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Your Scalable Offer (Part I)
Episode 3624th May 2022 • Captivate & Close • Kinsey Machos
00:00:00 00:23:35

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In this episode Kinsey teaches the first steps in creating a scalable offer for your clients. How can we have our offers work for us and perhaps work without us? As entrepreneurs you must always take your ideas for a test drive first before passing the torch.

Do not miss these highlights:

03:32 What is a scalable offer?

06:09 If you think that people will always need you in order to get results, you're doing both yourself and your potential clients a huge disservice.

07:22 Start to shift and develop systems and processes in your business and in your offers that allow them to grow without you.

08:34 The misconceptions about creating a course or a coaching program.

09:04 In order to have a viable, scalable offer that not only gets clients results but can grow without you, you have to have tested it first.

11:10 Group coaching or a course is way harder to sell than private coaching

12:35 Before you think about the structure or the logistics of what a scalable offer looks like, you have to do the work with your people.

14:48 Launching or growing a scalable offer is not about having two offers for the same avatar. Your scalable offer will be for a different avatar than your core signature offer which will become potentially your back end offer. 

18:27 The next offer will be two different avatars, same niche but you're just ascending with them - New set of strategies & principles that they need in order to get them from six to seven figures.

About the Host

Kinsey Machos, Marketing Strategist, is also a recovering people pleaser, self-sabotager, and corporate hustler. She helps entrepreneurs create and execute magnetic marketing and build expert brands so that they can get known, seen and heard online. 

She believes that creating a business that’s 100% in alignment with SELF is one of the most important things that we can do as women -- because there’s an inner magic that we all have if we commit to an infinite pursuit of discovering (and re-discovering) that. 

As a wife and a mom of three, family takes priority. And having a business that’s ran AROUND her lifestyle is a daily intention of hers.

Instagram: @kinseymachos

Facebook: @kinsmachos

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Kinsey Machos:

Welcome to captivate and close. I'm Kinsey Machos, business consultant and marketing strategist. And I'm going to show you how to attract and enroll high paying claims, using my break through online marketing strategies, all without having to rely on complicated funnels, disingenuous clickbait, or spammy sales tactics. These are the messaging marketing and selling secrets that virtually no one is talking about. So let's dive in.

Kinsey Machos:

Hey you, welcome back to another episode. It's so good to be here with you today. I hope you're having such a great week. We are really starting to roll I can feel the summer vibes coming kids are getting super anxious about school getting out there already excited for their summer camps or summer vacations. And it definitely, although our weather doesn't match, I can definitely feel that coming in. Which also brings a lot of anxiety on my end, because I know that I'll be just my schedule is so much different, which is good. But I'm so I'm just such a creature of habit that, you know, it takes me a little bit of time to get into a new routine. So there's always that transition. But all is good on our end. What I want to talk to you today is or what I want to talk to you about today is your scalable offer. This is one of our favorite things. This is one of my favorite things I love offer design. I love business modeling, right? If you think about how do you structure your business to bring different people in through different pockets of their journey? Right? How do you serve more than just one avatar? How do you ascend people into your product suite? What type of different products should you offer? What? How does that look for your content marketing strategy, it brings up a lot of questions. And this is something that we help you with inside a female founders board, which is our high end mastermind for women. But every body should have at least one scalable offer. But here's the caveat. There's a right time and a wrong time to introduce your scalable offer. So I want to talk about what is a scalable offer? When is a good time to implement your scalable offer? What could it look like in your personal business, and how to structure your scalable offer so that your clients, your customers, are continuing to get insane results. Okay, so I've broken this up into a two part series. And this first part, I just want to really help you understand the what in the why, and help you avoid the the most common mistakes that we see coaches make or even consultants, if you're a service based entrepreneur, this applies to you as well, when they're trying to launch this idea of a time leveraged offer. And so when we think about a scalable offer when we coach scalable offers when we help people design their scalable offers, at the most basic level, a scalable offer is when your program or product or service can grow without you. And so in a coaching sense, right? This is a program course or product that people can consume experience take part of without your involvement.

Kinsey Machos:

And so what you've probably heard if you've been in the coaching industry for a while, you've probably heard this as time leverage, right? Because especially when you become fully booked as a coach, or you're at capacity as a service based entrepreneur, it's like you have reached a ceiling in entrepreneurship, which is like the worst feeling ever. And so you have probably been taught to launch something like a course or a group coaching program that helps you leverage time, right? So you can serve one to many. And it doesn't require more of you to be able to serve them. And there's different elements of what this could look like based on your business, which we'll talk about in part two. But right now I really want to just help you overcome a lot of the objections or the misconceptions about a scalable offer. So when we think about an offer offer that can grow without you write a program product or service. The first thing that we hear people say a lot is, well, people do need me people need me in order to get results. How do I help somebody build a website? If I'm not the one doing it? How do I help somebody lose weight? Or how do I coach somebody on losing weight, right, if they don't have access to me. And so what we want to help you see is that this is when you really truly start to shift from seeing your business as a lifestyle business, right? Something that is, again, just a cushy comfy, you're trading time for money type of scenario, in coaching one or potentially a group of people. By you know, they get on calls with you, you coach them through their challenges, their struggles, maybe even just do a done for you service. And that's it. lifestyle business came. But again, like I said, You do cap yourself because you only have so much time. And or if you think that people will always need you, in order to get results, you're doing both yourself and your potential clients a huge disservice. And so when you start to move, especially from six to seven figures and beyond, you start to see your business very differently. Right, it becomes a company that sells products and services, not necessarily you as the primary asset. And if you're like me, right, when I started to make that transition a couple years ago, it was like, Ooh, like, I see bigger vision, right, you see how you, you started in like this smaller space, if you will, of coaching and helping people, but that vision grows. And it's be it's more than just, you know, coaching people on Zoom. And so if you have to always be the one that is helping people get results, you will never be able to grow. In fact, you'll go the other way, you'll start to burn out.

Kinsey Machos:

So when people have and this is more like ego based, oh, people need me to get results, right? What happens is, you start to shift and you start to develop systems and processes in your business, in your offers that allow them to grow without you. And this becomes even a sellable asset, not just from a program, product or service, but a company. So I won't obviously get into how to position yourself to sell your business because that's not what we want to talk about. But there will be a moment in time. If you are on a journey to seven figures. And beyond that you realize that what if something were to happen to you, could you hand down the business to your family? Or could somebody buy the business, right? Could the business run without you and that's ultimately what we want, regardless of you planning on selling it or not, because you want to be able to remove yourself from the weeds so you don't get burnt out. Now again, in female founders board, we go over a lot of, you know, helping you think like a CEO helping you make that transition and really shift because it is one of the hardest transitions to make. But NIS like necessary, if you want to go bigger, without dying, without burning yourself out. And so most people will just see their scalable offer is like, oh, I'll just launch a group program, because I can sell it at a lower rate. Or oh, I'll just launch a group poem, because it's time leverage. And they don't really want to spend a lot of time acquaints like, we hear all these fun, these funny sort of misconceptions about a coaching program or even a course because they were sold that idea of that's the best way to grow their business. But what I want you to understand is that in order to have a viable, scalable offer, that not only gets clients results, but can grow without you, you have to have tested it first, you have had to actually work with people in that capacity first. So let's say you're a coach, you've been working with private clients. And you notice that there are continuously the same questions, the same patterns, the same things that you walk people through now in our in our core signature, coaching program 10k content Collective, we help you design your program, whether it's one to one or a group, and think about it more as a framework. What is that step by step? How are you taking people through this experience so that they can get results? And so as a coach who might be like your privately coach Seeing people, you'll start to put people through that process, if you will, and you're gonna test it, like you're gonna find out where people are getting hung up, where they're having the biggest issues, what they actually need, what they actually don't need. And what happens is you what you thought, what you thought people needed, they actually don't, and what you realize they did need, right will come to the surface. And so this is why it's so important before you think about a scalable offer, because everybody wants to bypass sort of the grunt work, if you will, that's how it's viewed to get to the time leveraged, shiny object, right, where like, it's unicorns, and rainbows, you have to have a process that's tested. So a lot of people, again, are sold group coaching parent, we get people all the time, they come into 10k, they built their course out, they built their program out, and they think they're going to be able to launch a group program, but they don't have people, they haven't even learned the fundamentals of marketing and selling coaching. And so this is the problem because group coaching or a course is way harder to sell than private coaching, or even a done for you service, that's the first thing I really want you to take away is, it's actually so much harder to sell a group, or course. So people often will launch this thing is like, Oh, I they can't afford my private coaching.

Kinsey Machos:

So I'll just launch a group coaching program that's less, and then it will be easier to sell well, first of all, just because it's group does not mean it should be less like a lower price. And secondly, again, it's not easier to sell. So you do have to learn the marketing, or the fundamentals of marketing and selling of coaching before you think that it will be easy to fill a group. Because again, if you can't sell one person, what makes you believe you can sell, you know, 10 people, and then you have an issue with revenue, you're not able to meet your revenue goals, because you're not filling up your program, especially if you've been taught to use, you know, take cohorts, or do you open close, you know, every quarter or whatever. So you have to wait another quarter to make money like no, that is not what we want for you. So what we what we do want for you is for you to be ready for that scalable offer. Again, in part two, I'll talk about different options. But before you can even think about what that structure or the logistics of that scalable offer looks like. You have to do the work with your people. And what's cool about this is you can make really good money and make such a big impact, just with your one core offer, whether that's private coaching, or one to one now, if you are already successfully selling group coaching, right, and that doesn't feel scalable, then we'll talk about again, part two will really resonate with you. But most of you, I'd be willing to bet you're either not filling up your group program, or you're still trying to sell, you know, private coaching, or some sort of done for you service. So if you do the work there again, learn the patterns, learn your people, a you're going to be able to like you can make great money. The one regret that I have in looking back is moving away from private coaching too soon.

Kinsey Machos:

And if I would like again, I hit the six figures under a year, that was cool. But I felt like I could a if I would have held on to it longer, and just slowly even increase my price, I would have met my revenue goals so much faster, and also probably been able to start cash for that next season, which is scaling, which nobody tells you that it actually costs money to scale. It's very expensive to scale. So what I what I want you to do is even shift the framing around like this, that season of business where you just get to work with your private clients or do you know do the work with them. It's so fun and simple. It's again, easier to sell and you learn so much, you're gonna really lean into their customers needs and you don't have to worry about having a perfect system or process you just have to have an eye for it and monitor what's working, what's not working and how to adjust and tweak for the next client. When you start to see those patterns. Right? That is when you can start to think about okay, what would it look like to have the next version the next iteration of this offer but in scalable form. Now, this is another mistake that a lot of people make is thinking that again, it moves down the ladder. So if you think about a traditional value ladder or ascension model, whatever it You know, however you've heard it, but it's basically like, the further up the ladder you go, the higher the access, the higher the price to you. And so what people do is they have their one to one coaching. And then they position their group coaching as something that's quote unquote, down the ladder. Again, it's it's priced lower, but it's for the same avatar. And that is not how you launch or grow a scalable offer, it is not about having two offers for the same avatar, your scalable offer, will be it for a different avatar, than your core signature offer, which will become potentially your back end offer. So what this looks like, don't like just hang with me for a minute, I know I'm getting super tactical, technical, even, is when you think about you, let's say you have worked with private clients, you're at capacity, you know, sort of the general process or framework that you needed, that people can like you can rinse and repeat. It's like pretty dialed in, you take people through it, right, and maybe it's a group program. But you know, exactly the process that people need to take with some obviously nuances that you can put a buffer in for, which will again, we'll talk about in part two, but you understand sort of the general framework. So you're like, Okay, I'm ready for my scalable offer, right, I'm at capacity with my private claims. I'm not interested in taking any more private clients. And so now what I'm doing is I'm taking my one on one offer, and it's going to become my scalable offer, it's for the same avatar, it's the exact avatar, the exact process I just leveraged for my one to one offer. But now it becomes the scalable offer program course coaching program like group coaching, whatever, again, we'll talk about that in part two, then your one on one offer, if you still want to do private coaching, or even done for you services, that becomes a higher end offer. That's for the next iteration of your avatar. It's higher priced. And it is for the next level of your avatar. In some cases, it could be that you decide that you want to serve two different niches. And so you have a scalable offer that's for one niche, you know, one avatar in one niche, and then maybe you have a desire to fill, you know, the pocket of another niche, but most likely, what happens is your scalable offer becomes that current one on one, Avatar, okay, so the the avatar that you were previously serving in your one on one service or program becomes that the same avatar for your scalable offer, then you think about, I imagine, there has been things that that have been presented to you after working with all these private clients, that you notice that they're continuing. After they solve this one problem, right, it opens the loop for more problems. So for instance, we know that our core, our front end core signature program, right gets them from zero to 100k. But then what?

Kinsey Machos:

Well, there's a new set of strategies, principles, things that they need in order to get them from six to seven figures. So that's the next offer two different avatars, obviously, same niche, but we're just ascending with them. So as you have been doing this work with your private clients, you might have noticed that oh, there's there's more that they need after they solve this one problem. And it could be they just want to continue to grow with you and get more accountability, or they just want to pay a higher, they just want a higher level of support. I don't know you would have you, you would know what that might look like for your particular person. But again, it comes from doing the work with them. But the biggest mistake people make is creating two offers for the same avatar thinking that if it's it's price, right group, I can just position this as a lower price and people buy it but that is wrong. It's the wrong way to do this. Your offer should grow as your avatar grows, is this making sense? So that is one of the core elements I really want to drop here as you start thinking about your one on one offer or like your higher level offer and then your scalable offer. And what's cool is as you learn how to launch scalable offers grow scalable offers you start to systemize your next offer the The purpose here is to get your business run Without you, no matter what product no matter what program, no matter what service the business offers, it should be able to run with you or run without you. But obviously, you can't do that all at once. And you have to be able to really focus all your time and effort in the one thing, right before you move into the next and the first part, the first place to start, right is the one on one coaching the one on one consulting, get in it, get dirty with them and learn them. Okay? Once you're at capacity, and you've learned what the opportunities could be to systemize, a process that more than one person could go through and get a result, right, then you think about that scalable offer. And you rethink your one to one offer, right? So this is so powerful. And I hope that this helped you really reposition how to think about group coaching, or a course or a program, because it's going to be able to help you in such a big way so that you're not just launching offers to launch offers. There's a sequence to things and nobody's talking about the sequence. Sequence is everything. Nobody taught me this. Nobody. Like, nobody prepared me for this, I've had to learn on my own. And now that I know the most successful people in the industry that I sit at the table, what they've done, this is the sequence you follow, right? And it's also learning from personal mistakes, all of us have done it backwards or wrong or whatever. But in hindsight, this is exactly what you should follow in order to create programs and services that deliver high quality results. But also don't involve every single part of you. Because that's not what you went into business for. Even though initially, right. It's sort of this like, I'm just building a coaching business, but you it will grow beyond you and you want it to grow beyond you. So that's part one. In part two, I want to talk about like logistics, what a scalable offer could look like for you, and how to start wrapping your mind around how could clients even get results without me? That sounds hard. And it's not about selling courses, courses are dying. So I'm going to help you really reposition this and especially if you are a service based entrepreneur or you're consulting in even the corporate level, I'm going to show you what this could look like for you. So can't wait for part two. I hope this resonated with you. And I will see you next time.


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