Artwork for podcast It's a Customer's World with Andy Murray
Leading Innovation in Retail Technology with Simon Hathaway
Episode 3921st March 2023 • It's a Customer's World with Andy Murray • Sam M. Walton College of Business
00:00:00 00:42:09

Share Episode

Shownotes

Andy is joined by Simon Hathaway, Group Managing Director of EMEA at Outform. Simon has decades of experience in retail, with a deep understanding of the digitization of the industry and a proven track record in building businesses, transforming capability, and growing reputation.

Their conversation explores the increasingly digitized retail space, differing views on mobile devices in-store, the relationship between retail technology and CX, and much more.

Topics & Questions 

00:00 Episode Introduction

01:02 Guest Introduction

02:02 The current landscape of the physical retail space

03:06 What current retail innovations are scalable?

05:34 The impact of mobile devices in-store

08:37 Retail innovation in Europe vs United States

13:09 How innovation can impact discovery in-store

15:25 How is investment in retail technology perceived?

20:08 Retail technology and Retail Media Networks

21:37 What technology innovation is most promising in physical retail?

24:29 How will the creative ecosystem shape the future of retail technology?

27:41 The relationship between retail digitization and CX

31:10 How does Outform help their clients?

32:30 Questions from Walton College of Business Students

39:24 A new era of shopper insights


Show Links

Simon Hathaway: https://www.linkedin.com/in/simon-hathaway-7229394/

Outform: https://www.outform.com/

Digital Mannequin Demo: https://vimeo.com/outform/digitalmannequin 

Andy Murray: https://www.linkedin.com/in/andrewlmurray/

bigQUEST LinkTree: https://linktr.ee/thebigquest



Links

More Episodes
39. Leading Innovation in Retail Technology with Simon Hathaway
00:42:09
38. Customer Experience Strategy with Chris Wallace
00:47:07
37. Simon Francis on Helping Marketers Through Transformation
00:48:50
36. Ted Wright on Word of Mouth Marketing
00:45:12
35. Strategic Challenges in an Evolving Retail Space with Kelly Downey
00:49:23
34. The Future of Media with John Sheehy
00:41:29
33. The Importance of Industry Standards with Jeff Bustos
00:36:11
32. Laura Phillips on Sustainability and Retail
00:34:38
31. Eric Howerton on Optimizing the Digital Shelf
00:38:53
Exploring an Evolving Retail Landscape with Bryan Gildenberg
00:54:54
29. Exploring Data & Insights in an Evolving Retail Space with Michael Ellgass
00:35:09
28. The Basics of Retail Media Networks with Chris Perry
01:03:15
27. The Future of Retail Media Networks with Simon Miles
00:35:23
26. Exploring Retail Media Networks with the Walton College of Business Research Team
00:42:57
bonus What’s the best advice you have for University seniors? A compilation of top answers from ten industry Leaders we’ve interviewed over the last two years, all in this special edition podcast.
00:22:14
24. Chris Gray on the Intersection of Marketing and Psychology
00:30:04
23. Chad Fox on Marketing in an Evolving Retail Space
00:55:17
22. Sarah Goforth on Entrepreneurship and Innovation
00:51:40
21. Rodney Thomas and Stephanie Thomas on Topical Supply Chain Issues
00:51:22
20. Paco Underhill on How We Eat
00:40:18
19. Molly Rapert on Teaching Tomorrow’s Leaders
00:50:21
17. Kevin Ervin Kelley on Progressive Retail Design
00:29:53
18. Kevin Ervin Kelley on the Customer Centric Innovation in Stores
00:36:52
16. Simon Miles & James Beck from The Coca-Cola Company on Collaboration Between Brands & Retail
00:51:12
15. Paco Underhill Answers Marketing Student Questions
00:27:40
14. Advice for Students from Marketing Luminary Kevin Roberts
00:37:17
13. Sam M. Walton College of Business Students on Taking Business Beyond the Transaction
00:35:58
12. Sarah Friar on Keeping Empathy as a Core Value
00:47:35
11. Steve Dennis on the Shifting Retail Space
01:04:08
10. Brenda Malloy on Assembling Customer-Centric Leadership Teams
00:43:17
9. Dr. Nick Fine on the Dichotomy Between IT and Digital Marketing
00:48:24
8. Rishad Tobaccowala on the Human Behind the Consumer
00:31:54
7. Sherilyn Shackell on Chief Marketing Officers Embracing their Influence
00:52:20
6. Paco Underhill on the Importance of Observing and Understanding the Customer Experience
00:48:52
5. Larry Thomas on Customer Centrism Starting with the Human
00:41:26
4. Wendy Liebmann on Following the Shopper to the Future
00:45:38
3. Jeff Swearingen on Customer Experience Driving Growth
00:48:54
2. Jim Stengel on Purpose Driven Leadership in Client-Focused Business
00:43:30
1. Dean Matt Waller on the Importance of Customer Centricity in Business Schools
00:29:54
Introducing It's a Customer's World Podcast with Andy Murray
00:00:51