – Next Target Condition & Obstacles with Tracy Defoe
00:32:12
4 Step Improvement Kata: Step 2 – Grasp the Current Condition with Mark Rosenthal
00:32:24
4 Step Improvement Kata: Step 1 - Set the Challenge with Gemma Jones
00:33:39
I’M GRATEFUL FOR YOU with Kevin Monroe
00:30:54
Improving Virtual Training with Steve Kane
00:30:02
Improving Patient Length of Stay (LOS) with Dr. Erik Summers
00:36:35
The Importance of Empathy with Dr. Adrienne Boissy
00:37:02
Shane Hatton and his new book Let's Talk Culture
00:31:11
Giving the patient a voice with Dr. Patak and VidaTalk
00:33:15
Continuous Improvement at Chick-fil-A with David Reid
00:28:20
SET THE STANDARD with Chris York
00:28:37
Deep Listening with Oscar Trimboli
00:31:31
The Theory of Constraints with Dr. Kirk Jensen
00:33:55
Dr. Rusty Holman, Founder and CEO, 1821Health speaks about Leadership
00:31:58
Brad Federman speaks about his new book Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less
00:31:43
A New Approach to Obesity with Dr. Jason Fung
00:32:13
Tom Root speaks about Lean in a High-Variability Business
00:31:07
Ron Carucci and his new book To Be Honest: Lead with the Power of Truth, Justice and Purpose
00:34:59
Leadership Coaching with Alan Spies
00:26:01
Criterion-Based Measurements of Patient Experience in Health Care with Dr. Thom Mayer
00:33:20
Artificial Intelligence in Medicine with Tom Lawry
00:33:45
Thinking about FLOW with Brian “Ponch” Rivera
00:30:35
Managing the Aging Population with Iveris Martinez
00:27:54
HEALING: When a Nurse Becomes a Patient, with Theresa Brown, RN
00:28:24
Hardwiring Flow with Dr. Thom Mayer & Dr. Kirk Jensen
00:31:10
10 Leadership Mindsets for High Reliability Organizations with Dr. Leslie Jurecko
00:36:08
Leading Improvements in Financial Services space with Kyle Kumpf
00:27:44
Work Made Fun Gets Done! with Dr. Bob Nelson & Mario Tamayo
00:31:43
Design Thinking with Andy Switky
00:35:05
Reflecting on the IMPACT of Dr. W. Edwards Deming with David Langford
00:33:11
Ron Pereira with GEMBA Academy
00:30:17
Hoshin Kanri with Mark Reich
00:30:14
Continuous Improvement in Education with John Dues
00:30:46
Leadership Standard Work (LSW) with Mike Wroblewski
00:25:41
People Value Stream with Cheryl Jekiel
00:32:11
Jane Adshead-Grant, The Listening Coach
00:33:48
Friday Night at the ER with Bette Gardner
00:38:12
Real Problems versus Numeric Problems with CEO of Rush University Medical Center Dr. Omar Lateef
00:30:13
People Value Stream with Dr. Peter Hines
00:35:25
Looking at Top Performers versus Average Performers with Gena Futral
00:31:32
Hospital @ HOME with Dr. Stephanie Murphy and Colleen Hole from Atrium Health
00:35:01
Reflecting on the Future of Pharmacy with David Chen
00:32:19
Making the Case for the Physician and TWI Job Instruction (JI) with Dr. Flaspohler & Dr. Bernheisel.
00:34:57
Exercise can be Medicine with Lia Lansky
00:24:29
Health Care and the Anthropologist with Dr. Mary Alice Scott & Dr. Iveris Martinez
00:32:10
Humble Inquiry & the Physician
01:11:48
Bryan Crowell – Own The GAP
00:31:07
Perry Marshall on the POWER of the Pareto Principle
00:30:13
Chris Butterworth speaks about his book Why Bother?: Why and How to Assess Your Continuous-Improvement Culture
00:29:13
Mohan Giridharadas, Founder & CEO of LeanTaas [Updated]
00:31:35
Dr. Erick Ridout shares How Intermountain Reduced NICU Infections, Pain, Blood Loss
00:37:33
Transforming Mental Healthcare, Applying Performance Improvement Methods to Mental Healthcare
00:28:12
Getting to Standard Work in Health Care with Patrick Graupp & Martha Purrier
00:34:15
Joe Gagnon, a LIFE of Continuous Improvement
00:34:45
Dr. Rick May, Senior Principal at Vizient Inc shares about focusing on the Right Data to help drive Quality at the Source
00:30:51
Clint Padgett shares the POWER of Project Management, the Olympic Games, Agile, and much more
00:35:13
Continuous Improvement in Surgery with Dr. Alan Herline
00:31:26
Jim Huntzinger and LEAN Accounting
00:32:47
Timothy Pehrson, the LEAN CEO
00:38:16
Dr. John Andazola & Dr. Mary Alice Scott share their learnings about the CULTURE of Health Care
00:39:06
Jamie Flinchbaugh share is his thinking around his new book People Solve Problems
00:32:02
Jonathan Brill shares his thoughts behind his new book Rogue Waves
00:33:45
Dr. Frederick Southwick shares his passion for Continuous Improvement in Health Care and explains “Who was caring for Mary?”
00:29:02
Dr. Marjorie Godfrey speaks about Microsystems in Health Care
00:31:54
Dr. Geoffrey Rose, from Atrium Health has a HEART for improvement
00:33:32
Arnout Orelio, a Dutch Engineer that is Leading Improvements in Health Care
00:30:51
Dr. Brian Schmidt, Sonoma Raceway Track Doctor & Success in Trauma Surgery
00:31:32
Dr. Ryan Grant, Founder and CEO of Vori Health shares an innovative approach to musculoskeletal care through technology
00:32:57
Tom Weeks from The Arbinger Institute shares about the Outward Mindset
00:34:16
Katie Anderson, author of Learning to LEAD, Leading to LEARN
00:32:09
Dr. Lee Erickson, shares her passion for improving Safety & Quality in Health Care
00:35:36
Kimberly Young, VP Finance Operations at Baptist Memorial Health Care Corporation speaks about the importance of continuous improvement in the finance arena
00:30:57
John “GUCCI” Foley & Glad To Be Here
00:33:32
Dr. Andrea Smith-Brooks, Director of Clinical Effectiveness at the University of Maryland Medical Center shares her passion for Performance Improvement
00:30:45
Dr. Charles Hagood, President of Strategic Consulting at Press Ganey speaks about some of the many Health Care improvements systems that his team is involved with at Press Ganey.
00:29:35
Dr. Eleanor Glass, using improvement to reduce physician burnout
00:32:29
John Shook, Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute
00:44:22
Paula Fessler, Senior Vice President/Chief Nurse Executive at Westchester Medical Center
00:27:47
Dr. John Toussaint, founder and former CEO of Catalysis speaks about his new book Becoming the Change & much more.
00:29:48
Dr. Shlomit Schaal, President at UMass Memorial Medical Group has an EYE for Improvement
00:30:37
Dr. Gerald Hickson, from the Vanderbilt Center for Patient and Professional Advocacy (CPPA) speaks about Five Phases of a Crisis and leadership lessons
00:33:24
Ken Snyder, Executive Director of the Shingo Institute provides insight to the Shingo Model
00:36:00
Dr. Lynn D. Martin, Medical Director of Continuous Improvement and Innovation at Seattle Children's speaks about Quality & leveraging data to improve Health Care.
00:30:41
Dr. Tejal Gandhi, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. We talk about HRO and everything Safety related!
00:31:03
Toyota Motor Manufacturing Mississippi & Baptist Memorial Health Care Partnership
00:29:09
Dr. Jeffrey K. Liker, shares his thoughts on the second edition of the best-seller, The Toyota Way.
00:56:27
Raphael Rakowski, Medically Home
00:36:39
Dr. Stephen Muething, Chief Quality Officer at Cincinnati Children’s Hospital Medical Center
00:30:26
Karen Gaudet, author of Steady Work shares her experience driving improvement at Starbucks Coffee Company
00:31:38
Billy Taylor; “if you make people visible they will make you valuable”
00:33:01
Mark Graban, author, speaker, and passionate about Improvement in Health Care
00:39:39
Dr. Tom Peterson, VP & Chief Safety Officer at Trinity Health shares his thoughts on HRO, Paul O’Neil, Safety, and much more
00:37:05
Brad Parsons, CEO of Baptist Memorial Hospital – Memphis speaks about the anchor of the management system
00:33:18
New Second Edition of Humble Inquiry with Dr. Edgar Schein & Peter Schein
00:58:42
Dr. Alan G. Robinson on IDEA Generation
00:34:17
Dr. Sanjay Parikh – Seattle Children’s Hospital speaks on Continuous Improvement & Humble Inquiry
00:32:00
TWI Job Relations (JR); How do we treat people?
00:36:43
Dr. DePriest: Importance of Standardization in Health Care
00:30:41
Dr. Matt Pollard speaks about Intermountain Healthcare & Continuous Improvement
00:30:34
Paul Terry on Shingo Institute and the Baptist Management System (BMS) Review
00:39:08
Dr. Martin Lucenti, Chief Medical Officer at Vizient, Inc. speaks about Emergency Room (ER) & Continuous Improvement
00:34:41
Jason Little on how EMPATHY is essential
00:28:40
Dr. Eric Dickson, President & CEO – UMass Memorial Health Care
00:30:50
Dr. Steven Spear; the influence of Mr. Oba, The High-Velocity Edge, and the impact on Health Care
01:00:42
Rich Sheridan, Building a Workplace of JOY
00:44:41
Dr. Lisa Yerian & Cleveland Clinic’s Continuous Improvement Journey
00:35:16
TWI Job Instructions (JI)
00:33:51
Standardization and 6 Starter Questions
00:31:24
Pascal Dennis on Strategic Deployment and Alignment
00:35:26
Dr. Paul DePriest: CI journey, Standardization, Ideal Principle Based Behaviors
