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Episode 375: State of Therapy: Kelly and Miranda on What Happens When Insurance Stops Being Access.
Episode 3756th August 2026 • Starting a Counseling Practice Success Stories • Kelly + Miranda
00:00:00 00:37:57

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Starting a Private Practice is the show for therapists who want a practice that holds up: good clinical work, real fees, and a business that does not quietly run on your unpaid hours. This one is not a success story interview. It is Kelly and Miranda talking through what they are watching in the profession right now, starting with health insurance.

The reason to hear it: a lot of clinicians took insurance specifically to be accessible. That logic breaks when the people you wanted to reach no longer have coverage. Kelly and Miranda walk through what actually changed, why therapists have been quietly bending their billing to make the math work, and what it looks like to build access on something sturdier than your own subsidy.

What You'll Hear

00:00 What we are watching in July of 2026

05:20 What actually happened with the subsidies, and who let it happen

07:06 2.6 million people, two very different explanations

09:48 Doctors building around the system: cash pricing, membership models, in-house labs

11:06 The quiet math problem: when therapists bend billing to make care work

12:08 Letting the deductible write the treatment plan

16:54 A better care model, not a cheaper version of a broken one

17:30 Counting who has their hands in the pie

19:17 What happens when you hand your practice to people who do not do the work

22:37 Intensives, extended sessions, and tracking your own outcomes

25:11 Why therapists are already built for a cash-pay world

29:30 More people are looking for us, not fewer

32:44 Drain versus groundswell, and how to tell which one you are in

35:09 Stockholders, platforms, and deciding where you give your labor

About Kelly and Miranda

Kelly Higdon, LMFT and Miranda Palmer, LMFT are the co-founders of zynnyme and the co-hosts of this show. They have been business partners since 2010 and have reached 100,000+ clinicians with trainings, coaching, and a lot of unglamorous spreadsheet work. Kelly brings the operational side; Miranda brings the tech and marketing side. Both of them still think like clinicians first, which is why the business advice here never asks you to trade clinical integrity for revenue. Kelly uses they/them pronouns.

Reach them at zynnyme.com, or start with the free training library at zynnyme.com/free.

Resources Mentioned

Free training library: https://www.zynnyme.com/free

Platform Contracts Exposed: https://www.zynnyme.com/free/platforms

Ditching Insurance and Platforms: https://www.zynnyme.com/free/ditching-insurance

Private Practice Under Pressure: Ethics, AI, and the Fight to Keep Therapy Human: https://www.zynnyme.com/free/private-practice-under-pressure-ethics-ai-and-the-fight-to-keep-therapy-human

The AI Policy Every Therapist Needs, with Dr. Maelisa McCaffrey: https://www.zynnyme.com/free/the-ai-policy-every-therapist-needs

RedBud Surgery Center, Austin, Texas: https://redbudsurgerycenter.com/

Dr. Elisabeth Potter, MD: https://www.drpotter.com/

Are Third-Party Credentialing Platforms a Lifeline or a Trap? https://www.zynnyme.com/blog/are-third-party-credentialing-platforms-a-lifeline-or-a-trap-a-deeper-look-at-the-ethics-and-sustainability-of-alma-headway-and-grow-therapy

Alma, Headway, and the Big Question: https://www.zynnyme.com/blog/alma-headway-and-the-big-question

What to Ask a Recruiter Before Signing a Therapy Platform Contract: https://www.zynnyme.com/blog/what-to-ask-a-recruiter-before-signing-a-therapy-platform-contract

All episodes: https://www.zynnyme.com/podcast

Business School for Therapists: https://news.zynnyme.com/business-school/

Want the Kind of Support Kelly and Miranda Talk About?

Business School for Therapists is our flagship program for therapists ready to build a practice that supports the life they actually want. It is a blend of live coaching and self-paced curriculum, plus a community of clinicians who normalize niching, real fees, and clinical depth. Twenty years in, it is the work we wish someone had handed us when we were spending our own weekends figuring this out. Learn more: zynnyme.com

Listen, Subscribe, and Leave a Review

Apple Podcasts: https://podcasts.apple.com/us/podcast/starting-a-counseling-practice-with-kelly/id1398391639

Spotify: https://open.spotify.com/show/7K8TQ13vJL4L3IvtWLLXV3

Stay Connected

Website: zynnyme.com

Blog: zynnyme.com/blog

Instagram: instagram.com/zynnyme

LinkedIn: linkedin.com/company/2456942

Pinterest: pinterest.com/zynnyme

Facebook: facebook.com/kellyandmiranda

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