91.
Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]
90.
Financial struggles. Gain Control of your Finances [FTR 090]
89.
Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]
88.
Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]
87.
Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]
86.
Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]
85.
Bob Greenwood on Billed Hours Per RO [FTR 085]
84.
Ben Johnson – The Power of WHY [FTR 084]
83.
Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]
82.
Steve Finzel – Too Many Fluids [FTR 082]
81.
Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]
80.
Matt Fanslow - Helping Local Shops [FTR 080]
79.
Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]
78.
Carm Capriotto – 2020 – The Year You DO! [FTR 078]
77.
Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]
FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You
FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training
FTR 074: Deb Van Batenburg – Fix The Things You Tolerate
FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training
FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent
FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This
FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada
FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros
FTR 068: Ron Ipach – Close Your Shop and Go Get a Job
FTR 067: Rick White – Change Your Life and Your Business
FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes
FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure
FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop
FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows
FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter
FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.
FTR 060: Jeff Rudnick – Are Cooperatives in Our Future
FTR 059: Greg Buckley on LYFT
FTR 058: Tomi Oliva – Would You Work For You?
FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts
FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents
FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management
FTR 054: Roy Schnepper – ASA Behind the Scenes
FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?
FTR 052: Build Your Bench – Kyle Holt and Jay Goninen
FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism
FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
FTR 049: Tom Lambert – Discount Model Marketing
FTR 048: Amy Mattinat – Our Technicians Are Car Doctors
FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary
FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation
FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets
FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is
FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!
FTR 042: Vinnie Lucido – Find a Balance to Your Ego
FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student
FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional
FTR 039: Grant Swaim – The Gear Head Days Are Gone
FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers
FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?
FTR 036: Dwayne Myers – Say NO to the Technician Shortage
FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons
FTR 034: Greg Bunch – Take Your Toolbox Home
FTR 033: Kirk Richardson On Technician Pay Plans
FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime
FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit
FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians
FTR 029: Tom Ham Part 1: What Techs want from Shop Owners
FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car
FTR 027: Andy Bizub – Be The Dealer Alternative
FTR 026: Derek Kaufman on Start-Stop Technology
FTR 025: Bill Nalu on Abundance
FTR 024: Rick White – Overcoming the Blame Game
FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?
FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.
FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?
FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
FTR 019: Kevin McClain Wants to Know Where Are You?
FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?
FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers
FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
FTR 015: Barry Barrett – Do You Have The Right Customer?
FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?
FTR 013: Jeremy O’Neal on How to Train a Service Adviser
FTR 012: Cecil Bullard on Undervalued Labor Rates
FTR 011: Darrin Barney – Nurturing of Superstar Employees
FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.
FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women
FTR 008: Rick White – I’m Tired of You Giving Up!
FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop
FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body
FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry
FTR 004: Maylan Newton. Pay attention to your numbers.
FTR 003: Chris Cloutier on Taking Ownership | Training | Technology
FTR 002: Ron Ipach – Email is Destroying Your Business
FTR 001: G Jerry Truglia on Training, Labor Rates, Tech Shortage & Standards
FTR 000: For The Record Overview & Purpose