Artwork for podcast Create the Future
How Leaders Make Better Decisions When the Future Is Uncertain | Tom Doorley Podcast
Episode 3521st August 2026 • Create the Future • Rick Williams
00:00:00 00:38:10

Share Episode

Shownotes

In this episode of Create the Future with Rick Williams Podcast, Tom Doorley shares powerful lessons from decades of leadership, strategy, entrepreneurship, consulting and corporate governance—including difficult decisions he made in his own career and the strategic decisions he helped major companies navigate.

Tom Doorley is the Founder of Sage Partners, a strategy and governance advisory firm, and an experienced entrepreneur, advisor to senior leadership teams, board member and operating manager. He previously co-founded Braxton Associates, which ultimately became part of Deloitte Consulting. His career has focused on helping leaders identify the “Big Things” facing their organizations and turn strategy into action and value.

This conversation is about something every CEO, founder, business owner and senior executive faces: making important decisions when you don't have all the answers.

Tom explains why leaders need to slow down, challenge their assumptions, seek advice from people with different perspectives, understand what is really driving their business, and recognize when what worked yesterday will not work tomorrow.

He also shares a fascinating story from his work with Howard Schultz and Starbucks, when the company was considering expansion into Japan. The question appeared to be whether the Japanese partner and locations were right. But Tom discovered that the more important question was whether Starbucks had a business model and value proposition that could successfully travel beyond its existing market.

The lesson: before making a big strategic move, make sure the thing that made you successful can actually scale.

In this episode, you'll learn:

• How leaders can make better decisions when the future is uncertain

• Why slowing down can lead to better strategic decisions

• How to challenge your own assumptions before making a major decision

• Why leaders should seek advice from trusted people inside and outside the organization

• How to protect yourself against the downside when making a major career or business move

• The strategic lesson Tom learned from advising Starbucks and Howard Schultz

• How to determine whether a business model or value proposition can scale

• Why leaders need to distinguish between a real opportunity and a “shiny object”

• Why growing companies sometimes need to “jump the chasm” to reach their next stage of growth

• How resource allocation decisions can determine the future of a business

• How experienced advisors can help leaders navigate complex strategic decisions

• How leaders can use their teams, advisors, values and risk preferences to find the best path forward

• Why the future is something leaders can actively create through the decisions they make today

A powerful leadership lesson

One of the central ideas in this conversation is that a leader's job is not to have every answer.

A leader's responsibility is to bring the right people together, listen carefully, challenge assumptions, understand the organization's goals and risk preferences, and work with others to discover the best path forward.

As Rick Williams puts it, leaders create the future through the decisions they make today.

That is the heart of Create the Future Podcast with Rick Williams.

About Tom Doorley

Tom Doorley is the Founder and Chairman of Sage Partners and has extensive experience as an entrepreneur, strategy advisor, senior leadership advisor, board member and operating manager. He co-founded Braxton Associates, which grew into a global consulting business before becoming part of Deloitte Consulting. Tom has also served in senior board and governance roles and authored Value-Creating Growth.

Tom's work focuses on strategy, governance, growth and helping leaders turn important ideas into action and measurable impact.

Learn more about Tom Doorley and Sage Partners through the links below.

https://www.sagepartners.net/thomas-doorley

https://www.linkedin.com/in/tomdoorley/

About Create the Future with Rick Williams Podcast

Create the Future with Rick Williams Podcast is a leadership podcast for CEOs, founders, business owners, senior executives and aspiring leaders.

Rick Williams speaks with leaders about the difficult decisions, challenges, failures, turning points and experiences that shaped how they lead.

The goal is simple: learn from the decisions other leaders have made so you can make better decisions yourself.

If you're responsible for leading a company, growing an organization, managing people or making decisions that will shape the future, subscribe to Create the Future with Rick Williams Podcast.

Remember: You create the future by the decisions you make today.

Links

Chapters

Video

More from YouTube

More Episodes
35. How Leaders Make Better Decisions When the Future Is Uncertain | Tom Doorley Podcast
00:38:10
34. From Burnout to Purpose: How Mary Grothe Made the Decisions That Changed Her Life
00:37:14
33. How Leaders Make Tough Decisions When the Risk Is Real | Larry Gulko
00:40:15
32. The Courage to Choose More When Life Is Already Full | Lisa Woodruff Podcast
00:36:04
31. Validate First, Build Second: The Startup Lesson Behind an Electric Bus Company ft. John Walsh
00:37:48
30. What Leading IBM in China Taught Frances West About Inclusive Leadership | Create the Future Podcast
00:40:39
29. How to Turn Your Paycheck Into a Business That Buys Back Your Time | George Dubec Podcast
00:31:04
28. The Decision-Making System That Can Change Your Career | Kim Sawyer on Create the Future Podcast
00:33:37
27. The Courage to Lead: Transforming Health Equity & Creating Lasting Impact | Eugene Manley Jr.
00:33:23
26. Can Science Bring Enemies Together? | Zafra Lerman Using Science to Build Peace Across Borders
00:48:28
25. 25 - The Marketing Strategy That Turned Paige Arnof-Fenn Into an Industry Icon | Create the Future Podcast
00:41:37
24 - Creating Tomorrow’s Success: Leadership, Strategy, and the Power of Collaboration with Tom Doorley
00:40:32
23 - Validate First, Build Second: How John Walsh Scaled an EV Bus Company by Reducing Startup Risk
00:37:40
22 - Leading with Grace: How One HR Executive Transformed Adversity into Opportunity with Bobby Humes
00:41:21
21 - Advocating for Equity and Inclusion: A Story of Courage, Conviction, and Creating the Future with Eugene Manley
00:36:28
20 - When Life Demands Change: How One Woman Reclaimed Her Identity and Created a New Future with Rhonda Petit
00:45:21
19 - The Growth Formula: Empowering Teams to Scale a Family Business with Adam Povlitz
00:59:57
18 - Where Science Meets Politics: Leadership for Peacebuilding with Dr. Zafra Lerman
00:51:13
17 - Building Bridges: How to Integrate Real Human Connection into Your Marketing Strategy with Desiree Martinez
00:41:46
16 - Cultivating Authentic Leadership: Embracing Vulnerability and Self-Awareness with Rick Williams
00:51:20
15 - Accountability on Ice: How a Hockey Coach’s Tough Decision Transformed His Team with Paul Thornton
00:42:04
14 - Leading with Confidence: Turning Chaos into Clarity Through Data-Driven Decisions with Nick Jain
00:41:20
13 - From Panic to Purpose: Turning Career Setbacks into Success with Kim Sawyer
00:38:08
12 - The Ripple Effect: Making Decisions That Shape Generations with Terence Chatmon
00:43:20
11 - From Ignorance to Innovation: The Journey of an Electric Bus Pioneer with John Walsh
00:39:48
10 - Making the Leap: How to Transition from a Steady Job to Entrepreneurship with George Dubec
00:32:43
9 - The Courage to Adapt: Lessons from a Tech Executive’s Cross-Cultural Experience with Frances West
00:40:19
8 - Integrity in Leadership: Turning Downsizing into a Trust-Building Opportunity with Jim Carlough
00:48:10
7 - Building Brand Affection: How to Create Emotional Connections with Your Customers with Larry Gulko
00:40:20
6 - Mission to Momentum: A Leader’s Path from the Marines to Business Success with Bob Howard
00:35:01
5 - Making the Hard Call: Leadership Lessons on Letting Go for Growth with Paige Arnof-Fenn
00:39:42
4 - Courageous Leadership: How to Embrace Risk and Learn from Failure with Peggy Sullivan
00:30:10
3 - Trusting Yourself: The Key to Making Tough Decisions in Uncertain Times with Aasha LaCount
00:32:02
2 - Finding Your Soul-Driven Purpose: A Story of Personal and Professional Transformation with Dr. Sage Breslin
00:34:31
1 - Leadership Decisions: The Good, the Bad, and the Lessons Learned with Rick Williams
00:16:05