Every month, this is THE podcast that shines a spotlight on the vital role of service coordinators in affordable housing communities across America.

Hosted by Michelle Voke, President and CEO of the American Association of Service Coordinators, this series brings you the real stories of the unsung heroes—the heartbeats—who work tirelessly to ensure that older adults, families, persons with disabilities, and veterans receive the support they need.

From arranging critical services and benefits to building community and fighting social isolation, service coordinators are making a difference every day.

Tune in each month as Michelle Voke introduces inspiring guests, shares personal experiences from the field, and discusses both the joys and challenges of this important work.

Together, we’ll learn how to better support and advocate for those living in affordable housing.

Copyright 2026 American Association of Service Coordinators

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More than 10 million Americans live in affordable housing communities throughout the United States.

The older adults, families, persons with disabilities and veterans who live in these communities are often under resourced, lack access to transportation, need assistance applying for benefits and have critical health challenges. That's where service coordinators come in.

They assess residents needs and challenges, arrange necessary services, apply for benefits, link with community resources and build community among the neighbors to ease social isolation and advocate for what residents need to have a better quality of life.

This podcast is about their stories, the stories of these heartbeats of housing working to keep the residents they care for all healthy, happy and housed.

Join us each month as we highlight a service coordinator doing the work in communities just like yours and hear about the joys and the challenges they face working in affordable housing and learn with the rest of us about how we can all support the needs of this growing population. I'm Michelle Voke, President and CEO of the American association of Service Coordinators and this is Heartbeat of Housing.