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Remarkable Results Radio Podcast - Carm Capriotto, AAP EPISODE 676, 17th September 2021
Job Expectations: Boomers vs Millennials [RR 676]
00:00:00 00:49:25

Job Expectations: Boomers vs Millennials [RR 676]

Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting. Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE. Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE. Key Talking Points Boomer’s Perspective
  • Show up, shut up, get to work
  • Hard work means long hours
  • Why is this taking you so long?
  • Move out of the way, I will do it myself
  • I will let you know when you do anything wrong
  • The best employee will be just like me.
 Millennial Perspective:
  • I want to tell you about my weekend or night and hear about yours
  • Don’t do my job for me, it tells me you don’t think I know what I am doing or am incapable
  • I want to know what the business contributes to and donates to and supports in the community- does it have eco-friendly practices in place
  • I want to be paid enough and fairly
  • I want to be treated fairly regardless of gender, race, sexual orientation etc.
  • I want a strong leader, to guide but not do the work for me
  • I want a comfortable and safe working environment
  • I don’t need a ton of supervision but like to be occasionally checked in on
  • I want flexible hours, and want to make enough money without working overtime
  • I want my voice, opinions, suggestions, to be heard and at least considered
  • I want to be part of the team- working together and building each other up, no competition amongst the employees
Boomers and Millennials Together
  • Don’t judge what each other what they’re doing, judge what they’ve done/produced- are they meeting deadlines? Getting work done? Meeting expectations?
  • Millennials want constant feedback and review, let them know when they do well and poorly- boomers never had constant reassurance and might not know how to give that feedback and how important it is. There are many things to be thankful for, make sure you voice it. 
  • Seeing someone struggling- boomers take over instead of teaching the employee and using it as a learning experience. Delegate jobs and tasks.
  • Happy and healthy business culture is more important than an increased dollar amount somewhere else. Giving unhappy employees more money is a short-term fix that wears off.
  • “Hard work is long hours” for boomers, work hours to millennials can be condensed down.
  •  “Nothing is more important to me than my job” Boomers vs “There are things more important than my job.” Millennials 
  • Boomers will complain about an employee’s shortcomings to everyone except the employee which will bring down the business culture. Millennials want to have conversations about issues and the leader should initiate teaching moments. Is the employee the problem or is the owner not setting clear expectations and training properly? 
  • Thanks to Sara Fraser and Bill Haas for their contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
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Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm
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172. Insurance Reviews – What if Scenarios [THA 172]
00:50:49
537. A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]
00:28:37
536. Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]
00:27:01
171. Multi Shop Operations – Acquisition – Selling [THA 171]
00:48:48
535. Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]
00:24:00
534. Gamification – Changing Behavior with Kent Bullard [RR 534]
00:42:20
170. Looking Ahead to the New Normal -Part 1 [THA 170]
00:47:15
533. Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]
00:45:03
532. Trainers Speak to Their Craft [RR 532]
00:30:20
169. The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]
00:42:04
531. Bright Light Shines from this Business Coaches Round-Table [RR 531]
00:52:49
530. Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]
00:39:49
168. Success Stories from the Coaching Front Lines PART 2 [THA 168]
00:42:29
529. Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]
00:35:47
528. Technician Round Table - Part 9 OUTSPOKEN on Training - Heipp - Landry - Fanslow [RR 528]
01:03:41
167. Success Stories from the Coaching Front-lines [THA 167]
00:35:06
527. Do You Understand Your Role? [RR 527]
00:29:47
526. Tech Update: AI and The Autonomous Vehicle [RR 526]
00:33:36
166. What Would I Tell My Younger Self [THA 166]
00:39:28
525. Are you a Shop Owner or a Business Owner [RR 525]
00:26:42
524. What Needs to be in Your Marketing Plan Right Now [RR 524]
00:36:48
165. Surviving an Economic Downturn [THA 165]
00:49:56
523. Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]
00:38:17
522. Lift Safety with Rick White [RR 522]
00:29:58
7. Final Inspection – Quality Controls & Covid-19 [Bonus 07]
00:46:07
164. Final Inspection – Quality Controls & Covid-19 [THA 164]
00:46:07
6. Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]
00:44:41
521. Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]
00:43:05
5. Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]
00:38:35
520. Becoming a LEAN Technician [RR 520]
00:18:55
519. Knowing All About ADAS Will Make You a Smarter Technician [RR 519]
00:31:21
3. Bonus Episode 03 – Town Hall Academy on Insurance Coverage
00:47:08
518. Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]
00:21:20
517. Stop Being Afraid – Bryan Gossel [RR 517]
00:30:10
516. Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]
00:37:23
515. Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]
00:37:53
514. Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]
01:01:55
513. In Search of Silver Bullets – Scott Shotton [RR 513]
00:29:39
512. Aftermarket Acumen Part 5 – Succession [RR 512]
00:34:41
511. Zero Dollar Customers – Tom Palermo [RR 511]
00:29:07
510. Aftermarket Acumen Part 4 – Technician Pay [RR 510]
01:07:57
509. Teaching Students at Kustom Built Cars [RR 509]
00:21:28
508. Aftermarket Acumen Part 3 [RR 508]
00:41:21
507. Becoming the CEO – Bob Greenwood [RR 507]
00:36:07
506. Aftermarket Acumen Part 2 – HR Concerns [RR 506]
00:30:02
505. Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]
00:36:49
504. Aftermarket Acumen Part 1 [RR 504]
00:36:21
503. Partnerships [RR 503]
00:35:31
502. Impact Award Winners 2019 [RR 502]
00:35:01
501. Survey Says! [RR 501]
00:30:10
2. Bonus Episode 2 – Little Effort – Big Benefit
00:05:41
500. What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]
01:13:40
499. Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]
00:30:09
498. Dynamic Leadership – Building Your Leadership Team [RR 498]
00:35:44
497. Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
00:24:41
bonus Bonus Episode – Them Changes | A Must Listen
00:04:11
496. Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
00:28:44
495. Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]
00:20:16
494. RR 494: Women In Auto Care 2019 Honorees
00:36:44
RR 493: Do More of 2020 – Goals – Standards
00:20:25
RR 492: YouTube – Benefit or Burden Part 2
00:53:20
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
00:24:30
490. Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]
00:53:57
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
00:32:09
RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
00:31:01
RR 487: Joe Register – Will You Be at the Forefront of Technology?
00:30:16
486. RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
00:32:05
RR 485: Warren Parr – Learning and Innovating with the PicoScope Club
00:26:24
RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent
00:26:55
RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier
00:28:01
RR 482: Technician Shortage Solution – College Apprentice Program
00:24:37
RR 481: David Saline – Start or Grow Your Fleet Business
00:35:29
480. RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?
00:48:10
RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies
00:27:55
RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits
00:45:44
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
00:32:26
RR 476: Chris Cloutier and Scott Brown – Productivity Hacks
00:47:25
RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
00:46:34
RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
00:32:14
RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think
00:27:28
RR 472: Jeff Rudnick – Marketing Do or Die
00:23:25
RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks
00:31:11
RR 470: Automotive Students Speak Out on Their Future
00:31:29
RR 469: ASA Technology and Telematics Forum 2019
00:28:22
RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders
00:37:30
RR 467: Servando Orozco on Franchising
00:24:21
RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals
00:31:35
RR 465: Tom Ham – Your Only Competitor is Yourself
00:26:42
RR 464: YouTube – Benefit or Burden Part 1
01:04:42
RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!
00:37:37
RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional
00:37:55
RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
00:35:52
RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
00:25:54
RR 459: Standards And Values Foster a United Purpose for Your Team
00:47:25
RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?
00:40:27
RR 457: Justin Allen – Working Too Hard? Feel Burned Out?
00:21:13
RR 456: Jennifer Grady ESQ – Harassment Training Required by Law
00:37:10
RR 455: Scott Shotton – Building Quality Trainers of Tomorrow
00:44:24
RR 454: Danny Durbin – Integrating the Third Generation
00:19:09
RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!
00:35:08
RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony
00:40:36
RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff
00:34:56
trailer Trailer – Why Would You Want To Listen and Who the Heck Am I?
00:02:52
RR 450: Michael Eilbracht – Becoming an Industry Trainer
00:24:21
RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?
00:40:23
448. RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser
00:25:01
RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?
00:34:05
446. RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket
00:32:50
445. RR 445: Cash Management with Chris Cotton
00:26:46
444. RR 444: Technician Round Table – Part 7 – Professionalism and More - Heipp – Landry – Fanslow:
01:04:04
443. RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair
00:23:14
442. RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies
00:36:07
441. RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?
00:56:15
440. RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner
00:25:01
439. RR 439: Safety Training in the Workplace – Charlie Ayers with CCAR
00:19:02
RR 438: My New Shop – From the Ground Up – Doug Callaghan
00:29:51
RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen
00:43:30
RR 436: Brad Beeston – Building a Reputation Online
00:27:16
RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019
00:34:39
RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students
00:31:10
RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business
00:27:17
RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer
00:49:00
RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals
00:23:26
RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business
00:31:58
RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan
00:48:47
RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training
00:30:23
RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest
00:32:05
RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand
00:19:28
RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon
00:33:24
RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability
00:33:47
RR 423: Shop Talk 10 – Sold My Business – What’s Next?
00:43:32
RR 422: A Case for Shop Specialization
00:33:28
RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’
00:36:38
RR 420: Kim Walker – Building a StoryBrand
00:29:21
RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs
00:53:49
RR 418: AIST – The Future of Automotive Education
00:44:04
RR 417: Rob Rowsell – Achieving Success on a Curved Road
00:35:08
RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team
00:53:58
RR 415: Mitch Schneider – Legacy Aftermarket Influencer
00:45:47
RR 414: Elevating Our Industry’s Definition of Mechanic/Technician
00:54:20
RR 413: Jill Trotta on Pricing Transparency
00:31:38
RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant
00:28:21
RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein
00:36:33
RR 410: Tom Ham – Running Your Business Remotely
00:28:29
RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!
00:39:01
RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
00:40:33
RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!
00:40:49
RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor
00:45:51
RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
00:40:02
RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind
00:18:58
RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
00:38:01
RR 402: Generation Z – Understanding Our Newest Employees and Customers
00:25:06
RR 401: Family Succession Part 1 – Our Future Female Shop Owners
00:41:05
RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”
00:59:56
RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner
00:48:19
RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
00:47:16
RR 397: Acquisition Integration – A Look Inside a New Location Transition
00:38:18
RR 396: Education – Inside the Automotive Business School of Canada
00:42:13
RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
00:51:17
RR 394: What Quality Employees Really Want – Results From a Technician Survey
00:37:20
RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
00:45:31
RR 392: Shop Talk 7 – The Leading Ladies
00:43:38
RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.
00:37:15
RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers
00:35:37
RR 389: The Art of Successful Mentoring
00:42:04
RR 388: Re-Inventing You! A Personal Story Of Prolific Change.
00:46:07
RR 387: In Praise of Our Trainers
00:48:20
RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners
00:44:40
RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
00:32:41
RR 384: Women In Auto Care 2018 Honorees!
00:44:20
RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable
01:45:11
RR 382: A Champion for Women in The Automotive Industry
00:39:33
RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
00:40:19
RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.
00:40:06
RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
00:48:50
RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
00:41:36
RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
00:27:16
RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
00:36:52
RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops
00:47:19
RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.
00:42:46
RR 373: Shop Talk 5 – Retired and Still Helping the Industry
00:40:34
RR 372: Edwin Hazzard – Training is the Responsibility of the Technician
00:23:01
RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele
00:47:11
RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!
00:34:09
RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
00:39:12
RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.
00:47:32
RR 367: Mike Tatich. John Maxwell Leadership Certified.
00:50:42
RR 366: Defend Our Marketplace – Keeping Up With Connected Cars
00:38:05
RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach
00:42:57
RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.
00:42:35
RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else
00:34:32
RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow
01:01:30
RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.
00:38:40
RR 360: Shop Talk 3 – Millennial Shop Owners.
00:48:09
RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.
00:28:29
RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades
00:40:07
RR 357: Shop Talk Volume 2- Women Shop Owners
00:50:57
RR 356: Bruno Tabbi And The Power of a Vanity Phone Number
00:24:12
RR 355: Andrew Emery from Antero Automotive has The Best Job in the World
00:43:00
RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals
00:53:49
RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry
00:47:53
RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!
00:49:12
RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’
00:47:41
RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.
00:41:37
RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels
00:32:52
RR 348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car Care
00:52:26
RR 347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full Service
00:43:14
RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry
00:56:01
RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light
00:48:38
RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre
01:01:39
RR 343: Shop Talk: John Constantin, Mike Shultz, and Jim Fleischman
00:44:54
RR 342: Brandon Steckler – Diagnostician, Trainer, Writer
00:49:22
RR 341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.
00:53:47
RR 340: Seth Thorson Creates $25,000 Scholarship Endowment
00:30:38
RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals
00:55:41
RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow
00:53:44
RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts
00:42:23
RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage
00:22:30
RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers
00:48:06
RR 334: Deb and Craig Van Batenburg from ACDC – Part 2
01:01:07
RR 333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M Shop
01:15:34
RR 332: Mort Schwartz – Legacy Interview
00:48:06
RR 331: Kelly Bennett – ‘Kelly The Coach’
00:53:08
RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology
00:43:28
RR 329: Tom Ham Part 2 – Automotive Management Network
00:37:16
RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt
00:51:00
RR 327: Prepare to Change – O’Neal – Barrett – Cloutier
00:53:09
RR 326: Sherri Stock from InMotion Auto Care
00:39:51
RR 325: Cecil Bullard on Succession Planning
00:48:13
RR 324: Finding Momentum and Camaraderie in the Canadian Aftermarket
00:54:15
RR 323: Jennifer Filzen from Rock Star Marketing
00:41:30
RR 322: The Future Shop – A Business Coach Perspective – Haas & Greenwood
00:47:30
RR 321: Association Membership More Important Than Ever – Round Table Vision 2018
00:52:35
RR 320: Kathleen Jarosik from Xpertech Auto Repair
00:45:25
RR 319: ASA Northwest – Jobst, Smith, Kelley
00:50:21
RR 318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products Training
00:54:39
RR 317: Mark Colaw from CarFest and Seymour’s Garage
00:38:46
RR 316: Scott Brown with Diagnostic Network
00:46:30
RR 315: Chris Gardner from AASA
00:45:36
RR 314: Educator Think Tank – Vision 2018
00:52:58
RR 313: Taurayi Raymond Sewera from Truck Tech & General Services
00:26:44
RR 312: NASTF – The Road To Great Technicians
00:44:30
RR 311: Scott Pelava from Lonsdale Auto Works
00:47:53
RR 310: Ron Ipach from Repair Shop Coach
00:40:42
RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall
00:59:28
RR 308: Mike Bennett from Mike’s Kars and an ATI Coach
00:51:33
RR 307: Chris Cloutier – Entrepreneurial Lessons from a Serial Entrepreneur
00:52:44
RR 306: The Young Auto Care Network Group – YANG
00:44:33
RR 305: Derek Kaufman – Joran Thompson – Living in a APP World
00:18:39
RR 304: The Battery Shop
00:24:56
RR 303: Jason Soto from Mobilesoft.com
00:29:39
RR 302: Lisa and Kevin Eckler
00:49:12
RR 301: Matt Purselle from Revolution
00:33:02
RR 300: 300th Retrospective: Interview with Host Carm Capriotto
01:38:15
RR 299: Christopher Petersen from Northwest Automotive
00:38:38
RR 298: Mark Roberts from Schertz Auto Service
00:58:36
RR 297: Jay Goninen from Find A Wrench & Find A Mechanic.com
00:45:34
RR 296: The Digital Shop – A Discussion | Sevart | Connor | Kleinschmidt
00:56:36
RR 295: David Eschbach from Spirit One Group on the Service Advisor
00:55:57
RR 294: Jeff Buckley & Jeff Matt on Social Media
00:44:33
RR 293: Brin Kline, AAM form Assured Auto Works
00:41:37
RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers
01:04:19
RR 291: Bambi Crozier from Car Clinic and ASOG
00:45:53
RR 290: Al Haberstroh and Robert Cannon
00:54:18
RR 289: Tony Adams from Weavers Auto Center
00:42:51
RR 288: Jorge Antico from eAutoClub.com
00:50:10
RR 287: Bill Haas – Millennials – How to Lead and Engage This Generation
01:02:53
RR 286: Robert ‘Dutch’ Silverstein from A & M Auto Service
00:44:37
RR 285: Ryan Blair – Blair Automotive
00:47:22
RR 284: Women In Auto Care Honorees
00:32:46
RR 283: Bob Rodriguez – Legacy Industry Trainer
00:45:57
RR 282: Jennifer Maher from TechForce – Technician Shortage – Solution Update
00:37:56
RR 281: Auto Care Impact Award- Four For The Future 2017
00:42:14
RR 280: Eric Svedberg and Rex Cate from Automotive Specialists
00:36:00
RR 279: Wheat Ridge High School STEM Program – Auto Shop on Steroids
00:33:42
RR 278: Emerging Technology – How Will the Aftermarket Prepare – Service EDU @ AAPEX17
00:57:28
RR 277: Andy Bizub from Midwest Performance Cars
00:39:04
RR 276: SPARK 2017 at AAPEX
00:32:31
RR 275: Chris Chesney – Sr. Director Customer Training – Carquest Technical Institute
00:31:59
RR 274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017
00:25:58
RR 273: Technician Round Table Part 3 -Heipp – Landry -Fanslow
00:52:05
RR 272: Marcus Marchegger from Capital Automotive
00:50:06
RR 271: Jim Morton – Aftermarket Trainer and ATC Educator
00:30:06
RR 270: Leon Anderson from Integrity Auto Care
00:43:41
RR 269: ASA-Pennsylvania ‘Super Saturday’ – Training Event
00:32:51
RR 268: Scott Wheeler from Automotive Consultants Group
00:40:10
RR 267: Brian Bates from Eagle Automotive
00:52:34
RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VA
00:47:20
RR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The Garage
00:58:05
RR 264: Steve Ciabattoni – Credit Card Compliance
00:29:29
RR 263: Jason Servidio – VP Transformers Institute
00:43:10
RR 262: Skip Potter – Retired Executive Director NASTF
00:51:22
RR 261: Jim and Shelly Fleischman from Automotive Alley
00:45:00
RR 260: Vic Tarasik – Part 2 – Life’s Lessons
00:37:07
RR 259: Clint Dudley from Shade Tree Auto – Update
00:40:01
RR 258: John Francis from Francis Automotive Services
00:44:24
RR 257: Tom Marx, MAAP – Marx Group & Hart Marx Advisors
00:35:51
RR 256: Rachael Wacha from City Auto Repair
00:45:00
RR 255: David Milne from ATMC and ASE
00:48:17
RR 254: Rod Stephens from The Stephens Law Firm
00:40:59
RR 253: Scott Buckley & Steve Bullins
00:45:47
RR 252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids Hybrid
00:39:19
RR 251: Craig O’Neill form O’Neill’s Transmission Service
00:45:37
RR 250: Dave Hobbs – Lead Technical Trainer- Delphi
00:42:44
RR 249: Brenda & Brent O’Neal from Repair One Automotive
00:53:18
RR 248: Tom Lambert from Shadetree Automotive
00:44:02
RR 247: Derek Kaufman – Partner at Schwartz Advisers – What Does the Future with Autonomous Cars Look Like?
00:30:36
RR 246: Scott Brown from iATN
00:48:23
RR 245: Kate Jonasee from K-Tech in Sebastopol, CA
00:46:39
RR 244: Brian Sump from Avalon Motorsports
00:42:46
RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation
00:50:38
RR 242: Rick White from 180BIZ
00:56:44
RR 241: Jorge Menchu – AES Wave and Instructor
00:43:34
RR 240: Marion Miller from Complete Marketing Resources
00:43:28
RR 239: John Burkhauser – Director of Educational Programs – Bolt On Technology
00:38:59
RR 238: Greg Bunch from Aspen Auto Clinic
00:54:32
RR 237: Rhonda Hiltbrand – News Works Marketing Group
00:35:25
RR 236: Bob Cooper – Elite Worldwide
00:50:23
RR 235: Tom Piippo from Tri-County Motors
00:33:53
RR 234: Vic Tarasik – Major Accounts Director at RLO
00:46:31
RR 233: Brian Weeks from atc AutoCenter
00:52:43
RR 232: Dennis McCarron – On Sales
00:51:52
RR 231: Tony Tatich from TMT Complete Auto Service Center
00:37:56
RR 230: Technician Round Table Part 2 -Heipp – Landry -Fanslow
01:21:26
RR 229: Ciara Pegoda – Leadership 2.0 – Part 3
00:31:16
RR 228: Ciara Pegoda – Leadership 2.0 – Part 2
00:24:16
RR 227: Ciara Pegoda – Leadership 2.0 – Part 1
00:30:49
RR 226: Connected CARS Detroit May 2017 – An Overview
01:00:57
RR 225: Jose Gonzalez – Educator
00:31:38
RR 224: Family Business: Three Dads Point of View
00:50:38
RR 223: Family Business: Three Sons Point of View
00:57:46
RR 222: Dwayne Myers from Dynamic Automotive
00:44:20
RR 221: Bill Greeno from Quality Automotive & Smog
00:37:57
RR 220: Barry Barrett & Tom Ziglar
00:56:28
RR 219: Nick Lenhart from Lenhart’s Service Center
00:41:47
RR 218: Rick Escalambre, Educator – Trainer
00:29:24
RR 217: Stacia Hamp from Community Auto
00:39:30
RR 216: Dennis McCarron from Dealer Strategic Planning
00:46:26
RR 215: Derek Kaufman from Schwartz Advisors – Business Model Transformation
00:50:24
RR 214: Carrie-Lynn Rodenberg from Turnkey Marketing
00:36:07
RR 213: Wayne Colonna from ATSG
00:33:35
RR 212: Chuck Abbott from CPS Automotive
00:20:55
RR 211: Judi and Dana Haglin from Haglin Automotive
00:43:04
RR 210: Service Professional Round Table -O’Neal -Winters -Bohnert
00:45:26
RR 209: Pierre Respaut – Former BMW Shop Owner, Trainer, TST Vice-President
00:36:14
RR 208: Business Coach Round-Table -Greenwood – Haas – Barrett
01:11:54
RR 207: Gonzo’s Tool Box Part 2
00:35:33
RR 206: Technician Round Table Part 1 -Heipp – Landry -Fanslow
01:02:16
RR 205: Chris Monroe from Monroe Tire & Service in Shelby, NC
00:47:10
RR 204: Vision 2017 Leadership Round Table Interview
00:42:04
RR 203: Russell McCloud from Accurate Automotive Attention
00:45:05
RR 202: Bogi Lateiner and the Chevy Montage All Female Build
00:27:54
RR 201: Margie van Lierop from Beach Cities Garage
00:40:48
RR 200: 200th Episode Retrospecitive
01:13:58
RR 199: Brett Beachler from Beachlers Vehicle Care & Repair
00:45:34
RR 198: Oscar Manzo – 2016 Counter Professional of the Year
00:23:42
RR 197: Gary Pontious, Jr. from Toledo Auto Care
00:40:05
RR 196: Gary Sharits – Repair Pal/ASE Master Automobile Technician of the Year 2016
00:37:49
RR 195: Tatsu Tsuchida from Tokyo Automotive
00:38:39
RR 194: Bob Olson – Chrysler/ASE Technician of the Year 2016
00:19:17
RR 193: Kirk Richardson from South Street Auto Care
00:43:59
RR 192: Eric Ziegler – E-Z Diagnostic Solutions and Trainer
00:46:03
RR 191: George Arrants – Career Educator, Trainer and Recruiter
00:42:55
RR 190: The Potential Of Potential – Leadership Round Table
00:51:00
RR 189: Uwe Kleinschmidt from AutoVitals
00:46:23
RR 188: Marlo Miranda – 2016 ASE Instructor of the Year
00:51:30
RR 187: Parker Davis – BMW Specialist – Owner Broad Stroke Associates
00:38:36
RR 186: Chris Cloutier on Shop Technology
00:46:00
RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service
00:41:36
RR 184: Tim Dwyer Automotive Education Specialist at Consulab
00:48:43
RR 183: Michele Winn, Diagnostician at Beck Service Center
00:35:33
RR 182: Bobby Bassett on Cooling System Comebacks
00:28:37
RR 181: Jerry Kubitsky from Summit Transmissions
00:45:53
RR 180: Jorge Menchu from AES Wave and Industry Instructor
00:55:13
RR 179: Tristan Realubit from Real Autohaus Automotive
00:45:19
RR 178: The Digital Sales Process with Jeremy O’Neal and Chris Cloutier
00:53:10
RR 177: Joe Hanson from Gordie’s Garage
00:42:19
RR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician Shortage
00:33:07
RR 175: Brian Jesko – Shop owner doesn’t have customers, but friends for life.
00:38:44
RR 174: All Women Panel from Pittsburg State Univ-Seniors in Automotive Technology
00:45:50
RR 173: Nick Modesti from Modesti’s Car Care Center
00:40:43
RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang
01:08:00
RR 171: Robert Noriega from Autoworks Tampa
00:47:18
RR 170: Jude Larson, JML Real Solutions
00:38:56
RR 169: Seth Thorson from Eurotech Auto Repair
00:35:44
RR 168: Bob Heipp – Mobile Diagnostician
00:41:47
RR 167: Eric Svedberg from Automotive Specialists
00:44:30
RR 166: Jim Cathcart from the Cathcart Institute
00:55:04
RR 165: Mark Goldsmith from Mark’s Independent Service
00:38:44
RR 164: Scott Norman – Skills USA & Worldskills USA
00:24:23
RR 163: Frank Scandura from Frank’s European
00:52:34
RR 162: Rodger Bland, GEARS Magazine Editor
00:41:32
RR 161: John Miller from Freedom Automotive
00:27:29
RR 160: Ray Fisher from ASA Michigan
00:26:56
RR 159: Jason Malo form Advanced Automotive Performance
00:32:19
RR 158: Tom Meyers
00:37:47
RR 157: Jason Hladyniuk from Oxford Tire and Auto Centre
00:34:07
RR 156: Kathleen Long from Repair Pal
00:29:56
RR 155: Social Media Strategy with Greg Buckley & Frank Leutz
00:38:54
RR 154: Ray Kunz from ACT
00:25:57
RR 153: Doug Callaghan from Vic’s Service Centre
00:30:00
RR 152: Scott Norman Automotive Educator
00:29:06
RR 151: Gary Keyes from E & M Motors
00:26:15
RR 150: Murray Voth – Freedom Consulting & Training
00:34:44
RR 149: Carolyn Coquillette from Luscious Garage
00:31:13
RR 148: Bobby Bassett From Gates Corporation
00:30:03
RR 147: Jacquie Walter Hower from Zimmerman’s Automotive
00:29:51
RR 146: Matt Fanslow – Technician Interview
00:38:14
RR 145: Dennis Montalbano from German Auto Repair
00:37:30
RR 144: John Passante – High Touch Leadership in a High Tech World
00:47:09
RR 143: Kevin Donohoe from Pacific Motor Service
00:32:43
RR 142: Dan Marinucci from Communique’
00:34:06
RR 141: Scott Waddle of Precision Auto Service
00:30:10
140. RR 140: Maylan Newton – Catastrophic Failure of Me
00:33:06
RR 139: Jeff Buckley from My Fathers Shop
00:34:32
RR 138: James Snider from Auto Tech Career.com
00:42:24
RR 137: John Anello from Auto Tech On Wheels
00:35:17
RR 136: Dave Erb from Hire Frederick
00:33:38
RR 135: Garry Plimmer from Garry’s Automotive
00:37:48
RR 134: Todd Erickson from Identifix
00:20:56
RR 133: TJ Reilly from Same Day Auto Service
00:38:57
RR 132: Auto Care – Industry Job Board
00:28:10
RR 131: Don Smith from Elite Electronics
00:30:58
RR 130: Barry Barrett from RLO
00:32:19
RR 129: Jerry Holcom from S & S Service
00:33:19
RR 128: Joel Ayers of the Automotive Aftermarket Charitable Foundation
00:31:43
RR 127: Dave Kusa of Autotrend Diagnostics
00:33:28
RR 126: John Gardner Automotive Instructor and Host of Tech Garage
00:34:07
RR 125: Succession Planning Round-Table
00:50:05
RR 124: Jeremy O’Neal from Advisorfix
00:34:24
RR 123: Pete Rudloff from Pete’s Garage
00:45:07
RR 122: ASE Test ‘Uncovered’
00:52:59
RR 121: Nikki Ayers from Ayers Automotive
00:32:17
RR 120: Suzanne Hawley from Family Service Day
00:26:57
RR 119: John Eppstein from John’s Automotive Care
00:35:14
RR 118: Supplier Needs- What constitutes a strong business partnership?
00:48:49
RR 117: John Bridgwater from Wrights Automotive Service
00:31:20
RR 116: Craig & Deb Van Batenburg from ACDC
00:36:26
RR 115: Doug Grills from AutoStream Car Care Center
00:32:00
RR 114: Service EDU – Technician Training Program
00:31:34
RR 113: Kim Auernheimer from CS Automotive
00:30:59
RR 112: Randy Baker – ASE/NATEF Industry Education Alliance Educator of the Year 2015
00:34:46
RR 111: Frank Palange from V & F Auto
00:32:01
RR 110: Brent Berman from Federal-Mogul Motorparts
00:38:42
RR 109: Scott ‘GONZO’ Weaver
00:35:49
RR 108: Maylan Newton from ESI -Part 1
00:34:46
RR 107: Ron Haugen of Westside Auto Pros
00:33:45
RR 106: Bill Haas from NACAT
00:32:15
RR 105: Big Event Technician Training
00:28:14
RR 104: Todd Westerlund from Kukui
00:32:44
RR 103: Dave Erb
00:31:14
RR 102: Donna Wagner form Northwood
00:30:45
RR 101: Ron Inchausti from Coast Motor Werk
00:40:53
RR 100: 100th Episode Retrospective
01:16:19
RR 099: Randy Lucyk from Kalkaska Midas
00:31:47
RR 098: Ryan Kooiman, Dir. of Training, Standard Motor Products
00:27:11
RR 097: Jeff Ruffing from Ruffing Automotive Services
00:35:16
RR 096: Jeff Peevy of AMI on Creating A Learning Culture
00:38:36
RR 095: Tim Davison from Chumbley’s Auto Care
00:30:08
RR 094: Mike Davidson from American Skilled Labor Association
00:33:49
RR 093: Technician Mentor/Apprentice
00:50:00
RR 092: Ryan Clo from Dubwerx in Cincinnati, OH
00:29:02
RR 091: Womens Board Winter 2016 Meeting – Compilation
00:38:13
RR 090: Technician Training Round-Table Part 2
00:48:54
RR 089: Larry Moore from Larry’s Auto Works
00:32:29
RR 087: Tom Palermo from Preferred Automotive Specialists
00:30:45
RR 086: Cecil Bullard from Institute for Automotive Business Excellence
00:32:10
RR 085: Brian Bowersock of West Automotive Group
00:29:19
RR 084: Sheri Hamilton from ASA-Midwest
00:27:45
RR 083: Behind Scenes of Connect Car: Part 2 – What did we learn from CES 2016?
01:01:42
RR 082: Joe Miles from Kaiser Tire & Auto
00:29:46
RR 081: Jody DeVere from Ask Patty.com
00:30:10
RR 080: Michael Morgan from Frost Transmission
00:30:54
RR 079: Shari Pheasant – Former COO Institute for Automotive Business Excellence
00:28:59
RR 078: Behind the Scenes on the Connected Car Part 1
01:02:41
RR 077: Jeff Peevy of AMI
00:36:20
RR 076: Alan ‘Ollie’ Gelfand
00:33:34
RR 075: Brian Cruickshank from University of the Aftermarket
00:30:45
RR 074: Catering to the Female Customer
00:57:42
RR 073: Charitable Initiatives in the Automotive Aftermarket
00:33:44
RR 072: Tony Molla on the 21st Century Repair Shop
00:25:00
RR 071: Chris Price from Saratoga Shell
00:35:03
RR 070: G Jerry Truglia with ATTS
00:39:29
RR 069: E-Myth: Working ON your business and not IN it.
00:52:56
RR 068: Shari Pheasant from Horse Power Strategies
00:30:01
RR 067: Joe Valind from Auto Safety Center
00:32:18
RR 066: Tony Molla from the Automotive Service Association (ASA)
00:23:46
RR 065: Darrell Marx from Darrell’s Firestone
00:32:07
RR 064: BJ Lee from Institute of Automotive Business Excellence
00:22:33
RR 063: Value of a Business Coach
00:48:44
RR 062: Tom Ham of Automotive Management Network
00:21:01
RR 061: Keith Katz from Quality Service Center
00:34:02
RR 060: Greg Buckley from Buckley’s Car Care
00:47:31
RR 059: Technician Training Best Practices -Roundtable
00:47:23
RR 058: Robert Redding from ASA
00:26:45
RR 057: John Passante discussing the Women’s Board Book on Leadership
00:25:09
RR 056: Multi-Shop Ownership: Opportunities & Challenges
00:48:27
RR 055: Louis Efron from Telsa
00:30:16
RR 054: Social Media Best Practices
00:46:15
RR 053: Danny Sanchez from Autoshop Solutions
00:32:32
RR 052: Mike Davidson from Parkway Automotive
00:32:34
RR 051: Bill Hanvey from AASA
00:26:16
RR 050: Joe Sevart of I70 Auto Service
00:30:42
49. RR 049: Bob Greenwood from AAEC
00:27:01
RR 048: Jeff Matt from Victory Auto Service
00:35:18
RR 047: Trish Serratore SR Vice President of ASE
00:18:59
RR 046 Greg Skolnik from Motor Works
00:39:34
RR 045: Kim Walker from 5 Stones Media
00:40:27
RR 044: Rick Bilger from Advanced Auto Pros
00:41:29
RR 043: Trish Serratore President NATEF & AYES
00:24:01
RR 042: Dave Toole from Tooles’ Garage
00:30:22
RR 041: Jim Murphy from Elite Worldwide
00:30:04
RR 040: Roger Lanctot from Strategy Analytics
00:31:51
RR 039: Bill Nalu from Interstate Auto Care
00:38:08
RR 038: Kathleen Schmatz from the Auto Care Association
00:31:26
RR 037: Bill Moss from EuroService Automotive
00:32:53
RR 036: Peter Meier from Motor Age
00:28:33
RR 035: Jerry Kezhaya from The Auto Shop
00:39:33
RR 034: NACE-CARS 2015
00:18:32
RR 033: Donny Seyfer from Seyfer Automotive
00:31:56
RR 032: Malcolm Sissmore on Telematics
00:26:20
RR 031: Todd Holiday from Winchester Tire
00:26:23
RR 030: Donny Seyfer Chairman ASA
00:21:07
RR 029: Andy Massoll from Curt’s Service
00:26:48
RR 028: Leigh Anne Best from Brakes For Breasts
00:18:24
RR 027: Bogi Lateiner from 180º Automotive
00:25:17
RR 026: Craig Clark from Alfred State College
00:21:35
RR 025: Frank Butkus-Leutz from Desert Car Care
00:44:38
RR 024: Jill Trotta from Repair Pal
00:19:38
RR 023: Maryann Croce from Croce’s Transmissions
00:28:05
RR 022: Amy Mattinat from CCC Women’s Board
00:14:13
RR 021: Bill Hill from Mighty Auto Pro
00:31:20
RR 020: Michael Haeg from Century Interactive
00:18:10
RR 019: Greg Buckley from Buckley’s Auto Care
00:37:51
RR 018: Michael Rukov, YANG
00:19:23
RR 017: Dave Serio from Vehicle Service Plus
00:30:44
RR 016: Dave Striegel on NAPA Conference
00:14:42
RR 015: Judy Walter from Zimmerman’s Automotive
00:29:13