Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express
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In our Episode Today:
I was sitting on hold for an active support ticket recently… the apple phone I’ve been using for three years started having an issue… and for some weird reason I made a connection to a book I read back when I was a teenager: “How to get out of a speeding ticket.”
I can’t remember the title exactly - but that may have been the title, I’ve failed to find the book and can only remember it was written by a police officer. It was a little tongue in cheek in some chapters - but it actually did have some pragmatic and thoughtful advice about how to treat officers with respect and potentially earn a better outcome than we deserve in the moment.
Topics I’ll discuss:
- Three simple principles to handle traffic encounters or support tickets the right way
- Actual tips to get out of speeding tickets… or get a lower ticket!
- Showing respect / Reducing fear
- Gratitude for human help in the world today.
Now.
I’m also a human - and make no claims to get my personal interactions right all the time… but that’s part of why I recognize the need for topics like this. It’s really easy to let the frustration we’re dealing with get to us - and allow it to shape our interactions.
For our listeners - I hope you’ll thing about the people you need help from at times - those part suppliers, the warranty adjudicators, upset customers… same principles apply.
The lesson today is that being right isn’t what gets you results. Effective communication gets you results.
Sincerely,
Craig O’Neill
Spoilter alert - despite my desire to get a resolution on my iphone… there was no help that involved anything other than a low trade in value and new iPhone…
I’m back- Team Android! Lets go!
Our Word of the Day today: Umbrage.
Used in a sentence:
Despite my appreciation for the support staff that tried to help me at Apple - I take umbrage at the fact that my device died a premature death so soon after my contract expired… so I switched devices and carriers.
Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:
The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.
Contact Information
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
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Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
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