To celebrate passing the 200th episode of Bring Your Product Idea To Life, I decided to catch up with past guests, to see what happened next in their product business, and where they are now.
Today’s guests were all on my podcast in 2021. It’s fascinating hearing where their business has taken them, the highs and lows, and how their advice for other product business owners has changed over the years.
One of the main messages that came out of it was the importance of perseverance, how businesses naturally evolve, building your range and being willing to pivot when needed.
The Bring Your Product Idea to Life Podcast - Best Business Podcast Award, Independent Podcast Awards 2023
USEFUL RESOURCES:
2021 Podcast Episode 47 - Ruth Bussey - Ink and Scribbles
2021 Podcast Episode 57 - Joe Shortt - Trip Clip
2021 Podcast Episode 59 - Vanessa Afful - MBPH Aromatherapy
2021 Podcast Episode 71 - Nancy Powell - Herd Bags
2021 Podcast Episode 73 - Silvina De Vita - My Papercut Forest
2021 Podcast Episode 84 - Creating and selling planners - with Janet Murray
2021 Podcast Episode 88 - Why your product needs to be on Amazon - with Cara Sayer, Snooze Shade
2021 Podcast Episode 89 - How to make wholesale work - with Sasha Gupta, Cheeky Zebra
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Hi. Welcome to this week's episode. So a few weeks ago,
Speaker:you might remember that I released an episode where I caught up with four of
Speaker:my earliest podcast guests. So these were guests who joined me when the
Speaker:podcast first started back in 2020. So four years ago
Speaker:now. And we just celebrated the podcast's four year
Speaker:anniversary. In case you missed it, this was episode
Speaker:206, so if you didn't listen, you can go back and find it.
Speaker:And I had some really great feedback on this episode. It went down so well,
Speaker:in fact, that I decided that I would reconnect with some guests from
Speaker:2021 for you as well. I was really excited to
Speaker:speak with all of eight of these guests. Yes, eight. So not four this time.
Speaker:I actually was able to find time to record with
Speaker:even more guests from 2021. It was great to speak to them
Speaker:to find out what they're up to today, and importantly, whether their number
Speaker:one piece of advice for other product creators, which is the question I ask every
Speaker:single guest at the end of every single episode, has changed three years
Speaker:on. So the first guest we're catching up with today is Ruth
Speaker:Bussy. From Ink and Scribbles, Ruth creates emotional intelligence,
Speaker:workbooks, journals, and printable resources for children. Ruth was
Speaker:our first guest who sold both physical and digital products,
Speaker:and I'm really excited for you to hear Ruth's updates and her number one
Speaker:piece of advice for you three years on. Hi, Ruth.
Speaker:Thank you so much for joining me again. Thank you for having me. Oh, it's
Speaker:so nice to get to catch up. So I would love to know what has
Speaker:changed with your business since we last spoke back in 2021.
Speaker:I would say that it's gone much more
Speaker:digital than it was in 2021. So in
Speaker:2021, I did have digital items, but
Speaker:was more focused, sort of on the physical books that I was
Speaker:creating. So I think obviously because of COVID and
Speaker:everything kind of being more difficult during that time, it kind of
Speaker:pushed me down that path. But what I also find for me
Speaker:and what I do and what I create and what knowledge I share,
Speaker:digital is a much easier and faster way to
Speaker:get that out to people. So I've got hundreds of
Speaker:items that are now available to people, which is much harder to sort
Speaker:of package up in a physical item. So digital is
Speaker:definitely gone more down that road. I've also done
Speaker:more training, so I have diversified into service
Speaker:offerings as well. And I think it's
Speaker:just changed with me as I've grown myself, my own personal
Speaker:development, and also my kids needs because they've obviously changed over the years
Speaker:and they have. So it's sort of, you know, the business
Speaker:started up with my daughter and her needs and her anxiety, and
Speaker:she's in a much more different place. She's a teenager now, so she's got different
Speaker:kind of issues and we've come a long way for her. But
Speaker:I've also got my son now, who obviously presents different challenges that he
Speaker:needs support with. So they've sort of guided
Speaker:the way that the business has kind of developed as well. So, yeah, I'd say
Speaker:those three things are definitely the way that it's changed. Well, thank you for
Speaker:sharing all of that. And to be honest, I'm not surprised when you say that
Speaker:it's gone more digital. You were actually the first guest I had on who was
Speaker:selling a mix of digital and physical products. And I remember we
Speaker:spoke in our first interview about sort of the logistics of getting them
Speaker:print and bound and sent out to people, which I
Speaker:guess maybe looking back, does that seem like hard
Speaker:work when you think, how are you doing? Yeah, I started off doing it myself,
Speaker:which was just really time consuming. It's just very limiting.
Speaker:So then went off to find printers and
Speaker:that was much quicker. But then I'm a bit of a perfectionist,
Speaker:so they come out and then I'm looking through, and they're not all perfect.
Speaker:Some of them got dense. There's issues with a page is in
Speaker:the wrong place, all of those sorts of logistical things,
Speaker:which. Yeah, I just don't. I just don't deal well
Speaker:with that on a personal sort of stress level. I'm just. I just like it
Speaker:to be straightforward and easy. So, yeah, so the digital.
Speaker:And, like, I can just churn out loads. I can just. I've just got. So
Speaker:I've still got loads and loads of ideas of things to create for people. So
Speaker:a digital makes it much easier for me to put that out there.
Speaker:And as you say, it also makes it so much easier for customers because often
Speaker:if you're looking for a solution, you don't want to wait, you know, three, four
Speaker:days for it to come in the. I know that's not a long time, but
Speaker:do you know what I mean? In the world where we live in now, people
Speaker:just want things quickly and that's what's really nice. And it's more
Speaker:sustainable, of course, because you're not having to print that stuff
Speaker:as well. You know, there's much less waste. People can print it, you know, as
Speaker:many times as they want because some of the. Well, a lot of the things
Speaker:I produce actually are very reusable. And obviously, when
Speaker:children have, um, you know, an emotional challenge that
Speaker:they're going through, they don't. It's just not a one off, is it? You know,
Speaker:you need to keep going and going and going and teaching them the
Speaker:same lesson over and over so it can be used over and over again.
Speaker:So, yeah, I don't find that the digital nature limits me at
Speaker:all. I. I think, um, you know, not, not everybody has
Speaker:printers, but it's really easy to get things printed anywhere. You can
Speaker:take it to the local library. People have, obviously, their work
Speaker:offices, or you can just get it, you know, uploaded and printed and
Speaker:sent to you from an online printer as well. So I don't think that holds
Speaker:it back. No, definitely not. And also, it means you can print out, you know,
Speaker:what you want. Because I think that's the other thing, isn't it? I sometimes get.
Speaker:I sometimes get these downloads and I only want to print one or two pages,
Speaker:if you see what I mean. Because some of it, you think, I could just
Speaker:read that on screen, but actually this bit I need the printed version of. So
Speaker:I think that's really nice as well. And as you say, there's that flexibility around
Speaker:how many copies you need and. Yeah, I think that's all really. Yeah, I think
Speaker:the world's going that way. Yeah, definitely. Oh, thank you for
Speaker:giving us the update. The second question I have for you, Ruth, is I would
Speaker:love to know, what is your number one piece of advice for other product
Speaker:creators? Do you know what? I just think it's just got to be
Speaker:perseverance. It just. It just
Speaker:takes time. You know, you've got to be prepared to
Speaker:take different pathways. You know, you've set yourself
Speaker:out and you just think you're going to go down this one path and then
Speaker:obviously obstacles appear and you have to pivot and
Speaker:change and also your ideas develop and you start. Well,
Speaker:what I have found personally is that you start off with something and you think
Speaker:it's amazing. And then six months, a year down the line, you look at
Speaker:it again and you don't look at it quite the same way. You know, that
Speaker:it could do with an update, you know, it could do with.
Speaker:Yeah, a bit of a refresh. So I just
Speaker:think, just perseverance. I think when you
Speaker:persevere over a long period of time, like I've been
Speaker:going quite a few years now, you know, you
Speaker:just, you look back and the journey is just so obvious then that
Speaker:you start off with all this sort of
Speaker:idea of what you want. It to be and then where you actually are
Speaker:now and when you look back is entirely different from where you
Speaker:thought you might be when you started out. Does that make sense? It does. And
Speaker:as you say, I think that's actually really, really nice.
Speaker:Yeah. Yeah. But it's not, it's not all kind of just on a
Speaker:straight road, you know, it's, yeah, the path is winding.
Speaker:And that you can see progress as well because that's something that I'm realizing
Speaker:that as I'm doing sort of these interviews that everyone I speak to has been
Speaker:a couple of years on and things have changed and it's all for the whole,
Speaker:it's not always all positive. I know there's ups and downs, but you
Speaker:can definitely see like a, a journey like you say. And I think that's
Speaker:sometimes really good just to reflect because I think in our businesses it can be
Speaker:really tempting to think, oh, I haven't made any progress or I'm not.
Speaker:You know, you can feel stuck sometimes. So I think it's really good to look
Speaker:back. Yeah. And legit. You know, it's real. It's really an up and
Speaker:down journey, you know? You know, having your own business and
Speaker:creating your own products and, you know, there are days where you just
Speaker:think, oh, you know, this isn't going anywhere. So when
Speaker:you look back at it over a longer period of time, you look back and
Speaker:you think, oh, yeah, you know, I've come a long way. There's a lot of
Speaker:changes that's been made. I'm not where I thought I would be, but
Speaker:actually, you know, where I am right now is really good. So.
Speaker:Yeah, pat on the back, that's a. Really nice, positive
Speaker:night to end on. Thank you so much, Reeve. No problem.
Speaker:I really hope that you enjoyed hearing Ruth's update. Next up
Speaker:is Joe Shortt from Tripclip. Jo is the creator of Tripclip, which is a
Speaker:unique travel retail product. In our initial interview,
Speaker:Jo spoke about the process and challenges of designing, prototyping and
Speaker:manufacturing a completely original product. And let's see what
Speaker:advice he has for you now a few years on.
Speaker:So. Hi, Jo. Thank you so much for speaking with me again. No
Speaker:problem. Great to hear from you. Yeah, it's been a long time. So
Speaker:I would love to know. So what's changed for you and
Speaker:Tripclip since we last spoke? So
Speaker:TripClip has had,
Speaker:it's had its fair share of ups and its fair share of downs
Speaker:and it's been really interesting getting
Speaker:it to market. But I think products now
Speaker:that I know what's involved. I think you can get a product to
Speaker:market pretty easily.
Speaker:If it's cheaper than maybe the market leader, you might have some chance. If it's
Speaker:as new as trip clip, the marketing that I would need behind
Speaker:it just. It's a bottomless pit. You know, it would
Speaker:be just money. Nobody, especially getting it to market.
Speaker:The money's sewn up anyway. So
Speaker:yeah, I'm back working full time as a chef and TripClip is,
Speaker:is kind of my, you know, full time on my job, part time on
Speaker:my fortune instead of the other way around. But
Speaker:it's been really interesting to say the
Speaker:least. Anyone I meet just thinks the products insane.
Speaker:I've got two or three other designs. So
Speaker:the TripClip, the travel pro, is quite complex to
Speaker:make and can be seen as quite expensive.
Speaker:But the other two models that I've invented should be
Speaker:around 18 euro and the other one's 9.99. But I have
Speaker:no money left to get them. To get them to exist.
Speaker:So the only one that exists is the travel pro. And
Speaker:yeah, it's just been, it's been a lot of juggling,
Speaker:a lot of. Thankfully, I don't know any, any banks.
Speaker:It was all our own money. So I mean,
Speaker:I just couldn't imagine the stress of the strains of, of
Speaker:banks sending you these warning letters. And
Speaker:so I'm happy we've almost a two
Speaker:year old. He's a lot of fun. He'll be two in June.
Speaker:So been back working is great for
Speaker:my head because it's obviously my profession for
Speaker:30 years, so I can do it with my eyes closed. And
Speaker:TripClip is just in the background for now.
Speaker:Well, thank you so much for the update. And I have to say, I was
Speaker:really, I think I said before we started recording, I was really surprised by your
Speaker:update because when we last spoke, obviously people weren't traveling and
Speaker:it was quite a difficult time. A couple of years on, I genuinely thought
Speaker:everyone would have a TripClip because they are. And I'm not just saying
Speaker:this, but you know, I have one. I think it's so useful.
Speaker:So, yeah, I have to say. So I was surprised
Speaker:and what's, I mean, do you have any thoughts on,
Speaker:on why it hasn't taken off? Do you think it's the marketing that would be
Speaker:needed to get it widely known because it is so unique, as you said
Speaker:then that is really hard. Like the more I look at it, like first
Speaker:to market usually is a graveyard for products and then the big boys
Speaker:come in and see your idea and steal it. But
Speaker:maybe if I had a million sold or, you
Speaker:know, if it was more well known, the big boys might come and try
Speaker:and, you know, buy my. The dream would be license it off me or
Speaker:buy my patents, you know, but,
Speaker:yeah, I mean, I'm not that comfortable on social media and things. If I was
Speaker:a bit younger and comfortable doing it, maybe if
Speaker:I did something every day for the last few years, like the.
Speaker:The sales still exist. They're just not. They're not strong enough for me
Speaker:not to. Not to do something else. Because in the background you've
Speaker:got your trademarks and your patents at the moment
Speaker:to update them and things. It's all
Speaker:money. You know, I had investors lined up and things, but,
Speaker:you know, things just fall over and some days I play around
Speaker:the golf and somebody wants to invest and then the next day
Speaker:it's just. It's just all mad.
Speaker:I mean, a good influencer would. I'd probably sell. If they
Speaker:were big enough, I'd probably sell 100,000 units and with
Speaker:one good influencer, but, like, what they would cost me, I
Speaker:don't have. You know, they might cost me 100,000,
Speaker:but I might sell 100,000. That would be a euro
Speaker:a unit, which is nothing. But you'd have to have
Speaker:100,000 upfront and then it's. Nothing's a guarantee. You know, some
Speaker:people have said they've come onto my website and they were uncomfortable purchasing because it's
Speaker:so new. They were like, is it a scam? You know, I have
Speaker:striped payments. Nothing to do with me. You know, when you. When you buy something,
Speaker:you don't. You go off my website. Other people said it's a bit
Speaker:pricey and what they do is they go straight on to wish to look for
Speaker:the copycat for a fiverr. So, like, you
Speaker:can't win. No, it's really hard. And I'm sorry to hear it
Speaker:say hard. Yeah. I mean, originally you set up
Speaker:Amazon for me. That's been an absolute nightmare. They
Speaker:deactivated my account because they didn't have a UK VAT
Speaker:registration number, which I've taken me 18 months to get. And I got
Speaker:it yesterday. They gave me my VAT number yesterday, but my, my
Speaker:Amazon listing still deactivated. So
Speaker:they are an absolute nightmare
Speaker:to work with, to deal with. Oh, my God, they are
Speaker:absolutely. Yeah, that's kind of my life at the moment,
Speaker:Joe. I may have had strong sales. Like, I'd really love to go
Speaker:the Amazon route and FBI and still work away as a chef and
Speaker:the better, you know, to just send in the product, let them take
Speaker:their coat, let them be maybe a fiver unit for me
Speaker:and sort of reduce what I
Speaker:do professionally and go at it more. So I think the
Speaker:reviews on Amazon would have been brilliant,
Speaker:but I have it sus, now I'm going to work on
Speaker:it in the background. Just let it trickle away. So full
Speaker:time on my job and part time on my fortune
Speaker:for now. Brilliant. Thank you for updating
Speaker:me. And the second thing I'd love to know is based
Speaker:on all of your experience, because you have a lot, what would your number one
Speaker:piece of advice be for other product creators?
Speaker:Yeah. It is 1 million times
Speaker:harder than you think it's going to be. You've no
Speaker:idea. You've no idea because you think you can focus solely
Speaker:on this and like so many things happen
Speaker:in families and around you that,
Speaker:you know, when you're 100% on something,
Speaker:so much so you've no idea, you do a business plan, you think, yeah, yeah,
Speaker:yeah. You have this timeline and everything and life
Speaker:happening around you is just, you know, hopefully it's all good, but
Speaker:when it is, you know, when it is bad,
Speaker:it's just, it's, it's just nearly impossible to juggle everything.
Speaker:So your product or whatever may fail
Speaker:due to, well, financial
Speaker:finances for one. But yeah,
Speaker:it's, it's 1 million times harder than
Speaker:anybody is going to think that they're going to. If you think. If you think
Speaker:you're going to work for yourself and you're going to go off into the sunset
Speaker:in 18 months, it's 24 hours a day, seven days a
Speaker:week. You won't sleep, you won't eat
Speaker:and everything else goes on the back burner. So I just think it's,
Speaker:if I was doing it again, me being me, I would do it, but
Speaker:it's too much of a sacrifice. I would tell you almost
Speaker:anybody to just, if you have good money and
Speaker:a good job, maybe look into it, but just
Speaker:don't, don't leave something to do something.
Speaker:Definitely. Thank you very much for that,
Speaker:Joe. Not at all.
Speaker:Thank you so much for having me on again. It was great to see the
Speaker:little email for an update and I love talking about it. I mean,
Speaker:I just, yeah, it's still my passion. It's
Speaker:just a lot harder than
Speaker:we first thought. Even when we first met, I was like, yeah, Amazon, that's the
Speaker:way to go. 1000 units a month. Happy days.
Speaker:You'll get that. I really hope
Speaker:you found Joe's update interesting. I next spoke with
Speaker:Vanessa Afful Made By Pure Hands. Vanessa is an aromatherapist
Speaker:who makes her own natural products. When we originally spoke, Vanessa shares
Speaker:how lockdown gave her the opportunity to really focus on her massage
Speaker:product range. So it's three years on. Let's see what's changed.
Speaker:So. Hi, Vanessa. Thank you for joining me again. Thank you. Lovely
Speaker:to be here. So it's been a while since we last spoke.
Speaker:I think it's been coming up to three years, if I've got that right. I
Speaker:would love to know. Yeah, that's a really long time. And I would love to
Speaker:know what has changed of your business since then. I'm sure a lot.
Speaker:Yeah, well, basically of. So, since we spoke, we were talking
Speaker:a lot about my products. And I have
Speaker:launched three ranges. Two sets of rollerballs, one
Speaker:called aromatherapy, for to soothe, which is
Speaker:a set of four relaxing rollerballs. And then that was done
Speaker:in. I think that was 2022. In
Speaker:2023, I launched another set of
Speaker:rollerballs, and that collection was called aromatherapy for
Speaker:success. And that's quite nice for
Speaker:focus, for mental clarity. So
Speaker:those types of rollerballs. And then I launched an essential oil
Speaker:blend, arrange for Christmas, and I'm just developing it now to take
Speaker:it into everyday use. Oh,
Speaker:that's amazing. Thank you. And how are these ranges going?
Speaker:Well, the first one I launched, because I think
Speaker:when I did my first interview with you, it was when I appeared on your
Speaker:podcast, I was talking about rollerballs, and they were really
Speaker:popular. And so the idea that people can just buy them
Speaker:from my website or at an event I'm doing has been
Speaker:really, really done really well. Particularly sweet
Speaker:dreams. I think people are struggling with sleep. So that's been one of the
Speaker:popular one from the soothing collection
Speaker:and then from the success collection. Get focused.
Speaker:Those are the two that are super popular. Also,
Speaker:I launched another. I did a collaboration with one of the rollerballs called
Speaker:Bee Happy. It's a Bee Happy gift set. So it comes with
Speaker:a crochet bee by another small business called Mockingbird
Speaker:Makes. And it's a Bee Happy rollerball,
Speaker:and it comes with a pack of seeds. So that was also
Speaker:really popular. And we like to bring that out for
Speaker:World Bee Day and things like that. So, yeah, that's a really nice one as
Speaker:well. That is really nice. And of course, I know Shannon because she was also
Speaker:a guest on this podcast. Yes. It's such a small
Speaker:world. Oh, so that's amazing. So other than your rollerballs,
Speaker:is there anything else that's going on at the moment? Yes. So
Speaker:basically I had been selling my rollerballs and all the new
Speaker:products on my website. So I actually opened up a website shop
Speaker:now. So you can, the bespoke products are still
Speaker:there, but you can also buy products just from
Speaker:the shop page. But I'm going to start doing my first sets of markets
Speaker:this year and my first one is going to be in July and that's going
Speaker:to be with the solo craft fair and we're going to be at the South
Speaker:Bank. Oh, amazing. Oh, so anyone who's
Speaker:local to London or visiting over the summer can come and see you? Yeah. So
Speaker:I'm really excited because it's my first market. Shannon
Speaker:has actually been helping me out, giving me lots of advice and
Speaker:how to set up and the solo craft fair have been amazing. So
Speaker:yes, I'm really looking forward to actually showcasing all my products
Speaker:there. That's really exciting. And I guess especially with your products being
Speaker:ones that are. So I'm trying to think of the. Right word for this, but
Speaker:obviously because they're scent based, it'd be really nice of people to be able to
Speaker:come along and actually smell the products and get a real sense for them
Speaker:because I think you've done amazingly well selling scented
Speaker:products online because I think that must be one of the hardest things to sell
Speaker:on a website that is. And I think the
Speaker:way that I've got around it is I put tester sticks on my site. So
Speaker:you can order free test sticks, you just pay for the
Speaker:postage. So there's any of the oils, rollerballs or
Speaker:oils you want to smell. I can then send out those samples to
Speaker:you. But yeah, it's a big challenge. I noticed that when
Speaker:I've done events, it's like in my
Speaker:clinic or things like that, people, when they smell the rollerballs, want to buy
Speaker:them more. So it is a bit harder to get to convey that
Speaker:on a website. So yeah, I'm really looking forward to getting out and meeting
Speaker:people and it's. Really exciting to hear about your testers though, because I don't know
Speaker:if you did that when we spoke before. So I think that's such a good
Speaker:idea. I did, I did them for the bespoke products because I started
Speaker:to get, I think because we were in lockdown, I started to get people who
Speaker:weren't local ordering bespoke products. So I was sending out tester
Speaker:sticks then, but now I now use them for the
Speaker:shop products as well. And so yeah, there's a few other things as well. I
Speaker:now do a rest and restore kit as well, which comes with an eye
Speaker:pillow and some lavender products from a local lavender field. So there's
Speaker:lots more that I'm doing and it's so nice to
Speaker:bring aromatherapy to get it out there. Well,
Speaker:that's amazing. And yeah, so much has gone on, but I guess, yeah, it
Speaker:has been a long time, but I always feel when I do this, it has
Speaker:been a long time, but it hasn't. If you see what. Absolutely.
Speaker:Time has gone very quickly. So my second question
Speaker:for you, Vanessa, and I did ask you this first time round,
Speaker:but this isn't a test. You don't have to say the same thing because obviously
Speaker:things have changed in the last few years, is what would your number one piece
Speaker:of advice be for other product creators? I think
Speaker:being part of a community, I mean, initially for me,
Speaker:it was getting a mentor, which I did get, and someone helped me
Speaker:develop my products and I use somebody in the
Speaker:aromatherapy industry, an organization, so they
Speaker:helped me get my products out there. But I think in this current
Speaker:climate where things are, we are in the cost of living crisis as
Speaker:we record product business are struggling. I think
Speaker:the community is much needed because if you're out there by
Speaker:yourself, you may think that it's just your products or you're doing something wrong.
Speaker:So being part of a community, great. There are
Speaker:so many great product based communities out there now, and I
Speaker:think being part of that really helps you deal with the
Speaker:stress and the anxiety that can happen when you are a product
Speaker:business. Thank you so much. I think that's great advice because you're absolutely
Speaker:right. I think whoever you are and whatever your situation, it's just nice
Speaker:to know there's other people experiencing similar things. You just
Speaker:feel so much less alone. Yeah. Well, thank
Speaker:you so much, Vanessa. So we're obviously going to link to your website in the
Speaker:show notes so people can come and see your new range of products as well
Speaker:as your bespoke ones. And hopefully you'll get some visitors from the
Speaker:podcast to your store in July as well. Oh, thank you so much,
Speaker:Vicky. It's so nice talking to you again. You do. Thank you.
Speaker:So, after speaking with Vanessa, my next guest to catch up with is
Speaker:Nancy Powell from heard bags. Heard makes hard working reusable
Speaker:bags from plastic water box bottles. Sustainability is really important
Speaker:to Nancy, and we spoke about that a lot during our first conversation,
Speaker:and I think you're going to be really interested to hear how that's fed into
Speaker:what she's doing now. So, hi again,
Speaker:Nancy. Thank you so much for catching up with me. My pleasure.
Speaker:So I would love to know what has changed since we last spoke.
Speaker:Oh, kind of everything and nothing, I suppose
Speaker:heard is moving forward, got good
Speaker:sales. It continues to do well
Speaker:and wholesale, particularly I
Speaker:think in the last couple of years with customers like design Museum,
Speaker:London and New York Museum of Modern Art. That's a really,
Speaker:really good niche that herds kind of dropped into.
Speaker:And those kind of wholesale customers are fantastic because it's sort
Speaker:of like a big order and it creates sort of a revenue
Speaker:stream that requires less labor than those sort of
Speaker:individual transactional customers. But so heard
Speaker:continues, but everything else around herd has very much changed
Speaker:in the sense that I've gone back. I'm juggling it alongside
Speaker:a full time job now, which is something that was different to when
Speaker:we last spoke with my. Lots of things
Speaker:sort of drove that decision. My professional experience
Speaker:is corporate sustainability and there's a lot of demand
Speaker:for that in the, in the workplace. There was a
Speaker:time, there was a moment when my husband's work was looking
Speaker:uncertain. So we decided, okay, I'll go back
Speaker:into formal workplace and maybe we'll hedge our
Speaker:bets. We've now ended up sort of with full time, two full time
Speaker:jobs and a business to run, but all
Speaker:good stuff. And I've gone back to work in
Speaker:corporate sustainability, which also sort of has
Speaker:created another enormous workload, but also feeds and
Speaker:provides, I suppose, lots of the stimulation I have for thinking about
Speaker:my own business. I work for HP who sell
Speaker:tech and I suppose they are
Speaker:obviously a much larger business than me, but they're still a
Speaker:retail business. And so there's lots of things that I suppose stimulate my
Speaker:thinking in terms of what I can take into my own business and
Speaker:the different things I can do. But also I kind of, it does
Speaker:make me think more frequently what does the future look like? You know, is heard
Speaker:going to be something that I continue evolve, wrap into something
Speaker:else? I don't know. And I'm really taking my time to make that
Speaker:decision. Thank you so much for the update. I think your
Speaker:wholesale, you know where your stock now is, by the way. So exciting.
Speaker:Yes, I just think how amazing. So congratulations on
Speaker:that. Fantastic. I think your job as
Speaker:well comes as well. I don't say no surprise, but I mean,
Speaker:when we spoke before, we spoke so much. I don't know if you remember our
Speaker:conversation, it was years ago now, but we spoke so much about sustainability and it
Speaker:was clear just how important that is to
Speaker:you and Mister heard. So it's, you know, it seems like a
Speaker:very obvious sort of fit that you're doing that kind of
Speaker:work. Yeah. And I think, you know, it's an area that every
Speaker:organization is looking at in a lot more detail, not just
Speaker:for regulatory reasons, but for many others as well.
Speaker:And it's also, aside from the content, it's
Speaker:exciting being in work. It's sometimes exciting
Speaker:to go into an office, be in teams, meet
Speaker:people and have that stimulus. And again, that's
Speaker:something that feeds everything else in your life, doesn't it?
Speaker:So, yes, it's busy, very busy, but
Speaker:it's exciting. Absolutely. And I think, as you say, as well,
Speaker:like, there's the one danger of working by yourself for yourself is
Speaker:you can become a bit of a silo. And I guess what's really good is
Speaker:that, as you say, you're going out meeting people and you learn and hear different
Speaker:things. I think that that must all just feed into everything you're
Speaker:doing. It does. I think lots of people, lots of entrepreneurs I've
Speaker:met through herd are very natural networkers,
Speaker:connectors, and can create community
Speaker:of people around them. That is not a natural skill set that I
Speaker:have. And I think work almost gives me a sort of
Speaker:enforced network, gives me an enforced sort of
Speaker:need to communicate, to kind of get out of myself a bit. I'm
Speaker:very happy in my own company. So it's, you
Speaker:know, I think different people. I think there's so many people I've met who
Speaker:would never go back to the formal workplace because they feel
Speaker:liberated in their own space. I feel
Speaker:very happy sort of straddling both worlds, and we'll see how
Speaker:long I can keep it going. But at the moment it feels like
Speaker:it's really working for me. That's amazing. And I think, yeah, that's,
Speaker:you need to do what works for you, and what works for everyone is totally
Speaker:different. So that's amazing and thank you for sharing your update. Now,
Speaker:before I let you go, Nancy, I would love to know, my second question for
Speaker:you is, what would your number one piece of advice be for other product
Speaker:businesses? So this is a piece of
Speaker:advice that I was given very early on in my
Speaker:career, and it doesn't relate to product businesses, but it's something that I have
Speaker:reflected on a lot in running my product
Speaker:business, and that's make decisions, that successful people make
Speaker:decisions. And if they make bad decisions, they then make a different decision to
Speaker:take them out of that bad decision. But don't be a person who's
Speaker:afraid to make a decision, because if you're making decisions,
Speaker:you're moving forward and I think that sense,
Speaker:particularly when you're, you know, when you're driving your own business, that
Speaker:sense of momentum is what's required. You always need to
Speaker:feel like you're headed in a direction, and if it's the wrong direction,
Speaker:take a different decision, change direction, change trajectory, but
Speaker:make decisions and don't be a fence sitter.
Speaker:That's brilliant advice. Thank you so much, Nancy.
Speaker:I hope you found that as interesting as I did. So I have also
Speaker:caught up with Silvina Devita from my papercut forest, who I was
Speaker:really excited to finally meet in real life earlier this year and ask her
Speaker:in person if she'd like to come back onto the podcast. Silvina hand makes
Speaker:original artworks, and when we first spoke, she was Etsy team captain for
Speaker:Brighton. Silvina still sells on Etsy today, as you'll hear,
Speaker:but has some other very exciting updates, too.
Speaker:So. Hi, Silvina, thank you so much for talking with me again.
Speaker:Hi, Vicky, how are you? I'm really excited just to be here. Oh,
Speaker:thank you. And it was really lovely to see you in person at top draw
Speaker:earlier this year. And, yeah, really excited just to share what you've been
Speaker:up to in the last couple of years with everyone. Yes. Thank you so much
Speaker:for having me back. I mean, great.
Speaker:I'm still happy just to still be in business and it was so lovely to
Speaker:see at top drawer and to see familiar faces. So
Speaker:it was really nice. Thank you. So tell us
Speaker:all what's changed since we last spoke almost three years
Speaker:ago now. Yes, we were just thinking that we
Speaker:last, the last time we spoke was 2021. So
Speaker:lots changed in the past three
Speaker:years after kind of
Speaker:full start in 2020 with my wholesale. I think we
Speaker:had a little chat that I studied my wholesale on January
Speaker:2020, and of course
Speaker:then the world absolutely changed.
Speaker:But thankfully in 2022, I really
Speaker:pick up things and now
Speaker:wholesale is a big, big part of my business.
Speaker:I was really, really lucky
Speaker:just to get a grant from the department
Speaker:of international trade last year to
Speaker:do my first international trade show in New
Speaker:York. So in February
Speaker:2023, I went with my brand for the first
Speaker:time to New York, to New York now,
Speaker:and it was fantastic. And this year
Speaker:it February. Last month I went again for second time
Speaker:and it was phenomenal. So definitely the
Speaker:wholesale really grow and now have an
Speaker:international market. And then that means now that I'm
Speaker:employing two people who can
Speaker:work with me and they're both moms, they are incredibly
Speaker:amazing. I wouldn't know what to do without them. So,
Speaker:so yeah, it's been a lot of changes
Speaker:since 2021. Yeah, very good.
Speaker:That is a lot of change. And so the people who work for you
Speaker:now, what are they doing? Are they doing the making or other parts of your
Speaker:business? So they work like part
Speaker:time because as well they have their own business and that's what I think. I
Speaker:love that they are business owners as well.
Speaker:So it kind of works in some symbiosis. You know,
Speaker:we both like work each other, sorry, help each other, you know,
Speaker:in the work. So they
Speaker:sometimes help me packing when we have massive orders
Speaker:as well. Another one of
Speaker:them as well helped me a little bit with the admin, but we're
Speaker:rolling these kind of branches that basically as well
Speaker:they, we all branch. So then I can help them with
Speaker:their business. So I feel like, you know, it's just
Speaker:not only they just come and do the job, but I
Speaker:really want them, you know, to succeed in their own businesses.
Speaker:And what I can bring is just experiences of being doing this for twelve
Speaker:years and they kind of started maybe two years ago. So
Speaker:yeah, it worked really well. That does work really well.
Speaker:That's really nice. And that also leads me on to the other thing I wanted
Speaker:to ask if you were still doing because I think this ties in so nicely
Speaker:is are you still the lead for Etsy in Brighton?
Speaker:I stepped down in December after five
Speaker:years. That was, you know, five
Speaker:years long time and it just
Speaker:needed change. And also my team, the
Speaker:leaders that they were just doing it with me as well, we were five of
Speaker:us, we all decided to step down as a team. So we
Speaker:give the opportunity to other team and other people just to lead.
Speaker:But also, you know, after five years it feels that we as
Speaker:well needed just to take time for our own businesses. You know,
Speaker:me and the four leaders, our business was growing
Speaker:and we just needed just to take time, just to kind of maybe focus a
Speaker:little bit more. But absolutely still, you know, with the
Speaker:community, I'm really interested in
Speaker:the local businesses and what's happening recently.
Speaker:I've been invited to ECHQ, I think last week or
Speaker:a week ago, so still involved
Speaker:in the Etsy as a market and I'm really interested in how
Speaker:just to get the best for the platform, for other sellers
Speaker:as I think it's a great way for selling if you
Speaker:are a product business. Absolutely. And I can see
Speaker:why after five years why you would have felt the need to step down because
Speaker:it must have been such a big time commitment for you. Absolutely.
Speaker:And we were all like doing it pro bono. We
Speaker:were just doing it for free, like no one. And that's.
Speaker:We did absolutely fine and with all our heart. But it gets to the
Speaker:time in some point, after five years, when, you know, with your
Speaker:families and the children and all the things with life,
Speaker:we felt that, okay, it's time just to, you know, as a unit
Speaker:or step down as well. So, still running
Speaker:with lovely, lovely people, a lovely team is running it now and
Speaker:still going and doing socials and events. It's just.
Speaker:Yeah, we needed a little bit of a change. Well, thank you for updating
Speaker:all of that. And so my second question for you, Sylvaina, is what would
Speaker:your number one piece of advice be for other product creators?
Speaker:Well, I have three. Yeah,
Speaker:of course. Three advice, which I think it is really important.
Speaker:I'm going just to be concise. I think the number one will be,
Speaker:know your numbers. If you have a business,
Speaker:you must be doing profit. And if you're not doing profit,
Speaker:it's a very expensive hobby. I say this to, like,
Speaker:all my friends who own
Speaker:small businesses, you know, like, you need to know the cost of each
Speaker:product and how much you're doing in each sale. You know, it's
Speaker:very, very important to work your costs regularly. Maybe just
Speaker:check if there's other provider that can give you, I don't know, a better
Speaker:price on boxes. So go back to them. Hey, can you just do a
Speaker:price for me? I think it's very important, the communication of the cost.
Speaker:And it's something that is, yes, really boring. But we
Speaker:have just to do as a small business, just to keep, you know, the
Speaker:profit there and particularly how things are going at the moment. I think in the
Speaker:UK, you know, it's an important one. I think the second one is.
Speaker:And also how great in being a small business
Speaker:is, how great that we can pivot, that we can change
Speaker:things. Something is not work. It's not working. Like, I don't know, a
Speaker:product is not working, just. Just dump it, you know, like, you can just do
Speaker:that or rework it or see why it's not working. Just, we
Speaker:have so much possibility to change as a small business. I think
Speaker:that, you know, because we can do that, you know, that there's an. There's an
Speaker:easiness just to the change. And I think the third one, which
Speaker:I think is the most important one, I will say take
Speaker:dates with yourself. And I know this sounds quite weird, but I
Speaker:think book time off on the calendar,
Speaker:to go to an exhibition, to go to a museum, to read a
Speaker:good book, or just to go for a walk
Speaker:with an audiobook about business. I think it's very important for a creative
Speaker:mind to just take time
Speaker:off, because as a creative brain, I think the
Speaker:most wonderful ideas come when you're doing something else, like
Speaker:while you are doing the walk or doing a swimming or in
Speaker:the shower. So I think it's imperative if you're stuck
Speaker:in the business, to actually remove yourself and just say,
Speaker:well, I'm doing something else and the problem will work out on its.
Speaker:So it always happens. Well,
Speaker:thank you. I think. Yeah, that was three pieces, but they were all amazing pieces
Speaker:of advice, so we will accept it. Thank you so much
Speaker:and it was lovely to catch up with you. Thank you. Thank you for having
Speaker:me, Vicki. Yeah, all the best.
Speaker:So thank you to Silvina for sharing that at the end of
Speaker:2021, I spoke with Janet Murray about creating, creating and selling
Speaker:planners. Janet is one of the UK's leading content marketing
Speaker:experts and the creator of the Courageous Content Planner. When we first
Speaker:spoke, we talked about creating planners, of course, and Janet also shared some
Speaker:great content marketing advice for products businesses. Let's hear her advice
Speaker:for you today. So, hi, Janet. Thank you for
Speaker:coming to speak with me again. Thank you for having me. So
Speaker:I would love to know, since we last spoke, which was almost three years ago
Speaker:now, what has changed? You were here before talking about your planner and
Speaker:so what's changed since then? Of course, lots has changed.
Speaker:So still selling the planner? I'll talk more
Speaker:about that in a second. But I've changed the offer
Speaker:quite a lot. And one of the things that I
Speaker:was finding was that the price
Speaker:of the planner, well, there are a few things, really,
Speaker:but because mine was a content and business
Speaker:planner, um, it's really important to me that if people invest in one of my
Speaker:products, that, you know, it works for them and they get good results. And
Speaker:so something I always really struggled with was people be like, oh, I bought your
Speaker:planner and like, you know, I haven't got a million pound business. And of course,
Speaker:we all know that, obviously investing in any
Speaker:resource for your business, you know, you got to do the
Speaker:work. And so I've tried
Speaker:always to provide supporting resources. So
Speaker:social media, post templates, different types of content templates and
Speaker:training to ensure people actually don't just buy the thing that
Speaker:sits on the desk and they actually do it. And, you know, I think I've,
Speaker:I've got better and better, um, you
Speaker:know, at sort of providing better resources and things.
Speaker:But, you know, at the end of the day, you can take a horse to
Speaker:water and all that. But you, you can't make them drink. But it makes me
Speaker:feel better just to know that we've, you know, just tried. But one thing I
Speaker:was finding is when I was selling the planner only
Speaker:I wanted to move away from that because like I
Speaker:say, just buying a business planner, if you don't actually use it, you don't implement
Speaker:any of the stuff, you don't think about the strategy because for me, you know,
Speaker:content, and it's all about publishing the right content at the right time, not just
Speaker:publishing any old content. So I
Speaker:decided to, so I had a stage because
Speaker:I've been through different, different stages where you could just buy the planet or you
Speaker:could buy supporting resources. And I decided this year
Speaker:to just sell the planet and the supporting
Speaker:resources and to make the decision to sell less but the price will be higher,
Speaker:which has actually gone well in terms of revenue. And part
Speaker:of the motivation behind that was to,
Speaker:in the nicest possible way to discourage those kind of clients because I
Speaker:think pricing, sometimes
Speaker:it's one of your tools in terms of you attracting the right customers
Speaker:for your product. And I was attracting people who were just like, oh,
Speaker:this is a pretty planner and oh great. My business is, you
Speaker:know, and those people can often be the people
Speaker:that require the most customer service and the most, you know, they're asking
Speaker:questions and wondering why they don't get one to ones for their, you know, 37
Speaker:pound planner, whatever. So from a revenue point of view,
Speaker:it's worked really well. You know, I've not seen a dip in, in
Speaker:revenue from the planner
Speaker:and I've also, I feel like
Speaker:personally, although I'm not quite sure now, but I feel personally
Speaker:that I've come to the end of the road with that product and I've thought
Speaker:about selling it and I've actually sort of made inroads to kind of selling it
Speaker:because although I think it's a great product and it's got great, it's been going
Speaker:for like seven, eight years, got big audience lists and customer list and
Speaker:a lot of loyalty, there's a part of me that feels like I've taken it
Speaker:as far as I could do and maybe somebody else could take it on the
Speaker:next stage. So I have considered selling it
Speaker:and making tentative moves towards that. At the moment, I'm still a little bit
Speaker:unsure because for me it's about, it needs to be the right person or business
Speaker:that sells and I haven't found that yet.
Speaker:And it's become, it's still a big part of my business,
Speaker:in a way, it's become a bigger part of my business because I've
Speaker:dropped. I had a lot of digital products that I used to sell alongside it.
Speaker:So, yeah, I don't know if any of that's kind of helpful. There's a lot
Speaker:there. No, it's really helpful. Thank you. That's a lot that's
Speaker:changed. And with all you've taken all that into account,
Speaker:Janet, what would your advice for other people be?
Speaker:I think when clients say to me about
Speaker:increasing sales of products, the one thing I always want to look at is
Speaker:how can we sell more in one go rather than,
Speaker:for example, there's a client I've worked with who's got a
Speaker:pet product and I feel like they come back to me every year and ask
Speaker:the same things. And I'm like, yes, there are
Speaker:things that you can do to drive more traffic to your website or Amazon if
Speaker:you're selling on Amazon or whatever. But actually
Speaker:what might be a better way or a way to explore is to look at,
Speaker:well, how can I partner with brands where I might be able to sell
Speaker:more of them in one go, or how might I be able to bundle up
Speaker:products together? So for me, I'm always looking at
Speaker:what's going to be. The less work I take, the less time. So sometimes that
Speaker:might be about, you know, what can I do to bundle products together?
Speaker:Like with products, how can I get rid of things that are actually taking up
Speaker:a lot of time and energy but aren't my best sellers? It might be about
Speaker:streamlining in my case, because it's a
Speaker:business resource, something that I've
Speaker:always done is tried to offer training to go alongside it and resources to help
Speaker:with implementation. So it's about providing more value.
Speaker:But basically what I'm getting to is how can you increase the.
Speaker:What's the word I'm looking for the. Revenue from each sale. And how can you
Speaker:do it in a way that doesn't involve you? Just
Speaker:keep selling to, you know, one after the other afterwards? Does that kind of make
Speaker:sense? Yeah, that does. I think it makes total sense because presumably, if
Speaker:you've got these products, you need to be thinking about how to maximize what you
Speaker:have. So I see a lot of people doing bundling that seems to be really
Speaker:popular lately. A lot of my clients are looking, okay, can
Speaker:I sell this with this? Or this makes a nice add on to that because
Speaker:I think just increasing your average order value makes a lot of sense as
Speaker:well. Something I've also done this year, which might be quite useful
Speaker:is I hadn't done as much audience building as I normally would have done at
Speaker:this stage in the year. So I partnered with other,
Speaker:with other sort of online, I don't
Speaker:know, coaches or consultants or whatever, and I paid them
Speaker:for me to deliver master classes, which you might
Speaker:think, oh, you're paying to get in front of. But they were exactly the right
Speaker:people for me. Different industries, and
Speaker:it was cheaper than Facebook advertising. And, you know,
Speaker:it's advantageous to them because they're getting a
Speaker:masterclass. It's all above board because then, you know, I can make a
Speaker:pitch at the end and I've actually,
Speaker:again, it's not just about that in my case, that just one product that you've
Speaker:sold, but, you know, I've had a few much bigger clients that
Speaker:have come from that. That's been their sort of entry level product.
Speaker:So. So I think it's also just about, again, it's
Speaker:about thinking about different ways that you can get in front of new audiences and
Speaker:not just thinking, oh, Google Ads or Facebook ads are thinking about
Speaker:more creative ways, thinking about more cost effective ways to get in front
Speaker:of more of the right kind of people for you.
Speaker:That's so helpful. Thank you. I think you're right. I think that's a really good
Speaker:example of doing something quite different because I haven't heard of anyone else paying
Speaker:to deliver content on people's audiences before because I think often
Speaker:people are looking to get paid to do that. That's. No, I see.
Speaker:But I think knowing that they were the exact sort of right
Speaker:clients for you, that does make total sense. I guess it's also, there's something about
Speaker:just thinking differently. Yeah, it's added, it's
Speaker:a list builder, so I've added, like hundreds of new people to my
Speaker:email list. But also I made sales as well. And not just sales with the
Speaker:product, but also other sales that came off the back of it
Speaker:because they're new potential customers, you know, it's like a great way of
Speaker:growing leads for obviously, for particular type of businesses. Yeah,
Speaker:of course. And I guess knowing so that it, and also, I guess, comes back
Speaker:to the basics of sort of knowing who your ideal client is to even
Speaker:identify, you know, where to. Where to find them or, you know,
Speaker:whose audience they might already be in. Yeah. Yeah, exactly. Yeah.
Speaker:Well, thank you. Thank you so much for everything you shared, Janet.
Speaker:No, I'm glad to be of help. Thank you. And it's always
Speaker:nice to catch up.
Speaker:Some great advice, as always, from Janet. Next. I spoke with
Speaker:Cara Sayer from SnoozeShade about creating a unique product and selling it.
Speaker:With huge success on Amazon, SnoozeShade is a best
Speaker:selling range of baby, sun and sleep shades. Cara was really candid in our
Speaker:first interview. She shared a lot with us, and I'm delighted to say that she
Speaker:was just as candid in this catch up, too. Cara has some great advice
Speaker:for you that I just can't wait for you to hear.
Speaker:So thank you for talking with me again, Cara. Pleasure. Always
Speaker:nice to have a catch up. It is. It's been a long time, and
Speaker:I would love to know in the. I think we've worked out it's three years
Speaker:since you were last on the podcast. Love to know what has changed. What's new
Speaker:with you? God, what isn't new with me, really?
Speaker:I think just generally, yeah. I mean, in some
Speaker:ways, everything is new. In some ways, nothing is new. I think that's the thing,
Speaker:especially when you're running a brand which is kind
Speaker:of doing the same thing, if you know what I mean.
Speaker:But I suppose in terms of things that are new, I mean, I've just
Speaker:launched a new product which is going down really well.
Speaker:And what else? I mean, it's just
Speaker:every day is a new day, and we do something different. I mean, that's part
Speaker:of the reason I love doing what I do, actually, is just that, you know,
Speaker:I mean, sometimes it can be a real headache, if I'm honest. And, like, you
Speaker:know, like, even in the last three weeks, I've had about three things happen where
Speaker:I'm like, oh, my God, you know, my patience is being
Speaker:tested. And it's one of those things where it's like, you know,
Speaker:what's that thing? If it doesn't kill you, it makes you stronger. And I'm quite
Speaker:often going, I'm strong enough. Leave me alone.
Speaker:Sometimes you just want to sit on. A beach with a cocktail and then, you
Speaker:know. But I think, if I'm honest, one of the things probably, that I've learned
Speaker:more is, like last year, for example, I did a lot of traveling with work,
Speaker:but actually, I lost what I didn't realize. I'd kind of lost sight of my
Speaker:numbers a little bit, and I didn't realize that some parts of the world weren't
Speaker:performing as well as they should be. And, in fact, they were actually a negative
Speaker:rather than a positive. So, like, the last probably, I'd say
Speaker:eight months have been spent really analyzing the numbers,
Speaker:really crunching. So, actually, one thing that is new is I've actually
Speaker:got a budget, which I've never had before, because,
Speaker:interestingly, when I used to work for other companies, I was an
Speaker:employee. You quite often had to have a budget, you know,
Speaker:but running my own business, I've always kind of just done it a bit more
Speaker:seat in my pants. And it's usually been, oh, well, I've got enough money coming
Speaker:in, so I can do this and I can do that, and that's fine. But
Speaker:like I said, I sort of lost track of the numbers. If I'm honest, I
Speaker:feel a bit of a moron for doing that. I feel a bit of an
Speaker:idiot. But I think it happens to everyone.
Speaker:And, you know, you get so sucked into that day to day kind
Speaker:of like stuff that you maybe lose that bigger picture
Speaker:overview. And I'm always the first person who will say that, you
Speaker:know, profit is, sorry, turnover is sanity,
Speaker:and profit is no, turnover
Speaker:is vanity, and profit is sanity. And I think,
Speaker:really, what happened the last few years, I probably just didn't pay enough attention
Speaker:to the sanity numbers and was looking too much at the. The
Speaker:vanity numbers. And I think it's always a good wake up call for
Speaker:any business owner to actually maybe have a session, like, working
Speaker:those numbers hard. And usually when I find out something's wrong,
Speaker:it's usually because there's been some kind of mess up with my accounts in some
Speaker:way. And then that requires for me to go in and do some super sleuthing.
Speaker:And that's what I had to do back last year. And then once I started
Speaker:looking into the numbers, I was like, hang on a minute. That doesn't make sense.
Speaker:Hang on a minute, that's not right. Or hang on a minute. And then when
Speaker:I then started, I was like, oh, my God. And I did literally have a
Speaker:moment last year, last July, where I was, like, thinking, do you know what?
Speaker:I'm just going to give up. I'm just going to stop the business. I'm going
Speaker:to go and get a job. But I am unemployable,
Speaker:so I think that would have been a bad idea. And then actually, what I
Speaker:did instead is I honed in on the numbers and very much
Speaker:started looking at things much more analytically, and I think that's
Speaker:really helped. Well, thank you for being so honest about that. And I think
Speaker:you're right. It's so easy to take your eye off the ball, whether it's the
Speaker:numbers or something. It's really easy, especially when things are something, isn't it?
Speaker:Yeah. We're juggling so many balls. I'm surprised we don't lose more,
Speaker:frankly, that go flying over our shoulder, and then we forget about them and forget
Speaker:to pick them up. Yeah. And then we get to go round scrabbling around wondering
Speaker:where we left them. I knew there was a ball. It went over that
Speaker:wall somewhere. Thank you. And also, I really liked
Speaker:what you said about how, like, nothing's changed but lots has
Speaker:changed, because I think you're right. I think with our businesses.
Speaker:Yeah. It can definitely feel like that, that a lot has changed,
Speaker:but actually not much has. Yeah. So that was a really good way. I
Speaker:like where you sum that up. My second question for you,
Speaker:Cara, and you've already given us some advice, so maybe see if you can
Speaker:think of something else. What would your number one
Speaker:piece of advice be for other product creators at the moment?
Speaker:So one of the things that I hadn't been looking at was my product
Speaker:cost. And I think what happened was that
Speaker:I just basically just kind of accepted, when
Speaker:I was told that the price had gone up, I kind of accepted that, like,
Speaker:oh, well, it must have gone up. But then, actually, when I started analyzing, becoming
Speaker:more analytical, so what I did was I was at one point,
Speaker:looking to find a new manufacturer because I was like, I can't sustain these, this
Speaker:level of cost because I'm not making enough money to run a business on. And
Speaker:that becomes quite a hard conversation to have, but it's an
Speaker:essential one. And I think that's one of the things I would say to people
Speaker:is, and I'm guilty of this for sure, is, you know, not that you're not.
Speaker:You're not running a business, but, like, you're not running a charity. You. You are
Speaker:running a business, and you must treat it like a business. And actually,
Speaker:if it wasn't to operate on a profitable turnover basis where
Speaker:you're supporting yourself, then what the hell are you doing? You know,
Speaker:because, you know, you're not putting all that hard work in so that you
Speaker:don't get any benefit. You might as well go and get a job. So it
Speaker:was a really hard conversation to have. But what I also did is I became
Speaker:much more analytical about the products in terms of, I was like, well, actually, hang
Speaker:on a minute. This product uses exactly the same amount of fabric. It uses exactly
Speaker:the same amount of trim. This product uses the trim that that product uses.
Speaker:And I produce, like, 50,000 of that color. So, you know,
Speaker:why is that one more expensive than that one, for example? And we just needed
Speaker:to have a kind of a complete rejig and then once, once we did
Speaker:that again, the cost did come down
Speaker:and I was able to carry on using the same manufacturer I've been using the
Speaker:whole time, which was great because I've got a long term relationship.
Speaker:Didn't want to have to leave if I didn't have to. But at the same
Speaker:time, I was literally, it was a bit like when I got divorced and I
Speaker:stopped using distributors because I was like, I'm really sorry. I either
Speaker:carry on working with you and I make so little money that I can't
Speaker:live or I shut the business down, in which case, either way, you're going to
Speaker:lose the business. So it's, you know, and I think sometimes you have to have
Speaker:these hard conversations. I don't like doing it because I always, and
Speaker:I like to feel if I'm having those sorts of conversations, I
Speaker:have to almost feel like my back's up against a wall in order to do
Speaker:it because I don't like, I don't like confrontation. If I'm really
Speaker:honest, I will do it, don't get me wrong. But, you know, I don't like
Speaker:that idea of I'm a people pleaser, so I don't like upsetting
Speaker:people, which is ridiculous because I do as well.
Speaker:But no, I think really keep it, keep a really close eye on, if you're
Speaker:a product creator, keep close eye on your product costs because, and also get
Speaker:your, whoever's manufacturing for you to justify those costs. Don't just
Speaker:accept them willy nilly, which is what I was doing. And,
Speaker:you know, and actually make sure you've got a plan that is like,
Speaker:well, this product should cost this much, this should cost that. And then if any
Speaker:cost increases or even sometimes it can also be, for
Speaker:example, one of the reasons costs have crept up was because the dollar
Speaker:rate had gone all over the place. Well, the dollar rates back down again now.
Speaker:So the price of the product should go back down. So it's little things like
Speaker:that where you need to just be aware of what's going around
Speaker:generally and don't just sort of absorb all the
Speaker:costs that you have. Maybe
Speaker:that's such good advice. Thank you. Because as a fellow people
Speaker:pleaser, I know, I find that hard as well to actually
Speaker:question and say, why is that like that? Why are you? Yeah,
Speaker:that can be really awkward. But I totally agree. It's so important because
Speaker:you need to have that sort of visibility and just know
Speaker:that this is why this is as it is. You don't, it doesn't matter if
Speaker:they. Turn around and say, because this particular item, that this particular ingredient
Speaker:component or whatever, has got 20% more expensive in the last year, you're like,
Speaker:okay, fine, but then it split. But you see, the thing was, for me was
Speaker:that my. There wasn't a uniformity of increases and so
Speaker:I wanted to know why they weren't uniform. And a lot of it was. I
Speaker:think, if I'm really honest, it was probably because we'd never been that analytical in
Speaker:producing the product in the first place. No one had, like, my manufacturer or me.
Speaker:So therefore we both sat down together and worked out. We were like, oh, yeah,
Speaker:actually that makes sense. And so we did work together
Speaker:and then it just all kind of came out, you know, came
Speaker:out in the wash, I suppose, to a certain extent. I think that's brilliant. Thank
Speaker:you so much, Cara. That's my pleasure.
Speaker:And thank you so much for that, Cara. And finally, I
Speaker:caught up with sasha Gupta from cheeky zebra. Sasha designs and
Speaker:sells fun and cheeky greeting cards. A real life. I've been following Sasha
Speaker:online since we first spoke, and I can see just how much her product range
Speaker:has expanded in such a short time. When we first spoke, she just started
Speaker:out of wholesale and it was great to hear where she is with both wholesaling
Speaker:and her product range. Another few years on. Hi,
Speaker:Sasha. It's so nice to talk to you again. Thank you. I was just
Speaker:thinking that it was lovely to see your face. Yeah, it's been a
Speaker:long time. I feel like I see you a lot all over Instagram, but we
Speaker:haven't spoken in a really long time. Yeah, I thought that, because when you
Speaker:messaged, I was like, yeah, we haven't actually spoken, but, you know, when you follow
Speaker:someone, you do feel like you're kind of still in contact, don't you?
Speaker:Definitely. But for everyone who sort of
Speaker:isn't as up to date on what you're doing as I am, I would love
Speaker:for you to share with us what's changed with your business since we last spoke.
Speaker:I feel like it's a lot and I would love for you to update us
Speaker:all. Yeah, I feel like it's a lot, too. I'm trying to remember when we
Speaker:last spoke. Do you know if I was just selling. I think I was just
Speaker:selling cards, potentially. You were. It was just cards.
Speaker:It was just cards then. That feels crazy to me now. So now we
Speaker:do. So, yeah, we've massively upped the product mix. So it's gone from.
Speaker:Because obviously one of the problems that I was having with just cards is the
Speaker:average order value, so low. So we now do
Speaker:cards, candles, mugs, notebooks,
Speaker:sweatshirts. And actually, I'm. I can tell you,
Speaker:because it's okay, I'm launching stationery in a couple of
Speaker:weeks as well. So, like, yeah, massively. If I had to say
Speaker:it out loud, I'm a bit like, whoa. It has changed a lot.
Speaker:I think cards have gone from being, you know, our whole business to, I think
Speaker:now. I looked at the product mix the other day and it's like 50%.
Speaker:Wow. Which is huge. That is huge. And in a
Speaker:relatively short space of time as well, because we last spoke three
Speaker:years ago and it was just cards, and three years isn't very long, Sasha.
Speaker:And in fact, it might have been two and a half, because I can't. I
Speaker:feel like maybe it was like two and a half. Do you know what? I'm
Speaker:glad you've said that because I'm always feeling as though, like, I'm not going fast
Speaker:enough and these changes aren't happening quick enough. So I
Speaker:actually appreciate you being like, no, that is quite a lot of new things to
Speaker:have in a relatively short space of time. It is. And especially
Speaker:for all those new things to be, like, 50% of your sales as well. That's
Speaker:crazy. I think. Crazy good. I mean, yeah, no, it's brilliant, but it has been
Speaker:crazy. And it's been a bit of a. Obviously, you have more product experience, but,
Speaker:like, it's quite a steep learning curve where I found it to be. And I
Speaker:think I have a business mentor. And the biggest piece of feedback she
Speaker:gave me was that I need to put more effort into productivity. She
Speaker:was like, I think you can spend. You rush it because you're so trying to
Speaker:chase your tail with stuff. And ever since, she kind of told me that I've
Speaker:really spent time in engineering product and making sure it works. And it's been.
Speaker:I actually think I heard someone else say that the more hours you spend on
Speaker:product development has a direct correlation in terms of your
Speaker:sales afterwards. Yeah, I can see that would make
Speaker:sense. So I've definitely been trying. I definitely don't spend forever
Speaker:on it, but I've definitely been trying to give it more. More time.
Speaker:Well, I think it's great. And, I mean, you have. You've just told us, like,
Speaker:all these products that you have. I have my mug, by the way. Look. Ah.
Speaker:That's one of my favorite things I ever did. I had to show you
Speaker:that because it is literally right here. I've just had a couple. I love that
Speaker:you use it. That makes me so happy. I love it, honestly. It's such a
Speaker:happy mug. So, yes, you have so many new products
Speaker:and I think when we just, when we spoke last time as well, you had
Speaker:just started wholesale with your product and you had like, quite big
Speaker:targets. How does, how's that going, if you don't mind me asking? Oh, no, of
Speaker:course. Always ask. So I worked with Terese, who's more business
Speaker:collaborative. She helped me so much. And now I'd say we
Speaker:have like a good, I'd say we have about ten regular
Speaker:customers now and they're ordering from us about
Speaker:every, say, two months, six weeks to two
Speaker:months. And that's like huge just because, you know,
Speaker:sometimes when you're direct to consumer, sales can be low because they're so
Speaker:dependent on social media, whatever
Speaker:else, it's just like, feels a bit more confidence to just keep
Speaker:the lights on. Do you know what I mean? Yeah, absolutely. And that's amazing because,
Speaker:yeah, when we spoke, you, I think you were just about to start working with
Speaker:Therese. It was so new. So that's amazing. She was
Speaker:so helpful because I was very like, oh, I don't know about all of this.
Speaker:And it turns out, like, I wouldn't say it's like a massive, my priority now
Speaker:is more direct to consumer, but the fact that I've got those relationships and they
Speaker:take us through, it's so valuable.
Speaker:Yeah, absolutely. I think you're right. It's just nice to
Speaker:know, isn't it? You've got those bigger orders to kind of take some of
Speaker:the empty on. Yeah. Yeah. And
Speaker:so thank you so much for sharing. I can't. That is quite such a lot,
Speaker:actually, in such a short, relatively short space of time.
Speaker:So based on all that you've done in last couple of years, I would love
Speaker:to know, and I know I asked you this before, but given that, you know,
Speaker:you've had so much growth in over the last few years, what would your number
Speaker:one piece of advice be for other product creators now?
Speaker:Actually, it would be, it's not
Speaker:focus, basically. So someone said this to me
Speaker:and it's like this analogy of, say you've got five coins a
Speaker:day. So say you wake up tired where I only have like five coins of
Speaker:energy, and it's just like, be really intentional about where you spend
Speaker:them. So before, I was spreading myself quite thin. So now at the start of
Speaker:each week, I'm like, what are the three things that are actually going to push
Speaker:the business forward? And I'm not allowed to make them everyday things.
Speaker:So my everyday things would be like the content, the emails, you know,
Speaker:business as usual stuff. And then it's a case of being like, okay, if
Speaker:I only have, I would think I would sleep last night. So if I've got
Speaker:three coins today, where do I want to spend them? And so being
Speaker:really intentional. And then it also makes me think, like, if you've only got three
Speaker:coins, Sasha, now you have no energy to worry about what's going to
Speaker:happen if it doesn't work. So it's almost just being a lot
Speaker:more direct with my focus of, like, just keep plugging away
Speaker:at the things and don't even give yourself the time to worry if
Speaker:they don't work because almost see it as the more you get after it,
Speaker:the more you'll have an answer one way or the other. And then once you've
Speaker:got that answer, even if you don't know right now what you'll do, if that
Speaker:doesn't work, by the time you get there, you will know. That makes a
Speaker:lot of sense. I think it's just doing something, isn't it? Because actually we can
Speaker:waste a lot of those coins on thinking about doing something or
Speaker:deciding whether to do something. Or, like, watching somebody else do really well and being
Speaker:like, I'm not going to do my thing or even yet also just being swayed
Speaker:by whatever somebody else is doing. And I definitely struggle with procrastination
Speaker:because of just fear. So now I'm a bit like, no, you've got
Speaker:so much to get done and you've only got this much to use it for.
Speaker:It's like the reframes just helped me, like, not waste as much time
Speaker:procrastinating. Yeah. Thank you for sharing that. And I also
Speaker:think it's really nice for you to be so honest about, you know, that you
Speaker:sometimes don't do things out of fear because what we see of you online, you
Speaker:look, like, so confident and you're moving ahead
Speaker:and. Doing all the things. So thank you for saying that. Because I think, like
Speaker:you were saying about sometimes you look at what other people are doing and you.
Speaker:And you go, oh, I couldn't do that. Or I couldn't be like them. I
Speaker:couldn't have that busy. So I couldn't, you know what? We spend way too much
Speaker:time, or we can comparing ourselves. So I think it's really
Speaker:nice when people just go, yeah, it's actually not that easy for me either. I
Speaker:just do it. I appreciate you saying that because I think when I,
Speaker:because I don't ever want anyone to follow me in line and be like, oh,
Speaker:she, she can do it because she's just not scared. That's why it's okay for
Speaker:her. When in reality it's like, no, I am scared, but I just
Speaker:force myself to just keep going. And I think somebody else, the same woman,
Speaker:I think, is Chloe Slade, she always has this thing about your bounce back rate,
Speaker:and I've just been really working on that. And it's like, how quickly
Speaker:you'll get over something. So, like, for example, in a day, I
Speaker:might suddenly see someone else doing way better than being like, I should give up
Speaker:tomorrow. I'm hardly making anything compared to them. Whatever. And I'll have, like, this spiral
Speaker:of thoughts. And now I'm like, okay, how quickly can I get from feeling
Speaker:like that to just being like, okay, that's nice. Now let's go carry on with
Speaker:work. So I've made that, like, an active thing. I've started being, I
Speaker:found that quite helpful as well. That's so helpful. Thank you. Because
Speaker:I hadn't actually, as silly as it says, I hadn't actually thought about actually
Speaker:being aware of that because I think we all experience it, but I think
Speaker:actually being aware of, oh, I am feeling like this and how quickly can I
Speaker:get over it is actually really, that's another really good piece of advice. I actually
Speaker:really like. Now I'm like, oh, let's see if I can get, like,
Speaker:get over this quicker than, yes, like, earlier. Like, it becomes this game and it
Speaker:forces you to, like, I guess, bounce back quicker.
Speaker:Oh, I like it. Thank you. Thank
Speaker:you so much for all of this, all you've shared in all your updates. I
Speaker:think we've got, as with like, your update, we've got loads in a really
Speaker:short space of time. Thank you. Oh, perfect. I really enjoyed it.
Speaker:Right, and thank you to Sasha for talking to me. Well,
Speaker:that is the end of our catch up episode and I would love to know
Speaker:how you found it. Did you like hearing everyone's updates? Are
Speaker:there any other previous guests you're curious about? I am wondering if it's a
Speaker:bit too soon for a 2022 update, but let me know. You
Speaker:can contact me via the link in the show notes. And I am genuinely always
Speaker:really happy to hear from you, to hear your questions, to hear your feedback.
Speaker:So please don't be shy. Let me know what you thought about this episode and
Speaker:let me know which episode you would like to hear in future and have
Speaker:a lovely rest of your day whenever you are listening to this. And I
Speaker:look forward to sharing another episode with you next week.