Brian Searl:
00:00:46
Episode of MC Fireside Chats my name is Brian Searl with
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Insider Perks and Modern Campground
and my sucker here that I probably
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should put away for the show because
otherwise it wouldn't be professional.
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I was twirling it in my fingers, right?
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But I was telling these guys before
the show, and I think you'll agree,
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Joe, I don't know if I asked you this,
but like we definitely were talking
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about it with Jeremy and Devyn.
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If you offer somebody a sucker and
they're an adult obviously kids will
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always take suckers, and they refuse
the sucker, either one, they're
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diabetic, which is okay, or two,
they're just weird and they're not
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somebody you want to know, right?
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There's only one of two options.
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Joe Duemig: Sadly, I think I
fall in the weird category.
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I typically don't go for suckers.
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I guess I'm just weird.
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But we'll take that.
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I actually, I'm fine with it.
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Brian Searl: like people who like,
I used to say my thing used to
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be like people who you don't know
anybody who doesn't like donuts.
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And four people in a row, including David
Basler, were like, I don't, I hate donuts.
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I don't want donuts.
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I used to say every, like you don't
know anybody who likes donuts because
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they're all probably in prison.
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And then four people in a row,
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Devyn Johnson: That makes sense.
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So that makes sense.
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But I'll pick
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Brian Searl: welcome to everybody to
another episode of MC Fireside Chats.
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We got a couple recurring
guests here with us.
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Joe Duemig, who's about to move to
Spain, gonna tell us about the outdoor
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hospitality industry in Spain, Joe?
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Joe Duemig: maybe.
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not sure.
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trying to more ingrain ourselves
in the local culture rather
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than travel too terribly much.
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We're obviously, if we're going to be
in Europe for a year, we might as well
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visit some spots, but I don't want to
get into the place where we're just
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traveling all the time and not life
like it's lived the area we're at.
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Brian Searl: Yeah, that's fair.
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That's fair.
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It'll be interesting though.
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Jeremy, welcome back as always.
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Kona Hills Campground.
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Welcome.
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Let you guys introduce
yourselves in a second.
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We got Devyn, our special guest.
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We're missing a couple
of people here today.
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Said they were gonna come, so
we'll see if Jayne Cohen pops up or
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Casey Cochran or Zach Stoltenberg.
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not.
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Some, they're probably out
doing more important things
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than being on the podcast.
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But let's go around the room and
introduce ourselves real quick.
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Joe, you first.
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Joe Duemig: Yeah, I'm Joe Duemig.
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I am the founder of
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mobile app for RV resorts
and campgrounds to enhance
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communication and guest experience.
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Brian Searl: Awesome.
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Thanks for being here, Joe.
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Jeremy?
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Jeremy Johnson: Yeah, I'm Jeremy, one of
the co-owners of Kona Hills Campground.
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We are located in Marquette, Michigan
on the shores of Lake Superior.
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And we are officially in camping season.
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We opened two and a
half weeks ago or about.
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So we are rolling.
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Brian Searl: All right, excited
to hear about that and how
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the summer's going so far.
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Devyn?
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Devyn Johnson: Devyn Johnson.
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I'm the manager at Canopy RV Resort
here in New Braunfels, Texas.
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We're open year-round and we've
been, we celebrate our third
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anniversary in a couple weeks here.
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Brian Searl: Awesome.
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Thanks for being here, Devyn.
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All right the show.
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I'll talk to our recurring
guests, Joe and Jeremy.
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Is there anything that's come
across your desk in the last month
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since this group has been together?
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Longer for Joe.
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But that you guys feel like
we should be discussing.
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Obviously, Jeremy, you mentioned
the start of camping season.
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We all got like this backdrop
of is it going to be good?
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Is it going to be bad?
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But what else is there?
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What are you thinking about?
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Jeremy Johnson: I'm getting really focused
on driving driving demand right now.
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We have a lot of inherent demand
with our campground being that we're
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like right next to a national park.
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But, really trying to see what we can
do to drive occupancy rate, whether
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with social content or other technology.
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that's where my focus has been in the
last four weeks since we last talked.
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Brian Searl: Okay, so just, I want
to, when you first said it, I was
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picturing in my head like driving
demand, like people driving to you,
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but then I realized that you were…
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To be fair to be fair on me, okay,
we're developing a product with route
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intelligence that we're about to sell.
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So that's why my brain went there.
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But go ahead.
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Jeremy Johnson: No, the same thing.
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Yeah.
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But driving demand to our campground.
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Specifically driving, although being
in the Upper Peninsula of Michigan
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most of our guests are driving.
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I think, one of the things that we're
seeing is, a lot of, I, I guess I
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don't know if people are booking
less flights, but we're seeing really
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strong numbers summer reservations.
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guessing, lot of people at least in the
Midwest are looking to drive for vacation
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rather than fly for vacation right now.
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Brian Searl: Yeah, the CPI
numbers came out today.
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We can see our price inflation or
product inflation, whatever it is.
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Price index, thank you, Joe.
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There's too many numbers I
was looking at this morning.
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And it's, I think airlines is up 27%
year over year for airline tickets.
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So I think, yeah, for sure there's
more people driving, which is good
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for our industry to a point, right?
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And then we're not at that point yet.
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I don't think.
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So it's good to hear that people
are, like, things are going
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pretty good for you so far.
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What kind of strategies?
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Because you're always one of
those forward-thinking people.
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I try to learn from what
other people are doing.
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At least that's my sense of you, right?
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Don't get me wrong.
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I'm giving you a compliment.
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You can
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say no if you want.
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You're usually one of those
forward-thinking people who goes around
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and looks at what other people are doing
and tries to always think outside the box.
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So are there strategies or things
that you've learned or thought about
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that you've found success in early on?
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Jeremy Johnson: just
getting started with it.
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We didn't do too much with
demand drive, other than SEO.
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SEO was like our main revenue
generator in our first year.
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Which worked out really well
for us because we didn't have a
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lot of competition in our area.
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So all we had to do was
be visible on Google.
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But now it's okay, we know what
our baseline occupancy rate is.
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Can we actually create demand
ourselves rather than waiting
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to capture that demand?
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And that's where to your point,
Brian I do like to look at
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what other people are doing.
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And one of the, one of the things that
I'm doing right now is I'm working I,
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I'm sure you guys know who Ben Wolff is.
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He runs like Onera and some of that
stuff down in Texas Hill Country.
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So he started a marketing cohort
where he's teaching people how they
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do demand creation and generation
with his with his properties, but
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also with Oasi, which is his agency.
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So we're going through that right now
and learning how they create content
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at scale, what KPIs they're looking at.
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And we also are trying to define
our user persona a little bit.
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So we've got four users that we think
are most likely to visit our campground.
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And then we're creating content
based on those user profiles.
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And then we'll, test it out
on social and see what drives
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engagement and what doesn't.
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Brian Searl: Yeah, the personas
have always interested me.
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And Ben Wolff does I have never
taken his program, but I've heard
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good things about what he does.
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I'm where I'm on the fence with Ben
Wolff, not specifically, but his
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strategy I think it works for the
people who have something really
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interesting to share on social media.
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If you're a, I don't want to call you I
don't want to make it sound bad, but let's
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just say a regular campground, right?
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That's where I'm wondering is all
that content creation worth it?
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Maybe I'm wrong.
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I don't know.
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Jeremy Johnson: I think you either have
to have scale or you maybe not just
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two things, but you either have to have
scale or you have to be interesting.
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For example, I think it's really hard
to drive demand with a short-term
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rental in downtown Chicago.
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What makes you stand
out of the crowd there?
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But I might not be the most
interesting campground.
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We're fully rustic, but I have scale
and I have demand a high volume area.
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So just because I know that people
are wanting to visit Marquette I can,
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our angle is rustic camping, right?
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if you look at our Instagram account
right now, you'll see the content
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that we're pushing right this
moment is we're actually talking
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about the lack of amenities that
we that's our point right now.
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It's hey, this is…
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Brian Searl: makes you different though.
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Jeremy Johnson: and so that's
our, what we're testing right now.
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As I was talking about that, and
we got our, got like our urban
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escapee, our weekend warrior, our
outdoor enthusiast couple, and
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then our silent sports enthusiast.
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Like those are the four groups we're
trying to attract with content right now.
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Devyn Johnson: I want to say we,
my background's in social media
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marketing before I started here.
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And I became the manager here about
a year ago and I have hired somebody
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specific for social media here.
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And our numbers have our occupancy have
grown about 15 to 18% in the last six
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months because of our online presence.
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So like here, we're very saturated.
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We have, we're within walking
distance to three other campgrounds.
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We are the most, we offer the most,
we're the largest in that area,
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but we are also the highest priced.
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So for people right now, they're
looking for cheaper rates per se, but
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we sell who we are through social media.
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So if y'all are working on social media,
I think that's like a really great thing.
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We're also seeing younger people
and millennials and they're
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really big on social media too.
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So I would definitely
say keep going with that.
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Jeremy Johnson: You said
you grew 15%, was it?
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Devyn Johnson: 15%.
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Jeremy Johnson: I, if this results in
15% growth for us, I'll be pretty happy.
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Devyn Johnson: Yeah, just be consistent.
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Jeremy Johnson: Yeah.
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Brian Searl: To be fair though, you
said online presence, which is a
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bigger umbrella than just social media.
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Were you able to track that 15% directly
back to social media through or…
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Devyn Johnson: we have
tracked a lot of it.
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I don't want to say all of it was tracked
from online presence, but our numbers, we,
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when I took over, we probably had maybe
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a hundred followers on Instagram,
maybe actually we didn't even have a
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TikTok, probably about 500 on Facebook.
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Now we have, our views on TikTok average
8,000 views every video at least.
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And we're just, we're really, I think
I'm saying online presence, but we're
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trying to not only advertise locally, but
really our focus has just been online.
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So we've upped our Google
ads and SEO budget.
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We also been working with
Good Sam a little bit and they
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have some opportunities for
marketing and stuff as well.
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We actually use My Community
and that's been something that
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like we have put everywhere.
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We put links on our social media,
we put it on our website, and every
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person that comes in, okay, I say
every, 90% of the people that come in
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comment about how great it is to have
a technology aspect at campground.
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Because, there's a spot on there
where we can say, you have something
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going on after hours, click it.
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Leave us a Google review here.
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So I guess I'm saying online presence
and social media, it all flows together.
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Jeremy Johnson: Yeah, that's cool.
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That's really impressive.
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Brian Searl: And we know we
know social media works, right?
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And I just wanted to clarify the
whole umbrella of what you were
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doing because certainly a big chunk
of that is social media, I'm sure.
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And, but I think that's what the
message that some people need, like
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I'm a marketing guy too, we work, we do
marketing for four or 500 campgrounds.
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I think that's something that people
need to be cognizant of is what Jeremy is
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talking about with these buyer personas.
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And how you communicate to your
audience and what you do and what
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you say and how you portray yourself.
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Like Jeremy was saying with the,
the definitely advertising more
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of the traditional or non-amenity
style stay at his property.
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I was talking to a client this morning
about the same thing where they had,
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won't name the city or the client,
but like they're in a city where they
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had three new parks built near them.
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And it's not Texas surprisingly,
it's somewhere else.
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Three new parks near them within
the last three years that have
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taken a majority of the business.
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They're newer properties, they
have more amenities, they have lazy
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rivers, those kinds of things, right?
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I told them like, you, you
need to do what you do best.
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Embrace the traditional.
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I think maybe that's the
word, maybe it's not, right?
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But embrace who you are, tell your story,
communicate that because there's a whole
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lot of people who don't like change.
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There's a whole lot of people
who don't want to be near the
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chaos of all the amenities.
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And I think, and maybe you can shed
some light on this too, Joe, or,
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Jeremy or, But I think there's been
a kind of a race toward let's promote
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as many amenities as we can in our
industry the last X number of years.
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And there's been a about the people
who don't necessarily, like we like
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amenities, but that's not really
the number one reason we're coming.
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Maybe there's a different reason we're
coming for quiet or for nature or
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for peace or that's the same or not
change or stability or whatever, right?
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What do you guys think?
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Joe Duemig: I feel like the first
probably four,:
2020
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seemed like every park was coming,
like there were parks coming on left
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and right and every park was going
to have every amenity possible.
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And it's what it felt like.
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And there's different campers.
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probably are a little more,
like our family is probably
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a little more amenity rich.
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That's what we're looking for.
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But we have relatives that they
would rather go to a state park.
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And if they could get a state park that
they knew was going to be a little bit
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nicer, they would go, have everything, but
have be wooded, basically Jeremy's park.
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Then they would transition to that
if they could, a few a few like not
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upscale, but nicer activities to
do, not your, tie-dye, more cookie
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cutter things that everybody's doing.
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But having those like more catered
experiences or curated experiences.
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I think a very large market for that.
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And I do feel like the campgrounds
we're seeing coming online now
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are not like, they're starting to
become a little less amenity rich.
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That is what it seems to me, but
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Jeremy Johnson: think there's a difference
between amenity rich and curated, right?
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Like just because we don't have
mini golf course doesn't mean
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that we're not curated, right?
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And so
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just like that focus of hey, we're
gonna, we might not have mini golf,
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but we don't have this today, but
one of our plans is to have, a common
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area for so like that curation of
amenities I think is changing and what
293
:
00:14:09
people are looking for potentially.
294
:
00:14:11
Joe Duemig: Yeah, and what I was
saying was I was looking at your
295
:
00:14:12
park as being the curated amenities.
296
:
00:14:15
for your camper, for what your camper
likes as opposed to some of the mass
297
:
00:14:20
mass scale like, oh, all campers like
tie-dye, all campers like mini golf.
298
:
00:14:24
You're catering, you're curating
to the camper that you're expecting
299
:
00:14:28
to be there that is going to be a
little more rust- they be camping
300
:
00:14:32
but have have an experience, right?
301
:
00:14:35
It's experience management.
302
:
00:14:36
Devyn Johnson: I was
going to say that too.
303
:
00:14:37
I think a curated park is just creating
a cohesive experience where, can cater to
304
:
00:14:42
the four or however many different guest
types that you have and want to market to.
305
:
00:14:48
Jeremy Johnson: Yeah.
306
:
00:14:49
We're, and we're learning
what our customer wants.
307
:
00:14:52
Like we, we had somebody last
week who came specifically just
308
:
00:14:55
for the rocks at the campground.
309
:
00:14:57
Like they're like, that's why we're here.
310
:
00:14:59
We're here because you have old rocks.
311
:
00:15:01
And I was like, okay.
312
:
00:15:04
How do I sell that?
313
:
00:15:05
Brian Searl: you did.
314
:
00:15:06
You did Like you figured
out a way to sell it.
315
:
00:15:09
That's why they were there.
316
:
00:15:11
Devyn Johnson: Yeah.
317
:
00:15:11
Highlight that on social media.
318
:
00:15:13
around and put, say hey,
there's really cool rocks, fun
319
:
00:15:16
facts or something like that.
320
:
00:15:17
That would be pretty cool.
321
:
00:15:18
Joe Duemig: Gotta start naming them.
322
:
00:15:20
Brian Searl: We've had these
conversations on the show before, right?
323
:
00:15:23
Where we talk to people about I have
so many marketing people or campground
324
:
00:15:26
owners who call me and say, I want to do
marketing, but you want to reach RVers.
325
:
00:15:29
No, what, you haven't put
any thought into this.
326
:
00:15:31
And you did, and most of them haven't
done feasibility studies or haven't
327
:
00:15:34
had the market change on them like
it has this year in the last few
328
:
00:15:37
years, both up and down, right?
329
:
00:15:39
And you've got to look at your, like what
Jeremy is saying, your buyer personas.
330
:
00:15:42
If you think this is complicated,
you have ChatGPT in front of you,
331
:
00:15:45
you have Gemini, you have Claude.
332
:
00:15:46
This is much easier than it ever
was before to say, go research my
333
:
00:15:50
park, it will go out and look at
everything you have, fill out some
334
:
00:15:53
information and say, create what are,
what is my ideal customer profile?
335
:
00:15:56
What are four different types of
buyer personas or six or eight
336
:
00:15:59
that would stay at my property?
337
:
00:16:01
And then use that as a basis to
tailor what you're talking about in
338
:
00:16:04
your messaging online, not only on
social media, but on your website, on,
339
:
00:16:08
Google, on everywhere that you can.
340
:
00:16:10
And if you shape that content toward the
individual people who are best suited
341
:
00:16:14
for your property, both what you want it
to be suited for and what you can have
342
:
00:16:19
it suited for, you are able to, right?
343
:
00:16:22
Then you can attract a bunch of
people who will probably fill up
344
:
00:16:25
your park easier than going after all
345
:
00:16:28
Jeremy Johnson: We didn't I wouldn't say
this is one that we necessarily wanted
346
:
00:16:32
to go after, but another one that we
found out and to your point, Brian, like
347
:
00:16:37
we can easily cater to it because of
the geography of where we are an eagle's
348
:
00:16:43
nest on site, which is a little rare.
349
:
00:16:45
And then have a, the Kirtland's
Warbler is very, which is a
350
:
00:16:49
very rare type of warbler.
351
:
00:16:51
It for whatever reason, they
like our campground area.
352
:
00:16:54
And we get, people find
us from the birding apps.
353
:
00:16:57
They say, I saw somebody take a photo at
Kona Hills Campground of this specific
354
:
00:17:03
type of bird, and so I wanted to stay
here and see if I could see that bird.
355
:
00:17:08
Brian Searl: the thing, like, where
we're talking to people in a world of
356
:
00:17:11
AI, where AI can eat all of this content
and then serve it up to the exact bird
357
:
00:17:16
watcher or the exact person who's obsessed
with rocks or whatever it is, right?
358
:
00:17:19
The more information that you put
on your website, because you can do
359
:
00:17:23
it faster now with AI, if you put a
page for birders and a page for, I
360
:
00:17:27
don't know if the rock watcher person
is enough to put a page for, right?
361
:
00:17:29
But if you had 10, 12, 15 of those
pages to work campers, traveling nurses,
362
:
00:17:34
construction workers, everywhere else.
363
:
00:17:36
Then that gives AI a thing to look
at and say, this park is geared
364
:
00:17:39
toward this person and here is why.
365
:
00:17:41
Not the same thing on every single
page, but different things, and
366
:
00:17:45
that will help you fill up too.
367
:
00:17:46
Jeremy Johnson: That's
a really good point.
368
:
00:17:47
I didn't even think about it, but as
people continue to use AI as like a
369
:
00:17:51
personal assistant, like they, it probably
already knows you're probably already
370
:
00:17:54
asking it about birds, like you're
probably like, maybe you're uploading a
371
:
00:17:58
photo of a bird and asking what it is.
372
:
00:18:01
It knows you're a birder.
373
:
00:18:02
And then, you might not ask it what
campground is good for birding, but
374
:
00:18:07
it'll, if you say, hey I'm going to
Marquette, Michigan, where should I stay?
375
:
00:18:11
It'll be like, oh Kona Hills
is a campground where there's
376
:
00:18:15
rare birds and an eagle's nest.
377
:
00:18:16
And, it makes that
connection automatically.
378
:
00:18:19
Brian Searl: And it will
only get better at that.
379
:
00:18:21
Gmail has already said you can connect
your Gmail to Gemini and Google Search.
380
:
00:18:24
You can connect your photo library,
it'll look at your old photos.
381
:
00:18:26
It's going to get creepy from
a privacy perspective, but it's
382
:
00:18:29
going to get super helpful too.
383
:
00:18:30
Jeremy Johnson: Yeah.
384
:
00:18:31
good point.
385
:
00:18:32
I didn't think about it like that,
but that's a very good point.
386
:
00:18:35
Devyn Johnson: Yeah, I will say started
to get dive into this AI world too.
387
:
00:18:39
And when I'm on ChatGPT and I, ask
a question, it'll say, because you
388
:
00:18:44
like, this type of blah, blah, blah,
like it will literally know me.
389
:
00:18:49
It knows me better than
I know myself sometimes.
390
:
00:18:51
So we, we've just started using
AI more for like keywords and
391
:
00:18:55
things on social media too.
392
:
00:18:57
So when you, like Jeremy, if y'all
start using did you know or fun
393
:
00:19:01
facts around the campground, like
you can go on there and say, what are
394
:
00:19:04
people really looking for right now?
395
:
00:19:07
Or if they are into bird watching, what
are the keywords that they're searching?
396
:
00:19:12
That way when you post anything and
in your caption or your hashtags,
397
:
00:19:16
you're using those same words.
398
:
00:19:17
Jeremy Johnson: Yeah.
399
:
00:19:18
That makes sense.
400
:
00:19:19
Devyn Johnson: Yeah.
401
:
00:19:21
Brian Searl: Do you do any is there
any analytics tracking, Joe, and
402
:
00:19:23
who's interested in what area on
the app or anything like that?
403
:
00:19:26
What's going on?
404
:
00:19:28
Joe Duemig: So all of our projects are,
all of our projects are segregated, right?
405
:
00:19:30
So we don't really mix too
much data between customers.
406
:
00:19:33
So we don't we're planning on doing
some aggregated data around But most
407
:
00:19:39
of our stuff is, most of the things
that happen are just directly in the
408
:
00:19:44
While they might be searching, they're
typically searching for things they
409
:
00:19:46
know is already in the campground.
410
:
00:19:48
So it's just a little bit different face
because for the most part, our people have
411
:
00:19:52
already booked at the campground before
they download the app in the first place.
412
:
00:19:55
And so it's not really a a
marketing to find the campground.
413
:
00:20:00
It's more so relationship marketing
after they've already booked and
414
:
00:20:04
making their experience better.
415
:
00:20:05
So it's just different.
416
:
00:20:08
Brian Searl: Yeah, but if you could
pull out that data, and I know you
417
:
00:20:10
just literally said that you're
not, they're all isolated, right?
418
:
00:20:12
But if you could pull out that data
and see what people are searching for,
419
:
00:20:15
like I remember a long time ago we
were talking to a park about, could
420
:
00:20:18
we use AI in their security systems to
monitor what amenities are being used?
421
:
00:20:21
Sure, you absolutely can, right?
422
:
00:20:23
You, and you can even monitor like how
long they're waiting in the check-in
423
:
00:20:26
line and how often your pool is used
and what day and when the cabanas are
424
:
00:20:29
free and send them an alert to their
cabin on their Alexa device, right?
425
:
00:20:32
All that's possible.
426
:
00:20:33
So I think aggregated data
like that from a big company
427
:
00:20:36
like you, Joe, might be useful.
428
:
00:20:37
Joe Duemig: From a big company like us.
429
:
00:20:39
No, we can, we, so like I said, there is,
we are looking at possibly aggregating
430
:
00:20:43
some of our some of our aggregated data.
431
:
00:20:47
So already aggregated.
432
:
00:20:48
The thing each customer also
has things set up differently.
433
:
00:20:51
So we can definitely do that and find
some of it, but I don't know, it might
434
:
00:20:55
be slightly helpful, but I'm not sure how
435
:
00:20:58
Brian Searl: anytime we have more
data, I think that's helpful, right?
436
:
00:21:00
Let that people piece
through it and figure it out.
437
:
00:21:03
All right, what else we got?
438
:
00:21:04
What else do we want to talk about?
439
:
00:21:05
How's summer
440
:
00:21:06
Joe Duemig: Jeremy how kind of airline
prices have gone up, so people have
441
:
00:21:10
been sticking or staying closer to
home and driving to campgrounds,
442
:
00:21:14
it seems I just got back from
Australia and there the opposite.
443
:
00:21:19
I wouldn't, I shouldn't say the opposite.
444
:
00:21:21
Right now when we were down there…
445
:
00:21:24
Brian Searl: Winter now, isn't it?
446
:
00:21:25
Am I right?
447
:
00:21:27
Joe Duemig: Yeah, but they're in, they're,
they don't have too drastic of a winter.
448
:
00:21:32
Especially in Queensland.
449
:
00:21:33
Their big concern is a fuel crisis.
450
:
00:21:35
talk about our gas prices going up
a bit and they've gone up a bit.
451
:
00:21:39
They're paying closer to to $12 a gallon.
452
:
00:21:42
And and they're having anecdotal stories
of gas not being available inland.
453
:
00:21:48
And we heard from somebody like,
somebody that was there as vendor
454
:
00:21:52
said that he travels inland all the
time and has only ever run into one
455
:
00:21:56
gas station that didn't have gas.
456
:
00:21:57
But it's reported on the news.
457
:
00:21:59
So it makes people scared to travel.
458
:
00:22:01
So camping seems to be down.
459
:
00:22:03
A lot of the, a lot of the people are
a little more on edge, a little more
460
:
00:22:06
concerned about spending and stuff
like that this year than last year.
461
:
00:22:11
And it seems like that a lot of that was
fueled by one or two of the vendors had it
462
:
00:22:16
on all their stuff, hashtag fuel crisis.
463
:
00:22:18
yeah, then much more in tune and having
trouble with it than we we've seen to.
464
:
00:22:23
We got back and gas prices had gone
down about 30 cents between that time,
465
:
00:22:25
Brian Searl: what is their, what
do you know, have a sense of what
466
:
00:22:28
the normal fuel price is in Oz?
467
:
00:22:30
Because I had read that too
about Australia, it was like
468
:
00:22:31
around 10 when I had read it.
469
:
00:22:33
Joe Duemig: Yeah I think it was,
I think they're normally running
470
:
00:22:38
at 150 to Australia a liter.
471
:
00:22:43
Brian Searl: Oh, okay.
472
:
00:22:43
Joe Duemig: Australian a liter.
473
:
00:22:44
Now they're running at like
210 Australian a liter.
474
:
00:22:48
Brian Searl: Okay.
475
:
00:22:48
That's a quarter more.
476
:
00:22:49
So they're normally maybe $7?
477
:
00:22:51
Joe Duemig: Yeah, I don't
know what that maybe six.
478
:
00:22:53
I think Australian dollars are 65 the…
479
:
00:22:55
Brian Searl: 85.
480
:
00:22:55
85.
481
:
00:23:00
Yeah.
482
:
00:23:00
Joe Duemig: anyway it, they've
gone up, they've gone up over 25%.
483
:
00:23:03
Which is definitely more than us.
484
:
00:23:05
they already started at a high price.
485
:
00:23:06
So if you're driving a vehicle
that takes a lot of gas, problem.
486
:
00:23:13
There's something I noticed down there.
487
:
00:23:15
We were talking about
amenities and experience.
488
:
00:23:17
And one of the things that think I
talked about when I was when I came back
489
:
00:23:23
last year is a lot of the campgrounds
down there have community kitchens.
490
:
00:23:26
It's a very common thing at their
campgrounds is to have community kitchens.
491
:
00:23:31
So they'll have a covered patio with
barbecue or stove type equipment
492
:
00:23:36
just places to, to and host.
493
:
00:23:39
And so don't see that a ton here.
494
:
00:23:42
have seen them here.
495
:
00:23:43
And here it's treated more as an amenity.
496
:
00:23:45
There it's treated more as like a,
everyone has one and when you have a
497
:
00:23:48
really nice one, then it's an amenity.
498
:
00:23:50
So that, that was just something that,
going off the customer experience that I
499
:
00:23:54
took back from from my trip down there.
500
:
00:23:56
Jeremy Johnson: I think that's something
we haven't considered a community
501
:
00:24:00
kitchen necessarily, but community
spaces in general, especially because
502
:
00:24:04
of the rustic nature, like our, like
we, we have individual vault toilets
503
:
00:24:09
then we'll have a centralized bathhouse.
504
:
00:24:12
Like where there's, there are
flush toilets, there are showers,
505
:
00:24:15
like more of community area just
because of the way we're set up.
506
:
00:24:20
We'll be going after that rustic feel.
507
:
00:24:25
Devyn Johnson: I'll say we have so
we've been open for about three years.
508
:
00:24:28
We have a grand room, which
is like a community kitchen.
509
:
00:24:31
And there's, that's where we
do a lot of our activities.
510
:
00:24:34
We have a full calendar of events
and then we also have kind of a
511
:
00:24:37
covered patio with propane grills,
big fire pit out by the pool.
512
:
00:24:42
We last year figured like that was
something that everybody wanted was
513
:
00:24:46
these community spaces because then
they travel with, another family or
514
:
00:24:50
whatever and then they have room to,
hang out, cook, do all the things.
515
:
00:24:54
We just also on the other side of our
park just created another event space,
516
:
00:24:59
entertainment center is what we call it.
517
:
00:25:01
We have some string lights and just
tables, some umbrellas and things.
518
:
00:25:05
that has been like, apart from our pool
as well, but that's something that we
519
:
00:25:10
have people in those spaces all the time.
520
:
00:25:13
So it definitely is a pull and
something that we're seeing
521
:
00:25:15
that is very successful here.
522
:
00:25:19
Brian Searl: Are you talking about
the individual sites though, Joe?
523
:
00:25:21
Because I remember like when we first
looked at Australia I don't know,
524
:
00:25:23
2011, 2012 when NewBook was first
coming into the United States scene.
525
:
00:25:28
I can't remember, I think Brad
owned it back then before they sold.
526
:
00:25:31
That we noticed that Australia's
market was way more advanced from
527
:
00:25:35
a, an amenity on-site standpoint,
or at least what we saw.
528
:
00:25:38
I don't know.
529
:
00:25:38
Joe Duemig: I didn't
so I don't notice that.
530
:
00:25:39
We we deal with some of the
more like nicer parks there.
531
:
00:25:44
And it doesn't seem like they
have more amenities per se.
532
:
00:25:47
a large amount of amenities in the
US is probably higher in Australia.
533
:
00:25:52
This is actually more, a shared space.
534
:
00:25:54
It's not an individual kitchen.
535
:
00:25:56
And
536
:
00:25:58
I haven't seen that down there.
537
:
00:25:59
We have a lot of, that exists
here a lot in the you're looking
538
:
00:26:02
at the upscale, the motor coach
only resorts and stuff like that.
539
:
00:26:05
They'll have those private kitchens.
540
:
00:26:07
I know think Auburndale has a bunch
of their pull-throughs that have,
541
:
00:26:11
or pull-ins that have have some
private kitchens and stuff like that.
542
:
00:26:15
But no, this is like a more of
their shared, just a shared space.
543
:
00:26:19
I feel like Australia does the
majority of their camping a
544
:
00:26:23
little more rustic than we do.
545
:
00:26:25
A lot of the even nicer campgrounds
they don't, they have grass lots.
546
:
00:26:30
Like they're not, they
547
:
00:26:34
concrete and rock lots
as, as much as we do.
548
:
00:26:38
But, seeing the big water parks, yeah,
there's a few, but it's not near what
549
:
00:26:43
we have here and stuff like that.
550
:
00:26:44
Brian Searl: Which is
interesting in and of itself.
551
:
00:26:46
We last week we had Simon on the
show, who's one of our regular
552
:
00:26:48
guests, you know him from CampMap.
553
:
00:26:50
And he was showing us the difference
between some of the sites in Europe
554
:
00:26:53
and how they have like really nice
luxury RV resorts that have just the
555
:
00:26:56
gravel sites without the concrete pads.
556
:
00:26:58
And I think he said the difference,
like he did the calculation
557
:
00:27:01
quickly in his head, so it could
be a little different with euros.
558
:
00:27:04
But cited like it's somewhere
between 60 and $80,000 US to
559
:
00:27:08
build a site in the United States.
560
:
00:27:10
And the equivalent to build a
campsite at a luxury RV resort
561
:
00:27:13
in Europe is like 10 to 12.
562
:
00:27:16
Because they don't have all the
concrete pads and do and to be
563
:
00:27:18
fair, like full hookup isn't
there like with a lot of places.
564
:
00:27:21
But still, like these are luxury resorts
that people are coming to, like really
565
:
00:27:24
nice with pools and restaurants they
have all different types of sites.
566
:
00:27:27
Let's be clear, right?
567
:
00:27:29
Joe Duemig: Yeah.
568
:
00:27:29
Like I said, a lot of, there's
so many things that go into that.
569
:
00:27:32
In terms of clientele, what
the demand would be for it.
570
:
00:27:35
I think the people driving a
Class a diesel pusher they're not
571
:
00:27:40
going to ever want a grass lot.
572
:
00:27:42
fascinating thing
573
:
00:27:45
in Europe and it's
574
:
00:27:47
in Australia and it feels like at least
right now, early, that it's only the
575
:
00:27:52
United States that has all of that
infrastructure, which is good and bad.
576
:
00:27:56
Jeremy Johnson: Yeah.
577
:
00:27:57
I agree.
578
:
00:27:58
Yeah.
579
:
00:27:59
all of our lots are grass lots.
580
:
00:28:01
Joe Duemig: how many Class A
diesel pushers do you have, Jeremy?
581
:
00:28:05
Jeremy Johnson: Zero.
582
:
00:28:07
Yeah.
583
:
00:28:07
But that's product of RVs.
584
:
00:28:07
And the, unfortunately for them, it's
a really and it's it looks great, but
585
:
00:28:07
there's just so many RV parks so it's
and that, one of the reasons why,
586
:
00:28:07
we went the more the smaller RVs,
the camper vans, it's because that
587
:
00:28:08
product didn't exist in our market.
588
:
00:28:08
So it was like, look, we don't
have to compete for that.
589
:
00:28:08
That's, we're the only ones
that offer that product.
590
:
00:28:08
Brian Searl: But I think there is a
market for what we were talking about
591
:
00:28:11
last week, like I think there and I'm
not saying get rid of all concrete
592
:
00:28:15
pads, get rid of all the luxury…
593
:
00:28:17
I'm saying I think there is a market for
the smaller camper vans for class Cs those
594
:
00:28:23
kinds of places that necessarily like
would be fine paying x number of dollars
595
:
00:28:27
less for a site without a concrete pad.
596
:
00:28:30
Joe Duemig: I think that's we were what
I mentioned earlier in regards to you
597
:
00:28:34
know for four years or so everything was
trying to have the most amenities and
598
:
00:28:39
have as much as possible and then you
know Jeremy's been open two years now and
599
:
00:28:45
he was going the other direction right
trying to give an experience without
600
:
00:28:49
having to have every water equipment
every piece of water equipment known to
601
:
00:28:54
man and spending you know $75,000 a site.
602
:
00:28:59
Jeremy Johnson: Yeah my roads
cost more than my sites did.
603
:
00:29:01
But that's just that's cause we've
got probably like a mile and a half
604
:
00:29:04
worth of roads across our 80 acres.
605
:
00:29:08
Brian Searl: All right Devyn do you want
to defend yourself and your concrete
606
:
00:29:12
Devyn Johnson: so we actually
don't have concrete pads.
607
:
00:29:14
We have crushed granite but we do
have paved like parking spots at
608
:
00:29:18
But I think I agree with everything
that y'all are saying our owners did
609
:
00:29:22
a really good job of having higher
end amenities but a base amount.
610
:
00:29:28
So we have one big pool we have a few fire
pits we have like bath houses a little
611
:
00:29:35
kids playground that we try to keep all
of our kids and families in one side so
612
:
00:29:39
it keeps all the families together but
all in all the biggest thing for us is
613
:
00:29:44
those community spaces because we do
offer higher end smaller not as many you
614
:
00:29:49
know we don't have a big pool or water
park or adults only pool or you know
615
:
00:29:53
anything big like that we have a few
great amenities but we focus more on the
616
:
00:30:00
community spaces and then we also and
we have all different kinds of people.
617
:
00:30:05
So I think I'm like we have the retirees
the snowbirds we call them winter Texans.
618
:
00:30:09
Then we have the families
during the summer so right now
619
:
00:30:11
we're focusing on families.
620
:
00:30:12
So the way that we differentiate ourselves
is more through our calendar of events.
621
:
00:30:17
So like during the summer we're doing
you know some kids activities in those
622
:
00:30:20
community spaces during the winter
time we do more bingo and meet and
623
:
00:30:24
mingles with our retirees and snowbirds.
624
:
00:30:27
So I think for us the pads is not as
important as everything else that we offer
625
:
00:30:35
that is you know combined I mean we do
get people that say hey we would prefer
626
:
00:30:39
if you guys had concrete slabs or hey
you know you should let your owners know
627
:
00:30:43
that you should pave some of these sites.
628
:
00:30:45
But we do offer you know a lot
of other things that kind of make
629
:
00:30:53
the gravel pads less important.
630
:
00:30:58
Brian Searl: I'd be interested to pull
this data industry and we will like
631
:
00:31:01
we went down to Florida and we gave
a talk in front of their conference
632
:
00:31:05
recently in May and we pulled out some
interesting statistics in the talk
633
:
00:31:09
today statistics where we looked at
like our database so we have a massive
634
:
00:31:13
database of like we crawled scraped
every single campground website and
635
:
00:31:18
public private website in North America.
636
:
00:31:20
It's basically what we did and we took
all this stuff back and we looked at like
637
:
00:31:23
Florida specifically for the conference.
638
:
00:31:25
What's the most used words on Florida
RV park websites private ones and it was
639
:
00:31:30
community followed by bingo and a few
other things that you expect in Florida.
640
:
00:31:34
But so community was number one but when
you looked at the five star reviews for
641
:
00:31:38
people who had a good time at resorts
almost nobody mentioned community.
642
:
00:31:42
So it was interesting seeing the
disconnect between the owners think the
643
:
00:31:46
RVers value and what the RVers actually
mention when they have a good time.
644
:
00:31:49
It would be fascinating to see how
many people talk about concrete
645
:
00:31:52
pads and on patio on site patio
furniture and stuff like that.
646
:
00:31:55
I'm seeing more than there are.
647
:
00:31:57
Devyn Johnson: y'all should look at
our Google reviews because we at the
648
:
00:32:00
beginning it was more so the amenity
based right but lately so we had we were
649
:
00:32:05
managed by a management company and it
was all very streamlined and I think
650
:
00:32:08
our owners made great decision last year
where they didn't do that anymore and
651
:
00:32:12
they wanted it to be more personable.
652
:
00:32:14
And I think that in turn has created
such an amazing community here and now
653
:
00:32:18
our Google reviews like every other
one will talk about either community
654
:
00:32:23
our, staff here, like I think that's
kind of the, the thing now that the
655
:
00:32:28
RV market, RV campground, everything.
656
:
00:32:31
It's so saturated here.
657
:
00:32:32
The one thing for us is our
community that we build, we have
658
:
00:32:35
a Facebook group for everybody.
659
:
00:32:37
We have our app that
everybody talks about.
660
:
00:32:40
We have like, I could.
661
:
00:32:43
Probably tell you, we have 295 sites.
662
:
00:32:45
We're about 65% capacity.
663
:
00:32:47
I could probably tell you at least a
hundred people's first names right now.
664
:
00:32:52
We make it a point here, like
that's what sets us apart.
665
:
00:32:55
So I think you're right.
666
:
00:32:56
I think nobody focuses on that, but now
in the RV world, it's more, some more so
667
:
00:33:02
something that will set a campground apart
rather than the eight other in our area.
668
:
00:33:06
It's the community that we're building.
669
:
00:33:08
Brian Searl: Yeah.
670
:
00:33:08
Don't, don't get me wrong, and I'm not
minimizing the importance of community
671
:
00:33:12
at an RVer park or a campground.
672
:
00:33:13
Oh yeah, no, no, no.
673
:
00:33:14
Brian Searl: I'm just saying it's
interesting that that's the number one
674
:
00:33:17
thing people were marketing themselves as.
675
:
00:33:19
Yeah, yeah, exactly.
676
:
00:33:20
Brian Searl: Flip side five start.
677
:
00:33:21
Right.
678
:
00:33:22
So I think it's important, but, and,
and there and, and there are places like
679
:
00:33:25
yours who, like you say, if you build
a really strong community, then that's
680
:
00:33:28
something that will organically show up.
681
:
00:33:29
If that's, if that's the type of
person who's coming to your property,
682
:
00:33:31
in your case, it seems like it's.
683
:
00:33:33
Right.
684
:
00:33:33
Right.
685
:
00:33:34
No, I completely agree with you.
686
:
00:33:37
Brian Searl: Joe, what do you think?
687
:
00:33:38
You know, most, a lot of people who
run your app are communities, right?
688
:
00:33:41
Well, you are.
689
:
00:33:42
Joe Duemig: yeah.
690
:
00:33:43
Brian Searl: You're apping, you're apping
691
:
00:33:45
Joe Duemig: i’m apping communities.
692
:
00:33:46
That's what we do.
693
:
00:33:46
Yeah, so I, I would say we have a
large, a large amount of, winter,
694
:
00:33:51
winter Texas, winter Florida, customers,
that the, the, the reason the park is
695
:
00:33:57
going with it is to create community.
696
:
00:33:59
Now, whether or not, you know, that
ends up being, you know, what they say
697
:
00:34:04
about the park when they talk about it.
698
:
00:34:05
I, I, I don't know if the word
community would be used as much.
699
:
00:34:09
I, I think that it would be more
of the feeling that they're, they
700
:
00:34:12
have when they're there, like, you
know, listened to or you mentioning
701
:
00:34:17
people's pe people by name.
702
:
00:34:19
Brian Searl: Yeah.
703
:
00:34:19
Joe Duemig: Instead of seeing the
general manager, you know, and,
704
:
00:34:22
and when they, when they mention
Devyn instead of the GM at Canopy
705
:
00:34:26
Devyn Johnson: mm-hmm.
706
:
00:34:27
Joe Duemig: while they're not
mentioning community, they just did.
707
:
00:34:29
Right.
708
:
00:34:30
And so that might be one of the
disconnects that, that you might also be
709
:
00:34:32
seeing there, is that, you know, they're,
they're feeling closer to the people
710
:
00:34:37
as opposed to, acting as a business.
711
:
00:34:40
Brian Searl: Yeah, I mean my, again,
my argument is like you should
712
:
00:34:42
build community at your resort.
713
:
00:34:43
I'm just saying it might not be the number
one thing that you market your resort.
714
:
00:34:46
That is all I'm saying.
715
:
00:34:48
Joe Duemig: Yeah,
716
:
00:34:48
Brian Searl: yeah,
717
:
00:34:50
Devyn Johnson: yeah.
718
:
00:34:51
We go back, say we go back and forth,
like we have tried to market all
719
:
00:34:55
of these other things, but because
I, and I think that's where my
720
:
00:34:58
explanation is coming from, is because
there's so many people in our area.
721
:
00:35:01
I mean, we're close to Canyon Lake,
there is probably a hundred campgrounds
722
:
00:35:06
within 50 miles of us every way.
723
:
00:35:08
And I think for us here, the
way that we keep our occupancy
724
:
00:35:12
up is that community base.
725
:
00:35:14
So we, we encourage all of our employees,
our staff members we have 15 16 now
726
:
00:35:19
sat on our staff they we encourage
them to build those relationships.
727
:
00:35:23
So that way we do set us apart in that
area because you could go 10 miles down
728
:
00:35:30
the road and find almost the same you
know base amenities or same base sites.
729
:
00:35:37
Brian Searl: Yeah what sets you
apart what's it brings us back to
730
:
00:35:40
the beginning of the conversation
731
:
00:35:41
Jeremy Johnson: yeah.
732
:
00:35:43
That makes a lot of sense I mean if
all the other sites are if all the
733
:
00:35:46
other campgrounds aren't as community
oriented and you can be that can be
734
:
00:35:49
your niche that makes perfect sense.
735
:
00:35:53
But then you got to tell your story
right so we're back to telling
736
:
00:35:57
your story and communicating that
to the niche you want to draw in.
737
:
00:35:59
Devyn Johnson: Definitely.
738
:
00:36:02
Brian Searl: What else we got guys?
739
:
00:36:04
What are we expecting summer to
look like for on a macro level
740
:
00:36:07
for the camping industry recession
proof are we not recession proof?
741
:
00:36:11
Jeremy Johnson: Probably depends on your
product I think to the conversation that
742
:
00:36:14
we're having right now there's a lot
of different products and the different
743
:
00:36:18
types of sites mean I can at least
say for us and again I'm only in year
744
:
00:36:22
two we're already over 33% of the way
745
:
00:36:28
to how much revenue we did in 2025.
746
:
00:36:33
We've been open for three weeks and
we've already done one third of the
747
:
00:36:36
revenue we did all of last year.
748
:
00:36:38
So feel and a lot of that's pre-booking
you know a lot of that's July July August
749
:
00:36:43
September but feel good about that you
know I've made one third of the amount
750
:
00:36:48
of money I did in all of 2025 so far.
751
:
00:36:52
Brian Searl: Okay it's definitely macro
versus micro I think on a macro level
752
:
00:36:55
and there will be micro cases where this
is not true but on a macro level what
753
:
00:36:59
I'm expecting the rest of the summer is
the people who are the same for whatever
754
:
00:37:03
reason right haven't differentiated
themselves in any way through their
755
:
00:37:06
marketing or through their on the ground
experience those people are in trouble.
756
:
00:37:11
But I think the people who are doing
things differently like Devyn with your
757
:
00:37:14
community and Jeremy you are with your
marketing and I don't know what you
758
:
00:37:17
do Joe but let you know but I think
the people who are setting themselves
759
:
00:37:21
apart right in that niche going after
that person provided they're they put
760
:
00:37:26
some science behind it and they're
actually not just trying to go after
761
:
00:37:29
somebody who's not there I think those
people will be much better suited
762
:
00:37:32
will they be up 10% maybe not but they
probably won't be down 10% either.
763
:
00:37:38
Jeremy Johnson: Yeah I can agree with
that I mean I don't know the numbers but
764
:
00:37:41
I know that there's a campground you know
maybe 10 miles away from me that opened
765
:
00:37:46
two years ago same time we and it's just
it's more of the same you know and I
766
:
00:37:51
don't know what their numbers are but I
sure see a heck of a lot of paid ads for
767
:
00:37:55
them everywhere so I'm guessing they're
probably trying to drive their occupancy
768
:
00:38:00
Brian Searl: they don't
have a difference maker.
769
:
00:38:01
Devyn Johnson: that's when you can
bring in your social media and say
770
:
00:38:03
look at all these cool rocks that
771
:
00:38:35
we have.
772
:
00:38:35
Brian Searl: and
773
:
00:38:43
you look at social media and you talk
about their paid ads, it's the same thing
774
:
00:38:47
I think I heard it from like a GaryVee
video like four or five years ago, right?
775
:
00:38:50
But he was basically like, if you
run organic social media content and
776
:
00:38:54
it doesn't perform well, you should
never run a paid ad based on that same
777
:
00:38:57
organic social media content because the
algorithms know what people want to see.
778
:
00:39:02
And you're just trying to
force an ad in front of you.
779
:
00:39:03
So it's the same thing.
780
:
00:39:04
If you have the same RV sites, the
same amenities, the same thing as
781
:
00:39:07
everybody else in an overcrowded market,
you're not differentiating yourself.
782
:
00:39:11
You're not going to sell
your site, probably.
783
:
00:39:13
You're going to sell more sites
for sure running Google Ads if
784
:
00:39:15
you do a good Google Ads strategy.
785
:
00:39:17
But you're not going to fill up the
way you want in a crowded market
786
:
00:39:20
just by bumping yourself to the top.
787
:
00:39:22
Most consumers are too savvy
to see right through that.
788
:
00:39:25
Jeremy Johnson: part of that social
media strategy that I talked about
789
:
00:39:27
earlier is we run all these organic
posts and see what people actually
790
:
00:39:32
engage with and convert from, we'll
create paid social media posts based
791
:
00:39:37
on the ones that worked, we won't put
dollars into the ones that didn't work.
792
:
00:39:43
Joe Duemig: a lot of it my assumption
for the summer is that it's going to
793
:
00:39:46
run the same similar to where we run
anytime there's uncertainty, which is
794
:
00:39:52
typically the destination still do fine.
795
:
00:39:54
The along the routes for long
haul destinations, long haul
796
:
00:39:58
drives don't fare as well.
797
:
00:40:02
Your overnight stops on, on long
distance travel, people out west, right?
798
:
00:40:08
There might be a lot of people,
a lot less people, that's long
799
:
00:40:11
drives with not much in between it.
800
:
00:40:13
So there might be a lot
of people doing less that.
801
:
00:40:15
And so you might see those stop
along the ways some trouble.
802
:
00:40:19
But most years if we're
having problems like that, the
803
:
00:40:23
destinations still do very well.
804
:
00:40:26
You talk about a differentiator
and being unique not necessarily
805
:
00:40:29
that you need to be changing.
806
:
00:40:30
It's that you either need to
have name, that, that name that
807
:
00:40:33
people have been coming to forever
and not have changed possibly.
808
:
00:40:37
And then you have the, the startups
that are making a name for themselves,
809
:
00:40:41
making a brand for themselves.
810
:
00:40:43
And so I think I think those
do fine that's typically how it
811
:
00:40:47
runs anytime there's uncertainty
in our market, I think.
812
:
00:40:51
Brian Searl: We looked
at that in Florida too.
813
:
00:40:52
The the amount of the number of parks
who we could not locate a social
814
:
00:40:56
media profile for by scraping their
website, they weren't linked to
815
:
00:40:59
Facebook or whatever else, right?
816
:
00:41:01
And who really didn't have an
online presence or online booking
817
:
00:41:04
engine actually charged more money
than the parks that didn't and
818
:
00:41:08
were better occupied in Florida.
819
:
00:41:10
Because they're the old parks
that have been there 30, 40 years.
820
:
00:41:13
They have a loyal following.
821
:
00:41:14
People are coming to the same thing.
822
:
00:41:15
They don't like the change.
823
:
00:41:17
And that stability, and that will
be, those people will be fine for
824
:
00:41:20
probably four or five years longer
than the other people in the market
825
:
00:41:23
will because they're established.
826
:
00:41:25
Now eventually the boomers are going
to be like there's only so many years
827
:
00:41:27
we can live and travel healthy, right?
828
:
00:41:30
But that's, but they're going to have
five or six more years on top of that
829
:
00:41:35
to figure out that next audience who
830
:
00:41:38
Jeremy Johnson: that's really interesting.
831
:
00:41:38
makes sense.
832
:
00:41:39
There are a couple parks in my
area that are what I would call
833
:
00:41:43
like legacy parks that they put
very little marketing behind it.
834
:
00:41:46
They just have that customer base.
835
:
00:41:48
Brian Searl: Yep.
836
:
00:41:48
They already got the customer and
they, it's very hard to steal that.
837
:
00:41:53
Unless you have a difference maker.
838
:
00:41:55
And if you have a difference maker,
that's great if there's a market for it.
839
:
00:41:57
All right, let's spend the last few
minutes of the show, let's go around,
840
:
00:42:00
we'll do our question and answer things.
841
:
00:42:01
But Devyn, do you have any
questions for either Jeremy or Joe?
842
:
00:42:05
Devyn Johnson: I think let's see.
843
:
00:42:07
I think actually my question would be
how, this is more asking for advice,
844
:
00:42:13
but we are mostly a long-term park
and actually Jeremy and I were talking
845
:
00:42:17
about it before y'all got on too.
846
:
00:42:19
We're right now we're struggling and
goes in with what we were just talking
847
:
00:42:22
about with our short-term guests because
there's so many people out here and
848
:
00:42:28
there's so many campgrounds and, we're
right in the middle of a big metroplex.
849
:
00:42:31
There's three cities near us.
850
:
00:42:34
But we're still not seeing a
increase of short-term weekenders.
851
:
00:42:39
Like what, because Jeremy is mostly
weekenders, like what advice do y'all
852
:
00:42:43
have to get those type of guests in?
853
:
00:42:47
Brian Searl: Who do you want to ask?
854
:
00:42:47
You have to pick somebody.
855
:
00:42:49
Devyn Johnson: Oh, I have to pick?
856
:
00:42:50
Brian Searl: Yep.
857
:
00:42:50
Devyn Johnson: Oh okay, I'm
going to pick on Joe because
858
:
00:42:53
Jeremy and I already about it.
859
:
00:42:54
Sorry.
860
:
00:42:56
Joe Duemig: I'm probably the
worst person to ask this question
861
:
00:43:00
Devyn Johnson: get to see a bunch
of different types of campgrounds.
862
:
00:43:03
So I think that's where I'm coming from.
863
:
00:43:04
Like what, for those campgrounds that
do have a lot of weekenders, what
864
:
00:43:08
do you notice that might be a little
bit different than a long-term park?
865
:
00:43:13
Joe Duemig: in terms of bringing
them the first place, I think that
866
:
00:43:15
kind of goes to the marketing.
867
:
00:43:17
And so if the marketing that you've
been doing so far has been based on
868
:
00:43:20
the current experience that you've been
giving given to your long-term where
869
:
00:43:25
that it would need to change and have
something to cater to that short-term.
870
:
00:43:29
A lot of our campgrounds that are that
have a higher percentage of short-term,
871
:
00:43:34
they also have, and this might not
be useful for you mainly because they
872
:
00:43:39
have an amenity that draws it, but
they might have day use during the
873
:
00:43:42
week or something like that to also
just get people out to experience
874
:
00:43:46
the park even if they're not camping.
875
:
00:43:47
So that's actually a semi-common
thing that I've seen.
876
:
00:43:51
But I think it would be most likely a
different style of marketing hearing
877
:
00:43:55
marketing too, because not trying to sell
someone in Austin to come stay for winter.
878
:
00:44:00
So your locations wildly different and
what you're offering is wildly different
879
:
00:44:06
than what you need to offer that person
in Austin, maybe maybe if you're trying
880
:
00:44:10
to bring in some of the people from
Austin you're trying to get people
881
:
00:44:14
that would have gone to Austin to come
to your park would be music, right?
882
:
00:44:17
bringing in talent that people
know of but maybe don't want to
883
:
00:44:21
go into the city to experience.
884
:
00:44:23
That can be something that might make
a lot of sense for a park in your area.
885
:
00:44:28
Devyn Johnson: Okay.
886
:
00:44:29
Nice.
887
:
00:44:29
Brian Searl: Should we say hi to Jayne
here or should we just she showed
888
:
00:44:32
up with minutes left in the show.
889
:
00:44:33
Joe Duemig: I think Jayne might
have had us down an hour later, huh?
890
:
00:44:37
Jayne Cohen: No, I'm sorry.
891
:
00:44:38
Sorry everyone.
892
:
00:44:39
I actually was on the RVIA that they
do once a quarter about the economy.
893
:
00:44:48
Brian Searl: What came out of it?
894
:
00:44:49
Give us the highlights real quick.
895
:
00:44:50
Jayne Cohen: it was a bit
depressing, to be honest.
896
:
00:44:53
will say that at the end when they asked
for questions, no one had a question.
897
:
00:44:56
And it was the kind, it was news that
they didn't, that in the last quarter
898
:
00:45:02
they were hoping they weren't going
to give it to us, but pretty much
899
:
00:45:05
they're adjusting shipments down.
900
:
00:45:08
And discretionary spending, RVs
are discretionary spending and
901
:
00:45:14
they expect that to go down.
902
:
00:45:16
I think we're in a, at a time where
it's buckle up, tighten your belts.
903
:
00:45:21
We got to really pay attention to what's
happening in the economy right now.
904
:
00:45:26
I don't necessarily think that
people not buying RVs completely
905
:
00:45:34
affects us immediately.
906
:
00:45:37
And I say this because, there's all these
RVers out there already that own RVs.
907
:
00:45:44
And, right?
908
:
00:45:46
And given the choice people
usually don't give up their
909
:
00:45:49
vacations even during bad times.
910
:
00:45:52
They just change how they vacation.
911
:
00:45:54
So I don't necessarily think bad
news for RV dealers translates
912
:
00:46:01
into immediate bad news for us.
913
:
00:46:04
However, obviously good news for
them is good news for us, right?
914
:
00:46:09
The more RVers there is out there.
915
:
00:46:12
Brian Searl: the long-term tail.
916
:
00:46:13
the if it continues as bad news
for RV dealers for two to three
917
:
00:46:17
years, can be bad for the camping
industry, but not short-term.
918
:
00:46:20
I agree
919
:
00:46:22
Jayne Cohen: most prudent operators,
they're aware, we're all aware of
920
:
00:46:27
what's going on the macro economy.
921
:
00:46:30
And it just, proceed
with cautious optimism,
922
:
00:46:35
Brian Searl: are we still
at cautious optimism?
923
:
00:46:38
That was the 2024 buzzword.
924
:
00:46:39
Jayne Cohen: I know.
925
:
00:46:42
I think I'm back there.
926
:
00:46:43
I prefer to be at least
cautiously optimistic.
927
:
00:46:47
Brian Searl: I'm mostly a realist.
928
:
00:46:49
Jane, I'm mostly a realist.
929
:
00:46:51
People tell me I'm negative all the time.
930
:
00:46:53
Jayne Cohen: I just say sometimes I think
you're on the verge of negative, Brian.
931
:
00:46:57
Brian Searl: I am.
932
:
00:46:59
Not on purpose.
933
:
00:47:00
Like I want to be optimistic.
934
:
00:47:01
I'm just looking at the numbers.
935
:
00:47:04
Anyway, what else they
talk about the economy?
936
:
00:47:10
Anything else?
937
:
00:47:10
Jeremy Johnson: just to be real
to your point about it, the entire
938
:
00:47:12
socio-economical atmosphere has changed,
like people, the reality like we no
939
:
00:47:18
longer have 3% interest rates and, gas.
940
:
00:47:22
We live in a different world than we
did four years ago or five years ago.
941
:
00:47:26
And so I don't know, I think you just
have understand what the customer
942
:
00:47:30
wanting and able to accomplish at this
point in time and it's not what it was
943
:
00:47:35
in like it's just a different world.
944
:
00:47:39
Devyn Johnson: I think what
Jane was saying too goes back to
945
:
00:47:41
what we were all talking about.
946
:
00:47:42
If we don't know how to market
to certain guests, then we're,
947
:
00:47:45
we are going to fall behind.
948
:
00:47:46
I think the, those campgrounds that
work hard enough to earn every booking
949
:
00:47:52
and they're pretty knowledgeable
about who's traveling is going to
950
:
00:47:55
be the ones that are successful.
951
:
00:47:58
Jayne Cohen: I agree with you, Devyn.
952
:
00:48:00
And, one thing that happens is sometimes
sometimes when things are tighter,
953
:
00:48:07
like people cut out marketing, right?
954
:
00:48:09
Which to me certainly the kiss of death.
955
:
00:48:13
Like you need to do more of it
because possibly the repeaters
956
:
00:48:19
won't be repeating as much.
957
:
00:48:21
And their referrals that normally would
come camping might not be camping as much.
958
:
00:48:26
So that means we've got to put more
pressure on getting some new people in.
959
:
00:48:32
And that's where marketing
becomes really important.
960
:
00:48:36
Brian Searl: Yep.
961
:
00:48:37
Agreed.
962
:
00:48:39
Let's keep going with our
questions at the end here.
963
:
00:48:42
Devyn Jane or
964
:
00:48:44
Jeremy Johnson: I'm gonna go with Devyn.
965
:
00:48:45
we talked about this before the
show but my sister lives just around
966
:
00:48:48
the corner from your RV resort.
967
:
00:48:50
got to find some time to go visit
her so what's the best time to visit
968
:
00:48:56
New Braunfels Texas?
969
:
00:48:57
Devyn Johnson: New Braunfels has been
one of the fastest growing cities for
970
:
00:49:00
the last six seven years seven eight
years something like that in the US.
971
:
00:49:06
tourist season is right now so I probably
wouldn't say right now but May or
972
:
00:49:12
September October it's still warm enough
to go to the river and do things outside
973
:
00:49:17
and it's a little bit slower than this
time of year so definitely like May or
974
:
00:49:22
October I think would be your sweet spots.
975
:
00:49:25
Jeremy Johnson: Maybe an October
visit you accommodate a 24
976
:
00:49:28
foot 1990s Toyota Sunrader?
977
:
00:49:32
Devyn Johnson: Oh absolutely
we'll have a spot for ya.
978
:
00:49:37
Brian Searl: Joe you have a
question for Jeremy or Jane?
979
:
00:49:39
Joe Duemig: yeah I in my end of gotten
answered last week so I don't know but
980
:
00:49:43
Jeremy I was curious if you've recently
added any new like classes or things like
981
:
00:49:48
that I know you were doing quite a few
of them last year and I was wondering
982
:
00:49:52
what you've added new for this year.
983
:
00:49:53
Jeremy Johnson: What you mean like at the
campground nothing new that we've added
984
:
00:49:59
we are expanding some of I'll call it
programming so one of the things we'll be
985
:
00:50:04
doing is in our off season in the winter
we'll be doing more winter climbing and
986
:
00:50:10
ice climbing so like last year for example
during Michigan Ice Fest we did one
987
:
00:50:15
day of classes next year we'll be doing
three maybe four days and then hopefully
988
:
00:50:20
a full season of climbing that's really
in anticipation of one day being able to
989
:
00:50:24
be open year round as we add permanent
cabins and things so we're just like
990
:
00:50:31
trying to build that demand now by doing
that programming so then when we open we
991
:
00:50:36
have that demand for stays right away.
992
:
00:50:40
Brian Searl: Very cool.
993
:
00:50:41
Devyn Johnson: Yeah.
994
:
00:50:41
Brian Searl: Anybody have a question for
Jane since she jumped on late or do we
995
:
00:50:47
want to Jane's all negatives maybe nobody
wants to ask any questions for Jane.
996
:
00:50:50
Devyn Johnson: I just have a
crazy question Jane were you at
997
:
00:50:52
the TACO convention this year?
998
:
00:50:55
Jayne Cohen: Yes I was yes.
999
:
00:50:57
Devyn Johnson: Okay I was gonna
say you look so familiar and I
:
1000
00:50:59,957 --> 00:51:03,357
know you from somewhere and it
just clicked so met you there.
:
1001
00:51:04,287 --> 00:51:07,937
Jayne Cohen: Yes I actually
spoke about guest services.
:
1002
00:51:08,427 --> 00:51:13,217
Devyn Johnson: Yes that's right
okay it's good to see you again.
:
1003
00:51:13,947 --> 00:51:17,587
Jayne Cohen: Nice to see you
and I love New Braunfels Texas.
:
1004
00:51:18,277 --> 00:51:21,737
Devyn Johnson: Whenever ya'll want to
come visit come on we got a spot for ya.
:
1005
00:51:23,607 --> 00:51:23,857
Brian Searl: All right.
:
1006
00:51:23,857 --> 00:51:25,917
We got a couple minutes left.
:
1007
00:51:25,917 --> 00:51:26,074
Let's wrap it up.
:
1008
00:51:26,074 --> 00:51:26,987
Let's go around the room real quick.
:
1009
00:51:27,027 --> 00:51:29,917
Devyn, any final thoughts or, and then
where can they learn more about Canopy?
:
1010
00:51:30,907 --> 00:51:32,217
Devyn Johnson: check out
all of our social media.
:
1011
00:51:32,217 --> 00:51:35,847
Our TikToks and Facebook
a great spot right now.
:
1012
00:51:35,857 --> 00:51:37,947
We are growing and growing.
:
1013
00:51:37,997 --> 00:51:43,727
Again, we've had about 15% occupancy
growth in the last couple months and I
:
1014
00:51:44,347 --> 00:51:49,337
really do think social media is like the
newest, biggest, most important thing
:
1015
00:51:49,347 --> 00:51:51,337
in the marketing world of campgrounds.
:
1016
00:51:51,397 --> 00:51:51,767
I don't know.
:
1017
00:51:51,767 --> 00:51:52,857
I think this was super fun.
:
1018
00:51:52,857 --> 00:51:55,147
This is my first time doing
a podcast with you guys.
:
1019
00:51:55,147 --> 00:51:59,577
It's great to hear other trends
and other viewpoints of people.
:
1020
00:51:59,627 --> 00:52:03,117
This is the first time that
I've managed an RV, actually
:
1021
00:52:03,137 --> 00:52:05,047
worked or managed an RV park.
:
1022
00:52:05,047 --> 00:52:08,397
So it's great to hear and connect
with other people in this industry
:
1023
00:52:08,397 --> 00:52:09,627
and y'all are all wonderful.
:
1024
00:52:09,627 --> 00:52:10,657
So thanks for having me.
:
1025
00:52:11,847 --> 00:52:12,327
Brian Searl: Thanks for being here, Devyn.
:
1026
00:52:12,427 --> 00:52:15,527
Jeremy, any final thoughts and where can
they learn more about your campground?
:
1027
00:52:16,057 --> 00:52:19,247
Jeremy Johnson: We are officially
in summer here in Northern Michigan.
:
1028
00:52:19,247 --> 00:52:20,247
So come visit.
:
1029
00:52:20,307 --> 00:52:21,137
It's beautiful weather.
:
1030
00:52:21,137 --> 00:52:24,307
A little rainy today, but
75 and sunny most days.
:
1031
00:52:24,531 --> 00:52:26,961
you can book a site at campkonahills.com.
:
1032
00:52:28,191 --> 00:52:29,091
Brian Searl: Thanks
for being here, Jeremy.
:
1033
00:52:29,111 --> 00:52:31,571
Any final thoughts, Joe, and where can
they learn more about App My Community?
:
1034
00:52:38,301 --> 00:52:39,431
Joe Duemig: Sorry, no real final thoughts.
:
1035
00:52:39,611 --> 00:52:42,951
As Brian said, Brian announced a few
times, we're going to move into Spain, but
:
1036
00:52:45,461 --> 00:52:46,501
doesn't change what we're doing.
:
1037
00:52:46,611 --> 00:52:50,791
Felt like we, things in Missouri
here, so we can manage this just fine.
:
1038
00:52:50,821 --> 00:52:55,021
So we and we're App My Community,
make mobile apps for campgrounds to
:
1039
00:52:55,061 --> 00:52:56,951
increase your customer experience.
:
1040
00:53:00,051 --> 00:53:02,371
Brian Searl: So wait, next month
at this time, you won't be, you
:
1041
00:53:02,371 --> 00:53:03,631
said July 23rd, you're moving?
:
1042
00:53:03,631 --> 00:53:05,311
Joe Duemig: I will, we'll
still be around at this time.
:
1043
00:53:05,311 --> 00:53:05,521
Yep.
:
1044
00:53:05,531 --> 00:53:07,591
July 20th is our move date.
:
1045
00:53:07,591 --> 00:53:09,701
Brian Searl: Two months from now, you're
going to be on the show from Spain.
:
1046
00:53:10,231 --> 00:53:11,781
It'll be 8 and 8, 8, 9
o'clock at night, right?
:
1047
00:53:12,351 --> 00:53:12,391
Joe Duemig: Maybe.
:
1048
00:53:12,391 --> 00:53:13,911
I was saying it's going to be pretty late.
:
1049
00:53:14,111 --> 00:53:16,641
Lots of children around, so we'll see.
:
1050
00:53:16,961 --> 00:53:18,371
We'll see what that first month brings.
:
1051
00:53:18,661 --> 00:53:19,181
Brian Searl: It's not
going to be late, man.
:
1052
00:53:19,451 --> 00:53:21,431
They eat dinner at 10 o'clock in Spain.
:
1053
00:53:21,821 --> 00:53:25,991
Joe Duemig: our kids still start
school at 8:30, so we'll see.
:
1054
00:53:26,531 --> 00:53:27,921
Brian Searl: You just
gotta go on less sleep.
:
1055
00:53:27,931 --> 00:53:30,261
It'll be more charming
than kids always are.
:
1056
00:53:30,261 --> 00:53:30,901
Joe Duemig: That's right.
:
1057
00:53:32,221 --> 00:53:33,311
Brian Searl: Jayne, any final thoughts?
:
1058
00:53:33,311 --> 00:53:35,611
I know you were just here for a
short time, but any final thoughts?
:
1059
00:53:35,611 --> 00:53:39,091
Jayne Cohen: Yeah, and I apologize
for that, but I just want to say
:
1060
00:53:39,151 --> 00:53:41,001
I going to say ditto with Devyn.
:
1061
00:53:41,761 --> 00:53:48,281
We are finding that social
media as a marketing source is
:
1062
00:53:48,281 --> 00:53:49,621
becoming more and more important.
:
1063
00:53:51,811 --> 00:53:54,631
Brian Searl: And where can they learn
more about your consulting company, Jayne?
:
1064
00:53:54,761 --> 00:53:57,931
Jayne Cohen: right on our website,
campgroundconsultinggroup.com,
:
1065
00:53:57,931 --> 00:54:01,541
or you can phone me or one
of my associates, or you
:
1066
00:54:01,541 --> 00:54:02,811
can even ask Brian about us.
:
1067
00:54:03,981 --> 00:54:04,971
Brian Searl: You want to
give your phone number out?
:
1068
00:54:05,101 --> 00:54:05,781
Just give your cell phone out.
:
1069
00:54:05,801 --> 00:54:07,141
Jayne Cohen: Sure, I'd be happy to.
:
1070
00:54:08,331 --> 00:54:09,551
My cell phone is
:
1071
00:54:12,981 --> 00:54:14,901
-:
1884
:
1072
00:54:14,901 --> 00:54:16,721
Brian Searl: I didn't know she was
actually going to do it, but okay, cool.
:
1073
00:54:16,941 --> 00:54:18,621
I'll do it.
:
1074
00:54:18,621 --> 00:54:22,191
All right, thank you guys for joining us
for another episode of MC Fireside Chats.
:
1075
00:54:22,191 --> 00:54:24,121
If you're not sick and tired of
hearing from me, I will be on
:
1076
00:54:24,131 --> 00:54:26,991
Outwired, our other live podcast,
in about an hour with Scott Bahr.
:
1077
00:54:26,991 --> 00:54:29,101
We're going to actually dig into
some of the economic numbers
:
1078
00:54:29,101 --> 00:54:30,161
that came out today a little bit.
:
1079
00:54:30,451 --> 00:54:32,141
And then we're going to go
through like a plan, if you're a
:
1080
00:54:32,141 --> 00:54:33,591
campground owner, how do you react?
:
1081
00:54:33,591 --> 00:54:38,101
How do you actually find your niche or
your experience that sets you apart?
:
1082
00:54:38,101 --> 00:54:39,421
And then how do you do all your marketing?
:
1083
00:54:39,421 --> 00:54:40,941
We're going to go through that
in a live exercise with AI.
:
1084
00:54:41,941 --> 00:54:43,811
So if you want to see that,
then come join us on Outwired.
:
1085
00:54:43,811 --> 00:54:46,421
If not, we'll see you next week for
another episode of MC Fireside Chats.
:
1086
00:54:46,931 --> 00:54:47,901
Thanks everybody for being here.
:
1087
00:54:47,911 --> 00:54:48,441
Appreciate ya.
:
1088
00:54:48,911 --> 00:54:49,091
Jeremy Johnson: Bye.