Deanna Shimota:
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Welcome to The HR Tech Spotlight Podcast.
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I'm Deanna Shimota, CEO
of GrowthMode Marketing.
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The HR technology market is crowded
and we know it can be hard to find
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the best software solutions for your
business in the sea of sameness.
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On this podcast, we shine a spotlight
on some of the best up and coming
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technology options out there.
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Check it out if you are interested
in learning about new innovative
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solutions available in the market.
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And if you are with an HR tech company
and interested in being considered
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for a guest spot, stay tuned for
details at the end of the show.
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Good day, listeners!
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The spotlight in this episode is
shining on Visier Total Rewards.
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This solution allows teams to analyze the
full scope of their Total Rewards program.
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Salaries, hourly pay, bonuses, share
grants, and more, giving companies the
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visibility needed to In order to control
workforce costs, ensure compliance
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and solve pay related challenges.
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Here to chat about Visier Total Rewards
is general manager, Sean Lutyens.
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Sean, it's so great to
catch up with you today.
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Sean Luitjens: Nice to catch up with you.
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And obviously someone who writes
English better than me wrote that.
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That's very well read.
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And someone in marketing
should be very happy.
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Deanna Shimota: I can't
take full credit for that.
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Seeing as I took some of it
off the Visier website, right?
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But thanks for joining me.
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You and I have had a few chats and you
have a really interesting role in Visier.
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Obviously Visier is a fairly good sized
company, but your team operates, you In a
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different mode than a lot of the company,
you're more entrepreneurial, right?
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Sean Luitjens: We are.
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Visier as it's grown has what our
CEO calls a flywheel strategy.
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And so they've got the core business.
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And as they test out new businesses
or incubate new businesses, or
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as we should say, put them in
GrowthMode, try to figure things out.
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Yeah.
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Which they put them off to the side
and what's called the flywheel.
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And that flywheel basically is
an experiment to see which part
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of that business works well,
do we get the messaging right?
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What's our ICP?
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And so you're not disrupting
the rest of the business as
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you go and figure things out.
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So in essence, it's like having a
startup with one backer that's pretty,
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pretty close to you and looking over
you, but so it's a little bit of
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a tweener, but , basically it's a
startup inside of a mature company.
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Deanna Shimota: Yeah, that's really cool.
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So tell us a little bit about your
background in the HR tech space.
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Sean Luitjens: Oh man it's always
a little worrisome because it
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goes back to last millennium.
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I've been around talent acquisition
expatriation, compensation, benefits
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with a number of players, almost
always some type of startup or fix
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it and leave it type of situation.
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I come from Dev.
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So I've been on the dev side
almost all around software.
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The one thing I haven't done has
been a practitioner in house.
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And I usually joke that I haven't done
that because that job looks like it sucks.
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You have to work with people and do
everything else versus slinging code
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and, helping build cool products,
but that's the way we help them.
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But Yeah been around, a lot
of stuff since last millennium.
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And then landed at Visier a year
and change ago as they wanted
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to start up this flywheel.
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Deanna Shimota: So let's talk a bit about
what Visier Total Rewards actually does.
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Sean Luitjens: Okay.
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To start with Visier if you think about
people analytics, putting all your data
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in there and looking at it analytically
across the whole spectrum of what humans
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do and how you operate your company
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That's where Visier plays they usually
have the nine box or the four box
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or whatever we call it, where the
cool kids are in the top, right?
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And the less cool kids
are in the bottom left.
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Visier is always the top company there
the reason that's important is they've
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grown to a lot of direct clients.
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And then actually where Visier
is embedded into partners, we
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have over 70, 000 clients now.
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Yeah.
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What's really cool with that.
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And the reason that's important besides
sounding good for Visier is they started
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looking at where, else can we use this
data to help businesses drive decisions?
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So if you think about having
all these analytics inside of a
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company, that's great, but then
how do I start to drive decisions?
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And so one of the areas was in the total
reward space, specifically benchmarking,
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because they sit on obviously 70,
000 Companies worth the data millions
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and millions of records of employees
and their compensation and where they
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are in the structure as well as then.
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What's the number 1 way to implement
decisions and drive people's behavior?
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And that's with pay.
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They wanted to start and do an experiment
to start a flywheel around comp
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benchmarking and compensation planning
by which you run the merit cycle.
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Yeah.
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And doing it analytically driven.
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And then the cool part would be blue
skies, rainbows, and unicorns, right?
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Being able to take and look at a
comp planning cycle and say we had
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a theory on what we wanted to do.
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So a lot of people talking like the
merit matrix I want to pay people who
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are lower performers, less money, higher
performers, more money based on where
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they are in the compensation range.
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And we have a philosophy on how
much spread we want to create there.
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Were we right?
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Yeah.
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Like most companies don't look back
and say, analytically we did it.
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They're like, Oh, thank God we were
done with the comp planning process.
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That sucks.
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It's no fun.
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And then they basically come back
around to it nine or 10 months later
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to do it again, because it's painful.
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We were looking at it at
Visier saying can we do that?
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And then can we go back
and say what worked?
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What didn't work?
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Did people who were low
performers, we gave them zero.
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What happened?
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The goal is usually you
want them to leave, right?
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Or did they just become
crappier performers?
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What happened?
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Did high performers
paid high in the range?
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Did they do what we wanted them to do?
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Or if we paid them less because they're
high in the range, did they leave?
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Because we didn't want them to do that.
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So really leveraging analytics
into something that's actionable.
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Which is a long winded answer.
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Deanna Shimota: No, that's really good,
and I think you've touched on this a bit
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already but let's dig a bit deeper into
what are the big challenges or problems
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that you see facing teams where total
rewards would be a great fit for them?
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Sean Luitjens: Yeah, so I think Kind of
the soapbox I get on is get greedy now.
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So in the past either the tools weren't
mature enough or the number one player
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in comp planning with decisions is Excel.
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And so depending on how adept you were
at pivot tables or VB script or how
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great you were with Excel that drove
your compensation planning philosophy.
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Because I had to send out spreadsheets
concatenate spreadsheets back.
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And then if I want to check things
like pay equity did I make equitable
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decisions when I gave managers discretion?
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Did they the usual old school,
did they give their old?
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The guys they played golf with on
the weekend, more money than the
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people who are actually affecting
their business and high performers.
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Can I make sure there's equity checks?
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That was all really difficult to do.
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And so I think the ability for
companies to have a more well thought
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out pay philosophy driven and tied
to the business performance, like
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what's driving the business and
use their money for merit better.
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The example I give is
accountants a lot of times.
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So if I'm making widgets.
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Instead of giving everybody in the
company a 4 percent raise because
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that's what we have, I might give
the accounting department a 2 percent
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raise because I want to give in
the widgets a process manufacturing
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or process engineers more money.
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But at the same token, if I'm a
public accounting firm, accountants
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are the lifeblood of my business.
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I want to give them more money, right?
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And someone else get less money.
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And you have the ability to
bifurcate all that spend out and be
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much smarter with your spends now.
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And that's really what
we're helping companies do.
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Anybody in the space.
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There's a lot of players in the space.
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Really trying to help companies maximize
their spend because the merit budgets.
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are tough, right?
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If every year you have to spend
4%, it's a it's an annual growth.
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It's a compounded annual
growth rate on your people.
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And so how do you maximize
that spend equitably?
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Deanna Shimota: So it's really
making companies more strategic
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about how they pay people.
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Sean Luitjens: Yeah.
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And I've joked with some of the comp
and the business owners, like in the
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past, again you could fall back and
say we have to give everyone the same,
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or we can't be too strategic and split
them out and treat people differently
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or departments differently or locations
differently because it's too hard.
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And actually now it's not too hard.
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Now you have to start thinking
strategically or have the ability to
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think strategically and say, how do
I actually look at every business?
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and tie them together.
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And then analytically the business,
the thing with people analytics
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it may be a misconception is it's
just the people data, but it's
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also the data that goes with you.
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And coming from development, I'll use
story points the way that developers
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measure a lot of how much effort they do.
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You could tie story points to it.
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You could tie to compensation.
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If you worked at a convenience store,
number of gallons of gasoline, Revenue,
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profit, number of bags of Cheetos last
quarter, if that was the special you
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wanted to push, all that data can now be
ingested in from an analytic standpoint in
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a company to say, how are we treating our
high performers and how do we drive the
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business forward and what are the metrics
that help our business move forward?
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And then, of course the flywheel
is spun up around now that we
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know all that stuff, how do we pay
accordingly and reward accordingly?
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Deanna Shimota: Yeah, I can see where
this type of information could be really
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powerful and keeping your best people
and the people that are most influential
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on the success of the business, right?
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Because so many companies,
it is just here's the flat
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4%, 3%, whatever they decide.
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Here's the dollar amount we can invest,
and it, doesn't seem like it often gets
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divvied up in the way it should, because
some people probably do deserve more,
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or they're way behind pay, but they're
one of your top performers, right?
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It's gotta be more than a,
percentage that you look at.
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Sean Luitjens: I think you create that
merit matrix, and I think managers,
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two for companies because people
forget like it's a very personal thing
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doling this out at the end of the day.
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So it's always nice on paper to say
we're going to pay high performers
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high in the range, less than high
performers, low in the range.
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And we're going to pay low
performers wherever they are
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in the range, less money.
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That's all great on paper.
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Yeah, that's fine.
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But when you go to a high performer and
you're like, Hey, Deanna, you're amazing.
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And I know we pay you great, but
because we pay you great, doesn't
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matter that you're amazing.
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You're getting less money.
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And with pay transparency, you're going
to have to be able to explain that.
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And I think managers will like that
because right now there's a black
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box that says You're going to be like
thanks, but that was less than last year.
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What the hell is that about?
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And now you can say actually based
on where you are in the range,
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the position, your score, the way
that your short term incentives
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are built out, here's your number.
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It's mathematic because at the other
end of the spectrum, you have this weird
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stuff where if someone's not a one,
they're a two and you're like, Deanna.
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Hey.
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Marginal year.
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Like here's enough money to cover part
of the Netflix increase next year.
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That's a really hard discussion.
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And then the human and human
resources is people forget you
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got to then go back to work.
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After I had that discussion with
you, I have to work with you again.
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So it's not like I get to drop that
bomb and then see in 364 days, like I
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got to start working with you the next
couple of days so I think having that
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explanation and validity behind how you
do it and making sure, I think people
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want to know they're paid equitably.
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So the other piece would be, hey, men and
women, because gender is the big one right
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now, is men and women work paid equitably.
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We have a system that checks to make
sure that people were doled out based on
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performance and it's equal pay for equal
work, irregardless of all the reasons that
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people have been paid unfairly before.
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Deanna Shimota: Oh my gosh, it's so
fascinating, just this whole topic, right?
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How would you say Total Rewards is
different from the other solutions
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that are out there in the market?
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Sean Luitjens: we're addressing
it from the analytics side.
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The foundation of our
tool is all analytics.
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We're trying to basically give
the administrators of the tool
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all the analytics to basically
split that out inside of a
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company and say, I want to give.
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More money to accounting, less money to
accounting, more money to this region,
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create a very intricate merit matrix
if you wanted to, to the deciles, you
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can go crazy on a merit matrix and
then somehow be able to translate that
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compensation nerd dumb into letting
managers who have to do this once a
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year, maybe twice a year who aren't
from compensation, be able to say, now
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I need to give this out to my team.
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This is the suggested allocation.
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Here's some things I want
to make it different.
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The example I use there is I don't think
there should be a lot of discretion
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personally with managers, but some, so if
you and I both are very good employees,
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I'm going to give myself credit here.
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I'm, sure you're great.
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I'm great Deanna.
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And you and I are the same and we're
similar, but the manager decides that,
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Hey, Deanna is much more of a team player.
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Sean is a pain to work with.
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And so I want to shift some money around,
give them a little bit of discretion.
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But one of the quotes I really liked
from someone was unbridled management
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discretion is the enemy of pay equity.
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And so you've got to balance
discretion with that, but you want
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to make that easy for the term.
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And so we've come at it from
the UX standpoint for managers.
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Yeah.
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And employees first and say the manager
experience of being able to give the
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money out, understand where it's at and
the manager of managers experience, being
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able to look at my teams that's first and
foremost, and it's analytically driven.
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That's about as much
sales as I'll probably do.
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Deanna Shimota: I know Total Rewards
within Visiers is relatively new in the
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grand scheme of the company as a whole.
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What type of impact have you
seen organizations have as you're
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implementing this and working with them?
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Sean Luitjens: A couple of things.
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So Visiers had Total
Rewards for a long time.
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They've had a suite in there, so you
could do budgeted comp versus actual comp.
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You could do some things.
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The Total Rewards business is an
expansion of that to push that into
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the merit or comp planning cycle.
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The annual pay increase
cycle or semi annual.
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So the impact we've seen is a company's
being able to make that a little
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smoother, be able to , have a pay
philosophy where they want to be.
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And I guess getting away from Visier,
I would say what it's allowing and
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forcing back to the prior point is
companies being able to say, where
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do I want to be and then do I have
the data, put that data in, and then
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I can use the tooling to get there.
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I usually quote because
obviously I'm a little bit of
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a hippie, so really well read.
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I'm going to quote Cheshire
Cat from Alice in Wonderland.
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If you don't know where you're
going, all roads will lead you there.
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And so again, what's really cool
is seeing companies that had a
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fairly simplistic compensation
planning philosophy be able to create
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something really intricate to really
drive and tie it to the business
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with all the business analytics,
and then be able to have managers.
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Use the tool in a much faster
method and communicate with what's
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given to them inside the tools
and pay letters that reflect what
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would happen in the discussion.
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And so creating a holistic process that's
analytic driven, it's cool to see not
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to nerd out from a comp standpoint and
actually allowing some of the compensation
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and companies that are dealing with
compensation, live out their dreams.
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We'll call it Hey, I've always wanted
to be able to have a more complex
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thing that aligns to the business, but
it was too freaking hard with Excel.
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And now we can do that.
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Deanna Shimota: So what type of
companies would you say are the
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perfect fit for this solution?
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Sean Luitjens: We, struggle a
little bit with the company size,
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but I'd say 500 employees or more.
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And it's based on complexity.
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If you have to send out a bunch of
spreadsheets, there's issues with security
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and there's issues with some other things.
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But to be fair Microsoft Excel is
still the Leading compensation planning
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software provider because the price
is right for Excel and Google docs.
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It's hard to beat free.
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And at some point if I've got few enough
spreadsheets, I don't have huge spans
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of control inside of a small, mid sized
company to make these analytic decisions,
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I can look at it on one big monitor
and, see if there's equity it's there.
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But if you're complex, you're distributed
and you start to get to that size
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where, I really want to create a pay
philosophy that's differentiated.
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It's equitable for equal pay in the
right bands across multiple locations or
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countries, geographies, different roles.
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I want to make sure that's done
equitably and I want to have managers
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of managers and be able to roll that
up and administrator money down.
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That's where you start
to see the complexity.
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Come from there.
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And that includes companies who want
to do base pay, short term incentives,
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long term incentives anything you
would do in your kind of annual cycle
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whatever your, rewards program entails.
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Deanna Shimota: Sure.
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So what would you say is the biggest
hesitation or obstacle that you see
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companies have as they're thinking
about a solution like total rewards?
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Sean Luitjens: I think for professionals,
it's what's your return on investment.
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And this will sound
horrible in, some ways.
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Comp professionals have been
remarkably creative in solving
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these problems by throwing their
efforts, their skills at Excel.
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If you ever want to figure out something
in Excel, call someone in compensation,
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it's amazing their Excel skills.
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And then the amount of time that they'll
put in to work around these things.
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So the time savings piece
doesn't always fly for ROI.
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And you probably know this too.
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If they're in compensation, they're
like, Hey, you chose compensation.
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Or compensation chose you, whatever case
it may be, however you got to your career.
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And so during the comp cycle you
give up three weekends of your life.
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That's just part of being in this role.
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So the ROI, that's been the
hardest thing is companies saying
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I want to get out of Excel's free.
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So you have to somehow go up to
the head of HR to the CFO and
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say, I want to buy software.
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And if it's just to make my
life easier, that's not it.
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I think it's where you
hit on a little bit earlier.
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I want to retain my people.
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I want to reward the best
people with the best.
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I want to make sure we're
equitably doing this.
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The thing with merit matrices is it
helps solve pay equity over time.
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Because if you've underpaid women
over time, they're lower in the range.
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People lower in the range of more funds,
you can do pay equity, set asides,
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you can do set asides for departments.
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You can handle all these
complexities to make sure that
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we're treating the best people.
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The best the people in the middle
and our underperformers aren't
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taking money away from other places.
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You can start to look at things
like actual versus budgeted.
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Did the good people leave?
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Was our thesis right when we
basically created a pay philosophy
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and between that and the security
issues and allowing managers to do
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this in a way that's simpler and
they can understand that's where I
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think you have to hang your head on.
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And I would say there's our solution
or anybody else's if you're looking at
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technology like this, that saves you time.
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I think you've got to tie
it to business results.
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Otherwise, it sounds awful,
but, CFO doesn't give a shit if
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you're in comp and you have to
spend three weekends doing this.
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So it's how can I really
help the business?
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And the CFO, the way you hit
them is Hey, you're giving me 4%.
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I can make that 4
percent go a lot further.
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I can make sure that we don't have
retention issues, the high performer
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stay that costs us this much money.
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To train or get people up to
speed, linking all that stuff
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together is really important.
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And that's the holistic people
analytics view of looking at
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everything, not in a silo.,
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but holistically.
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Deanna Shimota: Yeah, that makes sense.
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Because the reality is
there's ripple effects, right?
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To being more strategic about your comp
and suddenly, like the turnover rate
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for your best performing employees.
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It's lower, they're staying longer.
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They're getting promoted to bigger
positions because they're happy.
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Sean Luitjens: Yeah.
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And I tell you from an HR standpoint, get
greedy with what you're trying to measure.
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I used to get greedy a lot.
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The example I'll use is
how is talent acquisition?
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It's not even a total rewards thing.
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How are they measured?
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Talent acquisition is usually
measured on time to fill a
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number of requisitions filled.
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Is that really great for
your long term business?
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If you think about how I
want to measure a recruiter.
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over a period of time, an internal
recruiter or a recruiting partner.
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If you have a third party
firm, how long did they stay?
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How much revenue did they drive?
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What was turnover of those people?
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6, 12, 18, 36 months down the
road did they get promoted?
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That's all on the table now.
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So really start thinking
like what are the drivers?
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And in the past, it would
have been unrealistic, right?
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:
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like, how do I find that data?
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:
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How do I pull it from an HRS?
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:
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How do I analyze all that data, those
analytics and where they came from?
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No way, in Excel from four
or five different systems.
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:
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But now there are systems that you
can look at your people analytics and
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:
00:22:04
The real premise of people analytics
platforms is the ability to pull in
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data from multiple sources, normalize
it and allow you to ask crazy complex
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questions and get an answer back that
you're like, Oh my gosh, actually from
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:
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this recruiter, the average length of 10
years, so they fill less recs per year.
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:
00:22:22
So you might think, Oh, they're a
really crappy recruiter, but actually
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:
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when they fill recs, like they stay.
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:
00:22:29
Deanna Shimota: That's a really good
example to demonstrate that it's more
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:
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than just the numbers you can easily find.
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:
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Sean Luitjens: Yeah.
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:
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And again, I don't think it
was ever anyone's intention to
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:
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hide behind the numbers.
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:
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I'm sure somebody was . I'm a little bit
of a hippie finding the good in everybody.
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I think to your point, it was like,
Those were the numbers I could get.
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:
00:22:48
I was in control of talent acquisition.
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:
00:22:50
I could tell how long it
took me to fill a job.
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:
00:22:52
I could tell how many
recs I did every year.
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:
00:22:54
Then I had to go find from multiple
HRAS systems the system of record, the
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:
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payroll record, the business systems
records and pull all that data 10
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:
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years ago 15 years ago, no chance.
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:
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And now, actually, sure.
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:
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Not a problem.
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:
00:23:09
You get a platform that normalizes it all.
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:
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You can ask those questions
and be like, actually.
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:
00:23:14
This is the new metric for us to beat.
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It's not time to fill.
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:
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You might actually find out any
time that we filled a rec in
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under 20 days, they never stayed.
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:
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Like we got in a hurry
and we just couldn't fill.
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:
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So actually we need to have a, process
and it takes us this period of time,
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:
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they stay in their great employees.
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:
00:23:31
Again, you have to have the analytics
to be able to look at that though.
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:
00:23:34
Deanna Shimota: Yeah, most definitely.
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:
00:23:36
So what is the future vision
for Visier Total Rewards?
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:
00:23:42
Sean Luitjens: It's hard to do
in a graphic, but if you think
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:
00:23:44
about all these siloed processes
inside of compensation technology.
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:
00:23:49
In my little world where you've got
data and you organize the data and
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:
00:23:53
you create grades and you do pay
and then all these little processes
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:
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almost making them all integrated.
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:
00:23:59
And it's all an ongoing process.
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:
00:24:00
That's analytically driven.
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:
00:24:02
The world's changing so fast right now.
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:
00:24:05
If you think about , when I got out of
school, people say to jobs 15 years,
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:
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then it was 7 years and now it's 3
years and you can't act at the same
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:
00:24:15
speed that you had before and if you
think about even just pay cycles, like
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:
00:24:18
our pay cycles, doing one pay cycle
a year, then might be what you want.
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:
00:24:23
But if you want to do two
or four, you can do that.
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:
00:24:25
Because if you think about someone who
used to work somewhere seven years,
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:
00:24:28
they would get seven increases, right?
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:
00:24:31
Yeah, someone's only working
somewhere three years now, you only
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:
00:24:33
get three times to make it correct.
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:
00:24:35
So you've just got to
be able to go faster.
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:
00:24:37
And I think for us, the vision is Can
we allow you both the administration
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:
00:24:42
and the managers and the employees
to make analytical decisions based
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:
00:24:45
on align to the business and do that
really quickly and timely with not a
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:
00:24:50
lot of lift making the data side easy.
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:
00:24:53
So I know it's a little bit , blue skies,
rainbows, unicorns, but I think we're
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:
00:24:56
getting pretty close to that pot of gold
at the end of giving them that and again,
461
:
00:25:03
so jokingly I've said, I think now.
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:
00:25:06
Companies in HR need to figure out like,
how creative can I be with my program?
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:
00:25:10
What is really driving our business
and get greedy and look for tools
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:
00:25:15
that can actually deliver that.
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:
00:25:18
Deanna Shimota: Yeah.
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:
00:25:19
So what final thoughts do you
want to leave our audience with?
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:
00:25:23
Sean Luitjens: The thing I usually
leave people with is there's a
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:
00:25:26
lot of great technology out there
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:
00:25:30
that, you can go at.
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:
00:25:31
And there's several different
providers even in our space
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:
00:25:36
alone, there's several places.
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:
00:25:38
So really take a step back and figure
out what's driving your business.
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:
00:25:42
From the human standpoint, the
people side, what are the things
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:
00:25:45
you would like to measure?
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:
00:25:47
What are the goals you need?
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:
00:25:48
What people, things have to happen
for your business to be successful.
477
:
00:25:53
And then back into what data
do I need to figure that out?
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:
00:25:56
Because all of the tools are tool
people, analytics do you have the data?
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:
00:25:59
Where does the data have to come from?
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:
00:26:01
And then go pick your tool, which I
know pains me to say sometimes Deanna,
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:
00:26:05
because I'm on the software side.
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:
00:26:07
So when I tell you the third thing you
should do is look at software, it's
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:
00:26:10
a little bit painful, but I actually
think figure out where you want to be
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:
00:26:14
first, because there's a lot of people
telling you what you think you should be.
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:
00:26:17
But every business is unique.
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:
00:26:18
What drives that business?
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:
00:26:20
The data you need, and then go find
the tool that can deliver on the,
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:
00:26:25
things you want with the data you have.
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:
00:26:27
Deanna Shimota: That is great advice.
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:
00:26:29
So where can our listeners go to
learn more about Visier Total Rewards?
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:
00:26:33
Sean Luitjens: So you just
head to Visier, V I S I E R.
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:
00:26:36
com.
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:
00:26:38
You can tool around the solutions, you can
tool around wherever and, figure it out.
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:
00:26:43
And I'm always happy to chat.
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:
00:26:44
Obviously, I get a little
fired up about this stuff.
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:
00:26:47
I'm always happy to chat
with people where they're at.
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:
00:26:50
I think It's amazing to me how
different everybody's program is because
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:
00:26:54
everybody's different is different
and everybody's business is different.
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:
00:26:57
Their philosophy is different.
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:
00:27:00
Their analytics and their
total rewards requirements are
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:
00:27:03
different for each business.
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:
00:27:05
Deanna Shimota: Great.
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:
00:27:06
I will be sure to include the
link in the show notes so our
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:
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listeners can check it out.
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:
00:27:10
And last but not least, thanks so much for
joining me on the HR Tech Spotlight, Sean.
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:
00:27:16
Sean Luitjens: Yeah, this was great.
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:
00:27:17
Thanks for having me.
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:
00:27:24
Deanna Shimota: Thanks for listening
to this episode of the HR Tech
509
:
00:27:27
Spotlight Podcast, where we showcase
some of the best up and coming HR
510
:
00:27:31
technology options in the market.
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:
00:27:34
If you are an HR tech company leader
who would like to be considered for
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:
00:27:38
a guest spot on this program, please
contact me via growthmodemarketing.
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:
00:27:43
com or reach out to me,
Deanna Shimoda on LinkedIn.
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:
00:27:47
And if you found this show informative,
subscribe, connect with us on
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:
00:27:51
social media and leave a review.
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:
00:27:53
This is Deanna with Growth
Mode Marketing signing off.
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:
00:27:57
Thanks for listening.
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:
00:27:58
We hope you'll tune in again next time.