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Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]
Episode 83528th March 2023 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:30:42

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Recorded Live at the 2023 Institute Summit, shop owner turned coach Jennifer Hulbert discusses the value of joining a coaching group. Find out what it's like to be in a coaching group with the Institute, and why she is passionate about celebrating other people's accomplishments.

Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence.

Show Notes
  • Has 3 coaching clients- discovering finances, gross profit, structuring segments of business, increasing billable hours, and implementing a parts matrix.
  • Facilitating- a group usually consists of 18 to 20 shop owners. They are assigned a partner, they have an individual accountability partner along with access to their facilitator coach. Have three in-person meetings a year. Part of those in-person meetings is to evaluate the whole shop. Go in,  do a full evaluation of the shop, and give the owner feedback on areas for improvement. The other time is spent with training, and reviewing financial numbers, because if you don't know your numbers, you're never going to grow your business. In between, they have a couple of Zoom meetings as an entire group, and then the facilitator does reach out individually once a month. 
  • Never be the smartest person in the room
  • If you’re not learning, you’re not growing
  • Celebrate other people's accomplishments
  • Joining a coaching company- understand profits, understand the structure of a business, understand your numbers, and structure your finances to make a profit. 
  • “Mama Bear of the Team”- Jennifer wants to see individual employees and their families succeed. Ensuring whatever decision you are making about the company is going to benefit your employees
  • Women can do anything that a man can do
  • Read the book “Traction: Get a Grip on Your Business”- communicate clear goals, build a leadership team, and hold each other accountable. Increased sales by 38% 
Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
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697. AAPEX 2021 Service Award Winners [RR 697]
00:28:38
100. PAVE Virtual Training [CC 100]
00:38:08
81. Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]
00:27:18
696. Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]
00:52:01
251. Growing Sales For A New Location [THA 251]
00:40:27
695. Automotive Service Councils Educational Foundation [RR 695]
00:28:11
99. Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]
00:42:57
80. Life Happens, How Do You Handle It? – Maryann Croce [AW 080]
00:28:58
694. Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]
00:36:43
250. Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
00:45:39
693. Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]
00:53:48
79. Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]
00:31:57
692. CEO Margaret Palango Takes the Lead [RR 692]
00:25:34
249. Coaching CEO’s to Their Next Level [THA 249]
00:46:19
691. Rethink Your Compensation Plans – Darrin Barney [RR 691]
00:39:56
78. Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
00:24:59
690. Do You Have Financial Peace of Mind? – Bill Haas [RR 690]
00:37:55
248. Scheduling Work Flow [THA 248]
00:49:45
689. “Give Me 10” Internship Program – Sue Dickson [RR 689]
00:36:15
77. Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]
00:24:45
688. From Shadowing to Apprentice Graduate – Bridgette Johnson [RR 688]
00:19:17
247. Hiring Dealership Technicians [THA 247]
00:40:00
687. Jimmy Lea’s Top 7 Proven Marketing Methods [RR 687]
00:41:36
76. The Power of a Great Supply Partner Relationship [AW 076]
00:26:45
686. Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]
01:06:24
246. Anxiety Disorders at Work [THA 246]
00:50:08
685. We Are Signal Intelligence Specialists - Gary Smith [RR 685]
00:29:08
75. Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]
00:26:44
684. Creating Lifetime Customers - Brittany Schindler [RR 684]
00:26:31
245. Service Advisor Role Play #6 [THA 245]
00:52:15
683. Growing Pains When Scaling Your Business [RR 683]
00:55:13
98. Are You Going To AAPEX 2021? [CC 098]
00:35:01
74. Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074]
00:28:23
682. Why Can’t Every Shop Owner Be Profitable? [RR 682]
00:37:00
244. Addition by Subtraction: Letting Someone Go [THA 244]
00:39:29
681. Amazing Women in Automotive [RR 681]
00:38:33
12. bonus A Tribute to Bob Greenwood – [Bonus 12]
00:42:11
73. Craig Noel on Recruiting Students to the Trade [AW 073]
00:21:02
680. Catching Up With Your Mentor [RR 680]
00:49:18
243. The Courage to Make Tough Decisions [THA 243]
00:43:05
679. Profit Strategies with Natalie Paris [RR 679]
00:33:40
72. Michael Gallini and Shop Tour with Kristi Hudson [AW 072]
00:29:32
678. Scan Tools Part 3 [RR 678]
00:55:44
242. The Power of Transformational Coaching [THA 242]
00:40:29
11. bonus Bonus: Advancing the Aftermarket – Charging What We Are Worth [Bonus 11]
00:09:05
677. Succession Planning Blueprint – Bryan Stasch [RR 677]
00:40:56
71. Mitch Schneider and Shop Tour with John Constantin [AW 071]
00:32:00
676. Job Expectations: Boomers vs Millennials [RR 676]
00:49:25
241. Q & A with Chris Chesney [THA 241]
00:57:32
675. Apprentice Journey – High School to Graduate [RR 675]
00:36:35
10. bonus Bonus: Advancing the Aftermarket – We are an Industry to be Proud and Rivaled [Bonus 10]
00:04:45
70. Sam Craven and Lee Forman [AW 070]
00:29:35
674. Social Media 101: Lead Gen, IOS Changes, Boosting [RR 674]
00:39:13
240. I Want $1 Million For My Business [THA 240]
00:51:12
673. Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a Leader [RR 673]
00:43:41
69. Rob Merwin and Charlie Marcotte [AW 069]
00:32:31
672. All Electric Vehicle Business Model – Dave Giles [RR 672]
00:44:30
239. Trends – Aftermarket Round Table [THA 239]
00:54:20
671. Creating a Culture of Productivity – Scott Brown [RR 671]
00:35:00
97. Behind the Scenes: New Shop Retrofit/Remodel [CC 097]
00:29:53
68. Rena Rennebohm and Carl Hutchinson [AW 068]
00:28:05
670. Mental Toughness – Maryann Croce [RR 670]
00:35:51
238. Addiction: How Can We Help? What Can We Do? [THA 238]
00:48:33
669. Scan Tools Part 2 [RR 669]
00:43:46
67. Steve Finzel and Sara & Chad Kooiman [AW 067]
00:27:09
668. Mergers and Acquisitions Explained – Rick Schwartz [RR 668]
00:35:45
237. Supply Chain: Getting Parts to Market Post Pandemic [THA 237]
00:45:07
667. Dealer Technicians Build Shop Partnership [RR 667]
00:30:21
66. Brittany Schindler and Bruce Howes [AW 066]
00:31:18
666. EOS Part 7 – Traction with Barry Barrett [RR 666]
00:37:52
236. Second in Command – A COO/GM Perspective [THA 236]
00:39:37
665. Social Media Marketing to Technicians – Kim and Brian Walker [RR 665]
00:34:28
65. Aaron Woods and Shop Tour with Emily Chung [AW 065]
00:30:38
664. Leadership Series Part 4 with Mike Davidson – Growth Environment (Continued) [RR 664]
00:43:34
235. Creating a Training Culture [THA 235]
00:46:57
663. Unstoppable with Amy and Kelly Michel [RR 663]
00:31:31
95. Are You Going To ASTE? An Update [CC 095]
00:23:40
64. Kevin Eckler and Shop Tour with Angelo Giglio [AW 064]
00:29:25
662. Dynamic Automotive: 6 Years Later [RR 662]
00:42:19
234. Service Advisor Must-Have Qualities [THA 234]
00:42:24
661. Cut through the Fog on the Future of Electric Vehicles – Derek Kaufman [RR 661]
00:27:59
94. Annual AAPEX Service Award Nominations [CC 094]
00:20:26
63. Russ Crosby and Shop Tour with Tom Palermo [AW 063]
00:28:41
660. Right to Repair Update – Hanvey & Lowe [RR 660]
00:26:14
233. Succession Strategies – A Real World Example [THA 233]
00:46:42
659. Technician Outlook with Jake Sorensen-Part 2 [RR 659]
00:30:07
62. Alan Beech and Shop Tour with Greg Bednar [AW 062]
00:21:48
658. How Strong Are Your Community Heart Strings? [RR 658]
00:38:42
232. Electrificaton of our Industry – Service Impact and Trends [THA 232]
00:49:55
657. EOS Part 6 – Process with Barry Barrett [RR 657]
00:29:33
61. Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061]
00:28:56
656. Ask: What Are Your Car Pains? ™ [RR 656]
00:45:01
231. Playing the Long Game [THA 231]
00:41:41
655. Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655]
00:27:16
60. Scott Brown – Cardinal Shell and Virtual Shop Tour with Aden McDonnell – McDonnell’s ATS [AW 060]
00:29:37
654. Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654]
00:38:42
230. Second in Command: A CEO Perspective [THA 230]
00:41:17
653. Facing Our Challenges Head-On with Craig Noel [RR 653]
00:36:13
93. Day End Processes with Bill Nalu and Joe Hanson [CC 093]
00:25:22
59. Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059]
00:28:24
652. What My Dad Taught Me with Emily Chung [RR 652]
00:21:06
229. Career Paths – Technician to Manager [THA 229]
00:34:46
651. Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]
00:52:57
58. Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058]
00:29:11
650. Hitting Rock Bottom and Climbing out [RR 650]
00:33:05
228. Make Price Irrelevant [THA 228]
00:41:14
649. Satellite Location with Tom Grady [RR 649]
00:26:07
92. Selling Batteries with Tom Sciortino and John Armstead [CC 092]
00:22:21
9. ASE Service Professionals Month – Trish Serratore [Bonus 09]
00:10:59
57. G Jerry Truglia and Virtual Tour at Dorman Products [AW 057]
00:26:04
648. Journaling – Your Personal Case Study with Matt Fanslow [RR 648]
00:53:14
227. Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]
00:33:33
647. The CEO Commitment with Mike Bennett [RR 647]
00:34:00
56. Bill Nalu and Virtual Tour with John Gustafson [AW 56]
00:24:56
646. Leadership Series Part 2 with Mike Davidson – What They See [RR 646]
00:39:25
226. Our Industry Needs a Change [THA 226]
00:46:52
645. EOS Part 5 – Issues – with Barry Barrett [RR 645]
00:30:44
91. Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]
00:19:10
55. Chris Chesney and Virtual Tour with Judi Haglin [AW 055]
00:26:29
644. Taking Your Toolbox Home with Justin Barrett [RR 644]
00:29:07
225. Building Customer Trust [THA 225]
00:44:21
643. Technician Outlook with Jake Sorensen- Part 1 [RR 643]
00:35:35
54. Clint Dudley and Virtual Tour with Pete McNeil [AW 054]
00:29:03
642. Partnership Agreements with Charlene Parlett [RR 642]
00:32:34
224. Comebacks: Prevention, Reputation and Cost [THA 224]
00:39:43
641. Drop the Keys and Fix It [RR 641]
00:42:55
90. Improve Your Capabilities and Processes – Get LEAN [CC 090]
00:24:12
53. Dwayne Myers and Shop Tour with Jonathan Ortiz [AW 053]
00:25:31
640. Leadership Series Part 1 with Mike Davidson – Everything Rises and Falls [RR 640]
00:38:15
223. My Biggest Mistakes [THA 223]
00:40:34
639. EOS Part 4 Data with Barry Barrett [RR 639]
00:33:55
52. Tom Ham and Shop Tour with Eric Henley [AW 052]
00:29:31
638. Interesting New Technology with Chris Cloutier [RR 638]
00:47:49
222. 10 Things That Require Zero Talent [THA 222]
00:51:55
637. NASTF Update with Donny Seyfer [RR 637]
00:45:07
89. Why Invest In Digital Signage & Great Branding [CC 089]
00:32:51
51. Keith Knowlton and Shop Tour with Trent Pickering [AW 051]
00:29:07
636. Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
00:26:49
221. Are You Fixing Hybrids Cars? [THA 221]
00:43:18
635. Yellow and Red Envelopes with Seth Thorson [RR 635]
00:25:39
50. Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050]
00:27:53
634. Supreme Court Ruling with Aaron Lowe [RR 634]
00:18:40
220. Specialization with Tom Palermo and John Anello [THA 220]
00:40:04
633. The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
00:36:04
88. Keeping Your Shop Floors Clean – Why and How [CC 088]
00:28:52
49. Donnie Hudson and Shop Tour with John Eppstein [AW 049]
00:24:53
632. Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
00:34:04
219. Tires as a Profit Center [THA 219]
00:37:28
631. EOS Part 3: People with Barry Barrett [RR 631]
00:34:32
48. Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048]
00:30:28
630. ASE Educational Foundation [RR 630]
00:37:36
218. Managing Family Business Dynamics [THA 218]
00:40:33
629. Scan Tools Part 1 [RR 629]
00:45:22
87. Women Shop Owners Round Table [CC 087]
00:43:48
47. Judy Haglin and Shop Tour at Fine Tuned Auto with Ken Wedow – [AW 047]
00:25:30
628. From Hobby to Drift Racing Career with Matthew Haugen [RR 628]
00:33:55
217. Auto Repair in the Decade of the Nineties [THA 217]
00:46:49
627. How to Have a Four Day Work Week with Eric Henley [RR 627]
00:21:18
46. Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046]
00:25:21
626. A Very Personal Story with Kevin Eckler [RR626]
00:42:47
216. Have You Started Your Apprentice Program? [THA 216]
00:44:37
625. Employee Review Process with Bryan Kelley [RR 625]
00:27:47
45. Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]
00:23:45
624. EOS Part 2: Vision with Barry Barrett [RR624]
00:38:37
215. Rethinking Your ASE Certification [THA 215]
00:38:53
623. Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]
00:26:04
622. Chris Cloutier – 20 Questions in 30 Minutes [RR 622]
00:46:02
214. Preventing Zoom Burnout [THA 214]
01:00:53
621. The Virtual Service Advisor [RR 621]
00:30:19
620. Millennials A to Z – Part 2 – Sara Fraser [RR 620]
00:29:35
213. Service Advisor Role Play #5 [THA 213]
00:36:12
619. ASE Update: Approaching 50 Years of Certification Excellence [RR 619]
00:30:51
618. Never the Cheapest but the Best Value Shop – Travis Guy [RR 618]
00:33:04
212. Charging What We are Worth [THA 212]
00:46:13
617. A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617]
00:41:32
616. EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
00:28:08
211. Retirement Plans and Profit Sharing Insights [THA 211]
00:39:03
615. New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]
00:28:42
614. What it Takes to Be the Leader of a Family Business [RR 614]
00:24:55
210. Where the Money Goes – The $100 Lesson [THA 210]
00:29:58
613. Discover the Hard Truths. Fix Your Attitude. [RR 613]
00:36:37
612. How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
00:33:50
209. Building Deep Ties to the Community [THA 209]
00:44:04
611. Hiring Practices with Bryan Kelley [RR 611]
00:35:49
610. The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
00:32:22
208. Stop Selling From Your Wallet [THA 208]
00:37:47
609. MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
00:38:19
608. Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]
00:22:56
207. Pre Scheduling Appointments – The Time Has Come [THA 207]
00:49:27
607. Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]
00:31:21
606. Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
00:39:35
206. Proof of Concept [THA 206]
00:42:16
605. How to Implement Your Own Apprentice Program [RR 605]
01:03:23
604. Women in Auto Care Awards 2020 [RR 604]
00:35:19
205. Requirement for Growing a Branch Store [THA 205]
00:51:10
603. Millennials in High Gear with Sara Fraser – Part 1 [RR 603]
00:34:02
602. The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602]
00:30:56
204. What Will 2021 Be Like? [THA 204]
00:44:59
601. How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]
00:30:02
8. bonus An Unprecedented Year and Strategies for 2021 – Bonus Episode 8
00:16:32
600. Reflections of My First Episode and Prudent Advice for the Ages [RR 600]
00:56:32
203. How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]
00:32:43
599. From College to ADAS Calibrations – Learning How [RR 599]
00:30:41
598. Social Media Influencer- Do What is Right and Not Easy [RR 598]
00:50:00
202. Why Fix a Negative Attitude in your Shop [THA 202]
00:51:55
597. Thinking Way Outside the Box with Greg Buckley [RR 597]
00:31:36
596. Hiring a Business Coach [RR 596]
00:47:10
201. Creating the Right Environment for Shop Efficiency [THA 201]
00:42:53
595. Frank Scandura – 20 Questions in 30 Minutes [RR 595]
00:33:11
594. Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]
00:38:20
200. A Blessing in Disguise From My Biggest Mistake [THA 200]
00:54:52
592. Avoiding Comebacks with Dave Hobbs [RR 592]
00:33:36
199. Buying & Selling: A Tale of Two Deals [THA 199]
00:38:31
591. Customer Service vs. Customer Experience with Murray Voth [RR 591]
00:36:57
590. Science Based Hypnotherapy with Maureen Pisani [RR 590]
00:31:08
198. Four Corner – Four Wall Shop Inspection [THA 198]
00:28:42
589. Doug Grills – 20 Questions in 30 Minutes [RR 589]
00:50:15
588. The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
00:33:58
197. Electric Vehicles – The Future Unfolds [THA 197]
00:50:45
587. Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]
00:25:32
586. Service Advisor Advice from Steve Shaw [RR 586]
00:36:44
196. Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]
00:26:02
585. Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]
00:25:19
584. ADAS and Tech Advances – Joe Register [RR 584]
00:36:40
195. Coaches Lab: Why Employees Leave [THA 195]
00:52:40
583. Dave Kusa – 20 Questions in 30 Minutes [RR 583]
00:33:41
582. Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]
00:33:41
194. Auto Repair in the Decade of the Eighties [THA 194]
00:43:21
581. Cybersecurity: Defend and Protect Your Business and Network [RR 581]
00:44:54
580. The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]
00:36:25
193. Apprentice Stories [THA 193]
00:36:33
579. Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]
00:36:34
578. Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]
00:40:50
192. Improving Work Flow [THA 192]
00:44:28
577. Shop Talk 9: The Ladies Have a Lot To Say [RR 577]
00:41:43
576. Life After Succession – Randy Pickering [RR 576]
00:33:03
191. Incentive Plans [THA 191]
00:49:11
575. Wealth Building: Become a Financial Adult [RR 575]
01:03:06
574. Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]
00:31:38
190. Succession Planning: With an Internal Candidate [THA 190]
00:46:23
573. Procedures and Systems Part 2 with Brian Gillis [RR 573]
00:35:37
572. Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
00:45:39
189. Delayed Maintenance: The Power of Appointments [THA 189]
00:40:04
571. Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
00:37:13
570. Margaret Palango – 20 Questions in 30 Minutes [RR 570]
00:31:22
188. Succession With a Family Member [THA 188]
00:44:31
569. Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
00:39:24
568. Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
00:34:45
187. Labor Rates: A Function of the Business Not the Market [THA 187]
00:43:16
567. The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
00:31:07
566. Mike Tatich – 20 Questions in 30 Minutes [RR 566]
00:29:10
186. Live at the Grill with Chris Della Bella [THA 186]
00:17:57
565. Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]
00:25:28
564. The Moment of Impact - Validate Your Leadership - Paul McCarthy and John Passante [RR 564]
00:40:21
185. Apprentice Program – Grow Your Own Technician [THA 185]
00:46:45
563. Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
00:32:00
562. Why Coaching is a Business Life Saver – Rick White [RR 562]
00:53:17
184. Decade the Seventies – Talking Auto Repair [THA 184]
00:56:50
561. Ryan Clo – 20 Questions in 30 Minutes [RR 561]
00:32:50
560. Improve Your Leadership Influence: Join Toastmasters [RR 560]
00:41:39
183. Selling Your Business – The First Steps [THA 183]
00:38:47
559. Make Customer Service your Single Biggest Competitive Advantage [RR 559]
00:51:13
558. Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]
00:35:19
182. Business Side of ADAS – Part 2 [THA 182]
00:48:50
557. Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]
00:33:20
556. Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]
00:25:29
181. Fake Reviews: How to Handle Them [THA 181]
00:34:43
555. If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]
00:34:24
554. Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]
00:34:30
180. Why We Have Loaner Cars [THA 180]
00:37:50
553. Unscripted with Andy Bizub and Lucas Underwood [RR 553]
00:45:06
552. Aftermarket Pros Talk Tesla [RR 552]
00:50:00
179. Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]
00:49:39
551. A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]
00:23:33
550. Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]
00:25:05
178. Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]
00:50:29
549. Female Impact: Getting Through [RR 549]
00:44:24
548. Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]
00:32:43
177. Financial Help For Your Team [THA 177]
00:37:01
547. Business Processes and Better Staffing with Brian Gillis [RR 547]
00:26:08
546. Remedy: Shop has Case of COVID-19 [RR 546]
00:37:07
176. Social Media Strategies as we Re-Open the Economy [THA 176]
00:42:33
545. Theft of Catalytic Converters with Peter Neilson [RR 545]
00:17:12
544. Diagnostic Pathways vs. Silver Bullets [RR 544]
00:42:21
175. The Value of a Strong Banking Relationship [THA 175]
00:38:49
543. Embracing Change with David Martin [RR 543]
00:25:01
542. Businesses Grow when Owners Grow – Maryann Croce [RR 542]
00:28:16
174. Adapt or Die – A Look Ahead [THA 174]
00:56:08
541. Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]
00:33:25
540. From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]
00:26:18
173. Training 2020 and Beyond – Future Techniques and Strategies [THA 173]
00:46:57
539. Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]
00:36:35
538. Status of the Aftermarket – Journalist Mark Phillips [RR 538]
00:24:55
172. Insurance Reviews – What if Scenarios [THA 172]
00:50:49
537. A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]
00:28:37
536. Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]
00:27:01
171. Multi Shop Operations – Acquisition – Selling [THA 171]
00:48:48
535. Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]
00:24:00
534. Gamification – Changing Behavior with Kent Bullard [RR 534]
00:42:20
170. Looking Ahead to the New Normal -Part 1 [THA 170]
00:47:15
533. Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]
00:45:03
532. Trainers Speak to Their Craft [RR 532]
00:30:20
169. The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]
00:42:04
531. Bright Light Shines from this Business Coaches Round-Table [RR 531]
00:52:49
530. Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]
00:39:49
168. Success Stories from the Coaching Front Lines PART 2 [THA 168]
00:42:29
529. Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]
00:35:47
528. Technician Round Table - Part 9 OUTSPOKEN on Training - Heipp - Landry - Fanslow [RR 528]
01:03:41
167. Success Stories from the Coaching Front-lines [THA 167]
00:35:06
527. Do You Understand Your Role? [RR 527]
00:29:47
526. Tech Update: AI and The Autonomous Vehicle [RR 526]
00:33:36
166. What Would I Tell My Younger Self [THA 166]
00:39:28
525. Are you a Shop Owner or a Business Owner [RR 525]
00:26:42
524. What Needs to be in Your Marketing Plan Right Now [RR 524]
00:36:48
165. Surviving an Economic Downturn [THA 165]
00:49:56
523. Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]
00:38:17
522. Lift Safety with Rick White [RR 522]
00:29:58
7. bonus Final Inspection – Quality Controls & Covid-19 [Bonus 07]
00:46:07
164. Final Inspection – Quality Controls & Covid-19 [THA 164]
00:46:07
6. bonus Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]
00:44:41
521. Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]
00:43:05
5. bonus Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]
00:38:35
520. Becoming a LEAN Technician [RR 520]
00:18:55
519. Knowing All About ADAS Will Make You a Smarter Technician [RR 519]
00:31:21
3. bonus Bonus Episode 03 – Town Hall Academy on Insurance Coverage
00:47:08
518. Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]
00:21:20
517. Stop Being Afraid – Bryan Gossel [RR 517]
00:30:10
516. Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]
00:37:23
515. Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]
00:37:53
514. Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]
01:01:55
513. In Search of Silver Bullets – Scott Shotton [RR 513]
00:29:39
512. Aftermarket Acumen Part 5 – Succession [RR 512]
00:34:41
511. Zero Dollar Customers – Tom Palermo [RR 511]
00:29:07
510. Aftermarket Acumen Part 4 – Technician Pay [RR 510]
01:07:57
509. Teaching Students at Kustom Built Cars [RR 509]
00:21:28
508. Aftermarket Acumen Part 3 [RR 508]
00:41:21
507. Becoming the CEO – Bob Greenwood [RR 507]
00:36:07
506. Aftermarket Acumen Part 2 – HR Concerns [RR 506]
00:30:02
505. Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]
00:36:49
504. Aftermarket Acumen Part 1 [RR 504]
00:36:21
503. Partnerships [RR 503]
00:35:31
502. Impact Award Winners 2019 [RR 502]
00:35:01
501. Survey Says! [RR 501]
00:30:10
2. bonus Bonus Episode 2 – Little Effort – Big Benefit
00:05:41
500. What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]
01:13:40
499. Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]
00:30:09
498. Dynamic Leadership – Building Your Leadership Team [RR 498]
00:35:44
497. Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
00:24:41
bonus Bonus Episode – Them Changes | A Must Listen
00:04:11
496. Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
00:28:44
495. Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]
00:20:16
494. RR 494: Women In Auto Care 2019 Honorees
00:36:44
RR 493: Do More of 2020 – Goals – Standards
00:20:25
RR 492: YouTube – Benefit or Burden Part 2
00:53:20
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
00:24:30
490. Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]
00:53:57
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
00:32:09
RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
00:31:01