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Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]
Episode 11125th June 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:19:50

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Guest host and shop tour with John Bridgwater, Doral's Auto Repair, San Leandro, CA. Find out how John recovered from losing 3 technicians in 3 weeks.

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John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Listen to John’s previous episodes HERE

Key Talking Points

  • Lost 3 technicians within 3 weeks
  • “When it’s time to go it’s time to go, don’t prolong the inevitable”
  • Has Transformers Institute as coaching company- did SWOT analysis, put an action plan in place
  • Replaced 2 technicians already and other interviews scheduled
  • Hiring a manager to be an integrator 
  • Advice- be transparent and be open, no matter how bad the situation is there is always growth

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Check out today's partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

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616. EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
00:28:08
211. Retirement Plans and Profit Sharing Insights [THA 211]
00:39:03
615. New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]
00:28:42
614. What it Takes to Be the Leader of a Family Business [RR 614]
00:24:55
210. Where the Money Goes – The $100 Lesson [THA 210]
00:29:58
613. Discover the Hard Truths. Fix Your Attitude. [RR 613]
00:36:37
612. How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
00:33:50
209. Building Deep Ties to the Community [THA 209]
00:44:04
611. Hiring Practices with Bryan Kelley [RR 611]
00:35:49
610. The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
00:32:22
208. Stop Selling From Your Wallet [THA 208]
00:37:47
609. MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
00:38:19
608. Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]
00:22:56
207. Pre Scheduling Appointments – The Time Has Come [THA 207]
00:49:27
607. Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]
00:31:21
606. Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
00:39:35
206. Proof of Concept [THA 206]
00:42:16
605. How to Implement Your Own Apprentice Program [RR 605]
01:03:23
604. Women in Auto Care Awards 2020 [RR 604]
00:35:19
205. Requirement for Growing a Branch Store [THA 205]
00:51:10
603. Millennials in High Gear with Sara Fraser – Part 1 [RR 603]
00:34:02
602. The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602]
00:30:56
204. What Will 2021 Be Like? [THA 204]
00:44:59
601. How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]
00:30:02
8. bonus An Unprecedented Year and Strategies for 2021 – Bonus Episode 8
00:16:32
600. Reflections of My First Episode and Prudent Advice for the Ages [RR 600]
00:56:32
203. How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]
00:32:43
599. From College to ADAS Calibrations – Learning How [RR 599]
00:30:41
598. Social Media Influencer- Do What is Right and Not Easy [RR 598]
00:50:00
202. Why Fix a Negative Attitude in your Shop [THA 202]
00:51:55
597. Thinking Way Outside the Box with Greg Buckley [RR 597]
00:31:36
596. Hiring a Business Coach [RR 596]
00:47:10
201. Creating the Right Environment for Shop Efficiency [THA 201]
00:42:53
595. Frank Scandura – 20 Questions in 30 Minutes [RR 595]
00:33:11
594. Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]
00:38:20
200. A Blessing in Disguise From My Biggest Mistake [THA 200]
00:54:52
592. Avoiding Comebacks with Dave Hobbs [RR 592]
00:33:36
199. Buying & Selling: A Tale of Two Deals [THA 199]
00:38:31
591. Customer Service vs. Customer Experience with Murray Voth [RR 591]
00:36:57
590. Science Based Hypnotherapy with Maureen Pisani [RR 590]
00:31:08
198. Four Corner – Four Wall Shop Inspection [THA 198]
00:28:42
589. Doug Grills – 20 Questions in 30 Minutes [RR 589]
00:50:15
588. The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
00:33:58
197. Electric Vehicles – The Future Unfolds [THA 197]
00:50:45
587. Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]
00:25:32
586. Service Advisor Advice from Steve Shaw [RR 586]
00:36:44
196. Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]
00:26:02
585. Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]
00:25:19
584. ADAS and Tech Advances – Joe Register [RR 584]
00:36:40
195. Coaches Lab: Why Employees Leave [THA 195]
00:52:40
583. Dave Kusa – 20 Questions in 30 Minutes [RR 583]
00:33:41
582. Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]
00:33:41
194. Auto Repair in the Decade of the Eighties [THA 194]
00:43:21
581. Cybersecurity: Defend and Protect Your Business and Network [RR 581]
00:44:54
580. The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]
00:36:25
193. Apprentice Stories [THA 193]
00:36:33
579. Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]
00:36:34
578. Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]
00:40:50
192. Improving Work Flow [THA 192]
00:44:28
577. Shop Talk 9: The Ladies Have a Lot To Say [RR 577]
00:41:43
576. Life After Succession – Randy Pickering [RR 576]
00:33:03
191. Incentive Plans [THA 191]
00:49:11
575. Wealth Building: Become a Financial Adult [RR 575]
01:03:06
574. Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]
00:31:38
190. Succession Planning: With an Internal Candidate [THA 190]
00:46:23
573. Procedures and Systems Part 2 with Brian Gillis [RR 573]
00:35:37
572. Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
00:45:39
189. Delayed Maintenance: The Power of Appointments [THA 189]
00:40:04
571. Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
00:37:13
570. Margaret Palango – 20 Questions in 30 Minutes [RR 570]
00:31:22
188. Succession With a Family Member [THA 188]
00:44:31
569. Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
00:39:24
568. Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
00:34:45
187. Labor Rates: A Function of the Business Not the Market [THA 187]
00:43:16
567. The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
00:31:07
566. Mike Tatich – 20 Questions in 30 Minutes [RR 566]
00:29:10
186. Live at the Grill with Chris Della Bella [THA 186]
00:17:57
565. Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]
00:25:28
564. The Moment of Impact - Validate Your Leadership - Paul McCarthy and John Passante [RR 564]
00:40:21
185. Apprentice Program – Grow Your Own Technician [THA 185]
00:46:45
563. Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
00:32:00
562. Why Coaching is a Business Life Saver – Rick White [RR 562]
00:53:17
184. Decade the Seventies – Talking Auto Repair [THA 184]
00:56:50
561. Ryan Clo – 20 Questions in 30 Minutes [RR 561]
00:32:50
560. Improve Your Leadership Influence: Join Toastmasters [RR 560]
00:41:39
183. Selling Your Business – The First Steps [THA 183]
00:38:47
559. Make Customer Service your Single Biggest Competitive Advantage [RR 559]
00:51:13
558. Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]
00:35:19
182. Business Side of ADAS – Part 2 [THA 182]
00:48:50
557. Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]
00:33:20
556. Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]
00:25:29
181. Fake Reviews: How to Handle Them [THA 181]
00:34:43
555. If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]
00:34:24
554. Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]
00:34:30
180. Why We Have Loaner Cars [THA 180]
00:37:50
553. Unscripted with Andy Bizub and Lucas Underwood [RR 553]
00:45:06
552. Aftermarket Pros Talk Tesla [RR 552]
00:50:00
179. Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]
00:49:39
551. A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]
00:23:33
550. Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]
00:25:05
178. Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]
00:50:29
549. Female Impact: Getting Through [RR 549]
00:44:24
548. Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]
00:32:43
177. Financial Help For Your Team [THA 177]
00:37:01
547. Business Processes and Better Staffing with Brian Gillis [RR 547]
00:26:08
546. Remedy: Shop has Case of COVID-19 [RR 546]
00:37:07
176. Social Media Strategies as we Re-Open the Economy [THA 176]
00:42:33
545. Theft of Catalytic Converters with Peter Neilson [RR 545]
00:17:12
544. Diagnostic Pathways vs. Silver Bullets [RR 544]
00:42:21
175. The Value of a Strong Banking Relationship [THA 175]
00:38:49
543. Embracing Change with David Martin [RR 543]
00:25:01
542. Businesses Grow when Owners Grow – Maryann Croce [RR 542]
00:28:16
174. Adapt or Die – A Look Ahead [THA 174]
00:56:08
541. Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]
00:33:25
540. From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]
00:26:18
173. Training 2020 and Beyond – Future Techniques and Strategies [THA 173]
00:46:57
539. Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]
00:36:35
538. Status of the Aftermarket – Journalist Mark Phillips [RR 538]
00:24:55
172. Insurance Reviews – What if Scenarios [THA 172]
00:50:49
537. A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]
00:28:37
536. Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]
00:27:01
171. Multi Shop Operations – Acquisition – Selling [THA 171]
00:48:48
535. Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]
00:24:00
534. Gamification – Changing Behavior with Kent Bullard [RR 534]
00:42:20
170. Looking Ahead to the New Normal -Part 1 [THA 170]
00:47:15
533. Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]
00:45:03
532. Trainers Speak to Their Craft [RR 532]
00:30:20
169. The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]
00:42:04
531. Bright Light Shines from this Business Coaches Round-Table [RR 531]
00:52:49
530. Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]
00:39:49
168. Success Stories from the Coaching Front Lines PART 2 [THA 168]
00:42:29
529. Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]
00:35:47
528. Technician Round Table - Part 9 OUTSPOKEN on Training - Heipp - Landry - Fanslow [RR 528]
01:03:41
167. Success Stories from the Coaching Front-lines [THA 167]
00:35:06
527. Do You Understand Your Role? [RR 527]
00:29:47
526. Tech Update: AI and The Autonomous Vehicle [RR 526]
00:33:36
166. What Would I Tell My Younger Self [THA 166]
00:39:28
525. Are you a Shop Owner or a Business Owner [RR 525]
00:26:42
524. What Needs to be in Your Marketing Plan Right Now [RR 524]
00:36:48
165. Surviving an Economic Downturn [THA 165]
00:49:56
523. Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]
00:38:17
522. Lift Safety with Rick White [RR 522]
00:29:58
7. bonus Final Inspection – Quality Controls & Covid-19 [Bonus 07]
00:46:07
164. Final Inspection – Quality Controls & Covid-19 [THA 164]
00:46:07
6. bonus Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]
00:44:41
521. Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]
00:43:05
5. bonus Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]
00:38:35
520. Becoming a LEAN Technician [RR 520]
00:18:55
519. Knowing All About ADAS Will Make You a Smarter Technician [RR 519]
00:31:21
3. bonus Bonus Episode 03 – Town Hall Academy on Insurance Coverage
00:47:08
518. Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]
00:21:20
517. Stop Being Afraid – Bryan Gossel [RR 517]
00:30:10
516. Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]
00:37:23
515. Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]
00:37:53
514. Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]
01:01:55
513. In Search of Silver Bullets – Scott Shotton [RR 513]
00:29:39
512. Aftermarket Acumen Part 5 – Succession [RR 512]
00:34:41
511. Zero Dollar Customers – Tom Palermo [RR 511]
00:29:07
510. Aftermarket Acumen Part 4 – Technician Pay [RR 510]
01:07:57
509. Teaching Students at Kustom Built Cars [RR 509]
00:21:28
508. Aftermarket Acumen Part 3 [RR 508]
00:41:21
507. Becoming the CEO – Bob Greenwood [RR 507]
00:36:07
506. Aftermarket Acumen Part 2 – HR Concerns [RR 506]
00:30:02
505. Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]
00:36:49
504. Aftermarket Acumen Part 1 [RR 504]
00:36:21
503. Partnerships [RR 503]
00:35:31
502. Impact Award Winners 2019 [RR 502]
00:35:01
501. Survey Says! [RR 501]
00:30:10
2. bonus Bonus Episode 2 – Little Effort – Big Benefit
00:05:41
500. What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]
01:13:40
499. Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]
00:30:09
498. Dynamic Leadership – Building Your Leadership Team [RR 498]
00:35:44
497. Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
00:24:41
bonus Bonus Episode – Them Changes | A Must Listen
00:04:11
496. Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
00:28:44
495. Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]
00:20:16
494. RR 494: Women In Auto Care 2019 Honorees
00:36:44
RR 493: Do More of 2020 – Goals – Standards
00:20:25
RR 492: YouTube – Benefit or Burden Part 2
00:53:20
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
00:24:30
490. Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]
00:53:57
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
00:32:09
RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
00:31:01
RR 487: Joe Register – Will You Be at the Forefront of Technology?
00:30:16
486. RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
00:32:05
RR 485: Warren Parr – Learning and Innovating with the PicoScope Club
00:26:24
RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent
00:26:55
RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier
00:28:01
RR 482: Technician Shortage Solution – College Apprentice Program
00:24:37
RR 481: David Saline – Start or Grow Your Fleet Business
00:35:29
480. RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?
00:48:10
RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies
00:27:55
RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits
00:45:44
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
00:32:26
RR 476: Chris Cloutier and Scott Brown – Productivity Hacks
00:47:25
RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
00:46:34
RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
00:32:14
RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think
00:27:28
RR 472: Jeff Rudnick – Marketing Do or Die
00:23:25
RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks
00:31:11
RR 470: Automotive Students Speak Out on Their Future
00:31:29
RR 469: ASA Technology and Telematics Forum 2019
00:28:22
RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders
00:37:30
RR 467: Servando Orozco on Franchising
00:24:21
RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals
00:31:35
RR 465: Tom Ham – Your Only Competitor is Yourself
00:26:42
RR 464: YouTube – Benefit or Burden Part 1
01:04:42
RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!
00:37:37
RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional
00:37:55
RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
00:35:52
RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
00:25:54
RR 459: Standards And Values Foster a United Purpose for Your Team
00:47:25
RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?
00:40:27
RR 457: Justin Allen – Working Too Hard? Feel Burned Out?
00:21:13
RR 456: Jennifer Grady ESQ – Harassment Training Required by Law
00:37:10
RR 455: Scott Shotton – Building Quality Trainers of Tomorrow
00:44:24
RR 454: Danny Durbin – Integrating the Third Generation
00:19:09
RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!
00:35:08
RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony
00:40:36
RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff
00:34:56
trailer Trailer – Why Would You Want To Listen and Who the Heck Am I?
00:02:52
RR 450: Michael Eilbracht – Becoming an Industry Trainer
00:24:21
RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?
00:40:23
448. RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser
00:25:01
RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?
00:34:05
446. RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket
00:32:50
445. RR 445: Cash Management with Chris Cotton
00:26:46
444. RR 444: Technician Round Table – Part 7 – Professionalism and More - Heipp – Landry – Fanslow:
01:04:04
443. RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair
00:23:14
442. RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies
00:36:07
441. RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?
00:56:15
440. RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner
00:25:01
439. RR 439: Safety Training in the Workplace – Charlie Ayers with CCAR
00:19:02
RR 438: My New Shop – From the Ground Up – Doug Callaghan
00:29:51
RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen
00:43:30
RR 436: Brad Beeston – Building a Reputation Online
00:27:16
RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019
00:34:39
RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students
00:31:10
RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business
00:27:17
RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer
00:49:00
RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals
00:23:26
RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business
00:31:58
RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan
00:48:47
RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training
00:30:23
RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest
00:32:05
RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand
00:19:28
RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon
00:33:24
RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability
00:33:47
RR 423: Shop Talk 10 – Sold My Business – What’s Next?
00:43:32
RR 422: A Case for Shop Specialization
00:33:28
RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’
00:36:38
RR 420: Kim Walker – Building a StoryBrand
00:29:21
RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs
00:53:49
RR 418: AIST – The Future of Automotive Education
00:44:04
RR 417: Rob Rowsell – Achieving Success on a Curved Road
00:35:08
RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team
00:53:58
RR 415: Mitch Schneider – Legacy Aftermarket Influencer
00:45:47
RR 414: Elevating Our Industry’s Definition of Mechanic/Technician
00:54:20
RR 413: Jill Trotta on Pricing Transparency
00:31:38
RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant
00:28:21
RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein
00:36:33
RR 410: Tom Ham – Running Your Business Remotely
00:28:29
RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!
00:39:01
RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
00:40:33
RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!
00:40:49
RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor
00:45:51
RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
00:40:02
RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind
00:18:58
RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
00:38:01
RR 402: Generation Z – Understanding Our Newest Employees and Customers
00:25:06
RR 401: Family Succession Part 1 – Our Future Female Shop Owners
00:41:05
RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”
00:59:56
RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner
00:48:19
RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
00:47:16
RR 397: Acquisition Integration – A Look Inside a New Location Transition
00:38:18
RR 396: Education – Inside the Automotive Business School of Canada
00:42:13
RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
00:51:17
RR 394: What Quality Employees Really Want – Results From a Technician Survey
00:37:20
RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
00:45:31
RR 392: Shop Talk 7 – The Leading Ladies
00:43:38
RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.
00:37:15
RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers
00:35:37
RR 389: The Art of Successful Mentoring
00:42:04
RR 388: Re-Inventing You! A Personal Story Of Prolific Change.
00:46:07
RR 387: In Praise of Our Trainers
00:48:20
RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners
00:44:40
RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
00:32:41
RR 384: Women In Auto Care 2018 Honorees!
00:44:20
RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable
01:45:11
RR 382: A Champion for Women in The Automotive Industry
00:39:33
RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
00:40:19
RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.
00:40:06
RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
00:48:50
RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
00:41:36
RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
00:27:16
RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
00:36:52
RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops
00:47:19
RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.
00:42:46
RR 373: Shop Talk 5 – Retired and Still Helping the Industry
00:40:34
RR 372: Edwin Hazzard – Training is the Responsibility of the Technician
00:23:01
RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele
00:47:11
RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!
00:34:09
RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
00:39:12
RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.
00:47:32
RR 367: Mike Tatich. John Maxwell Leadership Certified.
00:50:42
RR 366: Defend Our Marketplace – Keeping Up With Connected Cars
00:38:05
RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach
00:42:57
RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.
00:42:35
RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else
00:34:32
RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow
01:01:30
RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.
00:38:40
RR 360: Shop Talk 3 – Millennial Shop Owners.
00:48:09
RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.
00:28:29
RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades
00:40:07
RR 357: Shop Talk Volume 2- Women Shop Owners
00:50:57
RR 356: Bruno Tabbi And The Power of a Vanity Phone Number
00:24:12
RR 355: Andrew Emery from Antero Automotive has The Best Job in the World
00:43:00
RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals
00:53:49
RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry
00:47:53
RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!
00:49:12
RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’
00:47:41
RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.
00:41:37
RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels
00:32:52
RR 348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car Care
00:52:26
RR 347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full Service
00:43:14
RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry
00:56:01
RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light
00:48:38
RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre
01:01:39
RR 343: Shop Talk: John Constantin, Mike Shultz, and Jim Fleischman
00:44:54
RR 342: Brandon Steckler – Diagnostician, Trainer, Writer
00:49:22
RR 341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.
00:53:47
RR 340: Seth Thorson Creates $25,000 Scholarship Endowment
00:30:38
RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals
00:55:41
RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow
00:53:44
RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts
00:42:23
RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage
00:22:30
RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers
00:48:06
RR 334: Deb and Craig Van Batenburg from ACDC – Part 2
01:01:07
RR 333: Keith Benline & Jeremy O’Neal – 10