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↓ Episode 150 – RV Warranties Have Become the Hot Topic – From New RVs to New Appliances – Are they any good?↓
10th May 2024 • The Smart RVer Podcast • Eric Stark
00:00:00 00:34:10

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The Smart RVer Podcast delivering the smarts you need to enjoy the freedom of RV Lifestyle without the fear of breaking down! Enjoying the RV Life: In this Episode Alexis explains the value in having a designated hand washing station aka, a place to wash up without bringing all of the dirt into the RV. Depending on where you are camping what activities you are involved in the hand washing station will lower the wear and tear on the RV and keep the bathroom and kitchen cleaner. Eric points out that some RVs have outside showers and or sinks so these can be those designated clean up areas.  Staying On The Road: Everybody asks about the warranty and what's in but, no one ever takes the time to read one, no matter what the purchase is. We trust the salesman 100% that he is honest and sharing the good and bad. The points that matter are typically ignored leaving you with little or no recourse in some cases. A warranty for an RV purchase nails down the future of how things will be done regardless if you think it is right. Always read the warranty from an RV Dealership, Always! The Next Stop: Mount Washington, NH is a very interesting place to visit and explore in an RV. With a ton of history involved, there's so much to learn and see when you visit New Hampshire. The Smart RVer adds new places to visit in your RV every week and there are a lot of places to visit in the United States in an RV. The choices are endless. Safe Travels RV Envy: In this segment Eric explains the importance of using Slide Out Lubricants and keeping up on the maintenance. Keeping the slide out seals conditioned is so important to extend the life of them. Slide Seals can be hard to find and expensive to replace, the upfront maintenance is well worth the time and expense. The same is true with slide out motors and mechanisms. Keeping the gears and tracks, and channels clean and lubricated with the proper maintenance products is very important. We recommend using any of the following products made by Best, Thetford, Camco, 3X. There are other but we know and trust the products mentioned. Our Online Resources: The Smart Rver YouTube Channel - Check Out Our No-Nonsense YouTube Videos Sunpro Mfg - RV Sunshade, Windshield Covers & Slide Out Awning Fabrics Hot Boat Ropes - Marine Cordage- Anchor Lines, Dock Lines, Tow Lines, etc. Top Rated Podcast - The Smart RVer Podcast Website

Transcripts

00;00;00;00 - 00;00;24;17

Eric

RV warranties have become the hot topic today from new trees to new appliances. But are they any good? We're going to answer that. And staying on the road. But before we get into that, we're going to look at enjoying the RV life. And today we will be talking about establishing a hand-washing station. And then in the next stop, we're going to be traveling to exciting Mount Washington, New Hampshire.

00;00;24;19 - 00;00;53;00

Eric

And we're also going to visit the COG Railway while we're there. And then in Greenville, we're going to talk about RV, slide out, see a lubricant and slide out hardware lubricant. Wow, that's exciting. But those slides got to work right? No work. We got problems. So this is Eric Stark with the Smart RV or podcast, which delivers the smarts you need to enjoy the freedom of the RV lifestyle without the fear of breaking down less talk everything.

00;00;53;00 - 00;01;15;01

Eric

RV Today is episode 150. Let's dig into it. So elect with us one more time. Oh. Oh, Sounds like the last time. No, the one one in the Lexus is here. She's in a good mood today. Who I am. So she's in a good mood. Raw. Happy, right? The good jugs this morning. All right, I got it up.

00;01;15;01 - 00;01;39;16

Eric

I like it. I'm kidding. Yeah, you got to see your eyes bad. That's why she's never on the camera. Yeah, exactly. Bloodshot. Needle stick in our arm. That's horrible. I don't know how we do this. Boy, you know, I had an interesting conversation today with a customer who came into the store. Mm hmm. So he is complaining about the price of a it was a piece of hardware for a cabinet.

00;01;39;17 - 00;02;08;12

Eric

know, the newer RV is like a:

00;02;08;13 - 00;02;29;28

Eric

Yeah. So I thought that was so interesting. You know, it's like there's some truth to that. Yeah. If you're used to not doing low quality work, it's hard to make low quality stuff, right? So true. In some villages comes natural. Other companies set up shop just to do that. Yeah. Yep. All the way. Yeah. Like Amazon, they set up to not have a customer service man, and they're single.

00;02;29;28 - 00;02;54;04

Eric

Fill out it. Then you go, I'm not going to go into down that road. We're going to keep this show positive today. All right. All right. So everybody's listening today and having a good time out there on their RV. Summer is kicking off or spring is. Yeah. I'm d winter eyes earlier than good shape because you've been listening to the Smart RV your podcast Zach Now it's time to use those RV which I just got mine D winterized, put air in the tires, checked everything out.

00;02;54;05 - 00;03;24;28

Eric

Good job. Ready to go with anything cracked? Nope. You did it right. I did it right job and it worked. Amazing. That's awesome. Yeah. How smart of the RV manufacturer. I know everything looks good, so. All right, let's get into this now. And let's start with enjoying the RV life. Establishing a hand-washing station Now might sound pretty mundane, but there's some good points that Alexis is going to share with us about that.

00;03;24;29 - 00;03;57;16

Eric

Yeah, and this makes absolute sense, especially if you have kids. I think so, yeah. Yeah. Either one, honestly. A big family. So this is can be in valuable. The reason for doing this is because, you know, we want to keep our hygiene up over camping. It doesn't matter where we are or wherever, but really having this station outside of your RV that reduces you going in and out and especially kids because you know, all they are going going into the RV, out of the RV, using the water, you know, hopefully where the campground is.

00;03;57;16 - 00;04;22;21

Eric

They do have a bathroom, you know, outside, do not always using it. But this is one thing you can do yourself that you can control, is setting up this water station, this handwashing station, having a jug there that's available with the water pump and everything. Well, maybe not a pump, but a faucet, I guess. Yeah, we have to have one would be cool, but yeah, and a bowl like the old do.

00;04;22;21 - 00;04;41;07

Eric

Yeah. Just turn it the right way. You now have some soap out there. Maybe like a thing for a paper towel roll would be even more beneficial. Maybe a little trash can there. So you can just a whole station setup would be really smart, and then your kids aren't going in, and now you can kind of keep them outside the RV.

00;04;41;07 - 00;05;02;09

Eric

Hopefully, you know, during the day that would be good. So it just reduces that use of your RV and makes life a little easier and cleaner, less wear and tear on the RV. That's what we want. Yeah, exactly. Everybody can relate to this. It's like kids, they're hungry. So when they get here, they all know the refrigerator door and they stand in line as they take stuff out and walk away.

00;05;02;09 - 00;05;19;26

Eric

When they're all done leaving popsicles on the counter or whatever. Yeah. And when you talked about that, it made me kind of think of kids in a bathroom. They're going to make them mass bathrooms. And our trees are smaller, the sinks are smaller, so that mess becomes much bigger. Look, you know, actually now, Alexis is a striving RV expert.

00;05;19;26 - 00;05;42;01

Eric

We're on the RV expert. That's true. So one thing she didn't mention is some trees have outside kitchens or an outside sink with a stove maybe. And they also have outside showers. So those are excellent places to like. This is where you do that cleanup. Don't come inside. Put a table here with some soap on it. Make a mess out here.

00;05;42;01 - 00;05;58;15

Eric

Don't care what you do out here. Just don't do it inside. Exactly. You know, kids are bad. I mean, heck, I make about sometimes go the house doing something and I'm in a hurry. Yeah, you know, I'm in and out and there's greasy soap on the counter or whatever. Exactly. So, yeah, that's why I got married right now.

00;05;58;15 - 00;06;20;28

Eric

Just. Oh, wow. My wife's not here to hear that, so she callousness episode. Oh, listen, Karen, now, just so you know, sounds pretty basic and mundane, but it's actually a pretty clever thing. And I'm sure a lot of our viewers do that. You know, just set something up outside, especially if you're outdoors doing stuff or you're having to do some work on the RV's or you're planning on doing something, that's why you're on your trip, which is normal, you know?

00;06;20;28 - 00;06;39;06

Eric

Yeah. Yeah. It's nice to have is like when you break down on the road, it's so nice to have some water. Just wash your hands of some, you know? Yeah. You take it for granted until we don't have to make your kids wear disposable gloves everywhere they go. You could be kind of hilarious. Little weird with bright pink gloves or something would be awesome.

00;06;39;07 - 00;06;58;19

Eric

You put them in a bubble, you know that movie? Boy, oh, boy, The bubble boy. George Costanza. I'll pop it. You all right? So that's pretty basic. So this is going to you this information is going to be on the smart area and it actually has more. They're kind of explaining how to do it, the greater details. But I think you get the gist and that's what's important.

00;06;58;21 - 00;07;18;19

Eric

So it'll be on enjoying the life on the Smart RV or Tor.com actually is there now. Yep. So you can check that out. Now we're going to get to staying on the road with RV warranties. You know, they are a hot topic today because so many people have bought new RV since the pandemic started. Well, it's over now.

00;07;18;21 - 00;07;45;28

Eric

Well, most of the places over. So RV sales went through the roof. People are buying them and they're getting these things and they expected to be like a car. You know, But it's not. But they come with appliances that have their own warranty. An RV is not like a car, and that's what kind of confuses people. Yeah. When you buy a Toyota, you have a warranty issue with anything on that car goes back to the Toyota dealership.

00;07;45;29 - 00;08;14;05

Eric

Yeah. Even if they put something on it, like at their own will put out some new tires and wheels. You go back to the Toyota dealership, whether you bought it there or another one, it doesn't matter where you go. Exactly. And RVs are not that way. I mean, they're no, they're not that way at all. You know, and RV warranties are going to vary depending on the manufacturer, the RV, where you buy it, The RV, what came with it, You know, a lot of them are very similar.

00;08;14;05 - 00;08;35;06

Eric

The warranties are. But there's things that you just have to know, like they're not like being cars. I always kind of push this, being careful before you ever sign on the dotted line with an RV. Alexis bought a new car recently. How was I about that? Oh, boy. Everything. Yeah. Why are you go? Yeah, Yeah, I'll record it, do everything.

00;08;35;08 - 00;08;55;11

Eric

And there's a reason why. And everything should be in writing. But before we get into some of those finer details, let's talk about just the bigger picture here. So there's about eight different areas you have to consider when you're buying an RV. Depends on the RV, too. There's more than eight, but there's eight points here that I have.

00;08;55;14 - 00;09;17;27

Eric

So the manufacturer's warranty, you know, that comes with all new RV. So you buy a brand new RV, it's going to have a warranty of some kind that's going to cover defects in materials and workmanship, and that's going to be for a certain period of time, maybe one year, maybe two years, maybe three years. Parts of the RV might have a one year warranty where other parts might have a 20 year warranty or a lifetime warranty.

00;09;17;27 - 00;09;44;20

Eric

It's just going to depend on the RV and that warranty begins usually once you sign the dotted line. In other words, you've made the purchase. That warranty is ticking. Now, the second aspect of warranties in RV's, you have appliances in the RV and accessories and they have their own warranty. And most RV dealerships will take care of those warranties because they're doing all the other warranty work.

00;09;44;20 - 00;10;18;24

Eric

They can become part of it. If you go back to the dealership, you know, for the domestic refrigerator not working well, they should be able to take care of that under warranty. That's what they do. But appliances, they have a standalone warranty that can be done by any RV repair facility. So let's say you buy an RV at the dealership, you don't have to go back to the dealership to get that refrigerator warranty if it were to fail or the furnace or the water heater, you can go to any facility that does RV repairs that warranty is that brand.

00;10;18;26 - 00;10;50;22

Eric

Whether it's nor called dematic suburban one, it matter. You know, some companies don't even care if you're a warranty center. They'll just send you the parts and pay you to do it. They just want to take care of their customer. Remember that? And I say that because sometimes people take their RV's to a dealership because they're let's say the refrigerator is not working and the dealership says, I'll were too busy to take care of it, or they say something like this, Well, you didn't buy this RV from us, so we won't do the warranty work on it.

00;10;50;24 - 00;11;07;20

Eric

Now that's pretty common and I think we're going to get into that. But I'm going to hit it now where if you buy an RV in Idaho, at a dealership in Idaho, and you take it to Arizona where you live and you have a dealership there, the sells the same brand, they might not do warranty work for you.

00;11;07;25 - 00;11;27;27

Eric

Mhm. But this is about appliances. It wouldn't matter if they warranty the brand of the RV if they were a domestic warranty center, they should warranty the refrigerator. But some of them won't tell you that. They make it sound like the warranties gone unless you go back to where you bought the RV. Right. Because they don't warranty work.

00;11;27;29 - 00;11;44;02

Eric

I mean no one really likes it. It's not like you just wish for all the warranty work to come in. It's this much harder to get paid. It doesn't pay as well. There's more time involved, you know, You don't get paid for paperwork, somebody's warranty claims, blah, blah, blah. Right now, I was like, Josh, you premiered at Bitches.

00;11;44;02 - 00;12;00;16

Eric

But, you know, there is a little truth to some of those complaining. Yeah, but I get it. It's just part of life where automotive dealerships, they don't even deal with their warranty. They have a third party service who takes care of all their warranty work. So to them, they don't care. It's just gone after this country are already paying right now.

00;12;00;18 - 00;12;18;00

Eric

So remember that if you buy a new RV, the appliances can be warranty anywhere. Doesn't have to be where you bought the RV or even a dealership that sells that brand. If they would even do the warranty work to begin with. Now, also, when you're buying a new RV, they're going to push you hard on an extended warranty.

00;12;18;02 - 00;12;35;01

Eric

Money is packed into they make a boatload of money on extended warranties. And if you say no, get ready, because they're going to treat you like dirt after that. That's the last straw. You know, you're not buying extended warranty. That's it. You are no longer a good customer. We don't like you anymore. We're going to take your money, though.

00;12;35;02 - 00;12;57;00

Eric

We don't like you. Now, a third one are third party warranties or extended warranties can be good. Everybody has to make up their decision on that. Me personally, never buy one. That's just me. And some of it's because the dealerships lie through their teeth. Like when I bought my RV, he said, Oh, you get the extended warranty. I said, Well, it doesn't work.

00;12;57;00 - 00;13;14;21

Eric

I'd have to if I'm take that to myself for repairs. No, now you get paid to do it yourself, but they're not going to pay my company for me to work on my RV. Yeah, it's a conflict of interest there. Oh, no, no, no, no. Well, show me that in writing. Well, it's in there. Don't worry about it.

00;13;14;23 - 00;13;34;15

Eric

Don't worry about, you know, $5,000 warranty. Forget it. I'm not doing it, you know, and I'm not going to take it to someone else. There's no way around here that I would trust to take it to. Yeah, well, there's one mobile guy that's about it, right? So be careful with the extended warranties. They don't always cover everything that they say they're going to cover.

00;13;34;18 - 00;13;51;26

Eric

And there's limits on, you know, Part A might have a limit on the warranty coverage where part B might be no matter what, they're going to take care of it. Then also, coverage limits. You know, every warranty has a limit. So you have to understand what is covered, what isn't covered. And we touched out on that a little bit.

00;13;52;00 - 00;14;09;26

Eric

So we're kind of going the big picture here with these coverage limits. That means you got to read the warranty. You have to see what a warranty really covers. I mean, everything we've talked about as far as a warranty goes, most everybody doesn't read it. They let the salesman tell you what's in it. Yeah, which is bad. Sign here, sign there.

00;14;09;29 - 00;14;26;01

Eric

Heck, I mean, I've done it, but I also know that a warranty to me is worthless because in most cases, especially an RV, I'm just going to take care of it myself. Unless some major thing. Yeah, if the roof's blown off. Yeah, I'll take it back to the dealership and fight with them, trying to get it fixed. You know, a fixed right the first time.

00;14;26;02 - 00;14;43;15

Eric

Yeah, all that fun stuff. But even then, the heck, they do such a poor job sometimes not all dealerships, but some that, you know, you get it back. You're like, wow, it doesn't leak anymore. But look at all these other stuff. The the damage they did or it was in doesn't look like the factory anymore. You know, It's like the inside of a shack.

00;14;43;18 - 00;15;00;16

Eric

What happened? Yeah. So you got to read the warranties. Ultimately, you can't read a warranty. All their warranties in a day. If you're going to buy the regular warranty and extended warranty, you know, make sure of coverage. You're going to have questions. There's going to be legal mumbo jumbo in there that you're probably not going to understand. So bring a lawyer.

00;15;00;19 - 00;15;19;25

Eric

Yeah, exactly. So, you know, you can get the warranty advance if you know the year, make model all that you want to buy sell. I'd like to see the warranty up front. And if the dealership doesn't give it to you, then go to the manufacturer. Say you are dealing with this dealership here. They don't want me to look at the warranty in advance, but I'd like to see it and see what's in it.

00;15;19;25 - 00;15;43;20

Eric

And then when you get there, make sure their warranty is the exact same one you got. Yeah. That there's not two different warranties. That sounds weird, but there's a lot of disconnect between the manufacturer and the dealership and paperwork and what you get versus what really what you really should have got. Yeah, because sometimes you get manuals for stuff that you only have in your RV or, you know, things that are kind of close, but not really yet.

00;15;43;20 - 00;16;01;29

Eric

So you have to be cautious there. And then sometimes to maintain a warranty and this is probably going to fall more into buying a motor home with a chassis that, you know, there are certain maintenance outs to be done, service requirements, you know, at certain intervals, you have to change your oil, you know, check the brakes, do clean system flushes.

00;16;01;29 - 00;16;21;11

Eric

If you don't have documentation for that, they might not do a warranty for you. And that's understandable as some of that's the same with cars cars anchor little more lenient on it you say used to be my getting a little bit worse you know you want to make sure you're keeping up on that maintenance if the warranty is very you know a big concern of yours can your warranty be transferred?

00;16;21;15 - 00;16;38;27

Eric

That's going to depend on the manufacturer. Some are, some aren't. So you have to make sure that's in writing before you ever decide, you know, that you're going to sell your RV and tell the person, oh, the warranty comes with the RV. That's not necessarily true. But if it were true, it can actually add some value to the selling of the RV.

00;16;38;27 - 00;17;08;29

Eric

It's like, wow, okay, it comes with a warranty. That's nice. Yeah. You know, some dealerships might offer optional coverages for different things. You know, maybe something you had it all added on and they're going to offer something for it. Maybe it's an in-house warranty, some little scam they cooked up to give you a extra warranty on something or they're going to use the old, you know, if you buy our club card, no matter where you're at in the country, you find one of our dealerships right there.

00;17;08;29 - 00;17;40;08

Eric

How many dealerships do you have? We got six. So no matter where you are in the country. Okay, so that falls apart right away. Yeah, But anyway, let's say they have coverage where you travel. They got 20 dealerships and you know, you'll pretty much be able to hit one of them. They say, you know, if with our Clubcard is 500 bucks and all you do is call a dealership and we put you in front of the line, you get priority service and make sure that's for real, because a lot of people spend the money and 500 bucks is probably on the really cheap side.

00;17;40;09 - 00;17;59;28

Eric

Yeah, they'll they'll put you in front and let you sit there in front of the line rail, let you sit in the back of the line. Right. Or be okay. Well, if you really want to get this in and out, I know you're on your vacation. If you go find the parts for us, we'll get them installed and we'll give you the labor deals like that.

00;18;00;02 - 00;18;16;09

Eric

So be careful. You know a club they don't want to be your buddy used by the RV, man. You know, once you're out of there, get out of here. We don't like you anymore. There's pros and cons to all these warranties. You know, if you buy extended warranty, there's peace of mind, and that's great. I don't have to worry about a thing.

00;18;16;13 - 00;18;34;02

Eric

You know, you can get on warranties, gap insurance, things like that, you know, and a peace of mind, you know, it's convenience because you want to sell a bunch of money out of your pocket. You know, when you get it, a pair down there might be a deductible but is so minimal, say, who cares exactly if the warranties, you know, transferable.

00;18;34;03 - 00;18;52;17

Eric

Oh, wow, That's awesome. You know, Sure. But then again, you know, there's cons to it as well. You got to buy the warranty. Is money out of your pocket. Will you ever use it? You know, it's like insurance, you know. And also it may or may not be a good warranty. It might never come in handy for you because everything that fails is not covered.

00;18;52;19 - 00;19;15;11

Eric

Very true. You know, there's limitations. You know how long things are going to be covered. Like I said earlier, deductibles, the service requirements, the claims process. What's involved in that? Yeah. 200 pictures and a note from your mother. I mean, generally, most extended warranties are not that bad. You know, dealerships and their warranties with the manufacturer, that's their problem.

00;19;15;11 - 00;19;35;01

Eric

They're selling the brand that is 100% on them. I don't care what anybody says. If it's a dealership and they're selling brand A and they don't like the warranty process, that is their problem. Exactly. That's not your problem. And it never should be. They should just take care of you and get you in and out, period. It's easy for me to say that.

00;19;35;01 - 00;19;54;24

Eric

But as reality of it, you know, Ford doesn't say, well, golly gosh, jeepers. You know, we talked to Ford headquarters and our rep there and well, he's been pretty busy. And his wife just had a baby. And, you know, two kids, you know, a kid on the way, this and that. And, you know, their uncle just died. You don't hear all that nonsense.

00;19;54;24 - 00;20;29;14

Eric

And that's what it's like when a dealership's telling you, well, you know, the manufacturer, they're not responding. They're not doing this right. Who cares? Fix it. It's under warranty. Yeah. Get it done. I'll sign the warranty claim, Get my RV done. Take care of me, you know? Yeah. Doesn't work that way. And cars are totally different. And a lot of our viewers who have bought new RVs in the last few years, they're they're shocked when it comes to warranties or you can't go look sometimes by the year make a model like a car RV are nothing like cars.

00;20;29;16 - 00;20;51;16

Eric

No, not at all. Nope. And you know, you take a car and it doesn't matter if you bought a $25,000 Toyota. Let's see the the lowest priced model they have or you bought the most expensive model, they're going to take care of it almost the same. Yes. The more you spend, they are nicer to you. They might call you Mister man, you know.

00;20;51;16 - 00;21;10;05

Eric

But they take care of it. And the warranties are going to be a little bit different. But they still take care of the problems. And that's what's important. Yeah, an RV. The RVs are not like that. And believe me, I'm not trying to say don't buy an RV. Just be aware. When you do buy an RV, you have to go with your eyes wide open.

00;21;10;06 - 00;21;29;11

Eric

You know, it's it's like I said, with the Lexus, when she's buying a car, I gave her all this advice, you know, I'll do this, they'll do that, and blah, blah, blah. And your eyes are rolling back to her head, you know? But it's the reality of it. Yeah. And when you're going in buying something, you've already been at the dealership for a long time.

00;21;29;11 - 00;21;47;14

Eric

You're worn out, you're sick and tired of being there. You want to get this thing and go, Yeah, exactly. And they're going to drag it out. They're going to wear you down some more. It's like being in a prison camp and they're torturing you. For more information and you don't know how to do it. And it just the lights get hotter, they turn up the thermostat, it's getting warmer in there.

00;21;47;14 - 00;22;06;24

Eric

And you now also the guy is wearing like a Gestapo uniform and just hitting, you know, the rubber hose. Well, maybe not that bad. Okay. But the guy is not your friend and he's just taken his time. He's going to go through every single little thing. He's just wearing you down. Yeah. Then you're tired of asking questions. It's just get me out of here.

00;22;06;24 - 00;22;24;05

Eric

And that's where it all falls apart. Mistakes start happening. Mark my words. I know many of you listening to this are saying, Oh, but that's exactly what I did. That's exactly what happened to me. Yeah, they come over here. Well, this is what this does. And they circle something that means something. They put a line underneath it that means some two lines.

00;22;24;05 - 00;22;43;01

Eric

Oh, boy, you're in trouble. You see the principal after this one? Yep. It's all part of the tactics. It is. They want to sell you that extended warranty, and they don't want you to ask any questions that are sensible and they don't want you to read a warranty and they're going to tell you to sign stuff. This is has to do with the warranty.

00;22;43;04 - 00;23;07;20

Eric

Now, I forget what episode it was that we did. Oh, by the way, this 150th episode just dawned on me. Yeah, and I bust out the confetti, the Macy's Day Parade. Whoo hoo! All right, I ain't going to happen. So anyway, we did an episode a while back, and there's this lawyer on YouTube, Steve Leto, LA or Tito, something like that.

00;23;07;26 - 00;23;28;04

Eric

Something like he's a lawyer and he talks about buying a new RV. This couple was in, I think North Carolina. They bought it. It was a motor home. All these problems and the dealership want to do a thing for them, you know, according to this information, not a thing. It was engine related and it was motorhome house related.

00;23;28;12 - 00;23;45;28

Eric

So I went through the court system and it all the documents come out. Okay. Well, you signed this, you bought this motorhome as is, and you and you signed it and you're acknowledged you're buying it as is this a brand new RV? Why would you buy it? As is? Right, this makes sense. And so you buy it as is.

00;23;45;28 - 00;24;09;01

Eric

And then they also notice that that the manufacturer of the RV said any arbitration has to be done in Indiana. And you live in North Carolina. The dealership didn't tell you that, did they? Boy, so that guy, you know, probably just let it go because he's not going to travel to Indiana, hire a lawyer there and do all that back and forth for, you know, an RV warranty issue.

00;24;09;01 - 00;24;29;05

Eric

Maybe get the RV, take him back, just repair it. I don't know. You ever needed an engine, what the problems were. You have to sit there a way that out. Yeah. So where's the arbitration going to be if you get one of these RVs that has to be taken back to the manufacturer or it has so many problems or you're not getting cooperation from the dealership.

00;24;29;08 - 00;24;49;11

Eric

Now, there are some RV manufacturers who have RV parks at their facilities and you can go stay there for a week while they fix all this stuff on your RV under warranty. And that's cool. They do a lot better in a dealership. Well, they built the thing. It's going to go back much better. But that's not every time and that's not something everybody can do.

00;24;49;16 - 00;25;08;08

Eric

You can't just take a week off of work or whatever and do that or two weeks. Yeah, but you have to be aware. And that's the point of this Leto's law was talking about that. And the person I mean, they're in a bad situation and it's reading these warranties and there's a lot to it. So that's why I say get it in advance if you can.

00;25;08;08 - 00;25;25;10

Eric

Yeah, if you can buy an extended warranty, those extended warranties are filled with all sorts of traps. Yeah. You know, the trap door heater. Trap door. They're a sandpit here. You know, a snake in the corner there. It's like gone on a going on a trip with Indiana Jones. Yeah. Now you never know what you're going to find.

00;25;25;15 - 00;25;44;24

Eric

Yeah. Yeah. You know, so where you're hat, whatever kind of hat that is. And look out for big rolling rocks and snakes because you'll get hit if you don't. So again, I trying to say don't buy a new RV or even a used RV or the warranty but even use stuff you know make sure the warranties for real if you're going to be counting on that warranty.

00;25;44;26 - 00;26;02;19

Eric

And most people are in a big situation and some little stuff they don't mind paying read it plan on taking the time and you're going to make that guy at the dealership so annoyed when you when you try to be prepared. I again they hate it man they want dunces coming in there Have you ever noticed you know set of shopping carts?

00;26;02;19 - 00;26;18;09

Eric

They have a stack of dunce outs in the corner. Yeah. They want you to put one on and buy an RV. That's right. No, but you're not doing a but on the smart RV or hat and you go unprepared. It's right. Like when I buy an RV, they hate it because they ask all these questions. They can't stand it.

00;26;18;11 - 00;26;39;11

Eric

You know, you're looking at the RV, you check it out before you buy it. Oh, man, this guy, he's annoying, can get out. And it's like they said, bitches RV we don't build these things is going to have problems But remember it's not us. You know that's what we heard when we were there. That was their tagline. You know, they're, they're motto, their mantra or whatever.

00;26;39;13 - 00;26;59;19

Eric

Maybe it just our salesmen, but they start off the conversation, basically putting blame elsewhere. Yeah, that's a business. RV You know, there's we put that video out on YouTube about buying a new RV. You got to check that out like two weeks ago. Yeah, you got to look at it. Yeah, it really They tell you not to buy a new RV?

00;26;59;19 - 00;27;17;12

Eric

Yeah. So you got to check it out. Got to watch it. All right, so now that's going to wrap up that about warranties. I know. I sell a lot quickly there and it not trying to be negative like I said, just be prepared and there are some good brands are out there and there are some good dealerships, too.

00;27;17;12 - 00;27;42;16

Eric

You know I really bashed dealerships, the new RVs. Ironically, I'm in the business, but, you know, I just speak up. But the RV is are good. They're fun. They're a stress reliever. This is the time to rebuild and stuff. But, you know, don't be afraid to buy one. Just be prepared. Yeah. So since we brought up our YouTube channel, go ahead and check it out.

00;27;42;19 - 00;27;59;11

Eric

Go to YouTube, type in the Smart, our viewer, or go to our Web sites, the Smart RV aircon. We got a link that takes you right to our YouTube channel and our videos are they're very helpful. And check out those videos. And remember, if you hit the like button, you get to see confetti on the screen. Now, that is totally cool.

00;27;59;14 - 00;28;28;24

Eric

Confetti everywhere. Yeah. All right. Now the moment of truth. Well, maybe not. We are going to the next stop now. And this is revisiting oops, wrong notes here. Mount Washington and the COG Railway. So, Alexis, what is happening in Mt. Washington, New Hampshire? Well, Eric, let's take a little trip to New Hampshire together. Let's check it out. So this place is really cool.

00;28;28;24 - 00;28;50;17

Eric

When I did a little exploring on the Internet and I haven't been there personally, unfortunately, but I'd like to after reading about it, they've got some really cool stuff there. A lot of natural splendor. Obviously, with the COG Railway, you can go to the top and get a really good view and the train still runs, so you can do that as well.

00;28;50;20 - 00;29;14;10

Eric

It's known for Mount Washington is known for its towering peaks, really cool landscapes. The White Mountains, the region has a lot to offer, both historically and naturally. You can do a lot outside. There's some charming towns around that have a lot of history in them. That New England ambiance, you know, some you go there, you can expect a lot.

00;29;14;10 - 00;29;32;06

Eric

So it's good for families. It's good for couples, really. It's a it's an all around good experience. If you want to check it out. There's a lot to do. That sounds pretty good. Yeah. Reading the notes on the website. Yeah, it looks very interesting. Very. Yeah. There's always more to these next stops. So what we can bring out no time, right?

00;29;32;06 - 00;29;56;25

Eric

Exactly. You know, go to our website, you can read more that that's going to whet your appetite. Next thing you know, you're going to be in New Hampshire go and retro plaid were here man Yeah these guys steer me wrong. How cool is that? Awesome. All right, so that's a mount Washington, New Hampshire in the COG Railway. And railways are always cool to check out if you can hop on one and go for a day trip or a half a day or whatever, you know, it's fun.

00;29;56;28 - 00;30;14;23

Eric

Okay, Now that brings us to RV envy and has I promise we're in talk about our reseal lubricants and lubricant for the mechanisms of slide mechanisms and such. So exciting. So, you know, it is it's just it's I know people go to bed at night dreaming about it. I think I do. I mean, I dreamt about this all night last night.

00;30;14;23 - 00;30;44;21

Eric

Hi. I can't wait to get into RV envy today because everybody's jealous of a smooth running slide, Right? Well, there are people sometimes that are jealous as their slide is stuck out or halfway out, and yours just goes right in nice and quiet and everything works. Single man was mind worked like that? Yeah. Yeah, yeah. So you actually I bring it up because it's one of those things that is not really pushed it's not talked about as chronic.

00;30;44;21 - 00;31;04;04

Eric

If you know about it, you do it. If you don't, you don't. But you know, the rubber on the slides, those seals are expensive. They're not always real easy to find. So using the lubricant on them, the conditioner in that lubricant, the conditioner or a treatment helps protect them, extend the life, any other stuff made specifically for it.

00;31;04;04 - 00;31;30;00

Eric

Or you could use a product like 303 is not made just for it, but it'll work pretty good to extend the life. You know, it's kind of like armor all, but it's a million times better. So that's an option. 303 But Cameco makes Thetford, makes these products best, makes these things perma tax. A lot of companies do oh, gosh, triple acts or quadruple acts or billion acts.

00;31;30;00 - 00;31;53;14

Eric

The same company that makes coil cleaner for air conditioners, they make it. And then also you have the mechanism of the slide room. That's definitely something you want to maintain. Keep that thing going as smooth as possible, Extend the life of the gears. You get a little dirt build up on there. You might not think it's that much, but you got that little tiny gear on, that little motor pulling that big old massive slide in and out.

00;31;53;14 - 00;32;11;14

Eric

You know, it's all, you know, reduction gears and stuff to make it happen. But it's a load. So the cleaner it is and you keep it lubricated is going to run smoother and is going to extend the life of that gear and the motor, which is important. So I think does a break when you're out camping because inevitably that's where it'll probably brake.

00;32;11;14 - 00;32;33;19

Eric

Right. Never brakes in your driveway. Exactly. And you know, before you lubricate it, always clean everything off and maybe just make that part of your your maintenance program and, you know, the spring and fall or two or three times a year of how you want to do it and where you'd go, I would, you know, reuse dirt roads, paved roads, you know, all those are variables, but just maintain it the best you can.

00;32;33;19 - 00;32;49;25

Eric

Some of that stuff's not always accessible because the underbelly have you know, they're sealed up. So you can't do a lot the do it. You can try to make that work and extend the life of those gears in the motor. It just makes it really smoother. Then, you know, you will be the envy of the RV park. Look at that, guys.

00;32;49;25 - 00;33;11;16

Eric

Slides, man. They just go in like butter. Cool. All right, so Les Alexis has a ranch she wants to do. All right now. All right, Well, I think we're going to be done. Check out our Web site, Sun Pro Image Ecom. We make some great windshield cover for freight liners for the MBTA, the S two. We have SUNSHADE ones.

00;33;11;16 - 00;33;31;05

Eric

We have solid block out ones. Really cool. And we man people love them. They're awesome. Those that block out 100% block. I mean you don't want to be C and the bad boy for you so go to sun probably imgur.com and you can see those guys there. So that brings us to the end of the show today and next week and episode 100.

00;33;31;07 - 00;33;55;08

Eric

Yeah, next week. Episode 151. Yeah. Again, pop the confetti. Episode 150 is happening right now. So we're here to talk about safety on the road and more specifically, road flares. Safety flares. Another thing that's vastly, you know, overlooked. You go down the road, you see trees broke down. You got someone out there, the flashlight, you know, waving a cushion, trying to let you know there's a problem.

00;33;55;10 - 00;34;10;11

Eric

Forget that. And also, so that's how people get killed next week. All right. So we had a great show today. This is Eric Stark with the Smart RV or podcast has been great hanging out with everyone. And I if I don't see on the road less connected the smart RV or dot com.

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