In this episode, Brent Webb explores the idea that Human Factors should be more than a collection of concepts or courses—it can become the “operating system” of an organisation. Drawing on his experience running Scuba Adventures in Plano, Brent explains how psychological safety, Just Culture, systems thinking, debriefing and curiosity have become part of the way the business operates, influencing how staff handle mistakes, customer complaints, disagreements and everyday decisions. He reflects on how his own Human Factors journey began in 2022, when he realised that his behaviour under pressure could affect those around him, and how this led to a focus on personal growth alongside scuba diving. Brent also describes why successful events and near-misses are worth debriefing, using a recent lost-buddy situation as an example of how reflection can identify gaps before they become problems. The episode concludes by looking at the role of leadership in turning Human Factors from something written down into something people actually experience, with every interaction either reinforcing or undermining the organisation’s culture.

Original blog: https://www.thehumandiver.com/post/human-factors-as-operating-system

Links: Join us at next years conference: https://www.hf-in-diving-conference.com/

HFiD Products: https://www.thehumandiver.com/your-learning-journey

Scuba Adventures, Plano: https://www.scubaplano.com/

“If Only…” Documentary: https://www.thehumandiver.com/ifonly

Tags: THD-English| THD-Education & Content Type| THD-HFiD-Conference