819.
Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]
142.
Benefits of Toastmasters - Craig O'Neill [AW 142]
818.
Being Married to a Shop Owner: Spouse Perspective [RR 818]
312.
Service Advisor Overload: Part 2 [THA 312]
817.
Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]
141.
Extended Car Warranties – Greg Buckley [AW 141]
816.
Finding Technicians Part 2 – Chris Lawson [RR 816]
311.
Advice For New Shop Owners [THA 311]
815.
Ask Ortho - Eric Turkington and Kim Conti [RR 815]
140.
Used Car Market – Lauren Fix [AW 140]
814.
Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]
310.
Forget the Past: Focus on the Future [THA 310]
813.
A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]
139.
Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]
812.
Doubles Sales to $2 million in 18 Months [RR 812]
309.
Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]
811.
Proper Equipment Equals Higher Efficiency – Justin Allen [RR 811]
138.
Student Career Fair [AW 138]
810.
What Is Your Duration of Service? Carolyn Coquillette [RR 810]
308.
What Does the Shop of the Future Look Like? [THA 308]
809.
Nationwide Labor Rate Tracker – Tom Ham [RR 809]
137.
The Best Part of a Student’s Day: Interning at Local Shop [AW 137]
808.
Are You Stuck? Fall in Love with Your Business Again – Mike Searls [RR 808]
307.
Learn to Lead: Empower Your People [THA 307]
807.
Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]
136.
Second Location: “Lower Slower Delaware” [AW 136]
806.
The Power of Branding and The Power of Letting Go – Andy Bizub [RR 806]
306.
Remote Ownership [THA 306]
805.
Passion To Support Abused Children – Chris and Pete Meier [RR 805]
135.
Wife Encouraged Husband To Open His Own Shop [AW 135]
804.
Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]
305.
Service Advisor Overload [THA 305]
803.
Finding Technicians Part 1- Chris Lawson [RR 803]
134.
The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]
802.
Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]
304.
Seller Beware [THA 304]
801.
Public Perception of Automotive Careers – Bill Thompson [RR 801]
133.
“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]
800.
Our Adoption Story [RR 800]
303.
Alignments! Rates, Numbers and ROI [THA 303]
799.
Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]
132.
Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]
798.
TechForce: Powering Our Youth [RR 798]
302.
We Are Paperless and Loving It! [THA 302]
797.
Behind the Scenes: Hudson Family Trifecta Awards [RR 797]
131.
The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]
796.
Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796]
301.
Service Advisor Pay Plans [THA 301]
795.
The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795]
130.
Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]
794.
Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794]
300.
Dave Ramsey Financial Program [THA 300]
793.
Google Reviews: New Value From the Words Used [RR 793]
129.
“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]
792.
Is Your Business Drowning? – John Burkhauser [RR 792]
299.
Differentiate with Video [THA 299]
791.
Paul Scanner Danner: His Life, His Brand, His Impact [RR 791]
128.
Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]
790.
Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790]
298.
Technician Tools and Jocko [THA 298]
789.
What We Can Learn From Our Dentist [RR 789]
127.
We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]
788.
Reach for Help – Stay In Business – Chris Cotton [RR 788]
297.
Onboarding New Team Members [THA 297]
787.
A 12 Pack of Conference Rules – John Firm [RR 787]
126.
Only 1st Class – Harry Whyte [AW 126]
786.
A Plan To Solve The Technician Shortage [RR 786]
296.
Climbing Out Of Despair [THA 296]
785.
The Perfect Second Location - Greg Buckley [RR 785]
125.
3 Shops In 1 - Travis Comfort [AW 125]
784.
Practice What You Learn - G Truglia and Pete Meier [RR 784]
295.
Preserving Your Reputation [THA 295]
783.
Creating a Sticky Organization – Dr. Dave Weiman [RR 783]
124.
Avocados and Automotive – Rena Rennebohm [AW 124]
782.
Localized Training Trend [RR 782]
294.
Right to Repair Update and a Trip to Washington [THA 294]
781.
Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]
123.
Customer Buys Legacy Shop, Grew 400% - Todd Cole [AW 123]
780.
Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]
293.
What Should We Call DVI’s? [THA 293]
779.
NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]
122.
Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]
108.
Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]
778.
Preparing For The Next Five Years [RR 778]
292.
Why Speak to Fifth Graders? [THA 292]
777.
Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]
121.
Maximizing Space and Efficiency – Bob Noreiga [AW 121]
776.
Electric Vehicle Outlook with Derek Kaufman [RR 776]
291.
Customer Amenities [THA 291]
775.
Car Coach Reports with Lauren Fix [RR 775]
120.
Big Success in a Small Town – Jeff Grassman [AW 120]
774.
Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]
290.
Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]
773.
Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]
119.
Second Location: Opportunity Knocked – Andy Bizub [AW119]
772.
“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]
289.
Flat Rate VS Salary Debate [THA 289]
771.
The Women of NAPA AutoCare [RR 771]
118.
Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]
770.
Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]
288.
Writing Ads That Attract Rock Stars [THA 288]
769.
2022 Napa Technician Of The Year: Meg Lewis [RR 769]
117.
Be Proud of Your Culture [AW 117]
768.
Work Happy, Drive Happy [RR 768]
287.
Maintenance Intervals: Industry Standards [THA 287]
767.
Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]
116.
Finding Success in an Auto Repair Complex [AW 116]
766.
How Partnerships Work [RR 766]
286.
Why Do a Repair Order Audit? [THA 286]
765.
What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]
115.
Helping the Community Deter Converter Theft [AW 115]
764.
My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]
285.
Identify Your Ideal Customer [THA 285]
763.
Processes: The Pulse of Your Business – Randy O’Connor [RR 763]
114.
Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]
762.
Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]
284.
Are You Selling Customer Experience or Price? [THA 284]
761.
The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]
113.
Growing Pains with Jim Shukys [AW 113]
760.
How To Build Relationships with Students and Schools [RR 760]
283.
The Extreme Value of a ‘SWOT’ for your Business [THA 283]
759.
A Collective Think Tank - Marconi - Murphy - Morrill [RR 759]
112.
You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]
758.
Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]
282.
Incentive Pay Ideas for Technicians [THA 282]
757.
4 Locations and Growing – Craig Popp [RR 757]
111.
Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]
756.
Do You Have a Customer Avatar? – Daniel Griffith [RR 756]
281.
Is Your Bathroom Like the Ritz Carlton? [THA 281]
755.
Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]
110.
Moving to a New Shop [AW 110]
754.
Hairdresser Turned Shop Owner – Danielle Vila [RR 754]
280.
ABC Technician: What Does It Mean? [THA 280]
753.
Survey Says [RR 753]
109.
Two Locations, One Campus [AW 109]
752.
From Investment Banker to Shop Owner [RR 752]
279.
Technician Mentoring [THA 279]
751.
Motorist Assurance Program (MAP) [RR 751]
108.
Process Driven: Stop Restarting Jobs [AW 108]
750.
Surviving Two Store Openings During the Pandemic [RR 750]
278.
The Value of Exit Interviews [THA 278]
749.
The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]
107.
Technician Time Management [AW 107]
748.
The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]
277.
Prepare for the Future [THA 277]
747.
Google Reviews – Jimmy Lea [RR 747]
106.
Being Focused Led to Dream Shop [AW 106]
746.
From the Bays to the Classroom – Brandon Steckler [RR 746]
276.
Build Your Labor Rate From The Ground Up [THA 276]
745.
“You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]
105.
“Play Ball” Committed to Community [AW 105]
744.
The Hardest Lessons to Learn – Kevin Eckler [RR 744]
275.
Plan For Slow Times [THA 275]
743.
“Vision, KC Is My Happy Place” [RR 743]
107.
Power Panel: Internal Communication [CC 107]
104.
Streamlining Processes with Brett Beachler [AW 104]
742.
Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742]
274.
Details Matter [THA 274]
741.
Wide Open Training Discussion with No Agenda [RR 741]
103.
Adapt and Overcome with David Friend [AW 103]
740.
Do Your Standards Align with Your Core Values [RR 740]
273.
20 Group Peer Review [THA 273]
739.
Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739]
102.
Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]
738.
Pay Attention To Your Health – Jerry Holcom [RR 738]
272.
Ethics 101 [THA 272]
737.
New Customer Orientation – Kevin Vaught [RR 737]
106.
Tom’s Trends – Shop Open & Close Hours [CC 106]
101.
Why Cleanliness Matters [AW 101]
736.
Celebrating Educators [RR 736]
271.
Do You Need an Estimator? [THA 271]
735.
Are You Ready to Open a Second Location? - Justin Barrett [RR 735]
100.
Are You Knocking on the Doors of your Local Schools? [AW 100]
734.
The New Frontier of Call Conversion Rates - Stan Sokes [RR 734]
270.
Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]
733.
A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]
99.
So You Want to Be a Shop Owner? Matt Wagg [AW 099]
732.
Training Think Tank [RR 732]
269.
Paying Attention to Inflation [THA 269]
731.
There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731]
98.
Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098]
730.
6 Components to a Great Compensation Plan – Bob Cooper [RR 730]
268.
Know Your Strengths [THA 268]
729.
Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]
97.
Peer Group Review of Your Business: Ready For One? [AW 097]
728.
Restructuring New Staff – Vinnie Lucido [RR 728]
267.
Important Employee Benefits [THA 267]
727.
How To: Change Your Mindset – Murray Voth [RR 727]
96.
Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096]
726.
Brought His 14 Team Members to Vision – Travis Troy [RR 726]
266.
Next Best Improvement: Lean [THA 266]
725.
Can the Independent Aftermarket And OE Work Together? [RR 725]
95.
Out with the Old, in with the New [AW 095]
724.
Husband and Wife Accountability Partners [RR 724]
265.
Coaches Lab: Turn Around a Struggling Shop [THA 265]
723.
1 Shop, 3 Apprentices [RR 723]
105.
Power Panel: To Your Health [CC 105]
94.
Ready, Set, Grow! with Phil Carpenter [AW 094]
722.
How Much Does It Cost You To Open Your Doors? [RR 722]
264.
It’s Time to Revamp Our Industry Training [THA 264]
721.
Are You Dreaming Big Enough? [RR 721]
93.
Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]
720.
Practicing Automotive with Heipp, Fanslow and Manna [RR 720]
263.
The Leap From Employment to Ownership [THA 263]
719.
The Power of EOS: 2 Day Leadership Meeting [RR 719]
92.
Business Coach: Finding the Right One at the Right Time [AW 092]
718.
ASE Board Chairman Brad Pellman [RR 718]
262.
Financial Help For Your Team [THA 262]
717.
Ego Is The Enemy [RR 717]
Re-Release: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
91.
Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]
716.
The Joy of Hiring [RR 716]
261.
EV Charging Station: What You Need to Know [THA 261]
715.
The Big Picture Program [RR 715]
90.
Remodeled Legacy Texaco Station [AW 090]
714.
1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714]
260.
Workplace Motivation [THA 260]
713.
Handling A Toxic Employee with Dr. Dave Weiman [RR 713]
103.
Tom’s Trends – Technicians [CC 103]
89.
Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]
712.
What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]
259.
Father Daughter Teams [THA 259]
711.
Start Monday Positive and Celebrate Friday [RR 711]
88.
Satellite Location and Shop Tour with Tom Grady [AW 088]
710.
Mobile Diagnostics and 3D Printing [RR 710]
258.
Preventing Employee Apathy [THA 258]
709.
Women of the Year Awards 2021 [RR 709]
102.
CarmCast Power Panel [CC 102]
87.
What Is Your Word Of The Year? [AW 087]
708.
Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]
257.
Why We Are Better Than The Car Dealerships [THA 257]
707.
ASE ADAS Certification and Other Important News [RR 707]
86.
Creating Powerful Moments [AW 086]
706.
What Type of Training Works for You? [RR 706]
256.
Recovering From a Wrong Service Advisor Hire [THA 256]
705.
Training Workshops: Develop Your Culture and Leadership [RR 705]
85.
Why We Remodeled [AW 085]
704.
How to Pass a Wage and Hour Audit from DOL [RR 704]
255.
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
703.
The Four Pillars of Marketing – Tony Mercury [RR 703]
84.
29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]
702.
Three Managers You Need In Your Business- George Zeeks [RR 702]
254.
Are You Getting Value From Your Training Dollars? [THA 254]
593.
Managing Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593]
701.
Marketing: Never Take Your Foot Off the Gas Pedal [RR 701]
83.
Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083]
700.
700th Episode Milestone- 7 Trends [RR 700]
253.
Under 30: Our Future is Bright [THA 253]
699.
New Leadership Team at ASCCA [RR 699]
82.
“I Stopped Micromanaging” Becki McGinnis [AW 082]
698.
Industry Leaders Update Right to Repair Act & Discuss AAPEX 2021 [RR 698]
252.
Maybe You Need a Boss [THA 252]
697.
AAPEX 2021 Service Award Winners [RR 697]
100.
PAVE Virtual Training [CC 100]
81.
Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]
696.
Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]
251.
Growing Sales For A New Location [THA 251]
695.
Automotive Service Councils Educational Foundation [RR 695]
99.
Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]
80.
Life Happens, How Do You Handle It? – Maryann Croce [AW 080]
694.
Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]
250.
Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
693.
Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]
79.
Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]
692.
CEO Margaret Palango Takes the Lead [RR 692]
249.
Coaching CEO’s to Their Next Level [THA 249]
691.
Rethink Your Compensation Plans – Darrin Barney [RR 691]
78.
Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
690.
Do You Have Financial Peace of Mind? – Bill Haas [RR 690]
248.
Scheduling Work Flow [THA 248]
689.
“Give Me 10” Internship Program – Sue Dickson [RR 689]
77.
Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]
688.
From Shadowing to Apprentice Graduate – Bridgette Johnson [RR 688]
247.
Hiring Dealership Technicians [THA 247]
687.
Jimmy Lea’s Top 7 Proven Marketing Methods [RR 687]
76.
The Power of a Great Supply Partner Relationship [AW 076]
686.
Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]
246.
Anxiety Disorders at Work [THA 246]
685.
We Are Signal Intelligence Specialists - Gary Smith [RR 685]
75.
Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]
684.
Creating Lifetime Customers - Brittany Schindler [RR 684]
245.
Service Advisor Role Play #6 [THA 245]
683.
Growing Pains When Scaling Your Business [RR 683]
98.
Are You Going To AAPEX 2021? [CC 098]
74.
Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074]
682.
Why Can’t Every Shop Owner Be Profitable? [RR 682]
244.
Addition by Subtraction: Letting Someone Go [THA 244]
681.
Amazing Women in Automotive [RR 681]
12. bonus
A Tribute to Bob Greenwood – [Bonus 12]
73.
Craig Noel on Recruiting Students to the Trade [AW 073]
680.
Catching Up With Your Mentor [RR 680]
243.
The Courage to Make Tough Decisions [THA 243]
679.
Profit Strategies with Natalie Paris [RR 679]
72.
Michael Gallini and Shop Tour with Kristi Hudson [AW 072]
678.
Scan Tools Part 3 [RR 678]
242.
The Power of Transformational Coaching [THA 242]
11. bonus
Bonus: Advancing the Aftermarket – Charging What We Are Worth [Bonus 11]
677.
Succession Planning Blueprint – Bryan Stasch [RR 677]
71.
Mitch Schneider and Shop Tour with John Constantin [AW 071]
676.
Job Expectations: Boomers vs Millennials [RR 676]
241.
Q & A with Chris Chesney [THA 241]
675.
Apprentice Journey – High School to Graduate [RR 675]
10. bonus
Bonus: Advancing the Aftermarket – We are an Industry to be Proud and Rivaled [Bonus 10]
70.
Sam Craven and Lee Forman [AW 070]
674.
Social Media 101: Lead Gen, IOS Changes, Boosting [RR 674]
240.
I Want $1 Million For My Business [THA 240]
673.
Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a Leader [RR 673]
69.
Rob Merwin and Charlie Marcotte [AW 069]
672.
All Electric Vehicle Business Model – Dave Giles [RR 672]
239.
Trends – Aftermarket Round Table [THA 239]
671.
Creating a Culture of Productivity – Scott Brown [RR 671]
97.
Behind the Scenes: New Shop Retrofit/Remodel [CC 097]
68.
Rena Rennebohm and Carl Hutchinson [AW 068]
670.
Mental Toughness – Maryann Croce [RR 670]
238.
Addiction: How Can We Help? What Can We Do? [THA 238]
669.
Scan Tools Part 2 [RR 669]
67.
Steve Finzel and Sara & Chad Kooiman [AW 067]
668.
Mergers and Acquisitions Explained – Rick Schwartz [RR 668]
237.
Supply Chain: Getting Parts to Market Post Pandemic [THA 237]
667.
Dealer Technicians Build Shop Partnership [RR 667]
66.
Brittany Schindler and Bruce Howes [AW 066]
666.
EOS Part 7 – Traction with Barry Barrett [RR 666]
236.
Second in Command – A COO/GM Perspective [THA 236]
665.
Social Media Marketing to Technicians – Kim and Brian Walker [RR 665]
65.
Aaron Woods and Shop Tour with Emily Chung [AW 065]
664.
Leadership Series Part 4 with Mike Davidson – Growth Environment (Continued) [RR 664]
235.
Creating a Training Culture [THA 235]
663.
Unstoppable with Amy and Kelly Michel [RR 663]
95.
Are You Going To ASTE? An Update [CC 095]
64.
Kevin Eckler and Shop Tour with Angelo Giglio [AW 064]
662.
Dynamic Automotive: 6 Years Later [RR 662]
234.
Service Advisor Must-Have Qualities [THA 234]
661.
Cut through the Fog on the Future of Electric Vehicles – Derek Kaufman [RR 661]
94.
Annual AAPEX Service Award Nominations [CC 094]
63.
Russ Crosby and Shop Tour with Tom Palermo [AW 063]
660.
Right to Repair Update – Hanvey & Lowe [RR 660]
233.
Succession Strategies – A Real World Example [THA 233]
659.
Technician Outlook with Jake Sorensen-Part 2 [RR 659]
62.
Alan Beech and Shop Tour with Greg Bednar [AW 062]
658.
How Strong Are Your Community Heart Strings? [RR 658]
232.
Electrificaton of our Industry – Service Impact and Trends [THA 232]
657.
EOS Part 6 – Process with Barry Barrett [RR 657]
61.
Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061]
656.
Ask: What Are Your Car Pains? ™ [RR 656]
231.
Playing the Long Game [THA 231]
655.
Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655]
60.
Scott Brown – Cardinal Shell and Virtual Shop Tour with Aden McDonnell – McDonnell’s ATS [AW 060]
654.
Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654]
230.
Second in Command: A CEO Perspective [THA 230]
653.
Facing Our Challenges Head-On with Craig Noel [RR 653]
93.
Day End Processes with Bill Nalu and Joe Hanson [CC 093]
59.
Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059]
652.
What My Dad Taught Me with Emily Chung [RR 652]
229.
Career Paths – Technician to Manager [THA 229]
651.
Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]
58.
Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058]
650.
Hitting Rock Bottom and Climbing out [RR 650]
228.
Make Price Irrelevant [THA 228]
649.
Satellite Location with Tom Grady [RR 649]
92.
Selling Batteries with Tom Sciortino and John Armstead [CC 092]
9.
ASE Service Professionals Month – Trish Serratore [Bonus 09]
57.
G Jerry Truglia and Virtual Tour at Dorman Products [AW 057]
648.
Journaling – Your Personal Case Study with Matt Fanslow [RR 648]
227.
Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]
647.
The CEO Commitment with Mike Bennett [RR 647]
56.
Bill Nalu and Virtual Tour with John Gustafson [AW 56]
646.
Leadership Series Part 2 with Mike Davidson – What They See [RR 646]
226.
Our Industry Needs a Change [THA 226]
645.
EOS Part 5 – Issues – with Barry Barrett [RR 645]
91.
Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]
55.
Chris Chesney and Virtual Tour with Judi Haglin [AW 055]
644.
Taking Your Toolbox Home with Justin Barrett [RR 644]
225.
Building Customer Trust [THA 225]
643.
Technician Outlook with Jake Sorensen- Part 1 [RR 643]
54.
Clint Dudley and Virtual Tour with Pete McNeil [AW 054]
642.
Partnership Agreements with Charlene Parlett [RR 642]
224.
Comebacks: Prevention, Reputation and Cost [THA 224]
641.
Drop the Keys and Fix It [RR 641]
90.
Improve Your Capabilities and Processes – Get LEAN [CC 090]
53.
Dwayne Myers and Shop Tour with Jonathan Ortiz [AW 053]
640.
Leadership Series Part 1 with Mike Davidson – Everything Rises and Falls [RR 640]
223.
My Biggest Mistakes [THA 223]
639.
EOS Part 4 Data with Barry Barrett [RR 639]
52.
Tom Ham and Shop Tour with Eric Henley [AW 052]
638.
Interesting New Technology with Chris Cloutier [RR 638]
222.
10 Things That Require Zero Talent [THA 222]
637.
NASTF Update with Donny Seyfer [RR 637]
89.
Why Invest In Digital Signage & Great Branding [CC 089]
51.
Keith Knowlton and Shop Tour with Trent Pickering [AW 051]
636.
Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
221.
Are You Fixing Hybrids Cars? [THA 221]
635.
Yellow and Red Envelopes with Seth Thorson [RR 635]
50.
Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050]
634.
Supreme Court Ruling with Aaron Lowe [RR 634]
220.
Specialization with Tom Palermo and John Anello [THA 220]
633.
The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
88.
Keeping Your Shop Floors Clean – Why and How [CC 088]
49.
Donnie Hudson and Shop Tour with John Eppstein [AW 049]
632.
Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
219.
Tires as a Profit Center [THA 219]
631.
EOS Part 3: People with Barry Barrett [RR 631]
48.
Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048]
630.
ASE Educational Foundation [RR 630]
218.
Managing Family Business Dynamics [THA 218]
629.
Scan Tools Part 1 [RR 629]
87.
Women Shop Owners Round Table [CC 087]
47.
Judy Haglin and Shop Tour at Fine Tuned Auto with Ken Wedow – [AW 047]
628.
From Hobby to Drift Racing Career with Matthew Haugen [RR 628]
217.
Auto Repair in the Decade of the Nineties [THA 217]
627.
How to Have a Four Day Work Week with Eric Henley [RR 627]
46.
Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046]
626.
A Very Personal Story with Kevin Eckler [RR626]
216.
Have You Started Your Apprentice Program? [THA 216]
625.
Employee Review Process with Bryan Kelley [RR 625]
45.
Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]
624.
EOS Part 2: Vision with Barry Barrett [RR624]
215.
Rethinking Your ASE Certification [THA 215]
623.
Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]
622.
Chris Cloutier – 20 Questions in 30 Minutes [RR 622]
214.
Preventing Zoom Burnout [THA 214]
621.
The Virtual Service Advisor [RR 621]
620.
Millennials A to Z – Part 2 – Sara Fraser [RR 620]
213.
Service Advisor Role Play #5 [THA 213]
619.
ASE Update: Approaching 50 Years of Certification Excellence [RR 619]
618.
Never the Cheapest but the Best Value Shop – Travis Guy [RR 618]
212.
Charging What We are Worth [THA 212]
617.
A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617]
616.
EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
211.
Retirement Plans and Profit Sharing Insights [THA 211]
615.
New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]
614.
What it Takes to Be the Leader of a Family Business [RR 614]
210.
Where the Money Goes – The $100 Lesson [THA 210]
613.
Discover the Hard Truths. Fix Your Attitude. [RR 613]
612.
How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
209.
Building Deep Ties to the Community [THA 209]
611.
Hiring Practices with Bryan Kelley [RR 611]
610.
The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
208.
Stop Selling From Your Wallet [THA 208]
609.
MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
608.
Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]
207.
Pre Scheduling Appointments – The Time Has Come [THA 207]
607.
Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]
606.
Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
206.
Proof of Concept [THA 206]
605.
How to Implement Your Own Apprentice Program [RR 605]
604.
Women in Auto Care Awards 2020 [RR 604]
205.
Requirement for Growing a Branch Store [THA 205]
603.
Millennials in High Gear with Sara Fraser – Part 1 [RR 603]
602.
The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602]
204.
What Will 2021 Be Like? [THA 204]
601.
How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]
8. bonus
An Unprecedented Year and Strategies for 2021 – Bonus Episode 8
600.
Reflections of My First Episode and Prudent Advice for the Ages [RR 600]
203.
How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]
599.
From College to ADAS Calibrations – Learning How [RR 599]
598.
Social Media Influencer- Do What is Right and Not Easy [RR 598]
202.
Why Fix a Negative Attitude in your Shop [THA 202]
597.
Thinking Way Outside the Box with Greg Buckley [RR 597]
596.
Hiring a Business Coach [RR 596]
201.
Creating the Right Environment for Shop Efficiency [THA 201]
595.
Frank Scandura – 20 Questions in 30 Minutes [RR 595]
594.
Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]
200.
A Blessing in Disguise From My Biggest Mistake [THA 200]
592.
Avoiding Comebacks with Dave Hobbs [RR 592]
199.
Buying & Selling: A Tale of Two Deals [THA 199]
591.
Customer Service vs. Customer Experience with Murray Voth [RR 591]
590.
Science Based Hypnotherapy with Maureen Pisani [RR 590]
198.
Four Corner – Four Wall Shop Inspection [THA 198]
589.
Doug Grills – 20 Questions in 30 Minutes [RR 589]
588.
The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
197.
Electric Vehicles – The Future Unfolds [THA 197]
587.
Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]
586.
Service Advisor Advice from Steve Shaw [RR 586]
196.
Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]
585.
Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]
584.
ADAS and Tech Advances – Joe Register [RR 584]
195.
Coaches Lab: Why Employees Leave [THA 195]
583.
Dave Kusa – 20 Questions in 30 Minutes [RR 583]
582.
Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]
194.
Auto Repair in the Decade of the Eighties [THA 194]
581.
Cybersecurity: Defend and Protect Your Business and Network [RR 581]
580.
The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]
193.
Apprentice Stories [THA 193]
579.
Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]
578.
Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]
192.
Improving Work Flow [THA 192]
577.
Shop Talk 9: The Ladies Have a Lot To Say [RR 577]
576.
Life After Succession – Randy Pickering [RR 576]
191.
Incentive Plans [THA 191]
575.
Wealth Building: Become a Financial Adult [RR 575]
574.
Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]
190.
Succession Planning: With an Internal Candidate [THA 190]
573.
Procedures and Systems Part 2 with Brian Gillis [RR 573]
572.
Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
189.
Delayed Maintenance: The Power of Appointments [THA 189]
571.
Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
570.
Margaret Palango – 20 Questions in 30 Minutes [RR 570]
188.
Succession With a Family Member [THA 188]
569.
Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
568.
Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
187.
Labor Rates: A Function of the Business Not the Market [THA 187]
567.
The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
566.
Mike Tatich – 20 Questions in 30 Minutes [RR 566]
186.
Live at the Grill with Chris Della Bella [THA 186]
565.
Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]
564.
The Moment of Impact - Validate Your Leadership - Paul McCarthy and John Passante [RR 564]
185.
Apprentice Program – Grow Your Own Technician [THA 185]
563.
Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
562.
Why Coaching is a Business Life Saver – Rick White [RR 562]
184.
Decade the Seventies – Talking Auto Repair [THA 184]
561.
Ryan Clo – 20 Questions in 30 Minutes [RR 561]
560.
Improve Your Leadership Influence: Join Toastmasters [RR 560]
183.
Selling Your Business – The First Steps [THA 183]
559.
Make Customer Service your Single Biggest Competitive Advantage [RR 559]
558.
Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]
182.
Business Side of ADAS – Part 2 [THA 182]
557.
Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]
556.
Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]
181.
Fake Reviews: How to Handle Them [THA 181]
555.
If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]
554.
Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]
180.
Why We Have Loaner Cars [THA 180]
553.
Unscripted with Andy Bizub and Lucas Underwood [RR 553]
552.
Aftermarket Pros Talk Tesla [RR 552]
179.
Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]
551.
A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]
550.
Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]
178.
Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]
549.
Female Impact: Getting Through [RR 549]
548.
Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]
177.
Financial Help For Your Team [THA 177]
547.
Business Processes and Better Staffing with Brian Gillis [RR 547]
546.
Remedy: Shop has Case of COVID-19 [RR 546]
176.
Social Media Strategies as we Re-Open the Economy [THA 176]
545.
Theft of Catalytic Converters with Peter Neilson [RR 545]
544.
Diagnostic Pathways vs. Silver Bullets [RR 544]
175.
The Value of a Strong Banking Relationship [THA 175]
543.
Embracing Change with David Martin [RR 543]
542.
Businesses Grow when Owners Grow – Maryann Croce [RR 542]
174.
Adapt or Die – A Look Ahead [THA 174]
541.
Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]
540.
From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]
173.
Training 2020 and Beyond – Future Techniques and Strategies [THA 173]
539.
Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]
538.
Status of the Aftermarket – Journalist Mark Phillips [RR 538]
172.
Insurance Reviews – What if Scenarios [THA 172]
537.
A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]
536.
Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]
171.
Multi Shop Operations – Acquisition – Selling [THA 171]
535.
Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]
534.
Gamification – Changing Behavior with Kent Bullard [RR 534]
170.
Looking Ahead to the New Normal -Part 1 [THA 170]
533.
Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]
532.
Trainers Speak to Their Craft [RR 532]
169.
The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]
531.
Bright Light Shines from this Business Coaches Round-Table [RR 531]
530.
Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]
168.
Success Stories from the Coaching Front Lines PART 2 [THA 168]
529.
Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]
528.
Technician Round Table - Part 9 OUTSPOKEN on Training - Heipp - Landry - Fanslow [RR 528]
167.
Success Stories from the Coaching Front-lines [THA 167]
527.
Do You Understand Your Role? [RR 527]
526.
Tech Update: AI and The Autonomous Vehicle [RR 526]
166.
What Would I Tell My Younger Self [THA 166]
525.
Are you a Shop Owner or a Business Owner [RR 525]
524.
What Needs to be in Your Marketing Plan Right Now [RR 524]
165.
Surviving an Economic Downturn [THA 165]
523.
Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]
522.
Lift Safety with Rick White [RR 522]
7. bonus
Final Inspection – Quality Controls & Covid-19 [Bonus 07]
164.
Final Inspection – Quality Controls & Covid-19 [THA 164]
6. bonus
Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]
521.
Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]
5. bonus
Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]
520.
Becoming a LEAN Technician [RR 520]
519.
Knowing All About ADAS Will Make You a Smarter Technician [RR 519]
3. bonus
Bonus Episode 03 – Town Hall Academy on Insurance Coverage
518.
Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]
517.
Stop Being Afraid – Bryan Gossel [RR 517]
516.
Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]
515.
Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]
514.
Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]
513.
In Search of Silver Bullets – Scott Shotton [RR 513]
512.
Aftermarket Acumen Part 5 – Succession [RR 512]
511.
Zero Dollar Customers – Tom Palermo [RR 511]
510.
Aftermarket Acumen Part 4 – Technician Pay [RR 510]
509.
Teaching Students at Kustom Built Cars [RR 509]
508.
Aftermarket Acumen Part 3 [RR 508]
507.
Becoming the CEO – Bob Greenwood [RR 507]
506.
Aftermarket Acumen Part 2 – HR Concerns [RR 506]
505.
Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]
504.
Aftermarket Acumen Part 1 [RR 504]
503.
Partnerships [RR 503]
502.
Impact Award Winners 2019 [RR 502]
501.
Survey Says! [RR 501]
2. bonus
Bonus Episode 2 – Little Effort – Big Benefit
500.
What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]
499.
Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]
498.
Dynamic Leadership – Building Your Leadership Team [RR 498]
497.
Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
bonus
Bonus Episode – Them Changes | A Must Listen
496.
Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
495.
Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]
494.
RR 494: Women In Auto Care 2019 Honorees
RR 493: Do More of 2020 – Goals – Standards
RR 492: YouTube – Benefit or Burden Part 2
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
490.
Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
RR 487: Joe Register – Will You Be at the Forefront of Technology?
486.
RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
RR 485: Warren Parr – Learning and Innovating with the PicoScope Club
RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent
RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier
RR 482: Technician Shortage Solution – College Apprentice Program
RR 481: David Saline – Start or Grow Your Fleet Business
480.
RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?
RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies
RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
RR 476: Chris Cloutier and Scott Brown – Productivity Hacks
RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think
RR 472: Jeff Rudnick – Marketing Do or Die
RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks
RR 470: Automotive Students Speak Out on Their Future
RR 469: ASA Technology and Telematics Forum 2019
RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders
RR 467: Servando Orozco on Franchising
RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals
RR 465: Tom Ham – Your Only Competitor is Yourself
RR 464: YouTube – Benefit or Burden Part 1
RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!
RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional
RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
RR 459: Standards And Values Foster a United Purpose for Your Team
RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?
RR 457: Justin Allen – Working Too Hard? Feel Burned Out?
RR 456: Jennifer Grady ESQ – Harassment Training Required by Law
RR 455: Scott Shotton – Building Quality Trainers of Tomorrow
