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The Women of NAPA AutoCare [RR 771]
Episode 77116th August 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:37:04

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Joining me is the powerhouse team of women behind NAPA AutoCare. Napa has almost 100 years of dependability and remains the brand you can trust. My panel of ladies discusses the future, what makes the NAPA Family so strong, Tesla parts availability, training, and the collective strength of their AutoCare Members. 

Joelle Pollak, Director of AutoCare Sales and Marketing

Lauren Briggs, Sales and Marketing Manager

Alberta Santistevan, Program Communications Manager

Anna Price, Program Brand Specialist

Key Talking Points

  • Over 25 major program changes and over 80 AutoCare Programs that the members could take advantage of. 
  • NAPA has over 250 parts to service Tesla
  • Why join NAPA Auto Care? The strength of the brand, you know you can trust
  • Being a woman in the industry- leaning on relationships with others for support
  •  Make sure that you're stopping in at the shops on the road and you're visiting, or in your own town
  • What does your shop look like? Is it clean? are things organized, is it a clean environment for a customer's car to be there? 
  • 17,000 app Autocare Centers and you could go to all 17,000 and you're going to have a different conversation at every single one, what they want, what they need, what they think they want, what they think they need.
  • NAPA works with vendor partner programs and educates them, but also listens to them so that we can learn because at the end of the day, they're the ones running their businesses and we're not business owners

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Important Books

Check out today's partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

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00:25:39
50. Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050]
00:27:53
634. Supreme Court Ruling with Aaron Lowe [RR 634]
00:18:40
220. Specialization with Tom Palermo and John Anello [THA 220]
00:40:04
633. The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
00:36:04
88. Keeping Your Shop Floors Clean – Why and How [CC 088]
00:28:52
49. Donnie Hudson and Shop Tour with John Eppstein [AW 049]
00:24:53
632. Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
00:34:04
219. Tires as a Profit Center [THA 219]
00:37:28
631. EOS Part 3: People with Barry Barrett [RR 631]
00:34:32
48. Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048]
00:30:28
630. ASE Educational Foundation [RR 630]
00:37:36
218. Managing Family Business Dynamics [THA 218]
00:40:33
629. Scan Tools Part 1 [RR 629]
00:45:22
87. Women Shop Owners Round Table [CC 087]
00:43:48
47. Judy Haglin and Shop Tour at Fine Tuned Auto with Ken Wedow – [AW 047]
00:25:30
628. From Hobby to Drift Racing Career with Matthew Haugen [RR 628]
00:33:55
217. Auto Repair in the Decade of the Nineties [THA 217]
00:46:49
627. How to Have a Four Day Work Week with Eric Henley [RR 627]
00:21:18
46. Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046]
00:25:21
626. A Very Personal Story with Kevin Eckler [RR626]
00:42:47
216. Have You Started Your Apprentice Program? [THA 216]
00:44:37
625. Employee Review Process with Bryan Kelley [RR 625]
00:27:47
45. Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]
00:23:45
624. EOS Part 2: Vision with Barry Barrett [RR624]
00:38:37
215. Rethinking Your ASE Certification [THA 215]
00:38:53
623. Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]
00:26:04
622. Chris Cloutier – 20 Questions in 30 Minutes [RR 622]
00:46:02
214. Preventing Zoom Burnout [THA 214]
01:00:53
621. The Virtual Service Advisor [RR 621]
00:30:19
620. Millennials A to Z – Part 2 – Sara Fraser [RR 620]
00:29:35
213. Service Advisor Role Play #5 [THA 213]
00:36:12
619. ASE Update: Approaching 50 Years of Certification Excellence [RR 619]
00:30:51
618. Never the Cheapest but the Best Value Shop – Travis Guy [RR 618]
00:33:04
212. Charging What We are Worth [THA 212]
00:46:13
617. A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617]
00:41:32
616. EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
00:28:08
211. Retirement Plans and Profit Sharing Insights [THA 211]
00:39:03
615. New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]
00:28:42
614. What it Takes to Be the Leader of a Family Business [RR 614]
00:24:55
210. Where the Money Goes – The $100 Lesson [THA 210]
00:29:58
613. Discover the Hard Truths. Fix Your Attitude. [RR 613]
00:36:37
612. How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
00:33:50
209. Building Deep Ties to the Community [THA 209]
00:44:04
611. Hiring Practices with Bryan Kelley [RR 611]
00:35:49
610. The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
00:32:22
208. Stop Selling From Your Wallet [THA 208]
00:37:47
609. MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
00:38:19
608. Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]
00:22:56
207. Pre Scheduling Appointments – The Time Has Come [THA 207]
00:49:27
607. Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]
00:31:21
606. Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
00:39:35
206. Proof of Concept [THA 206]
00:42:16
605. How to Implement Your Own Apprentice Program [RR 605]
01:03:23
604. Women in Auto Care Awards 2020 [RR 604]
00:35:19
205. Requirement for Growing a Branch Store [THA 205]
00:51:10
603. Millennials in High Gear with Sara Fraser – Part 1 [RR 603]
00:34:02
602. The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602]
00:30:56
204. What Will 2021 Be Like? [THA 204]
00:44:59
601. How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]
00:30:02
8. bonus An Unprecedented Year and Strategies for 2021 – Bonus Episode 8
00:16:32
600. Reflections of My First Episode and Prudent Advice for the Ages [RR 600]
00:56:32
203. How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]
00:32:43
599. From College to ADAS Calibrations – Learning How [RR 599]
00:30:41
598. Social Media Influencer- Do What is Right and Not Easy [RR 598]
00:50:00
202. Why Fix a Negative Attitude in your Shop [THA 202]
00:51:55
597. Thinking Way Outside the Box with Greg Buckley [RR 597]
00:31:36
596. Hiring a Business Coach [RR 596]
00:47:10
201. Creating the Right Environment for Shop Efficiency [THA 201]
00:42:53
595. Frank Scandura – 20 Questions in 30 Minutes [RR 595]
00:33:11
594. Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]
00:38:20
200. A Blessing in Disguise From My Biggest Mistake [THA 200]
00:54:52
592. Avoiding Comebacks with Dave Hobbs [RR 592]
00:33:36
199. Buying & Selling: A Tale of Two Deals [THA 199]
00:38:31
591. Customer Service vs. Customer Experience with Murray Voth [RR 591]
00:36:57
590. Science Based Hypnotherapy with Maureen Pisani [RR 590]
00:31:08
198. Four Corner – Four Wall Shop Inspection [THA 198]
00:28:42
589. Doug Grills – 20 Questions in 30 Minutes [RR 589]
00:50:15
588. The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
00:33:58
197. Electric Vehicles – The Future Unfolds [THA 197]
00:50:45
587. Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]
00:25:32
586. Service Advisor Advice from Steve Shaw [RR 586]
00:36:44
196. Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]
00:26:02
585. Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]
00:25:19
584. ADAS and Tech Advances – Joe Register [RR 584]
00:36:40
195. Coaches Lab: Why Employees Leave [THA 195]
00:52:40
583. Dave Kusa – 20 Questions in 30 Minutes [RR 583]
00:33:41
582. Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]
00:33:41
194. Auto Repair in the Decade of the Eighties [THA 194]
00:43:21
581. Cybersecurity: Defend and Protect Your Business and Network [RR 581]
00:44:54
580. The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]
00:36:25
193. Apprentice Stories [THA 193]
00:36:33
579. Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]
00:36:34
578. Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]
00:40:50
192. Improving Work Flow [THA 192]
00:44:28
577. Shop Talk 9: The Ladies Have a Lot To Say [RR 577]
00:41:43
576. Life After Succession – Randy Pickering [RR 576]
00:33:03
191. Incentive Plans [THA 191]
00:49:11
575. Wealth Building: Become a Financial Adult [RR 575]
01:03:06
574. Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]
00:31:38
190. Succession Planning: With an Internal Candidate [THA 190]
00:46:23
573. Procedures and Systems Part 2 with Brian Gillis [RR 573]
00:35:37
572. Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
00:45:39
189. Delayed Maintenance: The Power of Appointments [THA 189]
00:40:04
571. Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
00:37:13
570. Margaret Palango – 20 Questions in 30 Minutes [RR 570]
00:31:22
188. Succession With a Family Member [THA 188]
00:44:31
569. Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
00:39:24
568. Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
00:34:45
187. Labor Rates: A Function of the Business Not the Market [THA 187]
00:43:16
567. The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
00:31:07
566. Mike Tatich – 20 Questions in 30 Minutes [RR 566]
00:29:10
186. Live at the Grill with Chris Della Bella [THA 186]
00:17:57
565. Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]
00:25:28
564. The Moment of Impact - Validate Your Leadership - Paul McCarthy and John Passante [RR 564]
00:40:21
185. Apprentice Program – Grow Your Own Technician [THA 185]
00:46:45
563. Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
00:32:00
562. Why Coaching is a Business Life Saver – Rick White [RR 562]
00:53:17
184. Decade the Seventies – Talking Auto Repair [THA 184]
00:56:50
561. Ryan Clo – 20 Questions in 30 Minutes [RR 561]
00:32:50
560. Improve Your Leadership Influence: Join Toastmasters [RR 560]
00:41:39
183. Selling Your Business – The First Steps [THA 183]
00:38:47
559. Make Customer Service your Single Biggest Competitive Advantage [RR 559]
00:51:13
558. Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]
00:35:19
182. Business Side of ADAS – Part 2 [THA 182]
00:48:50
557. Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]
00:33:20
556. Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]
00:25:29
181. Fake Reviews: How to Handle Them [THA 181]
00:34:43
555. If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]
00:34:24
554. Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]
00:34:30
180. Why We Have Loaner Cars [THA 180]
00:37:50
553. Unscripted with Andy Bizub and Lucas Underwood [RR 553]
00:45:06
552. Aftermarket Pros Talk Tesla [RR 552]
00:50:00
179. Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]
00:49:39
551. A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]
00:23:33
550. Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]
00:25:05
178. Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]
00:50:29
549. Female Impact: Getting Through [RR 549]
00:44:24
548. Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]
00:32:43
177. Financial Help For Your Team [THA 177]
00:37:01
547. Business Processes and Better Staffing with Brian Gillis [RR 547]
00:26:08
546. Remedy: Shop has Case of COVID-19 [RR 546]
00:37:07
176. Social Media Strategies as we Re-Open the Economy [THA 176]
00:42:33
545. Theft of Catalytic Converters with Peter Neilson [RR 545]
00:17:12
544. Diagnostic Pathways vs. Silver Bullets [RR 544]
00:42:21
175. The Value of a Strong Banking Relationship [THA 175]
00:38:49
543. Embracing Change with David Martin [RR 543]
00:25:01
542. Businesses Grow when Owners Grow – Maryann Croce [RR 542]
00:28:16
174. Adapt or Die – A Look Ahead [THA 174]
00:56:08
541. Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]
00:33:25
540. From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]
00:26:18
173. Training 2020 and Beyond – Future Techniques and Strategies [THA 173]
00:46:57
539. Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]
00:36:35
538. Status of the Aftermarket – Journalist Mark Phillips [RR 538]
00:24:55
172. Insurance Reviews – What if Scenarios [THA 172]
00:50:49
537. A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]
00:28:37
536. Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]
00:27:01
171. Multi Shop Operations – Acquisition – Selling [THA 171]
00:48:48
535. Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]
00:24:00
534. Gamification – Changing Behavior with Kent Bullard [RR 534]
00:42:20
170. Looking Ahead to the New Normal -Part 1 [THA 170]
00:47:15
533. Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]
00:45:03
532. Trainers Speak to Their Craft [RR 532]
00:30:20
169. The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]
00:42:04
531. Bright Light Shines from this Business Coaches Round-Table [RR 531]
00:52:49
530. Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]
00:39:49
168. Success Stories from the Coaching Front Lines PART 2 [THA 168]
00:42:29
529. Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]
00:35:47
528. Technician Round Table - Part 9 OUTSPOKEN on Training - Heipp - Landry - Fanslow [RR 528]
01:03:41
167. Success Stories from the Coaching Front-lines [THA 167]
00:35:06
527. Do You Understand Your Role? [RR 527]
00:29:47
526. Tech Update: AI and The Autonomous Vehicle [RR 526]
00:33:36
166. What Would I Tell My Younger Self [THA 166]
00:39:28
525. Are you a Shop Owner or a Business Owner [RR 525]
00:26:42
524. What Needs to be in Your Marketing Plan Right Now [RR 524]
00:36:48
165. Surviving an Economic Downturn [THA 165]
00:49:56
523. Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]
00:38:17
522. Lift Safety with Rick White [RR 522]
00:29:58
7. bonus Final Inspection – Quality Controls & Covid-19 [Bonus 07]
00:46:07
164. Final Inspection – Quality Controls & Covid-19 [THA 164]
00:46:07
6. bonus Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]
00:44:41
521. Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]
00:43:05
5. bonus Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]
00:38:35
520. Becoming a LEAN Technician [RR 520]
00:18:55
519. Knowing All About ADAS Will Make You a Smarter Technician [RR 519]
00:31:21
3. bonus Bonus Episode 03 – Town Hall Academy on Insurance Coverage
00:47:08
518. Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]
00:21:20
517. Stop Being Afraid – Bryan Gossel [RR 517]
00:30:10
516. Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]
00:37:23
515. Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]
00:37:53
514. Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]
01:01:55
513. In Search of Silver Bullets – Scott Shotton [RR 513]
00:29:39
512. Aftermarket Acumen Part 5 – Succession [RR 512]
00:34:41
511. Zero Dollar Customers – Tom Palermo [RR 511]
00:29:07
510. Aftermarket Acumen Part 4 – Technician Pay [RR 510]
01:07:57
509. Teaching Students at Kustom Built Cars [RR 509]
00:21:28
508. Aftermarket Acumen Part 3 [RR 508]
00:41:21
507. Becoming the CEO – Bob Greenwood [RR 507]
00:36:07
506. Aftermarket Acumen Part 2 – HR Concerns [RR 506]
00:30:02
505. Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]
00:36:49
504. Aftermarket Acumen Part 1 [RR 504]
00:36:21
503. Partnerships [RR 503]
00:35:31
502. Impact Award Winners 2019 [RR 502]
00:35:01
501. Survey Says! [RR 501]
00:30:10
2. bonus Bonus Episode 2 – Little Effort – Big Benefit
00:05:41
500. What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]
01:13:40
499. Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]
00:30:09
498. Dynamic Leadership – Building Your Leadership Team [RR 498]
00:35:44
497. Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
00:24:41
bonus Bonus Episode – Them Changes | A Must Listen
00:04:11
496. Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
00:28:44
495. Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]
00:20:16
494. RR 494: Women In Auto Care 2019 Honorees
00:36:44
RR 493: Do More of 2020 – Goals – Standards
00:20:25
RR 492: YouTube – Benefit or Burden Part 2
00:53:20
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
00:24:30
490. Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]
00:53:57
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
00:32:09
RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
00:31:01
RR 487: Joe Register – Will You Be at the Forefront of Technology?
00:30:16
486. RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
00:32:05
RR 485: Warren Parr – Learning and Innovating with the PicoScope Club
00:26:24
RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent
00:26:55
RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier
00:28:01
RR 482: Technician Shortage Solution – College Apprentice Program
00:24:37
RR 481: David Saline – Start or Grow Your Fleet Business
00:35:29
480. RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?
00:48:10
RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies
00:27:55
RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits
00:45:44
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
00:32:26
RR 476: Chris Cloutier and Scott Brown – Productivity Hacks
00:47:25
RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
00:46:34
RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
00:32:14
RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think
00:27:28
RR 472: Jeff Rudnick – Marketing Do or Die
00:23:25
RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks
00:31:11
RR 470: Automotive Students Speak Out on Their Future
00:31:29
RR 469: ASA Technology and Telematics Forum 2019
00:28:22
RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders
00:37:30
RR 467: Servando Orozco on Franchising
00:24:21
RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals
00:31:35
RR 465: Tom Ham – Your Only Competitor is Yourself
00:26:42
RR 464: YouTube – Benefit or Burden Part 1
01:04:42
RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!
00:37:37
RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional
00:37:55
RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
00:35:52
RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
00:25:54
RR 459: Standards And Values Foster a United Purpose for Your Team
00:47:25
RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?
00:40:27
RR 457: Justin Allen – Working Too Hard? Feel Burned Out?
00:21:13
RR 456: Jennifer Grady ESQ – Harassment Training Required by Law
00:37:10
RR 455: Scott Shotton – Building Quality Trainers of Tomorrow
00:44:24
RR 454: Danny Durbin – Integrating the Third Generation
00:19:09
RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!
00:35:08
RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony
00:40:36
RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff
00:34:56
trailer Trailer – Why Would You Want To Listen and Who the Heck Am I?
00:02:52
RR 450: Michael Eilbracht – Becoming an Industry Trainer
00:24:21
RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?
00:40:23
448. RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser
00:25:01
RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?
00:34:05
446. RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket
00:32:50
445. RR 445: Cash Management with Chris Cotton
00:26:46
444. RR 444: Technician Round Table – Part 7 – Professionalism and More - Heipp – Landry – Fanslow:
01:04:04
443. RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair
00:23:14
442. RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies
00:36:07
441. RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?
00:56:15
440. RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner
00:25:01
439. RR 439: Safety Training in the Workplace – Charlie Ayers with CCAR
00:19:02
RR 438: My New Shop – From the Ground Up – Doug Callaghan
00:29:51
RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen
00:43:30
RR 436: Brad Beeston – Building a Reputation Online
00:27:16
RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019
00:34:39
RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students
00:31:10
RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business
00:27:17
RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer
00:49:00
RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals
00:23:26
RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business
00:31:58
RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan
00:48:47
RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training
00:30:23
RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest
00:32:05
RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand
00:19:28
RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon
00:33:24
RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability
00:33:47
RR 423: Shop Talk 10 – Sold My Business – What’s Next?
00:43:32
RR 422: A Case for Shop Specialization
00:33:28
RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’
00:36:38
RR 420: Kim Walker – Building a StoryBrand
00:29:21
RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs
00:53:49
RR 418: AIST – The Future of Automotive Education
00:44:04
RR 417: Rob Rowsell – Achieving Success on a Curved Road
00:35:08
RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team
00:53:58
RR 415: Mitch Schneider – Legacy Aftermarket Influencer
00:45:47
RR 414: Elevating Our Industry’s Definition of Mechanic/Technician
00:54:20
RR 413: Jill Trotta on Pricing Transparency
00:31:38
RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant
00:28:21
RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein
00:36:33
RR 410: Tom Ham – Running Your Business Remotely
00:28:29
RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!
00:39:01
RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
00:40:33
RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!
00:40:49
RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor
00:45:51
RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
00:40:02
RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind
00:18:58
RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
00:38:01
RR 402: Generation Z – Understanding Our Newest Employees and Customers
00:25:06
RR 401: Family Succession Part 1 – Our Future Female Shop Owners
00:41:05
RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”
00:59:56
RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner
00:48:19
RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
00:47:16
RR 397: Acquisition Integration – A Look Inside a New Location Transition
00:38:18
RR 396: Education – Inside the Automotive Business School of Canada
00:42:13
RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
00:51:17
RR 394: What Quality Employees Really Want – Results From a Technician Survey
00:37:20
RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
00:45:31
RR 392: Shop Talk 7 – The Leading Ladies
00:43:38
RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.
00:37:15
RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers
00:35:37
RR 389: The Art of Successful Mentoring
00:42:04
RR 388: Re-Inventing You! A Personal Story Of Prolific Change.
00:46:07
RR 387: In Praise of Our Trainers
00:48:20
RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners
00:44:40
RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
00:32:41
RR 384: Women In Auto Care 2018 Honorees!
00:44:20
RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable
01:45:11
RR 382: A Champion for Women in The Automotive Industry
00:39:33
RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
00:40:19
RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.
00:40:06
RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
00:48:50
RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
00:41:36
RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
00:27:16
RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
00:36:52
RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops
00:47:19
RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.
00:42:46
RR 373: Shop Talk 5 – Retired and Still Helping the Industry
00:40:34
RR 372: Edwin Hazzard – Training is the Responsibility of the Technician
00:23:01
RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele
00:47:11
RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!
00:34:09
RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
00:39:12
RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.
00:47:32
RR 367: Mike Tatich. John Maxwell Leadership Certified.
00:50:42
RR 366: Defend Our Marketplace – Keeping Up With Connected Cars
00:38:05
RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach
00:42:57
RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.
00:42:35