Chris is a certified Shingo Institute Faculty Fellow, Academy member, master trainer, and Shingo examiner. He is a co-author of four Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous, " The Essence of Excellence", ”Why Bother?”, and “Why Care?”. He is also editor of the Shingo Institute book “Enterprise Alignment and Results”. His sixth co-authored book “Leading Excellence-the 5 Hats of the Adaptive Leader” has been an Amazon best seller in Australia and is currently being translated into several languages.
Three Insights of Organizational Excellence with Chris Butterworth
00:32:46
Today Was Fun with Bree Groff
00:35:38
The Noise Between Us with Michael Chad Hoeppner
00:31:51
The Dispo Expo Experiment
00:29:14
The Process Manifesto with Dr. Douglas Slakey
00:36:49
The Future of Work with Tyson Heaton
00:32:51
The Skills of Mattering with Zach Mercurio
00:35:40
Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life
00:31:14
The CI Movement: Lessons from a Lifetime of Improvement with Charlie Protzman
00:27:19
Don’t Repeat Our Mistakes with Morgan L. Jones
00:27:24
Never Lead Alone with Keith Ferrazzi
00:32:24
The Buy-In Advantage with Dave Garrison
00:29:45
Shifting Toward Unorothodoxy - Part 4 with Dr. Michael Hein
00:34:11
Shifting Toward Unorthodoxy - Part 3 with Dr. Michael Hein
00:29:36
Shifting Toward Unorthodoxy – Part 2 with Dr. Michael Hein
00:32:44
Shifting Toward Unorthodoxy – Part 1 with Dr. Michael Hein
00:28:48
FLOW: How to Measure Value with Nigel Thurlow
00:37:06
FLOW: How to Flow & Deliver Value with Nigel Thurlow
00:35:30
FLOW: What is Value in Healthcare? with Nigel Thurlow
00:37:36
Stanford Medicine Center for Improvement with Lisa Freeman
00:29:06
Gary Peterson; The Improvement Legacy
00:30:40
Toyota's Improvement Thinking from the Inside with Dr. Sarah Womack
00:31:42
Driving Improvement as a Medical Staff Professional (MSP) – with Kimberly Olson
00:31:44
Radical Listening with Christian van Nieuwerburgh and Robert Biswas-Diener
00:32:10
Don’t Say Um with Michael Chad Hoeppner
00:32:10
Ping: The Secrets of Successful Virtual Communication with Dr. Andrew Brodsky
00:30:22
3rd Edition of Humble Inquiry with Peter A. Schein
00:41:02
Scientific Thinking on our thinking with Kelly Mallery
00:28:53
Making Lean and Continuous Improvement Work with Darren Walsh
00:29:35
The Block Diagram with Gemma Jones
00:30:34
The Secret to Meetings People Actually Enjoy with Jess Britt
00:27:26
SIM Labs in Health Care with Dr. James R. Korndorffer
00:31:08
VITAL BEHAVIOR Blueprint with Dr. Julie M. Smith and Dr. Lori Ludwig
00:31:19
Plot the Dots with Gemma Jones
00:28:19
What’s Love got to do with it? With Julie Simmons
00:34:01
Managing on Purpose with Mark Reich
00:30:11
Getting UNSTUCK with Andrew Williams
00:29:11
Using Key Behavioral Indicators For Predictive Success with Jacob Raymer
00:31:44
Driving Improvement in Rehab with Stephen Hunter
00:29:05
Daily Management with Jose R. Ferro
00:34:32
Creating a Culture of Alignment with Dr. Rusty Holman
00:30:23
"But we don't make widgets here!" with Michael Gallagher and Priya Oscar
00:24:35
The DNA of a Safety Problem with Dr. Charles Leiner
00:31:31
Process Analysis with Gemma Jones
00:33:05
A closer look at Obstacles with Gemma Jones
00:30:11
Improvement Work is Vulnerable Work with Jenn Christison
00:31:16
You’re The Leader, Now What? With Dr. Richard Winters
00:29:51
What are we trying to achieve? With Gemma Jones
00:29:18
Elevate CI with AI with Kian Gohar
00:49:04
Time To Think with Nancy Kline
00:31:24
Emily Swaney - Building an Army of Problem Solvers
00:32:27
Reflections on Four Years of Connecting the Dots
00:32:43
Quality as an Organization Strategy with Dave Williams
00:33:17
Tiered Huddles at Cleveland Clinic with Melissa Vandergriff & Keith Sulzer
00:31:35
Finance & Kata at GE Aerospace
00:28:09
Enhancing Healthcare Training with TWI Job Instruction (JI), featuring Petal Bartlett & Kaitlyn Wolken
00:32:01
Leadership Team Alignment with Jacques Neatby
00:30:47
Nobody’s Sleeping with Dr. Bijoy E. John
00:28:43
Mastering Facilitation Skills for High-Stakes Meetings with Evan Unger
00:29:23
Both/And Thinking with Wendy Smith
00:31:06
Data Science with Tom Webb
00:30:20
Believe with Morgan Jones
00:26:26
Even Better Leadership with Jenn Christison
00:27:48
Compassion & Kata in Healthcare with Peter Lowe
00:29:44
The science of human flourishing with Dr. Andy Cope
00:29:06
Physician Leader with Dr. Hanah Polotsky
00:27:24
No problem is the biggest problem of all with Mike Hoseus
00:31:34
Leading Excellence with Chris Butterworth and Brad Jeavons
00:34:49
Why fonts matter with Sarah Hyndman
00:29:56
Dr. Art Papier from VisualDX
00:31:09
Radical Humility with Urs Koenig
00:29:46
Training the next generation of physicians: should autonomy be the objective? with Dr. James R. Korndorffer
00:34:36
The Twin Thieves with Steve Jones
00:32:17
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 4
00:29:34
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 3
00:29:21
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 2
00:31:46
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 1
00:30:13
Leading in a Complex World with Jennifer Garvey Berger
00:31:15
Ideascience with Marcus Hollinger & Josh Ruff
00:35:07
Writing for Busy Readers with Todd Rogers
00:37:55
PDSA Cycles Record with Gemma Jones
00:36:12
Why Care? with Chris Butterworth
00:27:03
Reimaging Health Care Through Fiction with Dr. Jake Lancaster
00:28:41
KBI (Key Behaviour Indicators) with Richard Perry
00:30:51
Debrief to WIN with Robert “Cujo” Teschner
00:31:27
Start where you are with Billy Ray Taylor
00:29:42
Improving all domains of outcomes using the Pulse Program with Korby Miller
00:31:24
The Coaching Habit & The Advice Trap with Michael Bungay Stanier (aka MBS)
00:37:45
A Framework for Strategic Development and Integration of the Advanced Practice Executive
00:25:27
Go & Observe with Shaun Barker
00:33:59
Practicing Excellence with Dr. Stephen Beeson
00:31:42
Improving how we think about Wound Care with Dr. Caroline Fife
00:36:24
Hard on Process, Easy on People with Keith Ingels
00:29:33
Picture Yourself a Leader with Elisabeth Swan
00:31:19
Practice Perfect with Doug Lemov
00:31:01
BlueHealth Baptist with Dr. Timothy Chen & Dr. Lee Greer
00:31:44
Teaming with Michaela Kerrissey
00:33:30
Measuring Surgical Competency with Dr. Teodor Grantcharov
00:34:06
Body Language with Mark Bowden
00:36:37
Humble Leadership (2nd Edition) with Peter A. Schein
00:43:26
I Never Thought of It That Way with Mónica Guzmán
00:35:18
Patient FLOW & LOS with Dr. Derek Feuquay & Jacob Lansburg
00:34:18
Giving Wings to Her Team with Tilo Schwarz
00:28:41
How to Work with Almost Anyone with Michael Bungay Stanier
00:34:33
Think Faster, Talk Smarter with Matt Abrahams
00:27:00
Wiring the Winning Organization with Dr. Steve Spear
00:36:15
8 Step Problem Solving with Dave Gutscher
00:37:10
Idea Flow with Jeremy Utley
00:39:46
Objectives & Key Results (OKRs) with Dr. Sarah Sydlowski
00:29:45
THE MISTAKES THAT MAKE US with Mark Graban
00:33:54
The Shingo Guiding Principles 3-part series: Enterprise Alignment (Part 3) with Chris Butterworth
00:28:53
The Shingo Guiding Principles 3-part series: Continuous Improvement (Part 2) with Dan Fleming
00:35:04
The Shingo Guiding Principles 3-part series: Cultural Enablers (Part 1) with Dr. Peter Hines
00:29:19
Systems Thinking and Center of Habitual Excellence with Shana Padgett & Vickie Pisowicz of Value Capture
00:31:16
Health Care Systems Engineering with Dr. Simon Dodds
00:31:25
Human Factors and Health Care with Dr. Michael Privitera
00:31:18
Chasing Yokoten at Cleveland Clinic with Tony Blamer
00:30:24
Visual Workplace and Experimentation with Elisabeth Swan
00:30:27
Toyota Production System Support Center (TSSC) with Jamie Bonini
00:34:49
GREEN Lean with Elaine Mead
00:31:55
Career Anchors Reimagined with Peter Schein
00:42:26
Using LEAN to serve the underserved with Dr. Susan Ehrlich
00:31:44
Center for Career Development with Dr. Sherri Brooks
00:23:51
Traveling down the Continuous Improvement path with Dr. Mark Hallett
00:32:43
Karen Martin speaks about what causes improvement not to stick and what to do about it
00:29:36
Improvement and the Supply Chain with Emily Lantz
00:27:02
Management for Omotenashi by Mike Martyn
00:30:38
The 4 Disciplines of Execution with Chris McChesney
00:32:04
Dr. Paul DeChant on Preventing Physician Burnout
00:33:52
Morgan L. Jones on the new book Transform Behaviors, Transform Results!
00:30:26
Mistake-proofing (Poka-yoke) with John Grout
00:30:04
Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright
00:28:56
Improving for Patients and Families with Alpa Vyas & Dr. Justin Ko
00:31:59
Visiting with Joshua Howell, President, and Executive Team Leader at the Lean Enterprise Institute (LEI)
00:33:26
The Façade of Excellence with John Dyer
00:28:34
Digital Health and Continuous Improvement with Dr. Christopher Longhurst
00:33:03
Lessons Learned about LEAN in Healthcare with Dr. Jack Billi
00:31:55
Building a Principle-based Architecture considering organizations socio-characteristics with Dr. Mohamed Saleh
00:31:36
Leading Performance Improvement at Stanford with Dr. Terry Platchek
00:30:36
The power of Safety Huddles with Dr. Paul Helgerson
00:30:08
How Leaders Can Inspire Accountability with Michael Timms
00:32:56
Emily Elrod on Wellbeing
00:27:25
Lessons on Leadership from Dr. David Zaas
00:27:59
Moving Towards More Meaningful Quality Improvement with Dr. Richard Shannon
00:28:25
4 Step Improvement Kata: Step 4 – Experimenting Toward the Next Target Condition with Tilo Schwarz
00:33:49
4 Step Improvement Kata: Step 3 – Next Target Condition & Obstacles with Tracy Defoe
00:32:12
4 Step Improvement Kata: Step 2 – Grasp the Current Condition with Mark Rosenthal
00:32:24
4 Step Improvement Kata: Step 1 - Set the Challenge with Gemma Jones
00:33:39
I’M GRATEFUL FOR YOU with Kevin Monroe
00:30:54
Improving Virtual Training with Steve Kane
00:30:02
Improving Patient Length of Stay (LOS) with Dr. Erik Summers
00:36:35
The Importance of Empathy with Dr. Adrienne Boissy
00:37:02
Shane Hatton and his new book Let's Talk Culture
00:31:11
Giving the patient a voice with Dr. Patak and VidaTalk
00:33:15
Continuous Improvement at Chick-fil-A with David Reid
00:28:20
SET THE STANDARD with Chris York
00:28:37
Deep Listening with Oscar Trimboli
00:31:31
The Theory of Constraints with Dr. Kirk Jensen
00:33:55
Dr. Rusty Holman, Founder and CEO, 1821Health speaks about Leadership
00:31:58
Brad Federman speaks about his new book Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less
00:31:43
A New Approach to Obesity with Dr. Jason Fung
00:32:13
Tom Root speaks about Lean in a High-Variability Business
00:31:07
Ron Carucci and his new book To Be Honest: Lead with the Power of Truth, Justice and Purpose
00:34:59
Leadership Coaching with Alan Spies
00:26:01
Criterion-Based Measurements of Patient Experience in Health Care with Dr. Thom Mayer
00:33:20
Artificial Intelligence in Medicine with Tom Lawry
00:33:45
Thinking about FLOW with Brian “Ponch” Rivera
00:30:35
Managing the Aging Population with Iveris Martinez
00:27:54
HEALING: When a Nurse Becomes a Patient, with Theresa Brown, RN
00:28:24
Hardwiring Flow with Dr. Thom Mayer & Dr. Kirk Jensen
00:31:10
10 Leadership Mindsets for High Reliability Organizations with Dr. Leslie Jurecko
00:36:08
Leading Improvements in Financial Services space with Kyle Kumpf
00:27:44
Work Made Fun Gets Done! with Dr. Bob Nelson & Mario Tamayo
00:31:43
Design Thinking with Andy Switky
00:35:05
Reflecting on the IMPACT of Dr. W. Edwards Deming with David Langford
00:33:11
Ron Pereira with GEMBA Academy
00:30:17
Hoshin Kanri with Mark Reich
00:30:14
Continuous Improvement in Education with John Dues
00:30:46
Leadership Standard Work (LSW) with Mike Wroblewski
00:25:41
People Value Stream with Cheryl Jekiel
00:32:11
Jane Adshead-Grant, The Listening Coach
00:33:48
Friday Night at the ER with Bette Gardner
00:38:12
Real Problems versus Numeric Problems with CEO of Rush University Medical Center Dr. Omar Lateef
00:30:13
People Value Stream with Dr. Peter Hines
00:35:25
Looking at Top Performers versus Average Performers with Gena Futral
00:31:32
Hospital @ HOME with Dr. Stephanie Murphy and Colleen Hole from Atrium Health
00:35:01
Reflecting on the Future of Pharmacy with David Chen
00:32:19
Making the Case for the Physician and TWI Job Instruction (JI) with Dr. Flaspohler & Dr. Bernheisel.
00:34:57
Exercise can be Medicine with Lia Lansky
00:24:29
Health Care and the Anthropologist with Dr. Mary Alice Scott & Dr. Iveris Martinez
00:32:10
Humble Inquiry & the Physician
01:11:48
Bryan Crowell – Own The GAP
00:31:07
Perry Marshall on the POWER of the Pareto Principle
00:30:13
Chris Butterworth speaks about his book Why Bother?: Why and How to Assess Your Continuous-Improvement Culture
00:29:13
Mohan Giridharadas, Founder & CEO of LeanTaas [Updated]
00:31:35
Dr. Erick Ridout shares How Intermountain Reduced NICU Infections, Pain, Blood Loss
00:37:33
Transforming Mental Healthcare, Applying Performance Improvement Methods to Mental Healthcare
00:28:12
Getting to Standard Work in Health Care with Patrick Graupp & Martha Purrier
00:34:15
Joe Gagnon, a LIFE of Continuous Improvement
00:34:45
Dr. Rick May, Senior Principal at Vizient Inc shares about focusing on the Right Data to help drive Quality at the Source
00:30:51
Clint Padgett shares the POWER of Project Management, the Olympic Games, Agile, and much more
00:35:13
Continuous Improvement in Surgery with Dr. Alan Herline
00:31:26
Jim Huntzinger and LEAN Accounting
00:32:47
Timothy Pehrson, the LEAN CEO
00:38:16
Dr. John Andazola & Dr. Mary Alice Scott share their learnings about the CULTURE of Health Care
00:39:06
Jamie Flinchbaugh share is his thinking around his new book People Solve Problems
00:32:02
Jonathan Brill shares his thoughts behind his new book Rogue Waves
00:33:45
Dr. Frederick Southwick shares his passion for Continuous Improvement in Health Care and explains “Who was caring for Mary?”
00:29:02
Dr. Marjorie Godfrey speaks about Microsystems in Health Care
00:31:54
Dr. Geoffrey Rose, from Atrium Health has a HEART for improvement
00:33:32
Arnout Orelio, a Dutch Engineer that is Leading Improvements in Health Care
00:30:51
Dr. Brian Schmidt, Sonoma Raceway Track Doctor & Success in Trauma Surgery
00:31:32
Dr. Ryan Grant, Founder and CEO of Vori Health shares an innovative approach to musculoskeletal care through technology
00:32:57
Tom Weeks from The Arbinger Institute shares about the Outward Mindset
00:34:16
Katie Anderson, author of Learning to LEAD, Leading to LEARN
00:32:09
Dr. Lee Erickson, shares her passion for improving Safety & Quality in Health Care
00:35:36
Kimberly Young, VP Finance Operations at Baptist Memorial Health Care Corporation speaks about the importance of continuous improvement in the finance arena
00:30:57
John “GUCCI” Foley & Glad To Be Here
00:33:32
Dr. Andrea Smith-Brooks, Director of Clinical Effectiveness at the University of Maryland Medical Center shares her passion for Performance Improvement
00:30:45
Dr. Charles Hagood, President of Strategic Consulting at Press Ganey speaks about some of the many Health Care improvements systems that his team is involved with at Press Ganey.
00:29:35
Dr. Eleanor Glass, using improvement to reduce physician burnout
00:32:29
John Shook, Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute
00:44:22
Paula Fessler, Senior Vice President/Chief Nurse Executive at Westchester Medical Center
00:27:47
Dr. John Toussaint, founder and former CEO of Catalysis speaks about his new book Becoming the Change & much more.
00:29:48
Dr. Shlomit Schaal, President at UMass Memorial Medical Group has an EYE for Improvement
00:30:37
Dr. Gerald Hickson, from the Vanderbilt Center for Patient and Professional Advocacy (CPPA) speaks about Five Phases of a Crisis and leadership lessons
00:33:24
Ken Snyder, Executive Director of the Shingo Institute provides insight to the Shingo Model
00:36:00
Dr. Lynn D. Martin, Medical Director of Continuous Improvement and Innovation at Seattle Children's speaks about Quality & leveraging data to improve Health Care.
00:30:41
Dr. Tejal Gandhi, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. We talk about HRO and everything Safety related!
00:31:03
Toyota Motor Manufacturing Mississippi & Baptist Memorial Health Care Partnership
00:29:09
Dr. Jeffrey K. Liker, shares his thoughts on the second edition of the best-seller, The Toyota Way.
00:56:27
Raphael Rakowski, Medically Home
00:36:39
Dr. Stephen Muething, Chief Quality Officer at Cincinnati Children’s Hospital Medical Center
00:30:26
Karen Gaudet, author of Steady Work shares her experience driving improvement at Starbucks Coffee Company
00:31:38
Billy Taylor; “if you make people visible they will make you valuable”
00:33:01
Mark Graban, author, speaker, and passionate about Improvement in Health Care
00:39:39
Dr. Tom Peterson, VP & Chief Safety Officer at Trinity Health shares his thoughts on HRO, Paul O’Neil, Safety, and much more
00:37:05
Brad Parsons, CEO of Baptist Memorial Hospital – Memphis speaks about the anchor of the management system
00:33:18
New Second Edition of Humble Inquiry with Dr. Edgar Schein & Peter Schein
00:58:42
Dr. Alan G. Robinson on IDEA Generation
00:34:17
Dr. Sanjay Parikh – Seattle Children’s Hospital speaks on Continuous Improvement & Humble Inquiry
00:32:00
TWI Job Relations (JR); How do we treat people?
00:36:43
Dr. DePriest: Importance of Standardization in Health Care
00:30:41
Dr. Matt Pollard speaks about Intermountain Healthcare & Continuous Improvement
00:30:34
Paul Terry on Shingo Institute and the Baptist Management System (BMS) Review
00:39:08
Dr. Martin Lucenti, Chief Medical Officer at Vizient, Inc. speaks about Emergency Room (ER) & Continuous Improvement
00:34:41
Jason Little on how EMPATHY is essential
00:28:40
Dr. Eric Dickson, President & CEO – UMass Memorial Health Care
00:30:50
Dr. Steven Spear; the influence of Mr. Oba, The High-Velocity Edge, and the impact on Health Care
01:00:42
Rich Sheridan, Building a Workplace of JOY
00:44:41
Dr. Lisa Yerian & Cleveland Clinic’s Continuous Improvement Journey
00:35:16
TWI Job Instructions (JI)
00:33:51
Standardization and 6 Starter Questions
00:31:24
Pascal Dennis on Strategic Deployment and Alignment
00:35:26
Dr. Paul DePriest: CI journey, Standardization, Ideal Principle Based Behaviors
