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The Crossroads of EI and AI
Episode 16714th January 2025 • EQFIT - Equipping People to Prosper • EQFIT®
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We are at a crossroads...EI and AI, emotional intelligence and artificial intelligence. As AI shifts into warp speed, are we leaving behind the human element so important to sustained success. This is a challenge for every leader across all industries.

Let's take a look at how we can bring these together to find new horizons of success and satisfaction.

Transcripts

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>> Steve: Welcome to the EQFIT podcast. Our

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mission is to equip people to prosper

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in every aspect of their life, whether

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you're at home or in the workplace. We

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explore practical ways of improving

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success, satisfaction,

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finding balance, and building enjoyable

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and beneficial relationships. Thank you

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for joining us.

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Happy New Year. This is the first

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episode of 2025.

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We're in a new year, and I'm excited about

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that.

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let me give you a little insight

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into where the whole podcast is

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going this year. It's going

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toward mindset,

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it's going toward leadership and

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leadership skills. It's going

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toward this combination

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of, advancements in technology and

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advancements in what we understand about our

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brain. So neuroscience, emotional

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intelligence, and that's where I really want to start.

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Today is

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the crossroads of emotional

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intelligence and artificial intelligence

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in leadership. So I'm kind of combining

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several things at once here, but I think it's an

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important focus. Focus.

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I'm very excited. I spent a

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full day with my good friend Dr.

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Chuck Coker from Life Thrive

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on Monday of last week.

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I spent the full day videoing

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a brand new course, and it's going to be

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called the Art of

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Emotionally Intelligent Leadership.

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And it covers a lot of the things that

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I want to bring into this

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focus today, which is how

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do we juggle our

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advances in technology with

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the human dynamic that is always there

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in a leadership role? And I'm

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excited about that new course. It'll come out

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sometime very soon, I'm

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hoping the first quarter of

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2025, and we'll make that available

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to anybody who's interested. And here's

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why it's so important, because

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there's some secret

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sauce in all of that. We have

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integrated some things into that course

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that nobody else has, and

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it focuses on how to become

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an emotionally intelligent leader

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while still managing all of the different

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challenges that we face as leaders

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today. Well, let's dive into this

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episode and really look at

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where are we with the crossroads of

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emotional intelligence and artificial intelligence

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when it comes to leadership

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and leadership impact?

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Well, in leadership,

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these two things seem to be at opposite

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ends, don't they? They seem to be very

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different, but the reality is

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they are converging in a very

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profound and transformational way.

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Leaders today have to navigate

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complex emotional

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landscapes while leveraging

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advanced technologies to drive their

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success and the success of their team.

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And all of that starts within

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the leader themselves. And that's where

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the emotional intelligence is so critical.

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It's very difficult to

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leverage technology when you

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can't focus, when you can't

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access your higher thinking skills.

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And that's what happens with people who

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don't have good emotional

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intelligence skills or they're under

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such pressure that they

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just are continually triggered with

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strong emotions. So that's what I want

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to dive into and talk about. This

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intersection of EI Emotional

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intelligence and AI artificial

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intelligence and how it presents a unique

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opportunity for leaders to enhance their

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effectiveness, how it can foster

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innovation and how it can create

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meaningful connections. No

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matter how good your technology is,

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at the end of every bit of technology is a

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human being. And if we can't,

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as leaders, leverage both

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the technology and

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the emotional environment to bring

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those together for success, then we're

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never going to reach our

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capacity when it comes to potential success.

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Well, let's focus in for a minute on.

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I just want to share my experience.

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When artificial intelligence first became

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available. I looked at it somewhat

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skeptically. I mean, the term

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artificial is in the word artificial

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intelligence. So you know, I thought, yeah, I don't know

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about this, but I have to be honest with you,

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I have found it to be a very

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useful tool. Here's what

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I want to say about using artificial

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intelligence as a tool. It isn't

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going to give you all of the answers and it isn't going to give

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you all of the right answers. But what it

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can do is it can take your

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input and it can

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polish it. It can bring in insights and

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information from other areas. It can give you real

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time insights. There are many things

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that artificial intelligence can do

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to enhance, and that's the key

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word, enhance our

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success individually as

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a, as a

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individual contributor, as a

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leader, as even an owner of an

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organization. There are so many

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things that we can do with artificial

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intelligence and we're seeing it everywhere

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now. But the key here is don't

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forget the human dynamic. No matter

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how good the technology is,

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it's built for us as

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people. So

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the m. Next thing I want to share with you

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is critical because

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how do we blend this? That's really what this comes down

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to. You think about a

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crossroads. A crossroads.

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You could go left, you could go right, or

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you could go straight ahead. Well, I

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want to combine

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the left direction, which

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is artificial intelligence, and the right

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direction, which is emotional intelligence. I want

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to kind of bring those together so I can keep moving

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forward with those

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things in parallel. And that's

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what we're going to introduce today. And

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it's what I will continue to talk about

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throughout 2025 and probably

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beyond. Because it is so important

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for us to stay

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up to date and enhance our

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skills. Enhance our knowledge, keep a

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growth mindset with both

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technology and with the human

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dynamic side of being a good

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leader.

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So let's first look

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at the emotional intelligence

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aspects.

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I think it's helpful if we just step back for

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a second and get a general

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idea of how are we

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defining these things. So let's start with

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emotional intelligence, which is the ability to

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recognize, understand and manage

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your own emotions while

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influencing others, understanding what they're going

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through, their perspectives. It is the

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cornerstone of effective

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leadership. Really, just

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about every soft skill

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has a foundation in emotional intelligence

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competencies. If we understand

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that, then we don't have to worry so

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much about building out the

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34 to, 40 soft skills

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that have been identified. We can focus

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on one skill set, which is

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emotional intelligence, and then we can

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develop that so that

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organically those soft skills

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improve. And that's what I'm talking about

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when it comes to leveraging

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emotional intelligence. and it is the

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foundation. Now, you may decide,

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as in construction. If you're building a house,

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you pour a foundation. Whatever you build

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on that foundation is really up to you.

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You get to decide what that looks like.

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You get to decide if you want this

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material or that material. Well, in leadership,

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it's the same thing. What, what soft skills do

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you want to create in yourself? What

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skills do you want to develop? What

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processes, what procedures,

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what kinds of communications, what types

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of interactions? How do you build

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connection? How do you build trust? There are

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so many different elements to leadership.

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So everybody's house may look a little

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different, and there's nothing wrong with that.

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But at the foundation

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is a set of skills that will either

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support that house, that leadership,

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extremely well, or,

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unfortunately, it may crumble. And we

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see that a lot when we see burnout with leaders,

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when we see people promoted into

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leadership that are not given the equipping and the

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training and the skills that they need to be

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successful in that leadership role.

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Well, now that we understand

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how important emotional intelligence is,

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we're combining some things

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here. Dr. Chuck Coker from Life

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Thrive, myself, and the founder

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of EQ Fit. We have come together

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and brought our 75 plus

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years of experience in

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leadership development to

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helping people become the very best

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leaders they can be. And a big part of

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that is understanding people.

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It's the human dynamic.

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So the keys to

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emotional intelligence competencies

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are self awareness,

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self regulation, empathy,

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intrinsic motivation, and social skills.

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Those are the five big competencies of

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emotional intelligence. Now what do they

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do? How is that important to

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us as a leader? Well,

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one of the biggest ones is build Trust and

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rapport with your team members and with other

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people. You influence your peers and even

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your supervisors. It helps you to

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navigate challenging interpersonal

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dynamics with grace

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so that you handle those things. And you look

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like you're calm and collected,

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which you should be. With the right development

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of these skills, you should be

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calm under pressure, even

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when deadlines are coming, when things look

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like they're not going to happen.

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How do you choose to operate? Do you

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fall back on skills like this that

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really help you manage that and navigate that

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well, or do you flounder?

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Unfortunately, today we see a lot of leaders that are

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floundering. I see this on Reddit

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all the time. I'm on the social

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media, channel of Reddit, and I am

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on several different, Reddit,

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there specifically, the one on leadership is the one I'm

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thinking of. And what I see there is a lot of people

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asking, hey, I just got promoted, you

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know, really good in this tech stuff that I do. And now

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I'm a leader of a team or a group or

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whatever. I don't know how to become a good leader. How

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do I lead people? This

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is very, very typical. It's just like

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the old thing where people took their

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top salesperson and promoted them to be a sales

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manager and basically ruin two

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different roles at the same time. And I don't.

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When I say ruin, there's no judgment there. It's just

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simply because you're good

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at one thing does not mean you're

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going to be good at leading that thing.

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Because leadership is all about getting things done through other

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people. And there's a lot of effort and

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energy and a different set of

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skills that goes into that. You can't

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just be an

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exceptional individual performer

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as a leader. You have to be a mentor and

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a coach. You have to get things done through other people.

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You have to build connections, build trust. You

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have to have influence. You

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have to understand the different

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dynamics at work. And that is

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where Chuck and I have come together

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and created this new

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course called the Art

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of Emotionally Intelligent

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Leadership, because it isn't taught

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anywhere and that we knew this was a huge

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gap. I'm very excited about the

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opportunity to share that with as many people

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as possible. Because what it's going to do is

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it's going to remove a lot of

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the frustrations and fears

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and anxieties and

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stressors that a lot of leaders

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have. Even seasoned leaders

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still struggle with a lot of these things. Well, if we can

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remove those by a set of

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skills that really

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facilitate an accelerated

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success model, for leadership, why not

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do that? Right. Would you not

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go out and buy the right set of tools

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to fix the thing you want to fix or

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to make it better? Of course you would. That's the way we

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do things. So the next

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thing that emotional

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intelligence can do for a leader is it

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inspires and motivates teams

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toward common goals. How do we

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set shared goals?

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How do we create a culture of shared

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values that is so critical to

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leadership? And then we can also

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adapt to rapidly changing

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environments with resilience.

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This is one of the most

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important things that emotional

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intelligence will do for a leader and for their

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team. Because we don't want to just raise

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the emotional intelligence of the leader,

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we want to raise it of the entire team.

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To do that, we will

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become more agile, more

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resilient, and that is going to give

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you a competitive advantage in the marketplace.

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So we know research

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consistently demonstrates the link

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between emotional intelligence and leadership success.

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The higher your emotional intelligence,

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the greater your chance of success as a

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leader. Leaders with high EI

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are better equipped to foster psychological

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safety, drive employee engagement

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and create cultures of innovation. Those

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are three big

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KPIs when it comes to leadership.

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Now let's switch to artificial intelligence.

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And yes, we're still on the definitions,

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but just to give you some flavor and some

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color behind why all of this is

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important. Artificial intelligence,

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with its capacity to analyze vast

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amounts of data and identify

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patterns, offers unparalleled

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tools for decision making,

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operational efficiencies and

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strategic planning. Terrific.

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Right? And by the way, when it comes

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to emotional intelligence, we know that

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artificial intelligence is data, ah, driven, but

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so is emotional intelligence. I have

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several different types of

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assessments, one that we've created

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ourselves between Chuck and myself,

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that help people see their emotional

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intelligence in a data driven

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format so they understand what are the strengths,

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where are the gaps, where do we need to work on

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to improve our skills?

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So when we think of artificial intelligence and

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what it can bring to us, AI,

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technologies like predictive analytics,

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natural language processing, machine

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learning, they are reshaping

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entire industries. How is that

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happening? Well, better data, better

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decisions, right? It's going to enhance

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decision making through real time

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insights. It's automating repetitive

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tasks, it's freeing leaders to focus on

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strategic initiatives. And it's also

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going to free leaders up to spend more

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time building connection and trust so they

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have greater influence, which is the whole emotional

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intelligence side. This is where EI

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and AI start to come together and

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they can identify workforce trends and

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optimize team performance. AI is going to

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be a wonderful tool I'm already using it.

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I'm enjoying the use of it. It's helping

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me get my experience,

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knowledge, my skills,

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available to more people, but also just

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provide better information, better insights

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for people. And it's allowing

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me to take this data driven

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approach to human dynamics. All of the

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different assessments that I do, it's helping

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me bring those together in a way that is so much more

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impactful. So

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the integration of AI into leadership

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is not without its challenges. And we know that

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you probably already experienced it.

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There's ethical considerations, there's data

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privacy, and there is potential

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for dehumanization,

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which requires leaders to balance

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technological advancement

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with human centric values.

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This is where we've got to bring

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EI and AI together

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to really have the success we want as leaders.

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Okay, let's do that. Let's actually

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start to pull EI and

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AI together so that they're

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working together instead of working

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at, at differing places as

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pulling apart. No, we don't want that. We

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want pulling together. So

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how do we do that? Well, at, the crossroads

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of EI and AI, leaders

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find a powerful synergy that

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amplifies their impact. So here's

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some key areas we can focus on. We've already

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talked about number one, which is enhanced

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decision making. AI can provide

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leaders with data driven insights, but

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it is emotional intelligence that enables leaders

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to interpret these insights with empathy

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and wisdom and bring that into their

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team. For example, predictive

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analytics may identify employee burnout

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risks, but an emotionally intelligent leader

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uses this information to engage

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employees with care and implement

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supportive measures. Number

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two, personalized leadership

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AI tools can analyze individual team

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members, work patterns, their preferences,

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feedback, which enables leaders to

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tailor their approach. When you

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combine that with empathy and

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social skills from emotional intelligence,

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leaders can create personalized development

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plans that resonate deeply

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with each individual. As

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demonstrated in my work with

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personalized assessments and coaching,

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a leader can get the same kind

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of impact if they

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leverage these tools that I get when I do

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this with my clients. Number

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three, building resilient teams.

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AI can monitor team dynamics and flag

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potential conflicts or

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inefficiencies. Leaders with strong

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EI skills can use this information

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to mediate conflicts

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constructively, fostering

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collaboration and psychological safety.

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The Life Thrive habit story

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assessment model is a valuable

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tool in this context.

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Now I want to take a minute and talk about

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that. The habit Story comes

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from a company called two Story. So Life

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Thrive and EQ fit. Where Chuck and I

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coming together and kind of merging

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our efforts and our experience, we

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are leveraging this habit story assessment

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which is Going to have AI components.

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There's going to be an AI coach

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for that. And that is the

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type of benefit you can

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get by when bringing

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that, by bringing AI

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and EI together around a

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very, very practical

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and very impactful

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approach to understanding productive and

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counterproductive habits. When you can

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do that, it really

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accelerates the understanding

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and insight that you can

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gain. And then what do you do with

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that? Well, you can literally

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create very

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customized development processes

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for individuals, including yourself as a

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leader. So this whole

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concept of using

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AI and EI together, the

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habit story assessment that we use from Two

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Story, it does exactly that

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and it is incredibly impactful.

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Honestly, it would take me

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two, no, probably three or

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four different assessments

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to get the same

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approximate information that I get

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out of the one assessment, which is called habit

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story. Measuring someone's productive and

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counterproductive habits, their response patterns and

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their emotional state. And it's

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incredibly valid and

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it's powerful. I'm using it right now with several

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different clients. Why do I spend some time talking

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about that? I, want you to see

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how we literally can bring AI and

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EI together in a very

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useful way for leaders and for

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their teams. The fourth is Driving

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innovation. Innovation thrives at the

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intersection of technology and human

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creativity. AI can identify

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trends and suggest solutions,

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while EI enables leaders to inspire

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their people, manage resistance,

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manage and navigate conflict for good

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outcomes, and cultivate a culture of

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curiosity and innovation.

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And boy, do we want that as leaders.

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And then number five, ethical

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leadership. AI brings ethical

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dilemmas that demand emotionally

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intelligent leadership. So in

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essence, you have checks and balances

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here with both of these.

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AI keeps you on track with the data and

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the information and the trends. EI

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keeps you on track morally, ethically

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and in a values driven

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basis. So leaders need to

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navigate decisions about data,

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use. Algorithmic biases

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and the human impact of automation.

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Self awareness and empathy are critical in

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ensuring ethical considerations that

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align with organizational values.

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This is a lot to take in, but I want

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to give you a primer on this because we're going to

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unpack this as we move through the

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rest of this year and who knows,

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maybe into the future for quite a while.

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So what are the practical applications for a

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leader when we talk about these things?

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Number one, leverage

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assessments. Use

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tools like the assessments that

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I provide to my clients, especially the

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emotional intelligence assessments or the leadership

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360s that are based in

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emotional intelligence. Use

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these and that habit story

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assessment to measure and develop

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emotional intelligence competencies.

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Remember, that is the

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foundation for pretty much

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every soft skill there is out there. What are soft

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skills? They're everything from

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communication to interactions to

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work ethic, to the way

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that we inspire and motivate and

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encourage and exhort. And I mean, there's

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just so many different soft skills,

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but they come out of a set of

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skills called emotional intelligence.

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Embrace continuous learning. I can't

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stress this one strongly enough.

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Stay informed about AI advancements and how they

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can complement human leadership. And I think

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that's the key word. How can they complement

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your leadership? Encourage teams to engage

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in skill development that integrates

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emotional and technological

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competencies. Foster

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collaboration. Create

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interdisciplinary teams that blend technical

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expertise with emotional intelligence.

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This diversity of thought drives innovation and

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balanced decision making. Balance is a

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key word. there's two words I put

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together a lot, boundaries

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and balance. And that's embedded

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throughout what I'm talking about today. Getting the right

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balance is determined by the

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boundaries that you set and how you

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use the tools and the skills, the

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knowledge and the experience that you have.

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The next one. Prioritize humanity.

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While AI can optimize

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processes, maintain a focus

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on the human element. Use emotional

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intelligence to build

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those connections and build that trust

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so that you're getting authentic

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relationships which will inspire

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trust. It ensures technology

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serves rather than replaces

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the human connection.

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Let me draw this kind of to a close here.

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The crossroads of emotional

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intelligence and artificial intelligence,

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these two things coming together,

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is really a new frontier in leadership.

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We've got to find a way to balance

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these and to balance them in a way

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that gives us an advantage. It isn't just

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about managing them, it

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isn't just about surviving them.

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How do we thrive under this?

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By integrating the human centric

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strengths of emotional intelligence with

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the data driven power of artificial

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intelligence, leaders can unlock

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unparalleled potential in their

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teams and frankly in

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themselves. The frameworks and

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tools offered by people

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like life thrive, Dr. Coker and myself

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at EQ Fed provide practical

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pathways for leaders to

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navigate this intersection with confidence and purpose.

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Let me take a side light here for just a minute.

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Does this sound promotional to you?

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Well, yeah, it should

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because I do want to promote what we do, but

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probably not for the reasons most people

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think. I promote it because I

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see the benefit and the

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positive transformation that happens when

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I am able to work with people and

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help them decode all of

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this stuff that seems so fuzzy and so hard

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to understand. Emotional intelligence,

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the mindset, you know, growth

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mindset versus fixed mindset,

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organizational development, team development,

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all of these things that you've got so

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much coming at you from so many different

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directions. It doesn't have to

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be that complicated. There

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is a pathway that leads to

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productivity, performance, and

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profit. And profit comes in

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a variety of ways. It isn't just about

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dollars. It's also about

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culture. It's about a place you want to go

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to work. It's about a team that you want to work

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with. It's about leaders that are worth

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following. That's what I'm talking

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about. And that's why I'm so strong

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in my passion

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for sharing the kinds of things that

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I do and that my strategic

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partner, Chuck Coker, does. As I've

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said, sometime in this new year,

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probably very soon, we will release that

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new course. And this is not a promotion for that.

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I'm just letting you know there's a resource coming.

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And when that comes, we will let you know about

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that.

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I would very much like to hear from people

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about their challenges in leadership,

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about what they see with artificial

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intelligence, what they see with

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emotional intelligence, and

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what their questions are

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around. How do you combine those

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in a leadership role to really have

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your optimal impact as a

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leader? So feel free to comment

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on this. Feel free to reach out

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to us. Go, to our website,

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eqfit.org and

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send us a message. I would love to have a

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conversation. Conversations don't cost

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anything. I am more than happy to have

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conversations with people about

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what they're seeing, what their challenges

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are, and what maybe some potential

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solutions are. So as we

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enter into this new year, let's start thinking

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of a new mindset, because a new

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mindset is going to allow us

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to get new results and

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better results in most cases.

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Thank you for joining us for this episode.

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If you have any questions about this week's

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episode, or maybe a suggestion

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for future episodes you'd like us to

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explore, please contact us through our

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website@eqfit.org

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for more information and inspiration.

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Connect with us on LinkedIn, Facebook

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and Youtube@eqfit.

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