Speaker:
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Hey everyone.
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Welcome back to Marketing
Therapy, episode 77.
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Did you know that Marketing Therapy
turned one year old this month?
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Yeah, we didn't really acknowledge
that birthday, but happy one
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year to Marketing Therapy.
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77 whole episodes.
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This is something, and I will not
get sidetracked from our topic today,
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but this podcast is something I
would have never imagined doing, and
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being on the other side of it is one
of the most rewarding things I've
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ever chosen to do in my business.
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I enjoy it so much.
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I love getting to hear from you
guys and talk about these episodes.
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I love getting to share what it is
that we're noticing and learning,
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and it's just been really wonderful.
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So thanks for tuning in, whether this
is your first or your 77th episode.
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Now, this is an alumni check-in.
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If you're not familiar, our alumni
check-ins are an opportunity for our
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Confident Copy graduates to ask follow-up
questions as they go out into the world,
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as they put their copy into action,
as they start marketing themselves.
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What else is there to wonder about, right?
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So in the same way that you might
have a client graduate from therapy
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and then come back for a check-in
session three, six, nine months
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later, this is that opportunity
for our Confident Copy graduates.
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So this is exactly what I would
say to them if we were sitting
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down in a one-on-one call,
and you just get to listen in.
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Now, the cool part about these
check-in episodes is that our
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students are not asking questions
that are exclusive to them.
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They're not even exclusive
to Confident Copy.
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They are relevant to just about
every therapist right now, or
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at least some of them, right?
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So this one is really, really
good and was asked of a student
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who has asked to remain anonymous,
which is perfectly fine, but she
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had a really fantastic question
that is especially important in this
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market we're in, where specificity,
personality, humanness is so critical.
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So she said, "When we are writing our
website for clients to see themselves
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in it," she means, "how do we balance
that with adding in our personality?
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Where and how do we add that in, our
personality, outside of the About page,
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which is still geared towards them?"
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So what I love about what this student
is asking is that she is keeping
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her ideal client front and center
when it comes to her marketing.
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She is not getting pulled into that trap
of making her website about her and her
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approach and what makes her different,
but instead is really championing her
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client, and I love knowing and seeing
that that is front of mind for her.
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Now, she mentioned as a little more
context for this, that my email I sent
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out about the pink pants I bought, and
I'll share that story with you in a
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moment if you haven't heard it Really
resonated with her, but she found that
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she is struggling with translating her
own personality in her writing, and she
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feels like she lands better in person and
can't get it to come across in her copy.
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Have you ever felt that way?
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I am so much more fun and interesting in
the room than I am in my words, right?
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So I want to address that.
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I wanna talk about this
pink pants concept.
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I wanna talk about personality.
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We're gonna cover a lot of ground here.
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Now, if you're not on our
email list, you should be.
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But if you didn't get an email that I
sent earlier this summer, I talked about
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this pair of pink pants that I purchased
right before getting pregnant last year.
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They are light pink.
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They are barrel leg, which is uber trendy.
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It was very much an impulse buy,
but I was excited about them, okay?
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So I buy them, but then
they just sat in my closet.
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They felt a little bit too bold to wear.
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You know when you buy something
new and you can't figure out
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how to make an outfit with it?
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That's how I was feeling.
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But I chose to wear them to dinner with
some friends, and my friend opened up the
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door, and literally the minute she saw me,
she said, "Oh, my gosh, those are so you."
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And it was like, bam, that's all I needed.
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That was the confidence boost
that I needed to wear these
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pink pants confidently, right?
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Well, then I get pregnant.
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I can't wear them anymore.
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I'm doing a third trimester purge
of my closet right before my
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son came, and I saw them again.
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I hadn't seen them in a while because
I'd been busy wearing maternity pants.
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But it occurred to me as I found them
in that purge, that a lot of therapists
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are doing the opposite of the whole
pink pants thing in their marketing.
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So that's what this
alumni was referencing.
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Because when you're brand new to private
practice, being beige feels a heck of a
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lot safer than putting on your light pink
barrel pants in your marketing, right?
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You don't wanna turn anyone away.
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This idea of claiming a niche and
carving out this unique space for
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yourself is intimidating, and so a
lot of clinicians go the beige route.
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But then eventually something
shifts in your practice, and
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you decide, "You know what?
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I am going to charge more," or,
"My niche is clearer," or, "I do
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wanna be more intentional about
the clients that I'm bringing in."
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And then the website stays beige.
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You start putting on pink
pants as a clinician.
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You start knowing who you're
for, who you're not for, but
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your marketing doesn't catch up.
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And the fact is that that mismatch
is subtle but incredibly costly right
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now, especially when premium-fee
clients are making really, really quick
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decisions, and any gap that they see is
inviting doubt rather than confidence.
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And what people need right now to
pay premium fees is confidence.
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So that's what this alumni was
referencing, is, "How do I put on my
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pink pants in my marketing," right?
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"How do I translate that personality
into my writing so that clients
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really feel like I'm different?
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And how do they see that personality
come through when I'm trying
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so much to champion them and
not myself in my marketing?"
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Okay?
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So that's what's happening today.
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Here's the through line.
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Not everyone is gonna love
your pink pants, and that
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is the whole freaking point.
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You are not the right
therapist for everyone.
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If your marketing is not doing a
good job of letting people know that,
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your marketing is missing something.
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So please hear that.
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Not everyone's gonna like your pink pants.
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That's okay.
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The right client will.
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And what a beautiful thing.
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Okay?
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So before I get into this whole idea
of personality, I do wanna touch on
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what this alumni asked about when it
came to struggling to translate her
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personality into her writing, that
she was better in person and can't
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get it to come across in your copy.
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One of my best tips for this, and I share
this with our Confident Copy students,
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is if you're really feeling stuck in
creating copy that feels like you,
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start by talking rather than writing.
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There's something about the, I think,
distance from our head to our fingertips
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versus our head to our mouth, right?
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That things get garbled, and all
of a sudden they get clinical and
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professional and, you know, not right.
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Just talk.
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In the age of AI and things like
that, there are so many places where
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you can speak into a microphone
and transcribe what it is that
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you wrote and then use that.
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So rather than perhaps sitting
down and answering, "What makes me
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different than other therapists?"
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Talk about it.
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Talk into a microphone.
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Talk to a friend and record it.
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But truly actually say the things
rather than attempting to write them,
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and that can often unlock a lot of
personality, because that's where
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we're gonna get the little euphemisms
that only you say or, you know, those
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little phrases that your clients come
back and they're like, "I heard you
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in the back of my mind this week."
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That's where those things are gonna
shine, if you're finding that when I sit
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down to write, it doesn't come through.
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So that's my recommendation there.
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Go ahead and talk.
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Talk about the work that you do.
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Talk about your clients, and then
use what you said for your writing.
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All right, now let's talk
about this idea of personality.
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So what I want to really reframe
here is your personality is not
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the same as talking about yourself.
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The, the places where you can inject
personality into your marketing are not
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only the places where you're talking
about you, and I think that's an important
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reframe for this alumni, and likely for
others that are listening right now.
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Personality is not a
section of your website.
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It's not a place where you talk about you.
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Personality is literally sprinkled
into every single thing that you say
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and choose to write and choose to
convey on your website, in your social
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media, anywhere in your marketing.
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Okay?
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It's not confined to the little section
of your About page where you talk about
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what you like to do on the weekends.
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Okay?
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It's so much bigger than that.
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Personality is showing up in
how you talk about your clients.
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Okay?
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It's showing up in how you talk about
why it is that they're here and what
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it is that's going through their mind.
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It also comes through in the way that you
talk about how you're gonna help them.
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So in your approach and what it's like
to be in the room with you, all of these
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places are opportunities for personality.
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Now, the reason for that is because
in this market in particular,
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personality is the same in many ways
as specificity, and we know that
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specificity is the name of the game.
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The more precise, the more alive your
client descriptions are and your copy
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is, the more you is coming through.
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Okay?
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So if your ideal client, the person that
you just absolutely love to work with,
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is that super high-functioning woman who
just became a mom for the first time and
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all of a sudden doesn't recognize herself
and is laying awake at two AM nursing her
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baby and wondering, "What happened to me?"
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Okay?
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If that is your client, then talking
about that, how she's laying awake at
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two AM nursing her baby, should-ing
herself, thinking that she's behind
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or has done something wrong, all of
those things are showing personality.
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Right?
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Because it's the way that
you're talking about it.
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The specificity is your voice there.
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The shift is to stop asking,
"Where do I talk about me?"
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And start asking, "How do I
talk about them in my way?
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How do I talk about my
approach in my way?"
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Because all of it can be injected with
your personality and with your voice.
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Okay?
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Now, where does personality
actually live in your website?
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If it's not gonna be just on
that little section of your About
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page, then where does it belong?
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Well, like I said, it
kinda goes everywhere.
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It's gonna be in how you talk about
your clients, the struggle that brings
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them here, the inner experience,
right, that they're having that maybe
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they haven't talked about out loud.
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It's gonna be in how you talk about your
approach and your philosophy, right?
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This is so much more than just
name-dropping your modalities.
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But, like, what is it like
to be in the room with you?
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What is the process you're
taking your clients through?
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What is it like to be in a session?
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What are you gonna do that
other therapists don't?
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That's another place for personality.
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Now, we recently did some website copy
in our done-for-you copy suite for a
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psychodynamic clinician, super skilled,
a lot of fun to talk to, knew her ideal
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client inside and out, and also knew
herself and her approach inside and out.
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And one of the headlines we wrote
for her was, "You're not looking
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for another self-help exercise.
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Neither am I."
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Because that was the
thing about her clients.
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They had done all the things, right?
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They were not interested
in a CBT worksheet.
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They'd listened to the podcast,
they'd done the journaling.
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Like, they were ready for
something much deeper.
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And so that headline was so her,
and she's also, like, this super
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direct kind of no BS clinician.
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So that was a way to bring in personality.
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Again, she was talking about her
clients essentially, not about
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her, and yet we were getting a
sense of that clinician there.
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So that's an example of where
personality could perhaps be brought in.
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But you have a certain presence, right?
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You have a cadence to
the way that you talk.
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You have a way of thinking about
and conceptualizing things.
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You have metaphors that you bring in to
the way that you talk to your clients.
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All of those things belong in your copy.
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One of my favorite sections of the
pre-writing that our done-for-you
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clients do is a section about their
voice, and they are asked to include
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at least, ideally more, but at least
10 to 15 phrases, concepts, metaphors
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that they often use in session.
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So that could be something as simple as,
"I hear you," and as complex as, like, the
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metaphor they use to describe EMDR, okay?
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It can be anything.
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But that is an absolute goldmine for us
to draw upon when creating copy that's
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gonna sound like them because we know
that that actually sounds like them.
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So what are the things that you say?
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What are the turns of phrase, the
concepts, the metaphors that you use,
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and how could that be sprinkled in?
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Right?
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And remember, the goal is
to not be for everyone.
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The goal is to put on your pink pants.
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And so you really have to, as
you go through this process, be
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holding in your mind the person
that you are the best fit for.
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Be really, really specific
about who that person is.
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If you don't know that, you gotta
start there, and our last episode
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was on identifying your ideal
clients, so maybe go listen to that.
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But we have to know who you're
sitting across from in that room
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as you write this copy, okay?
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And then how can you speak to them so
specifically, so uniquely, that once
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they get into the room with you, it just
feels like a consistent through line?
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How can they meet the version of you
they're gonna get in the room now?
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That's the power of your language
and the power of your words right
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now, the power of being specific.
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So if we bring this back to the idea of
pink pants, not everyone's gonna like 'em.
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That's the whole point.
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Not everyone is gonna like how
you talk about your approach.
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Not everyone is going to identify with the
client reality that you are displaying.
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That's the whole point.
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The right client is going
to recognize themselves.
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They are going to recognize you.
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They are going to resonate with what
it is that you are describing, the type
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of experience you're talking about.
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They're gonna see themselves.
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They're gonna like your pink pants.
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And that recognition, the one that
I got from my friend, "Oh, those
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pants are so you," they're gonna have
that recognition, "This is so me."
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And that is the goal of copy, right?
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The goal is that they see themselves,
so it is still client-focused, which is
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exactly what this alumni was centering
first and foremost, but doing it with that
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personality, That little bit of you that
another clinician wouldn't say, right?
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How do you say things?
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How do you think about things?
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How do you position
things that others don't?
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When that comes through, they recognize
themselves and they also recognize you.
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They get into the room with
you and it feels like exactly
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who they met on the website.
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That's the incredible opportunity
available to you in copy, and it's
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why in this market, the words that
you are using continue to be the
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number one driving factor behind
whether or not someone decides to
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reach out to you as their therapist.
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They pull so much weight
if you use them right.
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Okay, this is way more in-depth, way
more nuanced than just going to ChatGPT
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and asking it to write you a homepage.
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This is about thinking about spending time
with who this ideal client is, what sets
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you apart, and what your personality is.
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What are those ways that you can be
injecting what makes you you into your
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marketing so that people latch onto that?
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Because in the sea of sameness
that your clients are wading
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through, you can stand out.
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Your pink pants can stand out.
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All right?
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Okay, I hope this was helpful for you.
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Thank you to the alumni who
chose to share this with us.
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If you're sitting here and you're a
Confident Copy alumni, please head on
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over to the submission form and ask
the question you're wondering about.
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You might see your question featured in
these monthly sessions that we're doing.
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If you're interested in
Confident Copy, you're in luck.
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I am not supposed to tell you this, but
our Confident Copy waitlist is open.
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We actually won't be talking about
this publicly until next month.
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But if you know that you want to have
a live experience, if you want to
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go through our proven Confident Copy
process and do it with support, with
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feedback, with live coaching, Confident
Copy Live is going to be reopening
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in August and the waitlist is open.
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So we're not actually talking about
the waitlist publicly until next month.
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But it is ready for you if
you know, "Hey, starting in
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August, I really wanna jump in.
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I wanna get clear on what makes me me.
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I wanna know how to bring my personality
into my copy and do it in the right ways."
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Confident Copy Live is a
great place to do that.
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So you can head over to
walkerstrategyco.com/cc-waitlist.
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CC, the letter CC, dash waitlist
if you wanna jump on there.
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If you're wondering about that
done-for-you that I mentioned that
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client for whom we wrote that incredible
headline that's also an option.
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So if you know that you're not
interested in writing the copy
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yourself, but instead wanna hand it
over to some experts, we would love
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to partner with you in that way.
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You can get all the details there,
walkerstrategyco.com/services.
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Whatever you do next, even if it's nothing
related to Confident Copy or our services,
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be thinking about how you can be bringing
your personality into your marketing.
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How can you be putting on your pink
pants, and how could that potentially be
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resonating with the exact types of people
you wanna be doing your life's work with?
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I'll see you in our next episode.