Scott Ritzheimer:
00:00:00
Hello, hello and welcome. Welcome once again
Scott Ritzheimer:
00:00:02
to the start, scale and succeed. Podcast, the only podcast that
Scott Ritzheimer:
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grows with you through all seven stages of your journey. As a
Scott Ritzheimer:
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founder, I'm your host, Scott Ritzheimer, and if you're in a
Scott Ritzheimer:
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service based business or you you really have to sell anything
Scott Ritzheimer:
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to anyone, but particularly for those of you who are in that
Scott Ritzheimer:
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stage two startup entrepreneur mode, getting out there and
Scott Ritzheimer:
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getting it done. You know the brutal truth, you can have a
Scott Ritzheimer:
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great product, you can have an amazing service, and still
Scott Ritzheimer:
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struggle to close business. And we almost universally fall prey
Scott Ritzheimer:
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to the lie that it's just because we don't have enough
Scott Ritzheimer:
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leads. But that might not be the problem. In fact, there might be
Scott Ritzheimer:
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a different problem that no matter how many leads you have,
Scott Ritzheimer:
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you simply cannot overcome, and our guest is going to share what
Scott Ritzheimer:
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that problem is here in just a moment, but he's well equipped
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to do so, because he's totally flipped the script on how sales
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are done, particularly in B to B and insurance businesses. He
Scott Ritzheimer:
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Himself sold six figures in 60 days, and he's here to show you
Scott Ritzheimer:
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how our guest today is Todd Schuchart, who is an expert in
Scott Ritzheimer:
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life insurance sales and lead generation, leading razor edge
Scott Ritzheimer:
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leads now with a deep understanding of the industry,
Scott Ritzheimer:
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he focuses on developing innovative solutions for agents,
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including conversational sales training and AI driven CRM
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tools. He uses all this to help life insurance professionals
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streamline their profits processes, improve client
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connections, can't talk today, and boost conversions. Oh my
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gosh, here we go. Todd is known for his commitment to
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simplifying the sales process, his levity to everyday
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situations, and his agent first approach, creating high quality
Scott Ritzheimer:
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resources that empower agents to succeed in a competitive market,
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and he's here with us today. Todd, you got to tell us a
Scott Ritzheimer:
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story. How'd you do it? You went from I believe it was nothing,
Scott Ritzheimer:
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to generating six figures in your first 60 days. What's the
Scott Ritzheimer:
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what's the secret here?
Todd Schuchart:
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Yeah, decades of secrets sitting behind that one
Todd Schuchart:
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for sure. You know, it's that overnight success thing where
Todd Schuchart:
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everybody doesn't see the bottom of the bottom of the iceberg and
Todd Schuchart:
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all the work that you put in to do it. Truthfully, I didn't have
Todd Schuchart:
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a choice, right? So when you don't have a Plan B, Plan A has
Todd Schuchart:
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to work right? And I think that anytime that you have, you enter
Todd Schuchart:
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into anything that you're doing in your life, whether it's for
Todd Schuchart:
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pleasure or for profit, if you're coming in with with half
Todd Schuchart:
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a cheek and you're not fully committed, then you're going to
Todd Schuchart:
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get the results of a half a cheek, right? You're not going
Todd Schuchart:
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to get when you're fully committed. I listen to a lot of
Todd Schuchart:
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different podcasts, and one of my favorites is, is some is
Todd Schuchart:
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actors talking about how, you know, they finally made their
Todd Schuchart:
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break in. Every one of them, every one of the household names
Todd Schuchart:
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that you guys, that everybody listening would know, they all
Todd Schuchart:
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have a very similar story. I wasn't good at anything else. I
Todd Schuchart:
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wasn't going to do anything else. This is all I had. It had
Todd Schuchart:
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to work. And every single one of them, every single one of them,
Todd Schuchart:
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did not have a plan B. So when Plan A starts to get a little
Todd Schuchart:
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squirrely, what do you do? You don't leave it. You shift and
Todd Schuchart:
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adjust to it. So half of the game Scott is figuring out how
Todd Schuchart:
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to sell, what it is that you're selling, that's it. And you
Todd Schuchart:
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know, you only do that by playing, you know, it's not
Todd Schuchart:
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rigid, right? And I think a lot of times, especially
Todd Schuchart:
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entrepreneurs, young entrepreneurs, not young in age,
Todd Schuchart:
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but young in effort, or young in the entrepreneurial world, we
Todd Schuchart:
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come in with a with a very, very specific mission. I'm going to
Todd Schuchart:
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do, I'm going to this is what is what we do. This is how we do
Todd Schuchart:
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it. And then we roll it out to the world. And if we're if we're
Todd Schuchart:
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paying attention, we let the audience or the world tell us
Todd Schuchart:
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how we need to adjust that messaging so that it will
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resonate with them, so that they'll work with us. And then
Todd Schuchart:
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we can take that really great idea that we have and birth it.
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But so many times I see guys get in and they just, they grind to
Todd Schuchart:
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the right. This is my idea. It's going to work. I'm going to get
Todd Schuchart:
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the world to bend to it. It's not going to happen. And then we
Todd Schuchart:
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start seeing all these, you know, things go sideways. And
Todd Schuchart:
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there's a lot of really great ideas collecting dusts on a lot
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of shelves and garages and basements around the world for
Todd Schuchart:
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that reason alone, right? It's so true. Yeah, and check your
Todd Schuchart:
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ego, because it this isn't where it exists. You know, you get the
Todd Schuchart:
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ego later when you exit it for a billion dollars and, you know,
Todd Schuchart:
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you're, you're floating around, you know, drinking my ties on
Todd Schuchart:
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your your yacht. But until then, it's a very humbling experience,
Todd Schuchart:
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and you've got to be paying attention. You have to listen to
Todd Schuchart:
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what your audience is trying to tell you. Make sense?
Scott Ritzheimer:
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It does. It really does. There's, there's so
Scott Ritzheimer:
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much to unpack in that. One of the things right out of the gate
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is I love this idea of playing that's not how most people think
Scott Ritzheimer:
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about and teach about how to succeed as an entrepreneur.
Scott Ritzheimer:
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Entrepreneur, but you're so right. You don't know the
Scott Ritzheimer:
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answers when you start. And and so one of the traps I see folks
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fall into, especially when they follow these rigid processes, is
Scott Ritzheimer:
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that they are rigid processes based on assumptions that were
Scott Ritzheimer:
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never validated. And and so I love this idea of playing
Scott Ritzheimer:
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because I think it brings freedom to actually validate
Scott Ritzheimer:
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some of those things and freedom to adjust them when you
Scott Ritzheimer:
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invalidate some of them. I really like that language. I
Scott Ritzheimer:
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think that's fantastic. The other point that you made in
Scott Ritzheimer:
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there, that I want to draw out is this is a really big
Scott Ritzheimer:
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distinction between the entrepreneur stage and the pre
Scott Ritzheimer:
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entrepreneur stage, stage one. And in stage one you have other
Scott Ritzheimer:
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options. In fact, you should be exploring other options once you
Scott Ritzheimer:
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make the leap to stage two, once you jump in the game, you're
Scott Ritzheimer:
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right, if you're if you got one foot in, one foot out, I'm yet
Scott Ritzheimer:
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to see that work well. And and so for a lot of folks, there's
Scott Ritzheimer:
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two things to take from that. Is one, be more thoughtful before
Scott Ritzheimer:
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you make the leap. You know, make sure this is really what
Scott Ritzheimer:
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you're you're going to do, and then once you make the leap, be
Scott Ritzheimer:
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more diligent in working through the inevitable shortcomings that
Scott Ritzheimer:
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are coming. I'm interested to know, because you did this in a
Scott Ritzheimer:
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very short period of time. So what does, what did that play
Scott Ritzheimer:
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process look like for you in in kind of cracking the code so
Scott Ritzheimer:
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quickly.
Todd Schuchart:
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Great question, man. You know, I think that if,
Todd Schuchart:
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okay, so this goes back to Plan B, right? If we have a plan B
Todd Schuchart:
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and A starts to get wonky, we just go, Well, I got Plan B. I'm
Todd Schuchart:
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okay. But when B doesn't exist, and you're back in the corner.
Todd Schuchart:
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You have to fight your way out of the corner. So you just start
Todd Schuchart:
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doing what anybody does that's ever been in an actual fight
Todd Schuchart:
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that you just start throwing things, you're biting, you're
Todd Schuchart:
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kicking, you're punching, you're swinging, you're jumping,
Todd Schuchart:
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whatever you can do to move. And what happens eventually is maybe
Todd Schuchart:
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one of those, those frantic throws catches. And if you're
Todd Schuchart:
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paying attention to that, you go, Ooh, let's try that again.
Todd Schuchart:
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Hey, wait a minute this. I got something here. This is working,
Todd Schuchart:
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right? So for me, originally, we had rolled out, you know, a beta
Todd Schuchart:
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with our leads, and it did well, because we had top closers in
Todd Schuchart:
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our in our group, and then we rolled it out to a mass
Todd Schuchart:
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audience, and everybody kept telling me how bad everything
Todd Schuchart:
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sucked. And I was like, okay, so I don't believe you, because
Todd Schuchart:
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I've been doing this since a long time ago. We're not gonna
Todd Schuchart:
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confess to ages, not true confessions today. Is it we? I
Todd Schuchart:
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just said, You know what? I know they're not bad leads. I've
Todd Schuchart:
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worked leads my entire career, and anytime I found a lead of
Todd Schuchart:
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the quality that we were generating, I tried to buy all
Todd Schuchart:
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of them. I tried to lock that market up. So something was a
Todd Schuchart:
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miss. So I got jumped in, jumped in the ring, and started working
Todd Schuchart:
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the leads. And I was calling them just like you would any
Todd Schuchart:
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other lead. And they were right. They sucked. Nobody answered the
Todd Schuchart:
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phone. And I was going, what am I going to do? Pure desperation,
Todd Schuchart:
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I started throwing those frantic punches, and I wrote 15 text
Todd Schuchart:
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messages to 15 leads. Three of them were the same, and then I'd
Todd Schuchart:
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switch, and I'd write three variants, and then three
Todd Schuchart:
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variants. And then I closed my computer and I went to dinner,
Todd Schuchart:
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and when I came back, 14 of the 15 had replied. I was jockeying
Todd Schuchart:
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14 text conversations all at the same time. First person I text
Todd Schuchart:
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was the first person that responded, was the first
Todd Schuchart:
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appointment I booked, was the first deal I closed. And I went,
Todd Schuchart:
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Oh, wait a minute, we don't call people anymore. We text people
Todd Schuchart:
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now because nobody cares about the phone, right? They don't.
Todd Schuchart:
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Nobody answers the phone. So that was it. It was, you know,
Todd Schuchart:
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the gloves came off. I got my spot. Now, it was, how do we
Todd Schuchart:
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optimize these processes to get the most response out of what we
Todd Schuchart:
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have? And that's really been the mission ever since.
Scott Ritzheimer:
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Yeah. Now, what does optimization look
Scott Ritzheimer:
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like? Because, as I understand it, you're not a big fan of of
Scott Ritzheimer:
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scripting, or at least over scripting the process. So tell
Scott Ritzheimer:
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us a little bit. What does the process look like and and how
Scott Ritzheimer:
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you think folks should really approach the sales function?
Todd Schuchart:
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Yeah, I, you know, my sales philosophy is
Todd Schuchart:
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conversational, right? So there's a couple of trainers out
Todd Schuchart:
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there that I really like. I don't know if I'm is that cool
Todd Schuchart:
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with you that we dropped those? Okay, so my first is, I love
Todd Schuchart:
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Jordan Belfort, The Wolf of Wall Street. Only lots of reasons.
Todd Schuchart:
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But you know, I don't, I don't think that the process that you
Todd Schuchart:
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know, the the straight line process is, is innovative on its
Todd Schuchart:
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own. I think what he's done really well, because that's
Todd Schuchart:
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sidestep rebuttal clothes. But the thing that he's done really
Todd Schuchart:
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well is he simplified a very convoluted, hard to train
Todd Schuchart:
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process, so I appreciate that from him. So it's always staying
Todd Schuchart:
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on your direction. You've got four to seven seconds to win him
Todd Schuchart:
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over when they answer the phone or they get on the call with
Todd Schuchart:
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you. Um. You're enthusiastic as hell, and tonality drives your
Todd Schuchart:
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intent. Right. Then from there, we go to an old school trainer,
Todd Schuchart:
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Stan Ballou. Stan came around the mid 80s, late 80s, early
Todd Schuchart:
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90s. Amazing. If you can find his stuff, I promise you, it's
Todd Schuchart:
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worth the hunt. Stan has since left us, but you know, you'd
Todd Schuchart:
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appreciate to know things that are secrets, wouldn't you?
Todd Schuchart:
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Scott, yeah, right. We, we like to do those types of things,
Todd Schuchart:
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don't we stand ballooning you right now, is what I'm doing,
Todd Schuchart:
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and we have firm things, right? Does that make you feel? How
Todd Schuchart:
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does that make you feel? Felt found. It's all Stan. Stan
Todd Schuchart:
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brought that to the market. Now he's been ripped off more than I
Todd Schuchart:
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can tell at this point, but and then I like Jeffrey gitimer for
Todd Schuchart:
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his givers gain. So I think when you when you line all those
Todd Schuchart:
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things up together, you have structure from Jordan, tonality
Todd Schuchart:
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from Jordan. You've got how to say what you're saying from from
Todd Schuchart:
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a stand below, and you've got givers gain coming from a Gitmo
Todd Schuchart:
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which positions you to really be of value while you're doing your
Todd Schuchart:
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sales calls. So for me, a sales call is it's a conversation,
Todd Schuchart:
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that's all it is. I have no intention at all other than to
Todd Schuchart:
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bridge that gap between you and I Not knowing each other, and
Todd Schuchart:
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now we know each other, if, in that process, we decide to do
Todd Schuchart:
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business together. That's a win, win. But I am not the guy that's
Todd Schuchart:
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going to going to say, Oh, here's your canned replies to
Todd Schuchart:
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when they say this, because it's conversational. So I love when a
Todd Schuchart:
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new, newer sales person says, What do I say when they say and
Todd Schuchart:
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the it's really simple. Stop trying to be in sales mode and
Todd Schuchart:
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just be a person, because if your best friend just asked you
Todd Schuchart:
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that question, you would answer it, and it's the exact same
Todd Schuchart:
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answer that you would give that person, that best friend, that
Todd Schuchart:
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you would give to the potential new client. And then the last
Todd Schuchart:
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thing I'll tell you on this piece is, if you're going to ask
Todd Schuchart:
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a question, you better be paying attention to understand the
Todd Schuchart:
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answer, because the answer is going to drive the rest of your
Todd Schuchart:
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conversation, as they do in any conversation. So take sales off
Todd Schuchart:
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of the table and just connect with people, find out if there's
Todd Schuchart:
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a need there, pay attention to what they're saying. Do not
Todd Schuchart:
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think about what you're going to say next, because what you're
Todd Schuchart:
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going to say next probably isn't going to be relevant to what
Todd Schuchart:
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they're replying to you with, right? That's really it in a
Todd Schuchart:
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nutshell. It's that simple. Now you can you get past the basics.
Todd Schuchart:
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You can start layering in things like psychology and the
Todd Schuchart:
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takeaways and all the other kind of fun little things you can do
Todd Schuchart:
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on sales calls, but at its core, it's just two people connecting.
Todd Schuchart:
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It's all it is. So if you can do that, and most people that are
Todd Schuchart:
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probably listening to this have had conversations in their life
Todd Schuchart:
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where they've connected with somebody, same rules, right?
Scott Ritzheimer:
00:12:58
I certainly hope so. Yeah, I and I love
Scott Ritzheimer:
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that, especially for for founders who who are actually
Scott Ritzheimer:
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quite gifted at this within their domain, right? The thing
Scott Ritzheimer:
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that they love, the passion about it, and the drive. I mean,
Scott Ritzheimer:
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so many founders, at least the ones that I work with, are not
Scott Ritzheimer:
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just driven by the thing that they do, but the that what it
Scott Ritzheimer:
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does for the people they serve.
Todd Schuchart:
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Right there, it's what is it doing. It's not
Todd Schuchart:
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what is it it's what is it doing, right? So amplify this
Todd Schuchart:
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thing. I don't care about your mp three player in 22 gigabots
Todd Schuchart:
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or whatever. It doesn't matter to me now, 1000 songs in my
Todd Schuchart:
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pocket. Yeah, that's exciting. And that's also where they owned
Todd Schuchart:
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that space, and you don't see any of those players anymore.
Todd Schuchart:
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They're just they've all kind of given up for good reason. Sorry
Todd Schuchart:
00:13:47
to cut you off there, but.
Scott Ritzheimer:
00:13:48
Yeah, no, that's exactly it. And I think
Scott Ritzheimer:
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it's so freeing for folks. And one of the things that got me
Scott Ritzheimer:
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excited about this conversation is that to succeed in this
Scott Ritzheimer:
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stage, you don't have to be what we think of as this great sales
Scott Ritzheimer:
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rep. You don't have to have the perfect sales script. You just
Scott Ritzheimer:
00:14:07
have to connect with the folks that you want to serve.
Todd Schuchart:
00:14:10
Write a script and write it again. So you write
Todd Schuchart:
00:14:13
your first script, and you're in the movie, man, your hair is
Todd Schuchart:
00:14:16
blowing. If this is just audio, I have no hair, but your hair is
Todd Schuchart:
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blowing in the you know, and you're standing in front of your
Todd Schuchart:
00:14:24
troops, and you're rallying them, and, you know, it's like
Todd Schuchart:
00:14:26
the Mel Gibson, where he's got his face painted blue, and all
Todd Schuchart:
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they've got are sticks and rocks, and they're going to go
Todd Schuchart:
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against the guys with swords and cannons, right? And they all
Todd Schuchart:
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ride off and get killed. But it's that inspirational thing
Todd Schuchart:
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you want to write that just and it's this long, convoluted
Todd Schuchart:
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process, and you write the whole thing, and then you go back with
Todd Schuchart:
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a red marker, and you start taking out all the filler that
Todd Schuchart:
00:14:45
you don't need, and then you rewrite it. And you do that
Todd Schuchart:
00:14:49
process again and again and again until it has you want to
Todd Schuchart:
00:14:53
make sure you got some tempo to it so it's kind of running along
Todd Schuchart:
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if you're saying it out loud and you're getting tongue twisted
Todd Schuchart:
00:14:59
on. Certain things that is not what you want in there. Get rid
Todd Schuchart:
00:15:02
of it. Replace it. You want to make it flow. But when it all
Todd Schuchart:
00:15:06
comes down to it, the script is just to keep you on pace. Right?
Todd Schuchart:
00:15:13
For new folks, it's your it's your treasure map. We start at
Todd Schuchart:
00:15:17
the open. The only thing that I have my folks scripted on word
Todd Schuchart:
00:15:21
for word is my opening, because the call is won and lost at the
Todd Schuchart:
00:15:25
open. If you open it wrong, and you get to the end and they got
Todd Schuchart:
00:15:28
to think about it, pray about it, sleep on and talk to someone
Todd Schuchart:
00:15:30
else about it, you opened your call improperly. You didn't make
Todd Schuchart:
00:15:33
the connection. Yeah. I mean, I had an old trend. Old sales guy
Todd Schuchart:
00:15:37
was telling one of my young reps, oh, don't. Small talks a
Todd Schuchart:
00:15:39
waste of time. I was like, Oh no, that's a 30% increase in
Todd Schuchart:
00:15:45
your close rate. Like, if you're not spending a few minutes
Todd Schuchart:
00:15:47
warming it up and getting to connect with somebody, don't get
Todd Schuchart:
00:15:51
on the call. You're not going to get what you want out of it
Todd Schuchart:
00:15:53
anyways. Yeah, right. Nobody wants to be transactioned. Yeah,
Todd Schuchart:
00:15:58
that's so true. You have let it no baby, you know, you hear.
Todd Schuchart:
00:16:03
You're bleeding for this thing. Let them hear and feel that from
Todd Schuchart:
00:16:06
you. You know,
Scott Ritzheimer:
00:16:06
Yeah, yeah. There's, yeah. There's like,
Scott Ritzheimer:
00:16:06
five ways I want to go with that, but I want to be
Scott Ritzheimer:
00:16:07
disciplined here. I have a question that I'm very
Scott Ritzheimer:
00:16:07
interested to see what you have to say. It's same question I saw
Scott Ritzheimer:
00:16:14
my guests, but I'm going to ask a view here, and that is, what
Scott Ritzheimer:
00:16:19
is the biggest secret you wish wasn't a secret at all. What's
Scott Ritzheimer:
00:16:22
that one thing you wish everybody watching or listening
Scott Ritzheimer:
00:16:24
today knew?
Todd Schuchart:
00:16:25
You know, there's, there's so many,
Todd Schuchart:
00:16:27
there's so many little micro channels that that could be
Todd Schuchart:
00:16:29
answered from right? It's but I think that 99% of whatever
Todd Schuchart:
00:16:37
you're struggling with right now as an entrepreneur is fear
Todd Schuchart:
00:16:41
based, and fear in today's world really doesn't have a whole lot
Todd Schuchart:
00:16:48
of room. You know, you're not going to get eaten by a lion
Todd Schuchart:
00:16:52
anymore. You know, when's the last time one of your friends
Todd Schuchart:
00:16:54
got struck by lightning? I mean, just, you know? And for the one
Todd Schuchart:
00:16:57
out there that did, I apologize. But for the most part, it's a
Todd Schuchart:
00:17:01
pretty, pretty, you know, chill, kind of existence. So fear is
Todd Schuchart:
00:17:05
the biggest thing, and we self inflict our fear, and it keeps
Todd Schuchart:
00:17:09
us from, from putting ourselves out there. It keeps doing things
Todd Schuchart:
00:17:13
like this, right? Like nobody wakes up one day and goes, I'm
Todd Schuchart:
00:17:15
awesome in interviews. No, you got to get out there, and you
Todd Schuchart:
00:17:16
got to do it, and you got to sweat and cotton mouth and all
Todd Schuchart:
00:17:21
the things that. But you got to let the fear go, yeah, because
Todd Schuchart:
00:17:25
that will absolutely hinder your growth, and not just your
Todd Schuchart:
00:17:29
business, but your personal all of it, it's everything.
Todd Schuchart:
00:17:32
Everything comes down to fear, in my opinion, right? Fear and
Todd Schuchart:
00:17:36
fear and value. So you are a value because you're here, and
Todd Schuchart:
00:17:40
that's just how it is. And you don't have to be afraid, because
Todd Schuchart:
00:17:43
there's really nothing you're going to do that's going to end
Todd Schuchart:
00:17:45
what you're doing. You might have a clunky video. So up put
Todd Schuchart:
00:17:48
it. I put a video out one time, and it said, and halfway
Todd Schuchart:
00:17:50
through, I went, Oh, take two. You know, many people reached
Todd Schuchart:
00:17:53
out to me. They're like, I love that. You left that in there. I
Todd Schuchart:
00:17:55
was like, Oh, I forgot. I didn't edit it. So, and it's not the no
Todd Schuchart:
00:18:02
fear thing, like an idiot running into, you know, off a
Todd Schuchart:
00:18:05
cliff without a parachute, but, you know, it's just those, those
Todd Schuchart:
00:18:08
little self doubts that you have. They're yours, and we all
Todd Schuchart:
00:18:11
have them, and the only way to get out of them is to get
Todd Schuchart:
00:18:13
uncomfortable and to do it, and then two or three times later,
Todd Schuchart:
00:18:16
you forget that you're even afraid of it, and great things
Todd Schuchart:
00:18:19
happen on the other side of it.
Scott Ritzheimer:
00:18:21
So good. Todd, I know there's some folks
Scott Ritzheimer:
00:18:23
listening and love to hear more. We've only just scratched the
Scott Ritzheimer:
00:18:26
surface of this. Where Can folks who are listening today find out
Scott Ritzheimer:
00:18:29
more about the work that you do?
Todd Schuchart:
00:18:30
So I've launched sales chowder. You can come see
Todd Schuchart:
00:18:34
us there. You can find me on this is the part I'm the worst
Todd Schuchart:
00:18:38
at. You can find me on LinkedIn. Come hang out with us. Love to
Todd Schuchart:
00:18:42
see you. We got lots of things launching, and we're always kind
Todd Schuchart:
00:18:46
of playing around in the space. So good stuff, but yeah, come
Todd Schuchart:
00:18:48
see me. I'm in Facebook. You can find me there. You can find me
Todd Schuchart:
00:18:50
on LinkedIn, sales, chowder.com, I'm kind of kind of floating
Todd Schuchart:
00:18:55
around everywhere these days, so.
Scott Ritzheimer:
00:18:57
Fantastic, fantastic. I love it. Todd,
Scott Ritzheimer:
00:19:01
thanks for being on the show. Thanks for sharing. With us here
Scott Ritzheimer:
00:19:03
today. It was just a brilliant conversation, and it really was
Scott Ritzheimer:
00:19:07
a privilege having you on the show. I appreciate it for those
Scott Ritzheimer:
00:19:10
of you watching and listening, you know that your time and
Scott Ritzheimer:
00:19:11
attention mean the world to us. I hope you got as much out of
Scott Ritzheimer:
00:19:14
this conversation as I know I did, and I cannot wait to see
Scott Ritzheimer:
00:19:17
you next time. Take care.