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Hiring Gen Z Mechanics [THA 347]
Episode 347 • 28th September 2023 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:39:06

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Carm Capriotto welcomes Sara Fraser and a Gen Z mechanic, Owen Chambers, to discuss his motivations for entering the automotive repair industry. Owen shares his transition from a career in finance to automotive repair, his aspirations within the industry, and the financial consciousness of his generation. The discussion also touches on the cost of entry in the automotive industry, the importance of understanding younger workers' needs and expectations, and the multitasking habits and attention span of Gen Z. Understanding the motivations, aspirations, and mindset of Gen Z workers is crucial for the future of the automotive industry. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Owen Chambers, B & G Automotive, Buffalo, NY. Show Notes:
  • Owen's motivation for entering the automotive repair industry (00:03:00) Owen discusses his decision to switch from a career in finance to pursue a hands-on career in automotive repair.
  • Gen Z's tendency to leave their current jobs (00:04:16) Sara highlights the statistic that 40% of Gen Z individuals plan on leaving their current jobs within the next two years, and Owen shares his perspective on why this might be the case.
  • The influence of social media on Gen Z's career choices (00:05:06) Owen discusses how social media, particularly Instagram, influences Gen Z individuals in exploring different career paths and pursuing their interests.
  • Gen Z's awareness of mental health (00:08:30) Gen Z's realistic perspective on time management and the importance of mental health compared to millennials.
  • Financial consciousness of Gen Z (00:12:12) Gen Z's focus on financial stability, saving money, and the challenges of high living costs and student debt.
  • The mindset of Gen Z workers (00:17:21) Discussion about the trade-off between financial stability and job fulfillment for Gen Z workers.
  • Having multiple jobs and side hustles (00:19:16) Exploration of the trend among Gen Z workers to have multiple jobs or side hustles for additional income.
  • Employee benefits and expectations (00:23:36) Insight into the changing expectations of Gen Z workers regarding employee benefits, including mental health days and job flexibility.
  • The concept of unlimited time off (00:25:19) Discussion on the idea of unlimited time off and its potential impact on attracting young people to the automotive repair industry.
  • The mindset of Gen Z workers (00:27:12) Exploration of the Gen Z mindset, including their tendency to ask for forgiveness rather than permission and their resourcefulness in finding answers and solutions independently.
  • The importance of explaining the "why" to young workers (00:29:28) Highlighting the significance of explaining the reasoning behind rules and processes to young workers to increase their understanding and compliance.
  • The multitasking debate (00:32:54) Discussion about the effectiveness of multitasking and its impact on cognitive abilities.
  • Generation Z's attention span (00:33:38) Exploration of how Generation Z's short attention span is influenced by their need to filter through large amounts of content.
  • Gen Z slang words (00:34:37) Sara quizzes Carm on Gen Z slang words!
Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections      
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282. Incentive Pay Ideas for Technicians [THA 282]
01:01:02
757. 4 Locations and Growing – Craig Popp [RR 757]
00:32:12
111. Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]
00:19:50
756. Do You Have a Customer Avatar? – Daniel Griffith [RR 756]
00:33:48
281. Is Your Bathroom Like the Ritz Carlton? [THA 281]
00:25:17
755. Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]
00:35:55
110. Moving to a New Shop [AW 110]
00:25:08
754. Hairdresser Turned Shop Owner – Danielle Vila [RR 754]
00:32:21
280. ABC Technician: What Does It Mean? [THA 280]
00:44:02
753. Survey Says [RR 753]
00:40:17
109. Two Locations, One Campus [AW 109]
00:25:50
752. From Investment Banker to Shop Owner [RR 752]
00:40:48
279. Technician Mentoring [THA 279]
00:41:58
751. Motorist Assurance Program (MAP) [RR 751]
00:50:26
108. Process Driven: Stop Restarting Jobs [AW 108]
00:23:39
750. Surviving Two Store Openings During the Pandemic [RR 750]
00:58:18
278. The Value of Exit Interviews [THA 278]
00:43:11
749. The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]
00:43:49
107. Technician Time Management [AW 107]
00:18:28
748. The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]
00:29:40
277. Prepare for the Future [THA 277]
00:51:38
747. Google Reviews – Jimmy Lea [RR 747]
00:34:52
106. Being Focused Led to Dream Shop [AW 106]
00:19:01
746. From the Bays to the Classroom – Brandon Steckler [RR 746]
00:32:53
276. Build Your Labor Rate From The Ground Up [THA 276]
00:54:14
745. “You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]
00:22:13
Anthony Williams Tribute
00:25:21
105. “Play Ball” Committed to Community [AW 105]
00:15:33
744. The Hardest Lessons to Learn – Kevin Eckler [RR 744]
00:42:33
275. Plan For Slow Times [THA 275]
00:45:39
743. “Vision, KC Is My Happy Place” [RR 743]
00:28:34
107. Power Panel: Internal Communication [CC 107]
00:39:38
104. Streamlining Processes with Brett Beachler [AW 104]
00:35:13
742. Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742]
00:54:17
274. Details Matter [THA 274]
00:45:03
741. Wide Open Training Discussion with No Agenda [RR 741]
00:58:49
103. Adapt and Overcome with David Friend [AW 103]
00:27:01
740. Do Your Standards Align with Your Core Values [RR 740]
00:36:43
273. 20 Group Peer Review [THA 273]
00:50:32
739. Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739]
00:27:32
102. Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]
00:25:14
738. Pay Attention To Your Health – Jerry Holcom [RR 738]
00:27:01
272. Ethics 101 [THA 272]
00:36:10
737. New Customer Orientation – Kevin Vaught [RR 737]
00:31:53
106. Tom’s Trends – Shop Open & Close Hours [CC 106]
00:24:16
101. Why Cleanliness Matters [AW 101]
00:22:02
736. Celebrating Educators [RR 736]
00:49:14
271. Do You Need an Estimator? [THA 271]
00:41:08
735. Are You Ready to Open a Second Location? - Justin Barrett [RR 735]
00:20:54
100. Are You Knocking on the Doors of your Local Schools? [AW 100]
00:26:42
734. The New Frontier of Call Conversion Rates - Stan Sokes [RR 734]
00:49:45
270. Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]
00:47:25
733. A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]
00:26:01
99. So You Want to Be a Shop Owner? Matt Wagg [AW 099]
00:32:33
732. Training Think Tank [RR 732]
00:42:57
269. Paying Attention to Inflation [THA 269]
00:45:01
731. There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731]
00:48:44
98. Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098]
00:18:27
730. 6 Components to a Great Compensation Plan – Bob Cooper [RR 730]
00:35:16
268. Know Your Strengths [THA 268]
00:42:25
729. Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]
00:42:45
97. Peer Group Review of Your Business: Ready For One? [AW 097]
00:20:10
728. Restructuring New Staff – Vinnie Lucido [RR 728]
00:34:22
267. Important Employee Benefits [THA 267]
00:38:59
727. How To: Change Your Mindset – Murray Voth [RR 727]
00:49:20
96. Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096]
00:15:56
726. Brought His 14 Team Members to Vision – Travis Troy [RR 726]
00:39:56
266. Next Best Improvement: Lean [THA 266]
00:37:27
725. Can the Independent Aftermarket And OE Work Together? [RR 725]
00:26:01
95. Out with the Old, in with the New [AW 095]
00:19:04
724. Husband and Wife Accountability Partners [RR 724]
00:35:05
265. Coaches Lab: Turn Around a Struggling Shop [THA 265]
00:38:45
723. 1 Shop, 3 Apprentices [RR 723]
00:28:17
105. Power Panel: To Your Health [CC 105]
00:34:06
94. Ready, Set, Grow! with Phil Carpenter [AW 094]
00:21:12
722. How Much Does It Cost You To Open Your Doors? [RR 722]
00:32:11
264. It’s Time to Revamp Our Industry Training [THA 264]
00:45:55
721. Are You Dreaming Big Enough? [RR 721]
00:44:24
93. Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]
00:19:45
720. Practicing Automotive with Heipp, Fanslow and Manna [RR 720]
00:55:30
263. The Leap From Employment to Ownership [THA 263]
00:42:01
719. The Power of EOS: 2 Day Leadership Meeting [RR 719]
00:44:11
92. Business Coach: Finding the Right One at the Right Time [AW 092]
00:24:26
718. ASE Board Chairman Brad Pellman [RR 718]
00:29:06
262. Financial Help For Your Team [THA 262]
00:37:51
717. Ego Is The Enemy [RR 717]
00:41:55
Re-Release: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
00:08:41
91. Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]
00:15:51
716. The Joy of Hiring [RR 716]
00:45:16
261. EV Charging Station: What You Need to Know [THA 261]
00:40:03
715. The Big Picture Program [RR 715]
00:26:40
90. Remodeled Legacy Texaco Station [AW 090]
00:21:07
714. 1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714]
00:43:08
260. Workplace Motivation [THA 260]
00:41:01
713. Handling A Toxic Employee with Dr. Dave Weiman [RR 713]
00:38:20
103. Tom’s Trends – Technicians [CC 103]
00:23:06
89. Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]
00:25:07
712. What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]
00:35:15
259. Father Daughter Teams [THA 259]
00:40:12
711. Start Monday Positive and Celebrate Friday [RR 711]
00:30:01
88. Satellite Location and Shop Tour with Tom Grady [AW 088]
00:24:14
710. Mobile Diagnostics and 3D Printing [RR 710]
00:22:34
258. Preventing Employee Apathy [THA 258]
00:34:19
709. Women of the Year Awards 2021 [RR 709]
00:40:40
102. CarmCast Power Panel [CC 102]
00:50:51
87. What Is Your Word Of The Year? [AW 087]
00:21:27
708. Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]
00:30:38
257. Why We Are Better Than The Car Dealerships [THA 257]
00:38:43
707. ASE ADAS Certification and Other Important News [RR 707]
00:24:29
86. Creating Powerful Moments [AW 086]
00:25:08
706. What Type of Training Works for You? [RR 706]
00:41:21
256. Recovering From a Wrong Service Advisor Hire [THA 256]
00:31:53
705. Training Workshops: Develop Your Culture and Leadership [RR 705]
00:36:56
85. Why We Remodeled [AW 085]
00:20:06
704. How to Pass a Wage and Hour Audit from DOL [RR 704]
00:42:56
255. Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
00:44:12
703. The Four Pillars of Marketing – Tony Mercury [RR 703]
00:26:47
84. 29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]
00:17:59
702. Three Managers You Need In Your Business- George Zeeks [RR 702]
00:39:16
254. Are You Getting Value From Your Training Dollars? [THA 254]
00:53:48
593. Managing Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593]
00:31:43
701. Marketing: Never Take Your Foot Off the Gas Pedal [RR 701]
00:32:26
83. Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083]
00:21:00
700. 700th Episode Milestone- 7 Trends [RR 700]
00:50:11
253. Under 30: Our Future is Bright [THA 253]
00:39:35
699. New Leadership Team at ASCCA [RR 699]
00:39:53
82. “I Stopped Micromanaging” Becki McGinnis [AW 082]
00:20:11
698. Industry Leaders Update Right to Repair Act & Discuss AAPEX 2021 [RR 698]
00:33:11
252. Maybe You Need a Boss [THA 252]
00:47:48
697. AAPEX 2021 Service Award Winners [RR 697]
00:28:38
100. PAVE Virtual Training [CC 100]
00:38:08
81. Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]
00:27:18
696. Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]
00:52:01
251. Growing Sales For A New Location [THA 251]
00:40:27
695. Automotive Service Councils Educational Foundation [RR 695]
00:28:11
99. Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]
00:42:57
80. Life Happens, How Do You Handle It? – Maryann Croce [AW 080]
00:28:58
694. Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]
00:36:43
250. Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
00:45:39
693. Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]
00:53:48
79. Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]
00:31:57
692. CEO Margaret Palango Takes the Lead [RR 692]
00:25:34
249. Coaching CEO’s to Their Next Level [THA 249]
00:46:19
691. Rethink Your Compensation Plans – Darrin Barney [RR 691]
00:39:56
78. Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
00:24:59
690. Do You Have Financial Peace of Mind? – Bill Haas [RR 690]
00:37:55
248. Scheduling Work Flow [THA 248]
00:49:45
689. “Give Me 10” Internship Program – Sue Dickson [RR 689]
00:36:15
77. Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]
00:24:45
688. From Shadowing to Apprentice Graduate – Bridgette Johnson [RR 688]
00:19:17
247. Hiring Dealership Technicians [THA 247]
00:40:00
687. Jimmy Lea’s Top 7 Proven Marketing Methods [RR 687]
00:41:36
76. The Power of a Great Supply Partner Relationship [AW 076]
00:26:45
686. Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]
01:06:24
246. Anxiety Disorders at Work [THA 246]
00:50:08
685. We Are Signal Intelligence Specialists - Gary Smith [RR 685]
00:29:08
75. Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]
00:26:44
684. Creating Lifetime Customers - Brittany Schindler [RR 684]
00:26:31
245. Service Advisor Role Play #6 [THA 245]
00:52:15
683. Growing Pains When Scaling Your Business [RR 683]
00:55:13
98. Are You Going To AAPEX 2021? [CC 098]
00:35:01
74. Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074]
00:28:23
682. Why Can’t Every Shop Owner Be Profitable? [RR 682]
00:37:00
244. Addition by Subtraction: Letting Someone Go [THA 244]
00:39:29
681. Amazing Women in Automotive [RR 681]
00:38:33
12. bonus A Tribute to Bob Greenwood – [Bonus 12]
00:42:11
73. Craig Noel on Recruiting Students to the Trade [AW 073]
00:21:02
680. Catching Up With Your Mentor [RR 680]
00:49:18
243. The Courage to Make Tough Decisions [THA 243]
00:43:05
679. Profit Strategies with Natalie Paris [RR 679]
00:33:40
72. Michael Gallini and Shop Tour with Kristi Hudson [AW 072]
00:29:32
678. Scan Tools Part 3 [RR 678]
00:55:44
242. The Power of Transformational Coaching [THA 242]
00:40:29
11. bonus Bonus: Advancing the Aftermarket – Charging What We Are Worth [Bonus 11]
00:09:05
677. Succession Planning Blueprint – Bryan Stasch [RR 677]
00:40:56
71. Mitch Schneider and Shop Tour with John Constantin [AW 071]
00:32:00
676. Job Expectations: Boomers vs Millennials [RR 676]
00:49:25
241. Q & A with Chris Chesney [THA 241]
00:57:32
675. Apprentice Journey – High School to Graduate [RR 675]
00:36:35
10. bonus Bonus: Advancing the Aftermarket – We are an Industry to be Proud and Rivaled [Bonus 10]
00:04:45
70. Sam Craven and Lee Forman [AW 070]
00:29:35
674. Social Media 101: Lead Gen, IOS Changes, Boosting [RR 674]
00:39:13
240. I Want $1 Million For My Business [THA 240]
00:51:12
673. Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a Leader [RR 673]
00:43:41
69. Rob Merwin and Charlie Marcotte [AW 069]
00:32:31
672. All Electric Vehicle Business Model – Dave Giles [RR 672]
00:44:30
239. Trends – Aftermarket Round Table [THA 239]
00:54:20
671. Creating a Culture of Productivity – Scott Brown [RR 671]
00:35:00
97. Behind the Scenes: New Shop Retrofit/Remodel [CC 097]
00:29:53
68. Rena Rennebohm and Carl Hutchinson [AW 068]
00:28:05
670. Mental Toughness – Maryann Croce [RR 670]
00:35:51
238. Addiction: How Can We Help? What Can We Do? [THA 238]
00:48:33
669. Scan Tools Part 2 [RR 669]
00:43:46
67. Steve Finzel and Sara & Chad Kooiman [AW 067]
00:27:09
668. Mergers and Acquisitions Explained – Rick Schwartz [RR 668]
00:35:45
237. Supply Chain: Getting Parts to Market Post Pandemic [THA 237]
00:45:07
667. Dealer Technicians Build Shop Partnership [RR 667]
00:30:21
66. Brittany Schindler and Bruce Howes [AW 066]
00:31:18
666. EOS Part 7 – Traction with Barry Barrett [RR 666]
00:37:52
236. Second in Command – A COO/GM Perspective [THA 236]
00:39:37
665. Social Media Marketing to Technicians – Kim and Brian Walker [RR 665]
00:34:28
65. Aaron Woods and Shop Tour with Emily Chung [AW 065]
00:30:38
664. Leadership Series Part 4 with Mike Davidson – Growth Environment (Continued) [RR 664]
00:43:34
235. Creating a Training Culture [THA 235]
00:46:57
663. Unstoppable with Amy and Kelly Michel [RR 663]
00:31:31
95. Are You Going To ASTE? An Update [CC 095]
00:23:40
64. Kevin Eckler and Shop Tour with Angelo Giglio [AW 064]
00:29:25
662. Dynamic Automotive: 6 Years Later [RR 662]
00:42:19
234. Service Advisor Must-Have Qualities [THA 234]
00:42:24
661. Cut through the Fog on the Future of Electric Vehicles – Derek Kaufman [RR 661]
00:27:59
94. Annual AAPEX Service Award Nominations [CC 094]
00:20:26
63. Russ Crosby and Shop Tour with Tom Palermo [AW 063]
00:28:41
660. Right to Repair Update – Hanvey & Lowe [RR 660]
00:26:14
233. Succession Strategies – A Real World Example [THA 233]
00:46:42
659. Technician Outlook with Jake Sorensen-Part 2 [RR 659]
00:30:07
62. Alan Beech and Shop Tour with Greg Bednar [AW 062]
00:21:48
658. How Strong Are Your Community Heart Strings? [RR 658]
00:38:42
232. Electrificaton of our Industry – Service Impact and Trends [THA 232]
00:49:55
657. EOS Part 6 – Process with Barry Barrett [RR 657]
00:29:33
61. Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061]
00:28:56
656. Ask: What Are Your Car Pains? ™ [RR 656]
00:45:01
231. Playing the Long Game [THA 231]
00:41:41
655. Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655]
00:27:16
60. Scott Brown – Cardinal Shell and Virtual Shop Tour with Aden McDonnell – McDonnell’s ATS [AW 060]
00:29:37
654. Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654]
00:38:42
230. Second in Command: A CEO Perspective [THA 230]
00:41:17
653. Facing Our Challenges Head-On with Craig Noel [RR 653]
00:36:13
93. Day End Processes with Bill Nalu and Joe Hanson [CC 093]
00:25:22
59. Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059]
00:28:24
652. What My Dad Taught Me with Emily Chung [RR 652]
00:21:06
229. Career Paths – Technician to Manager [THA 229]
00:34:46
651. Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]
00:52:57
58. Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058]
00:29:11
650. Hitting Rock Bottom and Climbing out [RR 650]
00:33:05
228. Make Price Irrelevant [THA 228]
00:41:14
649. Satellite Location with Tom Grady [RR 649]
00:26:07
92. Selling Batteries with Tom Sciortino and John Armstead [CC 092]
00:22:21
9. ASE Service Professionals Month – Trish Serratore [Bonus 09]
00:10:59
57. G Jerry Truglia and Virtual Tour at Dorman Products [AW 057]
00:26:04
648. Journaling – Your Personal Case Study with Matt Fanslow [RR 648]
00:53:14
227. Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]
00:33:33
647. The CEO Commitment with Mike Bennett [RR 647]
00:34:00
56. Bill Nalu and Virtual Tour with John Gustafson [AW 56]
00:24:56
646. Leadership Series Part 2 with Mike Davidson – What They See [RR 646]
00:39:25
226. Our Industry Needs a Change [THA 226]
00:46:52
645. EOS Part 5 – Issues – with Barry Barrett [RR 645]
00:30:44
91. Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]
00:19:10
55. Chris Chesney and Virtual Tour with Judi Haglin [AW 055]
00:26:29
644. Taking Your Toolbox Home with Justin Barrett [RR 644]
00:29:07
225. Building Customer Trust [THA 225]
00:44:21
643. Technician Outlook with Jake Sorensen- Part 1 [RR 643]
00:35:35
54. Clint Dudley and Virtual Tour with Pete McNeil [AW 054]
00:29:03
642. Partnership Agreements with Charlene Parlett [RR 642]
00:32:34
224. Comebacks: Prevention, Reputation and Cost [THA 224]
00:39:43
641. Drop the Keys and Fix It [RR 641]
00:42:55
90. Improve Your Capabilities and Processes – Get LEAN [CC 090]
00:24:12
53. Dwayne Myers and Shop Tour with Jonathan Ortiz [AW 053]
00:25:31
640. Leadership Series Part 1 with Mike Davidson – Everything Rises and Falls [RR 640]
00:38:15
223. My Biggest Mistakes [THA 223]
00:40:34
639. EOS Part 4 Data with Barry Barrett [RR 639]
00:33:55
52. Tom Ham and Shop Tour with Eric Henley [AW 052]
00:29:31
638. Interesting New Technology with Chris Cloutier [RR 638]
00:47:49
222. 10 Things That Require Zero Talent [THA 222]
00:51:55
637. NASTF Update with Donny Seyfer [RR 637]
00:45:07
89. Why Invest In Digital Signage & Great Branding [CC 089]
00:32:51
51. Keith Knowlton and Shop Tour with Trent Pickering [AW 051]
00:29:07
636. Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
00:26:49
221. Are You Fixing Hybrids Cars? [THA 221]
00:43:18
635. Yellow and Red Envelopes with Seth Thorson [RR 635]
00:25:39
50. Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050]
00:27:53
634. Supreme Court Ruling with Aaron Lowe [RR 634]
00:18:40
220. Specialization with Tom Palermo and John Anello [THA 220]
00:40:04
633. The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
00:36:04
88. Keeping Your Shop Floors Clean – Why and How [CC 088]
00:28:52
49. Donnie Hudson and Shop Tour with John Eppstein [AW 049]
00:24:53
632. Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
00:34:04
219. Tires as a Profit Center [THA 219]
00:37:28
631. EOS Part 3: People with Barry Barrett [RR 631]
00:34:32
48. Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048]
00:30:28
630. ASE Educational Foundation [RR 630]
00:37:36
218. Managing Family Business Dynamics [THA 218]
00:40:33
629. Scan Tools Part 1 [RR 629]
00:45:22
87. Women Shop Owners Round Table [CC 087]
00:43:48
47. Judy Haglin and Shop Tour at Fine Tuned Auto with Ken Wedow – [AW 047]
00:25:30
628. From Hobby to Drift Racing Career with Matthew Haugen [RR 628]
00:33:55
217. Auto Repair in the Decade of the Nineties [THA 217]
00:46:49
627. How to Have a Four Day Work Week with Eric Henley [RR 627]
00:21:18
46. Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046]
00:25:21
626. A Very Personal Story with Kevin Eckler [RR626]
00:42:47
216. Have You Started Your Apprentice Program? [THA 216]
00:44:37
625. Employee Review Process with Bryan Kelley [RR 625]
00:27:47
45. Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]
00:23:45
624. EOS Part 2: Vision with Barry Barrett [RR624]
00:38:37
215. Rethinking Your ASE Certification [THA 215]
00:38:53
623. Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]
00:26:04
622. Chris Cloutier – 20 Questions in 30 Minutes [RR 622]
00:46:02
214. Preventing Zoom Burnout [THA 214]
01:00:53
621. The Virtual Service Advisor [RR 621]
00:30:19
620. Millennials A to Z – Part 2 – Sara Fraser [RR 620]
00:29:35
213. Service Advisor Role Play #5 [THA 213]
00:36:12
619. ASE Update: Approaching 50 Years of Certification Excellence [RR 619]
00:30:51
618. Never the Cheapest but the Best Value Shop – Travis Guy [RR 618]
00:33:04
212. Charging What We are Worth [THA 212]
00:46:13
617. A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617]
00:41:32
616. EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
00:28:08
211. Retirement Plans and Profit Sharing Insights [THA 211]
00:39:03
615. New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]
00:28:42
614. What it Takes to Be the Leader of a Family Business [RR 614]
00:24:55
210. Where the Money Goes – The $100 Lesson [THA 210]
00:29:58
613. Discover the Hard Truths. Fix Your Attitude. [RR 613]
00:36:37
612. How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
00:33:50
209. Building Deep Ties to the Community [THA 209]
00:44:04
611. Hiring Practices with Bryan Kelley [RR 611]
00:35:49
610. The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
00:32:22
208. Stop Selling From Your Wallet [THA 208]
00:37:47
609. MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
00:38:19
608. Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]
00:22:56
207. Pre Scheduling Appointments – The Time Has Come [THA 207]
00:49:27
607. Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]
00:31:21
606. Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
00:39:35
206. Proof of Concept [THA 206]
00:42:16
605. How to Implement Your Own Apprentice Program [RR 605]
01:03:23
604. Women in Auto Care Awards 2020 [RR 604]
00:35:19
205. Requirement for Growing a Branch Store [THA 205]
00:51:10
603. Millennials in High Gear with Sara Fraser – Part 1 [RR 603]
00:34:02
602. The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602]
00:30:56
204. What Will 2021 Be Like? [THA 204]
00:44:59
601. How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]
00:30:02
8. bonus An Unprecedented Year and Strategies for 2021 – Bonus Episode 8
00:16:32
600. Reflections of My First Episode and Prudent Advice for the Ages [RR 600]
00:56:32
203. How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]
00:32:43
599. From College to ADAS Calibrations – Learning How [RR 599]
00:30:41
598. Social Media Influencer- Do What is Right and Not Easy [RR 598]
00:50:00
202. Why Fix a Negative Attitude in your Shop [THA 202]
00:51:55
597. Thinking Way Outside the Box with Greg Buckley [RR 597]
00:31:36
596. Hiring a Business Coach [RR 596]
00:47:10
201. Creating the Right Environment for Shop Efficiency [THA 201]
00:42:53
595. Frank Scandura – 20 Questions in 30 Minutes [RR 595]
00:33:11
594. Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]
00:38:20
200. A Blessing in Disguise From My Biggest Mistake [THA 200]
00:54:52
592. Avoiding Comebacks with Dave Hobbs [RR 592]
00:33:36
199. Buying & Selling: A Tale of Two Deals [THA 199]
00:38:31
591. Customer Service vs. Customer Experience with Murray Voth [RR 591]
00:36:57
590. Science Based Hypnotherapy with Maureen Pisani [RR 590]
00:31:08
198. Four Corner – Four Wall Shop Inspection [THA 198]
00:28:42
589. Doug Grills – 20 Questions in 30 Minutes [RR 589]
00:50:15
588. The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
00:33:58
197. Electric Vehicles – The Future Unfolds [THA 197]
00:50:45
587. Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]
00:25:32
586. Service Advisor Advice from Steve Shaw [RR 586]
00:36:44
196. Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]
00:26:02
585. Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]
00:25:19
584. ADAS and Tech Advances – Joe Register [RR 584]
00:36:40
195. Coaches Lab: Why Employees Leave [THA 195]
00:52:40
583. Dave Kusa – 20 Questions in 30 Minutes [RR 583]
00:33:41
582. Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]
00:33:41
194. Auto Repair in the Decade of the Eighties [THA 194]
00:43:21
581. Cybersecurity: Defend and Protect Your Business and Network [RR 581]
00:44:54
580. The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]
00:36:25
193. Apprentice Stories [THA 193]
00:36:33
579. Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]
00:36:34
578. Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]
00:40:50
192. Improving Work Flow [THA 192]
00:44:28
577. Shop Talk 9: The Ladies Have a Lot To Say [RR 577]
00:41:43
576. Life After Succession – Randy Pickering [RR 576]
00:33:03
191. Incentive Plans [THA 191]
00:49:11
575. Wealth Building: Become a Financial Adult [RR 575]
01:03:06
574. Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]
00:31:38
190. Succession Planning: With an Internal Candidate [THA 190]
00:46:23
573. Procedures and Systems Part 2 with Brian Gillis [RR 573]
00:35:37
572. Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
00:45:39
189. Delayed Maintenance: The Power of Appointments [THA 189]
00:40:04
571. Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
00:37:13
570. Margaret Palango – 20 Questions in 30 Minutes [RR 570]
00:31:22
188. Succession With a Family Member [THA 188]
00:44:31
569. Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
00:39:24
568. Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
00:34:45
187. Labor Rates: A Function of the Business Not the Market [THA 187]
00:43:16
567. The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
00:31:07
566. Mike Tatich – 20 Questions in 30 Minutes [RR 566]
00:29:10
186. Live at the Grill with Chris Della Bella [THA 186]
00:17:57