Whether you’re new to service coordination or have been in the field for years, I think you’ll find inspiration in Corry’s story and our discussion about what it truly means to serve our communities.

Welcome to the Heartbeat of Housing podcast! In this episode, I have the pleasure of sitting down with my dear friend and colleague, Corry Michaelis, who has dedicated over 20 years to the work of service coordination in affordable housing. T

ogether, we explore Corry's inspiring journey—from starting as a secretary to finding her calling as a service coordinator, and the powerful impact she continues to have in the lives of residents.

We talk about building trust with residents, the evolution of our roles over the years, and share heartfelt moments—like the time Corry helped a resident hear for the first time in decades.

Corry also opens up about navigating the emotional challenges of the job, the importance of embracing technology, and why advocacy for affordable housing and supportive services is more crucial than ever.

This conversation is close to my heart and packed with real-life experience, wisdom, and hope for the road ahead.

Three Key Takeaways:

1. Evolving Role of Service Coordination: Corry’s journey from front desk receptionist to leading remote service coordination shows how the profession has adapted to technology and changing resident needs. Remote coordination is growing, allowing broader reach—especially in rural areas.
2. Making a Tangible Impact: Whether it’s helping a resident hear for the first time through a grant-funded hearing aid or crawling into a dumpster to retrieve a lost checkbook, Corry demonstrates that small acts of support can dramatically change lives.
3. Future Advocacy and Resident Empowerment: As the population ages, the need for affordable housing and compassionate service coordinators will only increase. Corry highlights advocacy as essential—not just for more housing, but also for more support systems, urging service coordinators to educate and empower residents to have their voices heard.

Our Mission

Advancing national standards of practice for service coordination by amplifying the voice of our members.

Our Vision

We are committed to enhancing service coordination through leadership, professional development, advocacy, and partnerships.

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Copyright 2026 American Association of Service Coordinators

Welcome to the Heartbeat of Housing. I'm Michelle Voke. Here we will share the stories of those working to keep residents in affordable housing healthy, happy, and housed.

I'm so excited today to have joining me Corry Michaelis.

And Corry has been a service coordinator for a very long time and brings so much knowledge and experience to this profession, but also to our association. I have been blessed to have known Corey for such a long time and can rely on her for so many things within our profession.

And I'm just so excited for this conversation today. So, Corry, why don't you just start us off by telling us a little bit about yourself and your journey to becoming a service coordinator. Hi, Michelle.

Good morning. Thanks for having me. My name is Corry Michaelis. Like you said, I've been a service coordinator. I just looked it up. This is my 20th year.

Oh, that's perfect.

Doing service for a. So that's, that's, yeah.

What an honor to talk to you when you've been here so long.

Yes, 20 years. So. Been doing service coordination for 20 years. It kind of fell in my lap, actually.

I was, I was in a role with the Good Samaritan Society, really doing like a secretarial receptionist role. And right when we heard about service coordination, I was doing a lot of those tasks anyway.

So my supervisor at the time, Terry Parker, like, hey, we've heard of this thing called service coordination. Would you be interested in doing this? And I said, well, sure, you know, we'll check it out.

And she's like, you know, you're, you're doing these tasks anyway. And like I said, that was 20 years ago. And now here I am still doing this.

You were like a secretary in affordable housing, Is that.

Yes? Yes. For the Good Samaritan Society in Olathe, Kansas, where that's where I did the bulk of my career. I did 17 years with them sitting up front.

We had a window and, you know, the residents would come up to the window and ask questions and,

you know,

you, you find the answer because that's

what service providers do.

You find the answer and build a relationship with them. And it morphed into this beautiful thing we call service coordination.

That's incredible. So did they transition your role from secretary to service coordinator? Did they replace you as a secretary?

Or did you completely transition in the organization?

So, you know, as you know, one of the biggest things is you need to have, like, privacy for the residents. So.

Right. They.

TRENT Right. Because I was like, I was sitting right out front. So we transitioned me. I got my own office for the first time, that was so much fun.

Got my files and learned what a service coordinator was like, what that really looked like. Found Ask and found the Pangea Foundation Ask Online software, which is a godsend.

You have to have that, I think, too, or some type of software to service your residents in the best way, in the safest way. And. And yeah, I learned

from the ground up.

I mean, I just, you know, you learn stuff. You find what you need to. You find what you need to.

For the residents, you know, because every resident has a different need and you find the answers for them the best you can.

Well, that's incredible. And how interesting that you got to build a program from the very beginning and have that autonomy to do so.

That's scary and probably exciting at the same time. Right.

I can't imagine how you felt 20 years ago. Oh, my gosh, yes. Lots of Google searching and trying to discover how to be the best I could be.

And I really had a great manager at the time that allowed me to search and investigate, and she was supportive. So it was fun to, to learn and to develop the role because there was nothing to compare it to.

Right.

I didn't know any other service coordinators at the time, and I need to find out. I don't. Someone asked me the first conference I went to with Ask, and I have no idea, but I've been to many.

And that was, you know, so helpful to go to conference and to meet, you know, your peers and get educated and know that, hey, your story similar to, you know, Cassie's story or who, whoever you know, who might be New Yorker all over the country, that there's. There's many of us.

I mean, I was a baby. I was, you know, in my early 20s and they said, you're going to get on a plane and go to Orlando for this conference. And I knew no one.

And I worked for a company that had other service coordinators. But I'll never forget walking into the conference and kind of being in awe that there were so many service coordinators.

Like, there were so many people like us who were all coming together and sharing their stories. And that's something that every time I go to conference today still, I look out and I think, how many people are like me?

20, whatever years ago when I walked in and I had no idea who anybody was. And those are the Folks that I try to find at conference, honestly, that kind of look lost, and they are. Excuse me.

And they're, you know, looking for something, someone. Because I just know that feeling. It's. It's so. It's so overwhelming, but also at the same time, so exciting. Right?

Yes.

And I think oftentimes, too, companies, if they let you go to conference, it's usually just you and you're going by yourself, so you don't know anyone.

And I love going to conference to just hear the stories of what the other service coordinators are doing and how they are supporting their residents and what kind of programs they're bringing to their property. It's the funnest time of the year.

Yeah. Yeah, definitely. So you stayed with your first company for quite a while and then you made a transition recently?

Well, I stayed with my company on site for 15 years.

Okay. Yeah.

And then I was granted the opportunity. So that I was granted the opportunity to work remotely. So I was still at the same company, but worked from home.

And I serviced properties in Colorado, Kentucky, Nebraska and Wisconsin.

Wow.

And yes, she.

The.

The Terry Parker had moved up in the ranks for the Good Samaritan Society and knew that we needed a broader reach for service coordination. And so she invited me and allowed me to service these really rural properties that we had. And I mean, so some of these.

Some of these properties were 24 units. Like Valentine, Nebraska, I think it was 24 units.

And so I would drive up to Nebraska and get a hotel for a week and go on site every day and do my assessments and give them my phone number and email address and get to know them and meet them and build trust with them and. And service them. And it was. It was a lot of fun. It was a lot of fun. So that's.

That's incredible. So then the rest of the amazing.

When you weren't there for that week, so you assess them, you knew kind of what their needs were, then you'd go back to your home and continue to support them from afar. Is that how that worked?

Yeah, they would. They would call me. We use an A L E X A device. And so I could call out with that. They could call in.

Yeah, well, I'm a little, you know, at home doing the podcast, so I can't say it because I have one in my house right now. So.

Yeah, because they would use that to call you. They would use the.

I would use. I would use mine to call because I.

It.

You know, instead of being on a cell phone back then before, like, I Even had the thought of earbuds. I could talk to them wirelessly. So I would use my Alexa.

Cool. Yes.

But they also called in. They could call in through it, too. But it was. I mean, you can do so much remotely.

And I think that our future has remote service coordination in it so that we can touch and reach all the residents that.

That we need to. How many people did you serve them over the course of all of those properties? What was the total number of people you were supporting? Do you know?

I'm going to guess it was right around 100. That's my best guess, because that was. Yeah, that's my best guess. My largest Property was Greeley, Colorado, and I think that property was 64.

So when I was on site, it was 172 residents. Then I transitioned to remote service coordination. And I want to. Yeah, I. I don't have that exact number, but it was. Yeah, it was.

It was a smaller number. And then I, you know, I would come home and service them from home.

Yeah.

Remotely with the computer. And it's like, today it's neat to meet service coordinators who are working remotely because we have so much.

The technology is so much better and you can do so much more. Like, I could have done so much more because we have different translation services now. And there's like. There's just so much.

There's so much more you can do. And it's. It's great because that is. We will always have service coordinators on site because that's needed.

But we will increase the number of remote service coordination we have because our reach will get so many more. And we need that because the. As, you know, the.

Our older population is increasing by huge numbers, and service coordinators are going to be needed, and we're going to be needed in a remote way. Yeah, right.

Yeah. I think, you know, remote service coordination has always been this. Obviously, Covid threw it all, you know, at us quickly. That.

And I think that there's real opportunity. I would agree with you. And I will always stand by, you know, in person, in the building.

Service coordination would always be the ultimate ideal, you know, model. But there is.

That's a great plan.

A. Yes, there is opportunity outside of that. And then how do you create, you know, an environment where there's standard operating procedures.

Procedures, you know, like what we have as service coordinators, where we assess folks, we do all these things and making sure that those things are happening even from afar. Right. And so I love the model that you guys did where you would go there For a whole week and assess everybody, build, you know, even though.

Quickly build a relationship and know who these things are versus all of it. They get to see things. Right, right. They build trust with you. Because that's such an important part of all of this. If.

If you're not seeing them at least, you know, a few times, then you're just another person on the end of the phone. Right. Where they get calls all the time from case manager for their managed care program or their doctors. You know, they. They get lots of calls. Yeah.

That's really. It's interesting. So how long did you stay doing that?

Well, I did that for almost three years. Unfortunately, the Good Samaritan Society got sold, and the first piece to go was, of course.

Yeah.

So while they were gracious enough to offer me another position, doing, I think it was policies and procedures, I declined that role.

Yeah. That's not where your heart's at.

No, no, no. I declined that role and did some other. Did some other things until a friend of mine, service coordinator in Olathe, retired.

She knew that I loved service coordination. She's like, hey, I'm retiring. You should apply for my job. I'm like, oh, thank you, Jesus. I applied for it, got it, and that's where I am now.

That's fantastic.

Yes. God works in mysterious ways.

Yeah.

Very thankful.

Quite the journey. And you're quite. You know, when we think about people who are called to service coordination, I think you might be the epitome of that. Right.

Where early on you knew. Right.

Like, you knew that this, without even knowing what it was called, you and your boss at the time, and knowing that, you know, you had a gift of those folks coming in, seeing you sitting there, and then they just felt like they could talk to you and rely on you and count on you. And it morphed into this. This fantastic calling that you're. Yeah. And the fact that. Yeah, go for it.

I was gonna say, ironically, when I.

When I got the other job, I worked for a hospital doing basically kind of some case management stuff, and it was fine and good and everything, but when my friend called and said, hey, I'm retiring.

Yeah.

You're like, get me back there. Yes. Well, I remember this is. I. I don't know what came over me. It was kind of mildly conceited. But in the.

In the interview, I remember telling them, I'm like, I love doing service coordination, and I love serving residents, and if you guys don't hire me, I will find another job.

Yeah.

Service coordinator during service coordination. Because that's what. That's what I was created to do.

Yeah.

I may not be the best at it, but I have. I have the biggest heart at it. You know, I love giving residents the sense of peace and availability and care.

Right. Just somebody cares. I think that that's the hardest.

I have a listening ear, you know, listening here. You're not alone.

Yeah.

Yeah.

You're not alone. And you're not. I think there's so many times, and I, you know, even today, not as a service coordinator, but just as a human who's helping.

The amount of people that call me, and probably you, too, who have questions about Medicare that are outside of the world of service coordination. Right. They just happen to know this is the work we do. Right.

And the amount of people who feel so lost and not educated as it relates to systems around them and aging and their family members don't feel educated. And, you know, in society, it's so hard to age in America and understand those systems that we have in place. Medicare, Medicaid, if you need it.

All of those different benefits and all of that is so difficult to navigate. So having a service coordinator there, those residents are set up for success in a different way than everyone else is, I think. Yeah.

And that got me thinking.

I think part of service coordination for me that could be scary a little bit is, you know, a resident comes to you and they want to know about Medicare. What I've learned, and it doesn't make it right. It's right for me is that I don't have to know everything about Medicare.

But you better bet your ball and dollar that I am going to find someone for you that knows everything about Medicare. Like the people I bring in are community providers that I bring in for my residents.

They. I don't know.

I'm the gatekeeper of my building. I'm going to make sure they're trustworthy, they are legit, and that they are the best person for my residents.

So that's why I would tell other service coordinators is you don't have to know everything about everything that your residents are coming to you for. Get. Get the best for them. That's doing your best is getting the best services for them.

It's being that connector. I mean, some people are just built to be connectors. I love making connections.

I love it when you can connect someone to the right person, the right resource. I think a big part of our role in life and society is recognizing we don't know everything and being humble enough to say, I don't Know everything.

I know how to connect you to someone who might know more than me about this, and that's really important. Yeah, I definitely don't know everything. And I would be lost if I wasn't surrounded by people who knew so much more about things than I do. Right.

That's how you succeed in life, is that you find those resources and you utilize them to the best of your ability.

Surround yourself by smart people,

and don't be afraid to ask. Right. That's the other piece of this. It's like, I need to be able to say, I don't know, and can you help me? Because I'm not sure. Right.

A lot of times we might get in our own way by not wanting to ask for help, but as a service coordinator, we have to. That is a big part of the role, is to ask somebody.

You have to ask.

Yeah. Ross will love that. Just ask. That's for you, Ross.

So in the whole scheme of the last 20 years of your life, you've had to walk away from, you know, a day feeling extremely proud. And I'm always curious, you know, if you could.

If you could boil it all down to one day or one moment or one, you know, thing that you did to assist your residents that you really still look at and you're like, man, that was a really good thing that I did. I was so proud of myself. Is there something you can think of? Yeah.

So my property in Greeley, Colorado, was. I don't speak Spanish. Was, like, primarily a Hispanic community. So when I got that property, I was pretty terrified.

Yeah.

That, like, how am I going to serve these residents? So went out there. The property manager was fantastic and loving the residents, warm and kind. I had an interpreter that helped me.

But there was one lady, and I don't remember her name. I don't remember her name. I don't. But she had had a childhood injury where her. Her eardrums were damaged.

And there was a company I found that would offer grants for hearing aids for free. And we got her qualified for her hearing aids, and she threw an interpreter and everything.

I honestly don't remember if I was there when it happened or I got a phone call later. But she communicated to me that she was so thankful for the hearing aids because she got to hear for the first time.

First time in her adult life because her ears had been damaged at, like, age 5 or something. And that she got the gift of hearing. That was

a fun story. Think about how much you changed the rest of her life. The suffering and, you know, I mean, I've seen videos of people, little.

Little kids who get hearing aids for the first time and how their eyes just light up. And I can't imagine going your whole life and not being able to hear and then meeting someone like you. And there's.

There.

There you are. There's a hearing.

And I mean, you know what?

To any, like, provider or donor or companies out there with really deep pockets that might be listening to this someday, remember that the money you donate someday changes the lives of residents just like her, because had there not been that pocket of money, because I think they were like $4,000 back then for her two hearing aids, she would have never been able to get those because a company donated money.

Yeah. Wow. That's incredible. Yeah.

Yeah. So that's a fun one. And, you know, finding people's. Finding residents checkbooks that accidentally got.

They accidentally threw away their checkbook and it got put in the dumpster, and the dumpster hadn't been dumped yet, so crawling into a.

No, you dumpster dove.

Because she was so scared about it, you know, it wasn't like it was okay. You go through a little bit at a time. And we found the checkbook, and it made her happy.

Wow. I would imagine it made her happy. I. That's. That's above and beyond. I mean.

I mean, we probably could have called the bank and, like, had them send another one, but, you know, that then

she would have worried that somebody would have gotten a hold of that checkbook and wrote checks in her name.

There weren't that many trash bags in the dumpster, if that makes whoever's listening to feel any better.

Yeah. I still think it's pretty incredible that you did it right.

Well. Brought her peace for sure.

What about the toughest day? I know that, you know, we often think about all of these great days, but I. When I was.

When I talked to folks, I often think, what were the hardest things that you had to go through?

And I think when we think about who will be listening to this and service coordinators across the nation, I think when we think about being isolated in this profession, it's that the most isolating thing is the tough days. Right. The good days, everybody's cheering you on. Everybody's, like, happy, you know, your property manager.

Everybody around you is excited that you crawled into that dumpster and you found that checkbook. Right. But on the tough days, you know, who do you turn to? And what. What are those tough days?

What are the days that you walk out and you just feel so. Exactly. Exacerbated. Is that the right word? You know, yeah, but just frustrated when you walk out. What. What do those days look like?

Give me some examples of that.

Well, so ironically, probably the second toughest day I've had in my career happened yesterday, actually.

Oh, no.

You know, well, you have residents that you get. You get connected to, and you. They become a part of your life. And we had a resident over the weekend, a younger one, he was 70 that passed away.

Oh, no.

So he was very, very popular within the building. He was the treasurer on the resident council. He was a social worker in his former life and just crippled up man that struggled every day.

But he was positive and loving and encouraging and funny, and we lost him. So that was really, so sorry.

Really?

Yeah. Yeah, he was that. Those are the tough days when we. When we lose the residents that are. That we care for every day, so. And I know that we lose them.

You know, we lose residents all the time, but the ones that are active in the community and kind to you.

And

he often volunteer to do any advocacy videos I was shooting for Melissa or sign a petition for, you know, that we would be taking to Washington. So. Yeah, that was. It's. It's tough. Tough losing the residents. Those are the hard days for me.

Yeah, I would. Yeah, that is horrific and hard and something you guys deal with. I would venture on a weekly basis often. Right.

You know, he just.

Depending on how many residents you have. Yeah.

Yes, we. He just was so active in the community, so. Or if, you know, there's. Yeah, any. Any. The loss of the residents is hard.

How hard is it for you to navigate your own grief in addition to the residents. His neighbor's grief. Right. I mean, that's got to be difficult for you as well, you know, to stay. Stay professional.

I don't want to say it that way because it feels, you know, it just takes away from the emotion of it. But, you know, you're there to support the residents. You're also going through something.

You're going through the grief of losing someone that meant something a lot to you. Right. Is that hard to navigate? I think.

I mean, they know that I'm human, and so we're hugging, we cry, and, you know, we listen to each other and just support each other, and they. They're help as much as I'm helping them, you know, they really are. So. Yes. Yeah, we get through it together.

I like that. That's good. I'm glad that they. They recognize the human nature of you as a.

As a person, you know, outside of the professional role, I think it has to be that way with service coordination, the work that you do.

You know, we have each other.

How many residents do you have in this building? I don't think I asked you that. One.

I service 107 units here.

Oh, 107. Wow, that's a lot. Is it a high rise or scattered or.

No, there's two buildings on one campus. One is a two story, the other one's a one story.

So, yeah. Something else we don't talk a lot about is the nature of the building makeup. Right. And I was reading in the Just Ask community about packages.

That was a question that came up. People were talking about, what do you do with packages that come to the building? And I thought, what an interesting question. And not something.

And what the layout of the property looks like is not something we talk a lot about, but something you guys navigate regularly as service coordinators.

I mean, because every. Everything gets delivered. Now. You have Amazon, FedEx, UPS, Mom's Meals, Walmart. Everything gets. Everything gets delivered. So.

And then, yeah, that's part of our job too. We.

All the packages that are left in the vestibule, we go deliver. And that gives us, you know, a chance to say hi to the residents.

That's interesting.

Here's your package. You know, so because you're not, you know, it's. It just. It's silly to have them come down for it.

Just go get a few extra steps in for your walk for the day and go deliver the package and say hi to them.

Yeah. Over the course of your 20 years, there are things like that that I think have evolved that we often. I probably don't.

And I can be, you know, I can acknowledge that, like, things that I don't think about because it wasn't relevant when I was a service coordinator. Packages would be one.

The other thing that I think is happening that I keep hearing about is, you know, how Social Security is moving all electronic and, you know, getting appointments and you guys all helping the residents set up these accounts online to get their support. When they don't have emails, they might not have smartphones. That has to be a massive portion of your job now, right?

Navigating those kinds of changes within this

federal systems, just anything electronic, because some of them, like the younger residents, come in, they are more tech savvy. But then you have your other residents who are 80 and over that just want nothing to do with it.

And so you just show them how easy it can be to set up an email and show them how, you know, you just, you do it with them and write down their, excuse me, username and password and keep a copy in their file, send a copy to their kids, help them make it look easy.

Yeah, that is a huge part, though. I mean, technology's advanced, but, you know, our society hasn't caught up to those advancements yet.

I always knew there'd be this, you know, gap of individuals who didn't have the opportunity to, you know, grow with technology.

That leaves a lot of burden on you all's shoulders, especially as, you know, systems like Social Security are forcing us to move into a, you know, technological supported operation. When folks aren't ready and without. I always think about the people that don't have a quarry. What, you know, what are they doing?

How are they navigating this?

Right. I know, I worry about that. But you know what?

I think that's why we need to get the word out about service coordination and just there needs to be more of us. There needs to be a service coordinator in every property, whether on site or remotely, because we have to support our, Support our seniors.

Yeah, yeah, we have.

I know a big part of, Yeah. A big part of your history with ASK is the advocacy work. And I just want to touch on that briefly.

You know, I think you've naturally, you just always even bring it up within your conversations, and I love that. Right. You're, you're a natural advocate.

You were talking about the gentleman that just passed in your building and how he was someone you relied on to help with your advocacy efforts.

Yes, yes.

When we think about the future of service coordination and we think about, you know, where in 10 years, you know, we keep talking about, you've been doing this for 20 years. I think back to, you know, 20 years ago when I was a service coordinator. When we think out 20 years, think about what year is that even.

What do you think that, what do you think that our advocacy efforts are going to create for us? Because we have to believe that we're going to get somewhere even bigger and better. Right. That's why we advocate.

That's why we ask for more service coordination, more. All of, all of the things that we. More funding and all of Those things. Where do you see the future of service coordination going?

What do you want to ask for

when you advocate more service coordinators? For sure, more service coordinators.

And I think I see the future of service coordination being more heavy on the remote service coordination side, actually, because our reach will be bigger and we need to get to the rural communities and more people are going to need service coordination. And so that's where I see our future, because we can do so much more with technology and be available to our residents.

Like right now, even though I'm on site, I have a zoom phone I communicate with my residents on. They text me, they email me, and I can respond to a lot more residents through text and email than I can with someone waiting on a phone call. So I.

Because technology is not going away. I mean, it's not going away at all.

And I, in a soft and loving and supportive way, remind my residents that the technology is not going away and that we will get through it together and that it's okay because this is, you know, it's, it's where it's. That's what the future is.

Yeah, I 100% agree with more service coordination. I also, you know, we can't say that without saying we have to have more affordable housing.

I mean, everywhere around us there's this lack, this disturbingly large lack of affordable housing.

And you know, as people age, there's so many things, so many barriers in their ability to maintain their family homes and they need to have options that don't include, you know, just moving straight to a nursing home and then potentially surviving for the rest of their life on Medicaid or using all of their hard earned money to pay for that nursing home care.

Folks need to be able to have options as they age within our society, but there also needs to be more family housing and family support and family service coordination.

Because the way I've heard of individuals who live in affordable housing as young, younger families, but then they're the same ones who end up in affordable housing as older adults too. Right?

And so how do we continue to support families moving up and out of housing and then, you know, in the end of their life, how do we ensure that they have those affordable housing opportunities to live, but with support, you know, regardless of what that looks like, if it is, you know, remote or if it's in person or whatever, you know, the reality is, is that everyone des the opportunity to work with a Corey. Right? Everybody should have the support of someone like you as they navigate those, those resources as they age. And I think it's just.

We definitely need more housing, and I think that service coordinators need to be very mindful of educating their res about voting for affordable housing locally. So it carries over federally because we need more than what we already have now. So we're going to need a lot more in the future.

So educating our residents for service coordinators. Be looking out for Melissa's information that she sends out on advocacy. Because I had it not be.

Had it not been for what Melissa Harris sends out about advocacy, I would not have known because I just. I didn't know. I didn't know. So, you know, that's.

She does her job in getting us the information, and it's our job to share that with the residents because they want to know about it. They want to know about it.

And, you know, when we come back from conference, and especially when we've been to Washington, they love hearing the story, stories about, who did you talk to? Who did you show our picture to? Like, who did, you know, our signed petitions and stuff.

So being louder and letting Congress know that we need more affordable housing. We have to keep them housed and healthy and keep them serviced.

Yeah, yeah. You can't have one without the other, you know. You really can't. Yes. I mean, you can. I mean, you can, but it's not going to be as successful.

Not at all.

It's.

It's.

It's a problem that I hope we can eliminate someday.

Yeah. And it's going to take advocacy. Right. It's going to take.

I love, I love that thinking about how you come back from, like, you know, the advocacy day that we do, and the residents want to know what, you know, I think we often, yeah, we forget that someone, you know, we're all going to age.

We're all, you know, imagine, you know, someday down the road, we're living in affordable housing, and a service coordinator comes back from conference. I'm going to want to know, who did you talk to? What did you do? You know, how can I help?

Those are the things that, you know, empowering our residents to get involved in that, because this is their story. We're just the voices for them when they can't be physically in the place to have those conversations. You know, how do we.

How do we empower them and keep them engaged in society and in their future? Because they get to have a say in it, and they should have a say in it.

How do we make their lives better?

You know? Yeah. I mean, how do we. Yeah, that's the big part of your job every day.

I think that's when you walk in every day, you say, how do I make the lives of these folks better? Better?

How do I. How do I make them feel loved and heard and valued and empowered?

All the things that we want. Every single person in society wants that. And you're doing that for them every single day.

I try.

I mean, as long as that's your goal, then that is all that matters.

Yes. Try wake up every day going to work and love on them and try to be your best for them.

Well, I feel. I think that they're pretty lucky to have you, so. Thank you. Thank you. Yeah. Well, thanks for joining me today. I think we'll wrap them.

I think it was so great talking to you. I really enjoyed this conversation.

A lot of fun. A lot of fun. Yeah. I'm looking forward to all the. The Future podcasts and hearing from all the service coordinators out in the big wide world.

Tell your friends to let me know if they want to join, because it's not scary. That's what you need to do is, hey, spread the word. Hey. I sent out a blast. She wasn't scary. It was really fun.

It was so much fun. So much fun.

Yes.

Go. Service coordination. Go. Affordable housing.