Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

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We're continuing with a string of excellent guests, and we have a returning friend and friend of the show, Ken Bullard.

Our topic is delegation.

If you're one of those folks that has a hard time delegating, because maybe you just think you can do it better and faster yourself, this is an episode for you.

Kent has immersed himself into this topic and has some wonderful material, of which we are bringing a sample to our audience, "Delegation WINS."

Kent worked through an example that I gave him of my recent experience with delegation, And we worked straight through Ken's model, discussing: WINS, what the win looks like, the impact of the delegation, non-negotiables, and how to support the people we're delegating with.

The Word of The Day:

Verb (or an intransitive verb)

Delegate

1 to entrust to another

delegate authority

delegated the task to her assistant

2 to assign responsibility or authority

a good manager knows how to delegate

“Delegate” in my view has never meant transferring ultimate responsibility. It means bringing someone in to act, while you remain accountable for the outcome.

If you find this topic as helpful as I found it enjoyable.

Sincerely,

Craig O’Neill

Kent Bullard: https://lp.wearetheinstitute.com/, [email protected]

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

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