1022.
Managing An Independent Shop: A Dealership Veteran’s Perspective [RR 1022]
415.
Marketing VS Branding: Explained [THA 415]
1021.
Inside Joe’s Garage AAPEX 2024: Bosch Booth [RR 1021]
414.
License to Skill: Automotive Training and Networking at Vision 2025 [THA 414]
1021.
Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]
413.
Should I Hire A Shop Manager? [THA 413]
1019.
ASE Test Prep Explained [RR 1019]
1018.
The Legacy of Standard Motor Products: A Journey Through Automotive Innovation [RR 1018]
412.
Transforming Your Repair Shop to Professional Auto Service Center [THA 412]
1017.
How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]
1016.
Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]
411.
Will Automotive Certifications Reshape Insurance Policies? [THA 411]
1015.
Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]
1014.
The Cost Of Wanting To Be Right: Finding Balance in Business and Life [RR 1014]
410.
Are You Hiring or Just Filling a Position? The Truth About Automotive Recruitment [THA 410]
1013.
Empowering Continuing Education: The Launch of MEMA’s Training Hub [RR 1013]
1012.
Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]
114.
Inside AAPEX 2024: The Pico Booth with Matt Fanslow [FTR 114]
409.
Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]
1011.
Education and Training: Staying Ahead of the Curve [RR 1011]
1010.
Modern Customer Engagement In Auto Service [RR 1010]
113.
Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]
408.
The Real Horsepower Behind Automotive Influencers [THA 408]
1009.
Embracing Modern Equipment and Education [RR 1009]
1008.
The Triple Threat: Mastering Three Labor Rates [RR 1008]
112.
Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]
407.
Embracing Regret: Learn and Grow From Past Mistakes [THA 407]
1007.
Turning Data Overload Into Actionable Insights [RR 1007]
979.
Embrace Peer Reviews: Upgrade Your Business [RR 979]
1006.
How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]
111.
Transforming Phone Calls into Profits: The Five C's Every service Advisor Should Know [FTR 111]
406.
Strategies for Streamlining Workflow [THA 406]
1005.
From Military Discipline to Automotive Leadership [RR 1005]
1004.
Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]
110.
Automotive Einsteins: Thinking Under the Hood [FTR 110]
405.
To Your Health [THA 405]
1003.
Rising Car Theft and Licensing Challenges [RR 1003]
1002.
Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]
109.
Using Your Transferable Skills to Become a Better CEO [FTR 109]
404.
From Daily Training to Daily Wins: Motivating Your Team [THA 404]
1001.
Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001]
1000.
The Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]
108.
“I’m Just One of the Guys!” Being Seen Beyond Gender and Ethnicity [FTR 108]
403.
The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403]
999.
Ego Death and Leadership: Redefining Success [RR 999]
998.
A Hands on Adventure: Uncovering An EV Battery! [RR 998]
107.
Are You Embracing Vehicle Complexity? [FTR 107]
402.
Shop Owners to the Rescue: Friends First, Competitors Second [THA 402]
997.
Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]
996.
Transitioning A Family Business To A Third Generation Leader [RR 996]
106.
Profit is not a Dirty Word [FTR 106]
401.
Mastering Gross Profit: Real World Stories from Shop Owners [THA 401]
995.
Global Perspective: Shop Owners Trip to China [RR 995]
994.
Securing the Future: Insights from NASTF [RR 994]
105.
Flat Rate Pay: Controversies and Alternatives [FTR 105]
400.
Leadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400]
993.
All Shop Owners Know Something That Other Owners Don’t Know! [RR 993]
992.
Bruised, But Battle Hardened Business [RR 992]
104.
The Impact of DVI’s On Sales and Shop Efficiency [FTR 104]
399.
Do You Have A No Culture, Culture In Your Business? [THA 399]
991.
The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]
114.
Sales Strategies for Service Advisors and Client Service Reps [CC 114]
990.
The Ultimate Guide to Conference Travel: Essential Tips and Tricks [RR 990]
103.
Strategies for Addressing the Technician Shortage [FTR 103]
398.
Human Connections: Mastering Soft Skills in the Modern Workplace [THA 398]
989.
The Race to Electric: How Chinese Manufacturers are Changing the Game for Legacy Automakers [RR 989]
988.
From Partnership Struggles to Solopreneur Success [RR 988]
102.
“Start Thinking About The Industry First, and You Second.” [FTR 102]
397.
What’s The Worst Piece of Advice You’ve Ever Been Given in Business? [THA 397]
987.
Revving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987]
986.
If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986]
101.
Are You the Biggest Constraint to Your Business Growth? [FTR 101]
396.
The Most Overlooked ‘Power’ Tool: Unlocking Your SMS [THA 396]
985.
Essential Skill Trades Revolution: Beyond the Degree [RR 985]
984.
Making Safety A Priority: Safety Inspection Walkthrough [RR 984]
100.
“I Don’t Need to Read That” Said No One Ever [FTR 100]
983.
Creating a Culture of Accountability for Internal Succession [RR 983]
395.
A Gift, Not A Punishment: Service Advisor Coaching [THA 395]
982.
From Websites to Texts: How to Meet Modern Consumer Expectations [RR 982]
99.
‘Crystal Clear’ Communication [FTR 099]
394.
Automotive Trends: Let Go of Outdated Practices and Embrace Innovation [THA 394]
981.
Don’t Sweat It: Keep Cool with A/C Equipment Troubleshooting [RR 981]
980.
Is the Automotive Industry Ready for a Language Revolution? [RR 980]
393.
Smart Advice to New Shop Owners [THA 393]
98.
Top 3 Ownership Principles [FTR 098]
978.
Powering Up: Tracy Capriotto Explores EV Safety [RR 978]
97.
“You Cannot Run a Business From the Underhood of a Car.” [FTR 097]
392.
The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]
977.
From Diesel to Dollars: Building a Better Shop [RR 977]
391.
Brake Jobs For A Cause: Join the Movement to Fight Breast Cancer [THA 391]
976.
How To Tap Into Government Workforce Development Funds [RR 976]
975.
Beyond Band-Aids: Fix Your Leaking Bucket [RR 975]
96.
Are We Unintentionally Devaluing Ourselves [FTR 096]
390.
Actionable Tips for Enhancing Self-Awareness [THA 390]
974.
The Power of Service Proposals [RR 974]
95.
Are You Setting Your Employees Up To Fail? [FTR 095]
973.
Level Up Your Automotive Training with Gamification [RR 973]
389.
Profit First Update: Cash Management Revolution [THA 389]
972.
Psychological Safety: Nurturing Trust, Communication, and Growth [RR 972]
971.
This Nerd Says “Go Paperless!” [RR 971]
94.
How Can Technicians Make a Personal Commitment to Training and Improvement? [FTR 094]
388.
Are You EV Ready? [THA 388]
970.
Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses [RR 970]
93.
The Tomorrow You’re Dreaming Of Is Created Today [FTR093]
969.
Leveraging Technology and Marketing in Recruitment [RR 969]
387.
The Business Partner You Didn’t Know You Needed: A Coach [THA 387]
968.
Customer-Centric Service Ideology [RR 968]
967.
Avoid These Money Mistakes! [RR 967]
92.
Here Is What I’m Doing For In House Training [FTR 092]
386.
Inspiring the Next Generation: How Camp DRIVE Is Shaping Future Automotive Professionals [THA 386]
966.
Mastering Systems, Operations, and Procedures [RR 966]
965.
Training and Safety in the Age of EVS and ADAS [RR 965]
385.
“Knowledge Without Theory Is Pretty Worthless.” [THA 385]
964.
Effective Language Shift For Shop Owners: From Labor Rate to Service Rate [RR 964]
963.
Breaking Down Transmissions: A Deep Dive with Wayne Colonna [RR 963]
384.
How a Mentor Can Change Your Life [THA 384]
962.
Exploring Music, Leadership, and Company Culture [RR 962]
961.
Morning Huddles: Fueling Mighty Auto Pro’s Success Story [RR 961]
383.
Red Flags When Buying a Business [THA 383]
960.
The Impact of ‘Why’ in Learning and Diagnostics [RR 960]
959.
The Electric Revolution: Insights From Dave Giles [RR 959]
382.
Auto Allies: Forging an Independent Networking Group [THA 382]
958.
The Untapped Potential of Tire Sales [RR 958]
957.
The Importance of Safety and Compliance in Automotive Shops [RR 957]
381.
15 Car Maintenance Rip-Offs Explained [THA 381]
956.
Are You Really Checking Batteries and Tires? AAA Knows You’re Not! [RR 956]
955.
Chilling Truths: The Impact of New Refrigerants in the Automotive Aftermarket [RR 955]
380.
Shop Owner Reacts to His 360 Review From His Team [THA 380]
954.
The Impact of Internal Training [RR 954]
953.
The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]
379.
Today’s Auto Parts Quality and Supply Chain Complexities [THA 379]
952.
The Mustang Man – Giuliano Zuccato – Re-Release
951.
Stay Out of the Rabbit Hole [RR 951]
378.
How To: Identify, Accept, and Overcome Dyslexia in Your Workplace [THA 378]
950.
How To Offer The Best Customer Support Without A Quality Team: Spoiler Alert, You Can’t! [RR 950]
113.
Attract, Develop, and Retain Top Automotive Talent [CC 113]
949.
The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949]
377.
So You Think You Want To Open Your Second Location? [THA 377]
948.
The Driving Force: Extraordinary Results with Ordinary People [RR 948]
947.
What We Can Learn From The Falco Family Business [RR 947]
376.
ASE Subject Matter Experts [THA 376]
946.
Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946]
945.
A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]
375.
Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375]
944.
Are You Measuring Sales by the Minute? [RR 944]
943.
The Courage to Train: From Hawaii to Kansas City [RR 943]
374.
How to Huddle [THA 374]
942.
In 8 Years I’ve Been Through 68 Service Advisors [RR 942]
941.
Mentorship, Training and the Rise of Specialists [E941]
373.
Shop Owner Mastermind [THA 373]
940.
The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940]
939.
Business Growth and Personal Development: Education, Delegation and Elevation [RR 939]
372.
The Evolution of Automotive Technology Training [THA 372]
938.
Are You Addicted to Social Media? [RR 938]
937.
Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937]
371.
Daily Dose of Top Tier Training: Today’s Class [THA 371]
936.
Measuring Technician Performance with Scorecards and Analytics [RR 936]
935.
The Rise of the Mechanical and Technology Specialist [RR 935]
934.
From Shop Owner to Trainer [RR 934]
370.
Coaches Lab: Benefits and Succession [THA 370]
933.
Leadership in Times of Transformation [RR 933]
932.
Make Every Detail Count: What Message Are You Sending to Customers? [RR 932]
369.
Overcoming Struggle: You Must Pivot [THA 369]
931.
So You Think You Understand Coolants? [RR 931]
930.
Al Dente Excellence: The PASTA Method [RR 930]
368.
Meet the 2024 Mobile A/C Pioneer Award Winners [THA 368]
929.
Preventing Water Pump Comebacks [RR 929]
928.
Engineering School Taught Me How To Think [RR 928]
367.
2024 Outlook with the Aftermarket Radio Network [THA 367]
927.
“Not Your Grandfather’s Air Conditioning Anymore!” [RR 927]
926.
Which Scan Tool Should I Buy? Vision Hi-Tech Training & Expo 2024 [RR 926]
366.
Service Advisor Role Play #7 [THA 366]
925.
Automotive Training: A Business Strategy [RR 925]
924.
Unpacking the Dynamics of Consumer Choice and Pricing [RR 924]
365.
Why CRM is Vital to Automotive Shop Success Part 2 [THA 365]
923.
How Can Parenting Lessons Improve Your Business Leadership? [RR 923]
922.
The Role of The Reservationist in Auto Repair [RR 922]
364.
Multiple Labor Rates [THA 364]
921.
Technician Attraction Blueprint [RR 921]
920.
From Dealership to Mobile Mechanic [RR 920]
363.
Coaches Lab: When Will Shops Stop Doing Work That They Don’t Get Paid For? [THA 363]
919.
I’m More Than Just A Mechanic [RR 919]
918.
Understanding Intangible Holes in Your Business [RR 918]
362.
What is Leadership Coaching? [THA 362]
917.
Why Do Some People Embrace Change While Others Resist It? [RR 917]
916.
A Real World Perspective on Safety [RR 916]
361.
Driving Change: Women’s Influence in the Automotive World [THA 361]
915.
The Art of Client Appreciation [RR 915]
190.
Back to the Basics: Gear Doesn’t Buy Skill [AW 190]
914.
Labor Rate Tracker Update: A Valuable Tool [RR 914]
360.
AAPEX’S Commitment to Student Mentorship [THA 360]
913.
The New Frontier of Measuring Service Advisor Effort and Output [RR 913]
189.
Technician Productivity Redefined [AW 189]
912.
Remarkable Customer Service Stories from Red Rock Repair [RR 912]
359.
Why CRM is Vital to Automotive Shop Success [THA 359]
911.
Teaching Seniors How to Drive Safe, Smart and Healthy – Greg Buckley [RR 911]
188.
From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188]
910.
Stop Thinking of the Business as You: Think of it as a Separate Entity [RR 910]
358.
Ways to Unify Your Team [THA 358]
909.
Revolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]
187.
From the Classroom to the Shop – The Future of Automotive Education [AW 187]
908.
Navigating the Tesla Terrain: Insights from Seth Thorson [RR 908]
357.
Thriving Through Our Economic Challenges [THA 357]
907.
Exploring the Depths of Self-Reflection: The Power of Personal SWOT Anaylsis [RR 907]
186.
Give Me 10 Update: Collaboration with Education [AW 186]
906.
Technician’s Three-Year Succession Plan [RR 906]
356.
Keeping an Eye on Bay Productivity [THA 356]
905.
2023 AAPEX Service Award Winners [RR 905]
185.
Becoming a Shop Owner with Meg Richards [AW 185]
904.
CASE: Controller, Analyzer, Socializer, Entrepreneur- Which Personality Type Are You? [RR 904]
355.
OK, I Raised My Labor Rate: Now What?! [THA 355]
903.
Transparency is the New Trust: Bridging the Gap Between Technology and Client [RR 903]
184.
Up Close and Personal with Brett Beachler [AW 184]
902.
Congressional Testimony: Right to Repair Update [RR 902]
354.
Deferred Work: A Sales Growth Tactic [THA 354]
901.
Creating Psychological Safety For Your Employees [RR 901]
183.
Personal Development in Sales Training: Pushing Boundaries for Growth [AW 183]
900.
Behind the Scenes of the Industry’s Premier Podcast [RR 900]
353.
Hands-On EV and Hybrid Training: Earthling Automotive [THA 353]
899.
Insights Into AAPEX 2023: Right to Repair and Magic Johnson [RR 899]
182.
Gain Commitment From Your Team: Lead From the Front [AW 182]
898.
Doubling Down On Diagnostics [RR 898]
352.
Network Security: Protecting Your Business [THA 352]
897.
Are You Turning Wrenches or Turning Profits? The Impact of Business Coaching [RR 897]
181.
Making a Course Correction with Wesley Adams [AW 181]
896.
Unlocking Higher Levels of Learning [896]
351.
Are You Stealing From Yourself? [THA 351]
895.
ADAS Calibration Challenges: The Need for Continuous Learning [RR 895]
180.
Succession in Real Life [AW 180]
894.
Conference Planning Musts! [894]
350.
Why Join Our Automotive Virtual Toastmasters? [THA 350]
893.
Intentionally Lowering Tensions in Conversations [RR 893]
179.
Defining Mentoring and Its Role in Implementing Change [AW 179]
892.
Scanner Danner: The Next Chapter [RR 892]
349.
Family Business: The Dads [THA 349]
891.
Overcoming the Challenges of Apprenticeship Programs [RR 891]
178.
From Idea to Product: Dorman’s Process of Developing Products [AW 178]
890.
Employee Fraud: Tips to Prevent Fraud and Profit Leaks [RR 890]
348.
Life Calibration: From Burnout to Balance [THA 348]
889.
Speaking Greatness Into Your People [RR 889]
177.
5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance [AW 177]
888.
High Performance Leadership Training [RR 888]
347.
Hiring Gen Z Mechanics [THA 347]
887.
The Google Nerds’ Guide to Streamlining Your Business [RR 887]
176.
New Age Employees Require A New Way of Thinking [AW 176]
886.
Conference ROI: Extend Your Conference Investment 10X [RR 886]
346.
Build Your Labor Rate From the Ground Up: Part 2 [THA 346]
885.
The Unspoken Reality of Grief [RR 885]
175.
Catching Up with the ‘Car Coach’ Lauren Fix [AW 175]
884.
The Roadmap to Success: Work Smarter Not Harder [RR 884]
345.
Elevating Professionalism Through Language and Terminology [THA 345]
883.
Case Study: The Death of Your Client’s Car [RR 883]
174.
Lunch and Learn Training: How It’s Done! [AW 174]
882.
Lost Everything: Started from Scratch and Bought a Shop [RR 882]
344.
S.O.B: Son of Boss [THA 344]
881.
The Future of ICE, EVs, and eFuels [RR 881]
112.
Start Your Engines for ASTE 2023 [CC 112]
173.
Who is Your Customer Experience Officer (CXO)? [AW 173]
880.
The Art of Onboarding: A Deep Dive Into Employee Training and Development [RR 880]
343.
Listening to Service Advisor Phone Calls [THA 343]
879.
Today’s Class: Adaptive Learning Technology [RR 879]
172.
Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]
878.
Developing Our Future: The Training Bay at Joe’s Garage at AAPEX [RR 878]
342.
Transforming Lives One Bike at a Time: The Impact of Philanthropy [THA 342]
877.
Navigating the Electrified Road: Understanding the Need for EV Certification [RR 877]
111.
The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]
171.
Acquiring and Transforming a 72 Year Old Business [AW 171]
876.
Accelerate Your Career at ASCCA's Training Conference [RR 876]
341.
Redefining Business Bravery: Stories of Courage [THA 341]
875.
My Technicians Won’t Go To Training: Why Not? [RR 875]
170.
Real Estate Strategies [AW 170]
874.
How to Maintain Focus in a World Full of Distractions [RR 874]
340.
How Do You Define Professionalism? [THA 340]
873.
Revolutionizing ASE Certifications: Remote Testing with ProProctor [RR 873]
169.
Rachel Spencer’s ‘Rachelisms’ for Auto Repair [AW 169]
872.
Why is Mission Strategy Crucial in the Automotive Industry? [RR 872]
339.
Are You Really Overbooked? [THA 339]
871.
From Mom and Pop to Multi Shop Owners [RR 871]
168.
Remodel 1 Year Later: See the Transition, See the Difference [AW 168]
870.
Paradigm Shift: Predicting Customer Needs with Artificial Intelligence [RR 870]
338.
Breaking the Mold: How a Staffing Agency Can Help You Build a Winning Team [THA 338]
869.
EV Fire Safety: Exploring Risks and Solutions [RR 869]
167.
Preparing for Fall 2023 Conferences [AW 167]
868.
From Training to Triumph: Breathe Leadership Into Your People [RR 868]
337.
Marketing Power Panel: Grow Your Revenue by $1 Million [THA 337]
867.
Exploring the Changing Trends in Engine Oil: From Viscosity Grades to Fuel Efficiency [RR 867]
166.
The Noble Mechanic: Before and After Transformation and Rebranding [AW 166]
866.
Is Your Shop Butcher Clean? [RR 866]
336.
Counterfeit Parts [THA 336]
865.
Hiring Process Explained [RR 865]
165.
Embracing Change: Navigating the Electrification Revolution [AW 165]
864.
Is Your Company Culture Holding You Back? [RR 864]
335.
Advantages and Challenges of Artificial Intelligence in the Automotive Industry [THA 335]
863.
App-solutely Essential: Why Auto Repair Shops Need to Embrace Apps [RR 863]
164.
New Build in 4 Months: A Look Inside [AW 164]
862.
Stagnation vs Acceleration: How EOS Can Transform Your Business [862]
333.
One Location $2.5M: How We Do It [THA 334]
861.
Right To Repair NHTSA Update [RR 861]
163.
Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One [AW 163]
860.
How Can Data Improve Customer Relationships and Sales? [860]
333.
Keeping Up with Technology [THA 333]
859.
Why Is Transmission Diagnostic Training Essential For Automotive Technicians? [RR 859]
162.
Why Much? How Much? Exploring Value Proposition in Auto Repair [AW 162]
858.
Don’t Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]
332.
Using Slack as a Communication Tool [THA 332]
857.
Advocacy, Action, and the Future of Right to Repair [RR 857]
110.
Brakes For Breasts – 2023 Update & Challenge [CC 110]
161.
How Can Professionalism Improve the Automotive Industry? [AW 161]
856.
How Your Mindset Will Overcome Your Business Struggle [RR 856]
331.
Creating Consistent Routines that Drive Success [THA 331]
855.
Leadership Principles from Coach Rod Olson [RR 855]
160.
Personalized Customer Service and Marketing Strategies [AW 160]
854.
Leadership 2.0: Transitioning from Technician to Shop Owner [RR 854]
330.
Making Dispatch Work [THA 330]
853.
The Kids Table: The Next Generation in the Automotive Industry [RR 853]
159.
The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159]
852.
Getting Over the Success Syndrome [RR 852]
329.
What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329]
851.
Cheers to Success: Building a Thriving Business and a Craft Brewery [RR 851]
158.
The Importance of Self-Reflection and Self-Improvement in Business [AW 158]
850.
Giving Back to the Community: The Social Impact Initiatives of Adam and Son Auto Repair [RR 850]
328.
21 Tips: How to Gain an Edge Part 4 [THA 328]
849.
The Art and Science of Dispatching [RR 849]
157.
Navigating Family Dynamics in Business Ownership [AW 157]
848.
Turbo Tim’s Garage: From Core Values to Cats, How to Build a Unique Brand [RR 848]
327.
Retention: Keeping Top Employees [THA 327]
847.
Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847]
156.
Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156]
846.
The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846]
326.
Building Trust and Rapport: The Art of Being a Service Advisor [THA 326]
845.
From HVAC to Thermal System Management: Opportunities and Challenges [RR 845]
155.
Toxic Cultures, Leaders and Team Members [AW 155]
844.
Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844]
325.
How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]
843.
Streamlining Workflow: Shop-Ware’s New TechApp for Technicians [RR 843]
154.
Consistency and Common Sense Trumps Trendiness [AW 154]
842.
Unlocking Technician Earning Potential [RR 842]
324.
Why Dressing Professionally Matters in the Shop and Beyond [THA 324]
841.
Protecting Gross Profit: The Emotional Intelligence Approach [RR 841]
153.
Closed All 10 Locations for Company Summit [AW 153]
840.
Crush Your Fears and Build a Sustainable Business [RR 840]
323.
Alignments Taking Longer: Are We Charging Enough? [THA 323]
839.
Mastering the Art of Dealing with Difficult Customers [RR 839]
152.
Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]
838.
Technology Horizon, Do You See It? [RR 838]
322.
How to Create a Leadership Culture [THA 322]
837.
From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837]
151.
Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]
836.
The Automotive Industry: Does the Public Really Know What We Do? [RR 836]
321.
Technician Round Table: Mobile Technicians [THA 321]
835.
Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]
150.
Newly Purchased ADAS Calibration Equipment [AW 150]
834.
The Ebb and Flow of Being a Wife and Business Partner [RR 834]
320.
Going Electric in California [THA 320]
833.
Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]
149.
Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]
832.
First Ever General Service Technician Academy at Vision KC [RR 832]
319.
Managing Comebacks and Quality Control [THA 319]
831.
“Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]
148.
Internal Company App Gets the Word Out [AW 148]
830.
Technology, Network, Systems and Software: Understand the Why and How [RR 830]
318.
Future Shop: Sooner Than You Think [THA 318]
829.
Resilience in Your Commitment to Succeed [RR 829]
147.
Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]
828.
Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]
317.
Using My Dashboard to Find Trends [THA 317]
827.
Stop Stopping Progress [RR 827]
146.
4 Day Work Week and Our Own App [AW 146]
826.
Forecasting Your Future [RR 826]
316.
Surviving a Health Scare [THA 316]
825.
A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger [RR 825]
145.
An Update: Mobile Diag and Training [AW 145]
824.
What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824]
315.
Prepare Your Business for Sale [THA 315]
823.
Will You Give 10 Hours to an Auto Tech Student? [RR 823]
144.
Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]
822.
Don’t Base Your Success On Probability – Ken Zanders [RR 822]
314.
Core Values: Know Them, Live Them [THA 314]
821.
Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]
143.
Right to Repair Momentum – Rob Merwin [AW 143]
820.
How to Give Critical Feedback – Dr. David Weiman [RR 820]
313.
Aftermarket Radio Network 2023 Forecast [THA 313]
819.
Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]
142.
Benefits of Toastmasters - Craig O'Neill [AW 142]
818.
Being Married to a Shop Owner: Spouse Perspective [RR 818]
312.
Service Advisor Overload: Part 2 [THA 312]
817.
Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]
141.
Extended Car Warranties – Greg Buckley [AW 141]
816.
Finding Technicians Part 2 – Chris Lawson [RR 816]
311.
Advice For New Shop Owners [THA 311]
815.
Ask Ortho - Eric Turkington and Kim Conti [RR 815]
140.
Used Car Market – Lauren Fix [AW 140]
814.
Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]
310.
Forget the Past: Focus on the Future [THA 310]
813.
A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]
139.
Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]
812.
Doubles Sales to $2 million in 18 Months [RR 812]
309.
Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]
811.
Proper Equipment Equals Higher Efficiency – Justin Allen [RR 811]
138.
Student Career Fair [AW 138]
810.
What Is Your Duration of Service? Carolyn Coquillette [RR 810]
308.
What Does the Shop of the Future Look Like? [THA 308]
809.
Nationwide Labor Rate Tracker – Tom Ham [RR 809]
137.
The Best Part of a Student’s Day: Interning at Local Shop [AW 137]
808.
Are You Stuck? Fall in Love with Your Business Again – Mike Searls [RR 808]
307.
Learn to Lead: Empower Your People [THA 307]
807.
Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]
136.
Second Location: “Lower Slower Delaware” [AW 136]
806.
The Power of Branding and The Power of Letting Go – Andy Bizub [RR 806]
306.
Remote Ownership [THA 306]
805.
Passion To Support Abused Children – Chris and Pete Meier [RR 805]
135.
Wife Encouraged Husband To Open His Own Shop [AW 135]
804.
Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]
305.
Service Advisor Overload [THA 305]
803.
Finding Technicians Part 1- Chris Lawson [RR 803]
134.
The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]
802.
Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]
304.
Seller Beware [THA 304]
801.
Public Perception of Automotive Careers – Bill Thompson [RR 801]
133.
“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]
800.
Our Adoption Story [RR 800]
303.
Alignments! Rates, Numbers and ROI [THA 303]
799.
Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]
132.
Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]
798.
TechForce: Powering Our Youth [RR 798]
302.
We Are Paperless and Loving It! [THA 302]
797.
Behind the Scenes: Hudson Family Trifecta Awards [RR 797]
131.
The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]
796.
Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796]
301.
Service Advisor Pay Plans [THA 301]
795.
The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795]
130.
Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]
794.
Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794]
300.
Dave Ramsey Financial Program [THA 300]
793.
Google Reviews: New Value From the Words Used [RR 793]
129.
“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]
792.
Is Your Business Drowning? – John Burkhauser [RR 792]
299.
Differentiate with Video [THA 299]
791.
Paul Scanner Danner: His Life, His Brand, His Impact [RR 791]
128.
Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]
790.
Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790]
298.
Technician Tools and Jocko [THA 298]
789.
What We Can Learn From Our Dentist [RR 789]
127.
We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]
788.
Reach for Help – Stay In Business – Chris Cotton [RR 788]
297.
Onboarding New Team Members [THA 297]
787.
A 12 Pack of Conference Rules – John Firm [RR 787]
126.
Only 1st Class – Harry Whyte [AW 126]
786.
A Plan To Solve The Technician Shortage [RR 786]
296.
Climbing Out Of Despair [THA 296]
785.
The Perfect Second Location - Greg Buckley [RR 785]
125.
3 Shops In 1 - Travis Comfort [AW 125]
784.
Practice What You Learn – G Truglia and Pete Meier [RR 784]
295.
Preserving Your Reputation [THA 295]
783.
Creating a Sticky Organization – Dr. Dave Weiman [RR 783]
124.
Avocados and Automotive – Rena Rennebohm [AW 124]
782.
Localized Training Trend [RR 782]
294.
Right to Repair Update and a Trip to Washington [THA 294]
781.
Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]
123.
Customer Buys Legacy Shop, Grew 400% - Todd Cole [AW 123]
780.
Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]
293.
What Should We Call DVI’s? [THA 293]
779.
NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]
122.
Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]
108.
Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]
778.
Preparing For The Next Five Years [RR 778]
292.
Why Speak to Fifth Graders? [THA 292]
777.
Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]
121.
Maximizing Space and Efficiency – Bob Noreiga [AW 121]
776.
Electric Vehicle Outlook with Derek Kaufman [RR 776]
291.
Customer Amenities [THA 291]
775.
Car Coach Reports with Lauren Fix [RR 775]
120.
Big Success in a Small Town – Jeff Grassman [AW 120]
774.
Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]
290.
Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]
773.
Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]
119.
Second Location: Opportunity Knocked – Andy Bizub [AW119]
772.
“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]
289.
Flat Rate VS Salary Debate [THA 289]
771.
The Women of NAPA AutoCare [RR 771]
118.
Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]
770.
Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]
288.
Writing Ads That Attract Rock Stars [THA 288]
769.
2022 Napa Technician Of The Year: Meg Lewis [RR 769]
117.
Be Proud of Your Culture [AW 117]
768.
Work Happy, Drive Happy [RR 768]
287.
Maintenance Intervals: Industry Standards [THA 287]
767.
Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]
116.
Finding Success in an Auto Repair Complex [AW 116]
766.
How Partnerships Work [RR 766]
286.
Why Do a Repair Order Audit? [THA 286]
765.
What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]
115.
Helping the Community Deter Converter Theft [AW 115]
764.
My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]
285.
Identify Your Ideal Customer [THA 285]
763.
Processes: The Pulse of Your Business – Randy O’Connor [RR 763]
114.
Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]
762.
Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]
284.
Are You Selling Customer Experience or Price? [THA 284]
761.
The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]
113.
Growing Pains with Jim Shukys [AW 113]
760.
How To Build Relationships with Students and Schools [RR 760]
283.
The Extreme Value of a ‘SWOT’ for your Business [THA 283]
759.
A Collective Think Tank - Marconi - Murphy - Morrill [RR 759]
112.
You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]
758.
Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]
282.
Incentive Pay Ideas for Technicians [THA 282]
757.
4 Locations and Growing – Craig Popp [RR 757]
111.
Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]
756.
Do You Have a Customer Avatar? – Daniel Griffith [RR 756]
281.
Is Your Bathroom Like the Ritz Carlton? [THA 281]
755.
Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]
110.
Moving to a New Shop [AW 110]
754.
Hairdresser Turned Shop Owner – Danielle Vila [RR 754]
280.
ABC Technician: What Does It Mean? [THA 280]
753.
Survey Says [RR 753]
109.
Two Locations, One Campus [AW 109]
752.
From Investment Banker to Shop Owner [RR 752]
279.
Technician Mentoring [THA 279]
751.
Motorist Assurance Program (MAP) [RR 751]
108.
Process Driven: Stop Restarting Jobs [AW 108]
750.
Surviving Two Store Openings During the Pandemic [RR 750]
278.
The Value of Exit Interviews [THA 278]
749.
The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]
107.
Technician Time Management [AW 107]
748.
The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]
277.
Prepare for the Future [THA 277]
747.
Google Reviews – Jimmy Lea [RR 747]
106.
Being Focused Led to Dream Shop [AW 106]
746.
From the Bays to the Classroom – Brandon Steckler [RR 746]
276.
Build Your Labor Rate From The Ground Up [THA 276]
745.
“You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]
105.
“Play Ball” Committed to Community [AW 105]
744.
The Hardest Lessons to Learn – Kevin Eckler [RR 744]
275.
Plan For Slow Times [THA 275]
743.
“Vision, KC Is My Happy Place” [RR 743]
107.
Power Panel: Internal Communication [CC 107]
104.
Streamlining Processes with Brett Beachler [AW 104]
742.
Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742]
274.
Details Matter [THA 274]
741.
Wide Open Training Discussion with No Agenda [RR 741]
103.
Adapt and Overcome with David Friend [AW 103]
740.
Do Your Standards Align with Your Core Values [RR 740]
273.
20 Group Peer Review [THA 273]
739.
Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739]
102.
Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]
738.
Pay Attention To Your Health – Jerry Holcom [RR 738]
272.
Ethics 101 [THA 272]
737.
New Customer Orientation – Kevin Vaught [RR 737]
106.
Tom’s Trends – Shop Open & Close Hours [CC 106]
101.
Why Cleanliness Matters [AW 101]
736.
Celebrating Educators [RR 736]
271.
Do You Need an Estimator? [THA 271]
735.
Are You Ready to Open a Second Location? - Justin Barrett [RR 735]
100.
Are You Knocking on the Doors of your Local Schools? [AW 100]
734.
The New Frontier of Call Conversion Rates - Stan Sokes [RR 734]
270.
Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]
733.
A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]
99.
So You Want to Be a Shop Owner? Matt Wagg [AW 099]
732.
Training Think Tank [RR 732]
269.
Paying Attention to Inflation [THA 269]
731.
There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731]
98.
Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098]
730.
6 Components to a Great Compensation Plan – Bob Cooper [RR 730]
268.
Know Your Strengths [THA 268]
729.
Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]
97.
Peer Group Review of Your Business: Ready For One? [AW 097]
728.
Restructuring New Staff – Vinnie Lucido [RR 728]
267.
Important Employee Benefits [THA 267]
727.
How To: Change Your Mindset – Murray Voth [RR 727]
96.
Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096]
726.
Brought His 14 Team Members to Vision – Travis Troy [RR 726]
266.
Next Best Improvement: Lean [THA 266]
725.
Can the Independent Aftermarket And OE Work Together? [RR 725]
95.
Out with the Old, in with the New [AW 095]
724.
Husband and Wife Accountability Partners [RR 724]
265.
Coaches Lab: Turn Around a Struggling Shop [THA 265]
723.
1 Shop, 3 Apprentices [RR 723]
105.
Power Panel: To Your Health [CC 105]
94.
Ready, Set, Grow! with Phil Carpenter [AW 094]
722.
How Much Does It Cost You To Open Your Doors? [RR 722]
264.
It’s Time to Revamp Our Industry Training [THA 264]
721.
Are You Dreaming Big Enough? [RR 721]
93.
Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]
720.
Practicing Automotive with Heipp, Fanslow and Manna [RR 720]
263.
The Leap From Employment to Ownership [THA 263]
719.
The Power of EOS: 2 Day Leadership Meeting [RR 719]
92.
Business Coach: Finding the Right One at the Right Time [AW 092]
718.
ASE Board Chairman Brad Pellman [RR 718]
262.
Financial Help For Your Team [THA 262]
717.
Ego Is The Enemy [RR 717]
Re-Release: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
91.
Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]
716.
The Joy of Hiring [RR 716]
261.
EV Charging Station: What You Need to Know [THA 261]
715.
The Big Picture Program [RR 715]
90.
Remodeled Legacy Texaco Station [AW 090]
714.
1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714]
260.
Workplace Motivation [THA 260]
713.
Handling A Toxic Employee with Dr. Dave Weiman [RR 713]
103.
Tom’s Trends – Technicians [CC 103]
89.
Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]
712.
What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]
259.
Father Daughter Teams [THA 259]
711.
Start Monday Positive and Celebrate Friday [RR 711]
88.
Satellite Location and Shop Tour with Tom Grady [AW 088]
710.
Mobile Diagnostics and 3D Printing [RR 710]
258.
Preventing Employee Apathy [THA 258]
709.
Women of the Year Awards 2021 [RR 709]
102.
CarmCast Power Panel [CC 102]
87.
What Is Your Word Of The Year? [AW 087]
708.
Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]
257.
Why We Are Better Than The Car Dealerships [THA 257]
707.
ASE ADAS Certification and Other Important News [RR 707]
86.
Creating Powerful Moments [AW 086]
706.
What Type of Training Works for You? [RR 706]
256.
Recovering From a Wrong Service Advisor Hire [THA 256]
705.
Training Workshops: Develop Your Culture and Leadership [RR 705]
85.
Why We Remodeled [AW 085]
704.
How to Pass a Wage and Hour Audit from DOL [RR 704]
255.
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
703.
The Four Pillars of Marketing – Tony Mercury [RR 703]
84.
29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]
702.
Three Managers You Need In Your Business- George Zeeks [RR 702]
254.
Are You Getting Value From Your Training Dollars? [THA 254]
593.
Managing Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593]
701.
Marketing: Never Take Your Foot Off the Gas Pedal [RR 701]
83.
Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083]
700.
700th Episode Milestone- 7 Trends [RR 700]
253.
Under 30: Our Future is Bright [THA 253]
699.
New Leadership Team at ASCCA [RR 699]
82.
“I Stopped Micromanaging” Becki McGinnis [AW 082]
698.
Industry Leaders Update Right to Repair Act & Discuss AAPEX 2021 [RR 698]
252.
Maybe You Need a Boss [THA 252]
697.
AAPEX 2021 Service Award Winners [RR 697]
100.
PAVE Virtual Training [CC 100]
81.
Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]
696.
Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]
251.
Growing Sales For A New Location [THA 251]
