Andy is joined by Simon Hathaway, Group Managing Director of EMEA at Outform. Simon has decades of experience in retail, with a deep understanding of the digitization of the industry and a proven track record in building businesses, transforming capability, and growing reputation.
Their conversation explores the increasingly digitized retail space, differing views on mobile devices in-store, the relationship between retail technology and CX, and much more.
Topics & Questions
00:00 Episode Introduction
01:02 Guest Introduction
02:02 The current landscape of the physical retail space
03:06 What current retail innovations are scalable?
05:34 The impact of mobile devices in-store
08:37 Retail innovation in Europe vs United States
13:09 How innovation can impact discovery in-store
15:25 How is investment in retail technology perceived?
20:08 Retail technology and Retail Media Networks
21:37 What technology innovation is most promising in physical retail?
24:29 How will the creative ecosystem shape the future of retail technology?
27:41 The relationship between retail digitization and CX
31:10 How does Outform help their clients?
32:30 Questions from Walton College of Business Students
39:24 A new era of shopper insights
Simon Hathaway: https://www.linkedin.com/in/simon-hathaway-7229394/
Digital Mannequin Demo: https://vimeo.com/outform/digitalmannequin
Andy Murray: https://www.linkedin.com/in/andrewlmurray/
bigQUEST LinkTree: https://linktr.ee/thebigquest