Janice Porter:
00:00:00
John, Hello everyone, and welcome back to
Janice Porter:
00:00:03
relationships rule, where we explore how authentic human
Janice Porter:
00:00:07
connection is the key in thriving business. Today's guest
Janice Porter:
00:00:12
John Ray is someone whose work truly resonates with my own core
Janice Porter:
00:00:16
belief that relationships come first. John is a pricing
Janice Porter:
00:00:20
strategist, a business advisor and author of this amazing book,
Janice Porter:
00:00:24
The generosity mindset. He's also the host of the price and
Janice Porter:
00:00:30
value Journey podcast on which I was a guest last week and had so
Janice Porter:
00:00:33
much fun. In this episode, we're going to look at how generosity,
Janice Porter:
00:00:37
when it's sincere and strategic, can be a powerful force for
Janice Porter:
00:00:41
building trust, creating impact and growing a sustainable
Janice Porter:
00:00:45
service based business. Whether you're a solo consultant, coach
Janice Porter:
00:00:49
or small firm professional, I think you're going to love what
Janice Porter:
00:00:51
we're talking about today. So welcome to the show.
John Ray:
00:00:54
John Janice, it's a pleasure. Thank you so much for
John Ray:
00:00:57
having me. Thanks also for coming on my show, you were
John Ray:
00:01:00
fantastic, wow.
Janice Porter:
00:01:02
Well, it was fun, and I really enjoyed it. I came
Janice Porter:
00:01:05
off that interview on a high because you're a great
Janice Porter:
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interviewer, and I learned in your book that you like whatever
Janice Porter:
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his name was, Ken. Was it the guy that bought the Remington
Janice Porter:
00:01:16
company? You bought the company and became a podcast host,
Janice Porter:
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right?
John Ray:
00:01:21
You know, loved it. So much about the company, yeah,
John Ray:
00:01:24
it's kind of my story on podcasting, right?
Janice Porter:
00:01:26
And you but I thought I was pretty proud of
Janice Porter:
00:01:30
300 episodes. You've done? How many 100 episodes? A couple of
Janice Porter:
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1000, I think,
John Ray:
00:01:36
well, I've, I've done as a host, I've done around 1200
John Ray:
00:01:41
or so. I don't know the exact number, but it's around 1200 or
John Ray:
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so. But now, when you get to 300 episodes, you're a champion. So
John Ray:
00:01:50
congratulations on that.
Janice Porter:
00:01:52
Oh yeah, no, I wasn't looking for that. I was
Janice Porter:
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just pretty impressed with what you do, and you did such a great
Janice Porter:
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job as well. Okay, I'd like to dig into this book, because I
Janice Porter:
00:02:02
really enjoyed reading it. And I think it's, it's, there's a lot
Janice Porter:
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of lessons in it for small business owners and
Janice Porter:
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entrepreneurs that that I was reading, going, Oh yeah, that
Janice Porter:
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makes so much sense. And I also, I think what made it easy for
Janice Porter:
00:02:18
me, and what I loved reading were the stories. I love the
Janice Porter:
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stories. And you know, that's the whole thing, right? If
Janice Porter:
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people can, can identify it with the stories, then it sinks in a
Janice Porter:
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little bit better. So first of all, I think you were in
Janice Porter:
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corporate, right? For many, many years, yes, yes, as most of us
Janice Porter:
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were. And then leave corporate and and some of us thrive, and
Janice Porter:
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some of us struggle for a while. And I had a guest on my show
Janice Porter:
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actually just went live today. Yes, today, yesterday, David
Janice Porter:
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Shriner con and he talks about corporate refugees and how he
Janice Porter:
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helps them succeed in business. And so, you know, a lot of us
Janice Porter:
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are corporate refugees and and trying to figure it out. So you
Janice Porter:
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must have figured it out early, if you then turn to helping
Janice Porter:
00:03:09
other service providers. So what? What was it for you? Did
Janice Porter:
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you know when you left corporate this is what you were going to
Janice Porter:
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do? Or did you have a little struggle a long way.
John Ray:
00:03:21
Oh, thank you for giving me so much credit, like I
John Ray:
00:03:23
knew what I was doing. I'm so grateful for that. I'm hiring
John Ray:
00:03:28
you as my PR person. Okay, no, no, of course not. You know, I
John Ray:
00:03:35
had my struggles and and, I mean, I had, you know, there was
John Ray:
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a lot, like a lot of people, that are in corporate, there was
John Ray:
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a lot that I was perfectly suited to do, and I've always
John Ray:
00:03:49
had a mindset around relationships and the importance
John Ray:
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of relationships, but that becomes a lot sharper for you
John Ray:
00:03:59
when you're out on your own, in your own business, and you're
John Ray:
00:04:05
having to, you know, is the old saying goes, eat what you kill.
John Ray:
00:04:10
You know, there's, there's that piece of it. And let me tell you
John Ray:
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where my nose really got bloodied. It was, it was in
John Ray:
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pricing, yeah. So, you know, I've got all the T shirts, I've
John Ray:
00:04:25
got all I've made all the mistakes. And here's what I
John Ray:
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learned, is that what I saw is my own problems with this, and
John Ray:
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what I also saw is my clients that had problems with pricing,
John Ray:
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and that made me passionate about it. And I got really
John Ray:
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passionate about it as I dug into it and realized there's not
John Ray:
00:04:47
a lot of places for a business owner to to solve that problem.
John Ray:
00:04:53
So if you for example, this is just one vignette the book,
John Ray:
00:04:59
small. Business for dummies. I hate the title, yeah, but, but
John Ray:
00:05:04
it's got 250 pages, and a grand total of four and a half of
John Ray:
00:05:10
those 250 pages is devoted to pricing. Wow, yes, says it all.
John Ray:
00:05:15
And it's that those four four pages are written at about
John Ray:
00:05:18
80,000 feet. I mean, there's not much with what's there. So the
John Ray:
00:05:24
point is, is that there's, like, no place to go, Yeah, and so
John Ray:
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that's, that's what got me passionate about it. And I just
John Ray:
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saw so many people struggling. And eventually, of course, as I
John Ray:
00:05:38
got into it, it ultimately led to the book,
Janice Porter:
00:05:41
yeah, I was just gonna say, when did you write
Janice Porter:
00:05:43
this book? Well, it
John Ray:
00:05:45
was released at the end of 2023,
Janice Porter:
00:05:48
okay, okay, so it was a covid project, possibly,
John Ray:
00:05:52
no, no, no. It was, you know what it was? Well, it
John Ray:
00:05:55
was kind of a covid project, you might say, in a way. You know, a
John Ray:
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lot of us came out of covid saying all those things that we
John Ray:
00:06:02
think we need to do, that we boxes, we need to check. It's
John Ray:
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really time to get get at it. And that was what this was for
John Ray:
00:06:09
me, is, hey, this is time to get at it. Sure.
Janice Porter:
00:06:13
Okay. So we met on LinkedIn, which I love, and
Janice Porter:
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what attracted me to read further was the picture of your
Janice Porter:
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book in the banner on LinkedIn, because I love the title, the
Janice Porter:
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generosity mindset, a journey to business success by raising your
Janice Porter:
00:06:30
confidence value and prices. So let's start there, confidence
Janice Porter:
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and value first, and then pricing. Okay? Because the
Janice Porter:
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biggest aha for me was that value conversation. So can you
Janice Porter:
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just sort of save with the big let's start with the big
Janice Porter:
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picture. What does this mean to you and the generosity mindset?
Janice Porter:
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And let's, let's just start there.
John Ray:
00:06:56
Yeah, sure. So it's a bit counter intuitive, is it
John Ray:
00:07:01
not? I mean that that generosity, that generosity
John Ray:
00:07:06
leads to better pricing. Yeah, yeah, right. And I guess that
John Ray:
00:07:13
that helps me dispense of one misconception right off the bat
John Ray:
00:07:17
is we're not talking about giving anything away, per se?
John Ray:
00:07:22
Well, yeah, sure, you can be strategic in the things that you
John Ray:
00:07:26
do for others, but what we're talking about here is getting
John Ray:
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out of your own head and and serving others first and being
John Ray:
00:07:37
generous using a much broader definition of that word, look
John Ray:
00:07:45
out for others first. What? What are their needs, hopes, wants,
John Ray:
00:07:48
desires, fears that you can help them with, regardless of whether
John Ray:
00:07:52
that benefits you in the short run or not.
Janice Porter:
00:07:56
And, right? Yeah, yeah, totally agree.
John Ray:
00:07:59
Yeah, right. And if you're known as that person, and
John Ray:
00:08:03
if you follow this falsely, by the way, you will be that
John Ray:
00:08:06
person. Because the truth of the matter is, there's not a lot of
John Ray:
00:08:09
competition on the relationship Street.
Janice Porter:
00:08:13
It's strange, but true, right? Yes, right,
John Ray:
00:08:15
despite all your efforts, after three in her
John Ray:
00:08:18
podcast, the Janice that, you know, there's just not a lot of
John Ray:
00:08:22
people that really do it. No, there's a lot of people that say
John Ray:
00:08:25
they're do it. But if you really do it, you're known for being a
John Ray:
00:08:30
connector. You're known for being a person that looks out
John Ray:
00:08:34
for other people. And what that does is it brings people back to
John Ray:
00:08:39
you. The universe wants to help you,
Janice Porter:
00:08:43
reciprocity, right? The Law
John Ray:
00:08:45
of Reciprocity? Yeah, exactly.
Janice Porter:
00:08:48
And it's funny, because, as you know, I'm
Janice Porter:
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involved with a greeting card company that has been part of my
Janice Porter:
00:08:56
world for 16 years now, and that's just, we preach that all
Janice Porter:
00:09:01
the time. It's like, send out to give. Don't send out to get
Janice Porter:
00:09:05
because you send out to give, you don't know the universe will
Janice Porter:
00:09:08
come back 1010, fold, and it won't necessarily be from that
Janice Porter:
00:09:12
same person. So that's the philosophy that I've, I've sort
Janice Porter:
00:09:16
of looked at for free, or actually not looked at but, but
Janice Porter:
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walk that walk for this many years. So in the in the first
Janice Porter:
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part of your book, and when you're talking about value, the
Janice Porter:
00:09:31
value that that you have, the sorry, that your value for for
Janice Porter:
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your what you do, and for who you are. It's not necessarily
Janice Porter:
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the same as how you're perceived. It's perceived value.
Janice Porter:
00:09:46
And that's huge, because I realized when I was reading this
Janice Porter:
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that sometimes when I'm talking to a prospect, and I'll admit
Janice Porter:
00:09:56
it, I've been doing this for a long time, but there are times
Janice Porter:
00:09:58
when you go, oops, I shouldn't have. In that, or I did it the
Janice Porter:
00:10:01
wrong way, or whatever is never perfect. And when it comes to
Janice Porter:
00:10:05
talking about, you know, yourself, or about getting
Janice Porter:
00:10:08
business and or talking those, you know, pricing, all of that
Janice Porter:
00:10:12
stuff, we forget that it who cares about me? It's what they
Janice Porter:
00:10:17
see and what they want to have happen. And if I don't as the if
Janice Porter:
00:10:22
they're my prospect and I don't understand that, then I'm not
Janice Porter:
00:10:25
going to get anywhere, and I'm not going to satisfy them. So
Janice Porter:
00:10:29
how do you, how do you can you teach that like or is it innate?
Janice Porter:
00:10:36
I mean, that's the thing.
John Ray:
00:10:38
Well, for some people, it is innate, but here's here's
John Ray:
00:10:42
what we've and you're a teacher, so you'll get this immediately.
John Ray:
00:10:46
We are taught in a way as we're coming up that works against us.
John Ray:
00:10:54
It teaches us skills and it teaches us whatever craft we
John Ray:
00:10:59
have, but we are taught we're supposed to have the right
John Ray:
00:11:05
answer. We're not taught how to ask questions, right? We're
John Ray:
00:11:10
taught to give answers. And the idea here is to get skilled in
John Ray:
00:11:15
asking questions. Bingo, to be use the word you use a lot to be
John Ray:
00:11:20
curious, to ask questions, to learn where people's heads are,
John Ray:
00:11:26
and not just ask a question, but follow up on that question,
John Ray:
00:11:30
right? And so that's the skill we have to develop, and that is,
John Ray:
00:11:38
yeah, I think it is innate for some people, but I think for a
John Ray:
00:11:41
lot of us who are particularly in the professional services
John Ray:
00:11:46
business, where we've got a particular expertise that we're
John Ray:
00:11:50
drilled on, and we've done the work for years, and we know the
John Ray:
00:11:56
answers. For a lot of people, we're just used to spouting
John Ray:
00:12:00
those out. And what I'm suggesting is to pump the
John Ray:
00:12:05
brakes, and let's get into the head of our clients. And what we
John Ray:
00:12:10
will find if we do that is we will find that they see value in
John Ray:
00:12:16
us, that we don't see ourselves.
Janice Porter:
00:12:20
And that is okay say that Anne, they see value in
Janice Porter:
00:12:23
us, that we don't see ourselves, correct, correct. So give me an
Janice Porter:
00:12:30
example of that, please. Yeah.
John Ray:
00:12:33
It's huge, yeah. So for example, when we start
John Ray:
00:12:40
asking questions like, well, let me tell you a story. Maybe
John Ray:
00:12:44
that's a way to get at this. So, yeah, so I was with a client.
John Ray:
00:12:52
This may be in the book. I can't remember I put this in the book
John Ray:
00:12:54
or not, but I was with a client who I had been referred to. And
John Ray:
00:13:03
he's going on and on about all the great things that are going
John Ray:
00:13:06
on in his business. And, you know, after a while, I'm
John Ray:
00:13:09
thinking, I marked this page. Oh, you did. Okay, good. Yeah,
John Ray:
00:13:14
I'm glad that's in there. Yeah, he went on and on about how
John Ray:
00:13:20
wonderful everything was, and I'm thinking, why did I get
John Ray:
00:13:22
referred to this person? Right? What's the problem here? Well,
John Ray:
00:13:26
his spouse came in the room, and we did the introductions, and
John Ray:
00:13:31
when she found out who I was, she was like, Oh my gosh, thank
John Ray:
00:13:35
you so much for being here. Like we need you so badly. And she
John Ray:
00:13:38
just proceeded to, like, the truth blew in the room. I mean,
John Ray:
00:13:42
right? And so the the his problem was not just with the
John Ray:
00:13:50
business and all the things that I found out ultimately in the
John Ray:
00:13:55
conversation, his problem was the spouse. She wasn't happy.
John Ray:
00:14:01
And so I wasn't there just to solve his business problems or
John Ray:
00:14:07
walk him through that. I was there to help a relationship
John Ray:
00:14:12
that was frayed because of this business. Yeah. Wow. And so now,
John Ray:
00:14:17
when you start talking about that, that value is enormous.
John Ray:
00:14:22
Yes, I hear and you see, if we don't ask the question,
John Ray:
00:14:27
questions, like, in a discovery call with a client, if we're not
John Ray:
00:14:31
asking questions like, well, you know, how does your spouse feel
John Ray:
00:14:34
about all this? See, then we don't find these things out,
John Ray:
00:14:40
yeah, and we don't find out where clients see value, and
John Ray:
00:14:43
what we do if we get there, what we'll see is they see much, much
John Ray:
00:14:48
more value than we see ourselves, and because all we're
John Ray:
00:14:53
looking at is the job, right, right? That uses our skills, not
John Ray:
00:14:59
the outcome. Problems that come out of the transformation that
John Ray:
00:15:03
we bring
Janice Porter:
00:15:05
and in what you just described is having the the
Janice Porter:
00:15:13
skill as well. I have to call it a skill of being a really,
Janice Porter:
00:15:16
really good listener. We know we have to know how to ask the
Janice Porter:
00:15:19
right questions, which takes curiosity, I believe that we
Janice Porter:
00:15:23
have to do that. And then it's about asking, and then it's
Janice Porter:
00:15:27
about listening, and really listening. And I already today
Janice Porter:
00:15:32
heard you say a couple of things about me that, and we don't know
Janice Porter:
00:15:36
each other that well. We've had maybe three conversations, but
Janice Porter:
00:15:40
you have come back to me with I know you're curious person,
Janice Porter:
00:15:44
Janice, so you've done your homework, and you know I'm a
Janice Porter:
00:15:47
teacher, and you know you've said these things to me that
Janice Porter:
00:15:50
make me notice that you've paid attention. So those things are
Janice Porter:
00:15:54
important in having that conversation, to think he
Janice Porter:
00:15:58
understands me. He knows where I'm coming from. And so I think
Janice Porter:
00:16:02
the questions and the listening skills are super huge. So how do
Janice Porter:
00:16:07
you then show that you well, because you go from the value
Janice Porter:
00:16:17
conversation where they spill their beans here, and in this
Janice Porter:
00:16:22
example you've given and now you've got to bring it around to
Janice Porter:
00:16:25
how you can help them that will not just help the business, but
Janice Porter:
00:16:29
everything else. So is that in the same conversation? Is it?
Janice Porter:
00:16:34
Does money get talked about in that conversation?
John Ray:
00:16:38
Yeah, that's a great question. So it depends on the
John Ray:
00:16:42
client. What I would say, as a general proposition is your
John Ray:
00:16:49
ability to price is either constrained or enabled by the
John Ray:
00:16:57
depth of the value conversation that you're willing to have with
John Ray:
00:17:02
a client. And sometimes that value conversation is a couple
John Ray:
00:17:10
of conversations, maybe even more, that you have over time.
John Ray:
00:17:16
If it's a client, a current client, you're always having a
John Ray:
00:17:20
value conversation, I think, is it's ongoing. Is, you know,
John Ray:
00:17:26
because you're checking in to see where the client sees value
John Ray:
00:17:29
in the whatever transformation you're helping to enable. So
John Ray:
00:17:37
that's, I think, it really depends on your willingness to
John Ray:
00:17:42
have the conversation. But then, of course, some clients are
John Ray:
00:17:45
impatient, right? They want to get to what the bottom line is,
John Ray:
00:17:49
what the pricing is, and that kind of thing. And you can be
John Ray:
00:17:55
herded into that because you kind of want to get there too.
John Ray:
00:17:59
You want to start talking about what the scope is and all that
John Ray:
00:18:02
kind of stuff. So it really there's some conversational
John Ray:
00:18:08
muscle that we have to develop here, and it takes some
John Ray:
00:18:12
practice. This is why I call them. One reason I call my
John Ray:
00:18:15
podcast the price and value journey. It's a journey we're
John Ray:
00:18:19
learning these things, right?
Janice Porter:
00:18:20
Yes, true. True. Knowing when to speak price and
Janice Porter:
00:18:24
when to when is the right time or not. Sometimes, though, they
Janice Porter:
00:18:27
come in at the beginning, and you talk about this in the book
Janice Porter:
00:18:29
as well, and they say, So, how much do you How much do you
Janice Porter:
00:18:32
charge? And you don't even know them, and you know that, right?
Janice Porter:
00:18:36
So you have a great answer for that. I think you already used
Janice Porter:
00:18:39
it once. It depends, right?
John Ray:
00:18:42
Well, yeah. I mean, if I understand your your interest
John Ray:
00:18:46
in that, it here's the deal. All my clients are a little
John Ray:
00:18:50
different, and they have different needs and and
John Ray:
00:18:54
concerns, and we need to have a conversation about your
John Ray:
00:19:00
business, and first of all, even just to decide whether I'm the
John Ray:
00:19:04
right fit, because I may not be the right fit, yeah, and if I'm
John Ray:
00:19:08
not, I'll find a good place to refer you, but it requires a
John Ray:
00:19:14
conversation and and, And so that I can help you understand,
John Ray:
00:19:21
like, what, what the best prescription is, I guess, for
John Ray:
00:19:25
your business, and then the pricing comes out of that.
Janice Porter:
00:19:31
So with the type of clients that you work with,
Janice Porter:
00:19:38
are some of them in businesses where they're kind of in and out
Janice Porter:
00:19:44
with clients, like maybe they do, you know, a few hours work
Janice Porter:
00:19:47
for them, and then they could be done. So because I feel
Janice Porter:
00:19:53
sometimes that the work that I do is is just a blip along the
Janice Porter:
00:19:58
way for these people to get them. You know, say looking
Janice Porter:
00:20:00
better and and using LinkedIn more effectively because they
Janice Porter:
00:20:06
don't really know how to use it. But I think sometimes it takes
Janice Porter:
00:20:09
more time, or could take more time than it does, because they
Janice Porter:
00:20:13
go as I have done in the past, where I've spent money on
Janice Porter:
00:20:17
something to learn a system or something, and then I don't go
Janice Porter:
00:20:21
back for the follow ups or the, you know, the the extra classes,
Janice Porter:
00:20:29
because I think I know what I'm doing and I don't. So how do you
Janice Porter:
00:20:34
think there's, there's opportunity there that, and how
Janice Porter:
00:20:38
would you go back to that opportunity so that you are
Janice Porter:
00:20:40
making those clients more long lasting clients, and therefore
Janice Porter:
00:20:47
better at being referral partners for you, possibly,
John Ray:
00:20:52
yeah, that's a great question. So there are some
John Ray:
00:20:57
service providers who have short term engagements, and part of
John Ray:
00:21:07
what I think you have to develop is staged work for clients. So
John Ray:
00:21:16
what I mean by that is and develop options around those
John Ray:
00:21:21
Okay, so that's another thing I talk about in the book, is just
John Ray:
00:21:24
the power of options. You know, using a good, better, best
John Ray:
00:21:27
model. I love that, yeah. So what you can do is you can take
John Ray:
00:21:33
that, that model of of your the journey you take clients through
John Ray:
00:21:41
and in your business, is a great example where you can do a
John Ray:
00:21:45
profile overhaul, but that only takes them so far on LinkedIn,
John Ray:
00:21:50
right? But there are some other things that you can do, which in
John Ray:
00:21:55
terms of helping them learn how to connect, build their network,
John Ray:
00:21:58
that kind of thing, right? And then there's, you know, how do
John Ray:
00:22:04
you know what to post? How do you do that? How you know? How
John Ray:
00:22:07
do you create content that's that's resonant, right? How do
John Ray:
00:22:13
you make comments that help build your network? I mean, so
John Ray:
00:22:17
this is something a lot deeper, right, we've just described a
John Ray:
00:22:22
good, better, best model right there. And so what you can
John Ray:
00:22:27
simply do is create a model that has these three options. And the
John Ray:
00:22:35
good is for folks that are just getting their sea legs on
John Ray:
00:22:40
LinkedIn, you might say or have ignored it for quite some time,
John Ray:
00:22:45
right? They're just not ready to take the full punch, right? But
John Ray:
00:22:49
what happens is, is that you've those good clients, the ones
John Ray:
00:22:53
that you've done that profile overhaul for, they're sitting
John Ray:
00:22:58
there waiting, yes, to the next level, whenever they're ready.
John Ray:
00:23:03
Yes. And given your skills at relationship tending, shall we
John Ray:
00:23:10
say, you're going to be following up with them in a in a
John Ray:
00:23:14
non salesy, elegant way to say, hey, hey, not bugging you. Just
John Ray:
00:23:20
hear when you're ready.
Janice Porter:
00:23:21
Yeah, yeah. It's good to say that it's good
Janice Porter:
00:23:26
because I have the good, better best i It's always good for it
Janice Porter:
00:23:32
can always be overhauled. It can always be tweaked. But I think
Janice Porter:
00:23:37
I'm just like everybody else. I think I'm leaving money on the
Janice Porter:
00:23:39
table. I think I need to, you know, there's only so much time
Janice Porter:
00:23:43
in the day. And it's funny I say that I just, I'm going into a
Janice Porter:
00:23:48
weekend this weekend, where we're looking after my
Janice Porter:
00:23:51
granddaughter, who's five, and my daughter told me last night
Janice Porter:
00:23:56
that she went she woke up at 230 in the morning last night, never
Janice Porter:
00:23:59
went back to bed. And I'm like, seriously, this child doesn't
Janice Porter:
00:24:04
sleep, yeah, so I'm thinking about time in the day. It's time
Janice Porter:
00:24:07
in the night as well, right? Anyway, no, this is all good.
Janice Porter:
00:24:11
This is all good.
John Ray:
00:24:12
So Well, let me, let me make one other suggestion, if
John Ray:
00:24:15
I can, is that this is what you what you're developing here is
John Ray:
00:24:25
something that you're agnostic on. Where people come out is
John Ray:
00:24:31
that you don't care the way you're going to price. It is you
John Ray:
00:24:34
don't care whether they pick good, better or best. It's just
John Ray:
00:24:37
like when you pull into Starbucks, they could care less
John Ray:
00:24:41
what what particular drink you get. They could care less even
John Ray:
00:24:46
though they've got preferences off what they make the most
John Ray:
00:24:49
money on, right? So that's where your head needs to be, because
John Ray:
00:24:53
if you're that kind of professional of value, which you
John Ray:
00:24:56
are, people are going to come back to you. So they're going to
John Ray:
00:25:01
come back, because, hey, this is so good, and I've gotten results
John Ray:
00:25:05
out of this. I need more. I need more than what, what I signed up
John Ray:
00:25:09
for, right?
Janice Porter:
00:25:11
No, I love it. That's that's so true. It's
Janice Porter:
00:25:13
like, and at the same time, if they just, for example, chose
Janice Porter:
00:25:17
the good option, and then you spent that time with them, they
Janice Porter:
00:25:21
built the trust. You've built the trust with them that will
Janice Porter:
00:25:25
will also open that door to doing some more work when the
Janice Porter:
00:25:30
time is right. Yeah, they trust you for sure. Okay, this is an
Janice Porter:
00:25:35
interesting piece. I thought selling to your own wallet. I
Janice Porter:
00:25:39
liked that. Can you speak to that? Do you want me to read
Janice Porter:
00:25:42
anything here? No. I mean,
John Ray:
00:25:46
yeah, I think a lot of us that have done this kind of
John Ray:
00:25:51
know what we're talking about, right? That what we're doing is
John Ray:
00:25:55
we've, we've got, we're pre judging whether the client is
John Ray:
00:26:04
going to think this is, quote, unquote fair or not fair. I hate
John Ray:
00:26:09
that word. In this context, we we're deciding for the client
John Ray:
00:26:16
whether they can afford it or not, yes, yes, or whether
John Ray:
00:26:20
they've got the budget for it or not, and a whole big proportion
John Ray:
00:26:27
of small businesses don't even keep a budget. So please don't
John Ray:
00:26:29
tell me it's not in your budget. You don't even have a budget,
John Ray:
00:26:33
right?
Janice Porter:
00:26:35
If you feel there's enough value, you'll
Janice Porter:
00:26:37
find the money, right?
John Ray:
00:26:38
It isn't amazing how that works. And actually,
John Ray:
00:26:43
budgets are priorities. Priorities change, yes,
John Ray:
00:26:49
priorities Yeah. They change based on value and value that's
John Ray:
00:26:54
perceived. So that's how you have to think about that budget
John Ray:
00:26:57
objection that people
Janice Porter:
00:26:58
give you. Yeah, some people, somebody once said
Janice Porter:
00:27:01
to me, it's not that I can't afford it. I choose to say, or I
Janice Porter:
00:27:05
say I, I choose to spend my money somewhere else, right now,
Janice Porter:
00:27:11
right? Yeah, yeah.
John Ray:
00:27:14
So, so, yeah. If people want it bad enough,
John Ray:
00:27:18
they'll find the money. Even if it's not in the business.
John Ray:
00:27:21
They'll find the money. Yeah, so true, isn't it? Yeah. So what
John Ray:
00:27:28
we've got to get to a point as service providers is that we're
John Ray:
00:27:33
not prejudging what people can afford, how they'll pay for it,
John Ray:
00:27:37
anything like that. The question is, the comparison here is the
John Ray:
00:27:42
the value that that I'm delivering as a service provider
John Ray:
00:27:50
relative to pricing that takes just a little piece of that
John Ray:
00:27:55
value and that suddenly this is an investment. It becomes an
John Ray:
00:28:00
investment. It becomes a a linked exchange that I'm
John Ray:
00:28:06
delivering value, and you're getting a big outcome for the
John Ray:
00:28:10
price that you're paying.
Janice Porter:
00:28:13
I was thinking about the trap of hourly
Janice Porter:
00:28:18
pricing, and when you are providing a service and you're
Janice Porter:
00:28:25
you've already brought the value conversation, and you know, you
Janice Porter:
00:28:32
understand where the clients coming from, and what the
Janice Porter:
00:28:34
transformation needs to be, and how do you get because it's a
Janice Porter:
00:28:38
it's a stickler for me sometimes trying to think of, okay, if I'm
Janice Porter:
00:28:42
not charging by the hour, how do I set my pricing? So can you
Janice Porter:
00:28:47
speak to that?
John Ray:
00:28:49
Yeah, yeah. So the where you need to be is, this is
John Ray:
00:28:58
where the questions come in. Is getting clients to verbalize
John Ray:
00:29:06
where they see value in transformation and how much that
John Ray:
00:29:10
value is. So let's go back to our example of the guy whose
John Ray:
00:29:16
business supposedly had no problems, right? And suddenly it
John Ray:
00:29:20
does have problems. And the biggest one is his business
John Ray:
00:29:24
partner, his wife, yes, so, you know. So when you when I hear
John Ray:
00:29:30
that, what the way I should have responded to him is to say, you
John Ray:
00:29:37
know, hey, what would it look like, and if you had a lot more
John Ray:
00:29:42
peaceful home life, what would that look like? And you see, you
John Ray:
00:29:48
start people down the road of thinking about what
John Ray:
00:29:53
transformation looks like and feels like, and how it changes
John Ray:
00:29:58
things for them. And. And you, what you get to is a point where
John Ray:
00:30:02
it's not just about how much more money the business made, or
John Ray:
00:30:07
are like, if your accountant how much taxes you saved, or
John Ray:
00:30:10
something like that. It's it's not just the the outcome of the
John Ray:
00:30:15
engagement, per se. It's what you're able to do because of the
John Ray:
00:30:19
transformation that is much bigger than the work itself. So
John Ray:
00:30:29
what does peace at home look like? It's priceless, right? So,
John Ray:
00:30:34
what does that do? What that does is it, it, it, it's a much
John Ray:
00:30:40
higher value. It's it's value that's priceless, of course, but
John Ray:
00:30:45
it increases willingness to pay.
Janice Porter:
00:30:48
Yes, yes, I see. So
John Ray:
00:30:52
here's a little cheeky example for you. You don't
John Ray:
00:30:58
think, when you factor in what the cost of college education
John Ray:
00:31:04
is, yes, condoms certainly don't seem more too expensive anymore,
John Ray:
00:31:11
right? So see, this is the point. It's like you've got to
John Ray:
00:31:16
get to a point where people are thinking about the long term
John Ray:
00:31:20
implications of the transformation and what that
John Ray:
00:31:24
enables them to do with their business, with their with their
John Ray:
00:31:30
lives. What does it mean that I can take the family to Rome,
John Ray:
00:31:36
Italy, where we've always wanted to go instead of, you know, the
John Ray:
00:31:40
usual vacation we've always done, right? What does that
John Ray:
00:31:43
mean? Yeah, right. So see the it's, it's these things you've
John Ray:
00:31:47
got to get to, and when you can get to that, it just changes
John Ray:
00:31:51
everything in terms of willingness to pay and the kind
John Ray:
00:31:54
of pricing you can achieve.
Janice Porter:
00:31:56
I think we've come full circle, because I
Janice Porter:
00:31:58
think that's that, again, goes back to the value conversation
Janice Porter:
00:32:02
first. So, right? So, so when you work with a client and help
Janice Porter:
00:32:10
them set their pricing strategies, like, how do you
Janice Porter:
00:32:13
pick numbers out of the air if they're not based on, you know,
Janice Porter:
00:32:16
an hourly piece? Is it just adding more things, or is it
Janice Porter:
00:32:21
just the perceived value? If that makes sense.
John Ray:
00:32:25
No, that does make sense. It's actually both. And
John Ray:
00:32:28
so it so it's certainly getting at where clients perceive value,
John Ray:
00:32:36
sharpening this the saw when it comes to asking the questions
John Ray:
00:32:40
that uncover where clients see perceived value. But frankly, a
John Ray:
00:32:45
lot of clients that I work with, what they what they don't see is
John Ray:
00:32:51
all the different ways they and different kinds of ways they
John Ray:
00:32:54
deliver their service that have value. I mean, for example, how
John Ray:
00:32:59
fast is this engagement going to work or unfold?
Janice Porter:
00:33:04
How fast will that, right? Okay, that's
Janice Porter:
00:33:06
another example in your book. Yes.
John Ray:
00:33:08
Okay, so speed, yeah. So Janice, are you and I working
John Ray:
00:33:15
over? You know, we're my hair is on fire to take, take care of my
John Ray:
00:33:20
LinkedIn issues. Yeah, and I need as much of Janice as I can
John Ray:
00:33:25
get for the next two weeks. Yeah.
Janice Porter:
00:33:28
I had a client recently that just did that. She
Janice Porter:
00:33:30
wanted to. She paid the top price, she said, But I have to
Janice Porter:
00:33:33
get it done by the end of March.
John Ray:
00:33:35
There you go. Yeah. So somebody that's in a hurry,
John Ray:
00:33:38
yeah, they've got a higher willingness to pay. Am I working
John Ray:
00:33:45
with Janice or my working with Janice's assistant? You know,
John Ray:
00:33:48
there's, there's another one. What's my access to Janice?
John Ray:
00:33:53
Okay, do I do I get email access. Only can I call you
John Ray:
00:34:00
baby, what's my access? See, they're all sorts of different
John Ray:
00:34:03
ways that the service is delivered.
Janice Porter:
00:34:05
Yeah, that's perfect. And I think you also
Janice Porter:
00:34:07
had an example in the book as well about, I think it was the
Janice Porter:
00:34:16
was she? It was either the the bookkeeper or it was the
Janice Porter:
00:34:21
organizer where you had a chart in there, and you showed the
Janice Porter:
00:34:25
percentages, and you, you, you, you're a finance guy, so you
Janice Porter:
00:34:28
looked at the money as well. But the the chart was good. And I
Janice Porter:
00:34:31
think that's, there's so many good things. I said there's so
Janice Porter:
00:34:35
many good things in this book. So am I right there? Yeah, that,
Janice Porter:
00:34:40
yeah, okay,
John Ray:
00:34:41
well, yeah. Well, and here's one example that I used
John Ray:
00:34:45
in in the book too, that that might be helpful. Is, you know,
John Ray:
00:34:49
I had a garage door problem. Oh, I love this story, yeah. And
John Ray:
00:34:52
long, long story short is, you know, the guy came out right
John Ray:
00:34:57
that afternoon, and, you know. But he could have charged me a
John Ray:
00:35:02
whole lot more than He charged me.
Janice Porter:
00:35:04
He still overcharged you. Well, he
John Ray:
00:35:07
his, his, well, his problem was, is that, is that he
John Ray:
00:35:11
didn't ask enough questions. Yes, understand why I was
John Ray:
00:35:14
motivated to get it done that day. Yeah, and so, and the
John Ray:
00:35:20
motivation was, my wife wanted this thing done
Unknown:
00:35:24
now, do it now, now. And so
John Ray:
00:35:28
I would have paid a lot more than He charged me.
John Ray:
00:35:30
Yeah? He could have paid me a rush charge, yes, yeah, yeah.
John Ray:
00:35:36
Or, you know, put that on my invoice. I would have paid it
John Ray:
00:35:38
gladly. Or he could have said, you know, if you want to save
John Ray:
00:35:42
some money, we can get out there next week. Yeah, and,
Janice Porter:
00:35:45
yeah, but you know, I It's funny because you
Janice Porter:
00:35:48
just made me think of something that I'm not going to go into in
Janice Porter:
00:35:51
this conversation, because it's just makes my blood boil. But
Janice Porter:
00:35:55
what I noticed about it was, when you're first dealing with
Janice Porter:
00:35:58
some people, and it's the first exposure. It's the first
Janice Porter:
00:36:02
transaction that you're going to have, and that's exactly what it
Janice Porter:
00:36:05
turns out to be as a transaction. And then something
Janice Porter:
00:36:08
goes wrong, and now you try to get it fixed. It's murder,
Janice Porter:
00:36:11
trying to get it fixed. Murder. Nobody cares. Nobody owns it,
Janice Porter:
00:36:15
and nobody will call you back. And it goes on and on. And
Janice Porter:
00:36:19
anyway, that's what I'm dealing with. So it's very annoying, and
Janice Porter:
00:36:25
you can't do business that way, you know? But yeah,
John Ray:
00:36:31
well, people do and they don't forget that. What
John Ray:
00:36:34
they forget is like, who's going to refer you if you do business
John Ray:
00:36:38
that way? Yeah, you expecting clients to refer you. Who's
John Ray:
00:36:42
going to write your Google reviews that you're covet, that
John Ray:
00:36:45
you're trying to build up? Yeah, who's going to do that? I mean,
John Ray:
00:36:49
there's, there's all sorts of ways this comes back to you.
John Ray:
00:36:53
Yes, exactly, yeah. And so why? Why do business that way?
Janice Porter:
00:37:00
I love this conversation. I think we I'm
Janice Porter:
00:37:01
going to have to have you back, because we could go on forever,
Janice Porter:
00:37:04
but I'm going to have to wrap it up, and I would like to ask you
Janice Porter:
00:37:08
a couple of quick fire questions at the end. One, do you I
Janice Porter:
00:37:14
noticed you quoted a lot of books that I recognized in your
Janice Porter:
00:37:17
book, some of the good ones from way back and still classics. Do
Janice Porter:
00:37:22
you read today? Do you read business books? Do you read
Janice Porter:
00:37:25
novels? Do you read in book form? Do you read audibly?
Janice Porter:
00:37:28
Listen? Do you watch? What do you do?
John Ray:
00:37:32
I typically read is what I do, but, but I also I
John Ray:
00:37:37
like Audible for on the go, it depends on the book.
Janice Porter:
00:37:41
Okay, okay. Do you listen to podcasts? Oh, yes,
Janice Porter:
00:37:45
absolutely. What's your favorite one?
John Ray:
00:37:48
What relationship rules?
Janice Porter:
00:37:49
Gotta get it right though. It's relationships
Janice Porter:
00:37:53
rule. Yeah, there you go. There you go.
John Ray:
00:37:56
Though, yeah, yes. I love, I love podcast and I love
John Ray:
00:38:03
listening to, seriously, I do listen to the to the I get
John Ray:
00:38:08
hooked on podcast host and what, just like any other podcast
John Ray:
00:38:13
listener. And so I've listened to a number of years. I love
John Ray:
00:38:17
them. And so, you know, I That's what gets me a lot of the
John Ray:
00:38:22
podcast I listen to, I end up talking to fans, right?
Janice Porter:
00:38:27
Yeah, that's another piece, actually, that I
Janice Porter:
00:38:29
loved in the end of your book about podcasting as a marketing
Janice Porter:
00:38:32
tool, because it is. It's amazing what the where it takes
Janice Porter:
00:38:36
you and the people that you meet. So I love that, and I
Janice Porter:
00:38:39
think that's how we met, in a sense, because we both had a
Janice Porter:
00:38:42
podcast, and it was an opportunity for us to talk. So
Janice Porter:
00:38:46
thank you, John, thank you for being here. Last question, best
Janice Porter:
00:38:49
piece of business advice you would share with my audience,
Janice Porter:
00:38:53
which is the same as your audience, really, business
Janice Porter:
00:38:55
owners, entrepreneurs, solo printers, service providers,
John Ray:
00:39:00
just understand that clients see more value in you
John Ray:
00:39:04
and what you do for them than you see yourself. And if you
John Ray:
00:39:08
understand that and make that a part of how you communicate, how
John Ray:
00:39:15
you deliver your service, how you position your service, your
John Ray:
00:39:19
business development, it will change everything. It'll change
John Ray:
00:39:23
your pricing. It'll change how you market, how much you have to
John Ray:
00:39:28
market. It will change everything in your business. So
John Ray:
00:39:32
to me, that's a powerful idea.
Janice Porter:
00:39:34
It's it certainly is. Thank you so much. Thank you
Janice Porter:
00:39:37
for being here today, and I know that it's about showing up with
Janice Porter:
00:39:43
intention, clarity and service, and in a world where Trust is
Janice Porter:
00:39:46
everything, your your insights offer a blueprint for building
Janice Porter:
00:39:51
client relationships rooted in value and respect. If we want to
Janice Porter:
00:39:56
learn more about your work, John, where can they? Find you.
Janice Porter:
00:40:00
I will put it in the show notes, of course.
John Ray:
00:40:03
Well, thank you. And first of all, thanks again for
John Ray:
00:40:06
for having me. It's just been such a delight my pleasure.
John Ray:
00:40:09
Yeah, I really have enjoyed our conversation. And thank you
John Ray:
00:40:12
again for your great work, so you can reach me on my website
John Ray:
00:40:17
is one place to connect. John ray.co, J, O, H, N, R, A, y.co,
John Ray:
00:40:23
connect with me on LinkedIn. I'm John Ray one on LinkedIn. I
John Ray:
00:40:28
write a lot about these issues on LinkedIn and post there. And
John Ray:
00:40:33
then my podcast, as you mentioned, is called the price
John Ray:
00:40:37
and value journey, and you can find that that podcast wherever
John Ray:
00:40:42
you access your
Janice Porter:
00:40:45
podcast, so perfect, and your book The
Janice Porter:
00:40:48
generosity mindset, the
John Ray:
00:40:49
generosity mindset.com to learn more about my book,
John Ray:
00:40:53
perfect.
Janice Porter:
00:40:54
Thank you so much, John, again, it's been a
Janice Porter:
00:40:56
pleasure talking to you and thank you to my audience, please
Janice Porter:
00:40:59
remember to stay connected and be remembered. Thanks for
Janice Porter:
00:41:04
joining us. If today's show inspired you to make a new
Janice Porter:
00:41:07
connection, why not start with me? Head over to LinkedIn and
Janice Porter:
00:41:12
connect with me. Be sure to let me know you are a podcast
Janice Porter:
00:41:15
listener, because I select one listener each month who connects
Janice Porter:
00:41:19
with me on LinkedIn for a complimentary profile audit. And
Janice Porter:
00:41:23
you know, I love to meet new people, so I hope you take me up
Janice Porter:
00:41:26
on it. Don't forget to stay connected and be remembered.
Janice Porter:
00:41:30
You.