Host Brian Searl kicked off the first Guest Experience episode of 2026 for MC Fireside Chats, welcoming a panel that bridged the gap between North American and United Kingdom outdoor hospitality markets. Joining the recurring panel were Zach Stoltenberg, Associate Principal of Architecture at LJA, and Jeremy Johnson, Owner of Camp Kona Hills in the Upper Peninsula of Michigan. Special guests included Charlotte Cleveley, Owner of The Apple Farm Glamping in the UK, and Kate Morel, CEO of Creative Hosts and a renowned industry consultant. The discussion began with a forward-looking approach to the new year, despite some recurring guests being absent due to the Tampa RV show.
The conversation immediately delved into a debate sparked by an AI-generated report regarding land use economics. Brian Searl posited a scenario comparing the Average Daily Rate (ADR) of a single luxury RV site against splitting that same footprint into three smaller Sprinter van sites. The theoretical data suggested the van sites might yield higher revenue with less infrastructure. Zach Stoltenberg countered this by emphasizing the "guest type" factor, noting that luxury RV owners are willing to pay premium rates for high-end amenities, whereas the "Vanlife" demographic is often budget-conscious and prefers boondocking or public lands to paid accommodation.
Jeremy Johnson offered a counterpoint from the operational trenches of Northern Michigan. He noted that while Western US campers might have access to BLM land, the Midwest lacks those free options, driving demand for affordable, basic campsites. Johnson argued that there is a massive, underserved market of non-RV owners—tent campers, car campers, and van lifers—who are being priced out of luxury developments. He highlighted that his $45/night basic sites are booking months in advance, suggesting that maximizing revenue isn't always about luxury upgrades but can also come from volume in the "middle market."
The discussion shifted toward the evolution of glamping, particularly the differences between the US and UK markets. Zach Stoltenberg noted that while primitive glamping (basic tents in backyards) launched the industry, the current US market demands ensuite bathrooms and resort-style amenities to command high ADRs. He explained that operators can no longer rely on novelty; they must provide a complete hospitality experience.
Special guest Charlotte Cleveley provided insight into the mature UK market. She described her property, The Apple Farm Glamping, as a working farm that leans into the "agritourism" model. Unlike the trend toward 5G and high-tech amenities, her guests specifically seek a disconnection from modern life and a reconnection with farming roots. She emphasized that because the UK market is saturated, the "experience" (such as farm tours, animal interactions, and local produce) is the differentiator, not just the accommodation structure itself.
Kate Morel expanded on the UK perspective, suggesting that the UK is often ahead of the US regarding "immersive" hospitality. She argued against the "cookie-cutter" approach to glamping, noting that placing identical units side-by-side only works if the view is spectacular. Morel advocated for "wild swimming," forest therapy, and land art as the next frontier for guest engagement. She cautioned that as the market matures, simply putting heads in beds is insufficient; operators must curate specific emotional connections with the land.
The group also tackled the economics of "add-ons" as a vital revenue stream. Zach Stoltenberg shared anecdotes about RV parks increasing profitability by bundling firewood or offering premium experiences like floating saunas. The panel agreed that while accommodation covers the overhead, ancillary revenue—from farm shop produce to guided experiences—often drives the true profit margin. However, a debate ensued regarding the practicality of wood-fired amenities versus the convenience of propane, highlighting the tension between authentic rustic experiences and guest convenience.
Towards the end of the episode, the conversation turned to design trends for 2026. Jeremy Johnson expressed interest in "folk schools" and crafting workshops as a way to utilize his property during shoulder seasons. Charlotte mentioned her plans to install a "swim pond" to tap into the wild swimming trend. This highlighted a global shift away from purely structural investments (like bigger clubhouses) toward nature-based amenities that align with wellness trends.
The episode concluded with the group's traditional "round-robin" question segment. The guests shared their personal travel aspirations, with Jeremy planning visits to architecturally unique Airbnbs for inspiration, and Zach reflecting on his accidental but rewarding journey into outdoor hospitality architecture. The segment underscored that even industry professionals are constantly seeking inspiration from other sectors of travel to bring back to their own businesses.
Brian Searl wrapped up the hour by pointing toward the future of data in the industry, teasing upcoming reports from Insider Perks that will analyze booking windows and revenue trends. The show set a tone for 2026 that prioritizes data-driven decisions while maintaining the soul of outdoor hospitality—connection with nature and unique guest experiences.
Brian Searl with Insider Perks and Modern Campground, excited
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:to be back here for our first episode
with this group together for:
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:Got a lot of interesting things to talk
about today that I'm excited about.
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:We have a couple of great special
guests, Kate Morel and Charlotte
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:Cleveley—did I pronounce that right?
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:Charlotte Cleavely: Almost.
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:Cleveley.
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:Brian Searl: Cleveley.
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:Okay.
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:All right.
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:That's actually easier to say
than Cleveley, so I'm good.
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:All right, Cleveley from
Apple Farm Glamping.
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:We're going to talk to them about
their different business operations
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:and things they have going on.
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:Then we have two recurring guests who
will introduce themselves shortly.
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:Everybody can, Zach and
Jeremy, welcome back guys.
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:We have a couple of people missing
today down at the Tampa RV show and
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:Scott Foos is just traveling for work.
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:But we'll have a good show.
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:We'll talk about what's coming up in
:
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:we have on deck to let's go around
and introduce ourselves briefly.
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:Zach, you want to start?
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:Zach Stoltenberg: Sure.
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:Zach Stoltenberg.
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:I'm the associate principal
for architecture for LJA.
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:We're a multidisciplinary design firm
specializing in outdoor hospitality.
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:So we help people build glamping
resorts, campgrounds, luxury RV parks,
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:boutique hotels, experiential stays.
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:Brian Searl: Awesome.
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:Thanks for being here, Zach.
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:I have a question for you and Jeremy
when we're done introducing everybody
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:that might be interesting for you
guys to answer back and forth.
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:Jeremy, go ahead.
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:Jeremy Johnson: Yeah.
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:Hey everybody, my name's Jeremy.
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:I own Camp Kona Hills Campground
in the Upper Peninsula of Michigan.
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:It is currently 15 degrees with
a wind chill of negative 17 here.
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:So we are not open at the moment,
but hoping better weather comes soon.
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:Brian Searl: I think it'll get there.
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:Somebody was telling me, I think Mark
Koep was telling me earlier today
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:that it's 50 degrees in Colorado,
which I know is weird for us and me
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:and the Canada and the UK people too.
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:It's not really 50 degrees Celsius, but
he said it's unusually warm in Wyoming.
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:They've seen some RVs traveling
around, so that's interesting.
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:Jeremy Johnson: We do have snow.
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:So for those people that are looking
for winter recreation, it's here.
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:There's about, we've had
almost 150 inches so far.
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:Brian Searl: Nice.
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:Okay.
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:have Lake Louise by us for
skiing, so I'm not a skier, but my
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:girlfriend is and other people are.
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:So you'd have to convince
her to leave that behind.
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:They've been having a good year,
day for powder this year, so.
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:Charlotte, please introduce yourself.
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:Charlotte Cleavely: Hi
guys, I'm Charlotte.
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:I'm the owner of The Apple
Farm Glamping and Camping.
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:We are Stratford-upon-Avon in the UK.
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:So yeah, we've been running 10 years now.
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:We are a working farm, so
that was how we started.
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:And we started off with
bell tent glamping.
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:We then added in your traditional
camping and we just now
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:aiming to go all year round.
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:So yeah, we're normally shut at
this time of year because eight
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:o'clock at night and it's pitch
black not the greatest of weather.
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:But we just put two shepherd huts
in, so we're now looking to go
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:all year round with those as well.
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:Brian Searl: Okay.
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:Awesome.
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:Thanks for being here, Charlotte.
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:Excited to learn more about your property.
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:Kate?
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:Kate Morel: Hi there, Brian.
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:Thank you for inviting me again.
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:I started in 2002 running a formal bed and
breakfast and put a fancy tent up in our
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:front paddock for friends and families.
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:And we got laughed at because we put
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:and rugs and all the rest of it.
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:But fast forward to 2010, I helped
launch one of the world's first
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:glamping agencies called Unearthed.
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:Then I left that and became
an independent consultant.
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:So I help outdoor hospitality companies
and sites to get their business model
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:before we help launch new sites as well.
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:And I started a company called
Creative Hosts, imports all of my
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:woods together, but it also offers a
membership guide for people as well.
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:Brian Searl: Awesome.
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:Thanks for being here, Kate.
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:So Kate told me I had to stay on track
today before we started the show.
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:She's like, "You gotta talk
about guest experience.
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:You can't get off track,
Brian, like I always do."
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:So let me throw out this question to,
I'm interested Zach and Jeremy to hear
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:your thoughts and obviously Charlotte
and Kate, you can weigh in too.
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:We've been digging into a lot of
data early in:
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:We're going to do some industry
reports with Insider Perks on
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:some really interesting data.
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:And some, we're going to bring back
our reports from Modern Campground
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:to MC Hospitality Highlights.
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:The first one is going to be looking at
the booking window and stuff like that.
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:But I have this AI agent that posts
for me on LinkedIn for Outwired,
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:the other podcast that I do.
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:And it posted this really interesting of
it's really interesting because I don't
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:think about it—but it posted this really
interesting take on RV sites, where it
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:compared the ADR that you would get from
a luxury premium rig, like a 30, 40,
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:whatever foot with slide outs, premium
patio, furniture, all that kind of stuff,
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:versus the ADR you get from taking that
same amount of land and splitting it
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:into two or three Sprinter van sites.
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:And it was interesting to me because the
Sprinter van sites at $45 a night—was
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:what it made up in the article, don't
know if that's realistic depending on your
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:area of the country—three of those were
more than the one pull-through, and less
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:hassle, and less site development, less
concrete, less patio, less whatever else.
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:So that's—I'm curious with the
architecture guy and Jeremy, the guy
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:who's building things that are not for
the big huge rigs, think of this stuff.
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:Zach Stoltenberg: I would
say, I've done all of those.
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:I think the thing that AI misses guest.
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:And specifically guest type.
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:The owner of that 42-foot Prevost, they're
willing to spend $100, $150 a night.
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:But they want premium
accommodations with that.
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:They want nice amenities, they
want clean bathrooms, nice showers,
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:grounds keeping, maintenance.
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:They want to be around other
like-minded people with similar
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:scale and quality of rigs.
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:so you can generate revenue off
of that, but it's also a much more
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:expensive build because it's not just
the site, it's everything else about
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:that resort that's going to attract
that particular customer demographic.
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:One of the things that we've always
struggled with in looking at the Vanlifers
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:is it's a very different customer base.
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:to be really blunt with it, they're cheap.
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:The reason somebody buys a
Sprinter van is that they don't
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:want to have to pay to play in
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:space.
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:They don't like paying for
overnight accommodations.
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:will boondock, they will find
public lands, places that
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:they can park for the night.
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:It's a go-anywhere type
of rig and vehicle.
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:And so really all you're going to
maybe capture out of a Vanlifer is
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:someone who's already done that for
four or five days and they're like,
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:"Okay, we're going to bite the bullet.
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:We're going to spend for tonight because
I haven't showered in a week and I really
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:want someplace that has a hot shower.
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:We need to empty our tanks.
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:So we've got to stop in someplace where we
can empty everything, refill all of that."
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:But they're generally
not a multi-night stay.
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:put that bigger tax on resources, utility
infrastructure, all that piece of it.
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:And it's a low ADR in that.
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:They're also a much smaller percentage,
although growing, of overall RVs.
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:Those smaller rigs, they're
just not as common the bigger
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:towables or the Class As.
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:But I think the idea of valuing ADR
for land use area is something that
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:comes up for me oftentimes when
we're talking with glamping clients.
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:that's a very easy way if somebody
owns a campground and they've got
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:60 or 70 RV sites, for them to wrap
their head around why they should
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:be paying attention to glamping.
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:Because that same RV site that they,
you know, a well-appointed one,
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:nice, good high peak demand area,
$75 to $100 a night for that site.
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:Explaining that on that same amount
property or even on an existing RV site
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:itself, we could come in with a really
nice appointed glamping tent that rents
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:for double, maybe triple what they're
getting for an RV spot right now.
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:The other thing is demographics.
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:We look, we believe all the numbers
that come out of reports like the KOA,
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:million camping households in the US.
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:A small fraction of them,
I think it's around 10, 12,
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:maybe 15% actually own an RV.
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:A majority of campers in the US
don't own an and they're looking
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:for somewhere else to stay.
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:So that's the other piece of that is
not only will a glamping site generate
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:more revenue than an RV site, there's
a lot more people in that, there's
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:more campers that are looking for
that type of a site or accommodation.
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:Brian Searl: What do you think, Jeremy?
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:Jeremy Johnson: Zach, on your last
point there, I definitely agree that
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:there's a lot more people looking for
something that's not an RV site because
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:the numbers speak for themselves, right?
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:Like 10%, I think you said
10% of people own an RV.
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:Zach Stoltenberg: I don't know
exactly where it's at, close to that.
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:It's a small percentage
of overall campers.
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:Jeremy Johnson: So I, Brian, I think
going back to your point, maybe it's
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:not, or back to your original question,
maybe it's not just like Sprinter van
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:people specifically, but it's that
other 90% whether they're Sprinter van
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:people or truck campers or tent campers.
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:I mean, Brian, I think my overall
opinion on this, because we've
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:talked about it, but I do cater
to anybody except for RV people.
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:Those are the only
people I don't cater to.
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:Brian Searl: Which is why I was
fascinated to hear your opinion on this.
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:Jeremy Johnson: Yeah.
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:And I do charge $45 a night and it's
the middle of January in Northern
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:Michigan where we have 150 inches of
snow and I've got bookings rolling
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:in today for July and August.
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:So like that demand is absolutely
there, at least in my area.
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:Again to another one of Zach's points,
some of those people might do anything
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:in their power to not camp at like a
pay place, especially if you're west
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:of the Mississippi where you got BLM
land and you can boondock for free.
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:in Michigan where we have lots of state
land, but that concept of BLM camping
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:really doesn't exist where I'm at.
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:And so like we end up just
being in an interesting place.
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:And I remember when we first were getting
eady to open actually in late:
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:I made a Reddit post on the Vanlife
subreddit about our campground opening.
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:a lot of the Vanlife people, there
was about, say it was like 80/20.
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:was a lot of positivity,
but it was only maybe 20%.
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:And then the other 80% was people like
Zach was talking about where they were
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:like, "Why would I ever pay to camp?
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:I have a van that I can boondock in."
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:But they've never visited Michigan
and they don't realize free
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:BLM land doesn't exist here.
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:So I think there's a location
element to it that matters a lot.
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:That setup might not work in Oregon
or Wyoming or Nevada, but it will work
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:in the Midwest and the East Coast in
particular, at least in the United States.
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:And then the last thing I have
to say is can't stuff these
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:things right next to each other.
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:I don't know that it's a one-to-one
equation of one RV pad, get three
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:Sprinter van or glamping sites because
those people want their privacy too.
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:They don't want to be stuck
right next to each other.
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:And completely agree with Zach.
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:probably, I have 40 sites today that
are all tent, van, and car camping.
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:But I'll probably take half of
those in the next one to two
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:years and upgrade them to glamping
sites to realize that higher ADR.
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:I'm at, again, $45 a night for a
basic camping site right now, but if
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:I put a rustic off-grid cabin or yurt
or one of these upgraded experiences
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:in there, at least in my market, I
can be anywhere between $150 to $200
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:a night with something like that.
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:Brian Searl: Yeah.
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:I think there's all kinds of problems with
the social media post—but I think that's
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:the idea is like behind we're putting
out on Outwired specifically is let's
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:start a conversation, let's debate it.
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:Let's see where that takes us.
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:Maybe we're thinking of doing different
things and different conversations
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:that we haven't had before.
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:I do think it's interesting though that
since the pandemic—and you can correct
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:me if I'm wrong here, Zach, cause you've
been involved in more of these builds
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:than I have—but it feels like on the
outside that since the pandemic, we've
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:been more, so heavily focused on luxury
in specifically the RV market—let's
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:push aside glamping for a second—that
we've left behind some of those middle
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:campers in a lot of the developments.
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:Is that fair or are we just not hearing
about the middle market developments?
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:Zach Stoltenberg: I think it's in direct
response to that guest experience piece.
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:In the early days hospitality, RVers were
content with partial hookup sites amp
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:service or—people, a lot of sites didn't
cater to anything that was more than that.
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:And so there really was a, I don't
know, an acceptance of it until you
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:started seeing some operators that
really started raising the bar.
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:Upgrading to 50 amp service, upgrading
to larger sites that are further
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:apart, incorporating electric vehicle
charging, really nice resort style pools.
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:And especially in areas
that are saturated.
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:You know, we know those parts of the
country, especially that, that southern
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:band of the US, at least from my market,
they get basically a year-round season.
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:You've got a lot of campgrounds, a lot of
RVers who are there, but the places that
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:made those upgrades and those spends,
everybody wants to stay at the nicest,
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:the newest, the latest, the greatest.
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:So places that were making those
investments and raising that bar
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:continued to be really strong.
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:Over the last couple of years as the
market started to stabilize a little bit
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:and we've seen some drops, the people
who are feeling that crunch are not
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:those people that reinvested in their
properties and brought in new things.
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:It's the people who are still sitting
on a property that they bought in
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:1982 and haven't done a darn thing to.
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:And they're not upgrading.
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:So think really the biggest change
in that has been it's a direct
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:response to guest experience, guest
feedback, that rising consumer demand.
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:when glamping started, there were
folks pitching tents in their backyard
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:putting it out for a hundred bucks
a night and they were getting it.
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:And I'm glad they did because that was
laying the groundwork for this wonderful
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:new emergence of this new industry.
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:But today, that won't work.
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:People want full facilities,
flush toilets, bathrooms.
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:And so now what we're seeing is operators
who started with those more primitive
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:models, they're now upgrading units.
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:And new folks who are coming in, a
ground-up build, folks that we work with,
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:they're not even trying the primitive
model because it's destined for failure.
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:You can spend five grand put up
a tent, very primitive, nothing
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:in it, that never rents out.
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:Or you can spend 25 grand for much
higher level sort of accommodation,
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:build a $65,000 bathhouse,
shower house, and get bookings.
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:Or you can spend 150 grand on an
incredible tent that has bathrooms
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:and everything in it that rents for
three times what those other ones
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:do and books out a year in advance.
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:And so I agree that there's been
change in the focus and definitely
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:an overall raising of the bar, but
I think it's in direct response to
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:guest feedback and people valuing
that experience and being willing to
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:pay for having a better experience.
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:Brian Searl: Yeah, I'm
completely with you on glamping.
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:Like there's no debate in my mind there.
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:I'm just wondering is there a ceiling
on the number of people who can afford
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:$100 plus a night luxury RV sites?
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:At some point.
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:I'm not saying we're there yet, but is
there a point where it gets to that?
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:And as these people keep developing
these, like they're better guest
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:experience, but as Jeremy's proven,
you can design a park with better guest
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:experience without luxury RV sites.
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:Jeremy Johnson: don't know about
in the but in the US, I think we're
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:got to be close to approaching that.
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:know that like almost similar to when
things were quite uncertain in the
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:US, think a lot of people are planning
to take more vacations that are more
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:domestic, a little bit closer to home and
probably spend a little bit less money.
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:I think there, there probably always
exists a certain level of demand for the
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:luxury stuff, but I can say that least
on our end, we haven't seen a decrease
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:in demand for our bare bones basic
sites because people are looking for it.
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:And whether it's a monetary thing or not,
some people just want that experience.
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:We're even getting inquiries from groups
like the Boy Scouts who are looking for a
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:more rustic experience because the state
park 45 minutes away from us has upgraded
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:their facilities so much that it's
too modern for these Boy Scout groups.
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:They're like, "This
isn't camping anymore."
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:So I think there's like an aesthetic
side of it too that people are
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:probably, it's against some of the
modernization and maybe they don't want
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:5G connectivity when they're camping.
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:Brian Searl: I still remember
like we started, like I started
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:Insider Perks by driving around
to different KOA campgrounds.
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:We were doing videos back then.
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:I still remember the Point South
KOA in Yemassee, South Carolina,
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:was the only campground I ever
stayed at in the—and we were going
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:to private at that point, right?
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:We weren't going to state parks—the
only campground I stayed at where
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:they let me build my own ground fire.
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:And I still remember that.
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:It was like 2012 or something.
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:But that stuck out in my mind
because I like doing that.
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:I can build a fire with a flint and
steel and I can do all that stuff, right?
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:Jeremy Johnson: Yeah.
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:We had, I mean, we've got, we had a lot
of people up here that were bringing
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:their kids camping for the first time
and they wanted them to have that
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:like very rustic remote experience.
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:And I remember going to talk to
people as I do my like evening
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:rounds and they're like, "Yeah, like
we're building their first campfire.
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:They've never built a campfire before."
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:And was pretty cool.
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:Brian Searl: Kate, do you have any
knowledge of the Sprinter van market
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:over in the UK or anything like that?
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:How does that compare to glamping?
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:Kate Morel: Campervans.
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:Brian Searl: Caravans, but they're
still Sprinter vans, I think, right?
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:Like I don't know.
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:Kate Morel: so much.
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:I work with some
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:certification organizations, camping
and woodland champions, what have
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:still—I gotta agree with Jeremy
there—there are a lot of people that
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:really don't want all the bells that
come with full-on glamping sites.
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:I think we're quite a
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:little bit polarized in terms
people wanting flushing toilets and
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:facilities and six or seven, maybe
even eight years ago, sites that
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:didn't offer that started to suffer.
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:yeah, there is something actually.
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:Something people think it
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:should be
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:primitive, and people
think it should be luxury.
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:So it's both ends of the market really.
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:And yeah, but some people do not want
that full-on glamping experience.
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:So I think for different places
that are at the development stage,
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:it's—the UK is a lot smaller.
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:All of our European
countries are a lot smaller.
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:A country that I find a little bit
to work in when I'm outside of Europe
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:is Australia, which is America.
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:And the catchment area is bigger, I think,
and that varies quite a bit as well.
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:Because the catchment
area is so much larger.
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:Whereas here in the UK Europe,
people don't travel so far.
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:The catchment area is much smaller.
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:Anyway, it's, I think it's, I don't
know whether it's easier or harder to
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:work out what your guest demographic
would be, what your ideal guest profile
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:would be, and the level of accommodation
amenities and luxuries that you offer.
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:I can't help there, Brian.
355
:I can give you no money
here on running off piece.
356
:Brian Searl: I don't know about that.
357
:Yeah, ask Zach how the tangents that I
can go off on sometimes that don't mean
358
:anything or have any value to anybody.
359
:think right, like the whole
world is debating over the,
360
:the word glamping means.
361
:I don't think that's ever going
to change, but let's for purposes
362
:of this show just define it as
outdoor accommodations of some kind.
363
:Do you feel like the UK is ahead
of—and I have a reason for asking
364
:this—do you feel like the UK is ahead
of the rest of the European market?
365
:If we define glamping as
outdoor accommodations.
366
:Or do you think they're the same
or do you think they're behind?
367
:Charlotte Cleavely: Yeah, no, I think we
are a little bit, I don't know, just to
368
:use the phrase "ahead" makes it sound like
we're beating everybody else at the game.
369
:I think
370
:it's more developed.
371
:So the market is more
372
:developed.
373
:France is more developed.
374
:And we've got Italy and Spain, Portugal
up there, and Greece that catching
375
:up in terms of saturation point.
376
:We're at saturation point in UK and
maybe in France getting there as well.
377
:But the rest of Europe is,
there's still opportunity.
378
:In the UK actually, if you get your
business model it's a saturated market.
379
:Brian Searl: Yeah, the reason I ask
is I was last year at the end of the
380
:year, I was in Croatia for the Croatian
Camping Conference and then I went
381
:to France for SETT in Montpellier.
382
:And I've known Simon Neal
from Camp Map over there as a
383
:regular guest on our podcast.
384
:And what I discerned from all those
conversations that I had over there,
385
:but also with Simon, is that glamping
in Europe is mostly a function
386
:of glamping, like they don't have
independent glamping sites anymore.
387
:There are some outliers for sure.
388
:But most of the glamping properties,
which they're defined as like mobile
389
:homes, really nice luxury cabins
for the most part, are attached to
390
:caravan sites, camping sites in Europe.
391
:And so that kind of was very interesting
to me because we've taken a different
392
:approach as we've talked about here
on this show and other places where we
393
:have standalone luxury glamping sites.
394
:There are certainly lots of campgrounds
and RV parks in the United States that
395
:have added glamping, but to many people, I
think you would maybe agree with me, Zach,
396
:like that's a different target audience.
397
:Right?
398
:For the most part?
399
:Zach Stoltenberg: Yeah, I think
they're different customer bases.
400
:certainly, I think in the mixed model,
one of the great things about an existing
401
:RV park or caravan park that bring in
people that don't own RVs, adding some
402
:of those accommodations is a great
way to bring in additional revenue or
403
:connect with a wider customer base.
404
:But I think that that is still
in the accommodation model.
405
:It's a place to stay, right?
406
:I think the standalone glamping sites a
luxury RV park, that is the destination.
407
:That is the appeal.
408
:And that, that's going to be a higher ADR.
409
:That's going to have that
bigger amenity spend.
410
:A cabin at an RV park, may get,
or at a campground, you may get
411
:$150, maybe up to $200 a night.
412
:When we look some of most outstanding
properties, I just saw Forbes released
413
:their top 10 list for, or Travel and
Leisure, one of them, end of the year
414
:everybody does their top tens and
there was a top 10 list on there.
415
:I think six of the ten properties
are over a thousand dollars a night.
416
:So why can they do that?
417
:It's because you're not
camping next to an RV.
418
:These are unique
destination type locations.
419
:These are extremely high end units.
420
:These are short supply.
421
:There's maybe 10, 15 units and
they're a quarter of a mile apart and
422
:have privacy and incredible views.
423
:And think that customer base that's
looking for that and willing to pay
424
:for those top tier models, that's
completely different than somebody that
425
:will rent three bed cabin at an RV park
that they can stand with their kids.
426
:It may be like was discussed,
I want to build a campfire.
427
:I want to do S'mores.
428
:I want my kids to have some
of that camping experience.
429
:My wife said she won't stay in a tent.
430
:We don't own an RV.
431
:And so one of the things I love about
working in outdoor hospitality is there is
432
:no one answer and there's no wrong answer.
433
:Everybody can do, you know,
whatever they think is best.
434
:And as long as we're following
back to that guest experience and
435
:creating something people want,
you're going to be successful.
436
:Brian Searl: Yeah, I think you kind
of hit the nail on the head with
437
:luxury and uniqueness because that
is what most of these properties
438
:that I saw at least in Europe were.
439
:They were luxury camping sites with...
440
:there's a...
441
:there's one in Croatia, Zach.
442
:They called Aminess.
443
:They have a couple different locations.
444
:They have private pools on every RV site.
445
:Never seen that before in my life, but we
should bring that to the US at some point.
446
:Zach Stoltenberg: Pools, no.
447
:I've done hot tubs.
448
:Brian Searl: No, a private pool.
449
:Like you stepped out of the—yeah,
it was like a 10-foot maybe
450
:pool on every single RV site.
451
:So that was interesting.
452
:They were charging I think
like 300 bucks a night for it.
453
:Euros.
454
:Anyway, it was right by the coast though.
455
:It was beautiful location.
456
:But I think that you hit the nail
on the head because they have a lot
457
:of, they call them mobile homes over
there, but they have a lot of the
458
:luxury cabins that are really high end.
459
:They're sandwiched close together
to each other inside the camping
460
:sites, caravan parks, whatever Europe
calls But they're luxury, right?
461
:They've got full service restaurants.
462
:They've got water parks,
they've got multiple pools.
463
:They've got, right?
464
:And that's the difference I think
is that the people aren't just there
465
:for that cabin next to an RV feel.
466
:Would be my sense.
467
:What do you think Charlotte,
of all this stuff?
468
:Charlotte Cleavely: It's really
interesting listening to the perspectives.
469
:Obviously there are vast differences to
the UK, but also a lot of similarity.
470
:Listening in the conversation with
RVs versus Sprinter vans, which
471
:you definitely went across to Kate.
472
:And she said different types of people.
473
:So we do, we call it
off-grid grass camping.
474
:So we are, as I said, we're a
working farm and we really are
475
:very much rustic, back to basics.
476
:We don't do caravans mainly
because of the access.
477
:So that was the reason we didn't.
478
:And it interesting how that shaped
the type of campers that we get.
479
:So we do your normal campers.
480
:We will do campervans.
481
:We do get like the
bigger campervans in not
482
:motorhomes.
483
:So we very much tend to be the type
of family that does want the campfire.
484
:So each of our camping pitches has its
fire pit there ready for them to go.
485
:We're very off-grid, we're very rustic.
486
:So with the bell tents,
there's no electricity.
487
:So I think it's about knowing who and
what you are as a site and what you
488
:offer and making sure matches your
guest's expectations and then creating
489
:the experience that goes round that.
490
:A lot of our guests definitely come to
us because of our farming background.
491
:So they're really
interested in the animals.
492
:We've got a really good location three
miles outside Stratford-upon-Avon.
493
:We're very central in the country.
494
:So yeah, it's really interesting to see
differences, listen to the differences
495
:that you guys have over there and then
thinking about, not a lot of that's
496
:really that different over here too.
497
:Yes, it's just slightly
different ways of doing it.
498
:Or maybe I'm now running
off topic as well.
499
:Brian Searl: No, it's impossible
to do that on this show.
500
:Don't worry.
501
:what's, what do you guys focus
on for guest experience there?
502
:Charlotte Cleavely: As I said,
our main focus probably is the
503
:fact that we are a working farm.
504
:So the name gives it away, The Apple Farm.
505
:It was originally a commercial fruit farm.
506
:My dad, I lived in Australia for
507
:14 years working in sales and marketing.
508
:I came just over 10 years ago.
509
:dad in his wisdom bought a derelict fruit
farm because my mom likes making jam.
510
:So it was meant to be a hobby farm.
511
:He doesn't want a derelict fruit farm.
512
:We are also beef farmers.
513
:So we very much enjoy the crossover with
hospitality of getting people into the
514
:farming environment telling them all about
what farming is and then bringing that
515
:back into the guest experience as well.
516
:So we offer hampers, meats, etc.
517
:from the farm.
518
:We do our own apple juice.
519
:We do farm tours.
520
:We do farming experiences.
521
:So that's really the
lines that we go down.
522
:Brian Searl: What, what's one thing
you would like to do from a guest
523
:experience standpoint that you
haven't been able to do so far?
524
:Charlotte Cleavely: I would love to, we
would very much to have a micro dairy
525
:site so we can produce small
volumes of milk, eggs, cheese, that
526
:kind of stuff, really bring that
back into the guest experience.
527
:Maybe even have a little
cafe on site and do the whole
528
:circle of the guest experience.
529
:Would love to do.
530
:Brian Searl: You get that set up, I'll
come over and be a paying customer.
531
:Like cause that's what I look for.
532
:I when I travel and obviously there's
different, there's so many different
533
:niches and buyer personas and demographics
and ideal customer profiles and
534
:people who will do different things.
535
:For me it's the unique experience.
536
:And I'm willing to sacrifice
some of my comfort.
537
:Like not a lot cause I'm
old and I have a bad back.
538
:But I don't really have
a bad back, but I am old.
539
:And so like when we were in Ireland
last at the end of last year, probably
540
:September, something like that.
541
:We were, like that's
all I was looking for.
542
:Whether it was Airbnb or glamping
sites or it ended up being unique bed
543
:and breakfasts cause that's all there
was when we were traveling along the
544
:island around the edges for a while.
545
:And we went to Northern
Ireland and regular Ireland.
546
:But we were always looking
for something unique.
547
:And so I was willing to trade
off some things like that.
548
:Like I have bad eyesight.
549
:like when I take my contacts
out at night, like I can't see
550
:five feet in front of me, right?
551
:It's all blurry.
552
:I have had bad eyes since I was in
first grade, so I figure out how
553
:to navigate it like some kind of
weird bat creature or something.
554
:But anyway, so we stayed in a castle,
like little Airbnb castle with two rooms
555
:and a nice old tower in Southern Ireland.
556
:And I remember like the bathroom was
like down seven steps down the, we had
557
:to go around down the thing and then open
the door and there was a latch on it.
558
:It was completely pitch black and
you had to go in and it was plumbing.
559
:But you had to figure it all out.
560
:it's not that much of a thing to give up.
561
:But the point that there are
trade-offs that people are being
562
:willing to make, I think if you
can get a really unique experience.
563
:And it doesn't have to be a castle
obviously, but something that
564
:somebody put some thought and love
and care into to make it different.
565
:Charlotte Cleavely: Yeah.
566
:I think it's definitely, I think one of
you guys said earlier, gone are the days
567
:where you can plonk an accommodation
whatever you tickles your fancy.
568
:You can't just put an accommodation
down now and to fill it.
569
:You've got to create the
experience that goes with that now.
570
:And that's what will bring people back.
571
:so much we would love to do.
572
:But that's definitely where
our repeat customers come from.
573
:They come, they came for what we
gave them, not necessarily the
574
:fact that it was a bell tent.
575
:It was about the experiences of all.
576
:Brian Searl: With one caveat, you
can put 'em side by side if you
577
:have a really good view, I think.
578
:We saw that in Ireland, like if
you're right by the ocean or like
579
:on the Aran Islands or in Croatia
and you can see the Mediterranean
580
:Sea, then that's your experience.
581
:Still not about the accommodations,
that holds true, but.
582
:Charlotte Cleavely: Sorry, say that again?
583
:Brian Searl: I said it's still
not about the accommodation.
584
:It's about the view.
585
:So it's like what you're saying holds
true, but that's the exception I
586
:think where you can have that and not
focus so much on the traditional guest
587
:experience, if you want to label it
like that, or what we're talking about.
588
:Charlotte Cleavely: Yeah, I think so.
589
:Comes with a built-in view.
590
:Jeremy Johnson: That's one place
where I see the US being still very
591
:much behind the UK Europe in general.
592
:Like that uniqueness.
593
:We're at a point, at least where I'm
at and what I see, I feel like we're
594
:at a point where people are thinking
still that they can just put up like
595
:glamping tent or now maybe more of
a dome or even the glass houses.
596
:They're thinking, "Oh, I can just put
up a glass house and people will come.
597
:It doesn't matter where I do it."
598
:As soon as there's 15 glass houses in
one region, it loses that novelty, right?
599
:And so then it becomes
more about the experience.
600
:And I we're, at least from my
perspective, we're just starting to
601
:get there where people, like Wolf
comes to mind with his farm project
602
:down in Florida that he's working on.
603
:We're just getting to that
farm camping/glamping mixture.
604
:Like that's just happening here.
605
:And then think about at least in region,
like a place like Viroqua, Wisconsin,
606
:which is pretty much the organic
farming capital of the Midwest, which is
607
:sounds like a very weird thing to say.
608
:But the accommodate, like amazing
organic farms in the Driftless region,
609
:amazing farm to table restaurants,
but then the accommodations
610
:are like few and far between.
611
:We brought our RV down there,
which it's not even an RV.
612
:a truck camper with a fiberglass
shell and it's 24 feet long.
613
:And we couldn't find a place camp for
the night with our 24-foot truck camper.
614
:We actually had to rent an Airbnb
that was like privately owned
615
:and not even part of a farm.
616
:It was just like kind of a one-off RV.
617
:Like we would have loved to stay at a
farm and we would have loved to find
618
:a place where we didn't have to spend
500 bucks a night to rent an Airbnb
619
:when we had a camping vehicle with us.
620
:Zach Stoltenberg: I think we're
seeing some things like Harvest
621
:Hosts is a good example, right?
622
:That launched and it's partnering
with farms that are willing to allow
623
:somebody with an RV to come and
stay on their night, stay a night
624
:or two, and there's no cost to it.
625
:just with the projects that we worked
on, even recent stuff that's in design.
626
:I worked on probably five or six
different different properties where it
627
:was incorporating that farm, building
out a farm experience and really
628
:intertwining that with everything.
629
:One of our sites that we did Texas, they
wanted to have goats and mini Highland
630
:cows and and they wanted guests to be
able to interact with those animals.
631
:So we literally have sites where you
have your site and there's fenced
632
:on three sides, but the animals
can come right up into your site.
633
:working on one down in Arkansas right
now is a functioning cattle ranch.
634
:They're going to maintain 30
to 50 head of cattle on this.
635
:And so we're looking at designing
barns and some mini barns and
636
:bringing in some covered wagons.
637
:And there's a restaurant on site
that they want to incorporate a whole
638
:kind of farm to table experience
for guests where when you're eating
639
:dinner that night, 90% of what you're
eating was grown on the property.
640
:so I think there is a
focus starting in that.
641
:The one thing I will say I think look at
UK versus US, I do think the UK really
642
:led the charge in a lot of those things.
643
:I think the US market is catching
up very quickly and in some
644
:ways it's probably surpassed.
645
:But I also think customers and
the demand, the guest experience
646
:is very different in those two.
647
:Brian Searl: I was looking up on my
phone here, we're doing a bunch of
648
:pricing breakdowns and stuff we're
going to release for Insider Perks.
649
:I was asking it for different
stats about glamping.
650
:I was distracted and not paying attention.
651
:says overall glamping from our data,
which we've got data from about
652
:2,300 campgrounds and RV parks and
glamping sites in North America.
653
:The median price is $145 a night.
654
:The average is $159.75.
655
:Says the average price for a
treehouse, which is arguably I
656
:would say that's more unique, right?
657
:$239.45.
658
:A glamping cabin is $210.
659
:A pod or capsule is $194.
660
:A yurt is $142.
661
:Vintage Airstream is $140.
662
:Teepee is
663
:$136.
664
:Safari tents $135 and your bell is $118.
665
:So I think that speaks to the amount of
like extra money you can get from putting
666
:thought into something that and maybe, I
don't think treehouses will ever be not be
667
:unique cause they're a lot harder to use.
668
:But or harder to build.
669
:that speaks to I think that what
we were talking the uniqueness.
670
:Yeah, Zach?
671
:Zach Stoltenberg: think another thing that
can't be ignored in this conversation, and
672
:I want to hear Kate and Charlotte on this.
673
:We can talk ADRs for revenue, but that
should be just one small piece of it.
674
:One thing that I think a lot of the
operators that we worked with, a
675
:lot of folks I'm friends with who
own resorts and operate resorts in
676
:the US, one of the things that they
all do really well are add-ons.
677
:Other things.
678
:So I'm going to toss out his name
and I hope he's okay with it.
679
:Matt Keller with Ramble.
680
:Like he's got a beautiful property outside
of Atlanta and last year they built a
681
:floating sauna unit on the property.
682
:And he has beautiful sites.
683
:He's got some treehouses,
he's got tree tents even.
684
:Incredible accommodations.
685
:But the floating sauna was an add-on and
he allows guests to book that separate.
686
:So they're paying for their stay and
then they're also paying for a sauna
687
:I think that can be done with some
F&B components, even with partnerships
688
:off-site activities, excursions.
689
:I've got clients that they partner with
a zipline course that's down the road or
690
:an ATV jeep tour operator that, you know,
is nearby that will come and pick guests
691
:up right at property and bring them out.
692
:And there's revenue to be generated
in this business outside of just
693
:the overnight accommodation.
694
:the RV side, they've known
that for a long time.
695
:When we work existing RV
parks that are doing a remodel
696
:or expansion, a reposition.
697
:That's one of my questions I
ask always of their manager.
698
:go down the aisle of the store
and we'll say, "What do you
699
:do the best within the store?
700
:And top two revenue
generators for an RV park?"
701
:Brian Searl: The first one
I'm sure you can guess.
702
:Zach Stoltenberg: RV parts?
703
:Brian Searl: No, we've all
meant, you mentioned it earlier.
704
:Jeremy Johnson: Firewood.
705
:Showers.
706
:Zach Stoltenberg: You
can't charge for showers.
707
:Brian Searl: Well you could.
708
:Jeremy Johnson: Some people do.
709
:Brian Searl: Wouldn't be a
good idea, but you could.
710
:Zach Stoltenberg: Firewood is number one.
711
:Jeremy Johnson: Firewood.
712
:Brian Searl: Okay.
713
:All right that makes sense.
714
:All right.
715
:Zach Stoltenberg: Firewood is
number one, ice cream is number two.
716
:Jeremy Johnson: Okay.
717
:I'm surprised coffee isn't number one.
718
:Zach Stoltenberg: Again, I
think you can't charge for that.
719
:I think stay at a place and they don't
have coffee sitting for me in the
720
:morning, I'm never staying there again.
721
:No, and like I had a conversation
with a manager and she said,
722
:"Yeah, we sell a ton of firewood.
723
:makes up most of our revenue sales."
724
:And I said, me about
how you're selling it."
725
:And she said, it's problem.
726
:Like right now we hire high school
kids and they drive around in a
727
:golf cart for three hours every
night and stop at every site and
728
:see if they need any more firewood."
729
:And they charged by default
everybody who stayed there.
730
:They wouldn't, they nothing was included.
731
:It was just, hey, if you want
firewood you have to buy it.
732
:And I said, "How much do you
sell a bundle of firewood for?"
733
:And I think it was seven dollars.
734
:I said, "Here's what I want you to do.
735
:Raise the cost of your nightly
rates by 10 bucks and include the
736
:first bundle of firewood with it."
737
:You're actually selling it for
more than what you're doing and
738
:it's there and it's included.
739
:So the transaction doesn't change.
740
:It's that guest experience and
it's a perception of value.
741
:If they've already got it, they're
going to start a campfire with it.
742
:And when when the wood's burning and it's
going and as a parent, I've got four kids.
743
:If my kids are all sitting around the
campfire and we throw the last piece of
744
:wood on and I know it's only 6:30, I'm
going to go down to the store and buy
745
:more because we've already got the fire
going and I don't want it to go out.
746
:And so I think that's really, those
are the things from a guest experience
747
:perspective that focus on when we're
working with a client or an owner,
748
:those are the questions I ask because
the transaction doesn't have to change.
749
:It's just the way that it's presented.
750
:she looked back at me and she goes,
"So I don't have to pay two kids
751
:to drive around in a golf cart on
their cell phones for three hours?"
752
:And I said, It's going to be in
the site when they get there.
753
:If they don't use it, sold it.
754
:Like it's paid for."
755
:And she goes, if they leave it somebody
else will take it back to their site."
756
:"It'll be gone."
757
:The duck on the June bug, pick those
sites clean as soon as somebody moves out.
758
:And said, "Yeah, but who cares?
759
:You already sold it.
760
:You sold it for ten dollars."
761
:Kate Morel: Yeah.
762
:That's a bit of a contentious one
here with glamping We always, well
763
:most places will include firewood,
kindling, firelighters as a starter pack.
764
:I'm in a bit of an ongoing battle with
one of my clients who still insists on
765
:locking all of his wood away from guests.
766
:And having stayed on his site and suffered
freezing cold with my children around
767
:one of the campfires, it was stacked
like two foot high with padlocked cages
768
:and we sit within five feet of it.
769
:It was like a bonfire not
a campfire to keep warm.
770
:And we ended up having to go
to bed at about nine o'clock
771
:because it was freezing.
772
:And I said, "Where's the wood?"
773
:He said, "Oh, you have to ring
me up and I'll bring it down."
774
:And I was like, "No."
775
:And he missed a trick there because it was
776
:And a lot of, I don't think it teaches
people to respect our natural resources.
777
:Wood is the rarest material in our
778
:universe.
779
:It's not diamonds, it's not gold.
780
:It wood.
781
:And it might look as it fell itself,
it doesn't cord itself, chop itself
782
:and stack itself so it costs money.
783
:And I think the more we, the more
we find ourselves disconnected
784
:with the natural world.
785
:I know what it's like in America,
but here in the UK we have terrible
786
:problems with guests and fire because
most people have central heated houses.
787
:I've got my log burner, my
log burner has gone out.
788
:We've been talking actually.
789
:But a lot of people don't understand
how to light or maintain a fire.
790
:Zach Stoltenberg: Well, I
791
:that's also a change between
primitive and the luxury.
792
:That more rustic kind of what
you guys have, what Jeremy has,
793
:that's a fun guest experience.
794
:When you move to that luxury level, those
guests want to flip a switch and turn on
795
:a propane burner that's in their unit.
796
:Kate Morel: Fire.
797
:Brian Searl: Yeah, I bet you there's a
I bet you there's a bigger market than
798
:a lot of people think for luxury rig
owners who would be willing to learn how
799
:to start a fire with a flint and steel.
800
:If you offered like a really interesting
class or course or something, right?
801
:Jeremy Johnson: Yeah.
802
:saunas are a great example of it.
803
:if you're having a sauna as an amenity,
you want that wood-fired sauna experience.
804
:There's an attraction to that.
805
:We looked at, I actually have an
electric one in my basement, but
806
:that's because it's in my basement.
807
:I'm not going to have a wood fire
in my basement, but it's not the
808
:same as like an outdoor wood fire.
809
:And propane experience, I don't know
if you've ever done a propane heated
810
:sauna before, but it's not even close.
811
:You're like, what what is this?
812
:This is not the experience
I signed up for.
813
:Brian Searl: Yeah, we like they
had I remember in Ireland we
814
:didn't get to go stay at one, it
was sold out, the one I found.
815
:But it was a place called Galgorm
that had wood-fired hot tubs
816
:too that I really wanted to try.
817
:Like I've tried one, there's a
place in Canada here that has one
818
:that we didn't get to to light up,
but it takes forever to heat up.
819
:People don't want that hassle.
820
:But think it's a balance.
821
:I think you like going back to the
fire too, like I think they don't want
822
:to start a fire, they want to flip a
switch because they think you gotta
823
:put a bunch of newspaper in there
and it's gonna cause a bunch of smoke
824
:and they don't know how to stack.
825
:But if they knew how, I don't know.
826
:Maybe you wouldn't want
to do it every time.
827
:I don't want to start a fire every
time with flint and steel but.
828
:Jeremy Johnson: We might be
lucky in Northern Michigan that
829
:we don't have that problem.
830
:I don't know.
831
:glad that the closest
metro is four hours away.
832
:Zach Stoltenberg: From a
design perspective, a lot
833
:of times try to do both.
834
:The practicality of putting a wood
stove in a bell tent, all of those
835
:valid points that you guys brought up.
836
:Someone has to know what they're doing.
837
:Has to know how to start it.
838
:Has to know how the dampers work.
839
:Otherwise you're going to end up with
a tent that just reeks smoke, right?
840
:In that application an electric heat or
propane heat or something that turns on
841
:with a flip of a switch may be better.
842
:But when we do the communal campfire
down at the base camp area and
843
:we set out buffet with all the
different toppings and fixings and
844
:whatever you want to do your S'mores.
845
:And that we do every Thursday, Friday,
Saturday starting at Everyone's
846
:invited down if you're staying
for the weekend, you come down.
847
:And that one your manager, your host,
your whoever is going to come down
848
:and facilitate that whole thing.
849
:That's the real fire experience.
850
:And sitting around a campfire
and getting to meet other people.
851
:And just just like Charlotte was saying
earlier, reason they have return guests.
852
:People come out, not for the
accommodation, it's for the
853
:experiences that they had there.
854
:So I think from a design
perspective, we always, want both.
855
:We want to deliver the experience,
but we also want to to deliver that
856
:convenience quality guest experience.
857
:Brian Searl: Sure.
858
:Okay, let's wrap up.
859
:Go ahead,
860
:please.
861
:No, go ahead.
862
:Kate Morel: No, I wasn't gonna wrap up.
863
:I was gonna say something else.
864
:But continue first before I say
865
:Brian Searl: it comes to guest experiences
and add-ons, I love that you threw that
866
:into conversation, Zach, cause it's
867
:been in my mind since we started really.
868
:Is we we I don't know whether you
would agree Charlotte, as we maybe
869
:we're moving on really in the UK
from saunas and things like that.
870
:Moving more into sort of the, I see,
I'm advising my clients anyway, to
871
:look at how to work with the land more.
872
:So we're looking at installing land art
and hazel tunnels experiential ways cause
873
:we keep using this phrase, I don't know
if you use it over in the States a lot.
874
:Glamping sites over here says
we reconnect with nature.
875
:What does that actually mean?
876
:Because if you leave people to
their own devices, very often
877
:they will revert to using a phone.
878
:So I'm piloting schemes with
879
:some
880
:sites this year to actually get engage
with nature and it will be an add-on
881
:But we're also running, doing a little
upskilling thing with with Vicki.
882
:teaching people how to run
their workshops as well.
883
:So craft workshops for guests and other
local people coming onto the site and
884
:learning how to do and make things.
885
:And yeah, with other local
activity providers as well.
886
:Anything that's on brand and ties in with
the overall design aesthetics and the
887
:experience you want to offer your guests.
888
:I get very excited about this subject
obviously because the world's your oyster.
889
:If you can't find it, make it up.
890
:love Thelma and Louise.
891
:Thelma and Louise?
892
:Thelma's Essex?
893
:a kind of yard style of company and
they've converted this outbuilding into a
894
:fashion.
895
:And they've used reclaimed
stuff and they've used this
896
:theme of Thelma and Louise.
897
:Just check out the girls, you're welcome.
898
:Fabulous.
899
:Because they've just made something up.
900
:The world is our oyster.
901
:I love that hospitality is.
902
:You can just do
903
:and create any experience that you want.
904
:Yeah, you just have to be willing to,
and you have to curate it for people.
905
:Go ahead, Charlotte.
906
:Charlotte Cleavely: Yeah, definitely.
907
:We just, we put shepherd huts in, we
just had some really cool guys down
908
:the road that have me two beautiful
oak framed bridges and trees that we
909
:actually had dropped where we wanted them.
910
:And they've built me what will become
a living hedge round the side of it.
911
:So I'm planning on having some info
on that kind of stuff with the guest
912
:comes to that hut and then we will
offer the opportunity to add into it.
913
:Cause you can literally just
keep adding into the hedge.
914
:We'll have some willow there available
for them and they can put a little bit
915
:in themselves so they can add their
tiny little touch to what we did.
916
:yeah definitely back to nature, the
farming, the rustic, that kind of thing.
917
:I think people are on board with that now.
918
:Brian Searl: Awesome.
919
:All right, let's wrap up the show.
920
:We have a tradition that we
started at the end of last year I
921
:tried at one of the conferences.
922
:I thought really worked well
and that's just everybody
923
:asking each other a question.
924
:So what we typically do we'll
pick one of our special guests.
925
:Let's start with Charlotte.
926
:Charlotte, you can ask either
Kate or Zach or Jeremy a question.
927
:You pick who you want
to ask a question to.
928
:And then whoever you ask a question
to, they'll keep following on.
929
:But if you ask a question to Zach,
nobody else can ask a question to Zach.
930
:It'll be a process of elimination.
931
:Charlotte, who would you
like to ask a question to?
932
:Charlotte Cleavely: Zach.
933
:So, Zach, how did you end
up doing what you do now?
934
:Zach Stoltenberg: I wish I knew.
935
:I fell into it.
936
:Like I've done a bit of
everything with my career.
937
:had an opportunity to work on
my first RV park back in:
938
:An awesome client.
939
:I got connected with several
other people in the industry.
940
:think we did a good job on the design
of that, but I didn't know any better.
941
:And so we we did some unusual
things and some things that you
942
:don't see in typical RV parks.
943
:And it got a lot of attention from
potential investors, other developers.
944
:And I started getting phone calls.
945
:And people were like, "Hey we
saw what you did on this one.
946
:We have property Arizona.
947
:We have property in Oklahoma.
948
:And we want something that's
not rows dominoes of RVs.
949
:We want something that
works with the land."
950
:So I really, I started on the
RV side and then anybody who
951
:was in RV was paying attention
glamping and outdoor hospitality.
952
:So then that kind of took over.
953
:Now probably 60% of what I do is
experiential stays 40% still RV parks.
954
:But yeah, I love where I'm at.
955
:I love do what I'm doing and we built an
incredible team of different disciplines.
956
:We got landscape architects and planners
and we just brought on an interior
957
:designer right at the end of the year.
958
:And doing incredible
projects all over the world.
959
:But yeah, if you'd asked me
15 years ago if I ever thought
960
:I'd be a outdoor hospitality
architect, it wasn't on my radar.
961
:But I think I've always
been an outdoorsman.
962
:I grew up, was a Boy
Scout, I'm an Eagle Scout.
963
:I grew up camping with my family.
964
:I love being outside.
965
:And so I I think I probably
always had the personality for it.
966
:I just figured out a way
to make it my job now.
967
:Brian Searl: Cool.
968
:All right, Zach.
969
:Who do you want to ask a question to?
970
:Zach Stoltenberg: Uh, I will
ask a question to Jeremy.
971
:I want to know because with the
beginning of the year,:
972
:What is one trip that you want to take in
the next year because I know when you own
973
:a business you never take time off, you
never get a break, constantly working.
974
:So I want, I want to know if you
could go anywhere, take a trip
975
:anywhere in the world in 2026.
976
:Where would you go and why
do you want to go there?
977
:And then tell me what your plan is for
n you're going to go there in:
978
:Jeremy Johnson: Yeah, okay.
979
:If I could go anywhere, it would
probably be somewhere in Central
980
:or South America right now.
981
:like I said earlier, it's 15 degrees
out with a negative 20 wind chill so I'm
982
:craving some warmer weather at the moment.
983
:But I'll answer it a little more
realistically and for me actually
984
:the next trip I have coming, the
next two trips I have coming up.
985
:One is to a beautifully designed
Airbnb in Northeast Wisconsin a
986
:group of architects out of Minnesota,
David and his son Kai Salmela.
987
:So we're going to visit that
Airbnb because it's just it's
988
:a total unique experience.
989
:It's high end, it's luxury and
we're going at the end of February.
990
:We'll probably get some cross country
skiing in and some just like alone time
991
:in a beautiful place with me and my wife.
992
:And then the second one in the
springtime we're going up to Sault Ste.
993
:Marie Canada, not Sault Ste.
994
:Marie Michigan, but on the other side
of the border to the, don't know how
995
:to say the name of the river, but it's
like the Goulais or Galashious River.
996
:It's right off of Lake Superior
and again it's just this like
997
:super unique experience, lots
of cool accommodations up there.
998
:And really the trips we have
right now are for inspiration.
999
:As we look to build what we're making
and add in cabins and different
:
00:53:06,203 --> 00:53:08,493
experiences like Kate was talking about.
:
00:53:08,933 --> 00:53:11,243
We plan to add in, we're
working with a couple different
:
00:53:11,243 --> 00:53:14,723
groups to add in recreational
opportunities, guiding opportunities.
:
00:53:15,223 --> 00:53:16,463
then even like folk schools.
:
00:53:16,463 --> 00:53:19,343
I don't know what you mentioned
crafting in the UK, we call
:
00:53:19,343 --> 00:53:20,983
them folk schools in the US.
:
00:53:21,345 --> 00:53:25,343
That's something that we're taking
a lot of time to go see what other
:
00:53:25,343 --> 00:53:29,148
people are doing our region and
understand and get inspiration from.
:
00:53:31,658 --> 00:53:32,698
Brian Searl: All right
Jeremy, Kate or Charlotte?
:
00:53:33,458 --> 00:53:33,888
Jeremy Johnson: Yeah.
:
00:53:33,980 --> 00:53:36,003
Man, this one could go
to either one of you.
:
00:53:36,065 --> 00:53:37,933
gonna I'm gonna go with Kate though.
:
00:53:38,295 --> 00:53:42,523
We talked a lot about how I think
the UK is a lot of people think
:
00:53:42,523 --> 00:53:46,863
the UK is ahead of the United
States in terms of this industry.
:
00:53:46,893 --> 00:53:49,863
And so I'm curious like what are
you seeing, what's at the forefront
:
00:53:49,863 --> 00:53:53,473
right now in the UK that we're
not even thinking about in the US?
:
00:53:53,505 --> 00:53:57,563
We're just getting into
these farm stays hospitality.
:
00:53:57,565 --> 00:53:59,903
What's like the next thing that
you guys are already on to?
:
00:54:03,033 --> 00:54:07,143
Kate Morel: Oh, that's a tough query
because it's I think we're going
:
00:54:07,403 --> 00:54:10,503
probably more down immersive route.
:
00:54:11,345 --> 00:54:13,803
We're already doing farm stays,
we've done farm stays, we've
:
00:54:13,803 --> 00:54:15,443
had feather down farms 15,
:
00:54:19,153 --> 00:54:19,543
16 years ago.
:
00:54:19,563 --> 00:54:20,083
So that's kind of old hat for us.
:
00:54:20,813 --> 00:54:24,703
But I still, there's an opportunity
for more people to do that.
:
00:54:25,095 --> 00:54:27,893
lot of farmers are looking
to diversify here in the UK.
:
00:54:28,183 --> 00:54:33,023
I don't know if anybody watched
Jeremy Clarkson's Farm program.
:
00:54:33,273 --> 00:54:35,263
Farmers having a tough
time of it over here.
:
00:54:35,753 --> 00:54:39,550
We've got a lot of farm shops popping
up, popping up Yeah, it's stuff
:
00:54:39,683 --> 00:54:47,083
actually re-learning going away to learn
something and to engage the natural
:
00:54:47,083 --> 00:54:54,533
world and learn about So we've got
massive, there's things like forest
:
00:54:54,543 --> 00:54:56,633
therapy are becoming very popular here.
:
00:54:56,683 --> 00:55:00,363
Forest bathing, learning
about trees, herbs,
:
00:55:02,463 --> 00:55:03,986
bees, all that sort of stuff.
:
00:55:04,363 --> 00:55:10,323
Maybe that's my slight prejudice because
I'm a forest therapy practitioner at
:
00:55:10,593 --> 00:55:16,793
the moment, so it's opened my eyes
to this whole world that fits in
:
00:55:16,803 --> 00:55:18,863
beautifully with glamping as well.
:
00:55:19,463 --> 00:55:20,963
We're doing research and
everybody's saying, yeah, that's
:
00:55:20,963 --> 00:55:23,873
going to be a big thing over here.
:
00:55:23,933 --> 00:55:25,933
So really properly engaging with nature.
:
00:55:27,113 --> 00:55:27,803
Brian Searl: All right, Kate.
:
00:55:28,043 --> 00:55:28,633
Charlotte.
:
00:55:28,633 --> 00:55:28,973
Kate Morel: Sorry Charlotte.
:
00:55:28,973 --> 00:55:30,093
You definitely need to come
:
00:55:35,453 --> 00:55:35,493
to our
:
00:55:35,513 --> 00:55:37,333
Brian Searl: Maybe that's what she was
going to ask you, if she can come stay.
:
00:55:37,333 --> 00:55:37,673
I don't know.
:
00:55:37,673 --> 00:55:38,543
Kate to Charlotte.
:
00:55:38,563 --> 00:55:40,183
You're the process of elimination.
:
00:55:40,343 --> 00:55:41,213
You have a question for Charlotte?
:
00:55:42,713 --> 00:55:44,193
Kate Morel: I'm going to
ask Charlotte, idea for your
:
00:55:46,483 --> 00:55:47,303
site this year?
:
00:55:48,985 --> 00:55:51,993
Charlotte Cleavely: We have just
been chatting to the same guys that
:
00:55:52,063 --> 00:55:55,403
did benches and the living fences.
:
00:55:55,893 --> 00:55:56,423
We've just been
:
00:55:58,773 --> 00:56:02,551
drafting plans for swim pond lake
in so that we could have lake in...
:
00:56:02,551 --> 00:56:03,628
lake might be a bit grand.
:
00:56:03,718 --> 00:56:04,458
A swim pond.
:
00:56:05,098 --> 00:56:09,123
that we could add that and it
slots in not dissimilarly with
:
00:56:09,478 --> 00:56:10,648
what you were talking about Kate.
:
00:56:10,678 --> 00:56:13,958
I think people are more
interested in nature, it's how...
:
00:56:15,308 --> 00:56:19,348
We also, as a side to our accommodation,
we also operate as a care farm.
:
00:56:20,258 --> 00:56:23,198
So we welcome people with all
sorts of different abilities,
:
00:56:23,538 --> 00:56:23,851
different needs to the farm.
:
00:56:23,851 --> 00:56:28,658
Green therapy and getting back
to nature, I think that stuff
:
00:56:28,658 --> 00:56:29,878
is to become a really big thing
:
00:56:36,098 --> 00:56:36,408
as well.
:
00:56:38,118 --> 00:56:38,338
So yeah, swim pond.
:
00:56:38,338 --> 00:56:38,415
That's what I'd love to do.
:
00:56:38,415 --> 00:56:38,419
Brian Searl: Wild swimming.
:
00:56:38,419 --> 00:56:38,423
Charlotte Cleavely: Wild swimming.
:
00:56:38,423 --> 00:56:38,618
Brian Searl: Wild swimming, yeah.
:
00:56:38,618 --> 00:56:39,538
That sounds interesting.
:
00:56:39,870 --> 00:56:43,558
I still like the places we went in Iceland
that were more than the Blue Lagoon.
:
00:56:43,558 --> 00:56:47,138
They were the just more in nature
and more in tune and more, yeah.
:
00:56:48,448 --> 00:56:50,538
Charlotte, where can they find out
more about Apple Farm Glamping?
:
00:56:51,808 --> 00:56:52,958
Charlotte Cleavely: So you can find us
:
00:56:55,998 --> 00:56:57,445
on TheAppleFarmGlamping.com.
:
00:56:57,628 --> 00:57:00,498
find us on Facebook, on
Instagram, a little bit on TikTok.
:
00:57:00,498 --> 00:57:01,708
So yeah, we're round about.
:
00:57:02,048 --> 00:57:06,188
We recently featured on a Channel
4 program called Four in So if
:
00:57:06,188 --> 00:57:09,518
any of you guys access any UK TV
at all that was a good giggle.
:
00:57:09,658 --> 00:57:14,183
So go yeah, you'll find
us pretty much everywhere.
:
00:57:14,183 --> 00:57:14,238
Brian Searl: Awesome.
:
00:57:14,238 --> 00:57:14,988
Thank you for being here Charlotte.
:
00:57:15,088 --> 00:57:16,518
Kate, can they find out
more about what you do?
:
00:57:18,908 --> 00:57:22,108
Kate Morel: On my website
creativehosts.com,
:
00:57:22,128 --> 00:57:22,178
Brian.
:
00:57:22,558 --> 00:57:23,408
Brian Searl: Thanks for being here, Kate.
:
00:57:23,408 --> 00:57:23,978
I appreciate it.
:
00:57:24,008 --> 00:57:25,778
Jeremy, where can they find
out more about Cona Hills?
:
00:57:27,458 --> 00:57:28,078
Jeremy Johnson: CampKonaHills.com.
:
00:57:28,500 --> 00:57:29,248
on the website.
:
00:57:30,108 --> 00:57:30,468
Brian Searl: All right.
:
00:57:30,558 --> 00:57:32,388
And Zach, where can they find
out more about what you do?
:
00:57:33,850 --> 00:57:35,920
Zach Stoltenberg: The company is LJA.com,
:
00:57:35,940 --> 00:57:40,378
but LinkedIn really probably one of
the best places to to connect with me.
:
00:57:41,498 --> 00:57:41,820
Brian Searl: Awesome.
:
00:57:41,820 --> 00:57:43,948
Thank you guys for being here for
another episode of MC Fireside Chats.
:
00:57:43,948 --> 00:57:44,798
We went a couple minutes over.
:
00:57:45,128 --> 00:57:48,248
If you're not sick and tired of hearing
from me, I will be back on Outwired in
:
00:57:48,408 --> 00:57:52,008
about 54 minutes or so with Scott Bahr.
:
00:57:52,008 --> 00:57:55,858
We're going to cover a ton of news with
AI tech, robotics, stuff like that.
:
00:57:56,228 --> 00:57:59,313
And a bunch of different data that
slices and dices things like why
:
00:57:59,313 --> 00:58:03,513
retail sales are down 12% in November
for RVs some other things like that.
:
00:58:03,513 --> 00:58:04,963
So thank you guys for joining us.
:
00:58:04,993 --> 00:58:08,203
Other than that we will see you next week
on another episode of MC Fireside Chats.
:
00:58:08,413 --> 00:58:08,723
Take care.
:
00:58:08,923 --> 00:58:09,453
Appreciate y'all.
:
00:58:11,033 --> 00:58:12,283
Charlotte Cleavely:
Happy New Year everybody.