If you’ve ever had a client conversation that left you doubting everything… this episode is for you.

In this second episode of The Agency Diaries, Kate Williams - founder of award-winning digital agency KW Marketing- is joined by Phoebe in her team to break down one of those client calls - the kind that rattles your confidence, drains your energy, and changes how you show up as an agency owner.

Kate walks through how it felt in the moment, and what the experience taught her about boundaries, responsibility, and protecting both herself and her team.

This isn’t about blaming clients or venting - it’s about learning how to handle hard conversations without spiralling, oversharing, or burning yourself out.

You’ll hear:

1. What actually happens in client calls that knock your confidence
2. Why these moments feel so heavy for agency owners
3. The mistake most founders make when emotions run high
4. How to step back, regroup, and respond professionally
5. The Calm Resolution Email - a firm, professional script Kate now uses to reset boundaries

If you’ve ever replayed a client call in your head, questioned yourself afterwards, or wondered how to handle situations like this better, this episode will help.

LINKS & RESOURCES:

1. Join the movement at theagencydiaries.co.uk
2. Follow @theagencydiaries_ for honest conversations about agency life
3. If this resonated, leave a review - it helps more founders find this space.

No guru nonsense. No highlight reels. Just real stories, real lessons, and practical tools for agency life.