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Remarkable Results Radio Podcast - Carm Capriotto, AAP EPISODE 552, 10th July 2020
Aftermarket Pros Talk Tesla [RR 552]
00:00:00 00:50:00

Aftermarket Pros Talk Tesla [RR 552]

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

Scott is the founder of diag.net. Find other episodes that have featured Scott HERE.  Diag.Net HERE

Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN.

Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

He is the owner of Eurotech which specializes in BMW, Mercedes and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business. Listen to Seth’s previous episodes HERE.

Key Talking Points

  • Seth and Scott are working on Tesla vehiclesSuspension failures
  • Door handles
  • Northern climates, you’ve got to pull the calipers (a brake service)
  • Hybrids need brake work that many are not looking at
  • Where do we get service information and access to scan tool informationSeth: Tesla is taking an aggressive stance to keep their information close
  • Newer models are showing with OBD II port on model Y and 3
  • Tesla will charge you an upfront diagnostic fee when you make a service appointment for a warranty issue. If it is legitimate you get a refund.  
  • Tesla has mobile units for remote service
  • Seth had a friend with a noiseHe was able to diagnose the problem and told his friend what the problem was
  • Tesla’s service and distribution model is not like the franchised dealerships
  • You can only buy parts from Tesla
  • MCUs are failingThey upped their warranty to 2/24 on that component
  • How do you look up parts and know what part number you needSeth purchased Tesla Service Info.com from tesla for $3,500 per yearA result of the clean air act in Massecusits. Available nationwide
  • You can look up your parts get a number and then call them
  • They don’t have a retail parts ordering system
  • They create a service invoice. You pay it via the app and then you pick up your part
  • You have an APP because you are Tesla owner
  • Seth is active in a Minnesota Facebook forum on TeslaWeeks wait for service
  • Scott is doing tire rotations and cabin filers on his customer base
  • Eventually, BEV will need to pull an emissions reportThe vehicle will need an OBD port to get the data
  • Scott generates his own energy at home and uses it to fuel his Tesla
  • Scott ordered the upgrade for his Tesla (3.0)The unit is 21x the computing power of the previous version
  • Scott recently got a software upgrade that gave him more features on his camera
  • Seth got a ‘brick’ episode when he did an upgrade.He got Tesla to help him, with a router reboot and then reinstalled the software
  • He also rebooted the car twice
  • Other OEMs are moving to Over The AIr (OTA) updates
  • MCU: Main display. The heart and soul of the vehicleAll the charging goes through that
  • They provide a $1,500 refurbished unit if it goes bad
  • Seth is working on training courses and rebuilding MCU units to sell in the aftermarketThese are out of warranty units
  • If you are going to work on Tesla, you can market through social media groups
  • 70% of vehicles get repaired in the aftermarket. Tesla needs to help get their cars repaired by the professionals so more people will want to buy one

Link to AAPEX Service Awards HERE.

Resources:

  • Thanks to Seth Thorson, Scott Brown and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Love what we do, buy a cup of coffee HERE.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

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RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light
00:48:38
RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre
01:01:39
RR 343: Shop Talk: John Constantin, Mike Shultz, and Jim Fleischman
00:44:54
RR 342: Brandon Steckler – Diagnostician, Trainer, Writer
00:49:22
RR 341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.
00:53:47
RR 340: Seth Thorson Creates $25,000 Scholarship Endowment
00:30:38
RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals
00:55:41
RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow
00:53:44
RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts
00:42:23
RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage
00:22:30
RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers
00:48:06
RR 334: Deb and Craig Van Batenburg from ACDC – Part 2
01:01:07
RR 333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M Shop
01:15:34
RR 332: Mort Schwartz – Legacy Interview
00:48:06
RR 331: Kelly Bennett – ‘Kelly The Coach’
00:53:08
RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology
00:43:28
RR 329: Tom Ham Part 2 – Automotive Management Network
00:37:16
RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt
00:51:00
RR 327: Prepare to Change – O’Neal – Barrett – Cloutier
00:53:09
RR 326: Sherri Stock from InMotion Auto Care
00:39:51
RR 325: Cecil Bullard on Succession Planning
00:48:13
RR 324: Finding Momentum and Camaraderie in the Canadian Aftermarket
00:54:15
RR 323: Jennifer Filzen from Rock Star Marketing
00:41:30
RR 322: The Future Shop – A Business Coach Perspective – Haas & Greenwood
00:47:30
RR 321: Association Membership More Important Than Ever – Round Table Vision 2018
00:52:35
RR 320: Kathleen Jarosik from Xpertech Auto Repair
00:45:25
RR 319: ASA Northwest – Jobst, Smith, Kelley
00:50:21
RR 318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products Training
00:54:39
RR 317: Mark Colaw from CarFest and Seymour’s Garage
00:38:46
RR 316: Scott Brown with Diagnostic Network
00:46:30
RR 315: Chris Gardner from AASA
00:45:36
RR 314: Educator Think Tank – Vision 2018
00:52:58
RR 313: Taurayi Raymond Sewera from Truck Tech & General Services
00:26:44
RR 312: NASTF – The Road To Great Technicians
00:44:30
RR 311: Scott Pelava from Lonsdale Auto Works
00:47:53
RR 310: Ron Ipach from Repair Shop Coach
00:40:42
RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall
00:59:28
RR 308: Mike Bennett from Mike’s Kars and an ATI Coach
00:51:33
RR 307: Chris Cloutier – Entrepreneurial Lessons from a Serial Entrepreneur
00:52:44
RR 306: The Young Auto Care Network Group – YANG
00:44:33
RR 305: Derek Kaufman – Joran Thompson – Living in a APP World
00:18:39
RR 304: The Battery Shop
00:24:56
RR 303: Jason Soto from Mobilesoft.com
00:29:39
RR 302: Lisa and Kevin Eckler
00:49:12
RR 301: Matt Purselle from Revolution
00:33:02
RR 300: 300th Retrospective: Interview with Host Carm Capriotto
01:38:15
RR 299: Christopher Petersen from Northwest Automotive
00:38:38
RR 298: Mark Roberts from Schertz Auto Service
00:58:36
RR 297: Jay Goninen from Find A Wrench & Find A Mechanic.com
00:45:34
RR 296: The Digital Shop – A Discussion | Sevart | Connor | Kleinschmidt
00:56:36
RR 295: David Eschbach from Spirit One Group on the Service Advisor
00:55:57
RR 294: Jeff Buckley & Jeff Matt on Social Media
00:44:33
RR 293: Brin Kline, AAM form Assured Auto Works
00:41:37
RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers
01:04:19
RR 291: Bambi Crozier from Car Clinic and ASOG
00:45:53
RR 290: Al Haberstroh and Robert Cannon
00:54:18
RR 289: Tony Adams from Weavers Auto Center
00:42:51
RR 288: Jorge Antico from eAutoClub.com
00:50:10
RR 287: Bill Haas – Millennials – How to Lead and Engage This Generation
01:02:53
RR 286: Robert ‘Dutch’ Silverstein from A & M Auto Service
00:44:37
RR 285: Ryan Blair – Blair Automotive
00:47:22
RR 284: Women In Auto Care Honorees
00:32:46
RR 283: Bob Rodriguez – Legacy Industry Trainer
00:45:57
RR 282: Jennifer Maher from TechForce – Technician Shortage – Solution Update
00:37:56
RR 281: Auto Care Impact Award- Four For The Future 2017
00:42:14
RR 280: Eric Svedberg and Rex Cate from Automotive Specialists
00:36:00
RR 279: Wheat Ridge High School STEM Program – Auto Shop on Steroids
00:33:42
RR 278: Emerging Technology – How Will the Aftermarket Prepare – Service EDU @ AAPEX17
00:57:28
RR 277: Andy Bizub from Midwest Performance Cars
00:39:04
RR 276: SPARK 2017 at AAPEX
00:32:31
RR 275: Chris Chesney – Sr. Director Customer Training – Carquest Technical Institute
00:31:59
RR 274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017
00:25:58
RR 273: Technician Round Table Part 3 -Heipp – Landry -Fanslow
00:52:05
RR 272: Marcus Marchegger from Capital Automotive
00:50:06
RR 271: Jim Morton – Aftermarket Trainer and ATC Educator
00:30:06
RR 270: Leon Anderson from Integrity Auto Care
00:43:41
RR 269: ASA-Pennsylvania ‘Super Saturday’ – Training Event
00:32:51
RR 268: Scott Wheeler from Automotive Consultants Group
00:40:10
RR 267: Brian Bates from Eagle Automotive
00:52:34
RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VA
00:47:20
RR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The Garage
00:58:05
RR 264: Steve Ciabattoni – Credit Card Compliance
00:29:29
RR 263: Jason Servidio – VP Transformers Institute
00:43:10
RR 262: Skip Potter – Retired Executive Director NASTF
00:51:22
RR 261: Jim and Shelly Fleischman from Automotive Alley
00:45:00
RR 260: Vic Tarasik – Part 2 – Life’s Lessons
00:37:07
RR 259: Clint Dudley from Shade Tree Auto – Update
00:40:01
RR 258: John Francis from Francis Automotive Services
00:44:24
RR 257: Tom Marx, MAAP – Marx Group & Hart Marx Advisors
00:35:51
RR 256: Rachael Wacha from City Auto Repair
00:45:00
RR 255: David Milne from ATMC and ASE
00:48:17
RR 254: Rod Stephens from The Stephens Law Firm
00:40:59
RR 253: Scott Buckley & Steve Bullins
00:45:47
RR 252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids Hybrid
00:39:19
RR 251: Craig O’Neill form O’Neill’s Transmission Service
00:45:37
RR 250: Dave Hobbs – Lead Technical Trainer- Delphi
00:42:44
RR 249: Brenda & Brent O’Neal from Repair One Automotive
00:53:18
RR 248: Tom Lambert from Shadetree Automotive
00:44:02
RR 247: Derek Kaufman – Partner at Schwartz Advisers – What Does the Future with Autonomous Cars Look Like?
00:30:36
RR 246: Scott Brown from iATN
00:48:23
RR 245: Kate Jonasee from K-Tech in Sebastopol, CA
00:46:39
RR 244: Brian Sump from Avalon Motorsports
00:42:46
RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation
00:50:38
RR 242: Rick White from 180BIZ
00:56:44
RR 241: Jorge Menchu – AES Wave and Instructor
00:43:34
RR 240: Marion Miller from Complete Marketing Resources
00:43:28
RR 239: John Burkhauser – Director of Educational Programs – Bolt On Technology
00:38:59
RR 238: Greg Bunch from Aspen Auto Clinic
00:54:32
RR 237: Rhonda Hiltbrand – News Works Marketing Group
00:35:25
RR 236: Bob Cooper – Elite Worldwide
00:50:23
RR 235: Tom Piippo from Tri-County Motors
00:33:53
RR 234: Vic Tarasik – Major Accounts Director at RLO
00:46:31
RR 233: Brian Weeks from atc AutoCenter
00:52:43
RR 232: Dennis McCarron – On Sales
00:51:52
RR 231: Tony Tatich from TMT Complete Auto Service Center
00:37:56
RR 230: Technician Round Table Part 2 -Heipp – Landry -Fanslow
01:21:26
RR 229: Ciara Pegoda – Leadership 2.0 – Part 3
00:31:16
RR 228: Ciara Pegoda – Leadership 2.0 – Part 2
00:24:16
RR 227: Ciara Pegoda – Leadership 2.0 – Part 1
00:30:49
RR 226: Connected CARS Detroit May 2017 – An Overview
01:00:57
RR 225: Jose Gonzalez – Educator
00:31:38
RR 224: Family Business: Three Dads Point of View
00:50:38
RR 223: Family Business: Three Sons Point of View
00:57:46
RR 222: Dwayne Myers from Dynamic Automotive
00:44:20
RR 221: Bill Greeno from Quality Automotive & Smog
00:37:57
RR 220: Barry Barrett & Tom Ziglar
00:56:28
RR 219: Nick Lenhart from Lenhart’s Service Center
00:41:47
RR 218: Rick Escalambre, Educator – Trainer
00:29:24
RR 217: Stacia Hamp from Community Auto
00:39:30
RR 216: Dennis McCarron from Dealer Strategic Planning
00:46:26
RR 215: Derek Kaufman from Schwartz Advisors – Business Model Transformation
00:50:24
RR 214: Carrie-Lynn Rodenberg from Turnkey Marketing
00:36:07
RR 213: Wayne Colonna from ATSG
00:33:35
RR 212: Chuck Abbott from CPS Automotive
00:20:55
RR 211: Judi and Dana Haglin from Haglin Automotive
00:43:04
RR 210: Service Professional Round Table -O’Neal -Winters -Bohnert
00:45:26
RR 209: Pierre Respaut – Former BMW Shop Owner, Trainer, TST Vice-President
00:36:14
RR 208: Business Coach Round-Table -Greenwood – Haas – Barrett
01:11:54
RR 207: Gonzo’s Tool Box Part 2
00:35:33
RR 206: Technician Round Table Part 1 -Heipp – Landry -Fanslow
01:02:16
RR 205: Chris Monroe from Monroe Tire & Service in Shelby, NC
00:47:10
RR 204: Vision 2017 Leadership Round Table Interview
00:42:04
RR 203: Russell McCloud from Accurate Automotive Attention
00:45:05
RR 202: Bogi Lateiner and the Chevy Montage All Female Build
00:27:54
RR 201: Margie van Lierop from Beach Cities Garage
00:40:48
RR 200: 200th Episode Retrospecitive
01:13:58
RR 199: Brett Beachler from Beachlers Vehicle Care & Repair
00:45:34
RR 198: Oscar Manzo – 2016 Counter Professional of the Year
00:23:42
RR 197: Gary Pontious, Jr. from Toledo Auto Care
00:40:05
RR 196: Gary Sharits – Repair Pal/ASE Master Automobile Technician of the Year 2016
00:37:49
RR 195: Tatsu Tsuchida from Tokyo Automotive
00:38:39
RR 194: Bob Olson – Chrysler/ASE Technician of the Year 2016
00:19:17
RR 193: Kirk Richardson from South Street Auto Care
00:43:59
RR 192: Eric Ziegler – E-Z Diagnostic Solutions and Trainer
00:46:03
RR 191: George Arrants – Career Educator, Trainer and Recruiter
00:42:55
RR 190: The Potential Of Potential – Leadership Round Table
00:51:00
RR 189: Uwe Kleinschmidt from AutoVitals
00:46:23
RR 188: Marlo Miranda – 2016 ASE Instructor of the Year
00:51:30
RR 187: Parker Davis – BMW Specialist – Owner Broad Stroke Associates
00:38:36
RR 186: Chris Cloutier on Shop Technology
00:46:00
RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service
00:41:36
RR 184: Tim Dwyer Automotive Education Specialist at Consulab
00:48:43
RR 183: Michele Winn, Diagnostician at Beck Service Center
00:35:33
RR 182: Bobby Bassett on Cooling System Comebacks
00:28:37
RR 181: Jerry Kubitsky from Summit Transmissions
00:45:53
RR 180: Jorge Menchu from AES Wave and Industry Instructor
00:55:13
RR 179: Tristan Realubit from Real Autohaus Automotive
00:45:19
RR 178: The Digital Sales Process with Jeremy O’Neal and Chris Cloutier
00:53:10
RR 177: Joe Hanson from Gordie’s Garage
00:42:19
RR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician Shortage
00:33:07
RR 175: Brian Jesko – Shop owner doesn’t have customers, but friends for life.
00:38:44
RR 174: All Women Panel from Pittsburg State Univ-Seniors in Automotive Technology
00:45:50
RR 173: Nick Modesti from Modesti’s Car Care Center
00:40:43
RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang
01:08:00
RR 171: Robert Noriega from Autoworks Tampa
00:47:18
RR 170: Jude Larson, JML Real Solutions
00:38:56
RR 169: Seth Thorson from Eurotech Auto Repair
00:35:44
RR 168: Bob Heipp – Mobile Diagnostician
00:41:47
RR 167: Eric Svedberg from Automotive Specialists
00:44:30
RR 166: Jim Cathcart from the Cathcart Institute
00:55:04
RR 165: Mark Goldsmith from Mark’s Independent Service
00:38:44
RR 164: Scott Norman – Skills USA & Worldskills USA
00:24:23
RR 163: Frank Scandura from Frank’s European
00:52:34
RR 162: Rodger Bland, GEARS Magazine Editor
00:41:32
RR 161: John Miller from Freedom Automotive
00:27:29
RR 160: Ray Fisher from ASA Michigan
00:26:56
RR 159: Jason Malo form Advanced Automotive Performance
00:32:19
RR 158: Tom Meyers
00:37:47
RR 157: Jason Hladyniuk from Oxford Tire and Auto Centre
00:34:07
RR 156: Kathleen Long from Repair Pal
00:29:56
RR 155: Social Media Strategy with Greg Buckley & Frank Leutz
00:38:54
RR 154: Ray Kunz from ACT
00:25:57
RR 153: Doug Callaghan from Vic’s Service Centre
00:30:00
RR 152: Scott Norman Automotive Educator
00:29:06
RR 151: Gary Keyes from E & M Motors
00:26:15
RR 150: Murray Voth – Freedom Consulting & Training
00:34:44
RR 149: Carolyn Coquillette from Luscious Garage
00:31:13
RR 148: Bobby Bassett From Gates Corporation
00:30:03
RR 147: Jacquie Walter Hower from Zimmerman’s Automotive
00:29:51
RR 146: Matt Fanslow – Technician Interview
00:38:14
RR 145: Dennis Montalbano from German Auto Repair
00:37:30
RR 144: John Passante – High Touch Leadership in a High Tech World
00:47:09
RR 143: Kevin Donohoe from Pacific Motor Service
00:32:43
RR 142: Dan Marinucci from Communique’
00:34:06
RR 141: Scott Waddle of Precision Auto Service
00:30:10
140. RR 140: Maylan Newton – Catastrophic Failure of Me
00:33:06
RR 139: Jeff Buckley from My Fathers Shop
00:34:32
RR 138: James Snider from Auto Tech Career.com
00:42:24
RR 137: John Anello from Auto Tech On Wheels
00:35:17
RR 136: Dave Erb from Hire Frederick
00:33:38
RR 135: Garry Plimmer from Garry’s Automotive
00:37:48
RR 134: Todd Erickson from Identifix
00:20:56
RR 133: TJ Reilly from Same Day Auto Service
00:38:57
RR 132: Auto Care – Industry Job Board
00:28:10
RR 131: Don Smith from Elite Electronics
00:30:58
RR 130: Barry Barrett from RLO
00:32:19
RR 129: Jerry Holcom from S & S Service
00:33:19
RR 128: Joel Ayers of the Automotive Aftermarket Charitable Foundation
00:31:43
RR 127: Dave Kusa of Autotrend Diagnostics
00:33:28
RR 126: John Gardner Automotive Instructor and Host of Tech Garage
00:34:07
RR 125: Succession Planning Round-Table
00:50:05
RR 124: Jeremy O’Neal from Advisorfix
00:34:24
RR 123: Pete Rudloff from Pete’s Garage
00:45:07
RR 122: ASE Test ‘Uncovered’
00:52:59
RR 121: Nikki Ayers from Ayers Automotive
00:32:17
RR 120: Suzanne Hawley from Family Service Day
00:26:57
RR 119: John Eppstein from John’s Automotive Care
00:35:14
RR 118: Supplier Needs- What constitutes a strong business partnership?
00:48:49
RR 117: John Bridgwater from Wrights Automotive Service
00:31:20
RR 116: Craig & Deb Van Batenburg from ACDC
00:36:26
RR 115: Doug Grills from AutoStream Car Care Center
00:32:00
RR 114: Service EDU – Technician Training Program
00:31:34
RR 113: Kim Auernheimer from CS Automotive
00:30:59
RR 112: Randy Baker – ASE/NATEF Industry Education Alliance Educator of the Year 2015
00:34:46
RR 111: Frank Palange from V & F Auto
00:32:01
RR 110: Brent Berman from Federal-Mogul Motorparts
00:38:42
RR 109: Scott ‘GONZO’ Weaver
00:35:49
RR 108: Maylan Newton from ESI -Part 1
00:34:46
RR 107: Ron Haugen of Westside Auto Pros
00:33:45
RR 106: Bill Haas from NACAT
00:32:15
RR 105: Big Event Technician Training
00:28:14
RR 104: Todd Westerlund from Kukui
00:32:44
RR 103: Dave Erb
00:31:14
RR 102: Donna Wagner form Northwood
00:30:45
RR 101: Ron Inchausti from Coast Motor Werk
00:40:53
RR 100: 100th Episode Retrospective
01:16:19
RR 099: Randy Lucyk from Kalkaska Midas
00:31:47
RR 098: Ryan Kooiman, Dir. of Training, Standard Motor Products
00:27:11
RR 097: Jeff Ruffing from Ruffing Automotive Services
00:35:16
RR 096: Jeff Peevy of AMI on Creating A Learning Culture
00:38:36
RR 095: Tim Davison from Chumbley’s Auto Care
00:30:08
RR 094: Mike Davidson from American Skilled Labor Association
00:33:49
RR 093: Technician Mentor/Apprentice
00:50:00
RR 092: Ryan Clo from Dubwerx in Cincinnati, OH
00:29:02
RR 091: Womens Board Winter 2016 Meeting – Compilation
00:38:13
RR 090: Technician Training Round-Table Part 2
00:48:54
RR 089: Larry Moore from Larry’s Auto Works
00:32:29
RR 087: Tom Palermo from Preferred Automotive Specialists
00:30:45
RR 086: Cecil Bullard from Institute for Automotive Business Excellence
00:32:10
RR 085: Brian Bowersock of West Automotive Group
00:29:19
RR 084: Sheri Hamilton from ASA-Midwest
00:27:45
RR 083: Behind Scenes of Connect Car: Part 2 – What did we learn from CES 2016?
01:01:42
RR 082: Joe Miles from Kaiser Tire & Auto
00:29:46
RR 081: Jody DeVere from Ask Patty.com
00:30:10
RR 080: Michael Morgan from Frost Transmission
00:30:54
RR 079: Shari Pheasant – Former COO Institute for Automotive Business Excellence
00:28:59
RR 078: Behind the Scenes on the Connected Car Part 1
01:02:41
RR 077: Jeff Peevy of AMI
00:36:20
RR 076: Alan ‘Ollie’ Gelfand
00:33:34
RR 075: Brian Cruickshank from University of the Aftermarket
00:30:45
RR 074: Catering to the Female Customer
00:57:42
RR 073: Charitable Initiatives in the Automotive Aftermarket
00:33:44
RR 072: Tony Molla on the 21st Century Repair Shop
00:25:00
RR 071: Chris Price from Saratoga Shell
00:35:03
RR 070: G Jerry Truglia with ATTS
00:39:29
RR 069: E-Myth: Working ON your business and not IN it.
00:52:56
RR 068: Shari Pheasant from Horse Power Strategies
00:30:01
RR 067: Joe Valind from Auto Safety Center
00:32:18
RR 066: Tony Molla from the Automotive Service Association (ASA)
00:23:46
RR 065: Darrell Marx from Darrell’s Firestone
00:32:07
RR 064: BJ Lee from Institute of Automotive Business Excellence
00:22:33
RR 063: Value of a Business Coach
00:48:44
RR 062: Tom Ham of Automotive Management Network
00:21:01
RR 061: Keith Katz from Quality Service Center
00:34:02
RR 060: Greg Buckley from Buckley’s Car Care
00:47:31
RR 059: Technician Training Best Practices -Roundtable
00:47:23
RR 058: Robert Redding from ASA
00:26:45
RR 057: John Passante discussing the Women’s Board Book on Leadership
00:25:09
RR 056: Multi-Shop Ownership: Opportunities & Challenges
00:48:27
RR 055: Louis Efron from Telsa
00:30:16
RR 054: Social Media Best Practices
00:46:15
RR 053: Danny Sanchez from Autoshop Solutions
00:32:32
RR 052: Mike Davidson from Parkway Automotive
00:32:34
RR 051: Bill Hanvey from AASA
00:26:16
RR 050: Joe Sevart of I70 Auto Service
00:30:42
RR 049: Bob Greenwood from AAEC
00:27:01
RR 048: Jeff Matt from Victory Auto Service
00:35:18
RR 047: Trish Serratore SR Vice President of ASE
00:18:59
RR 046 Greg Skolnik from Motor Works
00:39:34
RR 045: Kim Walker from 5 Stones Media
00:40:27
RR 044: Rick Bilger from Advanced Auto Pros
00:41:29
RR 043: Trish Serratore President NATEF & AYES
00:24:01
RR 042: Dave Toole from Tooles’ Garage
00:30:22
RR 041: Jim Murphy from Elite Worldwide
00:30:04
RR 040: Roger Lanctot from Strategy Analytics
00:31:51
RR 039: Bill Nalu from Interstate Auto Care
00:38:08
RR 038: Kathleen Schmatz from the Auto Care Association
00:31:26
RR 037: Bill Moss from EuroService Automotive
00:32:53
RR 036: Peter Meier from Motor Age
00:28:33
RR 035: Jerry Kezhaya from The Auto Shop
00:39:33
RR 034: NACE-CARS 2015
00:18:32
RR 033: Donny Seyfer from Seyfer Automotive
00:31:56
RR 032: Malcolm Sissmore on Telematics
00:26:20
RR 031: Todd Holiday from Winchester Tire
00:26:23
RR 030: Donny Seyfer Chairman ASA
00:21:07
RR 029: Andy Massoll from Curt’s Service
00:26:48
RR 028: Leigh Anne Best from Brakes For Breasts
00:18:24
RR 027: Bogi Lateiner from 180º Automotive
00:25:17
RR 026: Craig Clark from Alfred State College
00:21:35
RR 025: Frank Butkus-Leutz from Desert Car Care
00:44:38
RR 024: Jill Trotta from Repair Pal
00:19:38
RR 023: Maryann Croce from Croce’s Transmissions
00:28:05
RR 022: Amy Mattinat from CCC Women’s Board
00:14:13
RR 021: Bill Hill from Mighty Auto Pro
00:31:20
RR 020: Michael Haeg from Century Interactive
00:18:10
RR 019: Greg Buckley from Buckley’s Auto Care
00:37:51
RR 018: Michael Rukov, YANG
00:19:23
RR 017: Dave Serio from Vehicle Service Plus
00:30:44
RR 016: Dave Striegel on NAPA Conference
00:14:42
RR 015: Judy Walter from Zimmerman’s Automotive
00:29:13
RR 014: Matthew Roayaee from Auto Check-Cypress Station
00:35:24
RR 013: Amy Mattinat from Auto Craftsmen
00:31:50
RR 012: Joe Marconi from Osceola Garage – Part 2
00:32:35
RR 011: Joe Marconi from Osceola Garage – Part 1
00:27:41
RR 010: Doug Whiteman from George’s Sierra Shell-Part 2
00:22:30
RR 009: Doug Whiteman from George’s Sierra Shell-Part 1
00:24:38
RR 008: Diane Larson from Larson’s Service
00:33:20
RR 007: Gene Morrill-Part 2 Certified Automotive
00:28:46
RR 006: Gene Morrill- Part 1 Certified Automotive
00:26:53
RR 005: Clint Dudley from Shade Tree Auto
00:29:32
RR 004: Dynamic Automotive Part 3
00:20:13
RR 003: Dynamic Automotive Part 2
00:21:27
RR 002: Dynamic Automotive Part 1
00:26:43
RR 001: Dave Striegel from Elizabeth Auto Care
00:35:37
RR 000: Overview & Purpose of Remarkable Results Podcast
00:05:25