Artwork for podcast The Standards Show
BSI Kitemark for Service Excellence
Episode 17013th November 2024 • The Standards Show • Matthew Chiles & Cindy Parokkil
00:00:00 00:27:44

Share Episode

Shownotes

In this episode, Matthew explores the BSI Kitemark for Service Excellence.

He speaks to BSI’s Julie Walker and Chris Parry about the purpose behind its development, its intended audience, and the benefits it offers to both organizations and consumers.

And being The Standards Show, Julie and Chris also share their standards journeys.

Find out more about the issues raised in this episode

BSI Kitemark for Service Excellence

Get involved with standards

Get in touch with The Standards Show

education@bsigroup.com

send a voice message

Find and follow on social media

X @StandardsShow

Instagram @thestandardsshow

LinkedIn | The Standards Show

Chapters

Video

More from YouTube

More Episodes
170. BSI Kitemark for Service Excellence
00:27:44
169. LatinoAmerica | Normas y protección al consumidor en Argentina
00:42:37
168. Standards Desk of News | October 2024
00:07:26
167. Purpose-driven organizations
00:23:19
166. Standards in 10 Minutes | A guide to the IEC
00:10:09
165. Standards Desk of News | September 2024
00:06:50
164. Standards in 10 Minutes | IEC 60079 series
00:09:19
163. Why I am a standards-maker | Tom Ruddell
00:15:33
162. LatinoAmerica | Desarrollo de normas en Ecuador
00:29:03
161. Standards Desk of News | August 2024
00:07:00
160. Standards Partnership Programme
00:38:48
159. Standards Desk of News | July 2024
00:06:59
158. Nature Investment Standards Programme
00:24:48
157. A new standard on net zero
00:43:39
156. Standards Desk of News | June 2024
00:07:20
155. LatinoAmerica | Una travesía de normalización en SudAmerica
00:33:15
154. Standards in 10 Minutes | BS 9347
00:09:56
153. Why I am a standards-maker | Dr Maria Tomlinson
00:19:22
152. Standards Desk of News | May 2024
00:06:48
151. PAS 5222 | Child safeguarding for out-of-school settings
00:33:39
150. The 150th episode!
00:23:27
149. Commonwealth Standards Network update
00:26:37
148. Standards Desk of News | April 2024
00:07:32
147. LatinoAmerica | ISO 50001 melhorando o uso de energía
00:29:10
146. Why I am a standards-maker | Victoria Hurth
00:23:34
145. European standards update
00:30:48
144. Standards Desk of News | March 2024
00:08:57
143. Business Growth Toolkit Series | Scaling up
00:20:11
142. FROM THE ARCHIVE | Standards and potholes
00:35:48
141. Business Growth Toolkit Series | Managing collaboration
00:23:43
140. LatinoAmerica | Saneamiento y normas en Bolivia
00:19:14
139. Innovation management | ISO 56002 and Mott MacDonald
00:48:19
138. Standards Desk of News | February 2024
00:08:01
137. Business Growth Toolkit Series | Collaborative business relationships
00:25:36
136. Standards in 10 Minutes | BS 30416
00:09:31
135. LatinoAmerica | ISO 7101 - Mejorando la calidad de los servicios de salud
00:27:14
134. Standards Desk of News | December 2023 and January 2024
00:08:52
133. Why I am a standards-maker | Daniel Colaianni
00:12:00
132. Why I am a standards-maker | Navdeep Mehay
00:15:39
131. LatinoAmerica | Consumidores y normas en Costa Rica
00:33:04
130. ISO/IEC 42001 | AI management system
00:40:03
129. Why I am a standards-maker | Martin Cottam
00:15:44
128. Standards Desk of News | November 2023
00:07:07
127. LatinoAmerica | Elaboración de normas en Argentina
00:44:57
126. ISO 7101 | Healthcare quality management
00:48:35
125. Standards Desk of News | October 2023
00:07:16
124. Standards in 10 Minutes | BS 8646
00:09:36
123. World Standards Day 2023 and BS 30416
00:51:54
122. Farm to Fork series | Episode 6 - Food waste management
00:33:55
121. Standards Desk of News | September 2023
00:06:13
120. Sustainability Success Series | Morgan Sindall Infrastructure
00:24:38
119. BS 30416 | Menstrual and menopausal health in the workplace
00:37:01
118. Standards Desk of News | August 2023
00:05:48
117. Standards in 10 Minutes | BS 10125
00:08:49
116. Sustainability Success Series | Circular Computing
00:38:11
115. Standards Desk of News | July 2023
00:07:47
114. Standards in 10 Minutes | PAS 1948
00:09:39
113. My Favourite Standard | BS 2881 - medicine cupboards
00:39:36
112. Standards Desk of News | June 2023
00:07:20
111. Inclusive Service Kitemark Series | SSEN
00:10:09
110. Inclusive Service Kitemark Series | South East Water
00:12:55
109. Inclusive Service Kitemark Series | Northern Gas Networks
00:11:01
108. Inclusive Service Kitemark Series | PayPlan
00:13:49
107. Inclusive Service Kitemark Series | Power NI
00:09:15
106. Standards Desk of News | May 2023
00:06:06
105. Standards in 10 Minutes | PAS 320
00:09:26
104. Sizegiver
01:12:35
103. Business Growth Toolkit Series | Innovation management
00:40:06
102. Business Growth Toolkit Series | Supply chain management
00:28:33
101. Changes to ISO/IEC 27001
00:43:10
100. The 100th episode!
00:41:39
99. Standards in 10 Minutes | PAS 1899
00:09:14
98. Farm to Fork series | Episode 5 - Food consumption
00:34:33
97. Standards, steel and trade
00:32:43
96. Standards in 10 Minutes | PAS 440
00:09:09
95. My Favourite Standard
00:31:28
94. Hydrogen and standards
00:34:47
93. COPANT and standards in South America
00:39:25
92. Standards Awards
00:29:49
91. Standards in 10 Minutes | IWA 42 - Net Zero Guidelines
00:09:12
90. Formula E, sustainability and standards
01:08:33
89. Eradicating modern slavery
01:22:06
88. Farm to Fork series | Episode 4 - Food distribution
01:04:06
87. Standards in 10 Minutes | BS 99001
00:10:00
86. Letter from America
00:37:31
85. World Standards Day 2022
00:47:16
84. The future of medical device regulation and standards
00:51:22
83. Standards in 10 Minutes | ISO 50005
00:09:59
82. World Patient Safety Day
01:02:49
81. Farm to Fork series | Episode 3 - Food packaging
00:51:44
80. Standards and batteries
00:19:54
79. Standards in 10 Minutes | PAS 808
00:10:00
78. Carbon emissions, trade and standards with the WTO
00:53:23
77. Farm to Fork series | Episode 2 - Food production (part 2)
00:45:47
77. Farm to Fork series | Episode 2 - Food production (part 1)
01:08:42
76. Standards in 10 Minutes | ISO 45003
00:09:59
75. Why I've become a standards maker
00:23:52
74. Farm to Fork series | Episode 1 - Food innovation
01:07:47
73. Farm to Fork series | Trailer
00:02:00
72. Standards and space
00:51:20
71. At the launch of ISO 22458 for consumer vulnerability
00:39:40
70. Standards in 10 Minutes | ISO/IEC 27001
00:10:00
69. Gender responsive standards
00:48:10
68. Bees, honey and standards
01:00:19
67. Standards in 10 Minutes | ISO 20121
00:10:00
66. Supporting UK-China trade and innovation
01:13:38
65. Researchers and innovators in standards
00:49:24
64. Standards in 10 Minutes | ISO 9001
00:10:00
63. Digital transformation of developing countries
00:39:54
62. Standards education in Europe
00:57:21
61. Achieving net zero with standards
00:44:50
60. Certification Conversations series | Innovation management kitemark
00:29:15
59. International Women's Day
00:25:26
58. Next generation standards makers
00:43:52
57. Press conference
00:38:57
56. Immersive technologies
01:26:28
55. Digital manufacturing
00:39:55
54. Certification Conversations series | Customer service kitemark
00:18:39
53. Making sense of COP26
00:41:49
52. Consumers and Standards series | Episode 7 | CPIN @ 70
00:36:15
51. And the standards awards winners are...
00:44:46
50. The language of standards
00:49:39
49. From now on it's The Standards Show
00:03:55
48. Climate on the curriculum
00:31:42
47. Certification Conversations series | PAS 2060
00:20:04
46. Remember, remember the 5th of November
00:57:31
45. Consumers and Standards series | Episode 6 | Standards and services
00:49:51
44. From farm to fork
00:40:56
43. World Standards Day
00:33:27
42. Certification Conversations series | ISO 45003
00:32:42
41. Certification Conversations series | trailer
00:01:45
40. Consumers and Standards series | Episode 5 | Consumers in a digital world
01:21:31
39. Trading places
01:33:38
38. The future has begun
00:23:01
37. A walk on the wild(er) side
01:01:25
36. And the nominees are....
00:15:26
35. Consumers and Standards series | Episode 4 | Consumer safety
01:05:52
34. Faster, higher, stronger
00:46:32
33. Standards and Brexit
00:33:34
32. A brief history of standards
00:25:50
31. Standards and government
00:16:29
30. Consumers and Standards series | Episode 3 | Consumer vulnerability
00:47:22
29. Standards and certification
01:01:19
28. Commonwealth Standards Network
00:59:35
27. Consumers and Standards series | Episode 2 | Consumers and sustainability
00:40:04
26. ISO Research Grant
00:32:01
25. All aboard
00:31:57
24. Standards and potholes
00:35:49
23. Standards and the built environment
00:41:24
22. Press conference
00:43:55
21. Consumers and Standards series | Episode 1 | World Consumer Rights Day
00:38:34
20. Standards and healthcare
00:32:15
19. Standards in the spotlight: ISO/IEC 27001
00:56:13
18. Future of standards
01:09:01
17. In conversation with Susan Taylor Martin
00:37:55
16. How the UN uses international standards
00:48:07
15. Human capital standards
00:44:31
14. IEC Young Professionals Programme
01:32:38
13. European standards: the role of CEN and CENELEC
00:24:29
12. Standards in the spotlight: PAS 440 - Responsible innovation
01:16:22
11. Consumer voice in standards
00:48:33
10. Standards and blockchain
00:27:38
9. Standards and innovation
00:37:17
8. Supporting student research
00:46:45
7. Standards and the SDGs
00:40:14
6. Standards and stakeholder engagement
00:40:31
5. Standards and trade associations
00:32:26
4. Safe working in a global pandemic
00:30:58
3. Standards in the spotlight: ISO 45001
00:44:15
2. Why teach about standards?
00:32:57
1. Standards and careers
00:36:46