Anna Walker:
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Hey everyone.
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Welcome back to Marketing
Therapy, episode 43.
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We're nearing the end of the
year here, which is wild.
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I know they say as you get
older, years go faster.
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And so far I can confirm
that's exactly what happens.
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2025 has been the fastest year of my life.
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And it's also, of course, a natural
time for kind of reflection.
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Thinking about the year behind you,
thinking about the year ahead in this
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episode, I want to encourage you as
part of your year end practice here to
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look under the hood of your practice a
little bit and maybe start thinking about
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things just a little bit differently
s you take your practice into:
2026
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Now there's a really common cycle
that I see and that I hear in the
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clinicians that I talk to and the
conversations I get to have with y'all.
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And it's things like, I
changed my brand colors again.
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Yeah, I probably should get on Instagram.
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Sometimes we'll ask a question in
our Facebook group, something like,
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what is one marketing activity
you're focused on this week?
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And oftentimes it centers around social
media and getting more consistent there.
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Or maybe I need a new website design.
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It's these questions and these thoughts
and these cycles of needing to do more.
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I wanna introduce you to a metaphor here
that these things, the brand colors, the
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time on Instagram, the website design,
these are the paint job of your practice.
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They are not the engine.
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So in this episode, I want you to
think about your practice as a vehicle.
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So your practice is a vehicle.
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Your marketing is the engine that
actually makes that vehicle go.
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The real issue for many clinicians,
those who feel like they need to be
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spending more time on Instagram or
are weighing whether or not they need
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a website redesign, isn't actually
their visibility, their time on social
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media, the aesthetics of their website.
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It is more often than not the engine
under the hood that is missing or has
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weak components that is leading to
the lack of results in their practice.
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And so many clinicians focus on the
paint job and for whatever reason,
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whether not knowing or not being
willing, they don't ever lift up
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the hood and check out the engine.
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So today I wanna walk you
through the client journey.
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If you've been in my world for a while,
you might be able to state the stages
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with me, the three major components of
your engine, how to fuel that engine,
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and then the maintenance of that engine.
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And again, this is a new way of
thinking about your practice.
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To equip you as you move into 2026.
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So first and foremost, we have to get
really, really clear on the progression,
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the journey that your engine is
designed to move people through.
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Okay?
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So this is what we call
the client journey.
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There are three phases
of the client journey.
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The first is unaware.
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Your client has no idea you exist yet.
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They've never heard your name,
they've never seen your website.
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All they know is that they have an issue,
a challenge that they need support with.
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Sometimes they don't even fully
understand their own problem
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yet, so they are unaware of you.
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The next stage they move
to is aware, hooray.
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They've found you.
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They found your content somewhere.
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They heard your name, they
saw your Psych Today profile.
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They landed on your website.
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They're starting to understand their
situation a little bit differently
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and see you as a possible match.
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But just because someone knows you
exist as a therapist, does not mean
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they're gonna become your client.
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Wouldn't that be nice?
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No.
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In order for them to become a
paying client of yours, they
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have to move to the final stage
of the client journey, which is.
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Sure that is where they are.
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Sure.
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You are the therapist that they've
been looking for and they decide
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to proceed to work with you.
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I want you to imagine unaware, aware,
and Sure in a linear line, and then
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we're gonna put booked at the end.
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So they are a secured, converted client.
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Getting a client booked is the
result of a well functioning engine.
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It is not a separate marketing stage.
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It's the result of this journey
doing what it's supposed to do.
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Why do therapists get stuck so much?
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I hear from so many clinicians how
clarifying this idea of the journey is
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how much sense it makes to them, and
yet so many of them get stuck on it.
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Why?
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Often because people are trying
to get clients, they're trying
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to jump them straight from
unaware all the way to booked.
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They're expecting their marketing
to just do that unaware to booked.
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And so they rely on these really
random bursts of visibility,
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which they expect to not just help
someone become aware of them, but
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also sure, and then convert them.
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They believe that their prettier
website is automatically gonna create
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more clients without understanding.
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The prettier website plays a
function in the journey, but it
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is not itself propelling people
through all of these stages.
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So your client conversion engine,
what we're talking about in this
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episode is the entire system that
moves people from not knowing you at
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all, all the way to choosing you and
booking with you with confidence.
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It's a system.
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It's not a random act.
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It's not a brand color.
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It's not a posting on
social media, it's a system.
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And the way that clinicians have been
taught marketing, which for many isn't at
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all, leads them to think that it is single
activities, single disparate activities,
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instead of activities made in sequence
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instead of activities made
in a thoughtful sequence.
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One after another in order to build
that engine that can run on its own.
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So your client conversion engine, that's
what's under the hood of your vehicle.
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Okay?
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There are three parts to your
client conversion engine that
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I want to teach you about.
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And as part of this, I want you
to be thinking what part of your
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engine, what component of these
three needs the most support?
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Where has your engine not been
running as well as it could?
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Okay, so be thinking about
that as we go through these.
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So the first part of your
client conversion engine is
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what we call confident identity.
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Confident identity is knowing what you
do, who you do it for, and why you are
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the right therapist for the right client.
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It is one thing to know
you're good at what you do.
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To know the types of clients you enjoy,
it is another to be grounded firmly in
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what you do, who you do it for, and why
you are the right therapist for them.
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It's a next level of
clarity and confidence.
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This is deep, deep clarity about
what you do, who you do it for, and
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why you're the right therapist for
some clients and not for others.
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And it's getting comfortable with that.
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It's embracing it, it's
letting that come through.
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When your confident identity is
strong, you know what to say.
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When people ask about your niche,
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you can confidently say
no to poor fit clients.
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Even when you've got a spot on
your caseload, you can say no if
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they're not the best fit for you.
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You stop wasting time wondering how you're
different from the anxiety therapist
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you share an office space with, or the
other person that serves women or the
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other expert in OCD because you know,
you bring something special to the table.
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Is that true of you right now?
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Do you know those things?
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Do you know what to say when
people ask about your niche?
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Can you confidently say
no to poor fit clients?
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Do you know what makes you different?
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Because there are more therapists
out there, there are more choices
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available to your clients than ever.
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Do you know?
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What sets you apart now, when your
confident identity is strong, when
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this component of your engine is not
functioning the way it needs to, you
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are constantly second guessing yourself.
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You're second guessing how you
show up, what you say, what
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you do, what you don't do.
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You're attracting poor fit inquiries.
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So people are coming to you,
but they are not the people that
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you are best equipped to serve.
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They're not the people that , fill
your cup and make you excited to
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come to work or you get no inquiries
and you sit around wondering why.
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When you're confident identity is weak,
you often spend more time doubting
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yourself than stepping into and
embracing the clinician you already are.
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This is a tough spot to be in and I
think it's a place more therapists find
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themselves in than might admit to it.
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Are you spending more time doubting
yourself than stepping into the
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incredible clinician You already are.
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You sitting here listening right
now, you have the ability to help
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your clients change their lives.
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That is no big deal, and there is
something you bring to the room that is
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special and that makes those right fit
clients say, I'm so glad I found you.
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Are you spending more time second
guessing yourself than stepping into that?
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I don't care how many years you've been in
practice, I don't care what you're trained
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in or what you say you specialize in.
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That is something, are you embracing that?
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So this first piece of your client
conversion engine, confident identity.
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It's like the ignition system.
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Like if this isn't strong, the
engine's not even gonna turn over.
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We gotta have this in
place for the rest to work.
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Okay, next up is confident presence.
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This is the second
component of your engine.
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This is how your marketing shows
up in the world and how effectively
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it invites clients into action.
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So this is how you present
yourself to the world.
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It is the part of the engine where
you're putting something out into the
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world that reflects the quality of
your work, not just checking a box,
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but that actually represents the depth
and the power of the work that you do.
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This includes your website, your
psych today profile, your marketing
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materials, your social media, however
you're putting yourself out there.
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When your confident presence is
strong, when this component is
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doing its job, people come to
your website and take action.
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They do what you ask them to do.
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They say things like, I read your website
and I knew you were the therapist for
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me, you probably experience less price
resistance because again, what you're
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putting out there reflects the quality
of your work and when what you put out
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there reflects the quality of your work.
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Your perceived value in the eyes of
your clients automatically goes up.
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It's not that you're a better
clinician, but the way that you are
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being perceived is different, and
therefore less price resistance.
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Often consults also feel easier
because your marketing has
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already pre-qualified people.
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Your marketing has already attracted
the right fit clients and blessed
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and released those who are not the
right fit, and what a beautiful thing.
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When your confident presence is
weak, you often have little traffic
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or traffic that doesn't convert.
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You have a website, but it
doesn't feel like that website
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is really doing anything.
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There's nothing to measure.
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Consults often feel misaligned.
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You get on a consult call and
they ask if you do couples therapy
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when nowhere on your website did
you talk about couples therapy?
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Nothing more frustrating than that, right?
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Or you're feeling like you have
to land the entire plane of
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your practice during every call.
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Every consult you feel this weight
of needing to communicate what it is
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that you do, who you're a good fit
for, what your approach is, really
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connect with the client like you're
having to do all of this on the call.
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And so every consult feels like this
massive undertaking as opposed to this
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extension of an understanding that people
already gained from your marketing.
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Can you see the difference there?
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So what's true of you right now, this
ident presence as you go into:
2026
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Are people coming to your
website and taking action?
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Are they telling you.
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That it's resonating with them.
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I read your profile and I saw this on
social media, and are you having to talk
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about fees and justify them and bring
them down to a sliding scale over and
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over and over again more than you'd like?
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Do your consults feel clunky or do they
feel smooth because people are already
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showing up with an understanding of
what it is that you do and how you work?
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That will point you to whether or
not this confident presence component
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of your engine is doing its job.
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Your confident presence is
kind of like the engine block.
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I don't know if you're into vehicles.
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I'm not really, but I have learned
more than I care to know because my
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husband loves them, which is great
when the car needs an oil change.
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But the engine block is really
the structure that, in this
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metaphor, we can say, creates trust
and momentum in your practice.
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So check in with yourself.
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How is that confident presence doing?
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Is that a component that
needs your attention?
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And then finally, confident connection.
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That's the final component of your engine.
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Confident connection is consistent,
aligned, and genuine visibility that
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is fueling your results over time.
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It's where you are actively and
confidently putting yourself out there.
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So the presence is what exists for
people to consume, right, to run across,
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to land on confident Connection is you
putting that out there, making that
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available, helping people become aware.
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Okay.
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That unaware to aware
phase of the journey.
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Confident connection is the
ongoing part of marketing.
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It is the lifetime habit.
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As a business owner you must engage in.
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It is not a one-time push.
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It is not a check the box or
set it in, forget it situation.
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It is the ongoing engagement that
is required of today's therapist to
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attract right fit, full fee clients.
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And I only say that because I
have been observing that shift.
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Especially since the pandemic
toward the need to be regularly
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engaged with your marketing.
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When your confident connection is
strong, marketing feels like connection.
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Is marketing your practice always gonna
be your 100% favorite thing to do?
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I hope not.
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I hope that serving your clients and
doing therapy is what remains your
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number one favorite thing to do, but
it does feel like a natural element of.
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Business ownership.
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It feels like connection
with the right fit clients.
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It feels like an outpouring of what you
know you do well and who you do it with.
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That confident identity piece.
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When your confident connection is
strong, you also know what works and
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so you can trust that the effort you're
putting in is going to turn into results.
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It's not that hair on fire throwing
spaghetti at the wall hoping
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something sticks a situation.
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It's when I do A plus B, I usually get C,
and so I know that if I invest in A and
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B, I'll probably get what I need here.
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It's turning levers in your marketing as
opposed to always starting something new.
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When your confident connection is strong,
you also are taking consistent action
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in a way that doesn't deplete you.
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And I wanna be clear about that
marketing might not be your
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favorite thing in the world.
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It can be done in a way that doesn't
absolutely, positively drain you.
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That's the beautiful thing.
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You can choose not to be on
social media one little bit.
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You get to decide what this
looks like on an ongoing basis.
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It's just a matter of doing it, committing
to it, and recognizing that that is part
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of what it takes to be successful today.
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And when your confident connection
is strong, it feels aligned with
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what you are naturally good at.
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That's the cool thing.
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Your marketing can actually be
an extension of you, of you and
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your personality and your energy,
and how you prefer to show up.
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When your confident connection is weak,
and I wonder how many of you listening
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right now can resonate with this?
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Marketing feels like a grind.
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It feels like pulling teeth.
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It feels like something you gotta do.
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The number of times I've heard
the exact quote, I hate marketing.
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I mean, I wish I could calculate them
over the last six and a half years.
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Marketing feels like burnout
and dread and avoidance.
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And worst of all, you're probably still
doing it because you're a good clinician
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who wants to be successful, but you're
spinning your wheels, you're seeing
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minimal return, and it's discouraging.
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That can point you to the fact
that your confident connection
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might be the weak point.
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Confident connection is like
your fuel system, so it's
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what keeps the engine running.
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You and I both know that without
fuel, the car doesn't move, right?
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So this is what brings
fuel into the engine.
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We're not gonna go anywhere
without this piece.
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Now it's the fueling of the engine.
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Like I said, that is the ongoing
work of growing a private practice.
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So maybe you're sitting here and
you're realizing my confident
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identity is not where it needs to be.
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My confident presence is
not doing what it should.
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Once you have that client
conversion engine built.
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Then it comes time to fuel it.
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That's the ongoing work
of being a business owner.
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But I see a lot of clinicians falling
into what I'm calling a dopamine
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trap, and when I look at the most
successful therapist that I know.
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I got a voice message from a
friend of mine, client turned
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friend, who just raised her rates
to $400 a session, was terrified
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to do it, and is now doing great.
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Just booked an intensive at
her new rate, has had multiple
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inquiries since making the shift.
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You know, when I think of clinicians
like her, and I know a lot of them,
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they're doing a lot of unsexy work.
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Like if you ask them, what are you
doing day in and day out to grow
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your practice, it's not flashy.
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Right.
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It's not the paint job stuff, but
I see so many therapists chasing
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dopamine hits in their marketing.
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I think because they've told
themselves they hate it, and so
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they're seeking the things that feel
good, even for just a fleeting moment.
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I'm talking things like chasing
likes or comments or numbers of
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follows or rebranding or changing
the color of their buttons on
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their homepage for the sixth time.
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This feels like you're doing something.
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But it's not actually
turning into anything.
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Is it, these tasks feel good, but are
they moving clients along the journey?
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Are those things moving people from
unaware to aware or from aware to?
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Sure.
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Not really.
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And so as much as I would like to
present marketing as the super, super
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fun, amazing thing you get to do, and
obviously as someone who specializes
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in marketing, I do actually think
that, but much of what it takes to be
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successful right now is building that
solid engine and then committing to
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the work that maybe doesn't feel as
exciting, but that does fuel the engine.
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That does get you somewhere.
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Okay.
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What actually fuels an engine right now?
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What actually moves practices forward?
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Consistent visibility, not
constant, but consistent visibility.
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Recognizing in order for more
people to become unaware to
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aware, they got a know I exist.
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So taking action on a regular basis to
grow visibility and awareness regularly,
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reminding people who you help and how.
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Weaving that into conversation, not being
afraid to talk about the work that you do.
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Putting yourself out there, staying
present in your chosen marketing channels.
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Like I said earlier, you get to choose.
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This is not a one size fits all.
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Must follow this plan situation.
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Your chosen channel might be Google.
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So you stay committed, you pour in
budget, you optimize, you get results.
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Your chosen channel might be blogging.
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Your chosen channel might be speaking
or podcasting or social media or
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networking, but you choose a channel or
two and then you stay committed to it.
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You don't jump between.
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You stay present, you stay committed.
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You recognize, again, if I'm
gonna create that A plus B equals
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C situation, I've gotta lock in.
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00:20:05
Again, not as flashy, not
as sexy actually works.
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Sharing the same message in multiple ways.
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00:20:13
You are gonna feel like in your
marketing, you're saying the same
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thing over and over and over again.
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Guess what?
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That's a good thing.
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00:20:21
Repetition is needed.
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00:20:23
I mean, if you've been around in my world
for a while, how many times have you
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heard me talk about the client journey?
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00:20:28
Because it bears repeating it's useful.
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00:20:32
And reinforcement in your marketing
actually is the thing that builds trust.
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00:20:37
So it's being willing to say
the same thing in multiple ways
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00:20:40
over time, over and over, and
building that awareness steadily.
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Not in these bursts.
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These, oh, I'm feeling good this
week, so I'm gonna focus on this.
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And then completely ghosting your
marketing for the next three.
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Taking consistent action.
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Because the thing is, and I've
seen this happen, unfortunately,
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you can build a perfect engine.
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00:21:02
You can check all the boxes.
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00:21:04
You can have the confident identity
you can have the confident presence.
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00:21:08
You can even have the confident
connection, the ability
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to put yourself out there.
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00:21:12
But if you're never actually
fueling it, it's not going anywhere.
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00:21:18
It's like the pretty website.
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:
00:21:19
You invested thousands of dollars in
that get zero traffic and zero results.
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00:21:24
Remember, fueling doesn't require being
on all the time, but it does require
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being findable and visible and consistent.
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00:21:33
So I really here wanna normalize
long game thinking in your practice.
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:
00:21:38
We are headed into 2026.
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:
00:21:39
An entire year is
stretching out ahead of us.
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00:21:41
I want to encourage you to think
about the long game maintenance.
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:
00:21:48
Of this engine.
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:
00:21:49
That is what creates predictability,
maintenance of your fueling process.
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:
00:21:54
That's what creates predictability.
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:
00:21:58
Keep track of where your
inquiries come from.
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00:22:00
We recently talked about using that data.
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00:22:03
I'll link it in the show notes.
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:
00:22:05
Keep track of where those
people are finding you.
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:
00:22:07
Adjust your specialties based on demand.
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:
00:22:10
Look at trends.
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:
00:22:12
Pay attention to what's working.
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:
00:22:14
Take regular action and build, but allows
you to show up consistently because like
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:
00:22:21
I said, the most successful therapists
aren't doing the flashy stuff right now.
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:
00:22:25
They're doing the maintenance.
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:
00:22:28
They're just keeping the engine running.
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:
00:22:30
Not flashy, but holy
cow, is it productive?
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:
00:22:35
When I see practices struggling, when
I get on phone calls with clinicians
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:
00:22:39
who are deeply discouraged, I so
understand them and I see that
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:
00:22:43
the, it's not a lack of brilliance.
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:
00:22:45
It's not a lack of ability.
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:
00:22:47
It's not even a lack of interest.
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:
00:22:49
It's just a lack of this maintenance.
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:
00:22:51
It's a lack of building the engine and
then making sure that it's running well.
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:
00:22:56
Something in that system is broken.
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:
00:22:59
And if we can identify
what is broken, guess what?
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:
00:23:02
It can start to run and as someone who
again talks to hundreds of therapists per
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:
00:23:07
year in a one-on-one setting, I know that
this can feel like an oversimplification
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:
00:23:11
that you're sitting here saying,
well, yeah, Anna, but what about this
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:
00:23:13
or, I'm different because of this.
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:
00:23:15
And really like when I look at.
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:
00:23:19
The hundreds, thousands now of clinicians
that we've supported the breakdown, the
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:
00:23:24
challenge, it's somewhere in this system.
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:
00:23:28
If we can troubleshoot, we can fix.
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:
00:23:31
When your client conversion engine
and this system is strong, that's
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:
00:23:35
when you get those easier consults.
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:
00:23:36
Not feeling like you gotta land the
plane, but getting on the phone with
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:
00:23:40
people who are literally ready to
book their first appointment with you.
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:
00:23:45
Who already know you're the therapist.
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:
00:23:46
They've been looking for
better fit referrals.
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:
00:23:50
That's one of my favorite wins
to hear from our Confident Copy
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:
00:23:52
students and our done for you clients
is not necessarily more clients,
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:
00:23:56
although I love that volume in and
of itself is not always great, right?
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:
00:24:00
We want volume from people that
are actually right for them.
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:
00:24:04
So to get on phone calls, to get emails
from people who make you excited to do
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:
00:24:09
your work, like that's the best feeling.
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:
00:24:14
Predictability in your
inquiries and in your marketing.
434
:
00:24:16
Again, treating marketing like
levers, you can pull right dials.
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:
00:24:20
You can dial up and down because
you know that they're going to work.
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:
00:24:26
That's what creates true safety and
sustainability that allows you to
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:
00:24:29
rest in the business that you've
built and enjoy the rest of the
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:
00:24:32
life that it's allowing for you.
439
:
00:24:35
Confidence around your fees,
especially that confident identity
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:
00:24:39
piece, that first component of your
engine man, when you know that.
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:
00:24:42
Yeah, you charge what you're worth
and you stand firm in it, and then
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:
00:24:46
that confidence grows as your presence
grows and your connection grows.
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:
00:24:52
That freedom to say no that I
mentioned, I heard from a clinician
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:
00:24:56
who said, I can't believe.
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:
00:24:58
I used to feel like I had to
say yes to everyone, like how
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:
00:25:01
liberating it's been to say, I don't
think I'm the best fit for you.
447
:
00:25:04
Here are some referrals, so liberating.
448
:
00:25:08
A marketing system, right?
449
:
00:25:10
A website that works for you, that
doesn't just sit there and you wonder
450
:
00:25:13
if it's working, but there are actual
tangible results that are coming from
451
:
00:25:16
that website and from that marketing.
452
:
00:25:17
You're not just wondering.
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:
00:25:20
I hope you can see here that
when your engine is working.
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:
00:25:23
Everything else about your
marketing becomes easier.
455
:
00:25:26
The visibility, the consults,
the pricing, the boundaries
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:
00:25:30
you hold, the long-term growth.
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:
00:25:34
If the engine's functioning,
we can build on that.
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:
00:25:38
So I'm curious, as you sit here and
you're ending:
2025
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:
00:25:41
ending 2025 as this being your
first year in private practice.
460
:
00:25:45
If so, congratulations.
461
:
00:25:48
Maybe you're preparing to
launch, maybe 20, 26 is the year.
462
:
00:25:51
Maybe you're 10 years in and
you're ready to take it up a notch.
463
:
00:25:56
What's showing up for you here?
464
:
00:25:59
What part of your engine needs support?
465
:
00:26:02
Where on the client journey?
466
:
00:26:05
Unaware, aware?
467
:
00:26:06
Sure.
468
:
00:26:07
All the way to booked.
469
:
00:26:10
Where do you need to be
giving it some attention.
470
:
00:26:13
What is your marketing
not doing for you yet?
471
:
00:26:16
And how can we diagnose the issue?
472
:
00:26:20
If you're realizing that it's that client
conversion engine, it's that core system
473
:
00:26:24
under the hood that needs some support.
474
:
00:26:27
That's exactly what we build in
Confident Copy, the confident
475
:
00:26:30
identity, the confident presence,
the confident connection, what
476
:
00:26:33
you do next in your marketing.
477
:
00:26:35
That's where we help clinicians
build this end to end.
478
:
00:26:40
Everything comes together in
confident copy, in a repeatable
479
:
00:26:43
system that you learn, that you
get to get your hands dirty with,
480
:
00:26:46
but that you don't do by yourself.
481
:
00:26:49
Confident copy comes with live coaching
and feedback and a proven system.
482
:
00:26:53
The truest up-to-date strategies
I can give you right now for what
483
:
00:26:57
I'm seeing work in this market.
484
:
00:27:00
Confident Copy has been around for
over four years and the curriculum has
485
:
00:27:03
evolved as all good programs should, but
it has changed with the market because.
486
:
00:27:08
Marketing four years ago in
:
2021
487
:
00:27:12
And so it's the program where you know
that you're getting access to exactly
488
:
00:27:15
what's working today, and then real
time support and community and feedback
489
:
00:27:20
to help you implement it in your own
specific niche, in your own specific area,
490
:
00:27:24
in your own specific stage of practice
if you want for:
2026
491
:
00:27:31
that feels grounded and predictable.
492
:
00:27:35
This is the container
to build that engine.
493
:
00:27:39
Now twice every year I reopen
confident copy at a reduced price and
494
:
00:27:43
with some incredible extra bonuses.
495
:
00:27:45
We always do one in January
to kick off the new year.
496
:
00:27:48
So that means that our next
one is coming next month.
497
:
00:27:50
And this podcast episode is
literally the first place that you.
498
:
00:27:55
Are hearing about our wait list.
499
:
00:27:56
So if you are someone who knows you're
an action taker, who knows you wanna
500
:
00:28:00
make 2026 the year that you hit your
goals for your practice, whether you
501
:
00:28:04
are just launching a year in or 10
years in, go head over to the wait
502
:
00:28:08
list walker strategy code.com/waitlist.
503
:
00:28:12
By doing so, you secure early access to
all of the bonuses and the curriculum
504
:
00:28:16
as well as an extra discount on top
of what we're offering publicly.
505
:
00:28:21
The way that I have seen
Confident Copy transform people's
506
:
00:28:24
practices this year has been wild.
507
:
00:28:26
And again, we're in a different market
, and:
2023
508
:
00:28:32
But what's happening today and what's
needed today is different than it's
509
:
00:28:36
ever been, and in Confident Copy.
510
:
00:28:37
It is my absolute joy to equip you
with that and to watch as you put
511
:
00:28:42
it into action, and as you start to
build a system that actually works
512
:
00:28:46
for you, not just now, not just next
year, but through the life of your
513
:
00:28:50
practice, that's what I want for you.
514
:
00:28:52
So like I said, if you're interested,
if you know you're an action taker,
515
:
00:28:55
head over and join the wait list.
516
:
00:28:56
There is no obligation, but
it does secure you that early
517
:
00:28:59
access and the extra discount.
518
:
00:29:01
No reason not to join walker
strategy co.com/waitlist.
519
:
00:29:05
All right, y'all have a wonderful week.
520
:
00:29:07
I hope this one was helpful for you
and I'll see you in our next episode.