We are at a crossroads...EI and AI, emotional intelligence and artificial intelligence. As AI shifts into warp speed, are we leaving behind the human element so important to sustained success. This is a challenge for every leader across all industries.
Let's take a look at how we can bring these together to find new horizons of success and satisfaction.
Transcripts
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>> Steve: Welcome to the EQFIT podcast. Our
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mission is to equip people to prosper
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in every aspect of their life, whether
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you're at home or in the workplace. We
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explore practical ways of improving
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success, satisfaction,
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finding balance, and building enjoyable
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and beneficial relationships. Thank you
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for joining us.
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Happy New Year. This is the first
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episode of 2025.
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We're in a new year, and I'm excited about
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that.
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let me give you a little insight
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into where the whole podcast is
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going this year. It's going
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toward mindset,
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it's going toward leadership and
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leadership skills. It's going
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toward this combination
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of, advancements in technology and
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advancements in what we understand about our
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brain. So neuroscience, emotional
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intelligence, and that's where I really want to start.
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Today is
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the crossroads of emotional
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intelligence and artificial intelligence
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in leadership. So I'm kind of combining
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several things at once here, but I think it's an
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important focus. Focus.
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I'm very excited. I spent a
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full day with my good friend Dr.
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Chuck Coker from Life Thrive
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on Monday of last week.
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I spent the full day videoing
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a brand new course, and it's going to be
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called the Art of
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Emotionally Intelligent Leadership.
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And it covers a lot of the things that
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I want to bring into this
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focus today, which is how
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do we juggle our
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advances in technology with
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the human dynamic that is always there
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in a leadership role? And I'm
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excited about that new course. It'll come out
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sometime very soon, I'm
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hoping the first quarter of
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2025, and we'll make that available
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to anybody who's interested. And here's
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why it's so important, because
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there's some secret
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sauce in all of that. We have
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integrated some things into that course
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that nobody else has, and
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it focuses on how to become
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an emotionally intelligent leader
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while still managing all of the different
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challenges that we face as leaders
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today. Well, let's dive into this
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episode and really look at
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where are we with the crossroads of
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emotional intelligence and artificial intelligence
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when it comes to leadership
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and leadership impact?
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Well, in leadership,
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these two things seem to be at opposite
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ends, don't they? They seem to be very
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different, but the reality is
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they are converging in a very
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profound and transformational way.
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Leaders today have to navigate
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complex emotional
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landscapes while leveraging
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advanced technologies to drive their
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success and the success of their team.
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And all of that starts within
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the leader themselves. And that's where
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the emotional intelligence is so critical.
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It's very difficult to
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leverage technology when you
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can't focus, when you can't
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access your higher thinking skills.
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And that's what happens with people who
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don't have good emotional
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intelligence skills or they're under
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such pressure that they
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just are continually triggered with
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strong emotions. So that's what I want
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to dive into and talk about. This
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intersection of EI Emotional
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intelligence and AI artificial
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intelligence and how it presents a unique
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opportunity for leaders to enhance their
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effectiveness, how it can foster
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innovation and how it can create
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meaningful connections. No
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matter how good your technology is,
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at the end of every bit of technology is a
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human being. And if we can't,
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as leaders, leverage both
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the technology and
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the emotional environment to bring
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those together for success, then we're
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never going to reach our
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capacity when it comes to potential success.
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Well, let's focus in for a minute on.
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I just want to share my experience.
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When artificial intelligence first became
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available. I looked at it somewhat
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skeptically. I mean, the term
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artificial is in the word artificial
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intelligence. So you know, I thought, yeah, I don't know
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about this, but I have to be honest with you,
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I have found it to be a very
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useful tool. Here's what
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I want to say about using artificial
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intelligence as a tool. It isn't
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going to give you all of the answers and it isn't going to give
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you all of the right answers. But what it
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can do is it can take your
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input and it can
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polish it. It can bring in insights and
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information from other areas. It can give you real
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time insights. There are many things
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that artificial intelligence can do
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to enhance, and that's the key
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word, enhance our
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success individually as
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a, as a
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individual contributor, as a
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leader, as even an owner of an
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organization. There are so many
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things that we can do with artificial
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intelligence and we're seeing it everywhere
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now. But the key here is don't
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forget the human dynamic. No matter
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how good the technology is,
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it's built for us as
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people. So
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the m. Next thing I want to share with you
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is critical because
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how do we blend this? That's really what this comes down
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to. You think about a
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crossroads. A crossroads.
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You could go left, you could go right, or
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you could go straight ahead. Well, I
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want to combine
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the left direction, which
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is artificial intelligence, and the right
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direction, which is emotional intelligence. I want
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to kind of bring those together so I can keep moving
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forward with those
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things in parallel. And that's
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what we're going to introduce today. And
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it's what I will continue to talk about
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throughout 2025 and probably
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beyond. Because it is so important
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for us to stay
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up to date and enhance our
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skills. Enhance our knowledge, keep a
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growth mindset with both
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technology and with the human
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dynamic side of being a good
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leader.
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So let's first look
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at the emotional intelligence
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aspects.
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I think it's helpful if we just step back for
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a second and get a general
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idea of how are we
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defining these things. So let's start with
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emotional intelligence, which is the ability to
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recognize, understand and manage
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your own emotions while
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influencing others, understanding what they're going
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through, their perspectives. It is the
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cornerstone of effective
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leadership. Really, just
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about every soft skill
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has a foundation in emotional intelligence
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competencies. If we understand
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that, then we don't have to worry so
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much about building out the
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34 to, 40 soft skills
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that have been identified. We can focus
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on one skill set, which is
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emotional intelligence, and then we can
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develop that so that
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organically those soft skills
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improve. And that's what I'm talking about
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when it comes to leveraging
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emotional intelligence. and it is the
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foundation. Now, you may decide,
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as in construction. If you're building a house,
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you pour a foundation. Whatever you build
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on that foundation is really up to you.
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You get to decide what that looks like.
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You get to decide if you want this
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material or that material. Well, in leadership,
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it's the same thing. What, what soft skills do
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you want to create in yourself? What
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skills do you want to develop? What
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processes, what procedures,
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what kinds of communications, what types
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of interactions? How do you build
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connection? How do you build trust? There are
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so many different elements to leadership.
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So everybody's house may look a little
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different, and there's nothing wrong with that.
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But at the foundation
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is a set of skills that will either
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support that house, that leadership,
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extremely well, or,
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unfortunately, it may crumble. And we
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see that a lot when we see burnout with leaders,
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when we see people promoted into
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leadership that are not given the equipping and the
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training and the skills that they need to be
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successful in that leadership role.
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Well, now that we understand
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how important emotional intelligence is,
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we're combining some things
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here. Dr. Chuck Coker from Life
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Thrive, myself, and the founder
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of EQ Fit. We have come together
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and brought our 75 plus
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years of experience in
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leadership development to
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helping people become the very best
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leaders they can be. And a big part of
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that is understanding people.
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It's the human dynamic.
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So the keys to
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emotional intelligence competencies
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are self awareness,
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self regulation, empathy,
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intrinsic motivation, and social skills.
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Those are the five big competencies of
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emotional intelligence. Now what do they
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do? How is that important to
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us as a leader? Well,
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one of the biggest ones is build Trust and
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rapport with your team members and with other
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people. You influence your peers and even
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your supervisors. It helps you to
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navigate challenging interpersonal
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dynamics with grace
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so that you handle those things. And you look
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like you're calm and collected,
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which you should be. With the right development
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of these skills, you should be
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calm under pressure, even
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when deadlines are coming, when things look
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like they're not going to happen.
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How do you choose to operate? Do you
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fall back on skills like this that
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really help you manage that and navigate that
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well, or do you flounder?
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Unfortunately, today we see a lot of leaders that are
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floundering. I see this on Reddit
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all the time. I'm on the social
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media, channel of Reddit, and I am
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on several different, Reddit,
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there specifically, the one on leadership is the one I'm
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thinking of. And what I see there is a lot of people
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asking, hey, I just got promoted, you
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know, really good in this tech stuff that I do. And now
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I'm a leader of a team or a group or
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whatever. I don't know how to become a good leader. How
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do I lead people? This
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is very, very typical. It's just like
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the old thing where people took their
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top salesperson and promoted them to be a sales
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manager and basically ruin two
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different roles at the same time. And I don't.
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When I say ruin, there's no judgment there. It's just
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simply because you're good
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at one thing does not mean you're
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going to be good at leading that thing.
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Because leadership is all about getting things done through other
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people. And there's a lot of effort and
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energy and a different set of
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skills that goes into that. You can't
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just be an
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exceptional individual performer
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as a leader. You have to be a mentor and
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a coach. You have to get things done through other people.
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You have to build connections, build trust. You
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have to have influence. You
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have to understand the different
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dynamics at work. And that is
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where Chuck and I have come together
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and created this new
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course called the Art
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of Emotionally Intelligent
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Leadership, because it isn't taught
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anywhere and that we knew this was a huge
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gap. I'm very excited about the
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opportunity to share that with as many people
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as possible. Because what it's going to do is
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it's going to remove a lot of
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the frustrations and fears
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and anxieties and
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stressors that a lot of leaders
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have. Even seasoned leaders
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still struggle with a lot of these things. Well, if we can
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remove those by a set of
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skills that really
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facilitate an accelerated
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success model, for leadership, why not
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do that? Right. Would you not
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go out and buy the right set of tools
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to fix the thing you want to fix or
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to make it better? Of course you would. That's the way we
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do things. So the next
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thing that emotional
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intelligence can do for a leader is it
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inspires and motivates teams
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toward common goals. How do we
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set shared goals?
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How do we create a culture of shared
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values that is so critical to
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leadership? And then we can also
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adapt to rapidly changing
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environments with resilience.
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This is one of the most
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important things that emotional
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intelligence will do for a leader and for their
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team. Because we don't want to just raise
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the emotional intelligence of the leader,
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we want to raise it of the entire team.
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To do that, we will
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become more agile, more
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resilient, and that is going to give
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you a competitive advantage in the marketplace.
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So we know research
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consistently demonstrates the link
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between emotional intelligence and leadership success.
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The higher your emotional intelligence,
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the greater your chance of success as a
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leader. Leaders with high EI
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are better equipped to foster psychological
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safety, drive employee engagement
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and create cultures of innovation. Those
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are three big
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KPIs when it comes to leadership.
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Now let's switch to artificial intelligence.
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And yes, we're still on the definitions,
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but just to give you some flavor and some
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color behind why all of this is
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important. Artificial intelligence,
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with its capacity to analyze vast
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amounts of data and identify
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patterns, offers unparalleled
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tools for decision making,
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operational efficiencies and
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strategic planning. Terrific.
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Right? And by the way, when it comes
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to emotional intelligence, we know that
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artificial intelligence is data, ah, driven, but
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so is emotional intelligence. I have
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several different types of
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assessments, one that we've created
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ourselves between Chuck and myself,
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that help people see their emotional
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intelligence in a data driven
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format so they understand what are the strengths,
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where are the gaps, where do we need to work on
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to improve our skills?
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So when we think of artificial intelligence and
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what it can bring to us, AI,
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technologies like predictive analytics,
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natural language processing, machine
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learning, they are reshaping
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entire industries. How is that
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happening? Well, better data, better
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decisions, right? It's going to enhance
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decision making through real time
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insights. It's automating repetitive
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tasks, it's freeing leaders to focus on
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strategic initiatives. And it's also
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going to free leaders up to spend more
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time building connection and trust so they
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have greater influence, which is the whole emotional
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intelligence side. This is where EI
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and AI start to come together and
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they can identify workforce trends and
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optimize team performance. AI is going to
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be a wonderful tool I'm already using it.
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I'm enjoying the use of it. It's helping
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me get my experience,
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knowledge, my skills,
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available to more people, but also just
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provide better information, better insights
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for people. And it's allowing
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me to take this data driven
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approach to human dynamics. All of the
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different assessments that I do, it's helping
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me bring those together in a way that is so much more
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impactful. So
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the integration of AI into leadership
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is not without its challenges. And we know that
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you probably already experienced it.
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There's ethical considerations, there's data
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privacy, and there is potential
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for dehumanization,
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which requires leaders to balance
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technological advancement
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with human centric values.
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This is where we've got to bring
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EI and AI together
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to really have the success we want as leaders.
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Okay, let's do that. Let's actually
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start to pull EI and
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AI together so that they're
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working together instead of working
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at, at differing places as
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pulling apart. No, we don't want that. We
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want pulling together. So
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how do we do that? Well, at, the crossroads
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of EI and AI, leaders
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find a powerful synergy that
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amplifies their impact. So here's
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some key areas we can focus on. We've already
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talked about number one, which is enhanced
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decision making. AI can provide
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leaders with data driven insights, but
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it is emotional intelligence that enables leaders
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to interpret these insights with empathy
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and wisdom and bring that into their
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team. For example, predictive
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analytics may identify employee burnout
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risks, but an emotionally intelligent leader
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uses this information to engage
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employees with care and implement
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supportive measures. Number
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two, personalized leadership
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AI tools can analyze individual team
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members, work patterns, their preferences,
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feedback, which enables leaders to
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tailor their approach. When you
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combine that with empathy and
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social skills from emotional intelligence,
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leaders can create personalized development
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plans that resonate deeply
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with each individual. As
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demonstrated in my work with
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personalized assessments and coaching,
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a leader can get the same kind
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of impact if they
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leverage these tools that I get when I do
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this with my clients. Number
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three, building resilient teams.
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AI can monitor team dynamics and flag
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potential conflicts or
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inefficiencies. Leaders with strong
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EI skills can use this information
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to mediate conflicts
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constructively, fostering
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collaboration and psychological safety.
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The Life Thrive habit story
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assessment model is a valuable
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tool in this context.
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Now I want to take a minute and talk about
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that. The habit Story comes
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from a company called two Story. So Life
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Thrive and EQ fit. Where Chuck and I
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coming together and kind of merging
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our efforts and our experience, we
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are leveraging this habit story assessment
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which is Going to have AI components.
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There's going to be an AI coach
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for that. And that is the
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type of benefit you can
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get by when bringing
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that, by bringing AI
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and EI together around a
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very, very practical
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and very impactful
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approach to understanding productive and
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counterproductive habits. When you can
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do that, it really
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accelerates the understanding
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and insight that you can
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gain. And then what do you do with
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that? Well, you can literally
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create very
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customized development processes
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for individuals, including yourself as a
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leader. So this whole
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concept of using
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AI and EI together, the
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habit story assessment that we use from Two
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Story, it does exactly that
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and it is incredibly impactful.
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Honestly, it would take me
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two, no, probably three or
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four different assessments
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to get the same
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approximate information that I get
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out of the one assessment, which is called habit
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story. Measuring someone's productive and
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counterproductive habits, their response patterns and
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their emotional state. And it's
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incredibly valid and
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it's powerful. I'm using it right now with several
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different clients. Why do I spend some time talking
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about that? I, want you to see
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how we literally can bring AI and
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EI together in a very
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useful way for leaders and for
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their teams. The fourth is Driving
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innovation. Innovation thrives at the
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intersection of technology and human
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creativity. AI can identify
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trends and suggest solutions,
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while EI enables leaders to inspire
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their people, manage resistance,
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manage and navigate conflict for good
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outcomes, and cultivate a culture of
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curiosity and innovation.
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And boy, do we want that as leaders.
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And then number five, ethical
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leadership. AI brings ethical
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dilemmas that demand emotionally
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intelligent leadership. So in
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essence, you have checks and balances
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here with both of these.
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AI keeps you on track with the data and
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the information and the trends. EI
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keeps you on track morally, ethically
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and in a values driven
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basis. So leaders need to
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navigate decisions about data,
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use. Algorithmic biases
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and the human impact of automation.
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Self awareness and empathy are critical in
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ensuring ethical considerations that
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align with organizational values.
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This is a lot to take in, but I want
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to give you a primer on this because we're going to
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unpack this as we move through the
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rest of this year and who knows,
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maybe into the future for quite a while.
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So what are the practical applications for a
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leader when we talk about these things?
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Number one, leverage
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assessments. Use
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tools like the assessments that
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I provide to my clients, especially the
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emotional intelligence assessments or the leadership
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360s that are based in
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emotional intelligence. Use
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these and that habit story
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assessment to measure and develop
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emotional intelligence competencies.
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Remember, that is the
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foundation for pretty much
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every soft skill there is out there. What are soft
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skills? They're everything from
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communication to interactions to
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work ethic, to the way
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that we inspire and motivate and
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encourage and exhort. And I mean, there's
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just so many different soft skills,
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but they come out of a set of
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skills called emotional intelligence.
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Embrace continuous learning. I can't
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stress this one strongly enough.
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Stay informed about AI advancements and how they
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can complement human leadership. And I think
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that's the key word. How can they complement
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your leadership? Encourage teams to engage
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in skill development that integrates
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emotional and technological
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competencies. Foster
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collaboration. Create
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interdisciplinary teams that blend technical
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expertise with emotional intelligence.
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This diversity of thought drives innovation and
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balanced decision making. Balance is a
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key word. there's two words I put
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together a lot, boundaries
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and balance. And that's embedded
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throughout what I'm talking about today. Getting the right
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balance is determined by the
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boundaries that you set and how you
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use the tools and the skills, the
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knowledge and the experience that you have.
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The next one. Prioritize humanity.
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While AI can optimize
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processes, maintain a focus
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on the human element. Use emotional
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intelligence to build
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those connections and build that trust
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so that you're getting authentic
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relationships which will inspire
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trust. It ensures technology
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serves rather than replaces
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the human connection.
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Let me draw this kind of to a close here.
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The crossroads of emotional
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intelligence and artificial intelligence,
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these two things coming together,
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is really a new frontier in leadership.
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We've got to find a way to balance
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these and to balance them in a way
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that gives us an advantage. It isn't just
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about managing them, it
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isn't just about surviving them.
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How do we thrive under this?
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By integrating the human centric
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strengths of emotional intelligence with
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the data driven power of artificial
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intelligence, leaders can unlock
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unparalleled potential in their
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teams and frankly in
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themselves. The frameworks and
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tools offered by people
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like life thrive, Dr. Coker and myself
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at EQ Fed provide practical
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pathways for leaders to
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navigate this intersection with confidence and purpose.
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Let me take a side light here for just a minute.
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Does this sound promotional to you?
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Well, yeah, it should
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because I do want to promote what we do, but
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probably not for the reasons most people
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think. I promote it because I
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see the benefit and the
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positive transformation that happens when
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I am able to work with people and
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help them decode all of
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this stuff that seems so fuzzy and so hard
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to understand. Emotional intelligence,
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the mindset, you know, growth
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mindset versus fixed mindset,
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organizational development, team development,
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all of these things that you've got so
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much coming at you from so many different
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directions. It doesn't have to
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be that complicated. There
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is a pathway that leads to
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productivity, performance, and
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profit. And profit comes in
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a variety of ways. It isn't just about
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dollars. It's also about
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culture. It's about a place you want to go
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to work. It's about a team that you want to work
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with. It's about leaders that are worth
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following. That's what I'm talking
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about. And that's why I'm so strong
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in my passion
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for sharing the kinds of things that
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I do and that my strategic
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partner, Chuck Coker, does. As I've
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said, sometime in this new year,
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probably very soon, we will release that
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new course. And this is not a promotion for that.
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I'm just letting you know there's a resource coming.